Bannatyne Health Club and Spa

Fantastic experience: Brilliant place, very friendly atmosphere . Great choice of machines and classes.

Negative experience: Used vouchers for my birthday at the spa. Booked 2 appointments, redeemed online, they sent a confirmation email stating that they had been booked and paid for. Subsequently the vouchers were binned, why would you need to hold onto an empty gift card? I then received calls and voicemails for 3 days saying I owe £35 as there was a "glitch" in their system and asked to "what were the voucher numbers" so they could clear it... How is a glitch in their system my fault? Effectively I have had to pay twice for a treatment that would have been half the price anywhere else. Won't be using them again. This may be a common occurrence to top-up their revenue figures as once a gift card is redeemed, you don't hold onto it... Keep a hold of gift cards, they will do anything to con you out of money.

Fantastic experience: Sophie at reception is so kind and helpful I had an amazing treatment with Nicola in the spa Everyone I spoke to was so friendly – I absolutely loved this place!

Fantastic experience: I liked SPA there and staff is always nice and helpful.

Fantastic experience: I attended 3rd SEPT. Reception staff very helpful. Had a Elemis freestyle deep tissue massage with Rachel. One of the best therapist I've experience. Loved how she tailored the massage to my needs. Relieved the very sort leg and back, pressure perfect, the warm stones were fantastic. Ambiance of room was warm and inviting. Shame I'm a visitor and not a local. Rachel would be my go to therapist

Positive experience: Great gym and health club with lots of options, classes, a good pool and other amenities. The locker room and showers need to be updated, those are really not welcoming. Also, find the monthly fee a bit on the high side. Staff is friendly and welcoming. Pool can sometimes be quite busy.

Fantastic experience: Excellent price rise again

Fantastic experience: First time visiting the Spa and it was great. Staff were very welcoming and friendly. It was very clean and everything looked like it was well maintained. I had a facial and my partner had a massage. Both were amazing and completed by the amazing Charlotte. Would reccomend 10/10 for service, treatment and ease of the whole experience. Plus added bonus there is ample parking here.

Positive experience: Perfect …

Fantastic experience: I booked a Virgin experience spa day for my sister and I, which included 3 treatments along with the use of the facilities. The service, cleanliness and the actual Spa was excellent. The pool area was extremely busy with an aqua aerobics class, which went on forever. The music was EXTREMELY loud and this spoilt the relaxing experience slightly. However, our treatments were excellent and carried out by the loveliest therapist named, Karina. She knew exactly what she was doing. I HIGHLY RECOMMEND the back, neck and shoulder massage. Karina's technique and pressure was on point and I will definitely be back just for a treatment from her again.

Fantastic experience: I had to move from Falkirk Bannatynes because of their dire customer approach(see my review on their page) . I joined Dunfermline and whilst I can concur with some peoples views of the tired changing rooms and in need of an upgrade. It’s the quality of the aqua classes that are importabt to me due to some joint problems it’s the only exercise I can manage. I have to say that the two professional instructors Angela and Heather are outstanding. They make sure they give you a full body work out and always give you options to change down or change up. I always feel I’ve worked hard when I come out and these ladies experience really does shine through. A big big thanks to them from me. I believe Sarah from the gym also does one class in the evening but I haven’t managed to get there yet.

Fantastic experience: I went for a Lava shell massage with my mother. Highly recommend, was so relaxing helped so much with my knots in my sholder. My mother also said this was the best massage she has ever received. She was that relaxed, that she was almost sleeping. The therapist Rachel is so friendly and welcoming and fantastic at her job . Best massage I've have had in a long time . I will definitely be back.

Positive experience: Friendly staff, the classes are brilliant. Good facilities.

Positive experience: Never been before.

