
Bannatyne Health Club and Spa

Information about Bannatyne Health Club and Spa
Opening hours
- sunday: 8h-20h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 8h-20h
At Bannatyne Health Club Tamworth, we are more than just a gym. Come and discover state-of-the-art facilities, a huge selection of over 90 exercise classes a week and a luxurious swimming pool with sauna, steam room and spa pool at our premium health and wellness facility.
Why not pamper yourself in our in-house Bannatyne spa? Or you can relax in our member's lounge and enjoy a wide range of snacks and refreshments. There really is something for everyone at Bannatyne Tamworth.
Our newly enhanced gym floor features a range of premium equipment, including a Hack Squat machine, Glute Drive machine and an additional cable set with five stations.
StartSmart is a 12-week support programme, during which time our trainers will provide guidance and expertise.You will also receive top tips along the way to improve your fitness and wellbeing.
HealthSmart is a complimentary member service, delivered by our coaches to assist with improving overall fitness over a six week period. The programme starts with a 45-minute programme in which we understand more about you.
Our gym floors are designed with you in mind. We offer the perfect balance between classic equipment and the latest innovation, from Technogym treadmills and plate-loaded resistance machines, to Technogym SKILLROW, SKILLMILL and SKILLBIKES.
We provide the very best in functional training equipment. Take advantage of a new and exciting way to train with the Technogym Omnia 8. For up to eight people at a time, our Omnia 8 classes are tailored to cover all aspects of training including strength, endurance, flexibility, coordination and speed whilst being interactive and suitable for all abilities.
Each member receives a complimentary StartSmart programme on joining. From your results you will receive a gym programme designed to suit what you want to achieve.
Whether you want to refuel after a workout or enjoy a social Starbucks with a friend, you can feel at home in our Cafe Bars. We host fun social events all year round and offer delicious nutritional meals, including fantastic offers on a range of Protein products to maximise your pre or post-workout pump.
Our Health Clubs all have heated swimming pools, accompanied by our more relaxing wetside facilities such as saunas and steam rooms, or why not sit back and let the bubbles ease away your tension in one of our spa pools.
If you want the latest in innovative training, we have a range of high-octane classes including B:functional and world renowned Les Mills classes. If you prefer traditional classes we also offer Yoga, Aqua, Group cycling and much more.
We offer Les Mills Virtual including RPM, Sprint, Body Combat, Body Pump, Sh'bam, Grit and Body Balance all available on demand outside of the class timetable!
We are currently investing in the latest Les Mills Smart Tech equipment in every health club nationwide to give our members the best group exercise experience.
All fitness classes are complimentary within your membership and classes vary depending on club. You can book classes up to three days in advance using our online member portal or via the Bannatyne App.
Boost your fitness training with The Bannatyne App, available on Apple and Android devices! Book classes on the go, monitor your biometrics, track your exercise routine and view your personal records.
Take control of your fitness with MYZONE. This unique mobile phone app and belt system allows users to keep track of their fitness progression by measuring heart rate, calories burned and effort in real-time. You can link your MYZONE belt up to the Bannatyne app on your phone for ultimate fitness tracking!
We aim to enhance your health club experience even further, providing a seamless customer journey with the addition of our wristband system: B:360! The B:360 wristband enables members to access the health club facilities and use the lockers. Ask at your local club reception for further details.
Our comment from FitFit UK about Bannatyne Health Club and Spa:
Bannatyne Health Club and Spa in Tamworth offers a blend of fitness and relaxation, making it an appealing destination for both gym enthusiasts and spa visitors. Here are some highlights and feedback from recent users:
- Exceptional Staff: Many users praise the friendly and accommodating staff, enhancing the overall experience.
- Wide Range of Facilities: The club features a good-sized swimming pool, spa pools, steam rooms, and saunas, alongside a well-equipped gym with various exercise equipment.
- Positive Spa Treatments: Most users reported enjoying the spa treatments, with massages and facials being frequently highlighted as exceptional experiences.
- Clean and Well-Maintained: The facilities are generally described as clean and tidy, contributing to a pleasant atmosphere.
- Good Value for Money: Many members feel they get good value from their memberships, particularly with access to various classes and facilities.
However, some areas for improvement were noted:
- Temperature Issues: Several visitors reported that the swimming pool and hot tubs were too cold, impacting their relaxation.
