David Lloyd Manchester Trafford City

Fantastic experience: It worth having me driving to from wigan through the M6 every day of the week sadly I couldn’t continue any longer . As it was 1.5 hours a day travel time . -best stuff . -best spa . -best gym z -best & nicest recreation ever existed.

Fantastic experience: Great welcoming staff this morning

Negative experience: Extremely disappointing service recently from David Lloyd Trafford. They opened a new spar, and my couples membership fee shot up over 12% more! Been a member for 5 years, and now im treated like an idiot at the desk when i want to speak to membership team, nobody from memberships around! Told to use the app, where there is ‘supposedly’ an instant chat feature. Staff tried to show me on my own phone, only to prove im correct, no way of contacting memberships. The app only allows you to leave an email, which they are so far behind on, they are not managing membership enquiries, or complaints . I’m being taken advantage of because I want to use the Blaze class, so they force me to pay for a new Spa that I never asked for, don’t want, need or use. If you join, your membership is susceptible to raise over 10% each year, and when a membership is £150+ per month anyway, that could get eye watering in just a couple years because they want us to pay for new facilities, so not to take it out of stakeholders profits!

Negative experience: My friend recently started a £200-a-month Diamond Membership at a southern location due to planning a relocation, but Trafford is still his local DL for the moment. Having spoken highly of the chain he convinced me to come and visit using a day pass to see if I wanted to join. Having used a number of the facilities I can honestly say… I don’t get the hype. The gym looked deserted, so did the pools and everything was freezing cold. The outside heated pool wasn’t enough to tackle November temperatures, the inside pool was tepid, and both Sauna and Steam rooms were shut without explanation or notification to regular members. All I heard was talk amongst them of how they’d no idea facilities were closed and their annoyance at no communication. There’s no amenities like flavoured water or electrolyte drinks (which even PureGym include or £20pcm) and nothing special about any of it, really. A complimentary towel is a nice touch, but I couldn’t recommend this place to anyone for the price and won’t be joining DL as a result. Premium prices should include a premium experience and sadly, this isn’t it

Negative experience: Would not recommend. I had been warned that if you encounter any issues the customer service is terrible, and in the years I’ve been a member here with my family I have found it incredibly hard to actually speak to someone from management/sales if you need to and there has been occasions where if you call no one answers. This just seems to be a widely accepted issue. However, I never had any serious reason to complain and so accepted that side of things. My view of the club, from a family perspective: PROS • The gym itself is lovely and the facilities have greatly improved following refurbishment, it really is much nicer and feels more trendy and high end. I wouldn’t have said this before the refurb, so if you haven’t been a member in some time - it is nicer. • Reception staff, cafe staff and kid’s staff are all friendly. • swimming lessons have been great. • The fitness classes offered are good and the cafe is nice. • Holiday club provision • guest passes • kids area with soft play CONS • popular fitness and children’s classes book up very quickly. You have to be on the app ready to book as soon as they are released, this is despite having early access to booking as a platinum member. • other than the crèche and the odd baby activity there are no pregnancy classes or classes for new mums where you can take babies or young children along. • the crèche, tennis, swim lessons, and some of the more engaging children’s classes and holiday clubs are an extra cost. Not necessarily a bad thing but it is worth understanding as it does get more expensive. • parking and Trafford centre traffic can be frustrating. The car park spaces are small and there are limited family spaces…they have taken steps to manage this by introducing family parking passes, however these are often ignored. • calls to reception are often ignored and once you are a member it is very difficult to speak to an actual person regarding membership. • there is a long notice period to leave the club, however this was clearly explained when joining. All in all I did like the gym. HOWEVER, I have recently encountered such poor levels of customer service that I have cancelled my membership. This month they have billed me incorrectly and taken too much money out of my account. Not a huge issue and I expected that it would have been easily rectified and fixed. Unfortunately, I have contacted them via email and phone calls to reception for 6 days and not one member of the team has got back to me. I find this incredibly poor service when they have made an error involving billing. I’m not trying to complain about something mundane, I’m trying to (quite rightly) obtain a swift refund and to be assured that the issue is fixed for next month. Upon emailing them today to cancel my membership I received a reply within hours, so they definitely pick and choose what to respond to and what to ignore. When paying over £300 a month I just expect better and I would rather spend my money somewhere that values it. Whilst the gym still has its positives, from a family perspective, David Lloyd is no longer offering anything unique - local gyms across Trafford have been refurbished and now offer family facilities and classes for a much cheaper price. If you value customer service and expect that the service will reflect the price, this just isn’t the gym for you. I am the third family within my social circle to cancel their membership due to poor service received in general or during the refurb. Do better David Lloyd.

