The River Club

Positive experience: The River Club is situated in beautiful grounds which makes it an inspiring place to spend time. The staff are friendly but not particularly customer-focused. The facilities are generally good and well maintained. But it is surprising that the lights and some televisions have not been repaired after a leak in the roof in the conservatory months ago. The opening times at the weekend seem very restrictive. Additionally, access to the pool is reduced, particularly at the weekends, through aqua classes. In the afternoons, members are allowed to bring their children for family swim time. Although many of the children are well behaved, others dive bomb into the pool which is against the rules. They are all noisy which detracts from the experience. The staff do nothing to keep children in check and the parents are completely oblivious to the annoyance it causes other members. Overall it’s not perfect, but then it is cheaper than the big chain gyms.

Positive experience: Love this place. I use the exercise studio, the gym and the pool. Not completely first class, but really excellent value for money.

Negative experience: After the end of the contract, they unfairly withdrew money from my account for three months and never returned it. It was a very bad experience.

Positive experience: Good gym, everyone is very nice, including the PT's. Been training with Karl now some weeks and would highly recommend to others. The gym i heard should be going through the remodeling stage, so look forward to that.

Negative experience: I joined the club, paid all money as required, I then need do cancel the contract that was agreed by both parties, they agreed to refund my money, this took weeks & weeks to receive after several phone call over several weeks, however it was finally refunded, then much to my Suprise, they had the audacity to again without asking, withdraw another £60 from my account (in breach of the direct debit regulations), it’s now several "MONTHS" later I am still battling to again receive the money back, I have contacted them several times and spoken to a guy (Ben) he claims to of advised the head office to refund my money, again still at war with them, I now unfortunately need to take this further with legal advice. SHAME ON THE RIVER CLUB..

Fantastic experience: Sandra is a lovely receptionist, she showed us all the facilities and me and my friend are very keen to join!

Positive experience: Not as posh as I thought it would be, an old large house converted into a gym with pool. The grounds look lovely and well maintained, the inside of the place looks nice if not slightly worn. Staff are very nice and the coffee machine does good coffee.

Fantastic experience: Great gym, good pool and staff are always friendly and helpful. I just need to go more often haha

Negative experience: While I agree with the other reviews on how good the gym and the equipment is maintained. My main disappointment was with the availability of the various classes they offer and the booking system. It is astonishing that in this day and age, one of expected to call and book classes. Every time I called, for any class, they seemed to be totally booked and I was on the wait list at number 30 or 40! My main regret is not having cancelled the membership sooner. While the instructors that provide these classes may be really good, it doesn’t help people who have to work and then figure out a time every week when to call and block classes. I won’t recommend this to anyone who wants to join specifically for group classes, until they get the system online.

Fantastic experience: Such a lovely space! I was so surprised. Huge shoutout to Karen who showed me and my partner around. This is definitely a luxurious space for fitness - so many different rooms to work out in, and I can imagine how beautiful it would be during the Summer. There are weight rooms, cardio rooms, good class spaces, a swimming pool - which all look maintained, respected and well looked after. I look forward to going back again :)

Fantastic experience: I love the river club and the awesome staff. The facilities are constantly being upgraded and there is a real sense of community there

Fantastic experience: Water Aerobics in the open air pool is amazing - retractable roof -

Fantastic experience: This is my place for quality ‘me time’, classes are amazing and instructors are brilliant. The sauna and steam facilities are wonderful. My paradise♥️

Positive experience: Kids swim was good. Weird lay out of Gym equipment, but nice surroundings

Positive experience: Love the gym and the staff. Fantastic place to go sweat it out! All facilities are kept in good order. Superb variety of classes. Instructors are absolutely the best I have ever had. My only concern is the use of anti-bacterial wipes. I am unsure if these are biodegradable, could not see the label. I hope the management has invested in cleaning products that don't generate more non biodegradable waste. Everything else is top class for sure. Yet to try out the swimming pool and sauna.