- Inconsistent Spa Experience: A few users felt that the spa did not meet luxury expectations and highlighted that the environment resembled more of a leisure center.
- Service Discrepancies: Some guests experienced issues with the booking process and unfriendly behavior from certain staff, leading to dissatisfaction.
Overall, Bannatyne Health Club and Spa remains a popular choice for a variety of fitness and wellness activities, offering a solid environment for enjoyment and relaxation.
Bannatyne Health Club and Spa: Opinions
Positive experience: Went for a spa day. All was ok and the best facial I've ever had, food was ok,
Fantastic experience: Great place fantastic staff thank u
Fantastic experience: Chloe was amazing got to do another spa day
Fantastic experience: Bannatyne Health Club and Spa. There's a decent sized swimming pool here. The pool is all the same depth. There are a couple of spa pools in the poolside area too. Steam rooms and saunas are available too. The gym has a wide range of exercise equipment, and there are two studios where classes are held regularly throughout the week.
Fantastic experience: Just don't try the coffee. Everything else is very good.
Negative experience: ive been this gym a few times however your wife is terrible, please improve it. IT NEVER WORKS!!
Positive experience: Wasn't as bad as expected from some of the reviews I had read, staff polite, helpful, massage was good, only down thing was it was a treatment for myself and daughter was hoping we would be together but only single rooms otherwise pretty good
Positive experience: Nice enough. Very clean and had very good facilities
Fantastic experience: Went for a massage & little spa day, service was great and the facilities were clean and tidy!
Fantastic experience: Fabulous gym lots of equipment and a great place to chill after by sitting in the Starbucks!
Negative experience: A very unpleasant place and definitely far from a spa. The staff was not particularly interested in helping. The time of my massage was changed without asking me, and the reservation for the Day Spa turned out to be just a massage reservation. If it weren't for my foresight and checking everything the day before, it would have been a very humiliating day for us. I absolutely do not recommend it.
Fantastic experience: We both just became members such a clean and lovely place, gym is always clean pool and spa is fantastic too staff are all friendly too
Positive experience: We had booked a luxury day here, the treatment rooms were really good, but the rest of the venue was nice, but could not be considered luxury.
Negative experience: I visited Bannatyne spar with my mother for her birthday on the 29th of April as a little surprise & a nice little treat ….. However when we arrived the expectation soon went down hill …. The staff weren’t overally helpful & we were left very confused on where to go …. On the package a glass of Prosecco each was included ( what we never received) We then both purchased (extra cost) a bag with our robes & towels … they were very well used , discoloured & a crumbly hard fabric (old). The massage itself was good , relaxed & we both really enjoyed it ( apart from my mother had a reaction to the products used) but the massage was probably the only good thing about this place After a lovely massage we then decided we were peckish so we decided to head down to the cafe where the staff were very reluctant to help :/ & food very basic. After that we went for a dip in the pool to be yet once again disappointed the pool was freezing cold ! Not what you want on a spar day ! Followed by the Jacuzzi was freezing cold & only half full ( only lasting 5 minutes each time then turning off) with also the showers also freezing cold !as you can imagine we soon left ! Whilst on the way out we returned our towels & robe to the front desk only to be ignored by the member off staff whilst she was on the phone …. And she didn’t take any notice in us whatsoever just grabbed the bags and that was it So overall don’t waste your money . I would never recommend, i definitely won’t be back and if you do want a spar day don’t go here this is a sports centre go to a proper spar ! Very disappointed & it definitely ruined a day what was meant to be a day full of fun & relaxation:(
Fantastic experience: Really good gym and fairly priced
Fantastic experience: I have my acupuncture here....really good
Fantastic experience: Love the gym here the app is a great tool to find out how busy the gym is.
Fantastic experience: Absolutely love it here ❤️ immaculate, great staff, very friendly & helpful.
Fantastic experience: Nice clean place
Positive experience: Ok, gym. However, the cleanliness could be better.
Negative experience: Booked a spa day at Bannatyne Tamworth and was REALLY disappointed with my experience. The robes and towels we hired were not only small, but overwashed, worn and tired. When we asked the receptionist to change robes, she was fumbling amongst the used dirty robes on the floor!! The changing rooms were dirty - empty water bottles on the floor. The lunch of jacket potato (which was not freshly cooked, but cold) and tuna mayo (resembled slop) was awful. Every coffee we had was only half a mug full and cold. We had a sunbed - £1 per minute - not a powerful sunbed at all. I've been really disappointed with my experience at Bannatyne......would definitely not use this spa again and would recommend anyone thinking of going to save their money!!!!
