Oxygen Freejumping Trampoline Park
Information about Oxygen Freejumping Trampoline Park
SG1 2UA, Stevenage
Opening hours
- sunday: 10h-18h
- monday: 12h-19h
- tuesday: 12h-19h
- wednesday: 12h-19h
- thursday: 12h-19h
- friday: 12h-19h
- saturday: 10h-19h
Our comment from FitFit UK about Oxygen Freejumping Trampoline Park:
Oxygen Freejumping Trampoline Park in Stevenage offers a fantastic experience for families and jumpers of all ages. Highlights include:
- Great Staff: Many visitors praised the friendly and supportive staff who ensure a fun and safe environment.
- Clean Facilities: The park is noted for its cleanliness and well-maintained equipment.
- Fun for Kids: An exciting venue for children's parties and family outings, with plenty of activities to keep everyone entertained.
- Variety of Activities: Featuring trampolines, dodgeball areas, and more, there are plenty of options for active fun.
- Café and Viewing Area: Parents can relax with coffee and snacks while watching their children jump.
However, some users pointed out a few areas for improvement:
- Customer Service Issues: A few visitors reported disappointing experiences with staff, highlighting the need for better customer service training.
- Pricing Concerns: Some found the cost to be on the higher side, especially for food options and jumping sessions.
- Inconsistent Rules: There were mentions of some unfair practices concerning admission and session times.
Despite the criticisms, many guests left with recollections of a fun-filled day, recommending Oxygen Freejumping for its engaging atmosphere and the joy it brings to children.
Services, Machines and Guided Classes
Oxygen Freejumping Trampoline Park: Opinions
Positive experience: Great if you can use the student discount
Fantastic experience: Lovely it's back now trying to book for tomorrow
Fantastic experience: Great place to to beginner jumpers and professional trampolining and they have great staff, clean Building Would highly recommend
Fantastic experience: Nice place for simple food, coffee while kids can be entertained jumping and hopefully wasting lots of energy
Negative experience: I did like air space trampoline park but it only get two star because when I went with my friends we had such fun and I may of broken a few of the springs when I was jumping it sounded a bit squeaky and a bit like something was coming apart but I'm not sure what or where the noise was coming from I think I may of broken the trampoline I'm so sorry thank you for your kindness and understanding
Positive experience: Bloody pant puller on there slushies
Fantastic experience: Great day out for the children!
Fantastic experience: It's like being a kid again.... love this place!!
Fantastic experience: Great for kids party
Negative experience: Some people get special privilegesand its not fair.This one time he got it for free because his monthly pass had ran out which isnt fair. I also have the airspace monthly pass and I'm not allowed to stay for 2 hours but this kid is allowed to stay for 2 hours
Positive experience: Decent, water fountain constantly broken
Positive experience: Really good fun.
Positive experience: Great fun, really clean venue and helpful staff.
Positive experience: Great fun
Negative experience: THEY CONDONE DISCRIMINATION!!awful customer service and even more awful customers here! after getting advised from head office that u do not need to book online we showed up after driving 45 minutes to be told that because a member of staff hadnt shopwed up my brother couldnt jump. furious but things cant be helped after jumping in the toddler session for an hour with my one year old, a group of older ladies who were attending a party was 2 too many overcrowded and they gave her son a space to jump leaving my little brother and this ladies other son out! these ladies then began to gloat about it and my brother was left in floods of tears. the receptionist then told me he ''didnt think'' before offering another child the space even though i had been there almost 2 hours and he'd promised if a space became available it would be mine and my brothers. absolutely discgusting customer service and a place that condones discrimination, my little brother is 12 and suffers with autism and to have a group of workers and older women sniggering is really not the message you should be portraying! will never jump here ever again
Fantastic experience: Daca au voie si 50+ sigur as testa
Fantastic experience: The kids love it
Negative experience: Just rang to enquire what food is given in the birthday party and am gobsmacked to find out that for cold option which is £180.00 (10 children) they get a cheese roll nothing else just a cheese roll and unlimited squash, although I can pay a further £10.00 and have pizza instead, but is only pizza and unlimited squash, I didn't even ask how many slices they would get,going by the cheese roll I'm presuming not a lot, I don't normally leave reviews but in this case I'm so shocked at what poor value for money this would be.
