The Gym Group London Charing Cross

Fantastic experience: A well equipped and well managed gym. Good equipment and very helpful staff.

Fantastic experience: Lovely clean gym, friendly and competent staff, would definitely recommend to my friends

Fantastic experience: Love this gym! Always feel like you can get on things & the staff are super friendly too! Daniella really helped me out with great advice!

Fantastic experience: Great gym - lots of top-quality equipment and friendly staff!

Fantastic experience: Daniela

Positive experience: Great location. Central. But the gym needs some improvements.

Fantastic experience: Friendly staff

Fantastic experience: Great gym, knowledgeable and supportive staff

Fantastic experience: I really enjoyed my visit to this Gym Group, it had everything I needed and the staff were really friendly and helpful, especially Simon, he helped me feel comfortable and confident with everything I was doing!

Fantastic experience: Gym has seen a big improvement over the last few months cleanliness etc, props to the team and new management

Fantastic experience: amazing gym, very helpful staff and very kind too. Daniella the supervisor was so helpful with the questions and queries i had! also helped me with exercises and dieting advice. the environment in the gym too was just perfect to train in !

Fantastic experience: Dani is great

Fantastic experience: Daniella is great

Negative experience: In the summer the AC doesn't work well, the WIFI is terrible, in some areas it works and in others it doesn't, some machines are broken, it's a big gym, there should be more machines

Fantastic experience: Always clean and tidy!

Positive experience: Larger than expected with everything you really need for training to a specific level, only let down i would say is that it is not open 24/7 like other gym groups giving this branch a 4/5 stars

Fantastic experience: My workout at gym group charing cross was fantastic and staff are more helpful

Positive experience: I go to this gym every now and then. It’s in a very good location and it is spacious enough to enjoy a good session without waiting for equipment (off peak hours). However during the winter period this gym seems to get very cold and there doesn’t seem to be any central heating. It’s a big issue. I’ve had to wear my hoodie to workout because I couldn’t bare the cold. Please sort this out!

Fantastic experience: Unfortunately, the gym was closed without any prior notice via email and it still showed as open on Google. I would like to suggest that this gym consider becoming a 24-hour facility. It would make it much easier for those of us who work late, giving us the flexibility to train whenever we want.

Negative experience: No cleaning supplies to whip anything down after you use it been like this for a year or so. Never see anyone with their own towel either, so if it’s being encouraged to bring in a personal towel then it’s not working. Outside of that the gym is a great price, nice location but could have longer hours!

Negative experience: Experienced threatening experience at this gym on 09/10/24 from a fellow gym member who wanted to use the machine I just got in… swore for no reason at all. Won’t be coming back to this gym again if this is the behaviour they allow here. Felt very threatened and uncomfortable in his presence. Awful experience

Positive experience: My home gym.. Not perfect but what gym is, as perfect is personal. Never had an issue but I train daytimes when it's not busy. Great management there.. old and new. Lots of kit Always clean Never busy (when I go) Crap music I now use headphones. A gym buddy notice board would be great.

Fantastic experience: Love this gym, great location and lots of stuff. Wish the opening hours were a bit longer!

Fantastic experience: Fantastic facilities and value for money. Great central location.

Positive experience: What happened to the gear to wipe down equipment? also for the last month the soap dispenser in the ladies is not working despite my alerting the cleaning team. Come on gym group you can do better!

Negative experience: The Gym is great, clean and tidy, with lots of equipment available and well distributed along the gym. I have nothing to say about the gym staff since I never had any interactions with them. But customer service is terrible, I have asked for a simple list of the equipment available in the gym but they can't be bothered, on my first attempt they alerted me that I can't have a PT who is not from the gym although that was not what I asked them, on my second attempt they said that they don't have a list of equipment and suggested me to look the pictures on their website, like really? You don't know the equipment you have in your own gym?

Fantastic experience: Amazing gym and trainer Che! Came here to workout and decided to get a trainer. Gym had everything I needed and was supportive. Huge shout to Che though as he helped with my workouts and better myself. Made me 100x the person I was months ago. Heavily recommend the trainers especially Che if I had to do it again. Amazing refreshments and protein drinks too! Thanks gym group :)

