Information about The Gym Group Derby
Opening hours
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- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
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Our comment from FitFit UK about The Gym Group Derby:
The Gym Group Derby is a welcoming and accessible fitness center offering a clean and modern environment to help you achieve your fitness goals. Here are some highlights based on user feedback:
- Friendly and Supportive Staff: The staff is frequently praised for their friendliness and willingness to help. Members particularly highlight trainers like Cain and Iggy for their professionalism and support.
- Clean and Well-Maintained Facilities: Many users appreciate the cleanliness of the gym, ensuring a pleasant workout experience.
- Good Range of Equipment: The gym features a decent selection of modern equipment, with ample availability for use during most hours.
- Affordable Membership: The off-peak membership plans are noted to be especially economical, providing great value compared to other gyms in Derby.
- Variety of Classes: Members enjoy the fitness classes offered, led by knowledgeable instructors that cater to all levels of ability.
- Good Atmosphere: The gym is described as having a positive and friendly atmosphere, making it an enjoyable space for workouts.
However, some feedback mentions that the cleanliness of certain areas could improve during peak hours, and a demand for additional equipment like punch bags has been expressed. Overall, The Gym Group Derby stands out for its excellent member experience, dedicated staff, and great facilities.
The Gym Group Derby: Opinions
Positive experience: Decent equipment, not complaining
Negative experience: Average at best—gets the job done, but nothing more. Better, cleaner, and more equipped options are easily within reach!
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Fantastic experience: The team is super friendly, the equipment new and clean. I like it
Fantastic experience: Great place to go and the staff are very friendly
Fantastic experience: Bright and clean, great gym
Fantastic experience: Great space not to near to each other but also able to talk to each other! Friendly and helpful
Fantastic experience: All good nice
Fantastic experience: Professional service and professional equipment
Positive experience: This is my 2nd week after moving gyms, reason I changed is that the off peak membership offers brilliant hours to go to the gym and the price per month is better than anywhere else in Derby. It's big, all on one floor, clean plenty of equipment and got to say so far so good..
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Fantastic experience: Very good quality Gym. The people here are very friendly. The equipment is always free 99% of the time I am able to jump on the machines and get my desired weights straight away. The people here are very friendly and they’ll always be willing to help you out. The prices are also the best in Derby, based on your different plans you can get training aswell. Brilliant.
Positive experience: Its a nice gym inside is alright its 24 hours as well but it smells when you go into those entry gates
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Fantastic experience: Such a good gym. Good selection of machines and friendly staff and people
Positive experience: Wonderful place to be in to get your fitness training
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Positive experience: Great and amazing. The yanga machine is still broken to this day
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Derby.
Positive experience: going here for 2 years almost, good affordable gym has everything you need
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Positive experience: I have the off peak membership so it £15.99 and I can’t go 4-8pm in the weekdays. So I come before work in the morning and anytime at weekend and it has never been to busy. The equipment is good and kept neat and tidy. It is a basic gym but has all you need.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Love this gym, clean, easy access, good equipment, and brilliant price.
Fantastic experience: Attended a gym class here and it was good. Place is clean , music is right. Just enough people, not too crowded. Gym instructor was great also. I recommend.
Fantastic experience: Great atmosphere and friendly staff, always nice and clean and a great range of equipment :)
Fantastic experience: Good gym and atmosphere, Ellie was very friendly and welcoming.
Fantastic experience: very good atmosphere and good attitude from the staff. Im Happy with Gym Group Derby
Fantastic experience: Really nice staffs, always willing to help and communicate with people in the gym
Fantastic experience: Good gym, always clean. The staff is great and always ready to help. Sometimes it gets busy so you have to wait for some of the more popular machines (the Smith, for example) but, all in all, great experience.
Fantastic experience: Great gym, lovely clean and superbly helpful staff!
Fantastic experience: Good gym, has all the equipment you need
Fantastic experience: Good environment and Excellent place ! I LIKE IT absolutely I recommend The Gym Group !
Fantastic experience: The gym staff are friendly and the gym is looked after well
Fantastic experience: Amazing experience at the gym, very affordable and all the staff are friendly , approachable and accessible. The interactive challenges that they have at the main entrance are fun!! All the equipment and facilities are clean and safe. The gym is in a good location as I can easily walk to it.
Fantastic experience: Being an amazing experience so far
Fantastic experience: Very safe environment and staff are very lovely and welcoming. Would definitely recommend thos gym 100%.
Fantastic experience: Really good gym, great equipment. Staff and peers are all lovely and every helps each other if needed. I’ve been training with Nelson one of the PTs at gym group and proper enjoyed it. Very nice guy and funny, makes you feel a lot more motivated to go to the gym. Highly recommend him to anyone looking for a PT:)
Fantastic experience: Great Gym. Welcoming to people of all abilities. Wide range of equipment and facilities to match. Nelson Newbury delivers a fantastic PT service.
