
Information about STAR Hub
Opening hours
- sunday: 9h-14:30
- monday: 6:30-20:30
- tuesday: 6:30-20:30
- wednesday: 7:30-20:30
- thursday: 6:30-20:30
- friday: 6:30-20:30
- saturday: 7h-15h
Our comment from FitFit UK about STAR Hub:
STAR Hub in Cardiff is a fantastic community center that offers a wide range of amenities and services to its visitors. The center is well-known for its helpful and friendly staff, who consistently receive praise for their customer service and willingness to assist. Many users appreciate the clean and tidy environment, which enhances the overall experience.
Users have highlighted several positive features, including:
- Great accessibility with easy parking options.
- A lovely swimming pool that is clean and well-maintained.
- Various workshops and educational programs, including free swimming for kids during holidays.
- A good range of exercise classes.
- A community atmosphere with facilities for families.
- A lovely café offering great food and drinks.
While most users enjoy their time at STAR Hub, some have noted areas for improvement. The booking system for the pool can be restrictive during peak hours, and the gym’s space for free weights has been described as limited. Additionally, some feedback indicated that the pool area could benefit from a better organization of swimming times to accommodate both lessons and recreational swimming.
Overall, STAR Hub is regarded as a great leisure center for families and individuals looking to engage in fitness and community activities, making it a valued space in Cardiff.
Services, Machines and Guided Classes
STAR Hub: Opinions
Positive experience: Only went there for food bags
Fantastic experience: Very helpful staff here, easy to park to.
Positive experience: Staff at both the hub and gym are friendly and helpful, the hub itself is great. Complaints mostly levelled at the sports facilities: the pool is extremely limited in it's bookings and struggle to catch a space outside of the 9-5, and the gym space for freeweights is tiny.
Fantastic experience: Good work shops and education free swimming for kids in holidays
Fantastic experience: Staff members were really friendly and swimming pool was in good condition.
Fantastic experience: Nice ambiance. A lovely place for kids to learn how swim. The instructors are excellent and very professional.
Fantastic experience: It's very calm, the hub employees so helpful and friendly.Variety of books on shelves , good for research
Fantastic experience: Clean and tidy good range of services
Fantastic experience: A great leisure centre.
Positive experience: Overall good experience, easy access with bar code on email after booking on app. Showers not the best, but well organised with friendly staff.
Positive experience: Great leisure centre especially for ladies only swimming poool.. thanks
Fantastic experience: Great hub for families, experienced and friendly staff.
Positive experience: It has what you need for fitness and wellbeing
Fantastic experience: Great community space, with gym, a variety of classes, swimming pool, park around to walk your dog. Also its great to have a place so close to home to pick up recycling and food bin bags.
Positive experience: Great place to have a quiet read or exercise
Fantastic experience: This is a lovely space, which truly welcomes everyone and celebrates diversity. Great coffee and snacks too.
Fantastic experience: Great pool for a swim - clean, bright and very helpful staff!
Fantastic experience: I went to the Hub with my Wife to apply for her bus pass.The staff were very helpful and even took her photograff.
Fantastic experience: Lovely staff aways helpful, the star is clean and also very welcoming to all
Fantastic experience: Nice place
Fantastic experience: I have a good clean licence and don't know what it's like to drive I've been put on a program for car crime and don't like it
Fantastic experience: Housed in a library with recreational park and indoor swimming pool. The ambience is exciting.
Fantastic experience: Exquisite building and environment. I recommend it highly
Positive experience: Used the facilities at this hyb on a Saturday morning when my son was playing football. Cafe is nice with friendly service. Toilets are clean.
Fantastic experience: Excellent facilities Friendly staff
Fantastic experience: Superb place with friendly helpful staff on the counter who go the extra mile to help people. The advisor was also superb friendly helpful and knowledgeable who went out of the way to help
Fantastic experience: Clean pool but lanes quite small
Positive experience: I use the pool regularly and after so many months going have gotten to know some of the staff a little and they're all great and accommodating. The pool itself is fine, it's not very deep (1.8M at it's deepest, which is in the middle of the pool, both ends are shallow) but you can get a good full swim in with its length.
Fantastic experience: Vicky and Michalina are awesome. They make exercise fun
Positive experience: Used the library
Fantastic experience: Great lady helped in filling up my son's application for his first UK passport for under 16 .also gave information on application for my British citizenship. Very good and helpful. God bless.
Fantastic experience: Excellent friendly service
Positive experience: Very good experience Excellent member of staff Thank you for the support
Fantastic experience: Nice
Fantastic experience: Very clean and tidy. Friendly staff and a good laugh. Only problem is it smells of sewer because it is close to the canal river
Fantastic experience: Lovely place to rejuvenate Staff are Lovely
Fantastic experience: Wonderfull swimming lessons, nice staff small groups. Parking easy, traffic can be a pain, just give yourself a bit extra time.
Fantastic experience: Very good space to relax. The council also hosts many interactive sessions and activities.
Positive experience: I made a quick stop here to return a book. I used the machine available, though I did have to look for it further into the building. The Hub is well maintained and the staff gave me a friendly smile as I walked past.
Positive experience: Staff are wonderful but the queue for money advice is horrendous. More staff are needed for this considering the crisis we are in right now and everyone wanting to access this service.
Fantastic experience: Loved it, especially the staff so friendly.
Positive experience: Staff greeted on entry as expected but then was only allowed to use 3 lanes with 2 or 3 people in it at once. So definitely need to ring ahead to see how busy it is. 2/3s of the pool was unused. No spectating area pool side. Don't stand there waiting for your child as you'll get told pretty quickly and pretty angrily. Is definitely a swim lesson center. Not for recreation or training at all. Could be better utilized.
