The Gym Group Guildford
Information about The Gym Group Guildford
Opening hours
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Our comment from FitFit UK about The Gym Group Guildford:
The Gym Group Guildford offers a spacious and well-equipped environment for fitness enthusiasts. With a large selection of machines and free parking, it caters to a diverse clientele, making it a popular choice among locals. Members appreciate the various personal training sessions and classes available, particularly highlighting trainers like Javier Garcia and Danny Baker for their encouragement and expertise.
While the gym boasts a vibrant atmosphere and competitive pricing, some users have raised concerns regarding the cleanliness and maintenance of equipment. Feedback indicates that hygiene practices may need improvement, as some members feel the gym is not adequately sanitized and cleaning supplies are not always available. Accessibility issues with the app used for entry have also been highlighted as frustrating for some users.
- Positive aspects:
- Spacious layout with plenty of equipment
- Friendly and knowledgeable personal trainers
- Affordable membership options with 24/7 access
- Good location with ample parking
- Areas for improvement:
- Cleanliness and hygiene standards should be enhanced
- Staff presence during busy hours could provide better support
- Operational issues with the app and equipment maintenance need addressing
Overall, The Gym Group Guildford remains a commendable option for both beginners and seasoned gym-goers looking for a community-oriented space to achieve their fitness goals, provided that the management addresses the highlighted concerns.
Services, Machines and Guided Classes
The Gym Group Guildford: Opinions
Negative experience: I do like that the gym is large with plenty of equipment to accommodate a larger population. What I do not like is the low sanitation standard and the fact that staff are nowhere to be found. Everything, even the access point, is automated through an unreliable app instead of paying people to make a presence here and properly tend to the gym. If you need assistance with anything you have to fill out a contact request form to which you will receive no response. The gym is gross. There are no cleaning stations anywhere because the gym wants to cut down further on costs using the excuse that they are trying to be more environmentally mindful. They say you should bring your own cleaning equipment which is simply ridiculous. No one is going to bring their own cleaning supplies to clean a poorly maintained gym managed by ghosts. If they do clean the gym, they close the whole place down for two days and reopen it with seemingly no difference in cleanliness levels. Overall, this gym is extremely hands off and I would not recommend it.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: Low quality gym where cutting corners is their policy. No staff, dirty and nothing to clean machines. Expect dirt and sweat on everything and access is all granted through their app that doesn't work at all. It's clear that the company outsourced everything to cheap overseas engineers and offer no way to resolve technical issues. Worst gym I have ever been to. Steer clear if you have an alternative.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Fantastic experience: Great quantity of equipment. Nice environment. Free parking. For the price, unbeatable!
Negative experience: Broken toilet doors, dirty equipments and specially equipment on ground floor have loose wire. Early morning or late night toilets are often dirty or block. Apart from this quite big and spacious.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Guildford is made aware of your thoughts.
Fantastic experience: Good location, plenty of parking available, decent equipment, nice and clean
Negative experience: This is mine and my boyfriends regular gym, and usually we enjoy coming here, but at our most recent session overheard one of the gyms PTs talking about us to one of his clients, being fairly rude about each of us and using us as bad examples, which was extremely off-putting when we were working directly opposite them on the platforms, as he made no attempt to keep his opinion quiet.
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Guildford is made aware of your thoughts.
Negative experience: IF YOU MAKE NOISE WHILE DEADLIFTING, THIS GYM IS NOT FOR YOU Gym is well equipped with many squat racks and benches. However, it is always packed since it is the only gym in Guildford. 5pm is unbearable, and at 7am it looks 60% full. On top of that, shoes must be worn all the time, which is annoying when it comes to deadlifting (deadlift slippers are not allowed). Additionally, I was told that making noise while deadlifting is not allowed!!! Cannot wait when the pure gym opens in the area, no doubt I will be the first to sign out.
Hi there, thank you for your feedback.
