The Gym Group Portsmouth Fratton

Fantastic experience: Great gym especially for the price. There isn’t usually an issue getting on the equipment you need, and the machines and facilities are in good condition which has been an issue at some other gyms I’ve tried in the past. As for the parking issue, they have screens where you just have to put in your number plate and this avoids any fines - no complaints with this gym!

Fantastic experience: Quiet, hardly crowded, car park and open 24/7

Positive experience: Well equipped 24/7* commercial gym with generally friendly staff. Replacement equipment is brought in often when the current runs its course and cleanliness and maintenance is kept to a good standard, with plenty of free weights, machine assisted, and cardio equipment throughout. Dumbell section is a bit too small to cater to busier hours and can get very crowded, in my opinion a slightly lack of amount of dumbells towards the 30+kg and goes up to 50kg. Overall, it's a good gym, especially for the cost!

Positive experience: Great gym. Capacity is not an issue if you use the app and the team is really helpful too.

Fantastic experience: The gym is always very clean in Fratton gym group. The cleaner Mariusz and Agnieszka Justyna are great at there job, really hard working, always very helpful and very polite. Great people, it makes a huge difference and is very welcoming

Negative experience: Makes no sense to remove all the cleaning stations I understand it's an extra cost but frankly speaking people are sweating the equipment around and it is dirty. At least there was something to clean it off with, without bringing a towel etc.. Certainly a basic benefit taken away Otherwise great gym

Fantastic experience: Good atmosphere, people are mostly friendly and best times to go are before 4-6pm :)

Fantastic experience: I go 5 times a week. No trouble, No Ego's . Staff are great. My favourite one. Could do with an incline bench press like Fareham but other than that it's perfect

Fantastic experience: Great place to workout.

Negative experience: Shocking gym, rubbish parking, gym smells dreadful aswell

Negative experience: Worst gym for advising about the parking at a small gym. £180 worth of fines when the signs advise free parking for gym members. Just as a heads up the fines don’t come for about 2 weeks so if you are a frequent gym goer and forget about this then have fun sending half your wages.

Fantastic experience: Fantastic staff very friendly always willing to help good sense of humour Being a pensioner do not feel intimidated going on my own.Ollie and Steve are great

Positive experience: Good gym. Lots of equipment to use. Rarely have a problem finding what u want

Fantastic experience: Ridiculously good value, highly recommend

Fantastic experience: Fantastic gym with great, always clean equipment. Staff are so friendly, always say hi and are more than happy to help. Even at its busiest it’s still easy to do your full workout with little to no wait. 10/10

Fantastic experience: Wonderful gym gave out free energy drinks as well

Fantastic experience: This gym is super friendly great atmosphere lovely staff great place to work out.

Fantastic experience: Great friendly gym with all the equipment you need. Welcoming personal trainers, especially Daniel Petrov, would recommend booking his classes

Fantastic experience: Great gym, has all the equipment you would need to train. Personal trainers are all really helpful, especially Daniel petrov who went out his was to give me the best experience whilst using the gym!

Fantastic experience: Excellent gym!!

Positive experience: Highlight what you love about the gym. This could be the cleanliness, the variety of equipment, the class selection, or the friendly staff.

Fantastic experience: Recommend TheGymGroup Portsmouth to anyone, staff are friendly and great value for money

Fantastic experience: Friendly and helpfull staff, nice large open gym.

Positive experience: I've been using the gym 2 .oaths now. It's clean a nd overall good. However, the last week it very warm inside. Maybe it's time to change the AC to summer mode haha. Thank you

Fantastic experience: Good gym. Everything you need

Positive experience: Perfectly fine. Good price, friendly people. Clean, staffed often

Negative experience: Went to this gym to sign up as Pure gym does not have a car park. When entering and leaving the car park, I was charged £60 parking ticket staying there for a few minutes. What a joke! Definitely will stay with Pure gym at least they don't steal from people.

Positive experience: Been coming here for 2-3 years the staff are always friendly and there is a good gym community

Fantastic experience: Ample equipment not too busy if you go at the right times which you can check on the app and is always pretty tidy

Positive experience: I see some users not quite familiar in the use of Workout Equipment!! On the other hand, I hardly see any effort from members of staff on educating or advising the best practice possible. Some education or advice on best practice or workout from staff would add more value to the gym group. Otherwise I do enjoy my sessions at the gym group.

Fantastic experience: Staff are very friendly and welcoming. Multiple sets of each type of equipment so you rarely have to wait your turn. Also very clean and spacious.