Fantastic experience: Great facilities, lovely people, good atmosphere for training and for leisure.

Positive experience: A more relaxed environment than a typical gym however machine often feel broken for extended periods. The classes were really good, in particular the Spin Class with Cheryl and the pool is a great feature. Disappointed that they charged me for a full month when I cancelled, even though I'm moving away so literally cannot use the facilities during that time. When you join independent gyms, you hope to get a more personal service - that doesn't seem to be the case here.

Positive experience: Amazing gym, lovely classes

Fantastic experience: Great facilities, including light and airy gym areas and a lovely pool, plus very friendly staff. Excellent.

Positive experience: Nice grounds, open space, great outdoor facilities for when the weather is looking up. The only issue is, they close much sooner than listed on Google search.

Fantastic experience: Great facility to both train and relax in. Plenty of classes if that is what you are looking for but also has a well equipped gym over various floors/rooms. Swimming pool sauna and steam room all add up to a well rounded experience!

Fantastic experience: Very nice and relaxing club!! The nature is there, when you enter you feel miles away from London and the stress of work!!! If I’ve been looking for a perfect match for me for a long time and I couldn’t believe I found it!! The classes are really welcoming for all ages and ability! The equipment are distributed in different areas with a view on an amazing nature… the swimming pool is my favourite warm (really) and quiet with no children screaming around (I have three at home, so when I go to the pool I want to relax!!! (There is children time, I just avoid going at these time)! In the summer the roof and doors opens and you are in paradise!! There was only once a problem with a cold shower, so I think was temporary as showers are normally warm and clean. The changing rooms are very nice and clean too. I think it’s is a good price for what you have!! I would add a cafe again as it’s a bit limited… and I hope they will add more outdoor classes when the sunshine comes (maybe lunchtime-late afternoon) I almost forgot… everybody are welcoming and ready to have a nice chat! You will not feel a stranger…

Fantastic experience: Very warm welcome from all staff. Beautiful surroundings and great facilities.

Fantastic experience: I did Aqua aerobics today at River Club, it was lovely. Thanks to Karen for her excellent customer service. Much appreciated. Rosemary

Fantastic experience: I love this gym! My little sanctuary where I can workout, relax, work outside when it's warm or swim with my daughter without the hassle of too many people. I moved away from Worcester park(just to banstead though) but drive over a few times a week still. My daughter loves coming to mummy's gym as well

Fantastic experience: Fab pool, enjoyed the sauna and steam room. Would be helpful to have a spinner for swimming costumes.

Negative experience: Not impressed. It's a cosy membership only gym cum leisure place. But the buildings are aged, not modern and hence feels clumsy, not spacious at all. Moreover there's no family changing areas. The outdoor space and gardens are well maintained, however you can't bring in guests or friends to play outdoor sports, unless all are members, which i feel is unfair and too greedy for the club.

Positive experience: Enjoy Aqua aerobics

Fantastic experience: I enjoy being a member of the River club. I mainly do classes for which there are many options. The timetable is reviewed regularly and adjusted as required. Within the classes I do, the interest level is maintained and the instructors are motivating. The atmosphere at the club is great. Staff are friendly and there is the occasional fun event put on. I would definitely recommend the RC!

Fantastic experience: The Riverclub isn’t just a gym it’s a community who look after each other. The holistic approach is exactly what a fitness service should be. The fantastic instructors, range of classes, staff, facilities and individual support are all amazing! Thank you Riverclub.

Fantastic experience: Lovely place to go and exercise, a cosy and quiet atmosphere but also really fun and workout on exercise classes, lovely surroundings and amazing staff. Will definitely recommend it to everybody who wants to join in a peaceful gym environment .

Fantastic experience: Love the classes the swim. 45 minute classes... who knew. 30 minutes too short 60 minutes too long. 45 minutes perfect

Fantastic experience: Great club, facilities and classes.

