Gymbox Bank

Negative experience: The staff are lovely but the cardio area is just a mishmash off old and older equipment, some of which never gets used. You don’t need 6 rowing machines, and you do need more than two step machines. The resistance machines also look a bit worn. The free weights and boxing ring should be swapped. The whole gym needs an update and that includes an assessment of what is and is not being used, and new equipment considering the assessment made.

Fantastic experience: To the Management: Mas is an absolute star. She clearly had 100 things going on at once but still managed to give me a great service and help me while doing it all with energy and a smile.

Negative experience: Bad setting. Underground gym is not a good idea, no fresh air down there. Too many levels, making it difficult to access the different rooms

Negative experience: Too busy. Always on "wait lists" for classes you may not get into to. My 12 month contract had ended, Gymbox still continued to take money out of my account and said I needed to give them a month's notice to cancel.

Fantastic experience: I've been a member of Gymbox EC for 2 years and have recently started using Bank site as well. Really nice gym, classes and instructors are always top quality

Fantastic experience: Like most City gyms, the entrance is small, but once you’re underground, it’s surprisingly spacious. I love the dedicated foam rolling area—it’s sectioned off for privacy, which is great for someone like me who feel awkward doing those moves in public. The sauna in the locker room is a personal favorite; it’s the perfect way to unwind after a workout.

Fantastic experience: Been coming to Gymbox for a few years now, and after trying out many other gyms, I can honestly say the customer service here is next level. BIG shoutout to Mas who has been friendly, helpful, and just all-around awesome! Her positive energy makes coming to the gym such a good vibe. 10/10 this gym stands out because of great people like her.

Fantastic experience: Great gym, enjoy the classes and a good open training area for functional fitness… and I always get a smiley welcome from Charlotte and Maneece on front desk

Fantastic experience: Good gym with super friendly staff

Fantastic experience: Havent really used all the gym equipmemt, but the boxing area is great, bags are hung at a good height anfld there's a full size ring.

Fantastic experience: I’ve been a regular at gymbox bank for the last few years. Set up is good. Good amount of space and equipment. Some great PTs - Chev the man. Always nice and clean too.

Fantastic experience: Been coming here for the past few years and can only say good things. Recently I've been have PT sessions with Chevvy who has been so knowledgeable and helped push me further... would definitely recommend.

Fantastic experience: Great gym. Good range of weights and machines. PT, Chevy is a legend. He’s fixed a lot of my form issues that were causing problems and I’ve never felt stronger.

Fantastic experience: Excellent facilities with everything you could need in terms of weights, equipment and a good schedule of different classes. I have PT sessions with Chevaun who is a brilliant and really knowledgeable trainer. He plans programmes that work for me and regularly changes them up to keep it interesting!

Fantastic experience: Since joining gymbox bank I’ve actually enjoyed my workouts! The classes are fantastic I hated doing classes before as I found them mundane, boring and always been self conscious of being in a group setting for workouts whereas at gymbox the instructors and the class it’s self has me coming back for more, my confidence is boosted and I feel excited to work out. I’m so focused and engaged at all times. I’ve even managed to get a class workout during my lunch breaks that alone is a bonus! When entering gymbox I knew it was for me doesn’t feel like a gym it has a vibrant edgy atmosphere, almost like a trendy nightclub especially with the neon lights and music getting you in the mood to workout. Instead of walking into a quiet gym that looks and feels like it’s chore to do. So far the staff I have met along my journey have been amazing I’d like to give a special thanks to Danny in sales. He’s been amazing right from the start. Made me feel at ease and not pressured to join gymbox (which made it so much easier in wanting to be apart of the gymbox family) My tour was so informative he also was able to answer all my questions. So if you’re looking to join gymbox make sure you ask for Danny he’s the person you want and need to take you through your gymbox experience.

Fantastic experience: I've been to a lot of gyms in the last few years and Gymbox is by far my favourite. The gym floor(s!!) and classes are of amazing quality. My PT, Chevy is the best - he motivates me, challenges me, encourages me, keeps a smile on my face and pushes me to reach what I didn't know my body was able to do. I also adore the Bike and Beats classes, they are sooo fun and will leave you feeling refreshed and joyful!

