The Gym Way

Fantastic experience: Really happy with the gym. While it's a bit on the smaller side, it's very well-equipped with all the essentials, making it easy to get a solid workout no matter your fitness goals. The gym is always spotless, which is something I really appreciate, and it’s never too crowded. The staff here is also fantastic—very friendly and always willing to help. One of the highlights of this gym are the classes they offer. In particular, Jasmine and Tung are exceptional coaches who bring a lot of energy and fun to their sessions!

Fantastic experience: Lovely staff especially Tong the manager!

Fantastic experience: Same as previous reviewer I am a bit hesitant with writing my review. I am using the gym 2-3 times a week and it has been just over a year now. It is no frills functional not very large functional space but it is just perfect for my needs as I mainly do strength training and conditioning. What I like most about this gym is that it is never crowded no matter what time I go and it doesn't have that commercial gym atmosphere with blasting music, equipment queues and crowds. I will try hopefully give objective opinion of different facilities Equipment The gym is geared up to weight training and personal training. It has all the necessary machines and free wights to cover your needs. It it ALWAYS tidy with weights re-racked in correct order and clean, which is extremely rare in chain gyms. Despite relatively small space, you are never right next to someone else. One minor thing (personal preference) is that I am used to Technogym equipment, whereas the machines in the Gym Way seems to be older and different brand. Also the weights on cable machines seem considerably lighter for the same Lb value compared with Technogym. I have to add pretty much +1/3 to my usual working weight when using them. There are always plenty to grip straps, belts, stretch tapes etc so I never have to bring my own. Conditioning space Again, not large but well equipped and layout works well. Plenty of space to stretch and do other stuff like lunges etc. Also always tidy. I really like stretching 'cage', not seen it before in other gyms, even middle+ segment. Classes The gym doesn't really do classes. If I am not mistaken they run one class a day during lunchtime. I train on my own so can't comment on that. Changing rooms As it is a small gyn, the changing facilities are also small with just a few lockers. 99% of the time I get the space to myself so it's quite nice in that sense. The showers are always clean, there is a hairdryer too. You need to bring your own towels or rent one from reception. Staff Reception team are really lovely. I don't know their names but most of the time I go it is the same Asian looking guy who is extremely polite and friendly. Definitely an asset of this place. I have not used personal training but from observing, they are experienced and definitely know what they are doing. I would say half of the people who train in this gym use PTs. For the location and at this price point it really is amazing gym if you weight train only.

Fantastic experience: Nice clean facility with very helpful staff and good assortment of weights including free weights and machines.

Fantastic experience: Clean gym, doesn't get packed and affordable subscription. Highly recommend if you live in the area. Very friendly staff as well - shoutout to Dora!

Fantastic experience: This is good gym and good people there and kindly stuff , I suggest every one to visit gym special who will come from my country kuwait.

Fantastic experience: Been here a few months now. Very nice gym, good set of weights and racks.. Training with Dee has been great. Dora is also fantastic and always very welcoming.

Fantastic experience: Gymway marble arch is fantastic for anyone looking to go to a well run gym in central london. It has great equipment and Dora and the whole team are always on hand to help wirh technique or general queries.

Fantastic experience: Dora has been amazing, providing great customer service consistently, and making my visits all the more enjoyable. Overall since joining the gym I have been met with great staff, friendly, inviting and helpful.

Negative experience: They contact you offering you a “free gift pass” for the day and when you claim it they say “it’s £25 thanks”

Fantastic experience: Amazing gym and staff, super friendly. Never too busy and are always able to turn up and use the equipment. Front desk staff are great, particularly Dora Tung and Dee!

Fantastic experience: Great gym - always clean, all necessary equipment and peaceful even at peak times. People at reception are great, always enjoy having a chat with Dora

Fantastic experience: brilliant gym experience in Marble Arch, lots of top equipment.. and the staff are so friendly and helpful - in particular Dora, she always has a smile on her face and remembers everyone's name.

Fantastic experience: I have joined the Marble Arch branch for some months now and to be very honest I am bit hesitant in writing this review, as it is probably one of the best clubs I have ever joined, and I would like it to stay as is! I normally go during late lunch hours or in the evening and it is never too busy (well, sometimes I’m even all alone!), which for me works perfectly! Equipment wise, it has everything I need, I know there are also plenty of PTs, even if I do not use any. The price is reasonable for the area and the service, and the gym floor and male changing rooms are always clean (very important for me as well). All the staff are very polite, friendly and professional, but I would exceptionally mention Dora here, as she is amazing; she is very approachable, although professional, sometimes we have a very quick chat in the reception, which gives me a feeling of community and belonging, rather than a cold gym. There’s nothing negative to mention however there is always room for improvement and my proposal would be to add a chest fly/ rear delt machine to the floor.

