Belton Woods Hotel, Spa & Golf Resort
Information about Belton Woods Hotel, Spa & Golf Resort
Our comment from FitFit UK about Belton Woods Hotel, Spa & Golf Resort:
Belton Woods Hotel, Spa & Golf Resort in Grantham offers a fantastic experience for both leisure and corporate guests. Many visitors have praised the stunning decor, excellent food quality, and the welcoming atmosphere created by the friendly staff. Highlights include:
- Exceptional Accommodation: Rooms are spacious, clean, and equipped with modern amenities, providing a homely feel.
- Dining Experience: Guests commonly commend the delicious meals served during breakfast, lunch, and dinner, although service wait times can sometimes be longer than expected.
- Outstanding Golf and Spa Facilities: The resort features two challenging golf courses, and visitors appreciate the well-maintained spa area. Many have noted the expertise of staff members, such as Myrna, who maintains impeccable cleanliness in the changing areas.
- Friendly Staff: The hotel is known for its helpful and accommodating team members, including Ewelina, Victoria, and Harry, who receive numerous accolades for their exceptional service.
- A Scenic Location: Set in beautiful grounds, it is perfect for relaxation, family gatherings, and social events.
However, some guests have reported occasional lapses in service during busy times, particularly concerning delayed food orders and staffing shortages. While these instances have affected the overall enjoyment for some, many believe the positives far outweigh the negatives. With various activities and facilities available, Belton Woods is a recommended destination for both golf enthusiasts and those seeking a relaxing retreat.
Services, Machines and Guided Classes
Belton Woods Hotel, Spa & Golf Resort: Opinions
Fantastic experience: Great stay, perfect for the winter lights at the NT opposite.
Dear Maxine Pratt, Thank you so much for sharing your experience! We're delighted to hear that your stay was enjoyable and well-timed with the winter lights at the National Trust. Your satisfaction is very important to us, and we hope to welcome you back soon for another memorable visit. If there's anything else we can do for you, please don't hesitate to let us know. Regards Mike Stenson General Manager
Negative experience: Very disappointed with festive lunch. Plates were not cleared, waiter service for dinks was non existent and food was cold. Also food was not as described on menu that was sent to us. This was for a large group for work party, the restaurant was nearly empty, so no excuse for poor customer service. Unfortunately we will not be returning. A waste of over £700, would expect much better.
Dear Nicola French, Thank you for sharing your experience, and I'm truly sorry to hear about the disappointing service and meal you received. It's clear that the experience fell short of your expectations. Your feedback is invaluable, and I'll ensure it reaches the appropriate team for review. We strive to provide exceptional service, especially during special occasions like work parties, and it's regrettable that we did not meet those standards this time. Please feel free to reach out if there's anything further we can do to address your concerns or make amends. Yours sincerely Michael Stenson General Manager
Fantastic experience: Great location for Christmas party excellent food and great rooms highly recommend for a weekend or mid week break.
Dear Mark Armstrong, Thank you for sharing your glowing recommendation! It's wonderful to hear that you had such a positive experience with the location, food, and accommodation. Your feedback is invaluable and will surely help others looking for the perfect spot for a Christmas party or a relaxing getaway. If there's anything else you'd like to share or need further assistance with, please feel free to reach out. Regards Mike Stenson General Manager
Fantastic experience: We had a great evening and the food was exceptional. We had the pleasure of being seen at the checkout desk by Laurence who was amazing at sorting out an issue for us. We will definitely be stopping over again.
Dear Barry Clayton Thank you so much for sharing your delightful experience with us. We're thrilled to hear that you enjoyed the evening and found the food exceptional. Laurence will be pleased to know how much his assistance meant to you. It's wonderful knowing you'll be visiting us again, and we look forward to welcoming you back soon! Regards Mike Stenson General Manager
Fantastic experience: It's fair out of town, food is fantastic and the staff are very helpful
Dear Stephen Carter, Thank you for sharing your experience. It sounds like a delightful place with excellent food and attentive staff. If there's anything more you'd like to share or if you have any recommendations for others, please feel free to let us know! Regards Mike Stenson General Manager
Fantastic experience: The leisure staff are always so friendly and helpful and the gym is well equipped, modern and clean thanks to Myrna, the kindest lady who makes sure the health club is always spotless!
Dear Phoebe Mahoney, Thank you for sharing such positive feedback about our leisure staff and facilities. We're delighted to hear that you've had a wonderful experience, and we'll be sure to pass on your kind words to Myrna. Her dedication truly makes a difference, and we're grateful for her commitment in maintaining a welcoming environment. If there's anything more we can do to enhance your visits, please don't hesitate to let us know. Regards Mike Stenson General Manager
Fantastic experience: Service in the bar in the restaurant was fantastic by Harry he was great. So polite and welcoming.
Dear Di Hooper, Thank you for sharing your positive experience with us. We're delighted to hear that Harry provided such fantastic service in the bar, making you feel both welcomed and valued. We will certainly pass on your kind words to him, as feedback like yours truly motivates our team to continue delivering exceptional service. If there's anything else we can do for you, please don't hesitate to let us know. Regards Mike Stenson General Manager
Fantastic experience: Ewelina is not just helpful, but also super chatty, creating a really friendly and welcoming atmosphere in the bar.
Dear Alice Margiotta, Thank you for sharing your experience with Ewelina. It's wonderful to hear that she contributes to such a friendly and welcoming atmosphere at the bar. Her helpfulness and cheerful nature truly make a positive impact. We appreciate your feedback and are delighted that her presence enhances your visits. Regards Mike Stenson General Manager
Fantastic experience: I was first time in the gym this morning and excellent service and equipment . Myrna, the cleaner, did a really good job cleaning the changing room
Dear Bob Oldershaw. I'm delighted to hear about your positive experience at the gym! It's great to know that the service and equipment met your expectations. It's also wonderful to hear that Myrna is doing such a fantastic job in keeping the changing rooms clean and tidy. I'll be sure to pass on your kind words to her; I'm sure she'll appreciate it greatly. If there's anything else you'd like to share or need assistance with, please don't hesitate to reach out. Regards Mike Stenson General Manager
Positive experience: Just got back from a two night stay, nice friendly staff, our evening meal was delicious! We had a very relaxing stay, plus an excellent facial and back massage by a lovely lady named Deidre- thankyou! The gym is good and we enjoyed the spa. Our room was nice and warm and homely but the only thing that let it down was how thin the walls are! You can literally hear a pin drop in the room next door, thus were woke up by the people in the next room faffing about in the morning - the only reason we wouldn’t return.
Dear Rachel, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the friendly service, delicious meals, and a relaxing spa experience with Deidre. It's wonderful to know you appreciated the gym and found your room warm and homely. However, we're sorry to learn about the disturbance caused by the thin walls. We truly value your feedback as it helps us improve our facilities for future guests. We hope you'll reconsider visiting us again, as we would love another opportunity to provide you with a more restful stay. Regards Mike Stenson General Manager
Fantastic experience: Fabulous location for a large party..lovely staff, good food, well organised. Would definitely book our works Christmas party here again. And big thank you to the spa for fitting us in.
Dear Jenny Sherbourne, Thank you so much for your kind words. It's wonderful to hear that you had such a positive experience with us. We're thrilled that our location, staff, and food met your expectations and contributed to a memorable event. It was our pleasure to accommodate you at the spa, and we're delighted we could fit you in. We look forward to welcoming you back for your works Christmas party next year! Regards Mike Stenson General Manager
Fantastic experience: Such a lovely experience. Room was lovely and evening meal was faultless as was the staff . Bathsheba was my therapist. The massage was wonderful and Bathsheba made the experience extra special. Felt like I'd known her forever and had such a giggle. The staff gave exceptional service and nothing was too much trouble. We would definitely visit again. Thank you
Dear Wendy Benge, Thank you so much for sharing your delightful experience with us. We're thrilled to hear that you enjoyed your stay and that the room and evening meal met your expectations. It's wonderful to know that Bathsheba made your massage so memorable, adding a personal touch to your visit. Our team strives to provide exceptional service, and it's heartening to see their efforts recognised. We look forward to welcoming you back in the future! Regards Mike Stenson General Manager
Fantastic experience: Very enjoyable Spa day with friends. Excellent Fit for Business back massage with Bathsheba, highly recommended.
Dear Sue Valiance, Thank you so much for sharing your experience! We're thrilled to hear that you had an enjoyable spa day with friends and that the Fit for Business back massage with Bathsheba exceeded your expectations. Your recommendation means a lot, and we hope to welcome you back soon for another relaxing visit. If there's anything else you'd like to share or inquire about, please feel free to reach out. Regards Mike Stenson General Manager
Fantastic experience: I am a long-term member of Belton Woods leisure. I am doing this review because the hotel has an absolute diamond of a cleaner in Myrna. Sheila keeps the changing rooms and the gymnasium immaculate. I defy anyone to find any changing room anywhere in the UK cleaner. Well done, Myrna. The hotel needs to know what a priceless member of staff you are
Dear Roy Thank you for taking the time to share your heartfelt appreciation for Myrna's exceptional work at Belton Woods leisure. It's truly wonderful to hear about her dedication and the impeccable standards she maintains in the changing rooms and gymnasium. Your recognition of her efforts is invaluable, and I'll ensure that this feedback reaches the management team so they know just how much of a gem Myrna is to their team. Thank you once again for highlighting such outstanding service! Regards Mike Stenson General Manager
Fantastic experience: We were here for a spa day and it didn't disappoint. Use of the swimming pool, hot tub, steam room, sauna and relaxation room. Ours also included an afternoon tea plus 2 x 25min treatments of choice. My companion is dairy free and the afternoon tea for her was just as good as mine. Very accommodating. The staff were also really friendly. Lovely day all round
Dear karen, Thank you for sharing your delightful experience with us. It's wonderful to hear that you enjoyed the spa facilities and found the afternoon tea accommodating to all dietary needs. We're thrilled that both you and your companion had such a pleasant time, and we're especially pleased to know our staff contributed positively to your day. We hope to welcome you back for another relaxing visit soon! Regards Mike Stenson General Manager
Fantastic experience: Excellent hotel! The staff were so friendly and helpful, particularly Liam who managed the breakfast room, who made our stay so pleasant with his welcoming and cheerful smile. Lawrence on reception was also very kind and accommodating. The hotel is in a lovely location with beautiful views. Great for families.
