PureGym Portsmouth Commercial Road

Positive experience: Decent

Fantastic experience: Lots of equipment at a reasonable cost.

Positive experience: In comparison to my local pure gym it is huge and you don't feel like you are on top of people as you train. Considering the size really clean.

Negative experience: I have been a member of this gym for 7 years. I chose it mainly due to the Lateral Raise machine, but for some reason the machine was removed. It is so disappointing.

Fantastic experience: The best gym in Portsmouth. Absolutely world-class!!

Fantastic experience: Clean and good environment to workout in friendly stuff

Negative experience: Would be 5 stars if every pod had a pin code to enter

Negative experience: Worker there was racist to an Asian boy. Told him to put the weights away whilst the guy next to him left the weights on the machine.

Negative experience: Only problem is the staff to be fair. Constantly getting suspended for stuff that everyone does! Not friendly had a chat with one of the staff after days of trying to find someone! Carried on charging me my bill after suspending me which is a scam. (All they care about is money!) Do not tell you when you are suspended and do not cotnavt you telling you why!

Fantastic experience: It is one of the best gym in town, with amazing equipment and well trained staff. The only problem is the changing room with broken taps and chocked toilet.

Fantastic experience: Ver good and enjoyable very clean and tidy

Positive experience: Good equipment, not intimidating for a newbie like myself, small complaint is the drinks machines are a bit confusing

Positive experience: Good gym with a lot of training equipment. However, they charge a £14 "joining fee" every time your membership expires. I see that as a rip-off.

Fantastic experience: Great gym. Always clean and not to busy late evenings

Positive experience: I enjoy my workout sessions here at the puregym and I love how professional the trainers are.

Positive experience: Lived there for 40 years was nice early years now the place is going down hill glad I've left

Fantastic experience: Useful

Fantastic experience: Got all I need

Negative experience: Awful experience here. Was very busy each time I went and no one cleans the equipment enough at all. Very unhygienic changing rooms and facilities. I do not recommend

Fantastic experience: Nice and organized

Negative experience: I want talk about shower room. it's clean .but ! add cold water please

Fantastic experience: I what a good work ourt

Positive experience: Good gym

Negative experience: paid 1 month membership and went only 2 times bc there were teenagers everywhere playing and hanging on the machines like monkeys i had to waste 2 hours of my day just to wait for them to get off of the machines

Positive experience: It has a good user-friendly environment. It is also spacious and filled with good equipment

Positive experience: Full constantly unless you go after 9pm or before 2pm.

Negative experience: Would help if theyd update is on how long the gym out for

Positive experience: Decent gym. You get what you pay for. Does get very busy at peak times and the toilets are pretty grim sometimes. Staff are friendly when you can find them. My only complaints are the toilets get pretty grim when it’s busy, sometimes it’s difficult to find the weights you need, and the wifi/ data connection is awful. Just gotta make sure you check anything online you might need to check before you get into the gym because you won’t be able to once you’re inside lol

Fantastic experience: Helpful staff

Positive experience: Been coming here 3 months now, could be some vast improvements. Weights are always all over the place, and not organised, staff should be present to keep these in order. There’s never any instructors available to ask for help. Gym is often over crowded, especially on Monday and Tuesday evenings, meaning you can’t get on the equipment without waiting extended periods which is a real pain.

Negative experience: Showers are stuck on the,wall don't move , preferable with head to move .

Fantastic experience: great gym.You get exactly what you pay for.

Positive experience: The music from the spin classes is very loud and can disrupt a workout

Fantastic experience: Top noth facilities, open 24/7

Positive experience: Great gym, not great for parking. Classes can be loud (Can hear in whole gym)

Negative experience: The gym gets overrun by students double using turnstiles then the rest of the paying gym users can't access the equipment, I've mentioned this to staff on several occasions with no action taken. The toilets (mainly mens upstairs) the bowls are filthy, flush never works. Seeing a pile of backed up poo and tissue isn't why I come here. Gym equipment is waiting on repairs for weeks at a time this all in all isn't acceptable.

Positive experience: Its alright... Always about 100+ people for the majority of the day but the facility is built for that and the lessons that happen in the upstairs are literally so loud aha cant even listen to my music on full blast, they don't have many benches or squat areas which is quite annoying but if you like Cardio they got a hell lot of machines.

