David Lloyd Norwich

Positive experience: Needs a proper refurb. The included towels are like postage stamps. Always things not working.

Negative experience: Very poorly run facility but I am sure that this is mainly a result of Head Office policy, budget setting and contracts. Equipment takes an age to get fixed due to an awful service from their subcontracted maintenance providers, some issues get ignored and too much emphasis is placed on how things look rather than how things function. For example-stop spending money on new notice boards and fix your equipment. The staff are really friendly but are being dealt a poor hand by the company's drive for profits and spend per head. Good job they tie you in or they would have no-one left. Throughout all these issues they still expect you to pay your full fees despite a sub-par service. Terrible.

Fantastic experience: Love coming to this club to unwind and relax which I can comfortably say this club gives that. Special mention to Alice who's an amazing lifeguard who's always making sure everyone is taken care of.

Fantastic experience: Well what a team at David Llyode Norwich They are an asset to your company. I have been at the club now over 15 years And the staff are all brilliant. Alice has always a smile on her face and always says good morning hello and goodbye Takes her time to make you feel as a guest should be. The whole team are exceptional and quality bunch of people. Keep up the great work all and thank you for making the centre what it is. Top top team. Thank you. Lee

Fantastic experience: Highly recommend this club it's very spacious and has great equipment in the gym. The pool area is lovely it's always clean and the staff are very friendly especially Alice. She's always very polite and helpful.

Fantastic experience: Brilliant club excellent facilities nice and clean would recommend to friends and family. Staff are very friendly especially Alice the lifeguard she’s amazing at her job.

Fantastic experience: On my arrival a lifeguard named Alice was very friendly and welcoming and helpful with what I needed to achieve.

Fantastic experience: Always a bit nervous when entering the pool area as I'm not a strong swimmer but Alice made me feel very comfortable in my surroundings! She's a great asset to the club!

Fantastic experience: Brilliant club will highly recommend to my friends and family! Alice is a brilliant lifeguard and a great assist to the team!

Fantastic experience: Wanted to mention Alice on of the lifeguards with how knowledgeable she is! Excellent club!

Fantastic experience: Great club, excellent facilities always clean, pool area inparticular well deserved 5 stars. Special shout out to Alice one of the lifeguards.

Fantastic experience: Alice was amazing and kept a very close eye on my son who struggles with water 1st time in using the facilities and will defo be going again, keep up the amazing work and thank you xxx

Fantastic experience: I usually come to use the gym but decided I’d try the pool instead. All staff are so friendly from reception as you enter and throughout the building. Big shout to Alice she is absolutely incredible so attentive and so friendly always there if you need anything and so friendly to talk too as well. She’s is a gem to your team so thank you Alice.

Fantastic experience: Highly recommend this club very spacious and modern. Pool area fantastic and Alice is an amazing lifeguard.

Fantastic experience: First time using David Lloyds and i can definitely see why it's highly recommended. Amazing facilities and brilliant staff. Alice made sure that I knew where to go and if I needed any help to just ask. Again she went above and beyond. I have recommended the gym to my family and friends.

Fantastic experience: Visited Lloyds norwich as a guest with my friend we had a lovely swim in the pool the water was lovely and warm I'm not a confident swimmer and Alice the lifeguard was so lovely she was welcoming with a happy smile encouraging me and made me feel safe in the water. The pool area was spotless I will definitely be back Thank you Alice

Fantastic experience: Over the summer, my daughter really enjoyed the outdoor pool activities that were put on by the club! Alice, who was in charge of the activities was amazing as she made my daughter feel at ease and she made new friends too!!

Fantastic experience: Great club in Norwich! Brilliant pool area and always clean. Friendly staff but Alice the lifeguard in particular always helpful and smiling.

Fantastic experience: My children and I love this place. So many happy memories made and family time shared. Gemma always looks after us and the whole team gives great customer service. Will happily come back time and time again.

Fantastic experience: Amazing club highly recommend joining, best decision you will make, Alice on pool side has also made my fitness journey a positive one,

Fantastic experience: Great gym and atmosphere! Staff were all really friendly. Alara listened to my goals and advised me on how I can continuing moving forward. Highly reccomend!