Dear ann Dunleavy, Thank you for sharing your wonderful experience with us. We're delighted to hear that our staff, especially Liam and Lawrence, contributed positively to your stay with their friendliness and helpfulness. It's fantastic that you enjoyed the lovely location and beautiful views as well. We truly appreciate your kind words and look forward to welcoming you and your family back in the future. If there's anything more we can do to enhance your next visit, please let us know! Regards Mike Stenson General Manager
Negative experience: My wife and I have stayed here perhaps 15-20 times over the years. In our opinion, it’s changed, and not for the better. It is now, primarily, a golf resort, which is fine but call it that, not a ‘hotel, spa and golf resort’. Perhaps a ‘golf resort, hotel and spa’ ? Then, when it’s busy, the lounge/bar and restaurant struggle to cope. I won’t go into detail but ‘run out ‘ of too many items, either behind the bar or on the menu. Final point regarding dogs - ‘dog friendly’ or ‘open door policy’ ? Dogs not on leads and barking in bedrooms. Before people comment, we’ve been dog owners in the past. In conclusion, end of an era for my wife and I, but we wish the hotel every success in the future.
Dear Mr Temple, Thank you for sharing your feedback with us. We truly appreciate your loyalty over the years and are sorry to hear about your recent experience. We regret any inconvenience you faced with our services and assure you that we continuously work to improve and exceed our guests experience, including addressing the issues related to stock availability in our lounge/bar and restaurant. Regarding our pet policy, we do show this on our website and advise people on check in to ensure minimal disruption to others guests staying in the hotel. We thank you once again for your candid comments and wish you all the best in your future travels. Should circumstances change, we would be delighted to welcome you back at any time. Sincerely, Ryan B Operations Manager
Fantastic experience: Lovely decor, excellent offer with swimming, sauna, Jacuzzi and golf. Breakfast was plentiful and excellent quality with well appointed dining room which felt comfortable yet luxurious. Everyone was extremely helpful and friendly. They paid very good attention to allergies and dealt with a first aid issue in their stride. We visited nearby Belton Hall (National Trust) which was a whole day out as a family. The only improvement that could possibly be made would be some management of swimming pool users who were throwing a ball between them in the pool, which was felt to be inconsiderate and everyone around was unhappy about.
Dear Elisa, Thank you for sharing your thoughtful review. It's wonderful to hear that you enjoyed the decor, amenities, and dining experience, along with the attentive service provided by the staff. We appreciate your feedback regarding the swimming pool area; we'll certainly take this into consideration to ensure an even better experience for all guests in the future. Thank you once again for your valuable insights! Kind Regards Ryan B Operations Manager
Negative experience: Wanted to check in early... couldn't. Not a problem Asked about using facilities early "Nope not until after checkin" ....great, not like every other hotel in the world then! Talk about accommodating customers wishes?
Dear Darren, Thank you for sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel accommodated during your stay. While we strive to meet all our guests' needs, there are times when certain policies must be adhered to. Your comments are invaluable in helping us improve our services, and we'll certainly take them on board as we look for ways to enhance guest satisfaction. Thank you for your understanding and patience, and we hope to have the opportunity to welcome you again in the future under more favourable circumstances. Kind Regards Ryan B Operations Manager
Fantastic experience: The staff were amazing, nothing was too much for this friendly group of young people.
Dear Anthony, Thank you so much for your kind words. We're thrilled to hear that our staff made such a positive impression on you. They truly strive to provide the best experience possible, and it's wonderful to know their efforts are appreciated. We hope to welcome you back soon! Kind Regards Ryan B Operations Manager
Positive experience: We we're going for a swim, and we kinda lost, as it's our first time here, we saw Myrna and she was very helpful. Place was very nice and clean..
Dear Ruby Mendoza, Thank you for sharing your experience. It's wonderful to hear that Myrna was able to assist you when you got a bit lost on your way to the swim. We're pleased that you found the place nice and clean, as we strive to maintain a welcoming environment for all our visitors. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Regards Mike Stenson General Manager
Positive experience: My yoga teacher organised this place for a weekend retreat and we were made to feel very welcome by all the staff. Lovely location, rooms, great food spa area and beautiful studio for our yoga - what more could you want!
Dear Denise Cooper, Thank you for sharing your wonderful experience. It's heartening to hear that the retreat was so welcoming and provided such a lovely setting for relaxation and yoga practice. From the charming location to the excellent facilities, it sounds like an ideal getaway. I'm glad you had such a fulfilling time, and I hope you'll have many more enriching retreats in the future! Regards Mike Stenson General Manager
Fantastic experience: Dinesh was such a lovely server, made sure we was okay and got us our food quick
Dear Megan xo, Thank you for sharing your experience with Dinesh. It’s wonderful to hear that he provided such attentive and efficient service, ensuring you had a pleasant dining experience. We truly value your feedback and will make sure to pass on your kind words to him. If there's anything else we can do for you, please let us know! Regards Mike Stenson General Manager
Fantastic experience: Went on a two day golf trip food rooms and service were excellent.
Dear John Wells, It sounds like you had a fantastic time on your golf trip! Imagine having that same level of excellence every time you travel. Choosing destinations and accommodations known for their outstanding food, rooms, and service can make all your trips equally memorable. Why not book another stay or explore similar options for your next getaway? The experience you've described is just a taste of the amazing journeys you can continue to enjoy! Regards Mike Stenson General Manager
Fantastic experience: Just home from a weekend golf break at belton woods, I rarely leave reviews but feel this weekend was perfect. From the course marshals and pro shop, to the house staff in the hotel nothing was to much. I would say we preferred the lakes to the woods course but both were in great condition considering the weather we’ve had. Thanks once again for a lovely weekend.
Dear Dave Austin, Thank you so much for taking the time to share your experience with us. It's truly heartening to hear that your weekend at Belton Woods was nothing short of perfect. We’re delighted that our course marshals, pro shop, and hotel staff contributed to making your stay enjoyable, and we appreciate your kind words about the condition of both courses despite the weather conditions. Your preference for the Lakes course is noted and valued. We look forward to welcoming you back for another wonderful visit in the future! Regards Mike Stenson General Manager
Positive experience: Food service very slow, 10 to 15mins between people on the same table getting their food. Food was good.
Dear Nigel Smith, Thank you for sharing your experience with us. I'm truly sorry to hear about the delay in service, as it's important to us that everyone enjoys their meal together. I'm glad that you enjoyed the food itself, and I assure you we are committed to improving our service speed. Your feedback is invaluable, and we'll be addressing this with our team to ensure a smoother experience next time. Please do visit us again soon! Regards Mike Stenson General Manager
Fantastic experience: Great weekend of golf. Hotel was great. Food and service first class and golf was amazing. Courses in great condition
Dear Rob Hurlow, It's wonderful to hear that you had such a fantastic weekend of golf! The combination of excellent hotel accommodations, first-class food and service, and amazing golf courses in top condition must have made for an unforgettable experience. It's always rewarding when everything comes together perfectly for a memorable getaway. If you have any recommendations or tips from your trip, I'd love to hear them! Regards Mike Stenson General Manager
Fantastic experience: Skye was absolutely fantastic! Such a lovely kind, positive person. Would highly recommend!
Dear S Dore, Thank you for sharing your experience with Skye. It's wonderful to hear that she made such a positive impression with her kindness and positivity. Your recommendation means a lot, and we truly appreciate it! Regards Mike Stenson General Manager
Fantastic experience: Went for a business seminar. Nice room, good food. Decaffeinated coffee was rubbish though.
Dear Nick Ash, Thank you for sharing your experience. I'm glad to hear that the room and food met your expectations. However, I’m sorry to learn about the disappointing decaffeinated coffee. We’ll certainly take this feedback on board and strive to improve in the future. If there's anything else you'd like to comment on or suggest, please feel free to let us know. Regards Mike Stenson General Manager
Fantastic experience: Great event hosted by Cam and assisted by Pearce and Kian. Couldn't have asked for a better evening
Dear Wendy Lee, Thank you for your heartfelt feedback. We're delighted to hear that you had such a wonderful experience at the event hosted by Cam, with assistance from Pearce and Kian. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to them. If there's anything else we can do for you, please don't hesitate to let us know. Regards Mike Stenson General Manager
Fantastic experience: Visited with my friends recently and was greeted and served by Harry in the bar area. An absolute gentleman and provided outstanding customer service. Would hightly recommend to all my friends!
Dear Annie, Thank you for sharing your experience with us. We're delighted to hear that Harry made such a positive impression on your visit. Outstanding customer service is something we strive for, and it's wonderful to know Harry exemplified this. Your recommendation means a lot to us, and we look forward to welcoming you and your friends again soon! Regards Mike Stenson General Manager
Fantastic experience: Stayed in one of the lodge chalet's. Perfect location for Golf.