Fantastic experience: Great club! Very busy at peak times.
Fantastic experience: Great place, lovely staff
Positive experience: Nice if you are a gym member. Wouldn't recommend it as a spa day guest!
Positive experience: Over all relaxing experience however I wouldn't say its worth a whole 'spa day'.As long as you go with the mindset that it is just a gym with a bit of a spa youll enjoy it. Id advise only going for a few hours to make use of the pool, Jacuzzi, sauna and steam room. I had a spa day with treatments with my mom. Our experience was slightly disappointing as we were told on arrival that the heated pool was not working. we understand these thing happen however felt like we could have been offered some kind of compensation even if it was just a free drink or voucher of some kind as the pool is one of the main attractions for a ‘spa day' and it was freezing. Unfortunately we felt cold the entire day so assuming the heating in general was not working? There are only a few loungers and chairs so you cant really relax around the pool. The Jacuzzis are small so you'll have to be comfortable with getting cosy with strangers. We had back massages and facials which were lovely however we found it noisy as the treatment rooms are so close to the gym. The relaxation area is very underwhelming. It seems run down and tired especially with most of the loungers being broken. We also struggled to find it as there was no obvious signage to direct you to the relaxation room. We found all the staff were friendly and professional. We got chatting to a few of the regular members as well and everyone seemed very welcoming. Over all a pleasant experience and we both left feeling relaxed. Just a few minor inconveniences we felt could be improved upon.
Fantastic experience: I’ve been a member of this club for nearly 5 years. I have also been a member of most other clubs in north Birmingham over the last 3 decades. Bannatyne is by far and away the best for friendliness of staff and members as well as great value for money.
Positive experience: We had a nice time,the treatments were lovely and definitely the best part of this experience. The venue itself lacked a spa feel, most of the beds in the relaxation room were broken. If you go with the mind it's a glorified leisure centre you won't be disappointed .
Negative experience: Gym equipment is ok, bit dated though. Spa treatments not great, you get about 15 mins less than you pay for to. Christmas hours are shorter for the whole “festive week”, membership fees not reduced for the month and it’s just a clear and obvious way for them to reduce their salary bill in December.
Fantastic experience: Clean and tidy. Lovely pool and sauna/steam room area with Jacuzzi...2 of each.. helpful friendly staff..
Fantastic experience: Very relaxing great staff
Negative experience: Booked a massage, filled out the questionnaire in advance, on arrival was told I couldn’t have the massage due to a recent stroke - why didn’t they contact me in advance rather than charging me and wasting time
Negative experience: Unfortunately, what was supposed to be a lovely relaxing spa experience (which was a gift) was cut short and very much clouded by attitude of the Scottish (I think) cafe assistant who was acting as a receptionist who was supposed to be welcoming us and checking us in. We stood in line for 15 minutes, whilst she served one man, another lady in front was already waiting when we arrived. Another member of staff presumably a yoga instructor said she couldn’t do much but could she relay what we were here for to the relevant member of staff- blonde haired lady very nice- the cafe assistant (Scottish older lady) took her time to make several coffees even though she had been informed by another member of staff at 10:55pm (10 minutes after we first arrived) that we were waiting and had a treatment booked at 11am- she then took a further 5 minutes to acknowledge us- making us late to the changing rooms (I would like to stress again we arrived 15 minutes before as specified). Then my wristband didn’t work so I had to run back to reception to get this swapped- to which I had to interrupt her again/shout across to get her attention to get this sorted- we were then 6 minutes late for our 40 minute treatment- when returning to the changing room I was not happy and expressed my annoyance to other customers who always expressed how rubbish the receptionist is and how she had made others late for treatments. I explained this to the spa staff. They said there was nothing they could do, they would just do the best with the time they had left. This cafe assistant is clearly trying to do too many jobs- however I think priority should have been given to the clients checking in for a spa treatment- not the 1 customer waiting for his coffee- and whilst said coffees were being made I felt she could have chosen to pop across and get us checked in, rather than standing on ceremony because she doesn’t “agree with how management are running the club” and out through so we were not late- especially after another member of staff alerted her to the urgency of this. Also- perhaps more importantly- it is not fair for us the customers to be penalised. I have to say this made both myself and my fiancé very anxious and upset, therefore spoiling the spa experience. Even though the spa staff did a great job on the treatments. On exit we alerted the same cafe assistant and a new member of staff that we missed 6 minutes of our treatment and no apology was given or offer to make amends. Overall I would not recommend until they get the reception staff sorted or perhaps arrive 30 minutes before due to the incompetence of the reception/cafe staff.