Fantastic experience: Great gym, friendly and knowledgeable trainers. Really enjoy all of the classes!
Positive experience: Honestly the PTs are welcoming and friendly to talk to The Classes are really Good
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Katty is the best PT ever.
Fantastic experience: A great atmosphere and plenty of great support and advice from the PT’s, very welcoming and adaptable to help you meet your goals
Fantastic experience: Always good fun challenges here
Positive experience: Been attending this regularly for over a year now, The equipment is fine and theres lot of it so waiting for a set rarely happens. Wicked staff, big love to Iggy, Cat, Ellie and the team
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Have been going gym for over a year, just moved to derby, as a person who has been to many gym groups over the last year, derby is definitely one of my favourite. It’s always very clean and quiet, only thing I miss is the hip thrust machine
Fantastic experience: The gym group staff are the best, so supportive, helpful and friendly! Make you feel at home and comfortable to be in their facilities.
Fantastic experience: Superb, I would invite a friend one to try this out.
Fantastic experience: Cain is very friendly and polite and will do what he can to help with any problem ! Would like for there to be a Big gym rig/racks put into the gym while getting rid of the unnecessary abundance of certain equipment, Thanks.
Fantastic experience: Great gym with a nice atmosphere. I did a PT session with Cain and found it very helpful
Fantastic experience: Great equipment, excellent staff. All at a hreat monthly rate
Fantastic experience: Fine girls, good equipment, nice people. I highly recommend this gym it is perfect to get the nice summer body you want. LIGHTWEIGHT!!
Positive experience: As a whole the gym has a very pleasant aura surrounding it but lacks space and it feels like there are many limitations partly because of this. Also Cain is very consistent and persistent with his boxing classes
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Fantastic experience: Has everything you need and a very friendly environment:)
Fantastic experience: Lovely staff, great set of equipment
Fantastic experience: Lovely environment
Fantastic experience: Great gym with plenty of equipment
Fantastic experience: Good gym, great staff especially Cain i would reccomend to be his client
Fantastic experience: Great gym, friendly staff and the manager Iggy is always around to help and explain the uses of equipment. Equipment is always routinely cleaned which is great
Fantastic experience: Great classes and trainers Caine pushes me to the max with great encouragement constantly needs ro lay of the burpees though
Fantastic experience: Kane is top trainer . Top at his game . Takes classes very well . Weldone to him
Fantastic experience: Classes are amazing, led by really good instructors. Nice and clean, love coming to this gym
Fantastic experience: Great gym friendly staff, good equipment
Fantastic experience: Cain helped me bench 120
Fantastic experience: I started 2 months ago and I love it here
Positive experience: Great value for money gym. Always clean, tidy and spacious areas to workout
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Fantastic experience: Amazing place. Flexible times and lots of equipments.
Fantastic experience: It is a good gym, in addition to being a gym with good quality and 24-hour hours, it has high-quality machinery, it provides a safe place in which it makes you feel very comfortable, it is very good, I recommend it.
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Fantastic experience: I went for a look around the staff member who showed me around was very polite answered all my questions and more and had a good relationship with the client's that was at the gym Great facilities not too bad of a place if i dont say so myself
Negative experience: Worst gym ever been. Don't have a hand proper hand sanitiser. No complaints line.
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.
Fantastic experience: Its a good place for workout and body sculpturing.
Fantastic experience: Very nice
Fantastic experience: Not so busy got to do everything I needed to do
Fantastic experience: Nice equipment and lovely staff
Positive experience: It’s the best place you can be to work out
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Fantastic experience: Good customer service Clean equipment good price
Fantastic experience: Fantastic gym!
Fantastic experience: Pushed me to finish my challenge!
Fantastic experience: Amazing place, amazing atmosphere would recommend
Fantastic experience: Awesome gym, chris is a amazing guy and also a top pt.
Negative experience: I wouldn't recommend this gym. Changing rooms are always dirty; there are tissues on the floor, clothes everywhere, and random accessories left. The gym itself is poor; dumbbells are scattered all over the place, and they are very rarely in the correct location. Plates for barbells are also never in the right area; it can take a while to find the correct weight you need. Gym members also need to have more respect for the way they throw equipment around and the state they leave it in. It is hands down the worst gym I have been in. A shame really. The PT's however do try and improve the gym but unfortunately it is difficult for them to be able to do so. Overall, this gym would be a lot better if its members took more care of it, this mainly lets the place down.
Thanks so much for your feedback, Charlie Dawson. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Negative experience: 2 pieces of gym equipment broken for weeks now. The big cable crossovers one of the most crucial machines in a gym in my opinion, and the assisted pull up/dip machine..... also the clock doesnt work i mean come on guys is it so hard to change a battery? Not even going to get into the state of the place most times weights and plates left everywhere but where they should be! I work all over the uk and have visited hundreds of gyms and its safe to say this gym is one of the worst ive been in and most definitely the worst commercial gym i have been in hands down!