Negative experience: Only 2 toilets in the gents, They stopped providing hand saitizer. always feels overcrowded. Not worth your money
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: It's been a nightmare getting in touch with The Gym Group in Guildford and I would not recommend this gym to anyone! 02/09/2024 I received a behavioral warning email from The Gym Group about conducting a personal session (which is not true). I responded to this email the next day and went to the gym in person that evening to train and speak to the manager hoping to clearing things up and was surprised when my PIN was blocked! Without any warning. - I tried to speak to a member of staff but saw no one around. I called them - no answer. I waited at the door for about 30min and no one came to speak to me, so I left. The next day (Wednesday) I called again at 4:43pm. The lady who answered the phone advised me to try going to the gym again and speak to the staff as they would be the only ones who could remove the block on my PIN. I was unable to go back there the same day due to work. On Thursday, September 5th, I decided that I would just ask them to cancel my membership because I was no longer happy and comfortable going there. I didn't find them to be professional and the lack of support completely turned me off. So I wrote a second email, as follows: "As I have not received any response on this matter, I would like to request cancellation of my membership for the following reasons: 1- I was accused of doing something I never did. 2- I was not given the chance to speak. 3- My PIN was blocked without my knowledge or notice. 4- I have not received any support or assistance on this matter. 5- I feel like my integrity has been violated. 6- I do not agree with The Gym Group's approach. Again, I received no response. Saturday 7th, I went to the gym AGAIN - my PIN was still blocked, I couldn't get in. I waited at the main door for another 30min, ringing the bell several times and got no answer. So once again I had to leave, feeling extremely embarrassed and frustrated. 10/09/2024 - I have just spent another 20 minutes of my life on the phone (0300 303 4800) where the only thing I asked for was to cancel my subscription and get a refund as I paid £319.00 Upfront on my credit card on 08/08/2024 - and believe it or not the answer I got was: - Unfortunately, we can't process this because we only deal with monthly subscriptions. (WHAT?). - I questioned: What should I do then? Who should I talk to? Who can help me? And the surprising answer was: - I don't know. (By the way, I have all the recordings). At the end of this useless conversation, he advised me to email The Gym Group again (for the 3rd time) and wait for their response. My question is: HOW LONG WILL THIS TAKE? It's been already a week! It's unbelievable how quick they are to sell you products, accuse you of something and send you thousands of marketing emails every day, but when you NEED their support, request a cancellation or ask for any kind of assistance, they just disappear, completely. In 10 years of training, I have never experienced anything like this.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: Excellent service with excellent equipment. Highly recommended
Fantastic experience: Huge, lots of equipment, helpful and friendly staff. Get ya pump on people.
Fantastic experience: Great place for the price. Staff are friendly, especially the assistant manager whose possibly one of the most affable people I've ever met and there is a decent selection of equipment. Had a quick look at the other reviews and it seems a large amount of people got the hump for either - not following the rules (have a word with yourselves and take some accountability, what would David Goggins say?!). Or that it's too busy. Not sure what they're supposed to do about that. Go at a different time. If you go somewhree during peak hours, what do you expect? The website tells you the quietest times. What more you want?
Negative experience: Hi there Please review your camera footage for the lower floor of the Guildford branch at between 9.45am to around 9.58am. You assistant manager was the most passive aggressive person. He approached me politely and as I tried to explain my situation he was so rude and kept saying I don't care when I explained things. I was going to leave because he told me that jeans are not allowed, that's fine. But he was very rude when I was reasoning that they are flex jeans and that all I was going to do was do bicep curl work, no leg work. He kept a smile on his face to keep up his passive aggresive act and acted like I was threatening him. I drive 15 miles to do a 20 minute exercise. I do not live in the UK and do not live nearby. Simple genuine courtesy was all that was needed. He spoke to me like I was some illegal immigrant. He is passive aggressive - keeps a smile on his face the whole time. This is an awful employee and I'm sure when there is another issue here his name will come up.
Fantastic experience: Good staff, good equipment. Pure gym is rubbish.
Negative experience: Whole gym is unorganised. Assistant Manager is very friendly, however the main manager is rude.
Hi there, thank you for your feedback.
