The Gym Group London Ilford Pioneer Point

Positive experience: i think the gym itself is okay, i wish it was a bit bigger especially for the girls section its quite funny how its literally just cardboard but yeh, the main thing is there is no antibacterial wipes or spray which is very bizarre, all the gyms i have ever went to they all had antibacterial wipes or sprays to clean equipment

Negative experience: The worst gym I have ever come across , they will keep increasing prices and take onn more members but will not increase cleaning staff , toilets are absolutely filthy !!!

Negative experience: I’ve had a membership here for a while and have been going on and off specifically for some of the problems… •The change of the 90minutes car parking rule (used to be free for the gym customers) • treadmills are faced at the windows when in summer gets super hot because of the sun beaming at you! (No blinds throughout gym) • air con in summer was barely blowing any cold air made it hot to workout, I’d rather it be too cold than too hot. • usually can’t find any cleaning spray or blue roll to clean equipment down for next person… Overall I think the place is okay but I would probably move elsewhere in the future for most of these reasons

Fantastic experience: This place makes a good impression.

Positive experience: the staircase and all has very low lighting and very dirty floors. it does not live up to the expectations I had with this gym with a good view.

Positive experience: Good service

Positive experience: Often quite rammed. Half your time will be spent trying to find a locker that's free, despite half of them not having padlocks on. I also can't remember the last time I could feel the air con...

Negative experience: Disappointing Experience with Rude Staff, but One Standout Cleaner I've had a really bad experience at this gym, particularly with the night-time cleaner. While I was in the middle of my workout, he rudely told me to get off the machine and move, as if he had authority over me. What made it worse was that he had just started cleaning at the far end of the gym, so there was no reason to bother me. This kind of unprofessional behavior is unacceptable and really ruined my workout experience. On the other hand, there is a younger cleaner who also works at night, and he’s the best! He communicates well with me and other members and does a fantastic job. Please give him the praise he deserves. However, even with his positive attitude, it's not enough to keep me at this gym. As soon as my membership ends, I’ll be switching to another gym.

Negative experience: What’s the point of having staff working at a gym if no one can even answer the buzzer?. Useless staff, poor service and bad management.

Positive experience: Decent sized gym, with all available equipment and facilties one would need for daily workouts.

Negative experience: Eco sense cleaner Get rude to me saying NO ! Go have shower at home He wont letting me use shower and very dirty Because i was finish working out I have no time to wait i have got work 12.30am last night And no friendly person … i wish the young boy was there .. hes the best cleaner and hes funniest aswell and to hot in Gym .. what happen to AC … am never coming back end of story i wish young guy back ..

Positive experience: Not too much crowd in morning. Niceenvironment

Negative experience: One of the pods broke and after 3 days they haven't fixed it and now their's long queues I found this to be ridiculous and I want a refund NOW!!

Negative experience: This place is a joke. When the lift isn't working it's the door. We are currently waiting on a massive queue to enter the gum cause only one door is available. Plus they can't turn the volume down and you can't listen to your own songs cause of how loud it is. Managers pls do better.

Negative experience: Had my watch stolen from my locker despite having put a padlock on and went to the staff room to make an attempt to report it but no staff was present.

Negative experience: As a disabled individual which nobody seems to understand - the people are so rude - they don’t allow you to share the equipment, they have no personal space. Most times there’s always something broken. I’ve been going here for years because it’s local. Maybe it’s just the fact of the area it’s in but if you come from a higher end area do not go to this gym you’ll be shocked at members behaviours - thinking it’s ok to swear at you!

Positive experience: Not bad. Cleanliness is ok. Not that much crowd as i expected, budget friendly also. Good for beginners

Negative experience: Been training here for over 4 years, I believe they keep the air conditioning on the lowest settings which makes it very warm inside the gym and you feel very uncomfortable and hot when working out, many other members feel the same way as well, I have decided end my membership due to this

Fantastic experience: Great gym and great staff

Fantastic experience: Great gym, the staff here are amazing and extremely helpful. City views whilst doing cardio. Got every machine and piece of equipment you need.

Fantastic experience: Great experience always nice place to come to exercise

Fantastic experience: Top gym, friendly staff & great PT advice.

