Information about Chesfield Downs
Opening hours
- sunday: 7:30-20h
- monday: 6:30-22h
- tuesday: 6:30-22h
- wednesday: 6:30-22h
- thursday: 6:30-22h
- friday: 6:30-22h
- saturday: 7:30-20h
Our comment from FitFit UK about Chesfield Downs:
Chesfield Downs, located in Hitchin, United Kingdom, is a premier sports center offering a unique blend of golfing and fitness experiences. Users commend the driving range, which features state-of-the-art TopTracer technology and a lively atmosphere. Many guests appreciate the friendly and helpful staff, creating a welcoming environment that enhances their visits.
Feedback highlights include:
- Excellent Facilities: Golf range, gym, sauna, and steam room provide comprehensive wellness options.
- Well-Maintained Grounds: The golf course is often described as being in beautiful condition, featuring fast greens and various challenges suitable for golfers of all levels.
- Quality Food: While some users report inconsistent dining experiences, others praise the food quality, indicating that the restaurant can provide delicious meals.
However, there are areas for improvement:
- Inconsistent Service: Some patrons have expressed dissatisfaction with the dining service, highlighting delays and neglect during their visits.
- High Range Ball Prices: Several users have noted that the prices for range balls seem excessive compared to local competitors.
- Noise Levels: Customers have mentioned that loud music in the gym and spa areas can detract from relaxation.
Overall, Chesfield Downs is praised for its engaging atmosphere, making it an excellent choice for both golf enthusiasts and those seeking fitness activities. The club is dedicated to improving its service, and many guests plan to return for future visits.
Services, Machines and Guided Classes
Chesfield Downs: Opinions
Negative experience: The starter, had liver pate& main was fine had beef. Dessert was NOT marble cake was dry.
Hi Miriam. Thank you for your review and apologies we did not meet your expectations regarding your dessert. However, I am a little confused as none of our dessert options were advertised as a marble cake? It is pleasing to see that you were happy with your starter and main course and we hope you enjoyed the rest of your evening with us. Kind regards John Turner Deputy General Manager Chesfield Downs
Positive experience: Driving range is great with the screens and drinks area but why is there only option for large set of balls. Would like to use as warm up before 18 but dont have the time to go through 100 balls before going on the course plus ends up costing loads as well.
Hi Jonathan. Thank you for you review. It's great to see you enjoy our Strike Shack. There is a sign above the ball machine informing there are smaller basket options available to buy from reception. So next time you are in, you can enjoy a smaller basket before your round! Kind regards John Turner Deputy General Manager Chesfield Downs
Fantastic experience: All good at the Pilates class.
Thank you Kiran. Kind regards. Chesfield Downs
Negative experience: Range balls are way too expensive
Hi Ava. Thank you for leaving a review. Our range prices are in line with local competitors and we believe, with our TopTracer technology, Strike Shack Bar and all round atmosphere, that we offer a fantastic value-for-money experience for all visitors. We have also recently launched our new Strike9 membership where you get unlimited access to our Par 3 course and 100 Range Balls a day for just £69 per month. Please reach out if you would like more information on this. Team Chesfield
Positive experience: They pair you up with strangers if you are not a 4 ball, when they realise it's a 5 ball and ask you if you can tee off early (as you got there early) they then charge you more for playing at the earlier peek time.
Hi Andrew Thank you for the feedback. Unfortunately, we are a little confused by what you are saying. Please email [email protected] explaining the situation so we can look into this for you. Many thanks. Chesfield Downs
Negative experience: Do not become a member here! I signed up on 29/09/23 on a 12 month membership and after I have completed the 12 months I went to request that my membership not renew. I was told that I still had until May until I could cancel because the club run memberships May to May and as a result I still owed the club company over £500. At no point was I made aware of this until I tried to cancel. And this is not consistent with all membership types. The general manager Chris was extremely rude calling me a lier and insinuating that I knew this and was just trying to cancel. I was offered a bucket of range balls as compensation but offering someone £13 but holding them to ransom for £500 is in my opinion very insulting. You cannot get tee times on the weekend as it is always booked and even when you do manage to get a tee time other people are allowed to book on it so you can never just play a round as you like. The gym facilities are sub par at best with the plunge pool out of order most of the time and the changing rooms not kept to a clean standard. I have been a member here on multiple occasions since I was a child and never have I been so disappointed with the treatment of members. Absolute joke do not join!