Fantastic experience: Been coming here for years and have loved it. The classes by Dee (best PT about) Has helped me achieve my goals. Recommended for anyone local. Can't beat the prices either.

Positive experience: Great local gym, friendly staff and trainers! Very happy to have found this gym. It is missing a couple of machines I like to use but I found alternatives that work for me.

Fantastic experience: Great experience at this gym, the staff are all very friendly and helpful. I often interact with Dora,Tong and Dee; they made the gym very welcoming for me.

Negative experience: Bad experience with the manager. She’s quite disorganized, not customer friendly... I’m sure the staff is fine normally but they aren’t empowered to take responsibility and own their own mistakes! The owner should invest more in training the managers to not lose business over normal mistakes/how staff handles it

Fantastic experience: I have been going to this gym since April last year and I enjoy so much Dee classes - he is a very professional trainer and I have noticed big changes on my body. Thank you Dee for make my gym routine so easy!

Fantastic experience: A nice gym for city visitors…helpful and friendly staff

Positive experience: People at desk were great. There were a number of trainers working with clients, but no one to ask questions about the equipment. I did a drop in without an appointment, so somewhat understandable. The facility was clean and the equipment adequate, but a rather small gym. Overall, I recommend.

Fantastic experience: Clean, tidy and machines available to use

Fantastic experience: One of my fav' places to train in London. A single floor with all the equipment one needs to get fitter, healthier, and stronger. The additional services/therapies available at the gym are a huge plus for the serious and committed fitness enthusiasts and athletes alike.

Fantastic experience: Nice gym

Negative experience: READ BEFORE SIGNING UP New UPDATE: After paying the cancellation fee, they are still chasing me for payment after sending it (with evidence) threatening me with a recovery agency. Super unorganised. If you are signing up to this gym, they will make it harder for you to leave. Scummy they require you to cancel 1 month in advance if you decide to leave! I had recently lost my job and was looking to cancel my membership, they wanted me to pay 2 months after they had automatically renewed my contract (cancelling direct debit DOES NOT stop the renewal). Otherwise, The gym is pretty quiet most of the time but do end up having to wait sometimes with limited weights and machines. The staff is quite friendly to talk to. What could be done better: - Send a reminder email for when people’s contracts are going to expire, one month in advance. Show that the gym cares not only for your fitness but also personal well-being.

Negative experience: If I could leave zero stars I would! Andrew, who I think is the gym manager, is so rude, disrespectful to his staff and has no respect for members. The gym is always unorganised, the equipment is old and useless and most of the staff have no idea what they're doing. The customer service at the gym is awful and they only seem to be concerned with members who pay for personal trainers. Avoid this gym at all costs! The response they've added below is a complete lie, they will constantly lie to make it look like they've done nothing wrong. Awful gym with some incredibly disrespectful staff.

Fantastic experience: Good

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Fantastic experience: I attend Tuesday and Wednesday classes run by Dee during lunchtime and I think they are excellent. Great workout designed around attendees capabilities, exercises change each week making it very enjoyable linked with good workout at the same time. Highly recommended

Fantastic experience: Had a great class with Dee. Excellent instructor. Helps with form and keeps you motivated!

Fantastic experience: I had such a great experience here on my visit! Great machine range & Deolu especially is super super helpful. I’ll be applying for a membership for sure!

Fantastic experience: A wonderfully understated gym – great atmosphere, very helpful staff and excellent selection of equipment. Mike provided a super useful introduction session, while Rob holds great classes which are never overcrowded.

Fantastic experience: Great training space with 3 squat racks, very rare in central London.

Fantastic experience: Absolutely a wonderful gym. Staff who work here are absolutely amazing. Tung always doing his best to keep the gym neat and tidy for everyone.

Fantastic experience: Best value for price. I really like that it has plenty of machines. The cleanness is good, and friendly staff especially Tung.

Fantastic experience: I’ve recently joined this gym and felt very comfortable from the start. The staff is super friendly and kind!