Negative experience: Granddaughter enjoyed herself but I didn't when I found out they had charged me twice and now are saying it's down to me to email bank statement to them when it will also show on their statement that they received payment twice .so beware as they are being very unhelpful when even my bank has told me I was charged twice.
Positive experience: Visited for my daughter's birthday kids love it, a little bit overpriced for an hour's jumping session plus you have to buy your own socks if you don't already own them, didn't eat here so can't comment on the food.
Negative experience: Disappointing customer service, no one answering the telephone, on hold for over 15 minutes and the live chat is not available. The live update shows that it's not even busy currently so not sure what's happening
Fantastic experience: Kids love it here. Great for parties.
Fantastic experience: Nice my son was invited to a birthday party here. He loved it. Nice trsmpolines.
Fantastic experience: Very fun good place to go with freinds
Fantastic experience: Kids really loved this and the staff were attentive. Recommend
Positive experience: It was very fun , but calling to change an appointment is very very hard and nobody has answered still.
Fantastic experience: Nice
Fantastic experience: Took our grandsons here great way to brun off their energy.
Fantastic experience: Always great fun and helpful staff
Fantastic experience: I brought a young boy that I care for here, he is autistic and had such an amazing time that unfortunately he did not want leave when our session was up. All of the staff were brilliant and so understanding of him and his needs, they offered so much support to us and in the end had to clear the floor and turn the music off to help him understand it was time to leave. Cannot praise them highly enough for how amazing they were in helping us as carers at a frustrating and highly emotional time and the young boy we look after. Thank you so much to the staff working yesterday with their understanding and compassion!
Fantastic experience: Good family fun I a. 68years young
Fantastic experience: Big, clean and fun.
Fantastic experience: Plenty activities
Negative experience: Boring after a short while
Fantastic experience: Children loved it
Fantastic experience: Whole family had a great time here for a birthday last week. Plenty of room, as they operate a banding system so there's always spare trampolines and no waiting. Coats and shoes etc are kept in large trunks for the party group. Everyone then has to put on special non-slip socks. There is a short safety video before you are aloud on the trampolines. We had a great time, our party age range was from 3 to 39 in ages and everyone enjoyed themselves. The party package included a hotdog, donut, ice-cream and drinks along with a party bag. Would definitely go again, great visit whatever the weather.
Fantastic experience: Kids love it
Fantastic experience: Brilliant
Positive experience: Went to the toddler session , £5 each for an adult and child for an hour. Good session make sure you go at least 15 min early we didn't get there till ten as thats when it said it opened but u have to watch a safety briefing there's one before ten the next one's not till ten past so we missed 20 mins of the session
Fantastic experience: Lovely air space place but please get a FOAM pit please
Positive experience: This is one of the smaller trampolining parks I have been too. It did the trick for the little ones to have fun. But I personally found it didn't have as much variety as other ones I have been too. The staff were friendly and very attentive And kept bouncers safe and in check..
Fantastic experience: The toddler sessions early on Saturday and Sundays are great. Lots of space and plenty of trampolines for everyone.
Fantastic experience: Let your kids let off steam here in safety. My 11 year old grandson and 18 year old granddaughter love this place
Fantastic experience: Bardzo fajne miejsce dla osób w każdym wieku można złapać zadyszke
Negative experience: Coming to the toddler session on Saturday is a good idea. However, the doors open at 9am and once you've got in you then have to go through a briefing session (of which I quite understand for H&S reasons) then your so called hour becomes 45 minutes. Thankfully the queue wasn't that long today. If it had been twice as long, we'd have no time at all. Something the management needs to think about.
Fantastic experience: Great fun for the whole family
Fantastic experience: Great place to have some fun
Negative experience: Came to see the difference and compare with other jumping arenas and this place is smaller and more expensive. Things to do are limited including jumping time in comparison to other places. My son felt other arenas were far better as he didn’t have much to do. Thumbs down.
Fantastic experience: Great time, kids and adults
Fantastic experience: 5 year old daughter loves this place. A safe environment for bounce hungry little ones, and playful older ones...!
Fantastic experience: Very nice place
Fantastic experience: Reasonably sized, well maintained and friendly staff. Facilities have all the basic trampolines, dodge ball area, basketball hoop, air bag and an advanced area, and there’s a high level viewing area with drinks/snack area. Five stars as this is one of my 4 y.o. favourite places from blowing off excess energy (and I find it quite fun too!)