Dear Kay Martin Thank you for sharing your experience. I'm delighted to hear that you enjoyed staying in one of our lodge chalets and found the location perfect for golf. We strive to provide our guests with the best possible experience, and your feedback is greatly appreciated. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. Regards Mike Stenson General Manager
Positive experience: Good but not cheap. Excellent location for society or corporate event. Matt did a great job of our day.
Dear Steve Young, Thank you for your feedback. We're glad to hear that you found our location excellent for your event and that Matt did a great job on the day. We strive to provide quality service and facilities, and while we acknowledge that it may not be the cheapest option, we believe in delivering value for an exceptional experience. Please do not hesitate to reach out if you have any further comments or need assistance with future events. Regards Mike Stenson General Manager
Positive experience: Rooms and hotel very good golf course looking a bit tired greens and bunkers need attention it was like putting on a carpet and there suppose to be sand in the bunkers
Dear Derek Barker, Thank you for your feedback. We're glad to hear that you enjoyed the rooms and hotel. Your comments regarding the golf course are a bit of a surprise, as we have had overwhelming positive comments about the course. I will share with our Green Keeping Team to ensure these issues are addressed promptly. We appreciate your honesty and hope to provide a better experience on your next visit. Yours sincerely Michael Stenson General Manager
Positive experience: We stayed in a lodge, not the hotel. The lodges are well-equipped, spacious and comfortable with views across the flat Lincolnshire countryside.
Dear Fr Neil Bryson Thank you for sharing your experience. It's wonderful to hear that you enjoyed your stay in the lodge. The well-equipped, spacious, and comfortable lodges with views of the flat Lincolnshire countryside sound delightful. If there's anything more you'd like to share or any specific feedback you have, we'd love to hear it. Regards Mike Stenson General Manager
Fantastic experience: Just popped in for breakfast but loved the service and friendliness. The lady behind the bar in the golf section was wonderful, really kind and helpful to me and my dog. Others I spoke to also were warm and happy to help. The grounds were spectacular.
Dear it does Lighting, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed both the service and the friendliness of our team. The lady behind the bar in the golf section will be especially pleased to know she made a positive impact on your visit. It's wonderful to know that you and your dog felt welcomed and well taken care of. We're also glad you appreciated the spectacular grounds. We look forward to welcoming you back soon! Regards Mike Stenson General Manager
Fantastic experience: I was just there for a game of golf did'nt stay in the hotel. The course and meal after was great, the staff very professional.
Dear Sid Hicks, Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon. Regards Mike Stenson General Manager
Fantastic experience: Stayed for two nights over the weekend and had a wonderful time from start to finish. We were a group of 16 and were very well looked after by the team at belton woods. I was very impressed by every aspect of the stay from the service, to the quality of the food, to the two excellent golf courses. The room was spacious comfortable and clean. The food was fantastic. The golf courses were in great conditions and Peter (the starter) was very knowledgeable and very friendly. Special shout out to the bar staff that looked after us over the weekend who was ewelina and Victoria, they could do enough for us and worked their socks off all weekend to keep the bar moving despite it being very busy. Excellent service. All in all a fantastic stay and play golf event. Would definitely recommend. 5 Rob
Dear Rob Kennerley, Thank you so much for your heartfelt feedback. We're thrilled to hear that you and your group had such a wonderful time at Belton Woods. Your kind words about our service, food quality, and golf courses truly mean a lot to us. We'll be sure to pass on your special mentions to Peter, Ewelina, and Victoria as well. We're delighted that every aspect of your stay met your expectations and that our team could contribute to making your weekend enjoyable. We look forward to welcoming you back in the future. Regards Mike Stenson General Manager
Fantastic experience: Second time staying had a lovely stay,breakfast is always lovely,clean well looked after rooms and good service thanks again
Dear Ali Ahmed, Thank you for choosing to stay with us once more. We're delighted to hear that you enjoyed your visit, especially our breakfast, clean and well-maintained rooms, and the quality of our service. Your kind words mean a lot to us. We look forward to welcoming you back again in the future! Regards Mike Stenson General Manager
Fantastic experience: I booked this trip for a party of 16 golfers and universally we all commented on how good the hotel and staff were during our stay. This is the seventh trip I’ve organised to a ‘hotel golf resort’ and this has been the best experience so far. Everybody commented on how good the food was at breakfast, lunch and dinner. The bar staff were friendly and worked their socks off during very busy sessions, where arguably they could have used an additional pair of hands. Special mention here must go to Ewelina and Victoria who really looked after us. The two golf courses were also both in good condition, particularly bearing in mind how busy they must have been at the end of a long summer. Special mention here also to golf ‘meeter and greeter’ Peter, who was so friendly and helpful on all 3 days and set the tone just perfectly for a holiday golf trip. Rooms were spacious and comfortable and the hotel is well maintained with friendly staff at all locations. Although we weren’t there for and didn’t use the spa and gym facilities, they also looked to be in fantastic order. I would highly recommend Belton Woods to anyone wishing to book for a golf party. One minor constructive criticism was the arrangement for setting up a resort tab for the group which I had enquired about prior to arriving. This was unnecessarily complicated for the period before we had checked into our room and there were mixed messages from the people in The Claret Jug Bar and Reception which led to a bit of unnecessary faffing about between the two locations and closing tabs and reopening elsewhere. One other point on the tab (we spent more than £2000.00) was that there was no visibility that we had received the promised 10% on drinks promised through our booking with Golf-breaks and needed to continually seek reassurance that this was being applied. Hope this assists with managing this element slightly better for future parties.
Dear Andrew Walker, Thank you for sharing your experience at Belton Woods. I am genuinely pleased to hear that your party of 16 golfers had such a positive stay. Your compliments about the hotel, staff, and overall experience are deeply appreciated. It's wonderful to know that this was the best trip you've organised so far, especially considering it was your seventh such trip. The praise for the food at all meals and the commendation for the bar staff's hard work during busy sessions is duly noted. Ewelina and Victoria, in particular, will be thrilled to hear they made a significant impact on your stay. The golf courses' condition and Peter's friendly assistance clearly added to the enjoyment of your holiday golf trip. It's great to hear that you found the rooms spacious and comfortable and appreciated the well-maintained facilities throughout the hotel. Your recommendation of Belton Woods for future golf parties is highly valued. We will certainly take into account your constructive feedback regarding setting up a resort tab. It’s important that our processes are seamless and efficient, so I appreciate you bringing this matter to our attention. We will strive to ensure clearer communication between our departments in future. Thank you once again for your thoughtful review—we hope to welcome you back soon! Regards Mike Stenson General Manager
Fantastic experience: Gorgeous place, lovely golf course. Fantastic food and beers
Dear James Whitecross, Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon. Regards Mike Stenson General Manager
Positive experience: Didn't get what we booked.We booked a superior room. When we checked in there was a big queue with only one receptionist so an unacceptable wait. When we got to the room the minibar wasn't stocked, there was no robes and no espresso machine. Phoned reception with no reply so I went down and there was an even bigger queue . Receptionist said she would send housekeeping and she arrived to stock the minibar and deliver the robes. We never got the espresso machine.
Dear Trevor John Smith, I apologise for the inconvenience caused. We understand how frustrating this must be. Please provide us with more details about your booking, and we'll do our best to resolve the issue promptly. Thank you for bringing this to our attention. Yours sincerely Michael Stenson General Manager
Positive experience: Great for golf break. 2 challenging courses. Accommodation and facilities excellent. Golf staff in the pro shop were great as were the guys at the first tee areas. Breakfast excellent. 1st night at dinner service was excellent. The second night however was awful..... We were seated at 7.30, ordered drinks, we waited 1 hour for somebody to take our orders, starter arrived 1 hour later.....it was only garlic bread...... our mains then took 2 hours to arrive which was then 22:30. We were asked if we wanted dessert......but would have been another hour. This spoiled what was a great trip......
Dear syeven hargreaves Thank you for taking the time to share your detailed feedback about your golf break. We're truly pleased to hear that you enjoyed our challenging courses, excellent accommodation, and facilities. It's wonderful to know that our golf staff and pro shop team provided great service, and that you found the breakfast to be excellent. We're deeply concerned, however, about your experience during the second night's dinner. We sincerely apologise for the unacceptable delays in service and the overall poor dining experience. This is not the standard we strive to maintain, and we're genuinely disappointed that it marred what was otherwise a great trip. We take your feedback very seriously and will address these issues with our dining staff to ensure such incidents don't occur in the future. We'd be grateful if you could provide more details about your dining experience, as it will help us improve our service. Once again, we're truly sorry for the inconvenience caused. We value your patronage and hope that, despite this setback, you'll consider giving us another opportunity to provide you with the exceptional experience you deserve. Regards Mike Stenson General Manager
Fantastic experience: Excellent hotel and accommodation bit pricey Excellent food and service . Courses were in great condition greens were slow on the Woods Course and loads better on Lakes course all recently been hollow tired and top dressed but were excellent at the weekend. Weather was superb which helps loads. Would I go back definitely bit of a journey though .
