Trilogy Active at Duston Sports Centre
Information about Trilogy Active at Duston Sports Centre
Opening hours
- sunday: 8h-17h
- monday: 6:30-21h
- tuesday: 6:30-21h
- wednesday: 6:30-21h
- thursday: 6:30-21h
- friday: 6:30-21h
- saturday: 8h-17h
Services, Machines and Guided Classes
Trilogy Active at Duston Sports Centre: Opinions
Negative experience: Went in to sign up to the gym. Stood for ten mins at reception for nobody to come, head into the cafe and asked a staff member (young lady) is anybody on reception she tutted rolled her eyes and said the cafe is reception I said I wish to sign up and she said you’ll have to give me two minutes and walked away. Attitude was disgusting and clearly don’t want new members
Hi Lee. Foremostly, thankyou for your feedback. I'm truly sorry to hear about your experience. Our team work hard to provide great service, so it’s disappointing to learn we didn’t meet expectations during your visit. The café also serves as our reception and during busy times, staff may need to manage multiple responsibilities. I apologise that this wasn’t communicated clearly or if the interaction came across as unwelcoming as this is not the standard we aim for. The team would love the chance to welcome you back and make things right. If you’re willing, please reach out to us directly so we can assist you further with membership enquiries etc. You can call one of our Customer Service Advisers on 03330 439 900 (10-4 weekdays 9-2 weekends & Bank Holidays) or email us: [email protected] - Warmest regards, Melanie
Fantastic experience: Nice set up.
Thankyou for the wonderful review Tim. We hope you enjoy your time at Duston - if you're in the area, be sure to check out our other facilities (and of course you are welcome to feedback on these too) if you haven't already! - Melanie
Fantastic experience: Good facilities newer equipment in the gym compared with the other trilogy’s
Positive experience: Good sports centre with clean facilities, plenty of parking and a cafe
Fantastic experience: Lovely staff really helpful especially Joel in the gym . And the coffee is great too in the coffee box. Normally go to danes camp but will be coming here more often thankyou
Negative experience: Deafening music coming from the aerobics class so not even able to speak to each other.
Fantastic experience: Started 12 week course there. Really enjoying it.
Fantastic experience: Really friendly staff
Fantastic experience: Really good sections with GLK here at Duston trilogy every Friday 6.30//7.30
Fantastic experience: Good selection of gym equipment and variety of well run exercise classes.
Positive experience: Good place - good sports facilities, helpful staff and a good cafe that serves good coffee!
Fantastic experience: Great for the kids football sessions. Staff are always very helpful
Fantastic experience: Great very helpful staff
Fantastic experience: Excellent facilities and staff. It is a pity that they are about to lose their greatest asset and hardest worker in Jason. He has been an absolute credit to Trilogy in the couple of years we have known him and would have represented Trilogy so well in Management. He will be very hard to replace but is doing the right thing by qualifying in his chosen profession and bettering himself.
Fantastic experience: My grandson really loves his session with Jason, he looks forward to going every week. Jason is absolutely brilliant with the kids and has so much patience. Joey is so impressed with Jason and he has learnt so much from him, his football skills have really improved since he first joined. Well done to Jason.
Fantastic experience: The cafe was very nice with freindly staff too.
Fantastic experience: Friendly staff, great gym equipment.
Fantastic experience: I love the duston gym, it's well equipped and it's clean especially the changing rooms, showers and toilets.
Fantastic experience: Great equipment.
Positive experience: Good facilities Good coffee shop and helpful and friendly service staff
Hi Mick, thankyou for taking the time to write such a lovely review. We're delighted that you had a positive experience with us. If you have any suggestions on how we can improve our services to make your next visit a 5-star experience, we’d love to hear more. We look forward to welcoming you back soon! - Melanie
Positive experience: Great value for money. Great staff. Very quiet in the morning which is excellent
Fantastic experience: Hate the gym, and really hate the loud music. This one has turned the music down and had a change around so there's loads of room with bikes in another party of the centre. Consequently enjoyed my first session in a few months (years!) Glad I took the year membership now
Fantastic experience: Nice gym. Great staff who always say hello and then leave you in peace to do your thing
Fantastic experience: Great venue... Great Instructors ️
Fantastic experience: Part of the trilogy group, excellent facilities, friendly staff. Sadly no pool but membership allows unlimited swimming at four other trilogy gym's. Other things are available as part of the membership, well worth the money.
Fantastic experience: Excellent gym!
Fantastic experience: Love the place. Has some amazing classes, great staff and all the equipment you need for a successful workout. In regards to the Trilogy chain, it offers so much diversity. Each gym offers something different. Duston has an amazing free weight area. Mounts has the health suite, Cripps has some dedicated rooms, one of which a virtual spin room. I’m yet to trial Danes camp and Lings. Love it and excellent value for money.
Negative experience: There is only one bar witch gym stuff use for hours. People who Pay for gym can not train normally.
Positive experience: good facilities. always clean and pretty quiet. Badminton courts always useful but no pool. Good hall for rental for functions.
Fantastic experience: Best mates wedding reception there on Saturday..staff amazing went beyond their duties to help, be friendly and make the reception truely amazing.. despite worries reception in a gym completely exceeded expectations and needs to sell themselves more as great room, ideal set up bar dance floor space to sit and as said cannot thank staff enough. Going out in rain to get sashes at 12am so I, the bridesmaids, didn't get wet.. thank you all.
Positive experience: Excellent amenities, lots of parking and friendly staff. Can get busy sometimes but off peak is very accessible.
Fantastic experience: Love Trilogy in Duston. Friendly approachable staff who always make time to be polite and professional. Great gym which suits my needs and fun classes with amazingly good instructors. Very clean and such a friendly atmosphere. Cannot recommend highly enough and such good value. Thank you to all at Duston Trilogy, you make a great team.
Negative experience: Everything looks very worn out
Fantastic experience: Exactly what I need, clean well maintained & upto date gym equipment. Nice brightly lit sports hall, and the staff are the finest, friendliest and most helpful in all Northamptonshire. Duston doesn't have a swimming pool (a good thing IMO) however pound for pound, in terms of customer experience its perhaps the best of all the current Trilogy gyms, and I've been to them all. Yes, they're truly getting it right here...
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