Negative experience: I’m incredibly angry and frustrated at the lack of organization and communication at this gym. I am currently sitting in the dark in the Gym Group Charing Cross’ group workout room waiting for the 12:30p class I booked over a week ago to start, however the only trainer in the building is Vlad, one of their most exceptional personal trainers at this location who is not on duty today and not scheduled to be teaching this class. He’s attempted to contact gym leadership to find out why no one is here to teach the class with no success. Did I mention that this is the third time I’ve showed up for a class at this location for which no trainer has shown and no prior communication was given to me that the class was canceled? The first time this happened, Nicholas, the General Manager, was on duty. I told him I showed up for class and that no trainer was present, and he simply walked around the gym then told me, “Sorry, no one is here.” No reason was ever offered for the lack of a trainer. The second time the trainer was a no show, I ran into the gym manager Nathaniel and told him that I had a bone to pick with him because I had shown up to the gym twice for classes which I’d booked through their app only for no trainer to be on duty to teach it. And then again, no communication to me had occurred about a class cancelation. He assured me he would get to the bottom of it and it would never happen again. Clearly, that never happened. This is now the third time a trainer has not shown for a class. Let me be very clear: I am pissed off and this is 100% unacceptable, especially considering the fact that I’ve previously shown up for class twice only for no trainer to be present, always on a Thursday, and both the Manager and General Manager of the gym are aware of this. Who should be teaching these classes, and why are they advertised if they’re not available? And why was I not notified the first, second, and now this third time that no class would be occurring? This organization is a joke. I switched to this gym because of the classes that were offered and its proximity to my work and have been messed around. The temperature of their gym is also incredibly hot and it doesn’t seem that they have working AC. The best thing about this gym is one of their PTs Vlad, who is amazing. I work with him one on one once a week, and even take his class on Tuesdays, which are also great. He’s an amiable guy and really listens to you and caters your workout to your needs, also working with you on your diet to try and improve what you eat. And at this point, he is the sole reason I am still a member of this location until they sort their classes and management out, because clearly it’s disorganized.

Fantastic experience: This is a great Gym, we have been and had a personal training session with Vlad who was incredible. The gym is convenient, close to Embankment and Charring across, always clean and well maintained. It has all the equipment you need to. Highly recommend

Fantastic experience: Convenient location close to Embankment station. The gym is generally quiet, which is a bonus as you don't get to fight over the equipment. The main reason I continue to use the gym is Vlad, he is an amazing trainer. He is the type of person who inspires you to accomplish your goals, and I really appreciate his assistance. Vlad designed a program for me that works to build both strength and cardio fitness. I always get a great workout and get to listen to amazing music, his personal playlist. He can be a great motivator and I appreciate his help.

Fantastic experience: Cleanest, most organised, very good environment. Will all ways go there with pleasure and i am grateful that i found Vlad for the sessions. He doesn’t let you quit and make you feel you want to succeed. I come to this Gym from near Heathrow, despite the fact that are other Gyms closer to me. I do prefer this Gym. Well done boys. Good Work!

Fantastic experience: I've used the gym for 4 years now great atmosphere always clean and tidy, the PT's are very good too but in particular Vlad is superb I've been a gym user for over 20yrs and working with Vlad was taught lots of new techniques and diet plans highly recommend this guy, great personality very encouraging and extremely passionate about health and fitness

Fantastic experience: Tegan is always happy to help and easy to talk to. Great person to help me on my journey. Thanks

Fantastic experience: Well equipped, great location, clean changing rooms and friendly staff especially Nic

Fantastic experience: Tegan is a friendly Member of staff there and a good Manger . She will explain the equipment and exercise in different way so you can understand . will recommend this gym

Fantastic experience: Such a lovely gym to use. Tegan explained everything to me and was very helpful. I would recommend this gym!

Fantastic experience: Had visited this gym on my work trip earlier this week, great location, friendly staff and good equipment! Keep up the great work you doing guys!

Fantastic experience: Nathaniel is so great! Best manager ever! Keeps the gym so clean and is very helpful.

Fantastic experience: No frills gym with a good range of equipment. Generally quiet, and good amount of equipment so never normally waiting to use kit. Changing rooms always clean and staff friendly. Would recommend!

Fantastic experience: Gabi is an excellent and energetic staff in the gym who always willing to provide support and help to people! Love her so much and this lovely gym!!!

Fantastic experience: This gym is excellent! I’ve been doing personal training with Che since October, and he’s helped me with my weight loss journey. I’m much more toned and healthy than before. The other staff members are also amiable, and they have a good range of equipment. There are plenty of machines, so you never have to wait to get on them.

Fantastic experience: Great gym met Tegan there. Very friendly affordable and seems to be making changes for the best, the vibes picking up for sure. But even if I wanna come in do my own thing I can do that get what I need done mot short on equipment

Fantastic experience: Tegan is an incredibly talented general manager. she's always willing to listen and help as much as possible.

Fantastic experience: Tegan is a great,very friendly soft spoken and always willing to help

Fantastic experience: Gym group has been an amazing gym. I’ve been with them for a while now. The fact that it’s a 24 hr gym that is available close to home and at work. It’s hard for one not to go to the gym. The culture also is beautiful. The gym has people who want the same goal of bettering themselves. Love it so much

Fantastic experience: Staff are great, especially Tegan!