Good morning Daniel. As explained in our response to your previous Google review, all our membership terms and conditions are clearly explained to you on sign up and your membership is not activated until you sign these terms and conditions. The very first line of your signed agreement states 'Golf membership is an initial commitment from the date of joining until the 1st May 2024 and annually thereafter.' By signing these terms, you are showing that you have fully read, understood and agreed to these terms. In regards to your comments about weekend tee times, all members have the same booking rights. No members get any preferential treatment, and everyone gets the same amount of time to book. We opened up the tee sheets a few months ago and circulated this to all members. This was to allow people to book on to any open tee time to prevent the high number of single ball rounds we had, with many of these not showing up and therefore stopping others playing when they could have. It has also allowed people to meet other golfers and form new friendships and playing partners. It is great to see, however, that you have managed to get a round in on average more than once a week since your membership renewed on May 1st, with half of your rounds being at the weekend. The gym has the latest TechnoGym equipment which is one of the best gym equipment manufacturers in the industry. We have had some issues with the Spa Pool lately and, as a complicated piece of technology, we are sure you can understand that sometimes things can go wrong. We have had to temporarily close the spa on a few occasions down to users entering the spa pool without showering, causing abnormal chemical readings. We have replaced the probes and have not had any issues lately. We take the health and wellbeing of our members very seriously and follow safety guidelines which advise to close the spa pool when readings are outside or the recommended parameters. We have always acted as quickly as possible when this has happened to minimise disruption to our members. We have recently added a new state-of-the-art TechnoGym body analysis machine. As you haven't used the gym facilities for a while, we would love to invite you in for a re-introduction to the gym comprising of a full body analysis along with a personal induction and gym programme with one of our wonderful wellness coaches. Kind regards Team Chesfield
Positive experience: Hi This is not a complaint Please calm down the music. It's like disco, extra loud all the time and I can hear it inside the sauna & steam rooms. As well as loud in the Changing room. I use the spa to relax and to reduce my tinnitus.. Instead the loud music makes me feel frustrated, agitated, irritated, uncomfortable. I cannot Concentrate on breathing tecnique to relax, and my tinnitus gets more louder. Few times I had to come out of the sauna & steam rooms to run the jacuzzi, just to mask the loud music. Few times I had to leave the spa earlier than I had planned because the loud music is unbearable. I don't use the gym anymore because of the same issue. The music is so loud that I can hear it loud and clear through my noise cancelling head phone, making my tinnitus worst. Please kindly " DECREASE THE VOLUME, DO NOT PLAY LOUD MUSIC" at the gym Thanks Reem
Hi Reem Thank you for your comments. We will take the issues you have raised on board. Kind regards John Turner Deputy General Manager Chesfield Downs
Fantastic experience: Always a pleasure to visit this course, Welcoming Fantastic range to warm up Fast and true greens Such a challenge no matter your handicap,
Hi Edward Thank you so much for your great review. It always makes us happy to hear when our guests enjoy their experience with us and we look forward to seeing you again soon. Kind regards John Turner Deputy General Manager Chesfield Downs
Fantastic experience: Great course, well maintained, good vibes
Hi Mario Thank you for your kind words. We are delighted to see you enjoyed your experience with us. Kind regards John Turner Deputy General Manager Chesfield Downs
Negative experience: Could maybe turn the music down at a reasonable time of when they have events… I live a couple of miles away and can name the song, taking the proverbial a bit.
Hi Ben. Thank you for your comment. If you could provide more details using the following email, we would be happy to look into this for you. [email protected] Kind regards John Turner Deputy General Manager Chesfield Downs
Fantastic experience: Very nice club, Josh the receptionist was very helpful and informative
Hi Brett. Thank you for taking the time to leave us a review and we are delighted to see you enjoyed your experience with us. I will pass on your kind words to Josh and we hope to welcome you back again soon. John Turner Deputy General Manager Chesfield Downs
Fantastic experience: A welcoming atmosphere, pleasant staff and a great breakfast
Thank you for your kind words John. We are delighted to see you enjoyed your experience with us and we hope to see you back again soon. Chesfield Downs Golf and Country Club
Negative experience: The course is in beautiful condition having played 3 times in 8 days. The problem is the throw a 6 to start prices for a guest playing with a member. I paid £37.50 last week, £30.00 yesterday and was told £45.00 today. Either the staff are inept, on commission for ripping off people or just don't know the green fee rates. Thanks for your response John But I teed off at 8.18,8.32 and 8.40.I can't believe your dynamic prices are that volatile. How much is the most expensive midweek tee off time with and without a member? And what time is it ? I would love to know
Hi Richard. The prices also vary depending on whether you play from Monday to Thursday which is classed as 'Weekday Rates' or from Friday to Sunday which is classed as 'Weekend Rates'. It looks like your first review was left on a Friday which would be why you were quoted a higher rate than the previous day. The majority of golf courses will have higher rates to play at the weekend. Booking directly through our website will show you the rates payable at the applicable times and as already expressed, these will be the best rates available to you. I hope this helps to clear things up but please feel free to contact me directly at the club if you have any further questions. Kind regards John Turner Deputy General Manager Chesfield Downs Golf and Country Club
Positive experience: I played the par 3 Golf course very nice little course. Massively expensive £18 very disappointed with the price. I would highly recommends visiting Wheathampstead Golf course, Aldwickbury Park Golf Club or even redbourn golf course much better value if you want to do a short course
Hi Robert. Thank you for your review and kind words about our Par 3 course. We believe that we offer one of the best Par 3 experiences around and we are in the process of improving the course even further with new tee boxes, which will further enhance our offering. We hope to be able to welcome you back in the future. Kind regards John Turner Deputy General Manager Chesfield Downs Golf and Country Club
Negative experience: I recently left a bad review about the lack of hot water, after weeks of everyone complaining, they finally shelled out for a new boiler rectifying the situation. So i removed my review.. But i alao mentioned the lack of hygiene. This has now reached fully unacceptabe standards. There is now some sort of worm infestation in the steam room, this is the last straw. This is a £56 a month gym, which tries to portray itself as a premium health club.. it is far from it.. I think my pictures tell the story.. Not only the worms, the spa is filthy, the showers are filthy, changing area and toilets are all disgusting. They just dont clean, we hardly ever see a cleaner and it shows.. Blood on walls for ages, mould, broken ceramic tiles ready to slice your ankle. Iv had enough, they just dont care about the members, as long as we keep paying the membership, nothing will happen.. i know alot of people have left already.. This is a shame as the gym people are great, the location is great, its all just let down by bad management and obvious cost cutting... Edit... since this the new manager has done lots to fix everything and improve cleanliness..