Negative experience: Poor facilities, water not clean in pool, misty, the place looks like it needs a good deep clean and then regularly cleaned, showers next to the pool area weak, bad water pressure my shorts stayed dry, mould up the walls in the pool area opposite the steam room and near pool windows// Machines are old, some very squeaky, layout not terrific being you have to go to different out buildings in the ground, not so good in the winter!!! Tennis courts also looked dirty, looked unused, the outside of riverside with the grand house is a great look and I think could work with a better mind set, car park good too, however thes shouldn’t be the good reasons to train here , it should be about the facilities and the environment , it’s a tired gym, needs a lot work to improve it to the standard for what there charging, maintenance needs to be improved, but revamp first to achieve the quality it lacks, also to keep it right improve on there cleaning teams //:: use to be a great gym 15 years ago, treated better too back then by staff, plus towel hand outs, it was an exclusive gym back then for sure, but it was nee of course// needs revamping and a good maintenance team and a great on site cleaning team

Negative experience: I use to be a member hear at The River club up to 2008 , which had been open since 2004 , I was a member 2006 to 08 I thought I'd check it out as it was great then, I paid didn't try first as I thought there be no need as you expect things to be even better !!.... sadly I was so wrong, lockers I had to battle with to get the key back out, they look like the same ones from back in 2008, the fitness machines are a bit squeaky so I had to get off get on a different one, possibly would been better if the music was up a bit louder I wanted the chill out pool experience the aunt and steam are very nice however cramped as 4 people fit into the sauna the showers to cool down between the sauna and steam were ridiculous, they were just trickling out, my hosts were even dry, so if r looking for relaxing spa this place isn't it!!! Paint peeling ff of the walls in e l , I knew that d made a mistake, pool area is old and drab, tired, needs revamping, Tennis courts enticed look like there unused paint fading, Positive comments, the staff are very polite and the building services very pretty from he outside with some money spent in the right places this gym could be as good as it was in its hayday

Negative experience: My family and I came here as a one off as a guest for a swimming session with our son. It was a pretty disappointing experience, mainly because of the facilities which seem quite old and dated and lacking TLC. The place is a very small boutique type and the pool can get quite crowded on weekends and school holidays. The main disappointment was the swimming pool and how dirty it was. I don't think I'll be signing up or even going back.

Fantastic experience: Honestly one of the best spots I’ve been to - I’ve lived in central my whole life so out of london is pretty new to me and was a regular at virgin active luxury club in Mayfair, this place is proper very relaxed and chilled great environment to work out in, Pt Dan Francis is exceptional top character gave me more then enough of his time to show me around the facility and give exceptional advice on a program I should be looking at hitting for specific results !! Sign up and meet the team at the river club

Fantastic experience: Great gym with friendly staff who always make you feel welcome. Set in beautiful grounds and the various rooms set up for different types of exercising is fantastic as you never feel you are exercising in a crowded gym. It could do with some spring cleaning.

Positive experience: It has a good atmosphere and is a good club. The only negative point i would say is that the pool needs cleaning.

Fantastic experience: Love it

Positive experience: Great facility

Fantastic experience: Lovely massage at Beauty be Mine in The River Club - best massage I've had for ages - Many thanks

Positive experience: Pretty Good

Fantastic experience: Hi I have been a member of the River Club for three months and I would like to let you know how much I am enjoying my time there, all the staff are absolutely amazing nothing is to much trouble, I have made so many friends there, most days there's a few of us that have coffee ☕️. The instructor's are all ways friendly and willing to help you with any questions you might need to ask them. I would also like to give a great big thank you to Karen Ferguson for her patience and time when she was showing us around the River Club, myself and my Husband were so impressed that we signed up straight away. I would definitely recommend anyone to join this lovely club thank you regards Jane Tidmas

Fantastic experience:

Fantastic experience: I've been a member for a couple of years and it's always been a really relaxing place, and since getting new owners last year it's getting even better. Secluded location with lots of parking, and friendly staff. I should go more especially to use the equipment but tend to swim there twice a week... the pool is a but warm for me but most members like that, and now they've been doing a trial for the steam room and sauna to come on line again, being closed during the worst of Covid.

