Fitness First

Negative experience: I joined Fitness first. Only to find out 4 days after joining they were closing my local gym. The next closes gym was an extra 25 minutes away from where I live. As I don't have a extra 50 minutes in the mornings to get to and from the gym, I cancelled my membership. Fitness first charged me £79 to cancel. Only after 3 weeks of being a member. Shame on you fitness first.

Fantastic experience: I spent many years here as a member through all sorts of times. Sad that it has now closed, but it was a fantastic experience meeting so many new people and making many friendships over the years. Thank you to all the amazing staff and PTs over the years - gone but not forgotten!

Negative experience: Why was I not informed about the closure of the Shepherds Bush Fitness First? It was a significant factor in my decision to sign up, and I only joined a month ago.

Fantastic experience: I love this gym especially because of the fantastic classes led by Rashaan, Adil and Michael, who should be commended for their brilliant work! They always create a welcoming, engaging and super dynamic atmosphere ensuring everyone is happy and achieving great results. Big thanks to all three of them!!

Fantastic experience: The Staff in the gym are very welcoming and supportive Michael is very helpful and friendly also aril, rashaan, Sami, Brooke and all the other staff members!!

Fantastic experience: Good gym, has everything you need, the staff are super friendly and helpful. Michael and Adil always go above and beyond, making the gym a happy and welcoming place for everyone.

Fantastic experience: Great atmosphere!! a massive thank you to Michael, the other trainers and the rest of the staff for the amazing classes and their positivity!!!

Fantastic experience: Amazing gym so welcoming and makes you feel very comfortable.. brilliant staff especially Michael rashaan Brook adil and sami always very friendly. Definitely recommend this gym

Positive experience: Great gym friendly staff michael is great welcoming and showed me a lot of exercises to do and keep fit while recovering from surgery

Fantastic experience: Thank you guys for everything you have done so far. It will be a year since I joined this place and I feel like it is my second home because of the pleasant atmosphere you have. Adil, Brooke, Michael, Rashaan... You are an incredible team. thank you so much ..

Fantastic experience: Amazing place, friendly staff especially Michael and Adil! Always a pleasure to see them both!

Fantastic experience: great facilities, great members of staff that are always welcoming, Adil and michael are very helpful and makes sure we are all safe and pumping iron hard!!

Fantastic experience: Lovely staff, Michael the manager is always around smiling and chatting to everyone. Love that they have a kickback machine for glutes - no other gyms in the area have one!

Negative experience: After being discriminated a couple of times by staff and the manager promised my membership would be canceled months ago due to this and poor service and breach of contract. I am now told I won’t get a refund. I’m still paying the membership and no one will cancel it?! A true stress and waste of my precious time!!!! A TRUE HATED BRAND!!

Fantastic experience: Staff are nice and the gym is nice only downside is the steam room

Fantastic experience: Big props to Micheal and Adil, classes are amazing and are best suited to me. Amazing customer service. Would recommend to anyone looking to join and reach their fitness goals.

Fantastic experience: Very friendly atmosphere and staff!! Special mention to Michael always being helpful and for his great classes !!

Fantastic experience: Excellent facilities and cleanliness throughout, but what made me sign up for this gym was the wonderful staff. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to assist by Rashaan and Michael. All staff members at Fitness First Shepherd's Bush go above and beyond to help you with whatever your needs are, regardless of your fitness level or goals. Thank you!

Fantastic experience: Been a member since 2009. Amazing gym, great community, great vibe, great staff. Adil and Rashaan are brilliant and so are the rest of the staff.

Negative experience: Too bad there’s not a 0 stars review. I wasn’t able to access member’s area FOR WEEKS to cancel my menbership (I moved from the UK until 2024) and when they fixed the issue they took the money automatically even tho I specifically asked for support. Their answer “Yeah we gave you 3 days to cancel the membership after we fixed the issue”. Clowns. I’ll go back to Virgin.

Positive experience: You should equip the gym with two smith press machines as the one you have is always busy

Fantastic experience: I love this gym from the first “class”! Gym routine or classes, you can choose what you like more. Super friendly trainers, always happy to help especially adil and rashaan. I can not stop book their classes!