Fantastic experience: I love classes with Claudia Pala. She is always involved in her work and there are always different exercises adapted to the level of advancement. The atmosphere in the classes is also amazing.
Negative experience: Unfortunately most of the time the toilets are dirty and the lockers are broken...... During peak hours 4-8 it's impossible to train as there is 200+ at gym... Otherwise it's okay...to get things worse one toilet door is broken for last 2 month
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Guildford is made aware of your thoughts.
Negative experience: This gym is very dirty. They have just decided to remove all equipment cleaning stations (sprays and paper wipes) in order to reduce waste, and asking people to use personal towels to wipe down equipment. The gym was never particularly clean but now the only way to improve that has been removed. Needless to say that 90% of people are not using their own towels in a public gym making all the equipment sweaty and sticky (especially handles). I’m sorry for being harsh but hygiene and cleanliness is not a thing you should be saving money on and going ‘green’. I will be going to a different gym at the end of my membership as I cannot stomach exercising in filth.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Guildford is made aware of your thoughts.
Positive experience: Gym looks ok but there are serious issues with trying to enter or exit the gym. Scanning the app took about 20 times before it opened. Leaving wasn't possible until I called the helpline.
Hi there, thank you for your feedback.
Fantastic experience: Javier Garcia Is one of the best PT’s I’ve had. So professional and works with you at your own pace. For a woman in her 40s, it is very important to have a PT that understands this and able to achieve results at the same time.
Fantastic experience: I have hired Javier Garcia as a PT, he is very experienced and energetic. Love his classes, one of the best PTs.
Fantastic experience: I have been training with Javier for over a year and my fitness level has been transformed. Javier makes training fun and rewarding. He is a knowledgeable and supportive trainer and is also funny and kind and a great listener! Thanks Javier!
Fantastic experience: I have always felt quite nervous stepping into the gym as I never knew how to use the equipment or what to do. One of my friends then introduced me to Danny Baker, he was amazing! I felt so at ease with him and he showed me how to use equipment properly without feeling silly. He pushes me to my limits and made me improve massively! I can now say I can walk into the gym confidently. Could not recommend him enough!
Fantastic experience: Absolutely love going to the Gym Group in Guildford, it's very affordable and there are so many machines and classes to choose from. I used Danny Baker as a PT after attending his Insanity class and really enjoying it- he was great at making the workouts varied, flexible to what I wanted to work on that day and pushed me more than I would have pushed myself!
Fantastic experience: Love The Gym. Big with loads of equipments so i can always get to use what i need. Staff are all great. I've worked with PT Javier Garcia for a while now and with his help and encouragement i have seen improvements in my strength. Would highly recommend him.
Fantastic experience: It's a well equipped gym with high ceiling. Doesn't smell like some other gyms. Very accessible to me. Could do with some control over some people who hog the machine whilst on the phone.
Fantastic experience: Incredible gym atmosphere! The level of equipment is absolutely unmatched in the surrounding areas near Guildford. Place is open 24/7. Clean and tidy all the time. Management team is super helpful and always looking out for their members. Does get a bit busy in the usual after work hours around 6-8pm but the gym has 3 floors so it can accommodate the flux of people. Would recommend!
Fantastic experience: I’ve been working with Danny Baker as a PT and attending his group classes, which are brilliant. If you are looking for a PT that will really listen to your needs, tailor a plan to your goals and support you throughout the journey, he’s your guy. He was really patient but also pushed me and I’ve easily lost my goal weight and feel so much better for it.
Fantastic experience: Javier is a great coach! Always his class is a top quality session! He is very dynamic and makes the classes highly enjoyable! I highly recommend it!
Fantastic experience: I was going to The Gym Guildford for just over a year everyone was so happy and friendly. I had a Danny as my PT who I would definitely recommend. Even tho I am no longer at this gym he made my start to my journey so much better. He made it always enjoyable and always looked forward to my gym session.
Fantastic experience: Danny’s Barbells strength classes are great and have really helped me with new ideas and strength training . Thank you!