Dear David Whittingham, Thank you for your thoughtful review. We're genuinely pleased to hear you had an excellent experience with our hotel and accommodation. We appreciate your honest feedback about the pricing, and we'll take that into consideration. It's wonderful to know you enjoyed our food and service. We take great pride in both, so it's heartening to hear your positive comments. Regarding the golf courses, we're glad you found them in great condition overall. We understand your observations about the greens' speed on the Woods Course compared to the Lakes Course. Our groundskeeping team works diligently to maintain both courses, and we'll pass along your feedback to help us improve further. We're delighted that you enjoyed good weather during your stay - it certainly does enhance the golfing experience! Your comment about the journey is noted, but we're truly thrilled that you'd consider returning despite the distance. If there's anything we can do to make your next visit even more comfortable or convenient, please don't hesitate to let us know. Thank you again for choosing our hotel and golf courses. We look forward to welcoming you back in the future. Regards Mike Stenson General Manager
Fantastic experience: Great Golf Courses, food very good, Victoria & Ewie where very professional and nothing was to much trouble, great staff Only downfall was, as a golf party of 12 we didn't pay to be catered for in a boring hospitality room and the food to take ages ruins the experience, Every night your sat room a table for hours, boring, we should be able to use the main dinning room
Dear Mark Fryer, Thank you for your thoughtful feedback about our golf courses and staff. We're truly pleased to hear that you enjoyed the courses and found the food to be of good quality. It's wonderful to know that Victoria and Ewie provided such excellent service. We sincerely apologise for the issues you experienced with dining arrangements. We understand how frustrating it must have been to spend so much time waiting in the hospitality room, especially as part of a large golf party. Your point about preferring to use the main dining room is well-taken. We're genuinely grateful for this constructive criticism, as it helps us improve our services. We'll carefully consider your suggestions about offering more flexible dining options for golf groups. Our aim is to ensure all our guests have a thoroughly enjoyable experience, both on and off the course. Please know that we value your patronage and hope to welcome you back in the future. If you have any further thoughts or suggestions, we'd be more than happy to hear them. Regards Mike Stenson General Manager
Negative experience: I carefully chose a deluxe room on the website as these looked to be the most recently refurbished, when we checked in I queried the room but was told we had been upgraded to a superior twin…….although lovely clean bedding and golf course views which the one we chose should have had, the room and furniture was very tired….shabby and marked furniture… I would never had paid nearly £200 a night for this tired room. If I had known I would have chosen a basic room as the bedding would have been just as clean. We knew it would be busy with family’s in the school holidays and this is not a problem the problem was not enough staff to accommodate a busy hotel, a simple curry and pasta dish took 55 mins to serve, we were the only ones in the restaurant…. A 6 o’clock booking …….. then breakfast was chaotic again not enough staff ….our breakfast table was pointed out to us from a distance as the over run gentleman didn’t have the time to show us to a table properly, there was no cutlery…. We informed a young lady but again she was over run and eventually we went to where the cutlery was and helped ourselves. Tea and coffee from machines…. No service at all….very disappointing A far cry from the service this hotel used to give. It used to cater for all……family’s, golfers and couples but now it’s just family’s and golfers….it’s a pity . After many many happy stays here in the past this will be our last. Very poor value for money.
Dear Jenny Wapplington, I sincerely apologise for the disappointing experience you had during your recent stay with us. We truly value your loyalty as a returning guest, and it's disheartening to hear that we've fallen short of the high standards we've previously maintained. Your feedback regarding the room quality, dining service, and breakfast experience is incredibly valuable to us. We understand the frustration of not receiving the room you carefully selected and the inconvenience caused by understaffing and long wait times. These issues are certainly not representative of the level of service we aim to provide. Please be assured that we are taking your comments very seriously. We will be reviewing our room allocation process, staffing levels, and overall service quality to address these concerns and prevent similar situations in the future. We genuinely appreciate your honest feedback, as it helps us identify areas for improvement. We would very much like the opportunity to make things right and restore your faith in our hotel. Thank you for taking the time to share your experience. Your feedback is invaluable in our ongoing efforts to enhance our guests' stays. Yours sincerely Michael Stenson General Manager
Fantastic experience: definitely one of the best stays we had. Stayed in lodge 18 for my father in law's birthday week where my partner and his dad played golf all week. Mother in law and I went for a spa and it was spectacular. lovely rooms, amazing shower water pressure. heated flooring in bathroom. shame sauna isn't running anymore in the lodges but completely understandable. breakfast was great, pool too crowded but overall fine.
Dear Patricia Fel, Thank you ever so much for your glowing review. We're truly delighted that you and your family had such a wonderful stay with us for your father-in-law's birthday week. It's heartening to hear that the golfing facilities met the expectations of your partner and his dad, and that you and your mother-in-law enjoyed our spa services. We're particularly pleased that you found the rooms lovely and appreciated details like the amazing shower pressure and heated bathroom flooring. Your kind words about our breakfast service are also greatly appreciated. We do sincerely apologise for the crowded pool and the unavailability of the sauna in the lodges. We're constantly striving to improve our guests' experiences, and your feedback is invaluable in helping us do so. Once again, thank you for choosing to stay with us. We genuinely hope to have the pleasure of welcoming you and your family back in the future for another memorable stay. Regards Mike Stenson General Manager
Fantastic experience: What an amazing hotel. We were having a staycation in the UK and this was the best of the bunch. Kids loved their breakfast and ate their weight in Nutella. The hotel overall is luxurious and the grounds are beautiful. Would certainly return!
Dear Richard Woolhouse, We're absolutely thrilled to hear about your wonderful experience at our hotel! It's genuinely heartwarming to know that we played a part in making your staycation so special. We take great pride in offering a luxurious environment and beautiful grounds for our guests to enjoy. It's particularly delightful to hear that your children enjoyed their breakfast so much - we'll make sure to keep the Nutella well-stocked for their next visit! Your kind words about our amenities and overall experience mean the world to us. We're sincerely grateful that you're considering a return visit. It would be our pleasure to welcome you and your family back anytime. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Thank you again for your lovely feedback! Regards Mike Stenson General Manager
Positive experience: Stayed in lodges and went for meal in restaurant, lovely food and had a waitress called cherry who was very attentive and couldn't have done more for us.
Dear Michele Hawthorne, Thank you ever so much for sharing your wonderful experience with us. We're truly delighted to hear that you enjoyed your stay in our lodges and had such a lovely meal in our restaurant. It's heartening to know that Cherry provided such attentive service; she certainly embodies the high standards we strive for. Your kind words mean a great deal to us, and we'll be sure to pass on your compliments to Cherry and the rest of our team. We sincerely hope you'll visit us again soon, as it would be our pleasure to welcome you back Regards Mike Stenson General Manager
Fantastic experience: Liv was exceptional. Went above and beyond to cater for a our table of 4
Dear Ricky Anderson, Thank you so much for your lovely feedback about Liv. We're truly delighted to hear that she provided such outstanding service to your group. It's heartening to know that her efforts to go above and beyond were noticed and appreciated. We take great pride in our staff's commitment to ensuring our guests have the best possible experience, and Liv certainly exemplifies this. Your kind words will be passed on to her, as they're sure to make her day. We hope you'll visit us again soon for another wonderful dining experience. Regards Mike Stenson General Manager
Fantastic experience: Golf was really slow. Priority is clearly societies and we were behind a large very slow group who would t let us through. At one stages two groups waiting to tee off. Wouldn’t return
Dear Suvanne Harding, Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon. Regards Mike Stenson General Manager
Positive experience: Stayed for a couple nights for my sisters wedding. The staff was very nice, had a lovely chat with one of the staff Myrna, she was also very helpful when I had trouble in the locker rooms. Breakfast was amazing, facilities were great. Overall a nice place to stay.
Dear Nathalie Padilla. Thank you ever so much for sharing your experience with us. We're genuinely delighted to hear that you enjoyed your stay during such a special occasion as your sister's wedding. It's heartening to know that Myrna and our other staff members were able to provide you with excellent service and assistance. We take great pride in our breakfast offerings and facilities, so it's wonderful to receive such positive feedback. Your kind words mean a great deal to us, and we sincerely hope you'll consider staying with us again in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Regards Mike Stenson General Manager
Fantastic experience: Visited as one of 16 in a golf party for a 1 night dinner, bed & breakfast & 2 rounds of golf. Really enjoyed it. The courses were tough for me with long rough which claimed several balls, but it was a good test for the party. Unfortunately the Lakes course greens had been hollow tined so we're very bumpy which detracted from the quality of the course. The hotel comfort, rooms, public areas, drinks selection, quality of food & service were excellent & would highly recommend to anyone, looking for a quality venue, but be warned, you'll need plenty of balls (if you're playing golf that is)
Dear Richard Foxton, Thank you for taking the time to share your experience with us. We're truly delighted to hear that you and your golf party enjoyed your stay at our venue. It's wonderful to know that the hotel comfort, rooms, public areas, drinks selection, food quality, and service met your expectations. We take great pride in providing a high-quality experience for all our guests. We sincerely apologise for the condition of the Lakes course greens during your visit. The hollow tining process is essential for long-term green health, but we understand it can impact play in the short term. We'll take your feedback into account when scheduling future maintenance. Your recommendation means a great deal to us, and we appreciate your honest assessment of the golf courses. The challenging rough is indeed a test for many players, and we're glad it provided an engaging experience for your group. We hope to welcome you back in the future, perhaps when the greens are in prime condition. And yes, we'll make sure to remind our golfing guests to bring plenty of balls! Thank you again for choosing our venue for your golf party. Your feedback is invaluable in helping us maintain and improve our standards. Regards Mike Stenson General Manager
Positive experience: The hotel needs to employ more staff when they are busy. They put too many golfers out just to increase the revenue. This makes it unacceptable when it takes 5 hours to play 18 holes. The flags had no markers on them showing the position of the hole, front, middle, or back. I won't be going back.