Fantastic experience: Nice staff!!Good Help from shaheen

Negative experience: Overpriced, overcrowded and shady business practices. After spending nearly £2,000 during a 14 month term at the gym I can confidently say it’s NOT WORTH IT and I’m sure prices are going up! Go to MOVE Urmston instead, better class timetable, more classes for family, baby and toddler sensory, baby swim etc only £37pcm with gym equipment u can track against and clean facilities. At DL you’re paying a ridiculous monthly fee for high spec overcrowded facilities. In my year+ at the gym 1) Everytime I’ve raised a query about my membership it’s been very hard to get through to someone but when I have I’ve been spoken down to almost like staff are already on the defence based on experiences with other members but either way you can’t have that blanket approach towards people. Terrible service. I’ve only had great customer service occasionally from front of house and the sales team when joining. After that they really don’t want to hear from you 2) Be wary of everything you agree to and all the T&Cs there’s a lot of clauses in there that not only make it difficult to leave but may also give them access to your account to take money despite you having no direct debit set up or pre approving the payment. It’s INSANELY invasive they have ANY kind of policy that allows them to do that. Currently looking into this with citizens advice Bearue as I don’t think taking unapproved payments from someone’s account is something they should be allowed to do. The way they’ve termed the permissions to tick to allow them to do that isn’t necessarily phrased in a way you’d initially suspect that’s what they were asking to do either. 3) Be very wary if you ever need to pause your membership because not only will you have to pay like £30pcm while your membership is paused they also add those months back when you want to leave. You have to pause a minimum of two months so they’ll take £60 for that at least then turn your 12 month membership into a 14 month one. Just leaves a very bitter taste forcing people who are ready to move on to be at the gym instead of offering incentives or creating an environment where people would hate to leave. If you get an injury and pause for a couple months you should be allowed to leave in line with the initial term you agreed to. I’ve met so many people in my area who were ONCE at this gym then got fed up. 4) Despite paying premium for a gym there was no incentives or anything offered to people who’s routines were massively disrupted by works going on for months. Not to mention the class timetable is terrible. 5) They want you to pay a child’s membership despite there being next to no classes for new mums or parents with baby’s 0-3. At MOVE another family focused gym, at least they’ve recognised mums are desperate to get out of the house with a workout routine and they made classes to accommodate that without charging ridiculous fees for it. There are just many other family focused gyms out there that are better value for money.

Fantastic experience: Back to swimming lessons tonight in the amazing refurbished pool! Missed it so much but amazing to be back and worth the wait!

Fantastic experience: Sophie was very professional and provided outstanding customer service. Thanks Alan

Fantastic experience: New pool is looking amazing! Rosie Amelie and Izzy were so kind and helpful and really made my experience today.

Fantastic experience: It's great at David Lloyd Trafford. I've been there all afternoon with my 2 girls and they have loved it. They are very accomodating to children and families.

Fantastic experience: I had an amazing experience at the club while working on my uni assignments. Jackie, Athine, Sophie, and Courtney were all incredibly helpful and provided excellent service throughout my time there. They ensured I had everything I needed and made the environment super welcoming. Their friendliness really stood out and made my visit a great one. Highly recommend!!

