Royston Leisure Centre

Negative experience: Do not take your child here if they have SEN my son was faced with discrimination, humility and most of all sadness that his love of swimming was crushed by the swimming teacher :(

Negative experience: We called and they said the inflatable would be up then we got there and they said they were short staffed so me and my kids are Very disappointed

Negative experience: I cancelled my membership, over the phone, a while ago with a member of staff. They reassured me my last payment would come out of my account in October, but I’ve now seen I’ve been charged again for November. I called today to ask for my money back, and they’ve said it’s for me to fix with my bank. This, the poor levels of hygiene/cleanliness in the changing rooms, and the fact their exercise equipment & water stations have been broken for over 6 months (in some cases, like the rowing machines) without repair, mean I wouldn’t recommend anyone to sign up here.

Negative experience: Gym is terrible for anyone under 16 can’t use any weights or use the gym past 17:30 pm and costs £23 a month and when you do turn 16 the price increases massively do not recommended for anyone just go to a good gym

Negative experience: Swimming pool is disgusting! Plasters and hair covering the floor. Would not recommend.

Negative experience: Pool very poorly managed under new operating company. It is totally unclear from the website when there are three lanes (fast, medium, slow) available and a lot of the time half the pool is closed for lessons, often with just one child being taught. Staff are clueless - “Don’t know, it’s my first day”. Just awful and also overpriced

Negative experience: Have been attending evening swimming sessions in the last few weeks. Hugely overpriced at £7+ for entry with quite unpleasant changing facilities. On multiple occasions there's been swimming lessons in half the pool (not indicated on website timetable) so the pool is very overcrowded. A big part of my coming here was to help my anxiety and I'm feeling disappointed in the facilities. I wish they'd do more adult only sessions (currently take place once a week for 2 hour slot) or even some quiet sessions to allow people to build confidence.

Fantastic experience: Well maintained and super friendly staffs!

Negative experience: Hi team, there have been several group classes cancelled in very short notice these days. The salsa class was canceled this morning (19/07/2024) when I arrived to the leisure centre. There was no message and notice in advance. The staff said people who paid for the class will get a refund, but I also spent time and money on the class through a membership. I request a refund for the class cancelled by leisure centre. Please refund me as you would refund people who paid for the class. This is not the first time it happened. Yesterday two hours before the group cycling class at 18:00 I got a call saying the instructor cannot make it which is very frustrating. I am paying the full membership and the leisure centre has already been operated with a reduced timetable during summer, and then consistent cancellation of classes with no/very short period makes it even worse. How about you reduce the membership price during summer for the membership? I am extremely disappointed with the service I received. Please refund me the cancelled salsa class this morning. Thanks. Edit on 04/09/2024: Again a few more cancellations of group class without any notice in advance. Talked to reception and not helpful at all. They simply blame the management company transition and did not show any apologies. Very poor management and communication.

Positive experience: Gym is small for a leisure centre. But has everything you need. People are friendly and helpful.

Positive experience: It's a'ight

Positive experience: Looking forward to voting Thursday

Fantastic experience: Very friendly and helpful staff, well stocked Gym. Bring on the fitness!

Fantastic experience: I highly recommend the Swimming lessons here. Since my children moved their lessons here, they have both progressed quickly and grown in confidence. The instructors are excellent. The monthly cost is relatively expensive but this is good value for money given the quality of the lessons. The facilities are well maintained and this is a safe environment for beginner swimmers. Thank you Iona for giving my daughter the confidence to swim an unbroken 15 meters this morning this was a huge achievement for her.

Fantastic experience: Good. Lovely pool and changing area

Fantastic experience: Best gym around. Great classes, great spun and marvellous instructors

Negative experience: New to thw area and I've just joined Royston gym. To be honest it really needs some investment and expansion. The facilities would be more appropriate for a village rather than a town. Very small gym, 1 studio and a small 25m pool. It's so busy at peak times and classes are all booked up. Instructors are nice enough but perhaps not as enthusiastic as I would expect. Pool this morning is very dirty on the bottom, lots of dirt and sand. Probably because the showers were out of action! New shower area looks much better but showers in the women's changing area upstairs are cold and there is only 1 loo. Overall, overpriced for what you get but limited other options near by.