Fantastic experience: Danny is very experienced and professional. Mix’s things up every time! A joy to have as a PT
Fantastic experience: Love going to The Gym Group. All the areas are clean and lots of variety of classes. Massive shout out to Javier- he has amazing classes and helped me loads in our Personal Training sessions and will always stop to say hello and a quick chat
Fantastic experience: A special shoutout to Danny at the Gym Group! Friendly, motivates and inspires others, he’s a fitness enthusiast and practices balance in his life too!
Fantastic experience: The Gym Group Guildford is a spacious environment in which you can carry out your activities with focus and dedication. The professionals (personal) help to ensure that these activities take place correctly with visible results. Personal Javier Garcia is an excellent professional, who always seeks the best results for those he helps. Effective assistance with dedication and focus brings satisfactory results.
Fantastic experience: The Gym Group Guildford has all the equipment I need (plus more) to give myself a challenging workout, with helpful staff and a great atmosphere. The price is more than reasonable for the 24/7 access available
Fantastic experience: Great place to work out, always clean and has a great atmosphere. Loads of varied machines to use and classes that get your blood pumping. Danny made the classes I done feel inclusive and enjoyable. Would recommend this place for anyone wanting to get a little fitter or a gym enthusiast.
Fantastic experience: I have just started at the gym and am using Danny as my personal trainer. He makes me feel at ease and my confidence has really improved on all the machines. I am trying one of his classes next week and I can’t wait.
Positive experience: Great gym but unfortunately classes timings don't suit well with my time :( I'm currently doing PT sessions with Javier Garcia who is extremely professional, he pushes me to my limits and helps me to achieve my fitness goals! Javier is making a significant impact on my fitness journey. Well done
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: I used a personal trainer called Javier garcia who works at the gym group Guildford and now I do his classes on a regular basis, he is absolutely amazing, he has so much passion and motivation for you to succeed and do well, he explains everything and helps simplify exercises if you are unable to do the harder version. I really enjoy the gym and the classes and trainer. Well done Javier i cant recommend him enough the results i achived were incredible. I have been a member at the gym for 6years now and i couldnt rate it any better. All the equipment has been updated and another floor added so there is always space to workout, fantastic equipment to use and lots of different group classes to choose from that i personally find fantastic and helpful with my weightloss journey.
Fantastic experience: Best gym around! Spacious filled with equipment and supported by great staff. Javier Garcia is amazing trainer always so happy and motivating. Javier gave me the confidence to continue going to the gym explaining all exercises. I still attend his classes which are so energetic you always leave feeling sweaty and energised. Great workouts overall.
Fantastic experience: I had some PT classes with Javier Garcia and 100% recommend. Very professional and knowledgeable. Tailored to my specific needs, I felt my technique, confidence and range of programs improve vastly whilst training with him.
Fantastic experience: I have been training With Javier for one year and 5 months, his a very good and talented PT, I would recommend him to anyone who would want to be trained.
Fantastic experience: I have been having PT sessions for a while now with Danny Baker and I just wanted to take a moment to thank him for the great sessions provided. His expertise and knowledge with the equipment really made me feel at ease and safe going to the gym. I have also joined some of his classes, his positive attitude and enthusiasm makes them engaging and enjoyable. Danny us an asset to the gym, Well done all round!
Fantastic experience: Fantastic gym and even better Personal Trainers. I have superb sessions with Danny Baker. He has supported me with weight loss, strengthening my entire body and he makes my sessions challenging but super fun! Id definitely recommend Danny!
Fantastic experience: Javier was my first PT and who helped me to change my habits and work out while knowing my body. He was funny, patience and always pushed me. It was a pleasure to train with him
Fantastic experience: Javi! Just one word! AMAZING! From years my first personal trainer, he is the reason that I’m still working out! Xx
Fantastic experience: I have been in few Javier’s classes and they are amazing, I really like them because they are quite fun and energetic.