Fantastic experience: I've been going to Gym Box Bank for over 10 years, and I would highly recommend it to anyone. The staff is absolutely incredible, super friendly , the gym is clean. Currently training with PT Chevaun, and that's the best fitness decision I've taken for years. He is awesome!

Fantastic experience: Friendly and very well equipped gym. I have also really enjoyed having a PT, I highly recommend Chevy. Chevy is great, very patient and I am pleased with the results I am starting to see.

Fantastic experience: Great location and equipment in the gym although sometimes can feel like a maze. I also like contortion and pilates classes from time to time. Have especially enjoyed working with Chev for the past month. He has a lot of experience, tailors the program to my needs, always pays attention to technique and inbalances and keeps me motivated! Working with him is lot of fun

Fantastic experience: I have been using gymbox for the last 3 years at Bank and it is a great gym full of really helpful staff and trainers. I have used personal trainers in the past, but the guys and girls and Gymbox are fantastic, specifically Chevaun who has really helped me achieve my fitness goals with great one to one in person sessions and programming.

Fantastic experience: Been a member for a few weeks now and what can I say, great vibes all round, amazing classes with top quality instructors and access to 8 other locations across London, what more could you ask for. Thank you Danny for signing me up, best decision!

Fantastic experience: Had a lovely experience coming into Gymbox Bank, was toured around the gym, the person who toured me was very friendly and helped me out with navigating the class when I asked. Good vibe overall and super well equipped. Excited to train here!

Negative experience: I really don’t like this gym. It’s too expensive for what it is and doesn’t have all the equipment to justify the monthly price. The PTs are super annoying, always trying to get you to do sessions with them, and the receptionists, though lovely, are just salespeople constantly pushing for you to get a membership with them. I’ve switched to Buzz Gym, which is £40 a month, has all the equipment you can imagine—including a hip thrust machine, deadlift machine, squat machine, and front squat machine—and offers a wide array of classes, something GYMBOX doesn’t have. I can’t believe Buzz is significantly cheaper and better. GYMBOX is not worth it; they need to reduce the monthly price or invest in more equipment.

Fantastic experience: Fabulous staff fabulous gym Made this morning shine

Fantastic experience: Great location and staff are super friendly. Change rooms are always clean and well equipped. Also hosts London’s top Krav Maga classes there.

Fantastic experience: I just have to share my feedback about Gymbox Bank team! I joined in May this year. Their communication was awesome! I was thinking of another chain, but Jamie S. from the sales team answered everything right away and was super friendly. I thought ‘Wow it’s a good sign’. Then, I had a payment issue, and then James Heffernan, the GM of the Bank branch , sorted it out quickly in my favor - I could not wish a better communication. Guys, you are amazing. Thank you. Ah! The reception at Bank is the best, by far, always a smile and ‘hello’ and ‘good bye’ which is such a nice little gesture, makes you feel welcomed. The app is easy to use, I like their sense of humor and jokes - kudos to the marketing team, and you can always get into classes, the mission is possible:) If you’re choosing a gym, I 100% recommend Gymbox

Fantastic experience: I am a big fan of Gymbox and the bank branch is one of my favourites. It’s so big that it doesn’t even feel packed at peak time. Amazing equipment range and classes :)

Fantastic experience: Attended yesterday on a day pass and it was quite the experience! The freeweights section is decent and the atmosphere was good.

Fantastic experience: Love this place and the staff are 10/10 and florins spin classes are 10/10.

Fantastic experience: Allegra was super helpful signed up my whole family, showed me around and convinced me to move to Aus. Cheers

Positive experience: I love the krava maga class that is hosted in this Gymbox. Very nice instructors and good audience. Clean changing rooms.

Positive experience: One of the reason I like Gymbox is because of this gym. By far the best one in London. Always great layout a selection of machines and the staff here are always happy to help.

Fantastic experience: Good variety of classes. Training with Jay on calisthenics and would highly recommend! Enjoying all our sessions so far - fun and effective way to train

Fantastic experience: Great facilities and friendly vibe ensure you are always for a good time at Gymbox Bank. To top it off, my PT Jay Izzet makes sure I train effectively and that I achieve my goals.

