Information about SimpsInns
Family owned hospitality group with award winning hotels, restaurants, bars, spa, golf and leisure in Ayrshire
Ayrshire's 'Hospitality Business of the Year', SimpsInns, are a family owned hospitality group with luxury hotels, restaurants, spa, golf and leisure destinations in Ayrshire. Owners Malcolm and Karen Simpson, their sons Lee and Jack and the whole team at SimpsInns look forward to welcoming you to one of our award-winning destinations.
SimpsInns venues include; The Waterside Hotel (West Kilbride), The Gailes Hotel & Spa (Gailes), Old Loans Inn (Loans, Troon), The Potting Shed and The Terrace at (Irvine), Gailes Golf:Leisure (Gailes) and Si! Spa at The Gailes.
Join us at one of our award winning venues to celebrate an unforgettable Christmas. Indulge in delicious festive menus, book for our popular party nights, or make it a Hogmanay to remember at one of our award winning venues.
Choose from our great SimpsInns wedding venues for your big day, each with their own distinctive character. The Gailes Hotel & Spa is a simply stunning option with brand new Lagavulin Suite, plus wedding pavilion within the private gardens. The Waterside Hotel is a magical venue with panoramic views at every turn from its water's edge location.
We are spoiled for choice with so many wonderful championship golf courses on our doorstep; from Open Championship venues like Royal Troon and Turnberry to Prestwick, birthplace of golf’s oldest Major. The Gailes Hotel is across the road from Dundonald Links, venue for the Scottish Open, while Gailes Links is literally next door and Western Gailes is little over a par-five away
SimpsInns is a family owned hospitality group with award winning hotels, restaurants, bars, spa, golf and leisure at venues across Ayrshire. We have a number of recruitment opportunities to join our team.
Keep up to date with all the latest news from across our SimpsInns venues; the Old Loans Inn, The Waterside Hotel, The Gailes Hotel & Spa, Si! Spa, Gailes Golf:Leisure and Si!
Simpsinns may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jun 2018.
As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.
Your use of the SimpsInns Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.
The images, logos and names on this Web Site which identify SimpsInns or third parties and their products and services are proprietary marks of SimpsInns and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of SimpsInns or any third party with respect to any such image, logo or name.
SimpsInns reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
Telephone calls using the telephone numbers provided on this Web Site and email correspondence with SimpsInns at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to SimpsInns or its service or product suppliers of its charges from time to time. Please contact us.
In the event that you use any of the services contained on this Web Site for commercial use, SimpsInns shall be entitled to charge you at its applicable rates in respect of such commercial use.
Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.
To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will SimpsInns be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
SimpsInns does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.
Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of SimpsInns. When you activate any of these links, you will leave SimpsInns Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites SimpsInns does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
SimpsInns: Opinions
Negative experience: Valentines night dinner totally spoiled .waiter served our main meal 4 times before the food was what we had ordered
Fantastic experience: As always, brilliant service from Gailes! We usually go to GGs for lunch, but fancied dinner this time so went to the "big restaurant"! Nothing's ever too much, even with my go-to starters out of stock, they were more than happy to adjust and always very patient and helpful with a panicky, autistic person (it's me, hi, I'm the problem, it's me!) who's had to change their order on a whim!
Negative experience: Simpsinns had an offer or DBB+prosecco which was purchased for my wife as a gift. The website booking process wasn't very clear so I contacted them by phone and the person I was speaking with directed me to what I was to purchase whilst I was on the phone with them. I bought what they advised and I have just tried to book the stay for 22/3/23 to be told I have to pay further money to book this offer. Overall, the booking process was unclear, the 'on phone' advice now turns out to be incorrect and we are being forced to pay more money. Having explained the situation today on the phone I thought there might be some understanding, as it had been a Simpsinns employee who directed me to purchase what they advised me in real time, but no understanding at all, I either pay more, take a lesser deal (that we don't want) or get a refund. Out of principal we are not willing to pay more so we are no longer going to be staying at this place. I wonder how many more people have been forced to pay more when they go to book their stay. Forced upselling isn't a good way to treat customers, especially at the very start of the process. We'll never get to know what this place was like to be able to write a review having had a stay here. Poor show.
Fantastic experience: Didn't stay in the hotel, however stopped by on way home for some breakfast the a light lunch later on. I got the light breakfast and it was really good. The tomato and basil soup was also pretty good. Bread that came with it was not so fresh. Server was helpful and friendly. Lovely location and premises are nice, clean and tidy!
Fantastic experience: Quality Service with Great Staff
Positive experience: No Covid precautions had been made in the gym (except for sanitisation wipes.)I was asked to move multiple times due to poor set up and generally made to feel uncomfortable - and ended up wasting £10 as I decided to go back to my room. Noisy neighbours but not the hotel's fault. Extremely clean though, and staff offered great service. Breakfast included and very tasty. Dinner service very expensive and food was not great.
Fantastic experience: Great food and staff. Rooms are modern and clean.
Positive experience: It's OK diddnt try the restaurant though but rooms are clean and decent size
Fantastic experience: Business trip so staying just the one night. Restaurant is very busy They are all doing a great job in difficult circumstances. I've just had room service and the food was hot and fresh, delivered by masked ladies. Everyone very friendly and professional. I see a lot of attention being paid to ensuring customers and staff are as safe as possible in these challenging times. I've only interacted with the reception and waiting staff but my impressions are of a well-managed and capable team. I would not hesitate to recommend a visit based on my experiences.
Fantastic experience: The new coffee shop joined on to American golf at Irvine very plush. The menu is very good but slightly more expensive than other coffee shops locally. It has been done up to a high standard beautiful tables and chairs
Positive experience: Nice lunch
Positive experience: Great as usual good food nice room and friendly staff ....
Fantastic experience: Food was delicious, staff were so friendly, helpful & quick service
Positive experience: Great food & nice friendly and efficient staff.
Fantastic experience: Absolutely amazing ,fantastic welcome, brilliant room, delicious food and a hot chocolate to die for
Fantastic experience: Good food. Good staff. Very comfortable.
Fantastic experience: I would like to thank the “Si” staff, for helping my husband and I arrange a surprise 21 st, for our daughter Stephanie. She and her friends enjoyed the oly Murs tribute night. Especially Ester and Scott, both managers where exceptional, helping with the arrangements. Also the food and service was fantastic x Thankyou x
Positive experience: Excellent Staff, Excellent Hotel Spotlessly Clean
Fantastic experience: Absolutely stunning room. Views excellent, food brilliant. Worth every penny.
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