Fantastic experience: Very nice health club with beautiful manicured grounds, mini golf and tennis. The car park always has a spaces and unlike busy clubs like David Lloyd with narrow parking spots, there's little chance of someone driving into your car and driving off. That's what happened to me in the David Lloyd Raynes Park branch a couple of years ago, and the staff didn't even bother to check the CCTV footage to try and find the culprit. Back to River Club, There are weights, cardio machines, exercise bikes and various exercise equipment in different rooms so rather than having one massive gym area you have little havens where you get to do your exercise without a big crowd all around you. I really like that and the result is the whole experience of exercising is pleasant and chilled out. The pool is decent too. It's not huge but the water is relatively warm and it's 1.35cm deep. There is a tiny little Starbucks in the grounds and you can also get drinks and sandwiches at the reception. I need to thank Karen. She was very professional and friendly and she gave us a nice 12 month deal with the first 3 months half price. The only thing I like improved is fast WIFI which is lacking now. I'm told it's in the pipeline. All in all, a decent club with a private cosy feel, polite staff and a membership that is less than half the price of David Lloyd. What's there not to like?!

Negative experience: Hello , Can I come in for a swimming with 2 kids ? yes . You can! Replied receptionist. Stuff at the reception don't know what they are doing there . They let me in with 2 kids in the swimming pool followed me with a key to the door at the swimming changing , after 5 minutes they kicked me from the pool that kids session is finished, the lady from the reception came to my oldest daughter from behind and knocked her shoulder and said you are not allowed to be here , she was just standing not swimming, it just shock. Rude ! Unprofessional!

Fantastic experience: Great club

Fantastic experience: Lovely as usual

Fantastic experience: I have been here for 7 months now, transferred from another club which I attented for over 20years, I would not go back. This club is small & friendly, I have made a great Social there meeting new friends. Staff are very friendly, I don't accept any negativity towards any of the Staff, I can only assume it's down to misunderstandings/mis-communication, which can occur in any situation. I trained in Customer Service for 9years with a well known Retailer, there's a reason for everything. Building is amongst a beautiful setting, considering where we are. Good, clean facilities, new friendly owners who have shown to be passionate towards the club, proved by recently opening a new coffee shop and seating area offering alternative drinks such a smoothies and snacks. Impressed with amount and quality of classes, suits everyone's needs, Trainers, Reception infact all the Staff are Professional in what they do, but we can have a laugh with them, which is what we all need. Overall well worth cost of membership which is very fair considering the experience to be had at The Riverclub.

Fantastic experience: When it opens, it will be the very best for good exercise. Lots of fun!

Fantastic experience: It is a good hangout to go swimming at, chill out outside the pool during Summer, work out at and go to sauna and steam room. There are quite a lot of choices of what to do here and the staff are nice to their customers. After Covid I am really committed to go regularly as soon as it reopens.

Positive experience: Great gym ! Always enjoy a visit here. Friendly and helpful staff. Nice lot of people use this gym and classes are very good. All are made welcome.

Fantastic experience: Aerolatino Alzheimer’s Week at The River Club With Tory Lynch and others.

Positive experience: Could be better but to be honest was a little disappointed

Negative experience: Reception staff live on another planet! Rude, unhelpful , lack of knowledge on their own products and quite unwelcoming to new comers! This place needs a warm smile upon entering the place, and a gracious manner. Awful exampe on how a business should work, in fact it is an embarrassment.

Fantastic experience: The best club all round !

Fantastic experience: Joined the club now for few months and I am very happy with the premises. Here you can play tennis , golf ️‍♀️ workout ️‍♀️, go swimming ‍♀️ smdi spinning stay in the sauna ‍♀️ or just enjoy a cup of ☕️ They have plenty of free parking and the staff members are friendly Ok you wouldn’t find any Schwarzenegger here but I would recommend anyone this lovely club if you live nearby.