Fantastic experience: Doing calisthenics training with Jay Izzy, top class. Recently moved onto lower body single leg and compound movements with a legacy injury and again top class. Would reccomend

Fantastic experience: My PT at Bank Jay Izzet is an expert in calisthenics, strength and conditioning, and competitive sports. He has a wealth of knowledge in martial arts (MT, Bjj) and he plays football semi pro. He trains from bank gymbox which is great gym to concentrate in, as Jay would say himself all his clients go there to train hard and with focus. Because of his incredible knowledge, attention to detail and passion for fitness my life has significantly changed for the better. I highly recommend him as a PT if you want to improve your health and wellbeing. And the atmosphere at Bank is great cuz people come to train and leave. It's friendly but professional, the equipment is world class, it's always spotlessly clean and the front of house staff are really helpful and welcoming. And the gym has towels and shampoo so you can just rock up. NO EXCUSES !!

Fantastic experience: I like to come to this branch of Gymbox as it’s the only one in the chain whose sauna is actually hot! Nice free weights room in the basement which has everything I need. I’ve been working with PT Jay Izzet here for nearly 6 months on calisthenics and mobility, really knows his stuff and revealed just how inflexible my body has always been - I’m now close to being able to do a free-standing handstand thanks to his training. Good gym for anyone serious about fitness

Fantastic experience: Really like this gym, great space and kit. Really helpful staff, with a particular mention to Laura who was so friendly and positive!

Fantastic experience: GymBox Bank is a great, spacious and well-equipped gym. I go for weekly PT sessions with Laura Martin and couldn't recommend it more!

Fantastic experience: Great facilities, staff were very welcoming especially Tiger.

Negative experience: Worst gym in london with old dirty weights (metal ones that stink) and irritating/arrogant staff who only care about giving personal PT sessions to people. Really poor standard of gym and bad atmosphere all round.

Fantastic experience: Came in today and brought my friend to use a guest pass. Tiger was at the door and so welcoming and full of energy. She helped us out and motivated us before our workout. Definitely helped convince my friend to sign up!

Fantastic experience: Been a member at gymbox bank for 4 months now. Love it. The atmosphere, the vibe, the equipment and above all the staff are so friendly and helpful. I train twice a week with a PT, Laura, who I can’t thank enough for getting me back on track and feeling fabulous.

Fantastic experience: Just wanted to leave a glowing review for the staff at Gymbox Bank. I’m not a member, but I attend classes twice a week and everytime I come in I’m welcomed by the friendly staff. They remember your name, they make you feel so welcome and they make every member or guest feel appreciated. Sometimes I’m run down from work and struggling for motivation to attend my classes but these guys ALWAYS perk me back up again. Facilities are fantastic, everything is so clean. If I wasn’t in a commitment with my current gym I would switch instantly

Fantastic experience: I’ve been going to Gymbox bank since April 23, really love the space and the overall vibes. All the staff members are super friendly and helpful, but a special shout-out to Laura who has been my PT for months and made going to the gym such an enjoyable experience! Also shoutout to the reception staff who are always so lovely in the mornings !!!

Fantastic experience: Great facilities and vibes. Enjoyed a class with Antoinette Gibson who is a very professional and talented trainer.

Fantastic experience: I came to sign up. I wasn’t sure but after speaking to Tyger at reception that changed immediately. Great gym! Great Staff!

Fantastic experience: I came into gymbox on my first day and Tyger and Gabby were at reception. They were so helpful and made me feel so welcome. Beautiful smiles and infectious laughs. They have defo helped my business thrive my clients are always happy to see them too! 10/10 service. Slay.

Fantastic experience: Swapped over to Gymbox Bank start of the year, great gym, excellent facilities. Staff/reception are really friendly and personable.... In that time, I train twice a week with a PT there James Ronan, best PT I have ever had! Knows my body and mind, changes my program to hit my targets, or if I need to rest certain parts of the body. I cannot recommend James enough, get down there and see him!!

Fantastic experience: Started my pt sessions with Chev a few weeks ago. He is friendly, approachable and so easy to get along with. Chev trains me 3 times a week and the workouts are enjoyable as well as challenging but he has kept me motivated throughout. Highly recommend for anyone who wants to get back into shape!