Fantastic experience: Alara is always so helpful and a happy face around DL! I recently had a temporary pass as a prize and she got it set up for me right away, and helped me to sort out the app!

Fantastic experience: Joined the club today with Alara in sales, great club, great service, really happy to be a member

Fantastic experience: I have been a member at DL Norwich now for a number of years. The staff and instructors are all brilliant. I recently won a pass which my Daughter wished to use while home from university and Alara sorted it all so efficiently and quickly.

Fantastic experience: Alice is always a delight, hard-working and very polite. Every time I have visited the club she’s been very helpful and provided excellent customer service each time. Even when faced with difficult challenges Alice will rise to the challenge and excel with flying colours.

Fantastic experience: I would like to say to start of with saying I enjoy going to the gym a lot more since I have joined this one compared to my old one Francesca was the first staff member I met and she had been so helpful she has shown me around all areas of the gym as well as explaining how the equipment works she was very welcoming and has given me some great useful fitness and lifestyle tips too

Fantastic experience: Great experience with Alara from the team, very helpful, knowledgable and friendly. Would highly recommend her services to anyone ☺️

Fantastic experience: I had phone call with a sales assistant, pretty sure her name was Alara. She was very kind and invited myself, my partner and baby in for a free tour and trial of the facility. We were particularly interested in the baby pool with our 6 month old. Unfortunately due to staffing we wasn’t able to use it but we got to use the pool and other facilities. Alara was very professional and clearly well experienced at the club. Top service from her and a credit to the Norwich facility.

Fantastic experience: I recently visited David Lloyd Norwich on a guest pass, I didn't know where I was going and got a bit lost however a lovely lady called Alara was quick to help me and gave me tour of the facilities. She made me feel welcomed, at ease, more confident and apart of the club despite it being my first visit. Everyone here is so friendly and the facilities have lots to offer! Thanks to Alara I will definitely be visiting again soon!

Fantastic experience: Recently came on a guest pass to the club, great facilities! Had issues trying to use the app but Alara was able to sort it for me quickly and smoothly. Would have been stuck without the help! Thank you, I will be back!

Fantastic experience: Brilliant place with fantastic facilities, lovely swimming pool & friendly bar staff especially Gemma H who is always happy to help & with a smile too! ☺️

Fantastic experience: Fantastic facilities very clean and everyone is really friendly especially Alice one of the lifeguards.

Fantastic experience: Pool area is lovely and pristine ! Alice is an amazing lifeguard !

Fantastic experience: We’ve been members for 5 years, the staff are always friendly and there to help. My boys absolutely love Kids Club and there’s always different classes for them. The PTs are super friendly and always on hand to help and guide you in the classes. The cafe is perfect for not only socialising but also work from.

Fantastic experience: Special mention too Alice the lifeguard! Very knowledgeable and friendly :)

Fantastic experience: Best club around by far ! Great facilities and lovely pool area! Alice is very friendly and helpful!

Fantastic experience: Highly recommend this club! Great equipment all round and the pool area is immaculate! One lifeguard in particular Alice is amazing!

Fantastic experience: Special shout out to Alice the lifeguard who's always smiling and making sure everyone is safe and happy. Highly recommend the club overal.

Fantastic experience: Love coming to the club, great facilities. Special shout out to Alice the lifeguard.

Fantastic experience: Just had to share how amazing our instructor Jo Hamilton is. Our Ben has Down syndrome and was in need of improving his core strength. Within weeks we are noticing a difference in his strength and endurance. He settled so quickly due to her kind and friendly nature. Thank you Jo.

Fantastic experience: Great gym and health club that offers a relaxing spa/hydro pool that eases pain and stiffness when mobilsing. Would recommend.

Fantastic experience: Love this place! Always very clean and relaxed. I go for a swim most times and wanted to mention Alice one of the lifeguards as she's excellent!

Fantastic experience: Love this gym, great equipment and love the swimming. Alice is great as well.

Fantastic experience: 5* review well deserved! Especially Alice one of the lifeguards shes always very polite and focused on her job. Would highly recommend this club to any of my friends and family.