Positive experience: Nice place, too complicated drop in, slightly expensive

Fantastic experience: A gym with great equipment as well as great staff. I was given a tour by Dee who was at the front desk and made me feel valued. Great gym all around.

Fantastic experience: Great gym and great staff! Highly recommend! :)

Fantastic experience: amazing gym and amazing staff would definitely recommend the gym way is very affordable for the area :)

Fantastic experience: Love this gym! Great equipment and convenient location.

Fantastic experience: I love to come in this gym is so quite u have almost everything.. Plus is all in the same floor so u can move around the equipment if u need.. super happy about it

Fantastic experience: I love this gym - has all the equipment I need, and has a great neighbourhood feel to it. There are always PTs about who are happy to show you how to use the machines, and it's usually not very busy so you don't have to wait for equipment

Fantastic experience: Visited this place with a friend and really enjoyed our workout so looking forward to going back - good location and facilities. Amanda on reception was great. She showed us round and was really knowledgable with any queries

Fantastic experience: Such a good gym, plenty of space and never too busy, especially for a central London gym. Can't ask for much more. Reception and management team super friendly and helpful, especially Alice

Fantastic experience: I am not a typical gym goer. I'm old, out of shape and have always thought of myself as ornamental. Because of a myriad of reasons, I decided to buck up, join a gym and find a trainer. I managed it all in a less than 5 minute walk from my flat. I actually *look forward* to going to the gym. The staff is amazing, the place isn't packed full of gym-bros. My trainer, Werner, is the best but in my conversations with other trainers, I'd confidently say you'd be in good hands with any of them. Everyone there is kind, helpful, encouraging and just plain nice.

Fantastic experience: Niya was very welcoming the first day I’ve started. She explained to my everything. She is good in her job, always available to help.

Fantastic experience: I've been going to this gym for resistance training for a few months now - and I'm very happy indeed with the place. The positives far outweigh the negatives, and it's by far the best bang for your buck among any of the gyms in the area: Positives: - The gym is blissfully quiet and peaceful - even during peak hours the place is never packed out. There is plenty of space to move about in and you never have to queue for equipment - Very reasonably priced for a gym smack bang in the middle of Central London. Especially compared to the Virgin Gym just down the road whose prices would make you spit your coffee out - The gym seems to cater for people of all levels - there are people of all shapes and sizes working out here - The ladies at reception are sweet and kind Cons: - Really my only criticism is the somewhat restricted range of resistance equipment the gym has. It's by no means awful and you can get everything done - there are bars, squat racks, a full range of dumbbells (which go heavy), multiple cable machines etc. However, it would be nice to see a few more machines - most notably a seated row, a chest press and a shoulder press. This is just a minor quibble though So all in all, I would highly recommend this gym for anyone who spends much time in Central London. Easy 5 stars.

Fantastic experience: I have been a member for a few years now. The trainers are professional, helpful and motivating. It is a small gym with a personal feel, where you don't feel 'on show'. The classes are great. At half hour long easily fits into a lunch break. Niya is superb, as is Alice on front desk, along with a new trainer who's name i cannot remember :( All the staff are really friendly. I am currently back to working from home and really miss it. Hoping we can get a yoga class going in the new year also!

Positive experience: Lovely staff Niya and Alice @ reception...they even came to help check my form was okay and gave me some pointers on DB Pec Flyes.

Fantastic experience: I was checking the local gyms in the area and i found The Gym Way on the corner. It is affordable gym with nice equipment, very tidy and really quiet. Professional autittude from the reception team. Niya was very friendly, she showed me the place in great detail and tried to keep a good impression.

Fantastic experience: A great gym with all the kit to cater to any of your fitness needs. Always welcomed by a great reception team, Alice and Niya do a great job in helping with any enquires and making the experience that much more enjoyable

Fantastic experience: I have been going to this gym for over 4 years now and I absolutely love it. The atmosphere is amazing with music playing in the background that helps with lifting weights. Jeff, who works the front desk is a really nice and helpful guy. He always has the positive attitude and vibes.

Fantastic experience: This is a fantastic little gym in the west end - and very affordable monthly rolling package. I go at peak times and there is always plenty room and equipment. Staff are second to none! Big shout to Niya who assisted me signing up earlier this year and was super helpful with the launching of the FitSense app! All round great gym and people!

Fantastic experience: Great place. Loads of equipment. Staff are friendly, such as Alice who always has a smile and really helpful.