Fantastic experience: Since joining gymbox I’ve enjoyed everything about this gym and, staff members are friendly and encouraging. Especially Chev who has helped me on my gym journey

Fantastic experience: I love this gym and have been going to this specific branch for years. The facilities are great, the staff are friendly and the gym is always clean. Whilst I have heard great things about the PTs generally, I can personally say that I had a really fun experience when training with Chevaun Thomas and really saw the difference.

Fantastic experience: Another year on and another year of progress. Facilities are great and the classic music helps me grind out at least another 5% effort. Chevy remains my PT and he is great. I am now able to do 105kg deadlifts, which is more than I did in my 40s and with more clean reps.

Fantastic experience: Best gym in the area by a huge mile! Great classes, including taking up Thai boxing, the best thing that has ever happened to me. Shout out to Chev. Brilliant PT

Fantastic experience: Has everything I need in terms of weights. Shout out to PT Chevaun who completely changed the way I work out for the better!

Fantastic experience: Large, well equipped gym with good clean facilities. Lovely FOH staff and good PT team. Highly recommend Chevvy, great motivational trainer I’m seeing great results from.

Fantastic experience: Great gym, lots of equipment, fun vibes and friendly staff. I have been having PT sessions with Chevy who I couldn’t recommend enough. He has taken all of my goals into account and has a long term outlook. Since working with him I have lost 2-3 dress sizes and 2 stone, have way less gym anxiety and have gained a whole lot of fitness and confidence, all while keeping my life going and not cutting anything out. He’s an absolute gem.

Fantastic experience: Good space gym in the city. Good range of equipment for all levels. Not too busy although air con not always working. Some of the PTs look out for gym users making sure gym floor remains tidy and safe technique used - big up Chevaun.

Fantastic experience: Gymbox at Bank is a great gym. It has all the equipment you need and plenty of good classes. The best part though is my VPT Chevaun Thomas. I have been training twice a week for a year now and can’t rate him highly enough. Each session is different and I am amazed at my progress. I am so glad I decided to join Gymbox!

Fantastic experience: Great gym whether you are looking for classes or simply weight lifting! I would highly recommend Chevaun to anyone looking for a PT. He has amazing knowledge of all aspects of training including weight lifting, nutrition and mobility (injuries).

Fantastic experience: My favourite gym in London! Great facilities and friendly staff + if you’re looking for a PT I would highly recommend Chevaun! He’s really helpful in exploring a good range of exercises, offers tons of support, very patient and genuinely cares.

Fantastic experience: Great facilities and machinery. I was connected with Chevaun for a PT taster and he's transformed my relationship with exercise. He's got a great way of encouraging you and I feel like I'm truly stronger in the time we've been working together

Fantastic experience: Been training at the bank branch for over 4 months now. Love the energy, choice of equipment, and friendly staff. Shout out Chevy too, great PT and always finding new ways of killing me during our training sessions!

Fantastic experience: Been going to gymbox for years and it has everything you want from a gym. There are always trainers around to help and provide guidance, particularly Chevy, who is great, knowledgeable and really professional. Training with him has really pushed me and given me a new confidence in the gym. I would highly recommend the personal training with him!

Fantastic experience: Been at gymbox more than a year and I went there as of my pt Chev! Chev is more than a pt, I managed to get my target body and learn a lot about working out and nutrition while he followed me with patience and positive attitude!

Fantastic experience: Great gym! The best Personal Trainer is by far Chevaun! He helped me immensely after coming back from an injury. His training is structured, fun and yields amazing results. I have never been that strong and confident!

Fantastic experience: Amazing gym and atmosphere. Have everything you need from equipment to classes!

Fantastic experience: Been a member of gym box bank since March 2023 and coming along to Jasmine class, great class with great instructor with inspiring energy and friendly group of people!