Fantastic experience: Great gym friendly staff

Fantastic experience: Awesome gym, have been going for a year, no problems. Friendly community. 5/5

Fantastic experience: 5 star because good staff helpout

Fantastic experience: Helpful staff and good quality weights

Positive experience: Well equipped, equipment of good quality. Weights (esp dumbells) are often misplaced, kinda frustrating

Fantastic experience: Best place for fitness with 24 hours access.

Fantastic experience: Good Ambience, Nice equipments, well maintained. Highly recommended

Positive experience: Friendly, fair and easy going management that are always willing to help. There's recently been a large influx of new members, which unfortunately means it's now become oversubscribed and very busy.

Fantastic experience: Excellent gym with all equipments .. clean and neat

Fantastic experience: Come here most days to train. Clean and friendly environment!

Positive experience: Absolutely satisfied with the Gym membership and Personal training. I have lost a stone since I have started my training. Getting a lot of support from my personal trainer Jaz.

Fantastic experience: I've joined this gym as a beginner and I am enjoying my experience. The equipment is clean and the gym has lot's of space. I am training with my PT Jaz and learning a lot and love his professionalism.

Fantastic experience: Spacious, clean, friendly staff!

Fantastic experience: It's a nice gym. Clean and friendly team. Been coming here for years.

Fantastic experience: Just joined few days back nice vibe here staff will help you if u have any doubts..

Fantastic experience: Amazing gym lovely staff and community and good hygiene

Fantastic experience: One of the best TheGyms I’ve been to. All of the staff are very helpful and the gym is always clean, which is very rare.

Fantastic experience: Large variety of equipment and good quality

Fantastic experience: I’m doing workout from last one year everything is fine very good❤️

Fantastic experience: always an amazing experience pioneer point

Fantastic experience: Michael's boxing class at the gym is legit. He knows his stuff and brings the energy every session. It's a solid workout with a cool atmosphere – no egos, just people pushing themselves. Whether you're new or already got some experience, it's worth checking out gym atmosphere is also great and very clean.

Negative experience: Very disappointed to join the gym group.management staff is very rude when I told them there is no AC in girls side because of that it was hot and place was dirty they answered me if you are not happy then leave the gym there is no contract however we are not going to arrange anything cost £1000.

Fantastic experience: Great place to workout. Super friendly staff.

Fantastic experience: Great gym with a good atmosphere

Fantastic experience: Very professional I love the club very helpful

Fantastic experience: Amazing facilities and great staff

Fantastic experience: Great gym, friendly and helpful staff and always accommodating. Good friendly atmosphere all around and would highly recommend.

Fantastic experience: Amazing gym been coming here for 5 years, great staff and equipment

Negative experience: All the machines are old and most of time are out off oder it's seem expensive

Negative experience: The current state of this gym has severely declined since it's easygym past. A lot of long time goers like myself share the same sentiment. Introduction to a lot of delinquents has made the gym unusable during peak hours and resembles a youth club for troubled children more than a gym. Clothes left unattended in the changing rooms as opposed to the provided lockers. Weight plates scattered all over the place. Staff need to do more to rid of inconsiderate gym goers. I'll end on a positive, there's a good variety of gym equipments and facilities including treadmills, free weights, sled, battle ropes, kettle bells and vending machines full of beverages.

Positive experience: During the week children seek shelter in the lower lobby, early on in the weekends you'll find homeless people napping in the stairwell or even the actual gym. Majority of the gym users are "IT professionals" and live within the surrounding residential towers. However, size is decent otherwise for a London gym

Negative experience: Used to be my place of peace, but now its HEAVILY overcrowded with inconsiderate people and little kids who all have 100 sets left. Can’t even get a bench or even machine to do ANYTHING anymore. Such a disappointment as this gym was so important for my mental health, now I feel miserable and depressed every time I go. I wish they would put some regulations in place, I am Indian myself but this place has become as crowded and dirty as an Indian Train. This really discourages regular members such as myself from going there, spoke to the trainers about this and they all agree but are powerless to do anything due to poor management.. DO BETTER!!!

Positive experience: Equipment is good, but very crowded most of the time

Fantastic experience: Very clean and nice gym,the best thing I like is that they thought of making a special room for ladies.I love that!

Positive experience: Needs cleaning. These guys have removed the cleaning spray and paper!