Fantastic experience: Tegan and Nick greeted me and we're nice

Fantastic experience: Nic and Tegan are lovely

Fantastic experience: Nicolas was very helpful teaching me exercises to deal with my injury and staff are very polite

Fantastic experience: Clean and spacious, lots of machines

Fantastic experience: Nicest The Gym in my opinion. It’s pretty quiet and I’ve never had to wait for equipment to be free. I’d definitely recommend it to anyone who’s anxious about going to the gym infront of people (like I was) because it’s normally super quiet. Once it was just me and one other person in the whole gym. Also met the new manager today Nick who seems like he wants to make the place nicer than it already is, which I think might be hard because it’s already so nice, but nice to see him around introducing himself to new people!

Fantastic experience: It was my day back to gym today and it’s one of the best gym in Central London!!

Fantastic experience: Great gym in a great location plus the manager is a super nice guy :)

Fantastic experience: Great gym, been training with Nathaniel who is the best trainer I’ve ever trained with ❤️

Fantastic experience: Really nice gym. Helpful staff and friendly atmosphere

Fantastic experience: Nathanial is great

Fantastic experience: Nathaniel is very helpful

Fantastic experience: I love the gym. Very comfortable. Very friendly gym. Especially Nico the manager, nice and friendly!

Fantastic experience: The gym is well maintained, nice space for classes. Friendly staff, especially Nick the manager is really nice and helpful.

Negative experience: Tried the gym today, sorry not impressed most of the equipment was too old, lockers in the mens changing to old..

Fantastic experience: Before meeting Gyn, I came here on Google to check the reviews, many of which were outdated and had bad information that honestly didn't make any sense. I checked the entire installation, there is no infiltration, it has already been renovated. the problem in the bathrooms doesn't exist, the dirt doesn't exist either, and the cupboards... there are many, I didn't see any problems. based on everything I saw here, disregard all these previous reviews, you have photos and this comment is based on my visit today 04/02/2024 The gym does have facilities that are not good and even ruin the name of the company, an example is the wood Green facilities, they are terrible. always full and with problems, I believe due to the poorly educated and piggy public in the region. I go to several units and the best are those in central London. Thank you to Luke who presented me with the nominations, congratulations on your education and professionalism. and congratulations to the gym for the professionalism and installation.

Fantastic experience: I’ve been going to this gym for about 6 months now and I’ve been having PT sessions with Gabrielle since December and it was the best decision I ever made…she’s helped me with so much not only physically but mentally, with the knowledge she has and the fact she generally wants you to achieve your goals, I now absolutely love the gym and have made real progress since having the sessions,I couldn’t recommend her enough :)

Negative experience: Positives - equipment is OK. A good mix and plenty of machines. Negatives - Probably 1/3 of the lockers in the male changing room are broken and many of the others permanently have locks on them suggesting that people leave items in them overnight. As a result its a struggle to get a locker and many people leave their clothes out on the benches. The showers, whilst in theory are very high tech being operated by hand gesture rather than a button or tap, are actually pretty useless. They constantly turn off even when you've just turned them on and are standing in front of them, and the temperature randomly gets cold. The hottest temperature isn't particular hot either.

Fantastic experience: My experience with The Gym Group Charing Cross has been and continues to be perfect. Convenience at its finest. A special shout out to one of the Personal Trainers Vlad. He has been very welcoming, kind and generous.

Fantastic experience: Gym is spacious and not busy. Equipment is spot on. Love my sessions with Vlad, I highly recommend him.

Fantastic experience: If you are the type of gym goer that’s affected by the shade of white RAL code on the ceiling and if the light temperature affects your emotions than perhaps this is not the gym for you. If however, you come to the gym to workout and lift some weights, you’ll like this gym. Equipment is in place, the gym is clean and I love my sessions with Vlad.

Fantastic experience: Lovely gym, clean and tidy, equipment is always where is supposed to be. I love my sessions with my PT Vlad

Fantastic experience: The best gym in London • very clean and free of unpleasant smells • don’t need to waste 15 min looking for equipment • lovely members

Fantastic experience: Great gym, lots of space for central London. Ask for Nathaniel, great PT super knowledgeable and attentive. Love the deadlifting classes on Wed!

Fantastic experience: Sick gym everyone’s really friendly and knowledgeable (especially Gabi, the French PT ). Would recommend !!

Fantastic experience: Nice gym! Tegan was so helpful and friendly ❤️

Fantastic experience: This gym has some fantastic classes that focus on getting strong and building a community

Fantastic experience: Great location and huge selection of machines. Houses the only personal trainer I will work with as he gets incredible results - thanks Nathaniel Morris.