Fantastic experience: Great range of equipment, friendly staff and super clean facilities. I train at Gymbox Bank regularly and really enjoy it. Reception and other staff are friendly and welcoming. As well as the studios for classes, there are huge banks of running, cycling, rowing and other aerobic machines. Plus the boxing ring, ropes, bars, etc. And of course areas for free weights and cable machines. My only criticism would be that the cable machine area is rather dark! A special shout out to the cleaning team who do an amazing job, they're always around and keep everything spotless. I weight train with James Ronan of Ronan Personal Training 3 times per week and would highly recommend him. I've been training with him for 9 years now and his programmes have helped me overcome hip/knee issues from years of sedentary work and now keep me fit for skiing and hiking. James is friendly, professional and knows how to help you find and keep your motivation. During lockdown we trained remotely from home and his online training is a good back up if you can't always make it to the gym. If you're looking for a PT in GymBox Bank, I would say that whatever your age or your goals, he can give you great guidance and support.

Fantastic experience: New to the gym and having a fantastic PT Chevy really helps. Seeing improvements already. Plenty of equipment and great place to train. @chevaesthetics.coaching #gymbox

Fantastic experience: GYMBOX bank is a great place to work out. All the trainers are so cool! Especially Chiara is always so kind and joyful.

Fantastic experience: Chaira and Gabby were great help! Amazing gym

Fantastic experience: Been using Gymbox since April. I train with my fab personal trainer @Laura Martin. It is a great place to train and really convenient if you are around the city. The receptionists (Tiger and Natalia) are great and always have my vanilla milkshake ready after my sessions. My favourite place is the 1st level where you will find the "nightclub". Only nightclub I have been to without a drink in my hand but obviously good for my fitness.

Fantastic experience: Got my fitness levels back, love Metcon with Jazzo and Reppin with Hayley! Thanks to my colleagues for dragging me out of my post-covid cave.

Fantastic experience: The team at this gym are down to earth, friendly legends. I look forward to my work outs more than ever .

Fantastic experience: I've been a member of Gymbox for a few years and it has everything I would want or need from a gym. I love the vibe. I've trained at so many other places from Third Space to local leisure centres, and I've found that the Gymbox atmosphere is the one that vibes with me most. They have all the equipment you could need and I've found that things get repaired fairly quickly if they break. The changing rooms, showers and saunas are regularly cleaned but a fantastic cleaning team (who definitely deserve a shout out!) and the gym space itself is never dirty. The classes are the biggest selling point for me. It's the only gym I've known that has both a training space and lets me train circus, pole, and dance, as well as allow me try new things. There's something for everyone and you'll find that you'll make friends really quickly in the classes. You become a community and make so many connections. Each time I've trained at Bank I've found it to be quiet. There's never been a time where I haven't been able to get onto a piece of equipment or use the things I want to use. I however, have not trained during peak times. The best part of it all? The personal trainers! All of them are fantastic and will take the time to get to know you. They have so much knowledge and will not hesitate to help you when they can. They are what make the space incredible, and they seem to know how to have fun while working! I've had the pleasure of training with Laura Martin since February 2023 and there are not enough adjectives to describe how fantastic she is! Her energy is unmatched and she can even make single leg squats enjoyable (whoever invented them needs to get in the bin!). She knows her stuff and is unbelievably talented, and she can point you in the right direction with the things she doesn't know. That's if she hasn't gone away to become a master in it! It has been an absolute joy and honour to train with her and I'm so grateful to have had the pleasure to meet her! If you need a trainer who will light up even your darkest days, then she is your girl! Overall this is a pretty great gym. If I was to give any negative comment it would be that it is in a basement and lacking a little vitamin D.

Negative experience: It's okay, does the job. The Elephant and Castle branch has much better vibes, especially as the free weights section isn't hidden in a slightly unfriendly dungeon. The sales techniques are unnecessarily pushy too. Unsure if I'd recommend!

Positive experience: Bought a day pass as I was in town and needed a place to work out after work. Went to GymBox as I wanted a place to be able to follow programming I pay for to train myself by myself. Day pass was £20. Was welcomed by a VPT (very personal trainer - creepy description and title GymBox!) Who assumed I was going to yoga. In hindsight he was trying to sell me on PT sessions but he didn't make it too obvious. This gym is trying to do too much with the space they have. You can't really do a metcon because there simply is no space to build a station. Also the hallway to the changing rooms is packed with salesy VPTs who try to get new clients. The gym has a DJ but tbh it's just a bit loud and in places way too dark too. Don't think I will be back.