Fantastic experience: Extremely impressed with the pool area with how clean it is. Needed to ask some information with who I found Alice the lifeguard who was able to help and was very knowledgeable.

Fantastic experience: Best club in Norfolk by far! Love coming to unwind and enjoy a lovely swim. Alice one of the lifeguards in particular is always switched on and making sure everyone is happy and safe.

Fantastic experience: Visited the club for a swim and alice the lifeguard was such a breath of fresh air she takes alot of pride in her job and makes the place very relaxed and safe! Overall the club has a well deserved 5stars for me.

Fantastic experience: Fantastic club very clean! The pool area in particular and Alice the lifeguard is very friendly! 5 stars well deserved.

Positive experience: Good gym and nice trainers.... Vic's classes are great

Fantastic experience: The one to one lessons with Jo Hamilton are the most amazing experience we can give our two swimmers! We have a 6 and 7 year old and Jo provides a support and nurturing beyond what we have ever had from a swimming coach. Her ability to instil confidence in my two children is incredible. Jo always designs the lessons around my children’s needs and goes above and beyond: Today my eldest needed to work on his tumble turns. Jo guided him through and even got into the pool to show him! Since our last lesson he has had a gala and through Jo’s guidance he has taken a whole 2 seconds of his PB! My youngest concentrated on breast stroke and the difference from the start of the lesson to the end was breath taking! We are so grateful to have this support from Jo and the club!

Fantastic experience: First time trying the club out, really impressed with the warm welcome I received. I was acknowledged by a lovely female lifeguard who's name was Alice who made me feel safe in my surroundings as I am a nervous swimmer. The pool area was immaculate and clearly well looked after. I also had a bite to eat in the restaurant and the menu had a good selection on. I will definitely be joining after this 5* visit.

Fantastic experience: I've really enjoyed supplementing my running schedule with the gym and pool facilities at David Lloyd Norwich, and I try to go as often as I can. I have also tried out the classes and found them to be a great way to exercise and also unwind. Personal training with Elliott has been excellent. I've had other PTs before at other gyms and he's far and away the best. I particularly appreciate how he listens and carefully balances my needs and the things that I like doing, against what I need to do to push myself that little bit further. He also tries to be flexible with his schedule - which is another thing that I really appreciate as my work schedule is pretty chaotic!

Fantastic experience: Facilities are fantastic. The pool is great for taking my 3 year old. The lifeguard there 'Alice' is always very friendly and good with my little girl. Definitely recommend.

Fantastic experience: All of the staff here at the club are so welcoming and friendly. I paid for a personal trainer (Elliott Foley) once a week for a few months, before coming back to uni, and I would recommend him to absolutely anyone! He made every session so enjoyable and also helped to increase my confidence in the gym, meaning I am making such great progress where I can certainly see results!

Fantastic experience: I've been a member at David Lloyd Norwich for approximately three months now. I'll preface my review with the fact that I haven't publicly exercised before, and I felt quite anxious about going. From the initial conversation with Alex about membership, to the day-to-day cheerful welcomes from everyone on reception, to every personal training session I have with Elliott - my experience has been nothing but positive, and it's now become part of my routine. I cannot sing Elliott's praises enough - he's an amazing personal trainer. He's patient, encouraging, very easy to talk to, and always goes above and beyond (like designing session plans for me to do when I go to the gym on my own). He's a real asset to David Lloyd Norwich! The facilities are pretty good - I've had food from the restaurant area, the gym has pretty much everything you could ever want (including treadmills with games on them), and I highly recommend a dip in the lovely hot hydropool with the swan-neck jets after a work-out (followed by the sauna or stream room). I'm looking forward to trying out the tennis / badminton courts soon.

Fantastic experience: Great leisure centre. Really nice to see Alice the lifeguard back in club , she always says hello to members even when she’s not on shift and is very approachable and friendly.

Positive experience: Love David Lloyd Norwich. My 11 year old son and I are members and really enjoy the facilities. The Kidz Club was a huge sell to us and now Alex is 11, he gets to enjoy smaller, more focused sessions with children his own age. Love Zu, she is fabulous. If you are looking for facilities that are more than a Club, but more where to spend time as a family, then join Norwich.