Fantastic experience: Had a wonderful 4th birthday party at Royston Leisure Centre. Great bouncy castle, ball pit and toys provided. Very friendly and helpful staff. Can't recommend enough.

Positive experience: My local pool was closed so I popped to Royston. Staff were friendly and the facilities were good. Clocks at both ends of the pool, would be a good addition though.

Positive experience: A great leisure centre. Only negative is the amount of room for lane swimming when children's lessons are on.

Positive experience: Good swimming pool and gym. Staff is friendly but the lifeguards are often distracted and are not watching so make sure ur watching your kids.

Fantastic experience: Just use the pool here. But clean facilities Friendly staff and other users

Positive experience: Great gym except one major flaw - absolutely no room to do any floor exercises or physio/ stretches. If there are two people in that area and a class on you will not be able to find room - this reason makes me want to relocate to a gym that has adequate space for this. Other than that, great !

Fantastic experience: Good sports centre with badminton court's, pool and a gym

Fantastic experience: Great facilities for sport with exceptionally professional and helpful staff.

Positive experience: Friendly staff, lots of smiling faces and a really nice vibe to the centre. If you’re an avid gym goer this gym could possibly lack in size and equipment and be full of youngsters at 5/6pm but it does the job! The pool is nice, not massive and can be cold ( to be expected) and the changing rooms and showers can be a little dirty. But it’s a lovely community centre!!

Positive experience: A great place to take my daughter to introduce her to swimming. Only downsides are the changing rooms being too cold sometimes and they could probably do with a bit of investment. Other than that a great place with friendly staff.

Positive experience: Good pool partying

Fantastic experience: Great pool, clean, efficient, great staff. Today we witnessed a young girl get rescued by a lifeguard, the staff were fantastic, the alarm sounded immediately, all staff came rushing to the pool, everyone was instantly removed from the pool while the incident happened, the lifeguard had ninja like reactions! All was fine in the end and only a minor incident, but if you were ever concerned for your or your child's safety in a pool, then rest assured these guys have got you covered. Well done team!

Fantastic experience: Good swim but the toilet cubicle doors break the sound barrier every time they close. Scared the goggles off me ‍♀️‍♀️

Positive experience: Always quite busy but good foe swimming and also has a great gym!

Positive experience: No soap in the gents loo. No gel in the wall mounted sanitizer dispensers.

Fantastic experience: Nice leisure centre. Clean, professional staff, nice pool and good modern gym.

Fantastic experience: 27.2.22 Another absolutely fabulous and hugely enjoyable Zumba class with Ivana! Her wonderful routines and brilliant choices of music takes us; in her own words, "around the world" in fun packed and full 60 minute work outs. I can't thank you enough, Ivana, for bringing Zumba into my life, and for making every single week so enjoyable, fun and varied, whilst also including our regular favourite routines, too. I really appreciate your huge efforts and commitment to our classes Thank you!

Fantastic experience: Good standard of swim teaching, friendly and communicative staff, good level of cleanliness, a pleasant place to be. Kids and I all v happy.

Fantastic experience: Good gym and range of classes

Fantastic experience: First time here, lucky Royston!

Fantastic experience: Great yoga

Fantastic experience: Really good badminton courts and reasonably priced so will definitely be back especially because you can use their racquets at no extra cost, first aid team are both thorough and professional when had a little fall whilst playing.

Fantastic experience: Excellent pool, staff friendly. Pool can be on the cooler side at times but usually ok

Fantastic experience: Great facilities and very helpful members of staff. Not as many classes as they had before but still a very good variety and kept immaculately clean

Positive experience: Love this swimming pool it's do good places to come

Fantastic experience: Excellent swimming session with the grandson! We enjoyed ourselves!

Fantastic experience: Really clean pool and very organised wrt covid regulations

Fantastic experience: Absolutely brilliant place, staff are great and a extremely well maintained building.

Fantastic experience: I have been a member on and off since 2016.really enjoy the classes (when they are on),especially metafit,PT sessions and lane swimming.the staff are quite helpful and the measures put into place after lockdown are brilliant

Fantastic experience: Whilst lockdown was still letting us in the gyms and swimming pool, I found this centre to be very friendly and handy and I really miss it! Can't wait to be getting here when lockdowns over

Fantastic experience: Really good facilities, amazing staff, and they're really good if you have health issues or disabilities... really are super accommodating

Fantastic experience: Staff are wonderful. Manager is ever helpful, and great in adapting to COVID requirements and engaging parents.