Negative experience: Another victim with a bad experience. These people are awful - classes fully booked and no way to check before signing up. I feel really conned by them. Recommend best to avoid, no resolution provided and they are condescending via email.

Fantastic experience: Great experience - I go 4x per week before work. Reasonably busy but can always get on machines I want. Staff are really friendly & I had a PT who was really helpful too!

Negative experience: Shady business practices, overpriced and under-equipped. Worst Gym in the country and it's not even close. The sales gurus at Gymbox are extremely unprofessional and use aggressive sales tactics to pressure customers to sign for a membership. They are more interested in conversion rates upon touring than they are with retention rates. I have been at Gymbox before a few years back and thought I would try again and remembered exactly why I left. Complex pricing structures, hidden fees and dishonest business practices are at the core of this gym. They will take advantage of those just starting out at the gym and pressure them into signing for a membership. They are ridiculously overpriced for what they offer which is just basic gym equipment, substandard training spaces/studios and shower areas. Do not be fooled by their statement as "London's best equipped gym", the equipment is like anything you'd find at a budget gym for weight training purposes. Limited grip handles, non-competition standard dumbbells/benches and creaky cable machines. They will charge premium prices for slightly better equipment and for less space than at budget gyms. If you want to charge premium pricepoints then provide premium equipment and services. Atleast they have ELEIKO plates if you can get your hands on them during peak hours. THE "VPTs" are also terrible with many of them making clients do BS instagram exercises that look fancy but actually just increase injury risk and reduce your ability to train to failure. They like to gatekeep knowledge to make sure clients are reliant on them in the future and will not instruct you on how to create a proper training/diet plan that works for your body type. Don't waste your money on them either, they don't know anything and if they do they won't tell you. I have been training for years and can confidently say my worst experience at any gym I've been to is Gymbox.

Fantastic experience: Very friendly staff - clean gym and changing rooms - good music - one of the quieter gymboxes on the weekend which means you can get on with your workout with other focused people!

Positive experience: Simple inconsistencies are what turn a state of the art facility into a Good or just average one. Why does GYMBOX expect its new members to psychic? What do they have against signs in their gyms, especially when it’s a large multi- floor facility. Great facility, got lost trying to find my way around so it goes from brilliant to just good for me.

Fantastic experience: Must try the Muay Thai class with Federico ! Great coach and hard training classes but good for every level

Fantastic experience: This Gym is very cool. They are in the Heart of the City in a old bank and you can see a very big big safe door (kind a cool feature). Nice people around and a lot of space for boxing and specific machine for train legs and upper body. I never been at night when the DJ do his magic. The stuff is super friendly and advise everyone to try

Fantastic experience: I love it here! I'm not a morning person at all but every morning I come here I am greeted at reception by a girl called Tyger and she is so friendly and definitely puts a smile on your face :) I went to the Yoga class and the instructor Kate was amazing. You will definitely see me here everyday!!!

Fantastic experience: Perry Maxwell helped me and he was really attentive and listened to what I need. He was very nice and patient. I wouldn’t have signed the bank club if it’s not because of him.

Fantastic experience: Great club! The receptionists were really amazing and helped me with absolutely everything I needed! Gabby was Great! She sold me a lovely protein bar which made my day! I will definitely be coming back to Gymbox bank! :)

Fantastic experience: Took a tour from Izzy - she was great at showing me around the gym and highlighting the classes that would suit my goals. All staff on front of house super friendly on arrival and departure. Really impressed with facilities and quality of service would definitely recommend.

Negative experience: I attended the gym for a tour after enquiring about pricing. What I walked into was a Wolf of Wall Street-style sales pitch. Before even being allowed in, I had to fill a form in with my contact details (which they already had) and nonsense questions like my preferred dancing style. Apparently, this was necessary to start the tour for "fire safety reasons"? Let's assume I am now on a never ending mailing list doom-loop. The walk through the facilities and classes was helpful, but the aggressive and pushy 'Always Be Closing' tactics used by the salesperson were a total turn off. Working in the City amongst its characters is difficult enough without paying for the 'privilege' of being around someone who barely took no for an answer by the end of the tour. This kind of gym and approach to customers might work for some people, but wont for others. So, to save yourself the bother, here's the pricing list - make your own mind up :)

Fantastic experience: Friendly staff and great classes - the instructors are constantly attentive and helping with form. Music playlists are always on point too!