Positive experience: Be nice for once if the bikes could all be in working order as opposed to the same bikes continually being out-of service

Fantastic experience: Went for a spa day today and the staff were lovely. Special mention to the wonderful, lovely therapist who did my 3 treatments. I would highly recommend Karina for any of your spa treatments as she is superb. The only negative about my day was that the jacuzzi was not working apart from that amazing xx

Fantastic experience: Had a spa day with my friend. Treatments were very good. Pool, sauna & steam room, jacuzzi lovely. Would recommend.

Fantastic experience: Instructors are brilliant love it. Ruth and Vicki's body pump class is the best ❤️

Positive experience: Great Gym, showers are however many years overdue for refurbishment

Positive experience: I always wanted to visit this health club but I never got round to do it. I also couldnt find pictures of all areas online so when a friend invited me to use a complementary pass I jumped at the chance. This was in Dunfermline branch. Changing area was clean and instead of using coins you have access bands which makes life easier. There are plenty showers in changing area so you can have a shower before going in the pool which is great. Swimming pool is shallow all the way and an adult can stand up so if you are not a good swimmer then this is the swimming pool for you. Pool area was spotless and smelled fresh. The jacuzzi was nice but water was too cold for a jacuzzi but still pleasant. My friend told me it is like that on Monday mornings usually. My favourite part of the place was the steam room..smelled amazing and it was nice and hot. The sauna was also OK but felt cold after steam room.. I was going to rate 5 but I was told some of the classes such as aqua aerobics you have to be put on waiting list.. Finally staff were all lovely, friendly and polite. I will go back if I can get a good deal.

Fantastic experience: Incredible massages. Nice staff. Very clean

Fantastic experience: Bannatynes, Dunfermline is always amazing! Friendly staff, easy to use and open until 10.30 pm on weekdays. The jacuzzi is busy at the weekends, but everything else is perfect. The gym is spacious and airy, but not too cold and not too hot. Just has a great vibe, everybody minding their own business and getting healthy and fit. I've been there 20 odd years now and enjoyed every minute! Cafe is a nice touch and always there for you with tasty treats and wonderful coffee I highly recommend joining!

Negative experience: Let down by lots of little problems. When the gym first opened it was considered to be top-notch but it hasn't kept up with the times. The Bannatyne booking app and system is dreadful. You don't get an email confirming a booking is cancelled, only when it's made. So when a staff member does that by accident or error you don't find out until you turn up for the session that you don't have the appointment you've planned your whole day around. The hot tub is grubby. The pool has lots of problems. (Ask the staff). Internal and external communication is disjointed. Before Christmas they sent out multiple messages saying the female changing wasn't available due to plumbing issues. When I turned up they'd moved the female into the male changing and left the blokes without. Not a problem - if only they'd said there was no male changing. Don't waste your time with their own-brand fit-watch which is *always* reduced in price and doesn't work with half the kit. Allow extra time in your workout to try and find a machine that isn't broken or doesn't stop halfway through your session with a 'communication error'. Bring sunglasses if you want to use any of the machines facing west after 1pm on a sunny winters day. Or the pool. It's not all bad. The staff are friendly and professional and there's lots of good kit. It's seldom overcrowded out of peak hours. Just lots of small niggles that could be fixed if anyone cared about the business anymore.

Negative experience: My partner and I recently visited the Dunfermline centre for a luxury spa day for 2. We were extremely disappointed in the quality of the facilities, first of all the food. Lunch was included on the deal but only limited to soup, jacket potato or baguette, we were happy enough to pay extra to get a lunch we would actually enjoy, however the quality of the food served was extremely poor. We believe the “salad” on the side was not fresh and tasted out of date, small portions considering the price and the chips we received were undercooked. Half the meal was inedible. The actual facilities itself whilst kept clean, were quite basic and wouldn’t fall under the remit of luxury spa facility. Within the facilities there are two plastic recliners, with not enough space to actually sit them side by side, and therefore no space to actually relax and enjoy your day outwith the pool with your partner. The only saving grace of the day was the spa treatment which we received as the therapist was very welcoming and provided a top notch service which we would expect from a name like bannatynes or “luxury spa for 2”. Overall very dissatisfied customers which will not be returning for a spa day or recommending these packages to anyone else as it was not worth the high price. Do not feel relaxed or treated in luxury what so ever.