Negative experience: Low customer service.

Fantastic experience: The staff and facilities of this gym are amazing. Super friendly and welcoming environment as well as a great space for training

Fantastic experience: Staff are all LEGENDS ❤️❤️❤️❤️

Fantastic experience: This is my favourite gym in the area! You can find so many machines and the staff were so helpful! They give me advice of how can I improve my movements! Especially adil is so friendly! Love this gym!

Fantastic experience: Really good gym, the classes are great (something for everyone!) and the staff are amazing

Fantastic experience: Thank you for Brooke, for the amazing welcome service he provide me. I contacted him this morning over the phone and he assisted me very professionally. Working very close to the gym, I decided to come over and have a look proper how was the gym, and he offered me also the opportunity to come in the afternoon for a trial. I will return and sign in up definitely here. Thank you again Brooke for your service. Luiz

Fantastic experience: Fitness First Shepherd’s Bush is a great gym and I would definitely recommend. The staff are very friendly and are always willing to help. The equipment is always clean and in good condition. If you are thinking about joining this gym then I would say 100% do it!!

Fantastic experience: The most welcoming gym i’ve been to thanks to all the staff, especially Neha and Rashaan

Fantastic experience: Great and helpful staff. Good selection of free weights and great way to relax at sauna after work.

Fantastic experience: Great atmosphere, amazing staff who are very accommodating and helpful. The environment is perfect for achieving your goals and becoming the best version of yourself!

Fantastic experience: I have joined Fitness First a couple days ago. How they welcome you is fantastic, I’ve never experienced someone taking their time to greet me and start a little conversation. The staff there are extremely friendly, you ask them to spot you they will do that. If you are debating whether to sign up to Fitness First I would definitely if I were you.

Fantastic experience: It’s a cool space, the staff definitely make this gym. Especially khadija!! She’s lovely, will go above and beyond to help you.

Fantastic experience: Great staff and great atmosphere! Was shown around by a gentleman called Sami, very polite and welcoming. Made me feel very confident about signing up and where to start!

Fantastic experience: Best gym I’ve ever been a member of. Lovely community and the staff is amazing and a special shout-out to Rashaan, Adil, Michael Z, Brooke and Khadija.

Positive experience:

Fantastic experience: Amazing gym, good equipment and friendly staff members. Adil was so welcoming to me, explained all the details and exceptions. So far so good!

Fantastic experience: Great gym with Amazing staff, especially Brooke and Rashaan. Love the the classes!!!!

Fantastic experience: Friendly and helpful instructor and the class are superb.

Fantastic experience: If you start going to this gym, you gonna join a proper family. 5 stars to Adil and Rashaan!

Negative experience: The gym equipment is good but the changing rooms are outdated and showers are filthy. They also don't provide towels. If you want to just use the gym space and not any of the facilities (they have a sauna and steam room) then it's fine. But otherwise I would avoid.

Positive experience: Not my type of gym but used it when away working. Staff were very friendly, customers not good at putting there weights away, some customers were very smelly.

Fantastic experience: Amazing gym, with an amazing staff would highly recommend!!

Fantastic experience: Great gym!! Staff are super friendly and the equipment is v good quality. The classes are ideal and are inclusive, whatever your level of experience/ fitness - I'd especially recommend shred/ trax with Adil :)

Fantastic experience: Brilliant gym and v friendly and helpful team! Been going to the gym for around 9 years, and love going there.

Fantastic experience: Joined a few months ago and really enjoying it so far! All staff members and coaches are incredibly friendly and helpful. I’ve mainly been doing the classes since joining and I’ve come to really enjoy those; the atmosphere is positive and welcoming. Overall would definitely recommend.

Fantastic experience: Highly recommend this gym if you are in the area amazing staff and team huge shoutout to Brooke for helping me and motivating me to get back into fitness.

Fantastic experience: Great gym…. Everyone is friendly. The team amazing and motivating. Khadija, Brooke, and Rashaan are fantastic.

