KXU

Positive experience: A bit hard to follow - lack of schedules. And I lack a family membership offer.

Fantastic experience: Arman so house

Negative experience: Late 7 mins didn’t let me in

Fantastic experience: I have been there a few times for yoga classes with Marc. He is super friendly and tries to help everyone who is especially beginner. I love the way that he teaches. Bathroom facilities are good and towels are clean and enough. Front-desk team is really helpful. Especially Ellie smiles every time :) This is very important, because seeing positive people boosts the energy :) I will definitely go back for another yoga class. Thanks,

Negative experience: It’s a no for me. First. the positives. The instructor was super kind and clearly enjoys his work. I was a few minutes late and he helped me get the right shoes (I had brought my own clip ons but they had the wrong hardware) and helped me set up my bike. (That said, if you arrive in sneakers there’s no need to wear the Kxu shoes. The bikes have those old school sheaths, not proper clips.) I appreciated the instructor's accommodation. Now, the negatives. The studio was hot. No air flow whatsoever. The music was a matter of taste, of course but it wasn’t good for me. EDM, Latin pop (not salsa or reggaeton). The cycling was not synced to the music consistently or predictably. So if you like dancing, this class will be frustrating for you. Greater attention to the riders is needed. I was shocked to see one rider whip out her cell phone and take a dumb video of herself in the middle of the class. Do not attempt to come here and ride at your own pace or ability level. Toward the end, you are told to sprint for 30 seconds at a hard resistance or you will be personally responsible for extending the duration of the push for the entire class. Finally, as a physician in good health, I urge the management to disclose the fact that a video screen with strobe lights effects as well as an ACTUAL strobe light is used in class suddenly and without warning. This is a shared responsibility between the management and the instructor. One day, you’ll have a rider with a seizure disorder or on a medication that lowers the seizure threshold (Wellbutrin, for example) and you will have a massive problem on your hands. Not a good look. This studio is a five minute walk from my house. However, I will be going 20 minutes out of my way to Soho or Notting Hill for SoulCycle in the future.

Fantastic experience: Great studio in a fantastic location

Fantastic experience: the spinning classes here are so fun

Positive experience: KXU is good but has definitely gone downhill in the last year or so - shame!

Fantastic experience: Super cool gym. Been there for U-Cycle class and it was fun. Staff is friendly too! The only bad thing is shampoos, conditioner and body wash smells disgusting. Felt like pure alcohol.

Fantastic experience: Fab gym great classes and amenities (showers and bar to order shakes post class) it’s expensive but worth it

Fantastic experience: Very good place to work out in the Chelsea area. This is a studio with multiple options of fitness classes, from cycling, yoga, hiit, and PT’s. The venue is usually sparkling clean, very good vibe and nice crowd to work out with. Conveniently located walking distance from Sloan Square, in a nice road with lots of small shops and restaurants for after-work out.

Positive experience: Nice place with good facilities. I was maybe expecting too much from the spinning class and left little disappointed. No light or music synced to the choreography, connectivity of the bike computer to smartphone ok, but heart rate monitor not possible to connect (breast belt).

Fantastic experience: Good

Positive experience: I was working out here frequently and the studio and trainers are good however time before last I wanted a coffee before the class i was standing at the bar counter waiting and the guy totally ignored me for about 10 -15 minutes then I said can I pls quickly get a coffee as my class is starting he then said no you need to go to the class now or you cant do it i said but i have been waiting and waiting here but i was ignored. I did not know his name but after some research i now know his name is “LUKE ANTHONY” He said well too late now and then i left went to the class and be started saying rude things about me to his college for me to hear. Afterwards I came out and told the lady behind the desk what had happened and he then rudely interrupted and i said i am not speaking to you im speaking to the lady but he got very nasty and i left with the decision to not come back. Today, i decided to try again and not one experience change my experience and the same man, luke, was there. He gave me attitude when i checked in but ignored this and went to my class as I am an adult; not a child. When I finished the class i walked up and he happened to be holding the door but i was on my phone writing and email so i didn't see - i proceeded to head towards the exit, not getting anything from the bar to not go through my last experience and as im walking up the stairs the the exit he starts saying rude things about me to his college or friend again (not sure which one he was) loudly and on purpose so I cam hear. Now He clearly has a personal issue with me and i have no idea why but regardless i am a (paying) client and should not have to deal with this from an employee and he should be professional and not be rude to clients regardless of his personal feelings and moods. I will not repeat the nasty things he said. Its pretty scary that a man feels that its ok and he is entitled to speak to a young girl who is a client like that! I live very close in cadogan square and it is sad that he has made my experience so dreadful i do not want to return to kxu.