Fantastic experience: Great gym with great people, lots of equipment to get the job done ,very clean and tidy. The staff is very friendly and they help you when you need them specially Connor, he is always there to help and also Gina. I've met today Harrison too who helped me with body composition check and also my favourite PT Jay Harvey who is brilliant at what he does,looking forward to my boxing lessons every week.

Fantastic experience: The best gym ever really. Never felt more comfortable and welcome at a gym before. Staff is incredibly friendly and attentive. Also noticed its accessible for people with disabilities which is great! :)

Fantastic experience: Best gym in Portsmouth. Staff is very friendly & professional

Fantastic experience: Connor is exceptional, not a bad PT either

Positive experience: Very neat and tidy and never so full that you have to wait for machines or equipment.

Negative experience: You should start investing in auxilliary equipment . I was using the Southampton one and they had a lot of equipment ( all sorts of bars for the cable machines ) . Huge diference and a bog dissapoiment . You have to check the hole gym to find a cable or bar to be able to work out (if you find , as there are one of each type and someone is usong them at the moment)

Positive experience: This gym is good oweral,the only issue I've experienced is that if you want to re join they charge joining fee.Also would like to mention that the parking is controlled and you have to put your Reg number evre time visiting the gym!rather than that it's a good gym worth trying and won't regret!

Positive experience: Decent gym good equipment and lots of space all the time

Fantastic experience: Been with the gym group for nearly 18months and would highly recommend. Wide range in equipment and regular classes. I have to highlight Shabs, who goes out of her way to make everyone feel welcome, is knowledgeable, caring and strives to make fitness part of your life (and love it.) She is the best asset at the gym.

Fantastic experience: The Gym is great - all the staff are really friendly and helpful, especially Shabs. All her classes are brilliant and she’s so knowledgeable about tailoring exercises and hitting your goals!

Positive experience: Great staff but really poor equipment in comparison to other gyms in the area - only reason i come is because its a bigger chain so i have access to other gyms across the country, and has parking

Fantastic experience: Fantastic gym, great equipment and real personable staff! Jamie has been particularly helpful over the years and expertly manages the gym floor alongside his knowledgeable PTs like Gina and Ollie. Highly recommend to anyone thinking about joining this well priced facility.

Fantastic experience: Gina has been an exceptional gym trainer, demonstrating a profound knowledge of fitness and a keen ability to tailor workouts to individual needs. Her professionalism and motivational skills have made each session enjoyable and effective. While Gina excels in many areas,regarding workout modifications. Nonetheless, her dedication and positive attitude significantly contribute to a satisfying training experience.I am thoroughly enjoying every moment of Gina's classes. Her approach is truly amazing, creating an atmosphere that makes each session both enjoyable and effective. Gina's expertise and enthusiasm shine through, making my fitness journey not only beneficial but also genuinely fun.

Fantastic experience: Great gym! Highly recommend. Always equipment available and a great atmosphere! Jamie and his team really look after their clients.

Fantastic experience: Everything you could want from a gym, with plenty of on-site parking and friendly staff.

Fantastic experience: Had a great visit, decent kit and nicely set out. Thanks to Jamie the PT there, with some great advice and sorted out my squat. Definitely be back

Fantastic experience: Great class! Gina is always cheerful and motivating us to do our best :)

Fantastic experience: The gym has the least amount of equipment in the area desperately need better kit which makes the gym 1 star but gina makes it a 5 star gym with her wonderful presence

Fantastic experience: The facilities were clean and well-maintained, and the staff was incredibly friendly and helpful. The variety of equipment and classes provided a diverse workout environment, making my visits enjoyable and effective. Thank you for creating a welcoming and positive atmosphere that motivates individuals to achieve their fitness goals.

Fantastic experience: Gina’s classes are really good and is an amazing trainer.

Fantastic experience: Great gym, well organised and friendly staff!

Fantastic experience: This is by far the best gym I have been to. The staff are extremely friendly and I always feel at home when I attend the gym. I am always greeted and they are really good to talk to. I suffer with my mental health and I feel this gym really beneficial and an absolute life saver.

Fantastic experience: Wicked gym would recommend to most veteran hardcore lifters like myself

Fantastic experience: Very good and welcoming atmosphere. Great people and equipment. Very clean and tidy.

Fantastic experience: Amazing gym love it, 100% recommend.

Fantastic experience: Amazing gym, couldn't recommend it more for new gym goers!