Positive experience: Went for a group spa day, the day was generally quite good but our treatments were a little hit and miss. The body scrub, the facials and the BNS massage were all lovely but the pedicures were a nightmare. The staff were very flustered, looked like they didn’t often do pedicures as they made my friend’s foot bleed as they filed too hard. They didn’t trim the toes etc, just re-painted them. Also quite a shame that most of the beds in the ‘relaxation room’ appeared to be a bit broken so you either had to lie completely flat on them (as the backs didn’t stay up) or not use the room. The pool, hot tubs, sauna and steam room were all good, we enjoyed these.
Negative experience: Good spa treatments, other facilities very minimal. Just go for a facial etc, don't pay for a so-called spa day.
Positive experience: Nice spa club but gym too small and very busy
Fantastic experience: Wowcher had an offer for a spa day at Bannatynes, including a massage and a cream tea. I booked this and it was my first visit to a Bannatyne club. I thoroughly enjoyed my day. All the staff who I came into contact with, were nothing but lovely. Even the members who I got talking to in the pool, jacuzzi, etc., were so friendly! I didn't want to buy a spa bag, so I just hired a robe for £4. If you want to go into the cafe for lunch, a robe is perfect, as you can keep your swimming costume on underneath. You pay £2 for a wristband (for locker) and you get this back. There is 1 swimming pool, 2 steam rooms, 2 sauna's and 2 jacuzzi's (there is also a gym but I didn’t use this). I loved the 2's - if one stops working, you still have the other. I thought the swimming pool was a bit of a let down. I expected there to be more than 1 pool at Bannatyne's, but it is just the 1. It's not very big and it isn't a heated pool. They also have aqua classes in the pool and when this happens, more than half of the pool is taken up. I like the set up - the swimming pool is right next to the steam, sauna rooms and the jacuzzi's. Changing rooms and toilets are clean, the cubicle showers are great and the spa area is very elegant. The cream tea was tasty and the massage was relaxing. I also loved the idea of a relaxation room, which I used. I got to the club at 10:30am and I left at 5:00pm. As I walked around the club, I felt very much at home, due to the warm atmosphere. A day to just unwind is what everyone needs. After a busy few weeks at work, I really needed this. I felt relaxed and peaceful all day. I can't wait to come back! For this reason, I have given Bannatyne’s in Tamworth, 5 stars.
Positive experience: Well, I enjoy coming here! Something for everyone; classes, gym, pool, spa and lounge with cafe/bar.
Fantastic experience: Always come here for spa treatments! All staff are so friendly and welcoming!
Negative experience: Assaulted by a member, Bannatyne staff didn’t do anything. Went for a spa day with my sisters. As soon as we entered the pool area, an elderly member started yelling at us saying we need to shower before we enter the jacuzzi, to which we responded we had already done so in the locker room even though we didn’t need to prove ourselves to him. He was very rude insisting we had not showered because we were not wet which was absolutely ridiculous, we had nothing to prove to him or his wife. We ignored and walked away, he then came up to us again shouting very aggressively and threw water at my sister. Another member interrupted as she knew what he was doing was not right. The old man’s wife then went onto verbally abuse and slap this woman. They had also made threats to us that they would get their daughters to come to the club and ‘sort us out’ when we leave. So they assaulted two people and threatened us. The staff did calm the situation down, and were polite to us and accommodated us. However, we felt very uncomfortable and felt it was a racially motivated attack against us by the old couple. We insisted we wanted to have our treatments and leave as we were not comfortable to enter the spa area again. What was extremely disappointing from Bannatyne was that the couple were not removed from the premises even though they had committed assault on two different people. The staff let them continue to use facilities and carry on with their day, when they ruined our spa day which we came for one of our sister’s birthday. Other bystanders agreed that it was disgusting that they were allowed to remain in the premises despite their aggressive and disgusting behaviour.
Fantastic experience: I love Bannatyne, it’s always clean, the staff friendly and it’s never too busy when I go. I’ve been going to this gym and pool for over 7 years on and off.
Fantastic experience: Always feel good after .