Positive experience: Have been using this gym for over a year now and haven’t had any problems but recently they’ve turned the aircon down or off. The heat in there is ridiculous and because it’s usually so busy it gets very hot. Management has said they’ve had to turn it down to save money which I understand but they can’t even turn it up when it’s peak time? You’d think being a paying customer they could turn it up when multiple people have asked. On top of this there has been multiple times they’ve ran out of paper towels so I can’t even wipe down the sweaty gym equipment. Has made working out in their a very unenjoyable experience.

Fantastic experience: Flexible timings

Fantastic experience: Beautiful atmosphere, Large space and mass amount of equipment, So neat and clean. you get value for your money. Best place to be….

Fantastic experience: The water fountains must have been stolen from a random secondary school. This place is a treasure. 10/10 would recommend.

Fantastic experience: It was ok

Fantastic experience: today was my first day and i enjoyed every bit of it

Positive experience: Decent gym, good assortment of machines but you REALLY ought to avoid peak times the first 3/4 days of the week. Additionally cables snap every few weeks or so and it takes just as long for them to get fixed. For a period almost half of all the cable machines were only half functional. There's also only 3 chest bench presses ... why is one of the most used set of equipment in such low numbers? In conclusion the gym will suffice but it's just that, sufficient

Positive experience: It’s very clean and all equipment are working

Positive experience: quality of equipment on decline

Positive experience: Great as usual but this branch has very few classes in the morning and younger less experience instructor

Fantastic experience: Best gym in portsmouth for the price

Negative experience: Zero staff on site, no customer service from the lack of phone number. So no immediate help. Dropped something into another locked locker and everyone at the gym said it wasn’t theirs so I couldn’t call or get any help. No paid space should have zero staff on site and no brand should have no customer service phone line. I recommend gyms that actually have staff and a phone line to help. My friends and I are now using Ravalin Sports Centre

Negative experience: Can we have some air conditioning in there, please? There are 30 degrees outside and we are suffocating inside…

Fantastic experience: Good environment, friendly atmosphere, Quality equipment, clean changing and shower room. affordable

Positive experience: BYOB.

Positive experience: For some weeks 5 out of 6 rowing machines have been faulty. There are a great deal of thick cobwebs around some of the lighting.

Fantastic experience: Extensive range of equipment available. All clean and well maintained. Very very helpful staff with solving problems. Especially Miss C Sturges (assistant manager). I can not express how professional she was in solving my issue of forgetting which locker was mine, without making me feel like a complete muppet infront of everyone else. Highly professional. Very handy with a pair of bolt cutters too. Merry Christmas and have a Happy New Year. Regards Mr Forgetful.

Fantastic experience: It was one of the best gym out there

Positive experience: 3 floors, with plenty of equipment lots of space to get your workout done. My biggest gripe is the entrance, why don't all the doors have pin access. A large majority use pin now qr so this maybe needs to be fixed, otherwise worth it.

Negative experience: Great gym but smells like toilet. Fix the toilet smell. Increase amount of men's toilet cubicles. And clean

Positive experience: Large space and mass amount of equipment, all I used were easy to use and their app has great demonstrations for some of them. I will admit like every gym place being a bigger woman I was unnerved buly all the guys in the gym, and they like to hog the weights section. I think there should be more signs about for the directions of changing rooms and perhaps when people sign up a notification should be issued that if they want to use the lockers to bring their own padlock and key. If I could afford it I would get a PT but as a student I can't afford that luxury, but this g is certainly less crowded than other gyms in the area and the membership options are great for students as well as others, the cheapest option doesn't allow you into the gym at peak times which is fine with me as I don't like a lot of crowding. It's a simple set up which is great as it's a gym not a boutique.

Positive experience: Lots of equipment for all yr fitness needs... I'd avoid at 5-7pm...it's absolutely heaving..go later to be able to use the machines you want

Negative experience: Rowing machines need charging. Soon as you stop or slow down the battery drops dead and all progress is lost.Despite sending emails and informing staff nothing is done.

Positive experience: Excellent equipment

Fantastic experience: Great facility at reasonable rate

Fantastic experience: Amazing place with lovely atmosphere great staff

Positive experience: A good chain of gyms with a decent set up, some are looking a little tired, and can be quite busy but all round a good place to train with so.e great staff

Negative experience: Had an issue getting into the gym, waited for 15 minutes for staff at the entrance after pushing all the assistance buttons. Even had someone enter and try to find a staff member which they couldn't. This was at a time that was supposedly 'staffed'. I've moved to Jet's Gym which has staff that are actually present in the building. No hate on the staff just the corporation. They undercut nicer local gyms then cutback on customer service.