Fantastic experience: Connor is a great PT! I love this gym, very friendly, super great community!

Fantastic experience: Great gym

Fantastic experience: If you are looking for a gym that offers top-notch facilities at an affordable price? Look no further than this first-class gym! With a wide range of equipment and a friendly, welcoming atmosphere, you will surely find everything you need to achieve your fitness goals. Plus, the knowledgeable and helpful staff are always on hand to offer advice and support. Whether you're a seasoned gym-goer or just starting out, the gym group has everything you need to succeed. P.s windows are now lovely and clean (inside joke)

Fantastic experience: A first class gym . All the staff are friendly and helpful. Particularly enjoy classes with Gina she’s very encouraging and adapts exercises to your needs .

Positive experience: 24 hour access, day passes and complete gym.

Negative experience: Standard gym, but the phone customer support is terrible. Tried to cancel account, they charge you anyway and state some hidden regulation. Bad lines, can't hear what they're saying. Unhelpful and ignorant.

Positive experience: Easy access,really friendly for all kinds of gym goers.

Positive experience: Been a member a week now. The gym is ok, the machines are very dirty, the gym feels dirty in general. It could do with a good clean! The lockers are tiny. The toilets could do with a revamp. Overall the gym needs a good clean and revamp / fix broken equipment and upgrade machines. This will be a last resort gym moving forward as it’s not what you’d expect for money. Not to mention no signs to warn you to register car upon parking.

Positive experience: Nice gym, good equipment, nice and clean

Fantastic experience: Very good, the convenience of 24 hours is just the best thing

Fantastic experience: The equipment is a bit too old, some machines are really rusty but it's still nice.

Fantastic experience: Great place to workout as the equipment is great and price really good. Staff are welcoming and friendly. I just wish the cleaner would not smoke outside of the gym doors all the time, it is a joke. Also, staff speak to customers about constantly dropping weights for each rep of each set. The one off is fine and I get that. But the lad who drops light weights each reps letting each machine slam is a joke. He will break the machines, your equipment.

Fantastic experience: Absolutely love this gym. Friendly people, great equipment and great advice from the team. A big shout out and thank you to Gina and Jamie in particular; they've been amazingly helpful in getting me back to fitness since a long spell working from home. I really appreciate your support

Fantastic experience: Great place for a good workout. The staff are very friendly and happy to help with any fitness questions. The classes are a great way of keeping fit and de-stressing. Connor, Nigel, Daniel and Shabnam are just great! Thanks guys!

Negative experience: I have been to few Gym Group locations and the Fratton one is the worst by far. The machines are rusty and dirty, definitely not well cared for. Some machines don’t work properly, exposed chains on machines due to coverings peeling away and the vibe isn’t nice. Lots of jumping peoples machines, no gym etiquette. Disappointed and will not be returning.

Negative experience: Good gym but there seems to be little interest in development. The watt bike wasn't replaced and there is still no back extension/roman chair after many years now. I can't recall any customer survey asking for equipment suggestions either which seems to give the impression of a lack of development or interest in customer voice. Now the subscription cost has risen I am going to start looking at alternative gyms which is a shame as I really like this gym.

Fantastic experience: Open 24 hours, very clean. .Good selection of weight Good price and very helpful staff.

Negative experience: Awful experience, me and my friend were constantly looked at and made to feel uncomfortable, there were parking issues and 0 signage saying we had to register our parking reg. We were then FINED and told the parking signage was tucked away in the corner, please avoid this gym especially if you are a woman/lgbtq+

Negative experience: Great gym but was given a fine for parking outside. I only used the gym for an hour so this is completely indefensible.

Negative experience: ***scammers*** I have been a member of the gym group for approximately 8 years now and only started using the gym in Portsmouth as I now work this way. I have recently been sent a complimentary parking ticket for using the facilities that I pay for. I've not breached the 2 your ruling outside as I make sure to set my watch to notify me when it's time to go. Despite this, the gym group won't help resolve the situation, their customer service and generally the way they treat loyal customers is extremely poor. given the above, given the lack of support offered and factoring the money I've paid this company to use their facilities, I absolutely expect better. I will be cancelling my membership with them and if reading this, I'd advise you to do the same.

Fantastic experience: For me it's the perfect gym, I always go in the mornings. There is plenty of parking which is free for 3 hours. The gym is always clean and a great selection of equipment and free classes. Music can be a little noisy sometimes but that could be there is less people in the morning. But other than that it's in a good location and staff are all approachable.