Negative experience: I recently visited the Dunfermline centre for a luxury spa day for 2. I was extremely disappointed in the quality of the facilities, first of all the food. Lunch was included on the deal but lunch items was very limited, we were happy enough to pay extra to get a lunch we would actually enjoy, however the quality of the food served was extremely poor. We believe the veg was not fresh and tasted out of date, small portions considering the price and the chips we received was undercooked. The actual facilities itself whilst kept clean, was quite basic and wouldn’t fall under the remit of luxury spa facility. The only saving grace of the day was the spa treatment which we received as the therapist was very welcoming and provided a top notch service which we would expect from a name like bannatynes or “luxury spa for 2”. Overall very dissatisfied customers which will not be returning for a spa day or recommending these packages to anyone else as it was not worth the high price.

Fantastic experience: Fantastic Great treatment

Fantastic experience: Absolutely Brilliant gym! Amazing facilities!

Positive experience: Decent establishment, very friendly and helpful staff.

Fantastic experience: great health club. delivers in all areas.

Fantastic experience: Friendly staff and great facilities. Con: Tv is always showing the sake advert on loop. It will be great having the news or something instead.

Fantastic experience: Good but a little bit expensive

Positive experience: The pool and changing area are badly in need of upgrading but get the job done nonetheless. The gym is big enough that the half dozen bits of kit that are typically broken at any one time don't have too much of an impact. I hope they pay their staff well because they seem to invest very little of the extortionate fees back into the club functionality. They've just redecorated front of house but that has no impact on the quality of the facilities which is what I'm actually interested in. I do like it but find it frustrating that things are constantly broken when I pay a decent amount every month to use them. And you get kicked out the sauna and steam room at 2 in the afternoon so they can clean them. I appreciate the efforts in hygiene but surely there's another time to do it? 1st thing maybe?

Negative experience: Toilets are a disgrace had to leave early to go home to my own .

Fantastic experience: Lovely massage. Made to feel welcome. Clean and tidy.

Fantastic experience: Great gym

Fantastic experience: I had a wonderful morning here, in the jacuzzi, sauna and pool and then two lovely massages. Bliss

Fantastic experience: Love this gym.

Fantastic experience: Great

Fantastic experience: A really nice Health Club and Spa. It was the first time we had visited a Bannatyne Health Club and Spa and we were both very happily surprised by all the facilities. Unlike other Spa places, everything was on working order, (so many times either the steam room ir sauna is switched off at other Spas). Everything was very clean and well organised. The changing rooms were spotless. There are so many facilities there, i would probably run out of text, Look up the we site to see everything they have available. I have never see such a big gym area with so many machines. They also have a nice little cafe with comfortable chairs and settees. We had a swim, a steam and jacuzzi, followed up by a back and head massage. All the staff were very friendly and helpful. Thank you.

Negative experience: It's definitely nicer than your council gym. Gym equipment is getting a bit old, though. The swimming pool is a bit small. I wouldn't join if you're a swimmer. Overall, it's pretty poor value for money. David Lloyds is a bit more expensive, but a lot of better.

Fantastic experience: Great staff and good prices

Fantastic experience: No gym, just spa treatments and use of facilities. Staff were very welcoming and showed us where we needed to be. Spa treatments were great. Again, the therapist was very good. Had lunch and the prices are very reasonable. The pool is not the biggest, wasn't too busy when we visited. All in all, we were well looked after.