Fantastic experience: Padel, tennis and squash courts - the best David Lloyd in the area. Rosie and Athine were great in the cafe, super fast and friendly service

Fantastic experience: Rosie and Ruby brilliant service. Great food

Fantastic experience: This gym is fab!! Great gym, staff, clubroom, classes and more. Such a welcoming atmosphere when you walk into the club especially being greeted by Neve on reception this evening! She never fails to make my experience a great one

Fantastic experience: Really love the gym here! Neve and Rosie were amazing on reception!

Fantastic experience: Since joining this gym a year ago I have had nothing less than a 5 star experience every time I come. The facilities here are outstanding and the staff here tailor to all your needs. Especially Neve on reception. She provides great service with a smile week in week out!

Fantastic experience: Had an amazing time in the gym today, particularly impressed by Rosie on reception, such a kind girl

Fantastic experience: Had such a brilliant experience here! I’ve been to many DL clubs over the years, but the club room here is truly top tier, and so are the staff. Rosie, in particular, was memorable when working on reception - extremely professional, helpful, and welcoming. Great experience, could not recommend more :-)

Fantastic experience: Been a member for over 15 years because of the great facilities and great staff. Inspiring staff such Neve on reception who gives advice in the gym. Great to see David Lloyd supporting up and coming England Athletes in the DL staff team. DL is such a great ‘lifestyle’ choice for us as a family.

Fantastic experience: Came in to the club today for the first time in a while and was so impressed with the new refurb. Special mention to Rosie on reception who was so welcoming and helpful

Fantastic experience: I recently came to this establishment and I found that everything here was up to standard the gym was amazing welcoming and the staff on reception were especially friendly to me one of the staff Rosie comes to mind when I write this she was very kind and welcoming

Fantastic experience: Had a lovely experience in the club today, first time using the gym and loved it, and fantastic member experience from Rosie on reception!

Fantastic experience: I would just like to say how amazing my experience at David Lloyd Trafford has been! The amazing gym, beautifully decorated club room and outstanding classes and instructors. Additionally, I would like to give a massive thanks to Neve on reception who has given me above and beyond service! She is a real credit to the club. Thank you

Fantastic experience: Looks like a 5 star hotel with the recent refurbishment. Beautiful healthclub, amazing facilities and gym equipment. The friendliest nicest staff always happy to help with everything, especially Kim and Jake.

Negative experience: Been an member for a while and all staff being good and helpful until this morning. I jus want to find out for kids swimming pool alternative and get in to conversation with foul-mouthed short curly ginger hair lad at the desk. I ask other girls at the desk do they allow for such answering back from this guy. I left the place shaking biting my tongue. On the way out I did receive sarcastic "have a lovely day" from him. I'm just speechless, very low manners if not big zero from him. Shocking!!!

Fantastic experience: As my preferred gym I've enjoyed going here for the last few years. It's relatively expensive if you only want to go to the gym, however as a health and fitness facility it has a lot to offer families or solo health advocates. The staff are brilliant, helpful and friendly. The facilities are catered to maintain a high class and relaxing, quality experience, from the business suite for working members, to the kids play area for parents that want to train. There's a huge range of classes, PTs to purchase sessions with and studios, the gym, tennis courts, squash courts, swimming pools, and a new Spa being built. This has become part of our family life both for fitness and our children learning sports and staying active.

Fantastic experience: I am a member of David Lloyd Trafford, I can't emphasise enough what an incredible health club this is. It is so much more than a gym. The staff from the welcoming receptionists to the cleaners, cafe staff and instructors have time to say hi to everyone and are always approachable and friendly. The choice and standard of classes is fantastic, the facilities are brilliant but it is the people, staff AND members that make it!