Dear Andrew. Thank you for taking the time to visit the club today to discuss your points raised in your review. As discussed, I apologise that your recent experiences have not met the high standards we set ourselves. We are working hard to address the issues you have raised and I hope you see an improvement over the coming weeks. As always, please feel free to contact me at the club if you would like to discuss anything else and I look forward to being able to update you on our improvement strategy soon. Kind regards John Turner Deputy General Manager Chesfield Downs Golf and Country Club
Negative experience: Groundsmen are rude and show no respect! Mainly aimed towards Richard, who we have been told receives many complaints, but continues to harass us. Unfortunately, he is not the only problem as his fellow younger, arrogant colleague also feels the need to disturb our round(s). Many times have we seen them staring; blatantly ridiculing us. Unnecessary and unprofessional. Will most definitely be cancelling my membership at the end of the month. Was a peaceful 18 holes too much to ask for?
Negative experience: These people are absolutely disgusting. Following a car accident my daughter contacted this place to cancel her membership as the car accident completely changed her financial situation, over night. She had already paid for the month she was in and didn't attend the gym from the day she cancelled. Despite making the club aware of her new financial situation, they still insisted she paid a months notice. They have now passed this to a collections company who are threatening legal action. Unethical, greedy and obviously desperate for money.... I couldn't leave a zero star rating ..................................................
Hi Gary, Im sorry to hear this and sorry about the delay in the reply, I have tried to call your Daughter and unfortunately, have had no luck in making contact. Would you be able to call the club and we can discuss this matter further and try find a solution. Kindest Regards Matthew green Membership manager
Negative experience: We arrived for our mother's day lunch, but they messed up our booking and hadn't set up for us. We felt like we were being an inconvenience so got a refund and left. It looked nice though.
Good Evening Debbie. Hope you are well. Thank you for your feedback, It was lovely meeting you on Sunday 10th March and I am ever so sorry about the technology problem we had and encountered on Sunday. I hope you ended up having a lovely meal out elsewhere. We do wish you would have stayed with us, it would have taken us a couple of minutes to set up for you and the food was absolutely delicious. We hope to see you again soon! Kindest Regards, Raquel Xavier F&B Manager
Negative experience: Unreliable - too many times I’ve made the effort to come all the way down only to be told that today because of some reason they are opening several hours later than normal. How does that help me once I’m there? I can’t book a bay like you can at other places. If every slight weather condition affects you from having enough balls then just get some more. I won’t risk coming here again not worth it
Good Evening Nick, Hope you are well. Thank you for your comment and thank you for reaching out. I am ever so sorry you have had to experience this however during the winter as we have to handpick all the balls from the day before as we are not able to use your motorised picker. We have to open the range at certain times a bit late than usual for the safety of our hard working colleagues that are hand picking. It is not a matter of shorten balls it is only for the purpose of safety for our colleagues. I can only hope you can understand. If you require anymore clarification please do reach out individually as I'd be happy to answer any questions you may have. Kindest Regards, Raquel Xavier F&B Manager [email protected]
Negative experience: Don't bother joining for the heath membership (gym and spa). I joined for the spa facilities however its a waste of money because it is always half broken and regularly closed due to hot water issues or faulty parts. Really disappointed. If you join, use the monthly membership so you can leave! The place is a joke.
We sincerely apologize for any inconvenience you've experienced with our spa facilities. We appreciate your feedback and take your concerns seriously. Our team is actively working to address the issues you've raised to ensure a more reliable and enjoyable experience for all our members. We value your input and are committed to making necessary improvements. Regular reports are posted via members IG account to stay up to date with any closures or progressions of facility issues.
Fantastic experience: Great Facilities! Golf Range, Food, Gym, Sauna and Steam. Polite & Friendly Staff.
Heya King, Hope you are well. Thank you for the awesome feedback. We look forward to seeing you around the club soon. Kindest Regards, Raquel Xavier F&B Manager
Fantastic experience: Friendly, polite staff. Great facilities. Food was excellent, fish finger sandwich superb
Heya Ian, Hope you are well. Thank you for your feedback! See you around the club soon. Raquel Xavier F&B Manager
Negative experience: The driving range keeps it's lights on all night when it closes at 22:00 and can be seen from miles away. Turn your lights off to save energy and stop your unnecessary light pollution
Good Afternoon Nathan, Hope you are well. Thank you so much for letting us know. We have notified our maintenance team which will be looking into this! Kind Regards, Raquel Xavier
Negative experience: Everything is cashless and not notified on any signage.
Good Afternoon Brian, Hope you are well. Thank you for your feedback, this information is on our website and this has been the case for about 4 years now. Apologies it wasn't made clearer to yourself. Please let us know should you need anything else. Raquel Xavier F&B Manager
Positive experience: Went to the range. Staff at reception are a complete credit to the place, always very welcoming and helpful. Would go more often but I can't really justify it after the recent price hikes. I know they have Top Tracer, but I don't use that...just want to hit a few buckets to keep my eye in. Facilities are always clean and the place has a nice buzz about it.
Heya Steven, Hope you are well and keeping safe. Thank you so much for your feedback. Hope to see you around the club soon! Raquel Xavier F&B Manager
Fantastic experience: My husband and I attended a Xerox Reunion function at the club today, just wanted to say what a delightful venue it was, the staff were very attentive and helpful, food was lovely and plenty of it, thank you to all involved in making our afternoon a success.