Negative experience: Absolutely ZERO customer service. We wanted to go to this gym but no one was there to help us when my friend had trouble entering. If you have any access needs or are a beginner DON’T GO HERE

Positive experience: Good gym, quite satisfied with facilities. I only wish they had a few icebaths, that would make this a 5 star for me. Hint-hint.

Negative experience: Staff is being forced to bolt-cut bike locks and throw paying customers' hard worked bikes onto the street, with this incident having happened multiple times already. Absolute disgusting behaviour, management are bullies and I do not want to support such a business, nor do I feel safe. Extra issues: Toilets often blocked, gym is usually too busy, paid sport water 2/3 times has ran out. I was a loyal customer for 6 months. Better take your business elsewhere.

Fantastic experience: Kind man I like cats my hair

Negative experience: BAD GYM AVOID AT ALM COSTS

Positive experience: It’s alright. Bit crowded and doesn’t have a lot of water faucet!

Negative experience: Staff Member seriously rude!! Not professional service at all. Atmosphere is like a fish market in there.

Negative experience: This gym has been awful lately. Water pipe issues every week meaning they have to close at short notice . Broken equipment that clearly needs updating and today the 2 toilet cubicles in the mens changing room were both out of order! Sort it out pure gym this is unacceptable!

Negative experience: Overpriced and the cardio equipment is a decade old and it shows.

Positive experience: Great gym for students. Have frequent sales (start of year, beginning of term etc), friendly and helpful staff, a wide range of equipment and an unthreatening ratio. Never been judged for being a skinny guy here, just people minding their own.

Fantastic experience: Great place

Fantastic experience: Large range of equipment for a very good price, however can get really busy at peak times.

Positive experience: Beautiful and neat

Positive experience: Good facilities but can get really busy and difficult to do anything at peak times

Fantastic experience: Equipment is the best. Provides for friendly atmosphere where you can focus on your workout also caters for different experience levels and staff are always really friendly and have the time to chat and provide any assistance.

Positive experience: Really nice gym but need a hip thrust machine

Negative experience: The gym has practically no employees and people responsible for its administration, so in the case of a complaint or claim there is no one with whom to communicate only via email or social networks.

Fantastic experience: Clean and undercrowded

Fantastic experience: Nice gym. Spread across multiple floors with plenty of equipment available. Cleaning stations everywhere to keep the equipment sanatised. I had a good experience here

Negative experience: Overpriced. I've been a member of this gym for 3 years now and they have consistently been increasing the price without offering anything extra for it. The price of a core membership is now the same as the plus membership was 3 years ago (extra £8/pm! or £96/py) and since then the gym equipment has only gotten older with very few replacement of the old equipment. the price increase has gone up a lot for all options increasing from £5 - £8 pm from 3 years ago. I've now cancelled my membership here as the alternative gyms are now much better value.

Negative experience: If you like sitting on the equipment playing on your phone and doing nothing else, this is the place for you.

Positive experience: While some of the equipment is not the very latest, most of it is in good working condition and plenty of it. Usual arrangement of machines, plenty of smiths machines which is great, and 2 areas for heavy lifting

Fantastic experience: Plenty of room to train, plenty of cleaning stations, and staff are friendly and always happy to help

Fantastic experience: Great service

Fantastic experience: Helpfull staff with clean and sanitary equipment and is basically everything you expect from a 5 star gym

Negative experience: About 200 person in the same time impossible you have to wait for every machine

Fantastic experience: If I find the right time , it's great! Most people are friendly. 98% of people clean equipment! But I don't think it should just be left to gym goers , there should be more floor staff going around randomly cleaning nachines for extra cleanliness. Just My opinion.

Fantastic experience: Good, the busiest I've seen it since the day it reopened. There are still lots of cleaning stations with cleaning spray and blue roll to wipe down before and after you use the equipment. There were plenty of bins and hand sanitiser too. The bins and stations are checked regularly by staff. The equipment is set out in marked boxes or indicators too. There are still no classes on but the space is open so you can conduct your own class.

Positive experience: Clean...well organised

Fantastic experience: It's is what it is. Everything you need and 24 hours

Negative experience: Too busy

Positive experience: Very large and expansive gym with all the equipment expected. Can get very busy at peak times

Positive experience: Enjoy working out here, sometimes it can get really busy so morning or nights are best times to go. Most people seem to be following the COVID-19 procedures which is nice.

Fantastic experience: Great Gym, but make sure to remember that lockers close from 12am -5am!!

Negative experience: All the equipment was stickey and I don't feel likes it was being cleaned regularly and I know the max people is 191 but it should be less