Negative experience: I am writing to express my deep disappointment with the treatment I have consistently received when visiting David Lloyd Clubs other than my home club. Despite holding a Diamond Membership, I have repeatedly been given the worst towels when visiting other locations. This pattern of treatment persisted throughout my membership, regardless of my status as a Diamond Member, which I found both disrespectful and insulting. It is my expectation that all members, regardless of their membership level or the club they are visiting, should be treated with the same level of respect and dignity. Unfortunately, my experiences have consistently contradicted this. When handed an inferior towel, I have often requested a better one, but this ongoing issue made Me not request for a better one today but left me with little choice but leave this review on feed back and post google review too.

Fantastic experience: Joey was very helpful great service

Fantastic experience: Very warm welcome from the team on the desk- Amelie and Rosie. Thank you

Fantastic experience: David Lloyd’s: Record-Breaking Squat Day! David Lloyd’s gym has always been a favorite, but our recent squat day there was truly exceptional. My friend and I broke our personal records, thanks to the top-quality equipment and supportive atmosphere. The gym’s clean environment and well-maintained facilities provided the perfect setting for us to push our limits. If you’re serious about lifting and looking for a gym that supports your goals, David Lloyd’s is the place to be. Highly recommended for anyone aiming to break records and achieve new heights in their fitness journey!

Fantastic experience: Wonderful experience at the club. Great facilities including pools and spa. Lovely cafe with delicious food and super friendly staff

Fantastic experience: Had the best day on the padel courts learning a new sport! Staff are super helpful, friendly and the food/drink is amazing - so much choice too!

Fantastic experience: Have to say that the best weekend ever at the club was having the two Spanish players over for a weekend to come and teach us how to improve our game…. They were brilliant… constructive and so much fun We need them back again regularly… brilliant sessions

Fantastic experience: An amazing place to spend time together as a family, from swimming in the kids pool to letting them burner off excess energy in the play area, I don’t know of any better place to be at the weekend.

Fantastic experience: I recently joined David Lloyd Gym and have been thoroughly impressed with my experience. Since my first visit on Monday, I've been attending daily and have greatly enjoyed the wide range of facilities. The gym itself is well-equipped with modern machines, and I've particularly enjoyed using the treadmill. The sauna is a fantastic way to unwind after a workout, and the morning yoga class I attended was both relaxing and invigorating. Before joining, Cat gave us a tour of the gym, answering every question we had. She was incredibly helpful and friendly, making the decision to join much easier. The cleanliness and modernity of the facilities are outstanding. The atmosphere is friendly and welcoming, making it a pleasant place to work out. The staff are exceptional, always going the extra mile to ensure a great experience. Special mention to Callum and Joey at the café, who have provided excellent service. Another highlight has been the opportunity for my wife and me to have breakfast together at the gym before work. It's a perfect way to start the day, combining fitness and quality time. I highly recommend joining David Lloyd Gym. With its comprehensive facilities and outstanding service, it caters to all your fitness and relaxation needs.

Fantastic experience: Rosie and Ben had great service this evening!

Fantastic experience: Great atmosphere and everyone is really friendly. Rosie was extremely nice!

Fantastic experience: Rosie & Ben are very friendly, happy to help. Always greeted with a smile.

Fantastic experience: I was served by rosie great service and welcoming staff member

Fantastic experience: Great service by the very smiley Rosie Keep up the good work

Fantastic experience: Came for a tour of the gym and was shown around by Lucy who was absolutely amazing, gave us lots of information and recommendations of the classes. Lucy was so lovely and really made us feel comfortable!! She is a credit to the team!!

Fantastic experience: Always lovely service! I was served at reception by an awesome lad in a “tennis coach” jacket and he was a star! Love this club!

Fantastic experience: Great Club, brilliant staff. Got really great service from Noor.

Fantastic experience: Great gym session today and lovely service from Amalie in the cafe. Very friendly and great advice.

Fantastic experience: Amélie in the club room is a true asset to you. Always happy, smiling and welcoming and nothing ever seems to be too much trouble. Thank you for your help today Amelie you were very patient & kind to my children.