Positive experience: Its good but too many people in the busy time. The air that time feels unnecessary warm with stinky sweat smell. Toilets are clean and tidy. And the gym equipments on busy time are hard to find and get. As sometimes one person occupies more than enough equipment for himself. So this needs to be fixed.

Fantastic experience: The best gym group I ever used, numerous machines n dumbbells..respectable and friendly staffs…I forgot to mention, it’s always clean and neat both gym area n locker room.

Fantastic experience: I been a member for years. I am an early morning person so the gym is always great I can get on what ever I want the members are friendly and the staff are professional and polite the gym floor is very large and has a variety of gym equipment which is well maintained the gyms 24 hours so it’s accessibility is perfect and is very affordable

Fantastic experience: Good size gym with many different areas and equipment. Can get rather busy at times, but this is to be expected. This use to be an old EasyGym and there are some remnant of this left behind in the entry point and in some equipment with is a tad better than normal Gym group stuff. The lift doesn't work and its a good few stairs up but you can't really complain about a gym that has stairs unless its your mega leg day and you have to walk back down. For the price, its a rather nice gym.

Positive experience: It's alright but it's messy people leave weights in random places people do stupid things like vape in the gym or in the mens toilets. I feel like there isn't a strong presence from the members of staff so it seems like people do what they want. Some of the machines need some much needed TLC they seem old and not very well maintained. The rowing machine seats are wobbly and one of the seats stopped moving if your weight is not evenly distributed

Fantastic experience: I want to join...because pure gym no good

Positive experience: (attending this gym for 1 yr + ) First of all, most busiest gym i've ever been to. Arguably something that can't really be worked on but very key aspect. pros: - There is all sorts of equipment which smaller branches do not have - Most people are okay and quite polite in terms of gym etiquette ( male perspective however ) - Staff are great cons: - Pretty much forever busy, you will have to wait for certain things a lot of times - Weight section is a treasure hunt to find what you're looking for the way its very disorganised, albeit with so many people there its hard to do so Its still a good gym, or else I would trek far for another one, I think with just a bit more effort on ruling or creating a better environment amongst members would improve the gym a lot.

Negative experience: If you're a girl and looking for a girl's space to work out don't go here. Men will happily ignore signs and still walk through the women's area without asking to take some of the equipment - equipment that is already readily available in the rest of the gym, just because they couldn't be bothered to walk another 15 seconds to grab it. The gym itself is also becoming too saturated, even in the off-peak times. Becoming very difficult to get equipment and machines you need. Since they can't just cull members, they really need to think about expansion or more equipment. Parking is free for 90 mins. But bear in mind you have to walk back and forth between car park and gym and you'll only really be left with 60mins to work out Edit: Not all of us can go off peak because of work. But even between 8-12 it's busy now. Unless you go at 3am you'll be queuing. Anything over 90-100 people there's guaranteed queues

Fantastic experience: Great gym, going there for the last 3 months. Opted for a PT for the very first time and it has been one of the best decisions I took for my health. @jaz_boom_pt, he is a great trainer and not only helps with the workouts and the diet, but also provides valuable feedback which helps me get better. One more thing, it is open 24x7, which in itself is great considering people working on different shifts. Overall, it has been a great experience.

Negative experience: I have been a long time member at this gym but unfortunately I had to leave due to certain members lack of gym etiquette. Most members are decent but equally there’s plenty who love to stare at a woman working out in 2023! It’s a good gym, bright & airy feel & decent equipment but as a female member the constant staring put me off. I was having more bad days than good even though I grew a thick skin. For a while I’ve been noticing no one tidied the weight section. The gym was a constant mess with weights lying around everywhere. Yes members need to put their weights away but the staff need to be present and be seen. If you’re a male then you’ll have no issues. But as a female I hope this gym doesn’t put anyone off from training. It’s only due to the demographic. I’m still with the gym group but in a different location and I love how nobody stares. I feel I can finally workout in peace.

Fantastic experience: Safe and friendly environment. With amazing staffs :)

Fantastic experience: Gym group pioneer point ilford is an amazing place to workout with great equipment.