Fantastic experience: Great experience in gym with high level of trainers i trained with Desi and Niah.

Fantastic experience: Long term member great facilities and team special mention to Desi and Alice great service as always

Negative experience: Pros: not crowded, friendly staff Cons: - CUSTOMERS PAY £2 PER TOWEL PER USE EACH TIME - CHEAPSKATE MANAGEMENT WITH A BAD ATTITUDE - OLD EQUIPMENTS THAT LOOK LIKE NEEDING SOME REPAIR, LACKING SOME ESSENTIAL THINGS AS WELL - CLOSED ON SUNDAYS AND CLOSES EARLY ON SATURDAYS AND BANK HOLIDAYS - STAFF IS OPEN TO SUGGESTIONS BUT THE MANAGEMENT IGNORES THEM

Fantastic experience: Nice and tidy gym. Great staff, especially Alice who are always happy and welcoming.

Fantastic experience: Good gym, not too busy and staff is incredibly friendly and helpful, especially Alice who is awesome!

Fantastic experience: It's my favourite gym to go to for my workout. Love it

Negative experience: I visited them for the first time today only to be received by mean staff lady at the concierge. They won't provide towels since I booked my visit through Gympass. Nevertheless, the vibe of the gym is so dead and the some of the equipment is just dilapidated or poorly maintained. No wet wipes were there. Couldn't even finish my workout. The cable machines weren't even having the adjusting sticks rendering them useless. No 10 or 12 kg bars for curls. Couldn't find other half of the pull handle attachment. Squat racks and benches located so close to each other filled with people forcing their breaths on everyone. I go to a lot of gyms and studios across London but this one had a row of disappointment one after the other. Had to leave half to finish my workout in Nuffield way due to the lack of basic equipment. Wouldn't want to visit this useless gym again!

Fantastic experience: Great service, lovely staff and a relaxed atmosphere / environment inside the gym!

Negative experience: Don’t become a member , don’t sign the contract... it’s my best advice for you !! Trust me!

Fantastic experience: Great place to train, atmosphere always buzzing especially at lunch time and not to busy. Nice to see the members and staff looking after the gym extra praise for the management since covid and Klara leading by example

Fantastic experience: Run by an excellent team in particular our Hungarian super coach Csenge

Fantastic experience: I worked with Csenge for several months in the gym and she really helped transform my overall health, mindset and body.

Fantastic experience: Clean & tidy gym, especially appreciated during the pandemic. It is clear to see the team is doing all they can to remain safe to train in. Has all equipment you could possibly want. Simply cannot complain.

Negative experience: They just want to steal more money!! If you are member for long they don’t care... I wish they gonna close soon ! If you’re gonna sign the contract will be the worst you ever done!

Negative experience: It is an okay gym. But unfortunately they are trying to exploit me for something out of my control. I wanted to cancel in November but I wasn't able to speak to reception due to the national Lockdown (closed). I tried cancelling beginning of December (when it opened) now I have to pay for Jan too. I am leaving the area in December so won't be able to use it in Jan. Very unfortunate. Be wary.

Positive experience: Decent gym. Have been a member there for years. Equipment repairs seem to take forever to fix which is an annoyance. Very reasonable price.

Fantastic experience: Been training here since December - great equipment and super helpful staff. Heard great reviews of their classes as well from colleagues.

Fantastic experience: Great atmosphere, friendly professional staff and no pushy sales people!

Fantastic experience: Very convenient location for west end purposes. Clean, spacious, well priced and good faculties

Positive experience: Really tiny gym and a lot of the machines are really really old. The stuff is really friendly and highly qualified

Positive experience: the changing rooms are tiny and hot and lockers can be a bit scarce. If you had to swing a cat- this would not be the best place. However the rest of it actually very good and i really like the place. great value.

Positive experience: Nice cosy Gym good atmosphere and not too busy.

Fantastic experience: 10/10. A gym where you have everything you need at an affordable price within Central London.

Fantastic experience: I started coming to this gym as it was close to work and very convenient, but really recommend it to anyone in the area. It is tucked away behind Marble Arch station and has all the equipment you would ever need and never experienced overcrowding either. The classes and the instructors are fantastic! Thanks Rory and Craig for pushing me to get fit again:)

Fantastic experience: Friendly gym with great staff! Rory and his team are open to feedback and thrive to constantly improve the offering. The classes at lunch time are convenient (30 min on the dot) as well as fun.