Fantastic experience: Amelie, is one of many grate staff at the venue. A ver friendly and happy survives

Fantastic experience: I always enjoy my visits to this club. Amelie and Noor were great in the cafe: super friendly, engaged, efficient and chatty. It's things like this that make the David Lloyd Trafford City a pleasure to visit. Many thanks to you both.

Fantastic experience: David Lloyd is a great to place to go for a plethora of reason. Some of which being to work/study, work out aswell as providing a space to socialise. I would highly recommend.

Fantastic experience: Excellent service, young lads full of enthusiasm and big smiles. Really helps you enjoy your visit and get you ready for a good workout.

Fantastic experience: This is a very relaxing venue to work rest and play. The staff are always friendly and helpful. Especially Rosie & Amelie. Beaming smiles, both of them.

Fantastic experience: Can i just say how well the club has coped with the refurb, all of the staff have been amazing! Also the padel courts are great! Go team! A big thanks to Neve and Athine for all of their help whenever I have been in club, they made my experience 10/10. Top work ladies!

Fantastic experience: Love the facilities here. The padel courts are fab! Would also like to say how well the club has dealt with the refurb. Cant wait to see the new clubroom. Lovely service from Neve and Athine on reception :)

Fantastic experience: The way the club has handled the refurbishment has been amazing, we also love the paddle courts. Neve, Athine and Louise have been amazing.

Fantastic experience: Incredible facilities, excellent customer care - special shout out to Arthur for helping me settle in to the new club!

Fantastic experience: Arthur is such a nice welcoming young man, who is always happy to help. He is an asset to the club.

Fantastic experience: Great customer service from Rosie, Arthur and Athine. ☺️

Fantastic experience: Love the club, work from here a lot of the time & is a really friendly place to be. All the staff are great particularly Athine, Rosie & Arthur

Fantastic experience: Lunchtime padel with the gang. Followed by a lovely coffee ☕️ Jake and staff always create a friendly relaxed atmosphere!

Fantastic experience: Excellent staff especially Paula and Athine!! Great facilities :)

Fantastic experience: Amazing club Lovely people from reception to lifeguards.Good food Restaurant staff very professional hard working and well mannered. Athena and Paula really nice

Fantastic experience: Food, drinks service and experience all absolutely amazing. Athine and Paula friendly, warm and welcoming. My new favourite club ☺️

Fantastic experience: Paula and athine are amazing they make me enjoy coming to the gym they are the heart and soul of David Lloyd

Fantastic experience: Great coffee served with a smile. Thank you Athine & Paula.

Fantastic experience: Amazing work team! give a shout out.to Paula and Athine for great service

Fantastic experience: Rosie and Jacky we’re top notch on the bar

Fantastic experience: Rosy makes everything rosy even under the current circumstances of the 4.5 Bill refurb

Fantastic experience: Great club, always a great experience, Rosie is always a delight

Fantastic experience: Amazing facility’s and amazing staff, Rosie is always particularly helpful and kind

Fantastic experience: Amazing club with a refurbished clean gym. Lovely staff! Bartender Rosie is the such a lovely girl that always welcomes everyone with a smile!

Fantastic experience: Dealt with Rosie in the cafe and she was fabulous

Fantastic experience: Rosie was amazing and very helpful - made my day Good experience in the club today

Fantastic experience: Rosie was super nice and accommodating! Can't fault David Lloyd :)

Fantastic experience: Fantastic value for money and looking forward to seeing the refurbishment and new menu once complete. Excellent facilities for my 3 year old. Jacky and Rosie great service as usual

Fantastic experience: Great gym, refurb going great, fantastic service from Rosie and Jackie on the bar :)

Fantastic experience: Great club, currently under renovation but the staff have made sure it doesn’t affect the members. Especially those in the cafe are always welcoming and friendly . Especially Rosie who makes the best flat white ! Classes and the gym are welcoming no matter your fitness levels

Fantastic experience: Great staff service - Rosie was awesome!