Fantastic experience: FF Shepherd’s Bush is great; high quality, diverse group classes, clean space, plenty of different equipments and in good conditions. Most important, friendly and helpful staff - especially Adil … so welcoming and always there to help. Also, I love my sauna ‍♀️ time … best thing ever after a good workout ‍♀️. Thank you FF xxx

Fantastic experience: Great gym!! The staff are so friendly and helpful too! Great team in fitness first.

Fantastic experience: Very welcoming staff members, Always friendly and happy to help. Spacious and bright gym, we can always find space to train even at the busiest time. Highly recommended!

Positive experience: Usually use fitness first elsewhere but was visiting for a one day session. Gym is fine, not the best set of machines and space but perfectly workable for 95% of gym users. Low rating because it feels pretty gritty and smells pretty bad. Not the smell of people (that’s fair enough!) but that deepest fungally kind of smell that feels like it hasn’t had a proper clean in ages. Especially in the men’s changing room. Very off putting.

Fantastic experience: My local gym / the people working here are super friendly. Good vibes gym

Fantastic experience: I actually liked the atmosphere here, the staff are super friendly. The gym itself is very clean, there are some facilities available for members to use like sauna which is very ideal after a workout. Recommended

Fantastic experience: The best gym I have ever been. Atmosphere is amazing and everyone is friendly and helpful

Positive experience: The staff are nice but at the last hour there are too much announcements about the remaining time which is distract the focusing.the equipment are old and the temperature is low in the cold weather as it don’t lets the muscles stay warm.

Fantastic experience: This is my favourite gym! I've been coming here about 6 years now and the staff--especially Adil, Brooke, Caroline, Michael, Rashan, Lauren--are so friendly and accommodating. I am especially grateful for Adil, who goes above and beyond to make everyone feel welcome; he is a fantastic manager! The gym is like a little community where I really feel happy and at home; the equipment is top-notch--and I especially like the Life Fitness cardio machines. I hope it never changes!

Fantastic experience: I have started last may and I never regret. Friendly and helpful staff, funny classes, large gym floor with plenty of machines. I recommend. Better than this I could not choose. After long working hours, I look forward to coming to the gym.

Fantastic experience: Been a member of a few gyms in west London over the years but I have to say without doubt this has been my favourite by far. The staff here are really friendly and always there to help, the vibe in the gym is genuinely amazing they've had a DJ play a couple of times recently which has been really cool too I think I've found my forever gym

Negative experience: Dirty. Lights are too bright, you can get headache. Classes are poor quality. Very disappointed.

Positive experience: Pros: The dumbbells are kepted in order The gym floor relatively clean Staff are super friendly Has an Olympic platform/sled/assault bikes Cons: For the price, you don't get all the equipment a gym goers needs. No pec deck/reverse fly etc. Limited leg exercises 3 cable flies, which are always in use Gets very busy during peak times 3 free benches which in peak isn't ideal

Fantastic experience: I’ve been a member here for almost a year now and I’m so happy I chose to join! The staff couldn’t be more helpful and friendly and special shout out to Adil who has really helped me stay motivated! Love how many different types of classes they have, and the sauna is such a bonus!

Fantastic experience: The gym is starting to show its age with regards to decoration and facilities not working. (especially the steam room which is temperamental) However the staff are the main reason I stay with fitness first. I’ve seen a marked improvement with the staff since Adil has become the manager(assuming he is the manager). I can see that the staff/team want to make things right for it’s members which is much appreciated. My membership with continue for as long as I live in West London.

Fantastic experience: This is a great gym with lively vibes. Mangers Michael, Brooke & Sami are amazing and make me feel at home.

Fantastic experience: Best gym I have been a member of! Very welcoming and friendly staff and members, feels like a little community I love it!! Adil and Rashaan are the best and have made me feel very comfortable-thanks guys :)

Fantastic experience: Definitely, the best gym! clean, tidy, very spacious, well equipped, very friendly and knowledgeable staff especially Michael the Manager, John, Adil, and Shawn!! I'd recommend this gym to y'all! lets's go!

Fantastic experience: I wouldn’t go to any other gym! Staff are super helpful, and even during peak times using gym is bliss! Highly, highly recommend.