Dear Mark Patmore, We sincerely apologise for the disappointing experience you had at our hotel and golf course. Your feedback is invaluable, and we take your concerns very seriously. We understand how frustrating it can be when a round of golf takes longer than expected, and we recognise that we've fallen short of providing the quality experience you deserve. We're grateful that you've brought these issues to our attention, particularly regarding staffing levels during busy periods and the lack of flag markers. Please know that we will use your feedback to improve our services. We'll be reviewing our booking system and staffing arrangements to ensure a more enjoyable pace of play, and we'll address the issue with the flag markers immediately. We truly regret that your experience has led you to decide against returning. If you'd be willing to give us another chance, we'd very much like the opportunity to make things right and demonstrate the improvements we'll be making based on your feedback. Please don't hesitate to contact us directly if you'd like to discuss this further. Thank you again for taking the time to share your thoughts. Your feedback will help us enhance the experience for all our guests. Regards Mike Stenson General Manager
Fantastic experience: Everything was wonderful with the hotel, with a minor mark down for a lack of soundproofing between rooms (noisy neighbours at night). The food was fantastic each night, and the service staff were attentive and friendly. Skye in the Spa was a wonderful masseuse and removed knots in me that have existed since birth. I’m not sure I’ve ever been so relaxed and wish I had paid for another few hours.
Dear Alicija Belle, We're truly delighted to hear that you had such a wonderful experience at our hotel. Your kind words about our fantastic food and attentive, friendly service staff are greatly appreciated. It's heartening to know that we've met your expectations in these areas. We're especially pleased that Skye in the Spa provided you with such an exceptional massage. It's wonderful to hear that you achieved a level of relaxation you've never experienced before. We'll be sure to pass on your compliments to Skye. We sincerely apologise for the issue with soundproofing between rooms. We understand how disruptive noisy neighbours can be, especially at night, and we're sorry this affected your stay. Please be assured that we take your feedback seriously and will look into improving this aspect of our accommodation. Thank you for taking the time to share your detailed feedback. We value your input and will use it to enhance our services further. We hope to welcome you back soon, perhaps for that extra few hours in the spa you're wishing for! Regards Mike Stenson General Manager
Fantastic experience: Great golfing weekend. Was looked after in the sports bar but Ewie and Vicky. Made us feel welcome and got involved in the bandth of the group. We shall be back next year.
Dear Dave Clarke, We're truly delighted to hear about your wonderful golfing weekend! It's heartening to know that Ewie and Vicky in the sports bar provided such excellent service and made you feel so welcome. We genuinely appreciate your kind words about how they engaged with your group and contributed to the overall atmosphere. Your commitment to returning next year means a great deal to us, and we're sincerely looking forward to welcoming you back. Thank you for taking the time to share your positive experience. We'll be sure to pass on your praise to Ewie and Vicky, as it's feedback like yours that motivates our team to continue providing exceptional service. We're already eagerly anticipating your next visit and hope to make it even more memorable for you. If there's anything we can do to enhance your future stay, please don't hesitate to let us know. Regards Mike Stenson General Manager
Positive experience: Overall Belton woods is a fantastic golf course that offers challenging but rewarding holes that is really well kept. The staff are friendly and offer great customer service. However the drinks prices are criminal £5.20 for a sugar free Red Bull. I would advise management to review this.
Dear Matthew Garrett, Thank you for your thoughtful feedback on Belton Woods. We're genuinely pleased to hear that you enjoyed the golf course and found it both challenging and rewarding. It's heartening to know that our staff's friendliness and excellent customer service contributed positively to your experience. We truly appreciate your candid comments regarding the drink prices, particularly the cost of the sugar-free Red Bull. We take all feedback seriously, and I assure you that we will pass your concerns about pricing to our management team for review. Our aim is to provide a top-notch experience in all aspects, including value for money. Your input is invaluable in helping us improve our offerings. We hope to welcome you back soon and demonstrate our commitment to addressing your concerns. If you have any further thoughts or suggestions, please don't hesitate to reach out to us directly. Regards Mike Stenson General Manager
Fantastic experience: Beautiful venue. Food excellent. Friendly helpful staff and spotlessly clean.
Dear Dierdre Appel, We're truly delighted to hear about your wonderful experience at our venue. It means the world to us that you found the food excellent and our staff friendly and helpful. We take great pride in maintaining a spotlessly clean environment, and it's heartening to know that you noticed and appreciated this effort. Your kind words motivate us to continue delivering the highest standards of service and quality. We sincerely thank you for taking the time to share your thoughts, and we hope to have the pleasure of welcoming you back again soon. Regards Mike Stenson General Manager
Positive experience: Evie was an amazing waitress and really took care of us in the sports bar
Dear Peter Wright, Thank you so much for taking the time to share your experience with us. We're truly delighted to hear that Evie provided such exceptional service during your visit to our sports bar. It's heartening to know that she went above and beyond to ensure you were well looked after. We genuinely value feedback like yours, as it not only motivates our staff but also helps us maintain the high standards of service we strive for. We'll be sure to pass on your kind words to Evie, as recognition like this means a great deal to our team. We sincerely hope you'll visit us again soon, and please don't hesitate to let us know if there's anything else we can do to make your future experiences even better. Regards Mike Stenson General Manager
Positive experience: We was disappointed that that jacuzzi wasn’t operational. As my wife was looking forward to this fertility as apposed to the steam/sauna room (my wife had an eye operation that unfortunately limited her to use them type of facility’s). We did however enjoy the local walks. And the evening meal and breakfast we both found to be superb.
Dear John Marples, Thank you for taking the time to share your feedback. We're truly sorry to hear that the jacuzzi wasn't operational during your stay, especially as your wife was particularly looking forward to it. We understand how disappointing this must have been, given her recent eye operation and the limitations it placed on her use of other facilities. We're genuinely pleased that you were able to enjoy the local walks and that you found both the evening meal and breakfast to be superb. Your kind words about the food are much appreciated. We take your comments seriously and will look into the jacuzzi issue to ensure it's resolved promptly. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry we fell short in this instance. If you'd like to discuss your stay further or if there's anything we can do to make amends, please don't hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for a fully satisfactory experience in the future. Regards Mike Stenson General Manager
Fantastic experience: The evening sovial event was very well organised, It was enjoyed by all and we had a very enjoyable night. It was well run by Cam and Pierce. The food was great tgsnksxDan.
Dear Trevor, Thank you ever so much for your lovely feedback about the evening social event! We're absolutely chuffed to bits that you and everyone else had such an enjoyable night. It's wonderful to hear that Cam and Pierce did a smashing job running the event - we'll be sure to pass on your kind words to them. We're also delighted that you found the food to be great. Your appreciation means the world to us, and we're grateful you took the time to share your thoughts. Kind Regards Ryan B Operations Manager
Fantastic experience: One of the best places to stay in Grantham, well furnished large size rooms & excellent breakfast buffet with amazing coffee machines
Dear AMIT VARMA, We are most grateful for your positive feedback regarding your stay at our establishment in Grantham. It is a pleasure to learn that you found our accommodation to be of high quality. We take great pride in offering well-appointed, spacious rooms to ensure our guests' utmost comfort. We are delighted that you enjoyed our breakfast buffet, particularly the coffee machines. We strive to provide a diverse and satisfying morning meal to start our guests' days on a positive note. Your kind words are greatly appreciated, and we thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back to our establishment in the future. Kind Regards Ryan B Operations Manager
Fantastic experience: Nice venue & good golf courses. Friendly helpful staff, espically Ewie & Victoria
Dear stephen merrick, We sincerely appreciate your positive feedback regarding our venue and golf courses. It is gratifying to learn that you found our facilities to be of high quality. We are particularly pleased to hear that you experienced friendly and helpful service from our staff. Your specific mention of Ewie and Victoria is most welcome, and we shall ensure their exemplary efforts are recognised. Thank you for taking the time to share your experience. We look forward to welcoming you again in the future. Kind Regards Ryan B Operations Manager
Positive experience: The rooms were excellent and the grounds are what you'd expect from a golf venue - very well kept. Indifferent to the check in, a young lad who appeared to have other things to do rather than check you in. Bar staff were very pleasant and polite.
Dear Joe McNicholas, Thank you for sharing your experience with us. We're truly pleased to hear that you found the rooms excellent and appreciated our well-maintained golf grounds. It's wonderful to know that our bar staff provided pleasant and polite service. We're genuinely concerned about your check-in experience and sincerely apologise for any inconvenience caused. We strive to ensure all our staff provide attentive and welcoming service, and we'll address this matter with our front desk team to improve our check-in process. Your feedback is invaluable to us, and we're committed to enhancing every aspect of our guests' stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future. If you have any further thoughts or suggestions, please don't hesitate to reach out to us. Regards Mike Stenson General Manager
Fantastic experience: A great place for a golfing trip. 2 excellent courses, good food, if a bit pricey, good rooms and plenty of parking. Facilities are top notch, Spa and gym and golf make for a must do destination.
Dear Steve Wesson, We're truly delighted to hear about your positive experience at our golfing destination. It's heartening to know that you found our courses excellent and the facilities top-notch. We take great pride in offering a comprehensive experience, from the quality of our golf courses to the comfort of our rooms and the range of amenities like the spa and gym. Your feedback on the food being good, albeit a bit pricey, is valuable to us. We're constantly striving to balance quality with value, and we appreciate your honest assessment. We're genuinely pleased that you consider us a 'must-do destination'. It's our sincere hope that you'll visit us again soon for another memorable golfing trip. If there's anything we can do to enhance your experience further, please don't hesitate to let us know. Your satisfaction is our utmost priority. Regards Mike Stenson
Fantastic experience: Outstanding hotel and service. Friendly and welcoming from the offset. Look forward to returning next year.