Fantastic experience: Attended 0700 Lane swim, sessions cut to 45 minutes for distance change over and cleaning, good measures in place, wider lanes fady/med/slow lanes. All good.

Positive experience: Nice to be back after six months covid break. Very goid cleanliness & socisl distancing. Gemma is a fab instructor & kept us all motivated & fit during lockdown. Staff very friendly been attending classes since the gym opened, my 2nd home !

Fantastic experience: Well organised with clear direction about one way system. Rules about showering before swim and no overtaking not enforced 100% but I feel safe and delighted to be swimming again. Well done to all those responsible.

Positive experience: Great to get back in the gym!

Fantastic experience: I am really impressed with their professionalism. They answered my inquiry immediately and reinstated the membership and lesson attendance in an instant. Well done SLL

Positive experience: I have a swimming membership and am utilising it well at moment as I train for the Diabetes UK Swim"" Challenge. Pool is great 25m length but can sometimes be busy. Always a lane for length swimming when lessons are on and/or general family sessions, but it can become rather crowded.

Fantastic experience: Always polite friendly staff. Pool is lovely and warm.

Fantastic experience: Great Gym and swimming pool, Staff are Friendly and Helpful.

Negative experience: Love the gym and the classes but the new website is a pain in the bum so much complicated than the easy old one.

Fantastic experience: Great place! Should be called the non leisure centre lol ! Love pumping some iron in this place!!

Fantastic experience: great free fun day for the kids, well organised with plenty of staff. had a great time thank you

Fantastic experience: Had my daughter's birthday party here tonight, second time we've had it at Royston and as before it was awesome. The life guards were brilliant and interacting with all 25 kids, the were friendly, helpful and happy. Great time had by all , well recommended. X

Positive experience: Nice clean airy pool.

Positive experience: Nice gym, which is generally not too crowded. The pool is good, with lanes for swimming lengths, but sometimes these are restricted due to lessons/club activities so you need to pick your time well.

Negative experience: Dirty and smelly changing areas. Staff aware if this issue but appear not to care.

Fantastic experience: I only use the 25m swimming pool, but this is quite cool (29°C), nice and clean, and they have at least one lane set up all the time, so it is great for lengths (although at peak times this can be a little crowded). I have taken my kids a few times and they enjoy it too, so it's certainly not too cold. They offer a loyalty scheme of "get your 11th swim free" which is good if you don't go often enough to make membership worthwhile- ask for a card at the front desk. You have to pay over a fiver at peak time. Standard changing village with £1 operated lockers. Only downsides are the showers always seem a bit hot to me (but this is a personal preference thing) and the gents toilet often smells a bit.

Fantastic experience: A great leisure centre with friendly staff, a great gym, a decent pool, and lots of different activities and clubs to choose from. My kids have been to the summer holiday clubs and absolutely loved it!

Positive experience: Great team of cheerful, helpful people who make it easy for you to feel comfortable whatever your age, size or level of fitness.

Fantastic experience: Very friendly leisure centre, modern surroundings and excellent staff.

Positive experience: Gym is full of great equipment, swimming pool is a decent size however the price does reflect the quality

Positive experience: Been a member for just under a year am happy with the gym if a little small and can get busy. But the pool is fantastic mostly very quiet and very very clean. - truly a hidden gem of North Hertfordshire.

Negative experience: Way too small and way oversubscribed. The gym is tiny, and not very well equipped. It is lacking a lot of the basic equipment that I am used to having at other gyms. The key system drives me nuts. I just like to turn up and do my thing without all the hassle. The weights area is extremely small and generally taken up by kids who stand around chatting for hours on end and hogging the equipment. The swimming pool is also small and usually too busy. Most classes have to be booked 2 weeks in advance to have any chance of getting in. Some of the instructors gave the impression that they didn't really know what they were doing. Some of the staff on reception were less than friendly and was not made to feel valued and welcome. When I was working out in the gym, I would often have a vacuum cleaner pushed under me and around me! Unbelievable! Save the cleaning for when the gym is vacant! Opening hours are not great compared to other places. I don't have much good to say about the place really, extremely disappointed.

Positive experience: Great Jujitsu class held on a Friday.6 till 7.30