Negative experience: I have a membership at Bannatyne but will not be renewing it. Broken, gym equipment a regular thing. Tired and out of date machines. Showers in changing area old and constantly cold. The staff are the only thing that keeps this place afloat

Fantastic experience: Great staff and excellent day

Fantastic experience: Great clean gym

Negative experience: Family showers have been broken for weeks now, fees are expensive so they could of got the showers fixed by now

Negative experience: Went with my partner as we were looking at rejoining. Basically shown the same information that's available online, no offer to show around the facilities or see what's available. Pool area looked overly busy and from reading reviews they still have issues with equipment being out of use and/or dirty while not maintained. We left feeling we were more of a hindrance than potential new customers! Will not be joining.

Fantastic experience: The upgraded gym is lovely and had a really relaxing treatment at the spa

Negative experience: I’m a member since over a year, it’s not the cleanest gym I’ve been to and a Wi-Fi connection is very poor

Positive experience: Good gym, good pool, great sauna and steam and an awesome hot tub but very expensive to be a member. More than double what I was paying for puregym. Albeit there are more facilities than just a gym but still. 4/5 from me purely because of the price.

Fantastic experience: Just a good gym and saunas

Fantastic experience: Fully enjoy

Fantastic experience: Wonderful experience

Fantastic experience: Great customer service

Fantastic experience: Very good

Fantastic experience: I am a person with a disability and they go out of their way to make sure I have an enjoyable experience and great workout Great staff

Positive experience: Overall a good gym and range of classes, especially the hatha and vinyasa yoga. Steam room is good and swimming pool appears to be cleaned regularly and is warm. Always someone cleaning showers and floors in changing areas so that is a big thumbs up! Staff at front desk need to be better trained to be able to deal efficiently and courteously with the range of queries that come in. Maintenance is an issue at the gym with some equipment not fit for purpose e.g. some bikes can't be adjusted in RPM suite and jacuzzi and drying machine out of order with delayed or no plans to get these things fixed. Class times have not been organised well or gym arranged with any thought or foresight e.g. Yoga classes are on same time as RPM which means you can't hear yoga instructor over the RPM noise as rooms not soundproofed. Also might be better to have classes like that back to back so you can do both. Decor is now worn looking. Ceiling in main class room looks dirty with bits missing and carpet seen better days and sofas in cafe fit for dump! Cafe is really good, especially protein pancakes and smoothies.

Fantastic experience: Excellent Health Club. Great facilities, range of classes and friendly, helpful staff and Instructors. Lovely cafe area too with a good choice of menu. Food and beverages all very good quality and reasonably priced. I would highly recommend Bannatyne's for good all round Health & Fitness.

Fantastic experience: The pool and spa is very clean. The changing rooms and showers are great too.

Fantastic experience: Enjoy being pampered tbankyou

Fantastic experience: A very clean gym and health suite. Food is excellent and the staff are very friendly and helpful.

Fantastic experience: Excellent service with nicola felt appreciated and valued as a customer had the best facial and advise given buying the facial face wash really helpful thank you

Fantastic experience: Love this place, very welcoming with friendly staff, clean facilities and good value for money. The spa day is good esp if you get a massage, nice and relaxing

Fantastic experience: Only went in to see what it was like. Very welcoming

Fantastic experience: Love this place but overpriced

Fantastic experience: Amazing massage and use of the spa facilities

Positive experience: Getting back to normal

Fantastic experience: Great club, very clean and robust covid measures in place.

Fantastic experience: Best gym in Dunfermline great staff and members

Positive experience: Having my nails manicured good surroundings, pleasent staff very pleased with my nails.

Negative experience: Was discriminated against because I am medically exempt from wearing a mask. Happy to damage my health further in the name of keeping your customers safe, disgusting. I will never join your club ever again.

Fantastic experience: An exceptionally clean gym with friendly and efficient staff.

Negative experience: Terrible rude and discriminate against people who are exempt from wearing masks!! Got told theres no excuse for not wearing a mask Disgusting behavior !

Fantastic experience: Brilliant place, staff always friendly. Very clean and worth the monthly fee as lots of classes and gym facilities.