Fantastic experience: Rosie was super helpful serving my kids in the club lounge today. My son commented on how kind she was!

Fantastic experience: Club transformation is coming across great. Excellent service from Rosie and Jackie on the bar

Fantastic experience: Another great day well spent at David Lloyd. I can’t imagine how many members they have but I am always welcomed by name when I walk in and Rosie always makes me the best pre workout americano.

Fantastic experience: Fab club, great for families!! Really looking forward to the renovation being complete. Thank you for the lovely service this evening Rosie!!!!

Fantastic experience: Great facilities and excellent cafe service, especially Rosie and Joel.

Fantastic experience: I love the DL club at Trafford City. Rosie offered exceptional service and enhanced my experience at the club today. I also love cardio tennis with David and Jamie.

Fantastic experience: Great customer service, friendly staff especially Rosie who is always helpful. Great club overall

Fantastic experience: Great service from Rosie & Joel at DL Trafford! Especially when club going through transformation-thanks

Fantastic experience: Always have a great time at the club, can't wait to see the renovations in the Autumn. Special mention to Rosie in the clubroom, lovely service with a smile :)

Fantastic experience: Renovation is going great can't wait to see final product. Joel and Athina are really helpful as well!

Fantastic experience: Renovations going really well, club is starting to look next level now

Fantastic experience: Good tennis courts. Excellent facilties. Staff helpful.

Fantastic experience: Athine (the club host) and Raluca on reception were amazing on my visit today!

Negative experience: Extremely disappointing service by DL Trafford. Two adults in the cafe misbehaved with my wife and 8-yr old kid who is terrified and unable to go back to this place where he has Tennis and Swimming classes. See attached DL complaint form on the incident. The written complaint was made 10 days ago on the DL form at reception, but we are yet to receive any written acknowledgement of receipt of the complaint or any update on the outcome of the investigation. Every time I call, I have been told they will look in to it and one manager today has asked me to call back again. Is it not their responsibility to first write an acknowledgement email to the complaint made on the DL form 10 days ago and update us regularly rather than us chasing them? Not professional and responsible admin staff. Do they have a robust complaints procedure in place? We are paying a fortune in membership fees, and this is the service we get. The child is still refusing to go to his classes.

Fantastic experience: Outstanding club room experience, amazing staff, very friendly and efficient. Great food and service! The club host Athine was extremely informative about the exciting refurbishment. Well done DL Trafford!!

Fantastic experience: Great club with fantastic with great staff! Shoutout to Athine the club host for going the extra mile for us on our most recent visit. The food from the club room is top notch too! Thanks guys :)

Fantastic experience: You need a special person to keep the engine beating of a machine Someone special to liaise with the members on behalf of the Team Whenever there's a question to be answered she can always be seen With their beaming smile it makes every visit an amazing Dream So David Lloyd Trafford are very lucky to have Club Host Athine On behalf of all the members its something we all mean

Fantastic experience: Brilliant place to come everyday, I double it as my office space & health place. Kim the manager in the club room is an absolute superstar as well she keeps the whole club ticking and friendly, get her to CEO! Jake is a legend too :) Brilliant family club , great for kids during half term - Also the Temp gym is a good thought while they are having a big refurb on the main gym, can't wait for that :)

Fantastic experience: I couldn’t be happier with the service I received with Lizzie. She was amazing and informative and completed converted me and my husband to loyal DL customers. I would highly recommend Bibi for PT or sports massage. She’s amazing.

Negative experience: Filled enquiry with my own name ( Middle Eastern name ) twice but didn’t get any call back after a week . Filled enquiry name as Ethan Clinton last night got a phone call this morning, not having any assumptions just disappointed!

Fantastic experience: Good equipment for a gym, one of the finest decline bench presses I've ever used.

Fantastic experience: Brilliant Gym, Staff are nice and friendly and the facilities are excellent