Dear Karen Holme, We're truly delighted to hear about your wonderful experience at our hotel. Your kind words about our service and the warm welcome you received mean the world to us. It's genuinely heartening to know that we've made such a positive impression. We're already looking forward to welcoming you back next year. Your return visit is a testament to the quality of your stay, and we're eager to provide you with an equally memorable experience. Thank you sincerely for taking the time to share your thoughts. Your feedback motivates us to maintain and even surpass the high standards we've set. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know. Regards Mike Stenson General Manager
Positive experience: Some staff are quite rude, lacking manners. Hotel set in nice grounds. Food and service poor.
Dear Lesley Pook Wightman, We sincerely apologise for your disappointing experience at our hotel. It's deeply concerning to hear that some of our staff were rude and lacked proper manners. This falls well short of the high standards we aim to maintain, and we'll address this issue immediately with our team. Whilst we're pleased you found our grounds appealing, we're truly sorry that the food and service didn't meet your expectations. We take great pride in our cuisine and customer service, so it's disheartening to learn we've failed in these crucial areas. Your feedback is invaluable to us, and we're committed to making significant improvements. We would appreciate the opportunity to discuss your experience in more detail and make things right. Please contact our customer relations team at your convenience. Thank you for bringing these issues to our attention. We're determined to learn from this and ensure a better experience for all our future guests. Yours sincerely Michael Stenson General Manager
Fantastic experience: One of the best spa breaks I've had. Beautiful dinner ans lovely breakfast. The rooms was enormous and really good.
Dear Sophie Singfield, We're truly delighted to hear about your wonderful experience at our spa. It's heartening to know that you enjoyed every aspect of your stay, from the delicious meals to the spacious accommodation. Your kind words mean a great deal to us, and we're genuinely grateful that you took the time to share your thoughts. We strive to provide a relaxing and rejuvenating experience for all our guests, and it's rewarding to know we've succeeded in your case. If there's anything else we can do to make your future visits even more special, please don't hesitate to let us know. We look forward to welcoming you back for another blissful spa break soon. Regards Mike Stenson General Manager
Fantastic experience: Just stayed here for 2nd time with a society of 32. Can’t recommend the venue high enough. Staff and course Marshalls very accommodating and went above and beyond for us, course Marshall took one of our props home to fix it as it fell whilst we were out playing and the staff set up a conference room for us with a projector for the England game! Course itself was tough, thick rough lead to slow play and lost balls. But fairways and greens immaculate, the buggies are first class too! Food and rooms were great and bars were good! Perfect for this weekend! I’m sure we will return!
Dear jack wisniewski, We're truly delighted to hear about your wonderful experience with us! It's heartening to know that our staff and course marshals went the extra mile to ensure your society's stay was exceptional. We take great pride in our team's dedication to providing outstanding service, from fixing props to setting up the conference room for the England game. We appreciate your honest feedback about the course. While we understand the thick rough posed some challenges, we're pleased you found the fairways and greens to be in top condition. We're constantly working to balance course difficulty with playability, and your input is invaluable. It's fantastic to hear you enjoyed our accommodation, dining, and bar facilities. We strive to offer a comprehensive experience that caters to all aspects of your golfing getaway. Thank you for your glowing recommendation. We're sincerely grateful for your patronage and look forward to welcoming you and your society back in the future. Should you have any further feedback or requests for your next visit, please don't hesitate to let us know. Regards Mike Stenson General Manager
Fantastic experience: Two great golf courses, but when it's windy it's quite difficult to find your ball in the rough as the grass is very long. Other than that the course is kept in great condition ️⛳
Dear Martin James Thank you for your honest feedback about our golf courses. We're truly pleased to hear that you find them great overall and well-maintained. We understand your concern about the long grass in the rough, especially during windy conditions. It's a challenge we're aware of and are actively considering ways to address. Your input is valuable to us, and we'll certainly take it into account as we continue to improve the golfing experience here. We hope you'll visit us again soon, perhaps on a calmer day, to fully enjoy the courses. If you have any other suggestions, please don't hesitate to let us know. Your satisfaction is our priority. Regards Mike Stenson General Manager
Fantastic experience: A large group of 27 lady golfers well catered for. Fantastic golf courses Great Food and Hotel. The rooms were vry nice and big with big comfy beds. I would definitely recommend and would return. thank you to everyone who made our trip very enjoyable.
Dear Helen Gilbert, Thank you ever so much for your glowing review. We're truly delighted that you and your group of lady golfers had such a wonderful experience with us. It's heartening to hear that you found our golf courses fantastic, the food great, and the hotel accommodating. We're particularly pleased that you appreciated the spacious rooms and comfortable beds. Your recommendation means the world to us, and we're genuinely grateful for your kind words. Our team works tirelessly to ensure every guest has an enjoyable stay, and it's rewarding to know we've succeeded with your group. We sincerely hope to welcome you back in the future for another memorable golfing holiday. Should you need any assistance with future bookings or have any questions, please don't hesitate to reach out. Thank you again for choosing us for your golfing trip. Regards Mike Stenson General Manager
Negative experience: Dated rooms but it did have aircon. Breakfast and drinks selection was good however. Nicely located to the A1
Dear Ben, Thank you for your honest feedback about your stay. We're pleased to hear you enjoyed the breakfast and drinks selection, as well as our convenient location near the A1. We appreciate your comments regarding the rooms and have taken note of your observations. We're constantly working to improve our guests' experience, and your input is invaluable in helping us identify areas for enhancement. If you have any further suggestions or would like to discuss your stay in more detail, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Yours sincerely Michael Stenson General Manager
Fantastic experience: Great venue for our society with two great courses. Room is comfortable, the food has been very good and all the staff have been very friendly and attentive. Special mention to Ewelina for hosting us in the Claret Jug, she has been absolutely spot on with us
Dear Michael Murray, Great venue for our society with two great courses. Room is comfortable, the food has been very good and all the staff have been very friendly and attentive. Special mention to Ewelina for hosting us in the Claret Jug, she has been absolutely spot on with us Regards Mike Stenson General Manager
Fantastic experience: Had a really great stay and enjoyed the golf. Emelina was really good in the bar and made us all feel very welcome.
Dear Martin Bligh-Smith, Thank you so much for your wonderful feedback. We're truly delighted to hear that you had a great stay and enjoyed the golf facilities. It's particularly heartening to know that Emelina provided such excellent service in the bar, making you and your companions feel welcome. We take great pride in our staff's ability to create a warm and inviting atmosphere for our guests. Your kind words about Emelina will be passed on to her and our management team. We genuinely appreciate you taking the time to share your experience with us and hope to have the pleasure of welcoming you back again soon for another enjoyable visit. Regards Mike Stenson General Manager
Positive experience: Rooms a little dated, service poor on the Sunday we were there. One bar had no beer and the other only 1 member of staff. Golf courses great, but take plenty of balls.
Dear Martin Cooper, We sincerely appreciate your honest feedback about your recent stay. We're truly sorry to hear that the rooms and service didn't meet your expectations, especially on that Sunday. It's disheartening to learn about the issues with the bars, and we'll address this immediately with our staff. We're genuinely pleased that you enjoyed our golf courses, though we understand the challenge they present. Your comments are invaluable in helping us improve our services. We'd be grateful for the opportunity to make things right. Please don't hesitate to contact us directly if you'd like to discuss your experience further. Thank you for taking the time to share your thoughts. We're committed to enhancing our guests' experiences and hope you'll give us another chance to impress you in the future. Regards Mike Stenson General Manager
Fantastic experience: Had 40th drinks in the claret jug bar Victoria and ewie service was amazing they both went above and beyond to make sure i had an amzing time for my birthday thank you girls both super stars
Dear Simon Emery, Thank you ever so much for sharing your wonderful experience at the Claret Jug Bar. We're absolutely delighted to hear that Victoria and Ewie provided such exceptional service for your 40th birthday celebration. It truly warms our hearts to know that they went above and beyond to ensure you had an amazing time on your special day. Your kind words mean the world to us, and we'll certainly pass on your heartfelt thanks to both Victoria and Ewie. They are indeed superstars, and we're incredibly proud to have them on our team. We sincerely hope you'll visit us again soon, and please don't hesitate to let us know if there's anything else we can do to make your future visits just as memorable. Regards Mike Stenson General Manager
Fantastic experience: we loved Ewie and Victoria, thank you for looking after us in the bar : )
Dear jamie benton jones, Thank you so much for your lovely message! We're truly delighted to hear that Ewie and Victoria made such a positive impression during your time at the bar. It's heartwarming to know that they took good care of you and contributed to your enjoyable experience. We genuinely appreciate you taking the time to share this feedback, as it means a great deal to our team. We hope to have the pleasure of welcoming you back soon for more memorable moments. Regards Mike Stenson General Manager
Fantastic experience: Unfortunately I was not present as a guest, but as a taxi driver . I would like to say that the passengers I collected were highly impressed and would definitely stay again. Hopefully I will be in a position to comment personally at some point in the future.
Dear John Wheeler, Thank you ever so much for taking the time to share this feedback, even though you weren't a guest yourself. It's truly heartening to hear that the passengers you collected had such a positive experience at our establishment. We're genuinely delighted that they were highly impressed and would consider staying with us again. Your role as a taxi driver puts you in a unique position to hear honest opinions from our guests, and we sincerely appreciate you passing along their sentiments. It means a great deal to us to know that we're leaving a good impression on our visitors. We do hope that you'll have the opportunity to stay with us in the future. We'd be thrilled to welcome you as our guest and provide you with the same level of service that impressed your passengers. If you ever decide to book a stay, please don't hesitate to let us know. We'd be more than happy to ensure you have a wonderful experience. Once again, thank you for your thoughtful feedback. It's invaluable to us, and we're truly grateful for your support. Regards Mike Stenson General Manager
Fantastic experience: I booked this as an anniversary weekend as a surprise for my wife and neither of us was disappointed. In fact we could not fault it. Food drink service and facilities where excellent. Would highly recommend and would certainly stay again.