Positive experience: Too busy in gym and pool , great facilities though
Fantastic experience: Super
Fantastic experience: Brilliant experience, friendly reception staff, booked a Swedish back, shoulder, neck and arm massage, jess was absolutely fantastic, I would definitely recommend. The facilities included spa, steam room, jacuzzi, swimming pool and gym were brilliant too.
Positive experience: Very easy to park at the club. Reception staff are really friendly. Disappointed with the spa experience as they had a 50% off offer on my selected treatment which I initially wanted to book directly with them but was signposted online. Found that I did not really feel relaxed after my lava shell full body massage which was very disappointing and could still feel my muscles being tight
Positive experience: Quiet and comfortable environment Equipped with many facilities
Negative experience: Very disappointing, signed up for a 3-month term, to try out facilities. Terrible traffic around the club makes it impossible to fit in with a wife and 2 young kids and a business. I canceled the Direct Debit and thought nothing more, 2 months later I'm told they rolled my contract and have been trying to collect and I owe them membership fees!!! This is follow-up by an email from Joe McEvoy the General Manger threatening me with debt collectors. Disgusting behaviour, service, and business. Be very careful if you sign-up.
Negative experience: There don't seem to be any working headsets for spin instructors, and staff tell me it's down to user error which I find difficult to believe - those instructors have been freelance with Bannatyne for a number of years.
Fantastic experience: It's a really clean, friendly and nice place to go to do some exercise.
Positive experience: Gym is ok, small and clean but does lack a lot of equipment Vs other gyms. Has basics and a few bits of cool stuff. Massage.. forget it, lady was rude, no communication skills and massage was just weak. Rushed through it, didn't apply more pressure when asked and did the wrong treatment too. Their other branches have been better for sure, even the welcome in to the spa was just poor. Pool is decent as is sauna/steam, changing rooms standard, clean.
Fantastic experience: Fantastic spa days (fairly priced), great quality of service and a clean environment. What more could one ask for?
Fantastic experience: Visited Bannatyne Tamworth today, this is not my normal spa and health club, but I wanted to say how much of a pleasure it was being there today. Firstly, the receptionist supported myself and my disabled daughter, which was not made obvious on first impression. She welcome us and showed us around the building. We were looking for our class but, miss it. The tutor of the class Jackie, who was about to start her next class of body combat supported me and my daughter in virtual body balance. She set this up for us virtually. When I explained my daughter's disability being blind, she explained that she will make her classes more adaptable to support her. My daughter has a brilliant memory and once her techniques have been taught and she understands the names of the positions, Jackie explained that she would encourage my daughter further by stating in class, where to position her hand for example. In order that my daughter understand and gets the most out of the class. Now I want to make it known how important and grateful, I was to hear this from Jackie, as this made my daughter feel inclusive. Believe you me, I have been places where people don't take note. Our day was followed through with a lava shell massages. All I can say is well worth the money, and credit to the ladies who made our experience exceptional. A big thank you to Bannatyne Tamworth. Marjorie
Positive experience: The place was clean and staff friendly but only having 5 beds around the pool when you're doing spa days seems really poor especially when we were told on arrival it was the busiest day.
Fantastic experience: Small quiet location, good range of facilities and friendly staff
Positive experience: Visited for 70-minute spa treatments. Staff in the treatment centre were excellent. The massage itself was very relaxing and refreshing. Rooms were clean and well prepared. Swimming pool was on the cold side and was small.
Fantastic experience: good club, good facilities, loads of classes for those that want them.
Negative experience: Cancelled massage on day of appointment and would not give refund
Positive experience: It was very good here until the started turning off half the machines to save in power.
Fantastic experience: I use a few bannatynes all over the country because I'm a truck driver I love the places its a poor man's bit of luxury
Positive experience: Friendly staff from front reception and in spa, it was a pleasant relaxing experience.
Positive experience: Lovely clean place. Better customer service needed
Fantastic experience: In the last 3 months, this place is like my second home. Great classes and facilities. You get what you pay for!
Positive experience: Clean place. Nice people Water in pool too cold though
Negative experience: Paying same monthly price but the pool is freezing this is unacceptable.