Positive experience: Pretty small gym and pool but there are lots of tennis courts that are alright.

Fantastic experience: My grandkids absolutely love the kids club -great service. Special thanks to Katie who is great with the kids and always has a smile.

Fantastic experience: Some equipment could do with updating but staff are very friendly especially Amelia who made me feel very welcome!

Fantastic experience: Went with my mate on a guest pass and had a great time amelia was really friendly and helpful

Fantastic experience: Had a swimming experience recently with my daughter there. She was rather nervous however the lifeguard and swimming coach was extremely reassuring and confident. I think she was called Katie. Made our experience even better so thank you.

Fantastic experience: I am not a confident individual, but once I stepped foot in this leisure centre, I was overcome with immaculate confidence when I was approached by Katie. She was a superstar and I would highly recommend to any other insecure individuals. She’s really changed my view on body image and self love. Now I look in the mirror and see a stunning, fit, and vogue ready woman. Thank you Katie.

Fantastic experience: I mainly go there to use the fantastic pool. Well worth the money. All staff are pretty helpful but an extra shout out to Katie one of the lifeguards there.

Fantastic experience: Visited when I was in the area, visiting family. I had a day pass and wasn't sure how things worked. A really helpful member of staff called Katie really took the time to show me around and how I could make the most of my visit. Would definitely head back again!

Fantastic experience: Visited the pool with my children, Katie the lifeguard was fabulous, had the patience of a saint with my kids and told them what her job involved, they loved their experience made so much better with Katie!

Fantastic experience: As a member of David Lloyd’s, I thoroughly enjoy the facilities, as a member of staff Katie was also very helpful.

Fantastic experience: Amazing experience at David Lloyd and just want to say Katie was amazing and went above and beyond

Fantastic experience: Recently visited as a guest of a member. Had the pleasure of meeting Katie, she was very helpful and attentive a credit to David Lloyd Norwich!

Fantastic experience: Took my children here last week for kids club and they LOVED IT. Special thank you to Katie who helped my daughter after she grazed her knee - she was amazing with both my kids. As a single dad of two, I would 100% recommend this to any parents who'd like a peaceful hour of exercise to themselves.

Fantastic experience: I regularly come down and really enjoy using the pool at David Lloyd. One of the lifeguards Katie was particularly friendly and helpful when I asked her about getting some swimming lessons. Definitely recommend coming to this lesuire centre! Jacob

Fantastic experience: Wanting to change gyms and went on a tour of the facilities. The young lady Amelia who showed us around was very helpful and was able to answer all our questions and concerns. A+ service

Fantastic experience: Not too crowded, has outdoor pool and several other ones including other activities. First month but enjoying a lot!

Fantastic experience: First time back here after a 4 year break. With menopause taking over my life I felt I needed some me time to relax. I have now taken to swimming. I was luckily enough to go a a guest just to see how I felt about it. I felt very nervous but I was approached by a lovely young lady called Amelia who reassured me straight away. She told me when was the best times for me to attend as I hate it when it’s busy. She was so helpful. Thank you Amelia a credit to the company. The pool was lovely,warm and clean. I will be joining very soon.

Fantastic experience: Had a lovely day in the gym Amelia was very helpful as it was my first time here

Fantastic experience: Had a lovely day swimming finished with a drink was served buy a lovely girl who provided brilliant service called Amelia

Fantastic experience: Excellent. Amelia Wells particularly helpful and professional. Very impressed with the whole place.

Fantastic experience: I had a really good session at David Lloyd Norwich. The staff were very helpful especially Amelia. She was very approachable and friendly.

Fantastic experience: I visited David Lloyd recently for a swim. I was helped by a lifeguard called Amelia, she was so welcoming and knowledgable. I had a really great experience at David Lloyd thanks to Amelia and will be visiting again.

Fantastic experience: Always a very good gym, Katie was helpful and friendly while i was using the pool facilities the other day.

Fantastic experience: I had a great day visiting with a current member with a guest pass, and Katie the lifeguard was a great help in showing us where to go and helped in any way she could! Would definitely attend soon again in the near future!!!!