Dear Robert Walker, We're truly delighted to hear about your wonderful anniversary experience with us. It means the world to us that we were able to contribute to such a special occasion for you and your wife. Your kind words about our food, drink, service, and facilities are incredibly heartening. We strive to provide excellence in all aspects of our guests' stays, and it's genuinely rewarding to know we've succeeded. Thank you so much for your recommendation; it's guests like you who inspire us to maintain our high standards. We sincerely look forward to welcoming you back for another memorable stay in the future. Regards Mike Stenson General Manager
Fantastic experience: Excellent! what else can I say. Great bar, food. Pool area quite nice little busy, great sauna didn't use the steam room. Lockers digital no cash required! Room was nice clean huge bed great bathroom. If I had to pick a gripe would be, the grounds are beautiful but no where to sit outside to soak in nature and enjoy a bit one on one, other than the bar seating outside. Small gripe. thank you.
Dear Lee Thank you ever so much for your glowing review! We're truly delighted that you enjoyed your stay with us. It's wonderful to hear that you found our bar, food, and pool area to your liking. We're particularly pleased that you appreciated our digital lockers and the comfort of your room. Your feedback about the outdoor seating is incredibly valuable to us. We completely understand your desire to have a quiet spot to enjoy nature and spend quality time. Please know that we take all guest suggestions seriously, and we'll certainly consider ways to improve this aspect of our grounds. We're genuinely grateful for your visit and your thoughtful comments. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Regards Mike Stenson General Manager
Positive experience: Nice hotel with spacious rooms. Golf facilities fantastic. Spa decent but have to share the changing area with the public. But the food is not good at all. Ditto the service in the evening. Think Wetherspoons in terms of quality but not, unfortunately, price. Go to the Stag in the next village where you’ll get good food and service. When we went, it was full of diners who had tried the hotel restaurant the night before, been very disappointed and decided to eat elsewhere.
Dear Sian Oakley, Thank you for your detailed and honest feedback about your stay. We're pleased to hear you enjoyed our spacious rooms and found the golf facilities fantastic. It's also good to know that you found the spa decent, though we understand your concern about sharing the changing area. We're deeply sorry to hear that the food and evening service fell short of your expectations. This is certainly not the standard we aim for, and we take your comments very seriously. We'll be reviewing our culinary offerings and service protocols to ensure we improve in these areas. Your feedback is invaluable in helping us enhance our services. We'd welcome the opportunity to discuss your experience further and address your concerns. Please feel free to contact us directly if you'd like to share more details. Thank you again for taking the time to provide this feedback. We're committed to improving and hope to have the chance to provide you with a better experience in the future. Yours sincerely Michael Stenson General Manager
Fantastic experience: We're here every year in June for our society Ryder Cup tournament (between 16 and 24 golfers), and it's great to be able to say we'll be back again next year. Fantastic courses in great condition, a well stocked and helpful pro shop, lovely rooms with comfy beds, and the food is always satisfying. What made it extra special this year were the bar staff Ewie (happy birthday), Victoria and Sophie. Never flustered, always there with a smile, and looked after about 100 golfers watching the Euro games and the golf in the sports bar until VERY late. I'm back there in a fortnight with another society for another three day event, and I know that I'll be very happy with the service. Thank you ladies. You're a credit to the hotel.
Dear Michael Schaedel, Thank you for your earnest words of appreciation. We are delighted to hear that you and your golfing society have enjoyed your annual Ryder Cup tournament with us once again. It brings us immense joy to know that our facilities, from the well-maintained courses to the comfortable accommodations and satisfying cuisine, have consistently met your expectations. We are especially grateful for your kind recognition of our dedicated bar staff, Ewie, Victoria, and Sophie. Their unwavering commitment to providing exceptional service, even during the busiest of times, is truly commendable. Your acknowledgment of their friendly demeanor and tireless efforts to ensure your group's comfort is a testament to their professionalism and passion for their roles. Your loyalty to our establishment is deeply valued, and we look forward to welcoming you back in a fortnight for another enjoyable golfing event. Rest assured, our team will continue to strive for excellence, ensuring that your experience remains nothing short of remarkable. Regards Mike Stenson General Manager
Fantastic experience: 2 day golf trip. Well organised golf setup and a decent track. Value for money if you look out for deals on the hotel. Greens good.
Dear Phil Thacker, Thank you for sharing your earnest feedback on your recent 2-day golf trip. It's reassuring to know that the golf setup was well-organized, and the course itself was a decent track. Maintaining good greens is always a priority for any reputable golf facility, so it's great to hear they met expectations. And finding value through deals on accommodations is always a smart move for budget-conscious travelers. Your insights will undoubtedly help others considering a similar golfing getaway to make an informed decision. Experiences like yours highlight the importance of thoughtful planning and attention to detail in delivering a memorable golf vacation. Regards Mike Stenson General Manager
Positive experience: This hotel very much caters for the golfers therefore the bar & restaurant is primarily men. The breakfast was excellent and the room was adequate, big bed, clean etc but very beige!
Dear Ann Currie, Thank you for sharing your candid feedback about your stay. I appreciate your earnest observations regarding the hotel's atmosphere and amenities. While the excellent breakfast and clean, comfortable room are certainly positives, We are in the process of redecorating our bedrooms. Your insights will help us identify areas for improvement to ensure a more inclusive and inviting experience for all our valued patrons. We remain committed to providing exceptional hospitality for everyone. Regards Mike Stenson General Manager
Fantastic experience: Our stay is fantastic! We really enjoyed it.. Highly recommended. Special thanks to Myrna for her excellent assistance.. xx
Dear Sherill Abulencia, We're so glad to hear you had a fantastic stay and enjoyed it thoroughly. Thank you for the kind recommendation - it means a lot to us. A special thank you to Myrna for providing excellent assistance during your visit. We truly appreciate your feedback and are delighted you had such a wonderful experience. Please don't hesitate to reach out if there's anything else we can do for you. Regards Mike Stenson General Manager
Fantastic experience: Our waitress at dinner, Polly, was exceptional. Unfailingly smiley and extremely courteous and helpful
Dear Naomi Vallely, That's wonderful to hear. I'm so pleased to learn that Polly, your waitress, provided you with such excellent service during your dinner. It's always heartening when staff go above and beyond to ensure a positive customer experience. I'm sure Polly will be delighted to receive your positive feedback. Your kind words will no doubt mean a great deal to her and serve as encouragement to continue delivering that same high level of earnest, courteous service. Thank you for taking the time to share this feedback - it's greatly appreciated. Regards Mike Stenson General Manager
Fantastic experience: Most beautiful place. Heaven on earth. Loved my stay there in one of the lodges. Would love to go back.
Dear Gill Silva I'm so glad to hear you had such a wonderful experience staying in one of our lodges. The natural beauty of this place is truly special, and we're honoured that you found it to be a little slice of heaven on earth. Your heartfelt recommendation means a lot, and we'd be delighted to welcome you back anytime. Please don't hesitate to reach out if there's anything we can do to help plan your next visit. We look forward to having you stay with us again soon. Regards Mike Stenson General Manager
Fantastic experience: Amazing time at Bolton woods hotel. Rooms were well lit with multiple lamp options. The bathroom was very clean however, the toilet didn't flush too well but worked. Beds were comfortable with multiple pillows if you needed more. The TV didn't have many options if you're one of those who like to get into bed at the end of the day to watch. Bar and restaurant were beautifully designed. Seating areas always available even when busy which was fab. All staff were really lovely except a lady called Sue. Some of our fellowship were bigging her up for her prompt service during a busy time for a wedding they held but she just wasn't nice at all. Very defensive and abrupt, no smile even if you tried to cheer her up. Hope she was okay either way. Overall, great time and we would love to return again
Dear Amie, Thank you for taking the time to provide such a detailed and earnest review of your experience at the Bolton Woods Hotel. It's great to hear that you had an overall amazing time, with the rooms, beds, and common areas meeting your expectations. The positive feedback on the bar, restaurant, and available seating is particularly encouraging. However, I'm sorry to hear that you encountered some issues with the toilet and limited TV options, as well as an unfriendly staff member named Sue. It's unfortunate when a single negative experience can detract from an otherwise enjoyable stay. I hope that Sue's abrupt manner was just a temporary lapse and not indicative of the hotel's typical customer service. Nevertheless, it's wonderful that you had a great time and would love to return. Your honest and thoughtful review will be valuable for the hotel management to address any areas for improvement. We appreciate you taking the time to share your experience, and we hope you have the opportunity to visit Bolton Woods Hotel again in the future. Regards Mike Stenson General Manager
Fantastic experience: Great location and really good food. Rooms were cleaned daily as well. Only drawback is that the decor seemed slightly dated
Dear Feyl, Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your thoughts. Your input is valuable, and we will certainly consider this as part of our ongoing property improvement plans. If there is anything else we can do to address your feedback, please do not hesitate to let us know. We value your business and hope to welcome you back in the future. Kind Regards Ryan B Operations Manager
Fantastic experience: Great place to stay, beautiful gold course, a good gym, swimming pools and a restaurant. Breakfasts has a great selection of items, hot and cold. Coffee machines with to-go cups if you need one for the road. The staff were really pleasant and helpful. The bed was huge had to call my wife if she was on the other side lol... but overall great stay would recommend it.