Positive experience: needs a hyper extension machine asap but good otherwise

Fantastic experience: This gym has a super friendly atmosphere- the staff are always genuinely happy to support when needed but don’t interfere like I’ve had at other gyms. I see staff cleaning regularly which is great, the facilities are always really clean. Always enough equipment and space. Couldn’t recommend this gym enough, especially for such a fair price!

Fantastic experience: 3 words: love, love, love! The gym is very inclusive and welcoming. The equipment and facilities is always clean. Love all the classes and the new coffee machine! feels like a small community here as everyone is soo friendly!

Fantastic experience: Had a great welcome to this gym. Staff were extremely well up on their knowledge and had me comfortable on the equipment quickly!

Fantastic experience: Great gym! Lots of space and equipment. Staff is very friendly and everything is always clean!

Fantastic experience: Great gym, good location, plenty of parking. Great select of kit and very rarely have to wait around in busy times. Use this one alongside other sites and this is the best.

Negative experience: I have also been caught out by the gym and nexus/CP groups parking scam 170 pound a pop although it's been inappropriately applied these fines nearly equate to a 2 years membership and I will be cancelling my membership. Disappointing

Positive experience: Entrance is a bit of pain with only one door to enter and to exit. Needs more pods. The gym is good, although lacking equipment maintaince

Negative experience: I’ve been in this gym for over 3 years now , I usually go to gym 6 times a week , so this is like second house for me, honestly I have been to other The gym group in other towns , well equipment in other ones, in Fratton the gym always some machines have note (I am injured) we don’t have Hyperextension bench in the Fratton , other one do have Other gyms has some baskets under each cable machine you can’t see anything on the floor, but in Fratton always everything in the floor One more thing is annoying me ,always have discount for new ppl joining so most ppl joining for a month , they leave the gym for next month, just make regular ppl uncomfortable and very busy , better to keep your loyal clients The only reason I choose The gym Fratton is free Parking, this is best part and overall well ventilation and friendly stuff.

Positive experience: Good gym, cheap and often not too crowded. Could do with better turnarounds on repairing machines and areas in the gym (sometimes a machine is broken for 1+months).

Positive experience: Plenty of parking and the gym is bigger than I first thought as you can't see the free weights section from the road. It was clean and tidy. The kit and equipment was of a good quality.

Fantastic experience: Amazing gym, I have been a member since 2016 and the equipment are very good, however it would be good if the gym could offer paper roll again as sometimes members forget their gym towels to wipe sweat and to wipe equipment for someone else to use.

Fantastic experience: Great early kettlebell class to start the week

Positive experience: Good environment, nice staff. Some equipment non related with the weight machines needs repair. But its a great deal for the price in general.

Fantastic experience: Best gym in Pompy, beautiful facilities and lovely and spacious. Maybe fix the male shower doors though

Fantastic experience: quite clean for the gym group, should be a criteria for the other branches

Fantastic experience: A lot of equipment and clean changing rooms bonus has on site parking

Positive experience: Probably the best gym on the island but a victim of its own success. I'd recommend going out of peak times as it gets way too busy otherwise and not a big fan of waiting to use machines.

Fantastic experience: Cheap, 24/7, free parking for up to 2 and a half hours. Vending machines with protein shakes, bars and energy drinks.

Negative experience: Incurred a fine as a result of parking in the gym's own car park. I was properly parked and using the gym but received a £100 fine in the post. When I tried to resolve this, I found they had no phone number for customer service and their reply via email took so long that I had to pay the fine. Then at that point they were not willing to help. Overall, an unnecessarily poor customer experience as a result of using a facility that my membership pays for.

Negative experience: The gym itself is fine. What is frustrating is that they do not clearly advertise that you have to register your car on a tablet to get the free parking. I only found the tablet on my second visit when I was working out in a certain section. If I wasn’t working out in that section I would never of known that is where it is. The fact it is located at a random desk with a A4 paper saying car parking registration is a bit shocking really. Why is this not clearly marked when you enter. If you read through the reviews this is a common occurrence so why has this not been sorted out. To top it off I have emailed to hopefully get the charge removed and have had no response.

Fantastic experience: Nice atmosphere, ,good facilities, easy access, helpful staff. Good air con and music. Clean throughout. Public could be more considerate wiping equipment after themselves, but staff do go around and clean periodically. I had a gifted one month pass, but have joined permanently now.