Fantastic experience: Gym Way is great! No egos, no intimidation, just a group of friendly, regular people who enjoy working out. A packed schedule of classes, the latest equipment and trainers who know their stuff.... what are you waiting for??? p.s. another rocking lunchtime class today guys, as always.. thanks!

Fantastic experience: Great gym without the crowds! You can squeeze in a good morning, lunch or evening workout! I enjoy the option of my own workout using all the latest go-to gym equipment. I also really enjoy the variety of classes to enhance both my agility and strength training. The team are always helpful too!

Fantastic experience: I have been a member of The Gym Way for around two years and it keeps getting better and better! Friendly family atmosphere amongst trainers and customers, well maintained, new equipment and a great variety of classes throughout the week to suit everyone's ability and style. The classes and the trainers who take them are what make this gym great ;)

Fantastic experience: Great gym with friendly staff. Not too busy unlike many of the other gyms in the area and the equipment is very good

Fantastic experience: C mon , how can i dont give to my gym 5 stairs, she deserve 1 because it s small but that it

Fantastic experience: Staff helpfull and friendly, 30 min classes perfect for lunch time break. Highly recommend !!

Fantastic experience: Great gym with friendly atmosphere. The trainers are very approachable and helpful, also the equipment of the gym looks really nice and new ! I know it's not nice to have a favourite but Michelle is the best :)

Fantastic experience: Such a fantastic gym with a great range of classes available for all levels! Trainers and staff are incredibly friendly and always willing to support you ensuring proper techiniques are used.

Fantastic experience: This is a great gym. The facilities, the staff and the classes are all brilliant. Would highly recommend to anyone.

Fantastic experience: Fantastic gym, proves that you don’t need to be one of the big corporate gyms to provide a fitness environment that has everything you need. The HIIT & yoga classes are especially useful and included in your membership.

Fantastic experience: Great classes timetable, 30 minute lunch time sessions, great facilities (new showers/changing rooms), very reasonable price considering the area and the PTs are amazing and so friendly.

Fantastic experience: Great PT's, Great Classes and Great Manager. He's very helpful and willing to go the extra mile and always with a big smile on his face. The lunchtime HIIT classes are really good with great instructors, which is exactly what I look for. I will be highly recommending to all.

Negative experience: Avoid this gym!. Horrendous customer service. After months of trying to cancel my membership I finally spoke with a Hillary Webber, and as a customer I've never been spoken to so rudely in all my life. They even sent debt enforcement to my door after I cancelled my direct debit to them.

Positive experience: Average gym, great PTs

Positive experience: Overall a good gym. Enough weights for everything, three possible squat racks and plenty of Barbells. No neg. incline bench. The opening times are a joke tho. Closing on saturday at 4pm? Closed on Sunday? Given the Monthly price, this HAS to be 24h accessible. No Sauna or steamroom. Never saw it crowded, which is nice. Would be 4 stars with proper operating hours.

Negative experience: One of the biggest disappointments I have ever experienced in the gym. As a person, who is in the fitness business for years I have seen a lot. And let me be clear, the gym is not the only thing customers are looking for, they look for customer service as well and this gym was just missing the point. for 20 pounds for an entry, for using equipment I had to first take the weights down from the machines after personal trainers, who did not give a damn about the members. when using equipment instead of being asked by the personal trainers if I have finished, they just say - "I need this". Front desk staff is not even showing me the gym if they are asking the money. What is the best about a health center is the staff smoking in front of the gym, instead of may be taking care of dirty toilets - see attachment. Never again.

Fantastic experience: Great place to work out and now they have a City Massage treatment room, which is fantastic! Book in system one hour before but definitely worth the wait. Highly recommended place, great staff

Fantastic experience: I recently joined on executive monthly membership, so far I am very pleased with the gym and the classes. Members of staff are very friendly and welcoming.

Fantastic experience: Lunch time classes are fantastic! 30 min HIIT that exactly what I needed. Highly recommend.

Negative experience: If I could give this gym no stars I would have. So we came in for a free trial, 1. The gym was small and packed. You have to wait in turns to use their facilities. Bear in mind that it is very expensive. Although the receptionist was so friendly and professional, one the personal trainers kicked us out and was absolutely rude. He judged me and my friends for looking young and said we wasn’t going to pay for this gym anyway and that he will not apologise for his attitude. Well sorry you lost out on £1500 upfront for the annual fee from three individuals.