Fantastic experience: Great community facilities
Fantastic experience: Going there for a writing course. The facilities are clean, the staff are friendly. Can't say anymore really.
Fantastic experience: Very nice and cooperative staff. Every person works very hard to help . Highly appreciated!
Fantastic experience: Clean and friendly staff
Fantastic experience: Very enjoyable service at the star hub sunny and never realised thank you Cardiff City Council
Fantastic experience: Lovely working space, real community feel and the cafe has great food and customer service.
Positive experience: Multi purpose centre. Friendly helpful staff.
Fantastic experience: Now that they have a high quality cafe, this is the best place to get a coffee in Splott or Tremorfa.
Fantastic experience: Firsr time here. Great food and great staff. I'll be back next time im in Cardiff.
Fantastic experience: Nice pool
Fantastic experience: Helpful and polite staff Easy access to facilities Clean changing/ shower facilities
Positive experience: Haven't used the gym or the pool yet but 5 STARS FOR THE CAFÉ. Edit : cafe has gone. 2 stars removed!
Fantastic experience: Amazing council staff willing to help with things I don't understand,and help me do them very supportive
Fantastic experience: Fantastic staff super helpful and friendly. Really clean with good facilities.
Positive experience: So we book the Swim for All and it's half taken over by the swimming lessons that should of finished before the public swim. It forced about 30 people to have half the pool and 4 for the other half as they "paid for lessons". Then, if it could get more ridiculous, they throw out a teenage boy for splashing while the instructor was telling the "paid extra" adults to splash while kicking to swim. Are they basically saying if you pay for private you own the pool? They should be separate times and maybe it wouldn't force all the others to a small area clearly not big enough to enjoy. Trying to give a booster swim lesson to my own children and what space was there? We had about 10 ft for 5 people. Message received. Pay extra: do what you want. Pay for a fun swim: cramp into small space, don't splash, impossible to swim.
Fantastic experience: Pool is amazing. Very accessible.
Fantastic experience: Nice place and brilliant team .
Fantastic experience: Quick and very professional
Fantastic experience: Very helpful
Fantastic experience: Good staff and very helpful
Fantastic experience: Lovely clean pool and friendly helpful staff
Fantastic experience: Nicest hub i ever been in, and staff very polite
Fantastic experience: Does what it says on the tin
Fantastic experience: Boy attends swimming club there with City of Cardiff Swimming Club. Clean and friendly venue.
Fantastic experience: The staff are really helpful and take the time to talk to you also they have great information and know what they are talking about.
Positive experience: Very friendly people and staff
Positive experience: Very friendly staff.
Positive experience: Nice community hub to meet and mix
Fantastic experience: Dobre miejsce by popływać iść na siłownię a przy okazji załatwić kilka spraw.
Positive experience: Decent swimming pool and public library. Kids swimming lessons are well-run.
Positive experience: Good
Positive experience: Good
Positive experience: It's alright like
Positive experience: Swimming pool, gym and a library in one. Pool is not too busy so grat for swimming, changing rooms kept tidy. Kids area in the library is nice but with not much space to sit around. Helpful and kind staff.
Fantastic experience: Helpful, friendly staff. Clean, bright and colourful inside.
Fantastic experience: Friendly staff, nice pool, great place to learn swim
Fantastic experience: My boys loved the Urdd swimming here this week. A lovely facility with ample parking
Fantastic experience: Nice staff great pool
Fantastic experience: Nice place for relax.
Fantastic experience: Amazing place, Zumba class with Michalina is the best for women only very strange to see a man doing a Zumba
Fantastic experience: Clean friendly gym!
Positive experience: More exercise programs
Negative experience: Pool water an showers were to cold for the baby way too cold other than that was a good time for £2 warmitup
Fantastic experience: Very good sales man excellent no pressure
Fantastic experience: Quiet and very good facilities and great staff
Fantastic experience: Excellent centre, especially now, with the Covid situation. Very clean, lovely staff, my daughter enjoyed her first junior swimming lesson. Decent car park and clear instructions, once inside.
Fantastic experience: Very clean and organised
Fantastic experience: Excellent very well organised.
Fantastic experience: I tried this pool as it was closer to home than where I normally swim. Very very impressed. Nice clean pool, a great social distance system if that worries you. And they played a great modern rock station the whole time I was there. Loved it.
Fantastic experience: Open again, with good gym, 25m swimming pool and a selection of glasses. Plenty of parking.
Fantastic experience: Courteous and friendly staff, I don't work out but the pool is highly recommended
Fantastic experience: Immaculately clean
Fantastic experience: I will update this when I've visited more, but I went to inquire about the gym & swim membership and the staff were really helpful and offered me a tour of the facilities and talked me through their pricing options.
Thank you for your 5-star rating, we appreciate your feedback on your initial views and look forward to hearing more from you! Many thanks.
Fantastic experience: Beautiful facility and great amenities...
Thank you so much for your 5-star rating! We really appreciate your feedback!
Positive experience: Went to the gym and the pool both smaller than other other Leisure centres in the are but Hub included also which is great
Thank you so much for your 5-star rating! We really appreciate your feedback!
Fantastic experience: Friendly and versatile
Thank you so much for your 5-star rating! We really appreciate your feedback!
Positive experience: Friendly good gym good pool nice cafe
Thank you for your 4-star rating. We appreciate your feedback.
Positive experience: Nice, new-ish pool, with friendly staff. Nice gym. And a library.
Thank you for your 4-star rating! We appreciate you taking the time to rate us. Many thanks.
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