Fantastic experience: I did a yoga class with Rose this afternoon and it was one of the best yoga classes i have ever been to. Will definitely coming back . Thank you

Fantastic experience: The best gym in London. Great and efficient workout in a well-designed facility. Great chill-area for after or before with good smoothies and coffee. Do a Will McLaren morning class if you want an intense sesh.

Negative experience: Completely agree with other comments - great classes and instructors (we loved Hiba’s cycling!), unfortunately absolutely HORRIBLE, rude and downright dishonest front-desk and operations staff (Ellie and Luke). As far as customer service goes, would dare say this is easily the worst gym in central London! Considering location near Sloane square, I find it amusing that the management has not acted on all the feedback clearly pointing towards the incompetence of the local service & operations staff.

Fantastic experience: Best gym , love everything about it

Fantastic experience: HIIT & Run upper body and core class was amazing! A nice workout but not too intense. You can choose your own intensity and since the classes are small, you get a more personalised class.

Fantastic experience: Amazing Barre session with Lucy!

Positive experience: Mixed feelings about this gym, front desk people were not too friendly, didn’t show me where any of the facilities were. Facilities were good, clean etc, class was good but nothing amazing. I wouldn’t be back or recommend KXU.

Fantastic experience: Best spin class around! Anthony is fantastic

Fantastic experience: Took a U-Cycle class with Ellie and it was great! It was challenging but fun at the same time.

Negative experience: The customer service from the reception is terrible. I was running 3 minutes late and my friend who were there already told them this. But when I arrived they said they had already given the spot to someone else.

Negative experience: disheartening to see such a basic gym with no pool charging over £300 per month. This type of elitist pricing only serves to further widen the health gap between the rich and the poor, making it impossible for those who cannot afford such exorbitant fees to stay fit and healthy. It's a clear example of how capitalism and greed have become the driving forces in our society. It's a shame that such essential facilities are not accessible to all, regardless of their socioeconomic status.

Positive experience: Agree with most comments here, the gym is great (but small), BUT the customer service is not there from the people working at the reception.

Fantastic experience: Love love love this gym. Attended a spin class. Spin shoes and towels provided. Change rooms have lockers w built-in locks. Very clean. Lots of lockers but not much space for beauty stands...only a hand full of hairdryers.

Positive experience: Good crowd. The gym is basic.

Fantastic experience: My favorite gym in london!

Fantastic experience: Super nice place and experience!

Fantastic experience: Such a great space to move your body in. I’ve done cycling and yoga here. Cycling is definitely a big party and my inner raver loves it. The yoga quality is good for a fitness studio, but you can’t really zen out because you can hear the music and hype from the other classes. More or less to be expected from a studio like this. Regardless, I love this place!

Fantastic experience: I love this gym! The classes are great, my favourite instructor is Alex Lawson but in saying that I haven't had a bad instructor. Facilities are nice. What prompted me to write this review (I don't write many) was the level of customer service. I have only needed to contact KXU a few times re issues (of my making) but in both cases they have been so accommodating.

Fantastic experience: Excellent

Negative experience: One of the worst fitness clubs in the borough. Disrespectful and unhelpful staff. They never replied to my emails when I had a membership with them. Zero star from me!