Negative experience: the instructors were trash and I basically died and no one even helped me
Thank you for leaving us a rating. If you would like to provide further feedback on your visit please email [email protected]
Fantastic experience: Looks really good Grandson had his birthday here. Well organised well run.
Thank you for leaving us a 5* review.
Positive experience: Good fun, bit expensive, food not so good.
Thank you for leaving us a review.
Fantastic experience: Great place for adults to relax while the kids have fun
Thank you for leaving us a 5* review.
Fantastic experience: Great day out for my daughter's birthday good fun
Thanks for the review
Positive experience: It's clean, there are loads of staff, young people but confident to take charge and friendly. It's a bit expensive but always busy. You can do as much or as little as you like. Had a birthday party there and they all had a great, exhausting time.
Thanks for leaving us a review.
Fantastic experience: Very good. Instructors explained everything well in the briefing session beforehand. Very helpful staff in cafe reception & trampolining areas. Our group had a great time!
Thanks for the 5* review, we hope to see you again soon.
Fantastic experience: Kids had so much fun.
Thanks for the 5* review, hope to see you again soon.
Negative experience: Staff very rude!!!!
Hi, thank you for leaving a review, if you would like to give more feedback on your visit please feel free to email me on [email protected]
Fantastic experience: Great place for kids adults can sit and watch or join in food and drinks available
Thanks for the 5* review.
Fantastic experience: Great place for children and adults a like.
Hi, Thanks for the 5* review. Hope to see you again soon.
Fantastic experience: Great place lovely bouncy fun session
Thanks for the 5* review, we hope to see you here again soon.
Positive experience: Great place to go but the air con was not working and you need this weather
Hi, Thanks for the review, unfortunately our air handling units have been struggling with the high temperatures. We hope everyone had a great time jumping.
Fantastic experience: Kids love it
Thanks for the 5* review.
Fantastic experience: Fun day out!
Thanks for the 5* review, we have a great Summer Pass offer, 6 weeks for £30, for more information please call 01438 748027.
Fantastic experience: Great fun.
Thanks for the 5* review.
Fantastic experience: Great for kids
Thanks for the 5* review.
Positive experience: Kids love it. Not enough seating for parents
Thanks for the review, we are looking into getting more seating.
Positive experience: My son had his 8th birthday birthday here and he loved it. The kids bounced for an hour. I liked that there were sectioned off areas for more skilled kids to do flips etc. There were sport areas like sectioned off dodge ball and free bounce areas. We were all give a 15 minutes safety video plus grip socks for the kids, adults just had to take off there shoes. There is a party area with small sections with tables and chairs where you can decorate as you like. The staff bring the food to drinks for the kids.
Thanks for the review, happy to here your son had a good party with us.
Fantastic experience: Great addition to the leisure park, gives somewhere for the kids to go nuts. Recommend a Sunday morning at 09:00am, it is open before the Google suggested times
Thanks for the 5* review
Positive experience: Great place for my son's birthday. Well looked after, and fun. I just wish I had got a ticket for me...
Thanks for the review.
Fantastic experience: Fun Fun And more fun!
Thanks for the 5* review, hope to see you again soon.
Negative experience: Free tommy Robinson
Thanks for the review, if you would like to offer more feedback on your visit please feel free to email me on [email protected]
Fantastic experience: This was the first time we had been to Air Space and it was a great experience. The staff were helpful and friendly. The briefing session was quick and to the point with the safety aspects focused on so you could have a fun time. Once bouncing someone had landed a bit unevenly and staff were there straight away to help the visitor. This was much more prompt than other bounce parks we had been to. The cafe was a nice visit at the end and it was clean and tidy as were the toilets.
Thanks for the 5* review, we hope to see you again soon.
Fantastic experience: amazing place to spend time with kids perfect for kids and Adults
Thanks for the 5* review, hope to see you again soon.
Positive experience: Good place to share with the family great time as well.
Thanks for the review.
Positive experience: This is always a popular choice with my children. I just wish we didnt have to sit through a safety briefing every time, though I do understand why they feel the need. Better to be over cautious. They also do parties, which are, I believe, quite good value for money.