Hi Denise, Hope you are well. Thank you for your review and I am glad to hear you had a brilliant day with us! hope to see you again soon x
Fantastic experience: Good night at the driving range
Hi Robert, Hope you are well and keeping safe. We are delighted you had a brilliant day with us! Look forward to see you soon! Raquel Xavier F&B Manager
Fantastic experience: Great day spent at Chesfield Downs. Good company, great hot food, enjoyed my scampi. Chilled out in a relaxing atmosphere.
Hi Carol, Hope you are well and keeping safe. Thank you for getting in touch and for letting us know of your experience. We are delighted you had a brilliant day with us! Look forward to see you soon! Raquel Xavier F&B Manager
Fantastic experience: Very nicely kept course. 9 hole is one of the best in Stevenage
Fantastic experience: Friendly welcome. High quality food drink and service. Course in very good condition. Quite forgiving but still a good test of golf. Worth a visit.
Good Morning Andrew, Thank you for your recent feedback. We're glad that you had a positive experience on your recent visit. We look forward to welcoming you back in club again soon. Kind Regards Chesfield Downs Golf & Country Club
Fantastic experience: Have a brilliant gym all round, range of classes gym and more
Positive experience: Busy had to wait a hour to get on the driving range but with table service for a pint and a nice range. Not too bad
Thanks for your review Joshua! Glad you enjoyed your visit, hopefully we get to welcome you back soon!
Fantastic experience: Very friendly. There to use the range only
Good Afternoon Melanie, Thank you for your recent feedback. We're glad that you enjoyed your experience here at Chesfield Downs whilst using The Range. We look forward to welcoming you in club again soon. Kind Regards Chesfield Downs Golf & Country Club
Positive experience: The greens were good, but a bit patchy on some of the fairways. The course was dry and no muddy patches like some played recently. One thing that I think could be improved is the tee numbering and direction signs from green to tee.
Thank you for your feedback Steve. Glad you enjoyed the conditions. Just for your information for when you return, we are awaiting all new course signage and furniture to arrive so should further enhance your game next time if they are in place. Thank you for taking the time out to place a review & we look forward to welcoming you again in the not too distant future.
Negative experience: Went for lunch with my Husband on Friday and both had a cheese and ham omelette. It was hard to find the few little bits of ham and cheese, it was tasteless. Salad was a few green leaves with 3 bits of cucumber with lots of salad dressing. Where was the red onion and at least 1/2 a tomato? Talk about cut backs and price increases. Won't be ordering that again ☹
Thank you for your review Janet although disappointing to receive. Your comments on our food is not typical of the experience our members and visitors receive so will be investigating as to what happened on your particular visit. Please accept my apologies for the less than satisfactory trip to the club. I understand should you not wish to visit the club again however should you feel like you could do so then please make yourself known to the management team so we can discuss this further. I look forward to hearing about your next visit being a more positive one. Thank you once again for taking the time out to place your review. Barry Careford General Manager
Negative experience: Just had small breakfast here. Sausage and bacon were obviously cooked yesterday, dry and leathery, plates were cold, coffee was very bitter. Reputation is good but this experience was definitely not!
Good afternoon Mick, Thank you for taking the time out to place your review although I am dissappointed to receive your feedback. As you mention we have a great reputation for our food so to hear that we have fallen short of your expectations is dissappointing. I would like to investigate this situation and invite you back to the club following the results to once again enjoy the quality food and service that we offer. Please let me know when you will be visiting again? Thank you once again for your feedback, it can only assist us in improving our service to our members, guests and visitors. Barry Careford General Manager.
Fantastic experience: Nice place
Thank you for taking the time out to place your review Coral :)
Fantastic experience: Great place for a Xmas dinner and dance
Fantastic experience: Totally loved the ambience, and the 3 course Christmas Dinner. And then danced danced danced with my girls... awesome night. Staff were organised and did amazing. will definitely be visiting again....
Thank you Adebisi, glad you enjoyed your evening. The parties are going great so glad you could be a part of them. Look forward to seeing you at next years parties! Have a great Christmas and New Year!
Fantastic experience: Very good and pest capaccino
Thank you Bruce! Glad you enjoyed your visit, our Coffee is great from a specialist coffee roasting company call Odd Kin have a read up on them if you wish? https://www.oddkincoffee.com/pages/our-story. We look forward to you enjoying the club and our coffee again soon!
Negative experience: I joined this gym a year ago , from the start there was something wrong with the spa ! Once sauna doesn’t work day after jacuzzi doesn’t work, the steam room always smells like fish ! Once i saw vomit in the steam room which i had to ask them to come and clean up , i have never seen a cleaner in the spa or male changing room , during the day like you always do in other gyms , the male changing room is always wet and disgusting! They had water blockage in the showers for more than a week ! Again i had to record it with my phone and proof it to them so they can sort it out ! Last month the jacuzzi is not been working at all , I asked them to terminate my membership which is only two months left to be finished! They refused and said you need have a proper reason, income change or relocating! I did mention all the problems i had with this gym but it looks like they haven’t even heard me , doesn’t matter I will pay two more months and im not going to use it as still the jacuzzi is not working. but people please avoid this place.