Fantastic experience: Great gym with a great range of facilities, especially for the price. All the staff are so friendly and the classes they run are very inclusive! My favourite is deadlifts on Wednesday evenings, such a good vibe :)

Fantastic experience: I absolutely love the Deaflift class. The gym is clean and the staff are always helpfull

Fantastic experience: Great Gym, I visited recently for the first time. It is clean, spacious and the staff were friendly. Special mention to Nathaniel

Negative experience: Something really strange about this place I can’t put my finger on- they seem to play really saddening unmotivating music to everyone (lots of dull rap and monotone music) and everyone seems to get no motivation from being in there. Lots of people just looking on their Instagram and the staff seem to like to just spend their time on their phone too. The music is a soul of a gym and it’s sad this place just doesn’t make use of all that incredible motivating high energy music out there. Maybe it’s the staff choice reflecting their boredom. But we go there needing to feel the gym motivation!!!

Fantastic experience: Love it, great managers

Negative experience: Very poor management. Been member since 2018 as im local. Never seen such a poor management. I been robbed twice no help at all , i contacted management team for local discount as im manager in big company near by didn’t get any response. Today i went there and didn’t have hot water and apparently there is no hot water since beginning of last week. Really poor management! !!!

Negative experience: Has to be THE most UNmotivating de-energising gym. They play dull music that’s anything but positive or uplifting and everyone seems depressed and just hunched over their phone. TAKE YOUR HEADPHONES and try not to notice you have done four sets of five different exercises when the other guy is still on third set of one because he’s just scrolling on Instagram. I NEED to change my gym membership to somewhere else. Anywhere else. Can this place please stop playing rap and play upbeat motivating positive workout music?! It might help everyone. They do have good equipment though. A lot of the lockers are beaten and broken.

Negative experience: Located close to embankment tube stop and Charing Cross train station, its Affordable, has all the various work out sections of a gym. Classes are available. Self entry via pod with code. General average cleanliness with blue paper towels On floor and items misplaced at times. Little wiping down of seats/ benches but users. Negative: issues with over crowding after work Monday to Thursday 2.limited opening hours at the weekend:10am-5pm. 3 Water leaks in free weight area, above. cross trainer and lower ground where pec fly machine is. 4. some surfaces of equipment worn out and cracked so cuts into skin when using/ sat on. 5. Broken down treadmills which takes along time to fix.

Positive experience: Great location

Positive experience: Great equipment and staff. And if you want a place to scroll on Instagram and YouTube for two hours, with an occasional set of exercise every five minutes so you never break a sweat, then you’ll be in great company.

Negative experience: A low-cost gym charging £5 in "admin fee" for changing your monthly plan! even if you have a 1 month rolling contract!

Fantastic experience: Very good :)

Fantastic experience: Solid gym, three floors. Only issue with all gym group gyms is that the water has sooo much limescale, it's barely drinkable.

Negative experience: Honestly iv been training at This gym on and off for 7years and I think they have never changed the sound track. It’s only down to the gym’s convenience I even still train here. Walking down the stairs literally drains the life out of me because the atmosphere is so boring. The front entrance smells like a rat has died somewhere. Plus there is one old man who walks around with basically see-through short shorts. The staff pay next to no attention to anything and there is one male staff member who spends most of his time giving dirty looks. If I could Give no stars I would

Fantastic experience: Nice gym! They have good equipments for workout. The gym is well-mantained and clean and the trainers/coaches are friendly and supportive!

Fantastic experience: Loads of equipment nice and quit 3 floors great gym

Fantastic experience: Nice, clean and quiet. Opening hours at the weekends are not as good as on weekdays but it’s a great place to start your day with. Thank you very much indeed

Fantastic experience: My favourite TheGymGroup place.

Positive experience: Located in Central London

Negative experience: The air conditioners are incredibly dirty. Wondering how this is legal even. Very AC was like this - full of dirt from many years of use. It has obviously never been clean

Fantastic experience: I've never complained about anything in the gym but at least hope you guys make sure you have tissues in the toilets I didn't realize until today what God's response was thanks to this man who handed me hope through the crack of the door

Fantastic experience: Not very busy gym

Negative experience: The doors automatically lock at 16:50 - and there's zero staff, causing myself and someone else's belongings to be locked inside. In trying to get back in I got a bad cut on my hand. The customer service number was not working. Shocking treatment of customers.

Fantastic experience: Excellent Central London Gym!

Positive experience: A decent gym at an excellent location.

Positive experience: It's a decent gym, not too busy since reopening after covid. Generally cleam and tidy, but availability of tissue and spray for wipe diwms could be better - it's very rare to see people clean up after themselves now as old habits return, but a lack of cleaning products makes it harder for those of us who want to wipe down equipment to do so.

Fantastic experience: Great gym, very nice and clean I loved it