Fantastic experience: Really impressed with the spirit and inclusivity of staff - they get everyone involved and are always super motivating. In particular Adil's SHRED class - has become a staple of my Wednesday routine

Fantastic experience: Adil's SHRED class is the best! Top quality gym with all equipment you could ask for. A great set of trainers, good opening hours and a great atmosphere

Fantastic experience: Best gym I’ve been to! Friendly staff, up to date equipment and never too busy!

Fantastic experience: The gym has a good space to workout and lots of different equipment. Also the staff are very polite and friendly

Fantastic experience: the gym has good facilities and all the equipment you need for a good workout plus theres a sauna/ steam room. Also a big shout out to the wonderful staff that work at the gym.

Fantastic experience: The gym was very clean, staff were friendly and offered advice. Adil’s Shred Class is especially great, would highly recommend!

Fantastic experience: Amazing place to workout!! Great equipment, clean and spacious gym floor, excellent classes (especially Adil’s) Very helpful and welcoming team members too! Would highly recommended!

Fantastic experience: Been here for over an year now and all staff and members make this place feel like home definitely and place to be

Fantastic experience: Amazing stuff and attitude

Fantastic experience: Lovely staff, great equipment and amazing classes. Steam/Sauna area as well!!!

Fantastic experience: Love this gym for years Adel and French brother mike the best service and the really look after people yah

Fantastic experience: I have been working out at couples of gyms in London in the past, and the only reason why I signed up with fitness first shepherd bush is only because the customer service and the vibe is amazing. To be more specific Adil and Michael are the one who introduced me to this gym. They are the type of people who are always smiling and pushing you to be better & improve. If you have any questions they will be more than happy to clarify anything regarding the exercise and your membership. The gym itself is good but they are the reason why I signed up there.

Fantastic experience: Good equipment, clean place

Fantastic experience: Staff are very nice. Directing to different areas. Helpful. Positive always positive energy. Very good to train there.

Fantastic experience: I joined the gym just two weeks ago and I'm already very happy I did. The staff is friendly and helpful, and classes are varied and fun. Special mention to Adil who always motivates me to join his classes and workouts and to the yoga teacher, she was amazing

Fantastic experience: Great gym with amazing staff that are always there to help.

Fantastic experience: Very lovely staff and great environment to be in. Adil, Rashaan and Brooke are super nice and always help whenever it is needed!

Fantastic experience: Very good been going over a year very nice workers

Fantastic experience: Staff is amazing and very helpful. I love all the classes drom the timetable.

Fantastic experience: I love my classes! The best teachers and best fitness proffesionals!!!

Fantastic experience: Best gym in the area!!! Since I started coming to this gym two years ago I’ve always felt very welcomed - the team is amazing! They’re all super friendly and really helpful, specially Cristina and Adil :)

Fantastic experience: Recently joined, the staff are so lovely and friendly especially adil (also runs a fab class every Wednesday) couldn’t recommend more!!

Fantastic experience: Great staff, especially Adil he has been so helpful. I really enjoy coming here as the staff are also very positive.

Fantastic experience: The staff is always helpful and very polite here. :)

Fantastic experience: They have an amazing studio to practice the dance routine. Staff is very friendly and helpful.

Fantastic experience: As a complete beginner in the gym, I was highly anxious about joining the gym post lockdown. I straight away felt at ease in FF Shepherds Bush - the staff are so friendly and are willing to help with anything. The gym has plenty of space and equipment and the location is ideal!

Fantastic experience: Amazing team and great equipment

Fantastic experience: Amazing Team!!! Shoutout to Brooke and Rahsaan!!

Fantastic experience: Lovely staff, great gym with equipment and classes for all kinds of fitness goals!!

Fantastic experience: Clean and tidy well managed space .. to gym .. very friendly staff. And great location.

Fantastic experience: Love this gym! Wide range of equipment and classes and the staff are very friendly and helpful. I was was warmly welcomed by Adil at reception who showed me around and provide great advice in regards to my membership! He also showed me through the fitness first app that I am now using daily!

Fantastic experience: Amazing place to work out!