Thank you for your review Milad, although dissappointing to receive. It is a shame that you felt the need to make these comments following our conversation here at the club where I discussed a couple of your points with you. I understand and share your frustration when facilities are unavailable however as explained these are not easy solutions to be fixed and subsequently following signficant investment all our Spa facilities are now fully operational and as soon as physically possible. If any cleanliness situation is brought to our attention it is rectified by our team and for your assurance there is also a clean team that do in fact clean the whole building overnight. I genuinely thank you for your comments as it does highlight areas that we may need to improve on. I hope you get to use the facilities over the reamining couple of months of your membership and recognise the hard work plus the nearly £1 million investment that has gone in to our Health Club, making it a Health facilities that our member enjoy. Barry Careford - General Manager.
Negative experience: Avoid the gym and spa , it’s always something wrong with the spa , most of the times it’s closed ! the steam room smells, the male changing room is always dirty,
Fantastic experience: Nice gym with great outlook over the green
Thank you for your review Frank, We're glad that you like our gym facilities here and Chesfield and the scenery too. We look forward to welcoming you back in club soon.
Fantastic experience: Our first visit here to play on the par 3 . The facilities are excellent, everything was great. And to top it off the Guinness was really good . And I don't say that often!
Hi Eddie, Thank you for your recent feedback. We're glad to hear that you enjoyed your visit and also the Guinness. We look forward to welcoming you back in our club again soon. Kind Regards
Positive experience: Attended a wedding here table service awful mixed up tea and coffee gave us apple juice instead of prosecco for the toast waiting staff badly trained Dropped cutlery and plates on the floor real bad Service
Negative experience: Driving range closes at 10 but you can’t buy balls after 8:30.. get a grip!
Good morning, this really shouldnt be the case, can you please confirm when you visitited the club. We are open until 10pm, last balls is 9.30pm. We will look in to why this occured. Thank you for letting us know.
Fantastic experience: Great day out on a beautiful golf course
Thank you for your review Brigid, such lovely comments. We look forward to welcoming you back to the club very soon hopefully.
Fantastic experience: Exceptionally good value for money considering what you get and after a million pound refurb in the gym/spa. Golf club is very nice and the bar/restaurant has very good food and service. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Good Morning Chris, Thank you for your recent positive feedback. It's lovely to know that you happy with the club. We always value any comments given by our members and guests and look forward to welcoming you again soon. Kind Regards Martine Driver
Negative experience: Avoid eating here. Lovely facilities and good views but the one star is for the quality of food. I had dinner here today and it tasted all frozen and the meat was very low quality. The fact no one came up to us to ask how the food was and waited for us to leave to take the plates, shows that even the staff think the same.
Hi Olivia, Hope you are well and keeping safe. Thank you for bringing your experience to my attention it is truly appreciated. I am ever so sorry you did not have the best experience whislt visiting us yesterday afternoon. We are extremely proud of our service and our food and the I am so sorry this did not come accross to you. I would love to investigate your experience with our f&b front of house and back of house team to make sure this does not happen again. I would appreciate if you could send me a little more information regarding your experience to my email on [email protected] and I will investigate and get back to you with my findings. Look forward to hear from you, Raquel Xavier F&b manager
Positive experience: Very nice gym with a jacuzzi, sauna and steam room.
Thank you Sara, glad you enjoy your club. It is a great new gym after all the investment and then a perfect place to relax after a tough workout. I hope you continue to enjoy it for many years to come!
Fantastic experience: Better than Letchworth imo
Good afternoon Henry, Thank you for your review and fantastic feedback! We look forward to welcoming you back to the club soon to enjoy the club and course. See you soon. Barry Careford - General Manager
Negative experience: £17 for the par 3? Too expensive..
Positive experience: Very nice golf course. Can be a bit breezy which adds to the challenge.
Thank you Brynjar for the lovely comments, it can be a challenging course when the winds picks up which is quite often. You will have to pay us another visit in hope of following winds on some holes. We hope to see you again soon.
Negative experience: Nice golf terrace, par 3 9 hole course over priced, £17 and poor quality. Service extremely slow, told to order on app and had to wait over 20 mins, even with asking at the bar.
Hi Arran, Hope you are well. I am sorry your experience with us today was not up to our usual high standards. Could you please email me at [email protected] to explain a little further about your experience so I can look into this for you? Thank you! Kindest Regards, Raquel Xavier F&B Manager
Fantastic experience: Nice, friendly staff and good facilities.
Thank you Viv, lovely comments. We look forward to welcoming you back on your next visit, hopefully it is soon.
Positive experience: I like the new digital games on the driving range
It is great isnt it Neil!? Perfect for all ages and abilities, remember to bring your family & friends down on your next visit. See you soon.
Fantastic experience: Visited the health club on recommendation from a friend with a day pass, somehow lost the pass on route, however the lady on reception was very accommodating and let me use the facilities very kind . Hydro pool was fantastic and great sauna and steam room highly recommended.
Good afternoon Harley, Thank you for your review, glad to hear your visit went well and you had a relaxing visit. I will ensure the receptionist Karen receives your lovely feedback. Maybe we get to welcome you back to the club as a member in the not too distant future? Look forward to seeing you soon. Barry Careford General Manager
Fantastic experience: Went to a funeral reception here and was very impressed. There must have been about 100 guests but everything ran very smoothly from the first arrival with tea/coffee etc to a lovely meal. This had both the elements of an afternoon tea and a full blown hot meal for those who preferred. Seemed like all tastes were catered for. We also had exclusive use of a bar. The occasion was well staffed and the staff themselves were all friendly and helpful. The bereaved family must have been very pleased. Personally I have never been here before but would happily return.