Fantastic experience: Exceptional Personal Training Experience with Javier Garcia! I've had the pleasure of training with Javier Garcia for the past eight weeks, and I must say it has been an incredible experience. Javier is not just a personal trainer; he's a motivator, a coach, and a friend all wrapped into one. From day one, Javier impressed me with his punctuality and professionalism. He values time as much as I do, and he never once showed up late for our sessions. His commitment to being on time sets the tone for our workouts, ensuring that we make the most out of every minute. What truly sets Javier apart is his ability to motivate. He knows exactly how to push me beyond my limits while still keeping me motivated and focused. His words of encouragement have been instrumental in helping me reach my fitness goals. Whether I'm struggling with a difficult exercise or feeling demotivated, Javier always knows the right thing to say to keep me going. Overall, I couldn't be happier with my experience training with Javier Garcia. He's not just a personal trainer; he's a game-changer. If you're looking for someone who is punctual, motivating, and dedicated to helping you achieve your fitness goals, look no further than Javier Garcia. Highly recommended!
Fantastic experience: I highly recommend Javier. Had him as a personal trainer for Sometime and just enjoyed his work and learned so much from him.
Fantastic experience: Great gym, great value for your money! Plenty of machines even when busy. Nice PT’s around specialty Xavier who is very committed and punctual!
Fantastic experience: I can’t thank Javier enough for what he has done as my PT. I had just returned from back surgery with a mental block of injuring myself again. He helped develop a solid technique to prevent injury making me stronger and more mobile than I was before. I can’t thank him enough for his patience and support.
Fantastic experience: I have been a member since just after it opened and a regular user. I like the space, equipment and friendly, helpful staff. I have training sessions from Danny Baker which I appreciate a lot. He has given me some very good ideas for improving my fitness and rehab from an injury. I would recommend the gym to anyone. Also, I like that it is welcoming to people of all ages and abilities.
Fantastic experience: Javier Garcia is a very experienced personal trainer. Have been to one of his classes and loved it.
Fantastic experience: I have joined the gym not long ago, Javier Garcia has helped me since my fitness journey started. He is very friendly and energetic. His classes are the best.
Fantastic experience: Recently started at the Gym Guildford. Pt were happy to answer my questions and happy to show me off the machines. The are so many different machines that provide variety of exercises
Fantastic experience: Great equipment! So many choices and great staff! Always someone happy to help! Happy we’ve got one of those in Guildford!
Fantastic experience: I’ve been training in this gym for many years now. It’s a well equipped gym with 3 floors you will find anything you need + free classes if you like group training.
Fantastic experience: Have been to one of my best classes. Javier Garcia is very confident on what he does. Best PT.
Fantastic experience: a large space, has a variety of equipment, trained and experienced professionals, especially for his commitment and performance the personal Javier Garcia, who helps each person's evolution.
Fantastic experience: I can’t be more happy with Javier. He is very professional, he attends all needs for achieve your goals. If I need to fully recommend someone that one is Javier, no doubt.
Fantastic experience: Well equipped gym and reasonably priced membership. Danny Baker is a brilliant personal trainer, his knowledge and understanding made working out not only sustainable but enjoyable too!
Fantastic experience: Such a good gym for beginners! I did a few classes with Danny Baker and he was very encouraging and motivating. Would definitely recommend!
Fantastic experience: After failing every fitness regime i’d ever tried, I was so ready to give up and accept my fate - that was until I received a recommendation to give a PT session a try with Danny Baker. I cannot thank him enough for giving me back hope and supporting me throughout my fitness journey. He is so knowledgeable, kind and patient, he puts you at ease and is not judgmental at all. He is a real star! Thank you Danny!
Fantastic experience: I can not recommend Danny enough, as a bigger lady I was really worried about stepping back in the gym. Danny's friendly environment made me feel at ease. Danny eased me into my work out but gradually pushed me. I could never of done it with out him. I have a lot more confident in my ability now. Thank you
Fantastic experience: Great gym, very clean & great classes - especially Danny Bakers classes and PT sessions. Always varied and engaging helping me towards my fitness goals.