Fantastic experience: One of my Fav places in London

Fantastic experience: The games is a superb workout

Fantastic experience: Amazing place

Positive experience: Small fitness place in sloan, they serve coffee and other power drinks, tidy and clean, positive vibes.

Negative experience: Been here three times and each time I have left disappointed. I guess because it is very expensive I expect better service. First time I went the front desk person was shockingly rude to me. As I checked in he said to me smugly. "Well isn't this the nicest gym you have ever been too? " The teacher of the class saw this awkward interaction and tried to be extra nice to as a result. During the yin yoga class, the cleaners were hoovering which ruined the experience. The next time I went I was annoyed that most of the lockers were taken by people leaving their stuff overnight, apparently this is common from what a regular told me. The last time I went the teacher made a comment in the class which just irked me. It wasn't the worst comment but it felt quite closed minded. The only reason I am giving two stars is that I did like the classes I attended - especially the games - and the teachers were lovely.

Fantastic experience: I like to add one more

Negative experience: Most unfriendly staff that you can have in a gym. The front desk staff is rude and unwelcoming. Only worth to go there for the class of Ali Mckenzie.

Fantastic experience: Best gym in Knightsbridge!

Fantastic experience: Nicklas does an amazing class to MTV hits.

Negative experience: The gym takes your temperature when you enter using an iPad, but after you enter the gym, there are no COVID restrictions in place or enforced. I also saw people walking straight pass the iPad taking temperature and not take their temperature. Overall, the gym is NOT COVID-SAFE! Very few people were wearing masks in the communal areas (e.g. changing room or entering classes or "just hanging around"). The changing rooms were quite tight and claustrophobic. I booked a U-CYCLE class and the bikes were fairly close. Fair enough the bikes had plastic screens at the front, but I felt like the room was not very well ventilated, small and there were too many bikes to keep a distance between people. The bikes were also not very good as I could not tighten the strap for my foot and there was no one really there to help so major health and safety issue here! Because of all these things, I felt very anxious and I did not feel safe at all so I left before even the class started. I don't think it is worth getting COVID and having to self-isolate for this. There is also a VERY high chance that people are spreading COVID there and people not knowing. All in all, would not recommend at all! I would give it zero or negative stars if I could.

Fantastic experience: This place is something else, from the moment you walk through the door it’s welcoming and professional. Charlie boy Peters classes are insane. Check it out.

Fantastic experience: I truly love this gym - I'm there pretty much every day, at least twice! So many great, inspirational instructors, whose classes I regularly follow [you know who you are!]. Special shout-out to Ali McKenzie. I've learned so much from Ali throughout the past couple of years in terms of strength training; particularly improving my form. For me he's a very inspirational coach: He cares, corrects your form and monitors your progress. I still remember the day I dead-lifted my own body weight with Ali's coaching - Such a happy memory! I also like his tunes - A great selection of rave and UK garage ;)

Negative experience: There is no social distancing in place during any of the PBB classes, the markings on the floor are not being followed and classes are packed making it impossible to keep the minimal safety distance. Very disappointing compared to other barre studios that manage to maintain the service and keep their clients safe.

Negative experience: Don’t be late of 5 min otherwise they will let you not enter at your class you could find very mean and diseducated staff at entrance which has no flexible mind and you gonna be rejected. But is really depend on who you meet some people workin there should be fire!

Fantastic experience: Love this place. The classes are so good and addictive. The trainers are very experienced and highly encouraging. The staff are super friendly and the smoothies are delicious. Will definitely go again.

Fantastic experience: Great classes, facilities and smoothies :)

Negative experience: I feel bad giving one star, but having been booted out midway through a class, one star seems generous. Everything started well, did a session on the tread then floor, but going back on the treads they were all full. A member of staff came over to say there had been an error and someone had been waiting outside since the begging of class for a spot on the tread (you don't get an assigned a spot like other gyms). Unfortunately they picked the tread I had been using so was offered a re-credit to my account (I don't have one as didn't book directly) and was asked to do the walk of shame out of the class at the halfway point. I'm not sure placating one customer by kicking another out after the class has started is a particularly good business model, hence the one star. Luckily Barry's around the corner was more accommodating and I was able to get into a class there - and more importantly finish it!! My advice - stick with the studios that treat customers well.