Negative experience: It is not a gym to go. Honestly, they don’t deserve to be in business because of their policies. I have been victim of mis selling their services. They made me sign a contract without providing critical information that you need to provide one month notice even when you join for a day. Can you believe it?? I complained against senseless policy because I was unable to go any classes (always booked) and dark theme gym. I end up paying one and half month notice for joining them for 2 weeks. I don’t have enough resources to challenge them legally otherwise I won’t have settled for it. They literally mentally harassed me for one month notice. I request everyone to boycott such gym and gym owners. @richard Hilton: You will never find loyal customers.

Positive experience: Good gym however the layout was not for me (it's located in an old bank building so interesting to see the vault space!) and it was quite small.

Negative experience: A very disappointing experience: they required an ID at time of arrival which I happened to have on me by accident (who brings id to the gym?!), expected me to have a padlock (?!) for the locker but didn’t tell me I’d need it until I got to my locker and came back to reception to ask. Also none of this was mentioned in the class/gym description. Class requires your name to be on the screen - I was not on it, was sent by coach to register, came back up to reception, they told me I won’t be registered but gave me a card for the coach to enroll me.. all this took a lot of walking up and down floors, missing the start of the class, and nobody thought any of this was an issue. Class was ok, coach was mostly nice but useless as a coach - not really teaching anyone anything. Facilities seemed fine. I also have no respect for gyms (or any other services) which don’t tell you their prices or full T&Cs on their websites. Won’t come back, canceled next class.

Fantastic experience: Absolute best gym! Great facilities, super nice staff, fun classes, love it!

Positive experience: Small. The moment I walked in I was approached about 5 times by different staff asking if I wanted personal training sessions, I respect the hustle but it was annoying. The equipment is well maintained and they have done well with use of space. 3 weightlifting platforms so if you want to use you need to go off peak. A nice gym for quieter times. Super crowded after work and peak days / hours.

Fantastic experience: Great staff, Great gym. Shame they shortened their weekend hours though

Fantastic experience: Highly recommend for the travelling gym-goer. Lovely facility, super friendly and easy to just drop in and do your own program like we did. They also give you a towel on entry & have really nice hair dryers and straighteners!

Positive experience: Great inner city gym, a lot bigger than it looks from the outside . Friendly welcoming staff and great for city workers, they have 30 min classes at lunch so can do door to door in 1 hour. Studio 1 is a really nice space for a self directed workout if it’s empty, or for a class. In terms of weights and machines, they’re missing a resistance leg press which is a bit of a bummer but the kit looks fine if a wee bit dark in the space. I haven’t ventured into the machine area, so can’t review more. There are areas you can take free weights for a bit more space so this works well for me. They have a good range of cardio machines and importantly they have the great “stride” machines which are so much nicer than the pointless swinging leg ones, IMO. Bathrooms are really clean which is great. And the women’s has a sauna in it (probably mens does too). It would be great if the bathrooms had seperate body wash & shampoo rather than all in one - hard to have one product that is good at both these things and would be pretty cheap to install and massively improve the user experience! There is fantastic music in this gym and it’s the first place that’s been loud enough that I don’t need my own music, but not so loud that it’s painful to the ear. The classes themselves also have the music to a perfect volume, often gyms get this wrong and it’s super painful (eg third space classes are horrendously loud). Whoever is monitoring volume is doing a great job! Maybe it’s just because the sound system is top quality as well. PTs will approach you as you’re working out to sell to you, so be prepared for this.

Negative experience: Gym in general is ok. But times to times its very busy and you can’t easily find equipment. Customer care/service is very poor. The target is to collect the fee without taking into account any circumstances. Had my membership frozen for a month (paid £15) to freeze it then I wanted to unfreeze and payment on website was not going through. I did not joined the gym that specific month but I was still made to per for it plus the £15 fee. Considering the monthly fee that I am paying that seem to me very unprofessional. I will definitely not renew my membership. Need to be part of a friendly gym with customer care