Fantastic experience: My husband and I have been working with Danny Baker and he's been brilliant. Super supportive and has helped us both lose weight, tone up and get fitter. If you’re looking for great exercise classes, he’s the PT for you. Kerrie and Jamie
Fantastic experience: Highly recommend Danny Baker for personal training sessions, as a nervous new mum looking to get back into shape Danny was great at tailoring a fitness plan that targeted the areas I wanted to work on. He gave me the confidence to try new equipment and exercises I hadn’t done before. His knowledge and professionalism meant I got the results I wanted and have a new love for my post-natal body and for that i cannot thank him enough. 10/10
Fantastic experience: I have been training at The Gym Guildford since 2017. I love the environment, it is clean and organised. The PT Javier Garcia has guided me through my whole fitness journey until now, he is very kind and always wants to help.
Fantastic experience: I attend Javier’s abs & conditioning classes regularly and he is amazing! He has a very interesting and challenging array of exercises that leaves you feeling amazing! He is also very supportive and has a banging playlist
Fantastic experience: Just completed 3rd Saturday of double classes with Javier - great instructor, each time it’s been varied and well instructed, will be back next week. Péter.
Positive experience: Having a great time with my membership. Excellent value for money. Clean and well equipped gym; great classes to compliment my fitness goals; 24 hour access and a useful app. Avoiding peak times and lack of cycle racks can be overlooked when taking in the whole experience. Good job, I'll be down later!
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Attending classes at the gym led by Danny Baker has been an absolute game-changer for me! His enthusiasm, expertise, and personalized approach make every session enjoyable and effective. I've seen significant improvements in my fitness level and overall well-being since joining his boxing and insanity classes. Highly recommend giving his classes a try!
Fantastic experience: One of the best value for money gym in Guildford. Lots of space, clean equipment and friendly staff. Danny is a great PT for anyone looking to get started at the gym! And his classes are the best
Fantastic experience: Javier is always so friendly and welcoming towards gym members. His classes are my favourite! Top energy, great music and a lot of thought and effort goes into every workout of his and it does not go unnoticed :) Thank you
Fantastic experience: Danny puts you through your paces but makes sure it’s fun, varied and manageable. He sets challanges & makes sure he helps you achieve them. Couldn’t ask for a better PT :-)
Fantastic experience: An excellent gym and well run. Danny Baker has helped my wife immensely in her PT sessions and has given her the confidence to gym 4/5 days a week
Fantastic experience: Amazing pt one of my 3 favourites! Well done Dani.
Fantastic experience: The staff are wonderfully at their jobs nice people to talk with but Haitham is very nice people to work and training with. Love coming to the gym
Fantastic experience: Absolutely stellar experience with Danny Baker as my personal trainer! From day one, Danny's dedication to helping me achieve my fitness goals was evident. His wealth of knowledge and expertise in exercise science ensured that every session was not only effective but also tailored to my specific needs. Danny's motivational skills are top-notch; he knows exactly how to push you just beyond your comfort zone to achieve remarkable results. His positive attitude and encouragement made every workout enjoyable, even on the toughest days. One of the things I appreciate most about Danny is his personalized approach. He took the time to understand my fitness level, limitations, and aspirations, crafting a customized workout plan that yielded incredible results. Under his guidance, I've seen significant improvements in my strength, endurance, and overall well-being. Furthermore, Danny's professionalism and reliability are unmatched. He was always punctual, prepared, and focused during our sessions, ensuring that I got the most out of every minute spent in the gym. Overall, I can't recommend Danny Baker highly enough. If you're looking for a dedicated, knowledgeable, and motivating personal trainer who genuinely cares about your success, look no further. Danny is the real deal, and I'm grateful for the positive impact he's had on my fitness journey. Five stars all the way!"
Fantastic experience: I attend Javier’s classes every week- always so enjoyable and always something different each time :)
Fantastic experience: Javier’s classes are some of the best. He is creative with his workouts and very attentive.
Fantastic experience: I really love this gym so clean and tidy.insanity is my favourite class. Danny is absolutely great .