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Negative experience: Very rude staff,I had been a member for eight years but they blocked my pin over nothing and were abusive to me when I asked about reason.
Thanks so much for your feedback, Masood Mehmood. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Negative experience: I'm satisfied with the gym and the self-employed are great, but if we come around 4 o'clock or 5 in the afternoon until 8, you don't have a chance to work out, so many people and that's horrible and scary, it's a shame, I have to find another gym where there won't be so many people .I'm sorry but it's really not possible..
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Clean gym ️♂️ with lots of equipment, and very professional and friendly staff
Fantastic experience: Brilliant gym. 24 hour access. Staff friendly. Great for cardio and weight training.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Well what can one say? Where do you want me to start & finish? Lol, Ok here it goes phoned the gym group to enquire about the facilities etc they said we can't help you with anything because you've reached billing bla bla bla, I mean your a multi millionaire group that advertises every where, TV other social media platforms and there's no one to deal with enquires is this some kind of joke and you differently don't see me joking any way the gentleman that I spoke to he said there's going to some there at the facility to show you around before you could join I thought great I'll pop over and join there and then but to my disappointment I was awaiting and awaiting and awaiting, Why wasn't there anyone here is beyond me I payed 15 pound for a taxi too, Who's going to refund me for that, You guys need to get your act together. It's not very professional of yourself to conduct yourself in this matter..... Appalling thisof some kind
Thanks so much for your feedback, Asif Iqbal. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Negative experience: I am sorry to say that this is the worst gym in Derby ! Worst management ! worst online system lack of weight categories, washroom always dirty ! not clean as it should be !
Thanks so much for your feedback, syed farman. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Positive experience: Great all round equipment. Good value for money. Fitness classes throughout the week that you can sign up to for free.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Need more of 5 to 12 kg dumb bells. Always in shortage.
Thanks so much for your feedback, Kumaresh A. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Positive experience: Good gyms, website and app is what let's it down always glitchy and as someone who uses day passes as I travel for work and there's not always one local to where I'm staying it's mildly infuriating when I can't sign up for passes when required.
Thanks so much for your feedback, Olly. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. If there is anything we can help with, please contact us on [email protected]
Fantastic experience: Cain the best .He always helpful thanks so much
Positive experience: You need get more dumbell
Thanks so much for your feedback, peter sidelka. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We're working hard to ensure that every experience at The Gym Group Derby is a positive one, and thank you for your time, support and feedback in helping us achieve that.
Positive experience: There is a great range of equipment and staff are always there to help
Thanks so much for your feedback, kjbm kjbm. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Recently renewed membership, very efficient and professional staff. Always a clean and safe environment to work out in
Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great diverse equipment and good management, appreciate that there’s always active change and upgrades overall no complaints!
Fantastic experience: I have been coming to this gym for over 3 years now I love it all the staff are great always happy to help plenty of equipment available and everybody follows the rules cleaning equipment friendly atmosphere .
Fantastic experience: I really enjoy using this gym, it’s clean, tidy and a safe space for all. The staff are really welcoming and helpful, they make it feel like an inclusive space. A few more stacks of plates would make it just that bit better!
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Fantastic experience: Brilliant supportive staff especially Cain
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Fantastic experience: Good gym the staff Cain and Iggy were very helpful. However it would be great if there was a punchbag
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Fantastic experience: Both Iggy and Cain are amazing to work with. The classes they teach they are patient with all participants, they are both kind, professional and approachable Individuals and are open to new changes too. I have spoken to Iggy in regards to having a boxing bag in the Derby gym and he has taken on board and will pass on to the rest is the Gym Group Team to be considered. Thank you Cain and Iggy for all you do. Keep it up :) Sarah (Pink Lady).
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Fantastic experience: Cain and Iggy are absolutely amazing - they make you work harder than you know you can and will have a laugh with you. More equipment is ended such as: punch bags and other bits that can be used in the classes. Unfortunately if this doesn't happen people including myself will go to other gyms that do offer this service.
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Fantastic experience: Cain and Iggy are absolutely brilliant trainers. They’ve been consistent since I’ve joined the gym. Their classes are always challenging and fun. Well done guys :)
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Fantastic experience: Amazing gym, with very good staff helpfull, and there when you need them specially Cain very nice and wholesome guy thanks for the awesome experience
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Fantastic experience: This is a clean, modern gym with good facilities and friendly staff.. A special special shout out to Iggy, cat and Cain they are best of the best and are always very helpful.. The atmosphere is pleasant and patrons in the gym are friendly. It's a pleasant place to work out. Ps we could do with some new equipment though #Legs
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Fantastic experience: Very good maintained gym well staffed and very accommodating. Staffed mentioned Cain has taught me many things in the gym and helped me on my gym journey. Would be Better with a standing heavy bag apart from that all good.
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Fantastic experience: Amazing place with some amazing people
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