Fantastic experience: Love the concept of luxury pay as you go instructor led Gym. Well done! This is the future. The location on pavilion road is also unbeatable. My favorite Street in London.

Fantastic experience: Best gym ever.

Positive experience: Good vibes. I know it is environmental friendly to sell the refilled bottles. However, it would be good to have the bottle water still as an option.

Negative experience: Be careful don’t go there they are not trusty people. I had my watch stolen when i left it inside by bag in the locker in the changing room. They didn’t do much to help me to find out what happens . They didn’t want to investigate further ... sometimes I wonder if it was not planned as I used to come every week so for sure someone saw me putting my watch in my bag. Seriously be careful as it is not safe at all. Don’t bring any valuable with you . People are watching over there ......

Fantastic experience: Fantastic location , very friendly staff , brillant teacher what else ? 10/10 KXU

Negative experience: Disappointed by the gym's push on 'snake-oil therapy' such as cryotherapy, which is NOT medically validated and lack scientific evidence. I hope not too many other customers are fooled by this. Can't fault the trainers/gym facilities however.

Fantastic experience: Fun HIIT workout! Highly recommend this place. I was visiting London for a week and dropped in here for a good time.

Positive experience: I have revised this review from one star to three stars as I took a fantastic class here this morning with a wonderful friendly and knowledgable teacher. I'm sorry to say I also took an awful class here with an instructor that didn't even say hi or smile even one time. Almost no demos/hands-on, and questionable exercise choice (some of it was extremely advanced and poorly explained). The class was also far too full. I had two beginners next to me who were really struggling. My current assessment: unsure. I would advise management to start taking part in classes & to re-train, or remove bad teachers and also be careful not to overfill the studios.

Fantastic experience: Great boutique Gym. Excellent classes. Yoga, boxing, spin were my favourites

Negative experience: Worst experience ever unprofessional staff... worst customer service by far!

Fantastic experience: Very flexible and interesting classes

Fantastic experience: Just did the most amazing HIIT & Run class with the legend that is Laura Hoggins. Her session programming, music selection and overall control of a busy class were spot on. However it was the motivation and enthusiasm she showed to all involved that was so positive and inspiring. Can’t wait to do it again!!

Fantastic experience: Super gym !

Positive experience: Fantastic gym but it is quite expensive.

Positive experience: Mah

Negative experience: The staff was completely unhelpful. Cycle class had good quality, and the teacher was good. Unfortunately for the amount you pay for the studio and what the branding stands for, the service was terrible. Not a five-start studio for sure, and I would recommend better studios with better customer experience around the area.

Fantastic experience: Amazing UCycle classes and talented instructors. Niklas has to be the best, tough but fun and motivational as hell.

Fantastic experience: The Future of Gym

Negative experience: Unprofessional staff. Disappointed.

Fantastic experience: Fantastic gym located in the heart of Chelsea, friendly staff that are very facilitating. Healthy food that cater for all types of diets and go hand in had with the top class training by multiple different trainers. Spinning class with Alex Rogers is hands down the dopest class in town! Consistently challenging and energy levels are amazing! The games with Will Mclaren combined with Spin is the perfect combination of both cardio and strength training. Hats off KXU

Fantastic experience: KXU is an amazingly located pay as you go gym just a short walk from Sloane Square. The premises are excellent, clean and there is a lovely cafe with fresh juices and great food. The instructors and staff are all very friendly. However, my gold star has to go to ALEX ROGERS for her exceptional spinning classes, fantastic music mixes and encouraging and warm attitude. I have never felt so fit in my life and I am now addicted to spinning. Thanks KXU and thanks ALEX! Simon Dredzen