Negative experience: Despite the fact that me and family was not best pleased with the service received we still made it a good day. We all paid for a candle back massage and me and my mum was certain that Grace/Gracie was a trainee however we were not made aware of this! The massage was not great and she really did not know what she was doing as she was copying everything the other women was doing and saying to my sister. Me and my sister noticed that it was like having an echo in the room! Also, where were the candles? The facilities were quite small so I would recommend another Bannatyne. Food was average but still nice. We went upstairs to the spa before leaving to use our £10 vouchers off products and no one was there to serve us which wasn’t great as we had to leave without buying our products and using our vouchers. Lady on reception as we were leaving was very rude unfortunately I couldn’t see her name badge.
Negative experience: Just a very low quality gym, much better in Tamworth for that price, dirty, always too busy, id strongly recommend you do not get membership at this gym, haven't been for 3 months, cancelled 2 months ago and they still try and charge me to this day and act like its an accident then become hard to get into contact with to resolve it... its not a lot of money to be robbed for but its a little annoying that they think they can just take from customers and be difficult to get back into contact with... Very strange, but id recommend save yourself the hassle and go elsewhere, pool is always packed with kids playing, sauna and steam room rarely work... not good at all
Negative experience: Warning - do not book a massage at Tamworth site. In experienced staff with lack of training and understanding of customers medical conditions and how to deal with it. When challenged with facts did not accept sub standard service. My recommendation would be go to Sutton Coldfield branch, much friendlier people and deliver against what you pay for. If I could give 0 stars I would.
Negative experience: Wouldn't recommend a spa day here very poor only good thing was the massage from Helen but the place itself was just like a local lessuire center bog standard
Negative experience: Horrific gym Due to the gym hireing They hire a gym instructor he's always high on Prescription drugs and drink and he's Narcissistic spinning on prescription drugs and drink god help you all
Negative experience: If you can only get to this gym in peak hours then don’t bother. It’s far too busy and you spend most of your time waiting to use equipment.
Negative experience: The gym is nice to use, however they got rid of their 1 month membership and the lowest they offer is 3 monthly contracts at £56 a month. (The same price people pay who are in a rolling month contract) Of course circumstances can change and a gym subscription would be the first bill to be cancelled, however after informing them prior to cancelling my direct debt and contacting numerous times to explain my current situation, I didn’t really receive any help other than being told I have to provide substantial evidence of change in circumstance, and even after going to the effort of doing so, the overall cost would only be lowered by 20%. I paid two months and simply can’t afford the last month. I would have thought this business would have more consideration for people, but they don’t. I am now trying to see if I can pay this in instalments. I don’t understand why they don’t just have a monthly option and then this problem wouldn’t happen as you can cancel at any point as long as you give notice, but with a three month contact you can’t (stating this as I was told over the phone it makes no difference ♀️)
Negative experience: Terrible service at Tamworth Bannatyne Spa... Duty manager told us the wrong time for treatments, got to spa room at exact time we were told, then denied treatments by the spa because we were "late". Spa manager refused to refund treatments. Instead offered "remainder of treatments" - half of which had been missed because of the duty manager telling us the wrong time on check in. Duty manager called, and admitted responsibility, as she said she got confused and thought treatments were together at a different time. Told no refund would be issued. We literally went into the spa, to wait around for 20 minutes, making us miss our treatment times, then told nothing could be done about it. Duty manager told us no one in the building had the responsibility to issue refunds? Absolutely ridiculous. Went to changing room to get changed back into clothes. Duty manager came in and started trying to talk to me whilst half naked. Not appreciated. Told I would meet her in reception as agreed upstairs in the spa. She stood around in the changing room, not comfortable with that! In reception, duty manager then said she didn't tell us the wrong time, and nervously mixed up her words. Asked her to write down names of staff involved and that she'd told us the wrong time incase of disputes later on when we raised this with management who could actually refund. She then wrote down "I was told the times were mixed up". Honestly shocked at the incompetence of the staff. She was the person who told us the wrong time. I cannot believe the unprofessionalism, and pure lying and dishonesty. Bannatyne, you have lost a customer for life.
Fantastic experience: Beautiful staff excellent amazing place and the best massage ever
Positive experience: Kids can’t swim without an adult being physically present in the pool with them due to a no lifeguards policy, which, while it makes sense because the pool has no deep end, is very inconvenient. My 12 year old son can’t swim while I use the gym. A no from me.
Fantastic experience: It was a lovely place to have a spa day. The treatment was brilliant and the facilities were good as well.