Thank you for your reveiw John, So glad the reception went well, I hope we played a small part in making the day the celebration that the family wanted it to be. We look forward to welcoming you back to the club in another capacity soon. I will ensure that your feedback reaches the team aswell. Thank you once again. Barry Careford General Manager.
Positive experience: Nice smart golf club with plenty of free parking. We went to the driving range, nice facility, well lit. £11 for 100 balls, nice shot tracking cameras make it more fun too. There is a bar as part of the driving range and they deliver to your bay which is great.
Thanks for the review Joe, The TopTracer addition to our range has gone down very well, we glad you enjoyed your visit. We look forward to seeing you enjoying yourself here at the club again very soon.
Fantastic experience: All good, very nice place good facilities and service, very good driving range
Hi Nigel, Hope you are well and keeping safe. Thanks for your awesome review! Look forward to seeing you again very soon! Kindest Regards, Raquel Xavier
Fantastic experience: Brilliant golf course all ways dry nice brekkie
Thank you Terry, awesome review! Glad you enjoy both the course and your breakfast, we will ensure that the Chefs receive your great feedback. Look forward to seeing you enjoy the club again very soon.
Positive experience: Only visited for the driving range but overall really easy to book, good technology for ball tracking and options and easy to order drinks and food from your phone.
Hi Robert, Thank you for taking the time to give us an awesome review! I am so happy you enjoyed yourself whilst with us at Chesfield Downs. We hope to see you again soon! Thanks, Raquel Xavier
Fantastic experience: Great breakfast thank you
Thanks for takin the time out to place a reveiw! Glad you enjoyed your breakfast, we look forward to welcoming you back to the club again very soon!
Fantastic experience: Great golf course. Par 3 is a good practise course.
Fantastic experience: Excellent golf course. Friendly golf club.
Hi Jacqui, Thank you for the awesome review and for taking the time to do so! See you around the club :)
Fantastic experience: Lovely golf course. Great price Friendly and helpful staff Good food What's not to like? ⛳️♂️
Good afternoon David, WOW! Thank you so much for your feedback, you have given us a great rating so thank you very much. It is great to receive reviews, positive and constructive in our consitant attempts to provide great service. Thank you once again and I hope you continue to enjoy the club for a long time to come! Have a great Christmas if we dont welcome you back to the club before then. Kind regards Barry Careford General Manager
Positive experience: My daughter's Christmas works do was here and I was taxi of Dad.
Thanks for the review John! Shame you were the Taxi driver but glad you enjoyed your visit. Happy Christmas!
Fantastic experience: Had a good time. Love the new driving range bays. Boys enjoyed the yardage games
Good afternoon Jon, Thank you for the great review, so happy you enjoyed your visit to the club and the new TopTracer Driving Range, it is perfect for all ages. We look forward to welcoming you back to the club very soon!
Fantastic experience: Great place to visit for eating and socialising whilst you enjoy spectacular views. Wrap up warm as air conditioning is on at all times and can get chilly.
Good morning Fariba, thank you for your lovely comments and for taking time to review the club. We look forward to seeing you again soon. Should the air conditioning be on too high or low then please do not hesitate to speak to a member of the team who will be more than happy to adjust as it is set for our members and guests comfort. Thank you
Fantastic experience: 1st time going went for meal with family, carvery very nice, staff very friendly,location and views very nice, really nice place to go
Thank you for your lovely comments Andy, lovely to hear you have enjoyed everything about the club, we look forward to welcoming you and the family back very soon!
Positive experience: Amazing how dry course was bearing in mind amount of rain had in 24 hours. Lovely clubhouse, good food and very friendly staff.
Thank you Paul, Glad you enjoyed your visit. Our course does drain very well and is playable all year round so we look forward to seeing you over the Autumn / Winter period. I will ensure your lovely comments reach the team here at the club and they will be gratefully received. Thank you once again and we look forward to seeing you back soon! Barry Careford General Manager
Fantastic experience: Course in great condition, bar and reception area refurbished, looks really great. Had a delicious Mexican Vegetable Wrap.
Fantastic experience: After many years of not playing, did 100 balls at the range. Hi-Tech ball tracker informs you where your ball went, as long as you give the ball some elevation. Staff really a nice bunch. Had nice lunch and a pint, then played the gentle 9 hole par 3 course. Very enjoyable and would definately recommend it if you're new to golf, or getting back into the "swing" of things ..
Thank you David for your great review, the TopTracer addition to our range has certainly gone down well. Glad you enjoyed your visit and look forward to your return.
Fantastic experience: Attended a private memorial service food was excellent good venue.
Good morning Chris, Thank you so much for taking time out to place your review, it is important for us to receive all feedback in our efforts to provide a constant level of high service. Sorry to hear that you were at our club under those circumstances however I hope in some small way we contributed to a pleasent event. Thank you once again and we look forward to seeing you back at the club shortly. Barry Careford General Manager
Fantastic experience: Great food, relaxing and comfortable surroundings, friendly staff.
Thank you Nick for your kind words. The team are working incredibly hard to maintaining our service and standards, glad you are experiencing the fruits of their efforts. We look forward to welcoming you back to the club soon. Barry Careford General Manager
Fantastic experience: Great place for someone to learn if your just getting started
Thank you for your kind comments Luke. We have a great set up here for anyone looking to learn golf or improve so it is great to have your comments supporting the teams efforts. Thank you for taking time out to make your comments.
