Sandpiper Health Club

Fantastic experience: Great

Fantastic experience: Amazing. Gym could afford to have more matt space but overall great value for money

Fantastic experience: Clean well equipped

Negative experience: Gym, good. Pool good. Sauna good. Showers, cold and poor!.

Fantastic experience: Lovely afternoon at the Sandpiper Club - lovely facilities - pool and outdoor hot tub were lovely! Star of the show was the facial in the spa. I had the Frankinsense Intense facial and would thoroughly recommend it. Products used were amazing and Tracy is an outstanding therapist - felt really relaxed and looked after by her. Fantastic value for money.

Fantastic experience: Great facilities, clean and maintained. Friendly staff

Fantastic experience: Very nice modern Spa, most amazing steam room and outdoor hot tub with a lovely backdrop, nothing better than sitting outside in the rain super hot, watching the birds feed.

Positive experience: Good gym but steam room always playing up and outdoor hottub. Paying for services we can't even use

Negative experience: I really liked the pool when somebody took me and went back with a friend later. The staff at the desk were so rude! first, they were sat in another room chatting about holidays they wanted to go on, then the woman who saw us groaned and walked up to the desk. She was so rude when speaking to us, very short and answering with one word replies and then glaring at us until we asked a follow up question and then replying in a really rude, condescending way. I wanted to ask about memberships if we couldnt pay to swim but her attitude, and the staff in the back laughing whilst she did so, put me off immediately. This was a couple of months ago in june.

Positive experience: Friendly staffs, the swimming pool is a bit small but will do

Positive experience: Has no disabled facilities

Fantastic experience: Great staff, great facilities overall fantastic experience

Positive experience: Great little gym.

Fantastic experience: Small friendly well equipped hotel spa and gym

Positive experience: Stayed in the Lancaster House hotel and had free use of the facilities in the Sandpiper. Was impressed with the swimming pool, sauna and steam room. All the staff were really helpful and happy. Didn’t actually use the gym but wished I’d bought some decent footwear because it looked well maintained clean and well stocked with decent equipment.

Fantastic experience: Just joined this health club and I'm impressed by the facilities at the pool. A good sized pool, outdoor and indoor hot tubs, huge steam room and sauna all at a lovely quality. The gym is also well equipped and doesn't seem busy. The staff are extremely nice and knowledgeable, especially Lydia who was very kind to us on our first visit.

Fantastic experience: I love this place

Negative experience: Was a member before covid and rejoined when they were able to reopen briefly last year with no problems. To rejoin again now though they want £25 for me and another £25 for my wife. This £50 is apparently the cost of setting up a direct debit. I complained and was basically told, too bad, thats the fee. The club wasn't great, I used it mainly as it was close so this has given me the incentive I needed to go elsewhere. Even if you're happy to pay huge fees for 'administration' I really wouldn't recommend it.

Fantastic experience: Friendly, knowledgeable staff.

Negative experience: Used to be a member here. Called in the other day to ask about rejoining membership, now a £25 joining fee ! Also no beauty at all now all gone. No classes scheduled yet and their not sure whether there will be ! Not sure I'm rejoining either..sad really

Positive experience: Really nice place, employees don't really bother much with clients

Fantastic experience: All good.

Fantastic experience: Covid precautions taken and a great place to swim relax and exercise xx

Negative experience: Very disappointing! We had been booked to stay at the hotel this Friday, late on Tuesday afternoon we received an email (no attempts to call) requesting we contact the hotel regarding our booking. When we called them we were advised in by a very unhelpful staff member that our reservation for friday had been cancelled as they were unable to accommodate us that evening and we would need to rebook. When asked why (I specifically asked if the reason was covid-19 related etc. As this would have been more understandable) I was bluntly told the venue had been exclusively hired for a private function and therefore all unrelated bookings had been cancelled. Totally unacceptable! Full refund needed as will not consider staying somewhere with such horrendous customer care!

Fantastic experience: Great facilities.

Fantastic experience: Brilliant affordable spa days here with friends

Fantastic experience: A fantastic leisure club, a relaxing place to train with great equipment. The staff are extremely friendly, knowledgeable and helpful. Cannot praise enough, a great place to get in shape and relax.

Positive experience: I was given a spa day/2 treatment/afternoon tea/Prosecco voucher. Staff and facilities were fine except having to sit in a public area in your robe whilst waiting for your treatment. Afternoon tea very basic. Best bit was the massage and facial by Tracy. Very thorough and professional. A lovely day. Thank you