Dear The Joy Reaper, Thank you for your detailed feedback regarding your recent stay. I am pleased to hear that you found the accommodation to be of a high standard, with a well-equipped fitness centre, swimming pools, and a restaurant offering a varied breakfast selection. The comments about the spacious bed and the helpful staff are also noted with appreciation. Your recommendation is valued, and we are glad that you had an overall enjoyable experience. Should you visit us again in the future, please do not hesitate to provide any additional feedback that could help us to maintain and improve our services. Kind Regards Ryan B Operations Manager
Fantastic experience: Great experience, great courses and really friendly staff. Well worth the journey very reasonably priced, could of also brought the wife for the spa which looked really nice. Sophie ewelina was very friendly and catered to our need
Dear Jamie, Thank you for your kind feedback on your recent stay. Glad to hear the team looked after you, but will definitely have to bring your wife for the spa next time. We look forward to seeing you again in the future. Kind Regards Ryan B Operations Manager
Fantastic experience: Credit to Myrna for her outstanding cleaning. She works incredibly hard and keeps the facilities beautifully clean. I’ve always disliked changing rooms/shower areas etc as I’ve often found them unpleasant but Myrna not only creates a clean, hygienic and welcoming space but is also sociable and friendly to all guests. Thank you
Dear Kate, Thank you for the commendation regarding Myrna's excellent work. Her diligent efforts in maintaining the cleanliness and welcoming ambiance of the facilities are greatly appreciated. It is reassuring to hear that the previously unpleasant changing rooms and shower areas are now well-kept and inviting, thanks to Myrna's professionalism and approachable demeanour. Your feedback is valuable and will be duly noted. We are grateful for Myrna's contributions and your recognition of her outstanding service. Kind Regards Ryan B Operations Manager
Positive experience: Like every hotel it could do with moor staff. The rooms are big some proper bed side cabinets would be good. The breakfast was self service but it was all hot and tasty. The golf was taxing with water and bunkers all over.
Dear David, Thank you for providing your feedback on your recent hotel stay. We appreciate you taking the time to share your thoughts. Regarding the staffing, we strive to maintain appropriate levels to ensure efficient service for all our guests. We will review the staffing requirements to identify any areas for improvement. The size of the rooms is a key consideration, and your suggestion for bedside cabinets is noted. We will look into enhancing the in-room furnishings to improve the overall guest experience. It's good to hear that you enjoyed the breakfast offerings, with the food being both hot and tasty despite the self-service format. The golf course sounds suitably challenging, with the water hazards and bunkers adding to the difficulty. Providing an engaging golfing experience is important to us. Thank you again for your feedback. We will carefully review the areas you have highlighted to identify opportunities for enhancing our services and facilities. Please feel free to reach out if you have any other suggestions. Kind Regards Ryan B Operations Manager
Positive experience: First, let me be clear: the room was outstanding. The restaurant/bar area is lovely. The food was okay (excellent crab starter, outstanding fish, barely-above-cheap-pub-standard chips, excellent breakfast). Service in the restaurant was okay. Spa and pool facilities are pretty good but it is a HUGE stretch [a lie] to call this a "spa resort". I couldn't give a toss about golf but I'm sure it's great. My partner paid a small fortune to take us here and, ultimately, the experience was tarnished. We had pre paid for treatments and an evening meal but anticipated additional charges. Essentially, on check in, we were asked if we'd like to "open our card". We did so, at a charge of £50. Their system did not work and, later on, a member of their team in the restaurant charged us for drinks and food. I was told this would be rectified at check out. At check out, I was told this would be rectified within 24 hours. Surprise surprise, it has not been. Nobody answers the phone and an automated reply to my email suggests they'll get back to me within 7 days. It's not good enough. For the price, I would go elsewhere. And whatever you have in your head when you think of "spa hotel", this is not it. Update: the hotel have rectified this 10 days on and I'm satisifed. The email from their Ops Manager explained that they'd investigated the situation and set out how they hope to improve their setup going forward. I'm satisifed with the outcome.
Dear N6245LJjohns, I apologize for the poor experience you had at the hotel. It is clear that the issues you encountered, from the malfunctioning payment system to the lack of resolution, have left you feeling frustrated and dissatisfied. Your detailed feedback on the various aspects of the hotel, from the room quality to the restaurant service, is valuable and will be taken into consideration to improve the overall guest experience. Please accept my sincere apologies for the unsatisfactory experience; and I will be in touch with you. Sincerely, Ryan B Operations Manager
Fantastic experience: Golf Sunday Driver on the 19/20th May great venue with two different courses . Excellent service by the all the Staff particularly Ewie and Victoria in the Claret Jug sports bar
Dear Billy Gibson, Thank you for the earnest feedback about your recent experience at Golf Sunday Driver on the 19th/20th of May. It's great to hear that you enjoyed the venue with its two different courses, and that the service provided by the staff, particularly Ewie and Victoria in the Claret Jug sports bar, was excellent. Positive feedback like yours helps us to continue improving and providing the best possible experience for our guests. We appreciate you taking the time to share your thoughts, and we look forward to welcoming you back again soon. Regards Mike Stenson General Manager
Fantastic experience: On a Spa day today at Belton Woods Grantham, as a former member it was lovely to be greeted so warmly by Sam, made me consider joining again. The treatment by Ayeisha was amazing. What amazed me the most was how clean the changing rooms were, just shows what hard work Myrna has done. Five stars to all three.
Dear Lorraine Nix, Thank you for the earnest and thoughtful feedback about your recent visit to Belton Woods Grantham. It's wonderful to hear that you were greeted so warmly by Sam, and that Ayeisha provided an amazing treatment. The cleanliness of the changing rooms, thanks to Myrna's hard work, is also greatly appreciated. Five stars are well-deserved for the excellent service and attention to detail provided by the team. Your kind words are a testament to the high standards they uphold, and it's feedback like this that motivates them to continue delivering an exceptional experience. We're grateful for your continued support and hope you'll consider rejoining as a member to enjoy many more relaxing and rejuvenating visits. Regards Mike Stenson General Manager
Fantastic experience: Ewelina was extremely helpfull and very customer friendly. The hotel is a great venue for our cider cup annual get together. Something we look forward too every year. This venue suits our needs. The two variations in the courses gives plenty of variety and entertainment, keeping the interest going all weekend. The service and friendliness of the staff just add to the experience. A great time was had by all.
Dear James Braithwaite, Thank you for your earnest feedback about your experience at the hotel. I'm delighted to hear that Ewelina was extremely helpful and customer-friendly, and that the venue was a great fit for your annual cider cup gathering. It's wonderful that the hotel's offerings, service, and friendly staff contributed to making it an enjoyable and memorable weekend for you and your group. Your positive comments are greatly appreciated, and we look forward to welcoming you back for your event again next year. Regards Mike Stenson General Manager
Negative experience: My daughter booked a wedding package for May 11th, 2024. As the father I covered the costs for this and trusted that they would receive the treatment expected. Despite the attractive venue we were greeted with 'considerate' but generally disinterested waiting staff for the reception. For the wedding toasts we had one glass of champagne, and those glasses weren't even filled. However, the BIG reputation breaker was when my daughter tried to book into her honeymoon suite with her husband and was told 'there was no booking'. She was then told both suites were taken and all they could do was offer a replacement room. The room was apparently dingy and certainly not something you would wish to remember on your wedding day. They were promised a complimentary breakfast' which was already supposed to be part of the package' BUT that NEVER arrived the following morning. The morning staff were totally unaware of this. NO honeymoon suite, NO wedding breakfast - absolutely disgusting for such a highly rated venue. The duty manager was at a loss and could offer no reasonable explanation as there were no other wedding events being hosted that day. They did apparently put on £500 complimentary bar tab, but this is truly a clumsy attempt to assuage their own ineptness. I am sure a few of the wedding guests enjoyed this but my daughter and I certainly did not!!! You ruined my daughter’s most important day. She will remember this for the rest of her life. No words or actions can change this. You were also unable to manage her husband's disabled father - despite prior notification. Absolutely appalling and the customer service matched. My expectation would be for a full refund and then a complimentary 1st anniversary stay to demonstrate your commitment to restoring our trust. Mistakes happen but this should NEVER have happened. What a horrible waste of my money and a blight on my daughter’s most important day. Xavier Martinez (Father of the bride)
Dear Xavier Martinez, Thank you for allowing us to address the issues you have raised with you directly. Yours sincerely Michael Stenson General Manager
Fantastic experience: Had a great afternoon at belton woods and Ewelina made us feel very comfortable in the claret jug. Her aperol spritz was phenomenal. Will be visiting again
Dear Christopher Wood, That's wonderful to hear you had such an enjoyable time at Belton Woods, and that Ewelina provided such great hospitality in the Claret Jug. It's great when the staff can make you feel so comfortable and enhance the overall experience. An excellent Aperol Spritz sounds like the perfect way to round off a fantastic afternoon. We're pleased you had such a positive visit, and we look forward to welcoming you back again soon. Your feedback is much appreciated. Regards Mike Stenson General Manager
Fantastic experience: Hade a lovely time with my two daughters and granddaughter, an absolutely beautiful place, and the food was delicious. It's definitely another visit, but with the hubby
Dear Anne Senyszen, That sounds like a wonderful family outing! I'm so glad to hear you had a lovely time with your daughters and granddaughter in such a beautiful setting. The food being delicious is an added bonus. It's always special to be able to share these moments with loved ones. I'm sure your husband will enjoy visiting this place with you as well. Cherish these quality family times - they are truly precious. Thank you for sharing this heartwarming experience, it's lovely to hear you had such an enjoyable day. Regards Mike Stenson General Manager
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