Fantastic experience: I would highly recommend working with Danny Baker as a PT. One of the best PT’s I have ever worked with! I can’t recommend him enough, I struggled with confidence of my legs and Danny provided a detailed workout plan which focused on stimulating each area of my legs, which has grown in time for the summer and increased my confidence.
Fantastic experience: Danny Baker is a really good personal trainer! He helped me settle into the gym and establish a good, consistent routine so that I could meet my goals. I already feel a lot healthier and fitter!
Fantastic experience: Lots of recently updated kit, pretty much anything you could want to use is there. Some really good classes included as well. Danny is a great trainer - he really drives you to work as hard as you can, but without ever being over the top!
Fantastic experience: I’ve had great workouts so far as the instructors are really encouraging and motivating.
Fantastic experience: I needed a massage and found Danny at my local gym, he's very professional and great at what he does. Highly recommend. I booked a block booking so got it for a great price. Candice
Fantastic experience: I’ve been using Danny for sports massages and overall fitness sessions for a while now. He’s fantastic, great bloke and I’ve seen loads of progress from the beginning to now
Fantastic experience: I have just finished 10 PT sessions with Danny Baker and I thoroughly enjoyed them. Danny is encouraging, supportive and most importantly makes them fun. He pushes you but without taking it to the extreme like some I have known in the past. I feel I now have a great knowledge base in which to carry on by myself but I think I will go back to Danny for some fairly regular PT sessions to keep me motivated. I highly recommend PT sessions with Danny.
Positive experience: Pro's - 24/7 - Big one, a lot of equipment/machines/racks Con's - Can be crowded, thus you need to pick timing - No "proper" maintenance/management. Weights are left on the bars, some machines require repair
Thanks so much for your feedback, Kirill Peskov. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Guildford is made aware of your thoughts.
Negative experience: I tried to get to the gym for two days. My pin has not been activated because I am disabled. Only the manager can activate the pin. I rang the bell for two days and no one came to see me. You can't reach anyone by phone either. I hope they will refund my money
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: I started training with Javier 4 months ago and I’m over the moon with my progress. He listened to my goals and came up with a realistic, challenging and fun programme. I’m noticing that each week my upper body strength is improving. It’s also massively helping with my posture which is a huge bonus being a dentist. I no longer get any aches or pain in my neck, shoulders or back. Javier is warm, friendly, welcoming and I wouldn’t hesitate to recommend him. So happy with my results so far and I always look forward to the sessions.
Negative experience: A very average gym that is so full of students, you will struggle to use the machines and complete your workout. A select few fitness coaches are lovely. Given the poor usability of the app, rudeness of general management and membership fee increases, I would recommend going to another gym if you can afford it / are not a student.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: No longer the cheapest after two recent price rises. Also broken and dirty equipment and no staff when groups of disruptive men intimidate solo women. Used to be great. Have now left.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Negative experience: The gym is good but what I have a problem with is the weight, bmi and body fat % machine they have. It’s called devi something, I can’t fully remember .This applies to all the gyms by the way but you have to pay to use it (£1) and it significantly reads your body fat % wrong. It says I’m 10% body fat when I’m not. I thought it was accurate but started to realise that it can’t be right. Give false hope which is enough to demotivate me and others. I thought a gym would at least have accurate machines. Charging a lot of money per month, plus charging to check body fat and it reads significantly wrong.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: I have finally found a form of exercise that I really enjoy. I come to Debbies zumba class (mostly) every Monday and Tuesday and I can not praise her high enough! She has the most amazing energy and dance routines that really get your heart pumping. I wouldn't go anywhere else for my zumba needs!
Fantastic experience: Debbie’s zumba classes are a must each week, especially on a Tuesday with the lights! She always brings the energyyy, makes every class so much fun!
Fantastic experience: Zumba classes are so much fun! Always look forward to Mondays and Tuesdays to go to Debbie’s classes. Good tunes, choreos, workouts and the best vibes. I can only recommend Debbie’s classes
Fantastic experience: Debbie’s Zumba class on Tuesdays is so much fun and I love every week! Great music, lots of calorie burning and good vibes!
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