Negative experience: I was totally mislead too annoying

Positive experience: Go here with the wife for massages and to use the gym, pool, sauna and steam room. It’s generally a good experience although there were limits due to COVID recently so beware, not all those were communicated to us prior to arrival.

Fantastic experience: Had a few issues with membership with head office who where exceptionally unhelpful however when I brought these problems to the Dunfermline club once they re opened after 1st lockdown they where dealt with quickly and with common sense which had been lacking from their southern counterparts. A 5 star to the management and membership team at the Dunfermline club and zero stars for head office. Whilst I was a member staff where always polite, chatty and helpful. Nice facilities

Negative experience: Great at telling you how it works but poor at enforcing it mask to be worn everywhere other than were you are working out. So why do staff watch people go get stuff to clean workout area with a mask so what’s the point in mask in first place if your staff won’t enforce it? Get it sorted!

Positive experience: Plenty of equipment and early afternoon is particularly quiet.

Fantastic experience: Great clean and friendly with good facilities

Fantastic experience: They take my safety very seriously. Friendly and helpful. Very clean. A good place to workout and relax.

Positive experience: My experience with this Health Club has been very good to date. They offer a wide variety of classes, even now, during lockdown, when there are fewer options. The lockdown processes are very firmly and strictly in place and I feel very comfortable getting my muscles back in shape during this time. Though now limited, there are still excellent offerings available at the cafe, like the avocado smoothy. Some of the food is not fantastic and some instructors are better than others, but the number of options make it possible to find the right thing for you. I have not yet used the spa, but that is another useful feature.

Fantastic experience: Love this gym, always quiet when I go. Setting a great example with it's Social Distancing measures! Staff always polite, friendly and helpful!

Fantastic experience: Rpm for first time since lockdown. Well organised. Excellent c9vid practices. Gives me encouragement to go back .

Negative experience: Going downhill fast, equipment broken and it seems an age for it to be repaired when it finally does something else breaks. Showers are an absolute joke, shower roses broken, you cant adjust the thermostat so its either hot or burning hot and today they are all cold water only. Every month you can bring in a friend for one visit free, i dont think i could ask a friend to part with £57 a month to join here

Fantastic experience: Sure it's a nice place

Fantastic experience: Awesome Gym and Health Suite

Fantastic experience: Great massage and very friendly

Fantastic experience: Lots of great equipment, good clean changing rooms with excellent showers. Swimming pool, sauna. Highly recommended

Fantastic experience: Good gym. Very friendly and helpful staff

Fantastic experience: Soooo much on offer. There's some good deals to be had and the staff are great. They couldn't do enough for us.

Fantastic experience: Friendly staff clean and very relaxing.

Fantastic experience: The best gym you can go to shame prices are so high. But you pay for what you get.

Fantastic experience: Had such an amazing time today . Feel so chilled about the spa treatment. Thank you Beverly for such an amazing time . First class

Fantastic experience: Great facilities and helpful staff.

Positive experience: Great facility, you can either work out, chill in the spa or chill in the cafe, it's up to you.

Positive experience: Decent facilities, been a member for a couple of years. Could offer a wider range of classes but otherwise good.

Fantastic experience: Fab day out well worth a visit

Positive experience: I really like this gym

Fantastic experience: I have been a member of various gyms in the last 20 years, and the Bannatyne gym at Dunfermline is by far the best. The gym is large with plenty of equipment, so that you can almost always use the machine of your choice. The outstanding thing about the Bannatynes Gym is their use of technology, from being able to book classes online to the use of the Myzone belt to monitor your effort at the gym, and the emails you get to tell you how well you have done that day / week / month. It's all very motivational and certainly works well for me. There are different memberships available along with additional bundles that include the myzone belt and regular sessions with personal trainers. In my experience, a lot of gyms take your money and don't seem to care if you go or not, whereas the Bannatyne Gym really seem to care that you get the most out of the experience and benefit from everything they have to offer.