Negative experience: Not a very good gym, always messy dumbells left everywhere and very humid and stinks it’s like they have no ventilation, the lift never works either it works for 2 days and then is broken for weeks

Positive experience: "The Gym Group offers affordable membership options with a wide range of equipment and convenient locations. The facilities are clean and well-maintained. The 24/7 access is a major advantage for those with busy schedules. However, overcrowding during peak hours can be an issue, leading to longer wait times. Some branches lack certain equipment and maintenance can be inconsistent. Customer service can be hit or miss, with limited staff availability. Additionally, the cancellation process can be cumbersome. Overall, The Gym Group provides a budget-friendly fitness solution, but improvements in equipment availability, customer service, and crowd management would enhance the overall experience."

Negative experience: Just an awful gym. one of the gyms big walls is just a huge window that leaves the gym boiling hot as the sun shines through. The place is almost constantly overcrowded and the lack of gym etiquette is appalling - to the point that health and safety is compromised. People walk around on the deadlift platforms whilst people are deadlifting, stroll around on their phones, are rude when you ask if you can work in with them. The gym staff don’t enforce any gym etiquette whatsoever. Oh and there are weights alll over the floor almost all the time.

Negative experience: Been going to this gym for while now. Now after the so called “refreshed” when they were closed for a couple of days (not the original days they had mentioned originally on the whiteboard). Coming back once its reopen we cant use dumbbells/kettlebells in a particular area,when there is no other area to use them. If i require a mat for a specific workout with any of those weights, i got to do it on the floor in the middle of the gym? Get walked over!! Or not do them at all!

Negative experience: The gym was closed for whatever reason on the 16.05.23. Lots of people were stuck outside and there was absolutely no notifications on the gym windows or any updates on the website whatsoever to signify this - which of course was a major inconvenience to gym members, who pay for membership monthly. Hugely disappointed by this lack of care and attention to detail. Would appreciate it if this can be discussed with management.

Fantastic experience: Best gym Good atmosphere All staff nice peoples

Fantastic experience: Very big gym with good equipment and very friendly staff

Fantastic experience: Richard is the best PT ever I came across Very friendly, always ready to help with questions

Fantastic experience: It’s a lovely gym with good staff

Fantastic experience: A++++ the cleanest, most well run gym in the area and at a very affordable price too. They have an extensive range of equipment and lots of each. The staff are very approachable and friendly and other gym goers are happy to help with advice when needed. Overall a positive environment. Views are great too as it is within an apartment building (gym part is open to public).

Fantastic experience: Great equipment and the staff and friendly and very helpful.

Fantastic experience: Love the gym. Motivates me to stay fit!

Fantastic experience: Amazing workouts with an amazing team.Always best option!

Fantastic experience: I only started these classes for the third week n I’m so hooked on them now that I wouldn’t miss even one .. thanks to Dzestina n Raluca..

Fantastic experience: I had my first class with Dzestima and she was extremely encouraging and made the class enjoyable but also very tough! Explained every exercise every time I was a bit lost. Thank you and see you next time !

Fantastic experience: Gym is clean, classes are offered each day. Overall a positive experience

Positive experience: Friendly staff and a really good gym overall, didn't have any problems since I started working out here.

Fantastic experience: Nice gym with a lovely private ladies only area

Fantastic experience: I love the gym and my Pt Marvin is just the best I was nervous to come gym by myself he has helped me to gain confidence in myself

Fantastic experience: Great environment to work out in and my personal trainer Marvin has transformed my body with his workouts

Fantastic experience: I’m loving it, customer service is outstanding, specially with ms Erika, very sweet and helpful person. 5 star no doubt

Fantastic experience: Amazing gym, love the facilities. Ive been a member for over a year and its great. Erika is fantastic!

Positive experience: Erika is a very good trainer. Overall satisfied

Fantastic experience: I like this gym and want to peruse going here erika has been very welcoming aswell

Fantastic experience: it’s a great gym very friendly and has good equipment, all the workers are friendly and good customer service. erika

Fantastic experience: Very clean and helpfull staff I come to Ilford rather than my home gym barking

Fantastic experience: Great gym to train at. Everything is on one floor and people here are mostly friendly

Fantastic experience: Very good gym trainers here are extremely helpful, great facility and got all the equipment!

Fantastic experience: I’ve visited plenty of gyms around the area but nothing compares to this one. Friendly people, staff and a great environment to work out

Positive experience: The equipment variety is great, not too crowded, the community is friendly, However I had my stuff stolen a month ago so take your of your belongings here

Fantastic experience: Dzestina is a lovely lady and a very good trainer ❤️❤️