Fantastic experience: I’m a member of David Lloyd’s, great gym and swimming pool. Special shout out to Katie - she’s helpful and a provides a great service

Fantastic experience: A very good experience for me while using a guest pass. I used the the swimming facilities and had lunch here.All the staff I spoke to were professional, Katie was so kind in giving me directions and helping me find my way.

Fantastic experience: Aimee and grace on reception are always so positive and helpful, they always have a smile on their face.

Fantastic experience: Nice facility really enjoyed my guest pass I will be back really friendly staff like Katie who help me

Fantastic experience: Accompanied my wife as a guest on her membership. Used the pool facilities which were clean and tidy. The water was nice and warm with a pool suitable for all types of swimmers. The atmosphere was pleasant and friendly and the life guards were pleasant and alert. One of the lifeguards Amelia was excellent and had a brief conversation with me about the other facilities in the complex. Excellent morning, well worth a visit.

Fantastic experience: Love this place for swimming , Amelia the lifeguard has been really friendly and helpful to me during the sessions.

Fantastic experience: Came in few weeks ago as a guest as my friend is a member of the club and a very helpful member of staff i think her name was Amelia and she went out of her way to help me .

Fantastic experience: Just a shout out to all pool staff always happy and friendly. Lost my Goggles and float and a lovely life guard Amelia went out of her way to search for them . Great customer service from just a kind and caring member of staff.

Fantastic experience: Visited here as a guest, one of the life guards Amelia, was very helpful when I was trying to find my way around. Nothing seemed too much trouble. I would definitely visit again.

Fantastic experience: Joined here and started playing tennis having destroyed my knees with football, boxing and squash over the years. Given a knee strengthening programme in the gym and I was welcomed as a tennis beginner, coached by Graeme for last 18 months and now love playing with a great bunch of members with Graeme who is an excellent coach, highly motivating and enthusiastic always with the tennis crew. Writing this review to thank both Graeme and Rosie who is an excellent coach too and have given this old dog a new lease of life! Thanks a million.

Negative experience: Such a shame that David Lloyd doesn't invest in better service. I've tried calling 5 times in the last week or so, to enquire about membership and pool usage and every single time I've either been put on hold and left waiting or nobody has picked up at all. The poor Receptionist seems lovely but how about giving them extra help, Management? Considering how much you charge, you'd think you could invest in a better first impression.

Fantastic experience: DL Norwich is a huge part of our family life. My wife and I get tennis coaching from the head coach Graeme who does a fantastic job . Our kids are coached my Rosie and Gina and are really improving. The club offers real value for money for families when compared to other health and leisure clubs. The pools are great and the staff are all consistently super helpful and friendly. If you live in or around Norwich/norfolk area I couldn’t recommend it more.

Fantastic experience: Took my kids to the pool at the weekend for the first time and they absolutely loved it. Blonde lady, katie? Was so sweet with them. Will be coming back with my nephew

Fantastic experience: I often use day passes at David Lloyd and every time I go it is such an enjoyable experience. I am always impressed with how friendly and approachable staff are and especially would like to mention lifeguard katie, always so positive and was more than helpful when I had questions about swimming and the gym at David Lloyd. 10/10

Fantastic experience: Very good gym and lush pool! Facilities are clean and well run with attentive staff. I even had a tour from one of the managers, Connie Gooch, she was very helpful and polite making our family feel quite at home.

Fantastic experience: Me and my mum had a great experience! Kerry on reception was very helpful! Thank you!

Fantastic experience: Had a tour of the gym with Abbie very friendly and welcoming place

Positive experience: The facilities need upgrading - there were broken tiles all over the pool area for example. However, the service I received from Connie was excellent, she listened and helped me as best she could - she's a credit to David Lloyd!!

Fantastic experience: Hello, I went swimming for the first time here and I’ve not been for at least 10 years! I was quite apprehensive but the lifeguard and swim coach Katie, reassured me I had nothing to worry about. Laura was also very kind and helpful on reception making me feel so welcome. I’ve also done aqua aerobics with Harriet, I found the sessions challenging and enjoyable. Harriet was very approachable and stressed to me that I only needed to do what I was comfortable with because I have limited movement in my hips and arms.