Fantastic experience: Visited last weekend for first time in years. Course was immaculate, staff were friendly, food was good, beer was cold, Maddie was superb!
Hi Dan, Hope you are well. I am so happy to hear that you had the best time with us at Chesfield Downs! We hope to see you again very soon!! Thank you :) Raquel Xavier Event Manager
Positive experience: We played on monday 6th september and boy was it hot . We had drunk our water by the 13th hole. There is no water fountain on the course but to the rescue came the course marshall John who brought us iced water..what a star. Just wished the meal served was better . Such a disappointment.
Good morning Rosemary, Thank you very much for taking the time out to make your review, all feedback is invaluable in our attempts to provide fantastic experiences. I will ensure your fantastic comments reach John our Marshall who came to your rescue, he will be very happy that you have taken the time out to place a review. As for your dissappointing feedback on the food, I would like to understand more regarding this, can I ask you to provide me with some more details on [email protected] I would like to investigate what the issues were. Thank you once again and I look forward to hearing from you again shortly. Barry Careford General Manager.
Negative experience: Course is not the best layout and condition wise and driving range is far too expensive
Hi David, thank you for taking the time to leave us your review. I am disappointed to read your comments as we have had some fantastic feedback for the course this year. The greens have been running slower as they were treated and topdressed earlier this month, however we are expecting them to be in mint condition by early August, so you should see an immediate improvement. Our driving range prices are in line with Toptracer facilities across the U.K. I would be happy to discuss your comments further and can be contacted at the following email address - [email protected] Craig Brown - Membership Manager
Positive experience: Very busy lively atmosphere Prompt service from the catering team Polite staff
Good afternoon Davern, Thank you very much for taking the time out to complete this survey and make your comments, it is invaluable in our ever continuing attempts to provide you with the best experience on every visit. The vibrant and lively atmosphere in the club is exactly what we would love for all our visitors to experience and is our aim to provide. To top it off a fantastic comment regarding our hard working Catering team, I will ensure your feedback reaches the team and it will be extremely well received in these challenging times. Thank you once again for making your comments and we look forward to welcoming you back to the club shortly. kind regards Barry Careford General Manager
Positive experience: Course in good condition. Greens receptive. Unfortunately round was slightly spoilt by a rowedy four ball in Buggies holding everyone up and shouting at the tops of there voices. No idea about etiquette or thought for other people on the course.
Negative experience: Unfortunately the food at the clubhouse is not good. We were not given the correct order and the "spicy chicken burger" had no spices on it and there was way too much chicken plonked between the bun. There was water dripping constantly from the lettuce/bread and the beef burger was very dry. The chili and lime avocado smash had no lime on it and was basically tasteless. Sorry to give such a bad review but this needs to be said. I hope others have a better experience. I can safely say I will not be eating there again.
Good morning Francesca, Firstly, thank you very much for taking the time out to complete a review your feedback is essential in our constant attempts to further improve our service. I am sorry your experience was far from our own expectations of our service aswell as your own. I would like to investigate this further so would ask you to contact me direct on [email protected] Our food and service is usually very well recevied so to provide you with this level of food quality is extremely dissappointing. I hope to be hearing from you shortly Thank you once again. Barry Careford General Manager.
Positive experience: Pretty good course with some challenging holes. The facilities are good. The par 3 is good fun and the 18 has a good variation on holes. The reason the score isn't higher, is that unfortunately there is a pompousness, pretentiousness and arrogance of many people playing the course and some of the staff members. Even in the par 3. Often you will find players who refuse to let others play through despite a slow pace of play. Marshalls do what they can and I commend. However it isn't the friendliess place to play. Great club house, great bar, good pro shop.
Thank you for taking the time to review our club. I'm delighted to read you enjoyed both of our courses, clubhouse and pro shop. Speed of play has been a focus of ours since restrictions were lifted on golf toward the start of the season and we have received positive comments for the work we have done to combat the issue. This is however an ongoing challenge and comments such as yours show us we still have work to do in resolving the issue entirely. Whilst we have Marshall's paroling the course daily, we encourage anyone who feels that the speed of play has dropped below an acceptable standard to call the clubhouse, and a manager will be sent out to investigate further. Your comments regarding undesirable characters using our facilities are disappointing to read. We endeavour to create a welcoming environment for all guests whether it is their first visit to the club or they are a one of our many regulars. Very rarely do we encounter individuals who are not welcome at our club, however should a guest display any form of anti-social behaviour we will ask them to leave. If you would like to discuss your comments further, please email me at [email protected] Craig Brown - Membership Manager
Fantastic experience: Attended a wedding here on the 16th of July. Such a beautiful place. Highly recommend. Food was lovely. Staff friendly and helpful.
Dear June, We are so happy to hear that you've had a brilliant time with us & thank you for taking the time to let us know about your experience. We look forward to seeing you again in the future. Kindest Regards, Raquel Xavier Event Manager
Positive experience: Good food and good service
Fantastic experience: GREAT DAY AS THEY SAY IN Portugal Abregada,
Hi Brian! We appreciate your amazing review! We are happy to hear that you had the best time with us! As they say in Portugal - Até à próxima
Negative experience: I have recently signed up to become a member and have really enjoyed the classes and the gym. Staff are super helpful and place that I enjoy spending my time. For the first time my husband and I decided to stop for a coffee after a workout on Sunday 13th June in the restaurant. I have to say I was so disappointed.when we arrived nobody acknowledged us even though we were sat at the table right by the bar. There were 4 staff wondering around. One lady heard me ask my husband if I need to order at the bar or if orders are taken at the table so she said that a staff member will take our order. Not one staff member acknowledged us or said they will be with us shortly. They passed us so many times and totally blanked us. The health club is such a lovely place and I am so pleased to be a member but the bar staff are really letting it down. A staff member from the gym walked in not long after us and his ordering was taken straight away. My husband and I walked out without ordering and to be honest I don’t think I will be back to eat or drink there. I have £40 on my membership card from referrals that I have made and I think it’s just going to sit there and not be used because I really don’t want to feel like I did on Sunday again….. totally ignored!!!!