Positive experience: Ok, but nothing special, the website paints a different story

Fantastic experience: Recently joined the club and managed to convince my friend to join too. Had a wonderful introductory time with Karen who is just fabulous and lovely ... club looks fabulous and well maintained, plenty of things to do. Perhaps in near future club can be turned into Spa Like feel I am sure Worcester Park will enjoy a bit of Champneys feel with gowns and beautiful surrounds! Keep up the great job

Fantastic experience: Been a member here for a while now. Great place.

Fantastic experience: Been going here for 3 months and can't fault it, haven't got bored with the programmes ive had ( easy not to complete when on your own) but have always done it, i like going here

Fantastic experience: The best gym, couldn't recommend it highly enough! I have been a member for 8+ years and it just gets better and better. Newly updated equipment including a brand new weights room and top of the range spin bikes. They have a wide variety of classes, at suitable after work times too, so you really get your money's worth! To top it off, the staff as well as the members, are so friendly. I've made some great gym buddies and thoroughly enjoy the social events the club put on such as summer parties, Christmas parties, BBQ's and more recently, quiz nights! I will base my next house move local to this club as I love it so much!!

Fantastic experience: Lovely Gym in a beautiful Country side Area Very friendly people ,swing pool,car park,Cafeteria,Dance Studio,Good Classes,and instructors

Fantastic experience: My gym gets better and better. My haven.Staff and management are warm, attentive and highly professional. Highly rated by me and my family. Karen, Sandra and all the team are just fab.

Fantastic experience: Excellent gym

Fantastic experience: You deserve it ! Joined with my son a month ago, had an intro meeting with Karen from the membership team, who took a great deal of time to show us around the whole complex and explain all the facilities and classes available. She also arranged a nice introductory offer which was a pleasant surprise  The whole complex has a very country club feel to it , openness not cramped and a sense of freshness , with a family atmosphere ,it gave me the feeling that I’m on holiday , lovely gardens at the front to relax with a coffee after a workout , and sun beds next to the pool .. The staff a very friendly and helpful , but most importantly they are knowledgeable , especially the gym instructors who I met ( Summer & Kieran & Dan) who took time to understand my specific needs and developed a bespoke program for me, After experiencing quite a few gyms near work and locally , The River Club is the perfect one for us, do give it a try!

Positive experience: Most enjoyable

Positive experience: Good gym for the money

Positive experience: Nice Quietish Gym but they recently been adding and removing facility's so currently doesn't have suitable relaxing area

Positive experience: Great facilities in beautiful surroundings and a lovely pool with retractable roof. Staff are always friendly.

Fantastic experience: A friendly , relaxing environment with loads of exercise choices. Something to suit everyone.

Fantastic experience: Lovely independent gym, with swimming pool (has a retractable sunroof too!!), traditional style gym and two studios, tennis courts. Lovely and friendly staff. Great variety of classes on the timetable, something for everyone!

Fantastic experience: Friendly staff, great teachers with a wide variety of classes throughout the day and evening. An updated gym and a lovely pool. What more can you ask for!!

Fantastic experience: Love our club-beautiful venue, excellent instructors and great class variety, always social events !So happy to be part of it!

Fantastic experience: Great local gym with enthusiastic instructors and personal trainers. Varied class timetable with wide range of classes. New machines and lots of different equipment for individual work outs. Plus new state of the art spin bikes!

Fantastic experience: LOVE THIS GYM! Great instrustors, good variety of classes available. The new IC6 spin bikes are amazing. Friendly atmosphere, great location. Worth every penny.

Fantastic experience: Excellent gym with great swimming pool. If you like spinning then check out the most up-to-date bikes in the studio!!!. Enthusiastic instructors take the studio classes for all abilities so I highly recommend the gym. Very friendly staff and just a great social place to be a member of.