Negative experience: I am giving one star to the cafe they have at the first floor next to the entrance . Here are my comments , people who Work in the kitchen do not wear gloves , and one of the servers who served me tea , had her hair dangling inside my tea and from the cup . How disgusting is that ? And while I was waiting for a sandwich , I saw the person making me the sandwich scuffing off the black burned carbon from the burnt toast and preparing it for me, when I pointed out to him I am not eating burnt out bread ! Then he changed , and it was suppose to be a sandwich instead they just made it a toastie. For a 9 pound sandwich which was burnt and then served to me as a toastie and then a tea with a hair dangling for 2.5 pounds . Was not worth it . Hygiene and delivery is definitely an issue to improve on. I cannot rate the gym because I have not used their facility . Just the Infra red , and I tried a massage and the masseuse had garlic smelling hands . All in all I wouldn’t recommend it .

Negative experience: Today my husband and I were both booked into a class at KXU. We arrived 3 minutes late and were told that we were not able to attend the class due to "health and safety". We were basically turned away. We paid £25 each for the class and on top of it I had a £55 infrared sauna appt booked for after the class which I then didn't want to wait around for 75 minutes to go to. Point is, what an incredible disappointment. Treating customers like that and not giving even a 3 minute leeway time is honestly unacceptable. Not to mention the girl at the desk was not helpful whatsoever. Such a shame I actually thought that this was a place I would go weekly for classes and sauna appts. I will just stick to Equinox, Barrys Bootcamp, Bulgari and Tri Yoga where I currently go. KXU you need to watch how you treat your paying customers

Fantastic experience: Absolutely loved my spinning class with Alex Rogers, she's just the best! I'm a regular at different spinning studios and KXU's one has a competitive edge as you see how much you're pushing yourself on the screen. The class becomes a fun game! Of course KXU is a top venue with quality facilities and a lovely cafe

Fantastic experience: Great non-membership gym with a large variety of group classes. Sign up and pay either in bundles of credits or - recently started - monthly membership. Thoroughly enjoyed the spinning class: disco ball, energising beats, enthusiastic coach and all in all great atmosphere. The architecture is modern/industrial with mainly concrete walls and floors. A neat feature I liked in the locker room was the USB charging socket. This way you can charge your phone (if you remembered to brig your cable) while working out. No need to bring a padlock as the lockers have combination locks (the same type that hotels have in their rooms). Fresh filtered water and an abundance of clean towels were provided. The only thing which could make this better would be a crèche facility like the Harbour Club has. Then I would come much more often. Would highly recommend (and am definitely coming back once I recover from the spinning class).

Fantastic experience: Amazing gym especially the nok-out class on a Saturday with Simone at 10.15. Great start to the weekend with a good sweat and great music. Empowering class worth trying.

Fantastic experience: Great classes

Fantastic experience: Very modern, clean. Attended on yoga class, which was super. Only small criticism, the female changing room is too small and difficult to get access to the lockers.

Fantastic experience: Great studio. Super clean and looks brand new. Great instructors. Tried this place with classpass but will definitely consider visiting here time to time.

Fantastic experience: Amazing urban fitness and health space tucked down a gorgeous Mews near Sloane Square. Friendly and welcoming with none of the attitude that you can find in some of the similarly high end fitness spaces. Facilities are terrific to boot. Will be raving about this place to one and all. Thanks KXU for arriving on the London fitness scene!

Negative experience: To expensive

Fantastic experience: KXU is great - really lovely facility and fab kiehl's products to dive into after a tough workout! However, on top of the great products: SPIN W/ ALEX is just INCREDIBLE! She is by far the best instructor I have ever had. Her workouts are TOUGH, music is FAB, and her energy is INFECTIOUS! The bar has been set high after taking her classes ;)

Fantastic experience: Amazing facilities with attention to detail (lockers have inbuilt phone chargers). Classes and instructors are good, although a bit larger than I expected.

Fantastic experience: One of Londons very best pay per class gym options . Cream of the crop. The facilities and instructors here are second to none. Definitely worth checking out.