Good afternoon Tia, thank you for taking the time our to post your review although extremely disappointing to hear of your experience at the club on Sunday. Please accept our apologies for the less than favourable experience on Sunday. On this occasion we have fallen below our usual and expected standards of service that we pride ourselves on. I have reiterated our expected standards to the team, your experience was far below this expectation. I do hope that this experience hasnt indeed put you off visiting us in the bar again to spend your credit from your valued referral, I am confident you will not experience that same situation ever again. We look forward to you enjoying your visit and receiving a more positive review. Please let me know when you are next visiting so I can introduce myself. Thank you once again for taking the time out to complete your review and make your comments, it is invaluable in our ever continuing attempts to provide you with the best experience on every visit. See you at the club shortly. Barry Careford General Manager
Negative experience: Good facility but service seriously slow for a well established business. I went in to order a burger and I was told to wait outside for him to take my order. 10 minutes later, still noone came so we left. Bad experience on that occasion
Thank you for your review Francis although disappointing to hear of your experience at the club. Please accept our apologies for the delay in taking your order. On this occasion we have fallen below our usual and expected standards of service that we pride ourselves on. I do hope that this experience has not put you off visiting us again soon, we look forward to you enjoying your visit and receiving a more positive review. Thank you once again for taking the time out to complete your review and make your comments, it is invaluable in our ever continuing attempts to provide you with the best experience on every visit. Barry Careford General Manager
Positive experience: Course is in very good condition and the clubhouse is very welcoming even if a bottle of Corona is massively overpriced @ £4.50!
Thank you very much for taking the time out to complete this survey and make your comments John, it is invaluable in our ever continuing attempts to provide you with the best experience on every visit. I will ensure your comments regarding the condition of the course reaches our Greenkeeping team. Remember that as a member you receive 10% discount on all food, drink and retail purchases at the club, make sure you take advantage of this when you are in the club as a member. Thank you once again. Barry Careford General Manager
Fantastic experience: Great golf course, played in really strong wind and sideways rain. Will return for a round in better weather.
Hi John, Thank you for the wonderful review! We are so happy to hear you had the best time with us! We are looking forward to welcome you again very soon! Kindest Regards, Raquel Xavier Events Manager
Negative experience: Food was absolutely terrible, the burger is disgusting, rubbish bun with cold dry patty
Good afternoon Sahra, Thank you very much for taking the time out to complete your review and make your comments, it is invaluable in our ever continuing attempts to provide you with the best experience on every visit. I am sorry to hear of your less than favourable experience here at the club, our food is usualy well received so it is extremely dissappointing to hear that you didnt receive the quality food that is up to our own expected standards let alone our own. I would like to look in to this further, are you able to contact me to discuss? Could I ask you to contact me direct with your contact details on [email protected]? Thank you once again for taking the time out to make your comments. Yours sincerely Barry Careford General Manager
Positive experience: The club is great....I enjoy being a member here. But I must say the range balls are so over priced it’s unreal. £11 for 100 balls. I really do think that’s an absolute rip off. £5 for 100 balls would he perfect. It’s literally just a way to scrape every single penny they possibly can get from Your bank card. They don’t want £10 they want £11 lol and for members it’s £10 Would love to hear hit 200/300 balls and get some real practise in but we are taking £30 just to do that. Wow.
Good afternoon, Thank you very much for taking the time out to complete your review, it is invaluable in our ever-continuing attempts to provide you with the best experience on every visit. As I am sure you are aware, the driving range has recently undergone over £100,000 of investment and now includes TopTracer to support your practice this addition to the range includes an activity that allows you to distance check all your clubs so you can pin down the yardages for each of your clubs amongst over fantastic challenges and games. This is a great advantage to the previous set up, the entire experience has now been enhanced with brand new golf balls, matts, targets, food, and drink option all for a minimal increase on the previous pricing. As a member you do receive 10% extra credit when using your membership card as part of your membership benefits. I do hope you continue to use the driving range at the club to get your practice in and benefit from the changes that have been made to improve both the experience of using the range and your game as a result. Should you wish us to go through all the different options of use and show you how it could improve your game out on the course, we would be more than happy to take you through it all. Once again, I thank you for taking the time out to make your comments and look forward to welcoming you back to the club soon. Barry Careford General Manager
Fantastic experience: Overall good experience. Never had a bad experience here
Fantastic experience: Great condition course, nice food, great people. Green were hard at 7.00am this morning !
Positive experience: Lovely course and good food and drink
Fantastic experience: Brilliant fun with the tracking driving range
Fantastic experience: First time on the range in 5 years, love the new tech on the range
Fantastic experience: Lovely.place. Just had my induction for the gym. Bit noise but to be expected at such a busy time
Positive experience: Very nice driving range.
Positive experience: Just went to smack a few balls at the driving range. Nothing to complain about
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