Negative experience: Over priced and old equipment. Needs to be refurbished or lower it's membership price. Nice swimming pool but can be dirty at times.

Fantastic experience: The club is great. A calm oasis, well hidden from the big brands so less corporate. Great pool, gym and studios. I’ve always found the staff and members friendly. A gem

Positive experience: Just so you all know becoming a member will be easy but once you are a member and need to get through to admin department they finish at 1ish each day have 5-6 breaks a day and when they are not on break or on there way home they take 15 trys to answer...other then that the gym is alright.

Fantastic experience: River club Xmas party 2018.

Positive experience: Decent. Friendly environment.

Fantastic experience: Very good place for work out

Positive experience: Lovely setting for a health club

Fantastic experience: Lots of facilities for a good price

Fantastic experience: I don't know how old some of the other reviews are. But I really can't fault the club. The equipment is like that you'd find in the gym of a 5 star hotel - namely superb. It's one of the best gyms I've worked out in and I've worked out in plenty of gyms - believe me. The staff are all very nice. No miserable so-in-so's.

Negative experience: Went for tour November 2018, really wanted to join just for swimming as have fibromyalgia / arthritis and would not use gym or classes.. buy tour guide insisted on showing me gym and work out class.. then said needed to take full membership.. no concession for disability or not using full facilities. Also told it would be a contract so if I had a fibro flare ( can be bed bound for weeks on end) would still need to pay fee. Overall I felt it was about the money not so much about me.. which is really sad... ** Went back Feb 2019 & Joined - Explained Fibro again - No discounts / concessions offered BUT I really want to try swimming.. Currently paying just over £50 per month - have been member for 5 months but haven't been well enough to attend. Will update when I do. *** Decided to leave after 6 months of Flare which meant I couldn't attend - No offer of refund / discount / NOTHING :( Very sad/

Fantastic experience: Your one-stop Health & Fitness center. The club is tucked away from the noisy roads and it offers every class one needs. The new Tennis Club is headed by 2 french former professional tennis players and the courts are busy with various classes.

Fantastic experience: Aerolatino Dance Classes Tuesday 5:45 pm And Wednesday 10:30 am See you Soon

Fantastic experience: Nice gym

Positive experience: Pricy for a run down gym

Positive experience: Loved the chlorine free pool, with retractable roof. Massage upstairs, glass of wine in the grounds after.

Fantastic experience: Very happy with the place, big fan of Pilate's and yoga group classes.

Fantastic experience: Choice place to spend some time, especially when the pool is open air and you’re swimming in the sunshine.

Fantastic experience: Nice Old Place

Fantastic experience: Great class schedule, awesome instructors and lovely staff. The women's changing facility could use a complete overhaul though?

Positive experience: Ok

Positive experience: I've given a 3, because one or two of the staff are very sweet, honest and helpful, that's the good news. Now for the bad, I hope this is taken in the right context and then perhaps some changes can be implemented or at least some improvements made. - The lay out is disjointed, this isn't so much of an issue but is inconvenient. The reason being you have to go to the main reception to have your card swiped in. Perhaps another swipe in station or some sort of self check in would work? - A few tweaks to refresh equipment is necessary decor needs addressing, people don't want to see rising damp and mould. - maintenance contractors need to have their work signed off. Look closely you will see drilling debris/dust and the odd loose nail or screw near skirting boards. - The most important issue I would like to raise is the staff Attitude, passion and manners. I have decided to join another local gym at a fraction of the cost, where you recieve a much warmer welcome. I don't wish to go into details but the staff need to improve their customer service, the members ultimately pay their wages. The club as a great location and massive potential but Mark my words the current attitude of some staff members could bring this place crashing to the floor. A comparative of the behaviour I experienced is that of adolescent children in the playground. I sincerely wish the business every success and understand it's not all the staff and/or owners. I hope this review is received in the spirit it's intended.