Positive experience: Can be quite busy but I often go after work. I would like to swim more but I never know if its busy there or if there's a kids swim class on. It's clean and has good variety of equipment. and the biggest pro is the staff. They are all lovely and smiley. Especially the dark long haired lady that works the front desk. Her customer service skills are exceptional.
Fantastic experience: Staff very friendly (in particular Ian, who has been a big help). Gym is well kept, steam rooms, sauna and jacuzzi, and pool are perfect for me. Food is nice, whether it’s a jacket with salad or sandwich, or the hot meals they do as specials, always fresh and tasty. Well worth the monthly fee.
Fantastic experience: Great gym & pool! Bannatyne is a great place, spotlessly clean and with an amazing staff.
Fantastic experience: Fantastic classes
Negative experience: Cold swimming pool taken up by swimming lessons and children. I didn’t pay £600 upfront for the year to not be able to swim in a straight line.
Fantastic experience: Always clean, lovely staff absolutely recommend
Fantastic experience: Luved my spa day worth every penny
Positive experience: Very nice spa day, lovely lunch, good treatments. The only thing I didn't like was the fact that the pool,sauna and steam rooms were open to the public so were alot of children, So took away the "relaxing spa day"
Fantastic experience: Clean and friendly
Positive experience: Went for a relaxing Spa day but wasn't as relaxing as I hoped as there were screaming and shouting children in the pool.
Fantastic experience: Great staff good customer service
Fantastic experience: I've been to a number of Bannatynes locations and so far this is the best for parking, capacity and spa. I have a chronic upper back issue and stressful job, so coming back for the spa is a great way to manage it. Of all the Bannatynes spa locations I appreciate this one the most - all the masseuses I've had are very well trained and able to spot the issues in my back without being told - which is always the mark of a professional. In the past I've found that if you don't stick with a single masseuse then the quality can vary - that is not the case here. Each member of staff is very pleasant and calm which helps with the relaxing. As a male these kinds of places/situations can make you worry about coming off as a creep or someone out of place - but the staff have treated me the same as anyone else. When repeat booking the staff usually help you find thr best deal too. Not been in the gym - this review is for the spa only.
Negative experience: USED TAMPON IN THE POOL. I KID YOU NOT. HAPPENED ONLY YESTERDAY, NORMALLY JUST HAIR AND PLASTERS BUT YESTERDAY WAS NEW LOW, PS STEAM ROOM SMELLS LIKE A ZOO AVOID AT ALL COSTS
Fantastic experience: Happy place!
Fantastic experience: I went for a spa day at the Bannatyne health club, friendly staff, great facilities, great service and to top it up beautiful location.
Fantastic experience: Very good facilities , very pleasant experience , plenty of classes to choose from well worth the money
Fantastic experience: Excellent staff
Positive experience: I loved it here the massage with hot rocks was soooooo relaxing the lady I got was lovely and chatted all the way through which made me feel comfortable. The changing rooms are so spacey.. i opted for the dressing gown towel and flip flops..by the way you get to keep the flip flops...the gym had everything I needed to get my work out done..then to top it all off the swimming pool steam room and sauna was excellent... my husband felt uncomfortable having his massage alone instead of a couples room then he said he felt worse tension in his head and neck but he also moaned about the gym not having the weights he needed...more of a lady gym lol....but he liked the steam room and jacuzzi all round my experience was great but my husband was just miserable...
Fantastic experience: Such an amazing place. Enjoyed an afternoon of pampering at good value. Thankyou
Positive experience: Lovely pool and poolside facilities. Cafe food ok but bit basic. No decaff coffee or tea for example. Friendly staff. Relaxation room ok but music too loud. Spa treatments fab. Sophie is brilliant.
Fantastic experience: Perfect
Fantastic experience: Brilliant facilities beautifully kept, a great experience
Negative experience: What a shame. I entered the club tonight to see if they would like me to join. I was rudely told by the lady on the front reception that there were no deals on paying for membership and that I would have to speak to the manager! ( I knocked on the glass door of the office only to be told by the manager that he was busy and would not talk to a potential new member!) Later on I understood as he was showing an pretty young lady around and doting on her every need. Great to see that proffeionalism is alive and well.
Positive experience: It's a good and clean gym. The spa is very clean. The staff very helpful.
Fantastic experience: Spa experience was wonderful , good value , very tranquil Look forward to another day
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Bannatyne Health Club and Spa appears in the following listings:
Bannatyne Health Club and Spa appears in the following listings:
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