Hi Thanks for the review, we do require everyone to watch the brief on all visits. We do offer parties, we have three separate packages, if you would like more information please email Nicola on [email protected] or ask in site. Kind Regards Faye
Fantastic experience: My kids love it here just a bit expensive for 1 hour
Thanks for the 5* review, we offer 30 day passes for £30, if you would like more information please email Nicola on [email protected]
Fantastic experience: Great fun for kids
Thanks for the 5* review.
Fantastic experience: Lots of fun for kids with a cafe and viewing area for parents, if parents don't fancy having a bounce themselves! Well worth a visit.
Thanks for the 5* review, we hope to see you again soon.
Fantastic experience: Kids loved it! Certainly stay longer next visit but definitely worth the ticket price
Thanks for the 5* review, we hope to see you again soon.
Positive experience: Great fun, well run
Thanks for the review.
Negative experience: Great place but the staff is really annoying. All the time I was told I can't do this, I can't do that, can't have foam trampolining board (even thought they are allowed everywhere...) At one session I was asked three times by three different staff members to show how to stop on trampoline and if I'm wearing trampolining socks. You can't learn new things over here, it's a shame that having monthly membership I will be considering going somewhere else where they are not so strict and boring...
Hi Thanks for the feedback. Unfortunately we don't allow foam boards to be used here at Air Space Stevenage. Our staff will ask everyone to show them they can stop on the Performance Trampolines as it is part of our safety protocol. We are sorry to hear you aren't enjoying your pass, safety of our customers is important to us here at Air Space. Thanks Faye
Fantastic experience: Fun on a friday when the lights go down!
Thanks for the 5* Review, hope to see you down on a Friday again soon.
Fantastic experience: Thank you for an awesome time! My little brothers had a wonderful birthday :)
Thanks for the 5* Review
Fantastic experience: great on weekends!
Thanks for the 5* Review
Fantastic experience: Great fun and lovely place to be!
Thanks for the 5* review
Fantastic experience: This fun for all the family
Thank you for the 5* Review
Positive experience: Place itself is great and children love it but the staff could do with a customer service refresh course. Also annoying they now only allow people in on the hour and not also half past like they used to.
Thank you for leaving a review, if you would like to email [email protected] with the day and time you came down we can work with our team on their customer service.
Fantastic experience: Thanks for a brilliant party for my daughter x
Thanks for the 5* Review, happy to hear your daughter had a good party
Fantastic experience: Came on Friday during the toddler session and the new rules are great, the air bag was loads of fun! thanks
Thanks for the 5* Review, we agree the Air Bag is great fun, if you love our Little One's sessions our 30 day pass allows you to jump everyday for 30 days for £30
Fantastic experience: great place to bring the kids, have a 30 day pass and they love it!
Thanks for the 5* Review.
Fantastic experience: Smashed it in Fitness! Will be back!
Thanks for the 5* review, see you in Fitness again soon.
Fantastic experience: Fun times in Toddler Session, my niece got to explore, throw dodgeballs at me and we did some colouring together afterwards. Great bargain! £6 for both of us!
Thanks for the 5* review, see you in Little Ones again soon.
Fantastic experience: Came the other week with my friends and we loved it! Loads of fun and the staff were accommodating and very friendly. Will be returning!
Thanks for the 5* review, hope to see you again here soon.
Negative experience: Modern, clean, well maintained trampoline centre sadly let down by unhelpful staff members: our son had fallen asleep in the car on the way there and when we arrived after the mandatory briefing time slot, receptionist tried to call the briefer to run a mini briefing for us which they flat out refused. Then, the reception kindly suggested we could get a refund on the entrance fees paid if we called their call centre. The call centre agent not only disagreed with this but was positively rude and unpleasant. It's sad because the facilities look nice, but the staff's attitude completely put us off returning.
Hi Anders Thank you for leaving us a review and sorry to hear you didn't have a good experience with us. We would like to look into this further, can you email me on [email protected] and let me know what day and time you visited us. Thank you.
Fantastic experience: Fantastic time with the family, great way to burn off steam. Would highly recommend. Staff were extremely helpful, will definitely be going again.
Hi Tracy, thanks for the 5* review. We hope to see you again soon.
Positive experience: Always good to tire out the kids
Thanks for the review, we hope to see you over half term.
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