The Lakeside Centre

Positive experience: Great that the shallow end of the pool was sectioned off. Had a great swim

Fantastic experience: Love the place. Could do with a steam room and / or sauna, otherwise top facilities.

Fantastic experience: Friendly

Fantastic experience: Good gym and swimming centre

Fantastic experience: Great Swimming facility

Positive experience: Took my 5year old daughter her for a change Exact same layout as hadrian leisure centre

Fantastic experience: The pool, gym, and staff all 1st class. It is reasonably priced, especially if you take advantage of the EASE card program.

Fantastic experience: Great staff very helpful for going for the first time

Fantastic experience: Good reception, good facilities for local

Fantastic experience: Great place ,excellent pool and very friendly staff.

Fantastic experience: Brilliant local facility. Staff are very friendly and knowledgeable regarding gym/fitness exercises.

Fantastic experience: Fantastic leisure centre

Fantastic experience: Really well kept and friendly centre

Fantastic experience: Excellent facilities,gym,swimming pool and also multi use courts. Suitable for kids parties with bouncy castle on site. Nice friendly staff.

Fantastic experience: Friendly staff. Clean pool. Heated kids pool

Fantastic experience: This is a great measure centre with everything including swimming and roller skating.

Fantastic experience: Awesome place to come for a swim with the kids it's always clean and staff are always professional and polite and the view out on the deck is lovely as long as you don't get locked out there

Fantastic experience: Spinning was decent. Thanks lakeside.

Fantastic experience: We joined on a six week offer to use the gym and pool. It's been fantastic. The equipment installed in the gym is excellent. The screens help track your workout and my son loves watching YouTube videos while working on his fitness. Absolutely brilliant! It's not a huge room so doesn't feel daunting and the high ceiling is great for a feeling of space. The staff in the gym are extremely helpful and really nice people. The staff on the front desk have been lovely to us. What a great team! The pool is great! Highly recommended!

Fantastic experience: Great place work out in a small friendly gym or swim... or both! Plenty of parking and local shops and supermarket nearby if you need anything before or after

Fantastic experience: This is a very good sports and swimming facility. The gym is first class with loads of options and space to work out. The changing rooms are ok but the gents showers could be better, but they do the basics. The pool is big and easily accessible with the small pool being the same. The staff are their biggest asset.

Fantastic experience: A lovely swimming pool and reasonably friendly staff. Pool is warm enough so not to start shivering, small pool could be a little warmer though. Communal showers and it would have been nicer to have separate ones. Luckily the toilets are not communal and are clean. Changing cubicles are secure but people enter the changing area without removing their outdoor shoes. Beware of the overzealous parking wardens that seem to lack intelligence or have absolutely no common sense when it comes to longer vehicles using the council authority carpark. YOU HAVE BEEN WARNED!

Positive experience: The gym is a nice lovely place but the seated row/ pull down exercise is broken. :( (Saturday 28 October 2023)

Fantastic experience: Lovely place , and lots to do there

Fantastic experience: Wheelchair friendly. Easy access friendly and helpful staff

Fantastic experience: It's a really nice leisure centre to go to , it's clean , staff on the front desk are helpful and friendly , I signed my daughter up to the swim pass over the summer holidays and we mainly used it here ,it's been great, my daughter and her boyfriend have really enjoyed coming here over the past 6 weeks, we used the pool before hand but the swimming pass just gave my daughter more reasons to go especially over the summer holidays when there nothing else to do . Great swimming pool for all , definitely our favourite pool to go to , not massively busy either so lots room in the pool , there is a smaller pool too , but we just use the bigger one , but great for smaller children. We are yet to use any of the other facilities here so can't comment on the gym or the soft play but apart from that everything else is really good compared to other leisure centre in Northumberland.

Positive experience: Great place to visit with the kids. Plenty to do, swimming roller skating futsal plus lot more. Has big car park and wheelchair accessible parking and wheelchair accessible entrance. Not sure on the toilets although they do have toilets here. So bring the kids and have lots of fun. Will I be back ohhh yeah x

Positive experience: Great pool

Positive experience: Regular user of the Gym and Pool. The gym equipment is reasonably decent and with some good variety though at times can feel a little unsecure. The upstairs changing rooms upon my last visit were in a rough state, with a lot of changing benches marked with tape as they were falling apart. The pool is a good size, and at first glance all appears to be well. The main issues I've experienced is with the lack of enforcement of poor behaviour. Kids launching balls into the swimming lanes/throwing diving darts at people, making obscene gestures through the glass at other swimmers (including young girls). I've experienced a child dive bombing into my swimming path and hitting me. The lifeguards on duty just don't care. The price per visit is fair, but to my knowledge you have no option to pay for just a gym session without paying for the inclusive the pool use.

Fantastic experience: Brill

Fantastic experience: I love going to the gym there and the amazing swimming pool

Fantastic experience: Great place nice staff

Negative experience: Very poorly managed, specifically the lack of respect given by the roller skating company on Friday evenings.

Fantastic experience: Like to swim

Fantastic experience: Exciting.

Positive experience: The pool was lovely and warm but the front desk attendant called Ena was rude, abrupt and unhelpful.

Fantastic experience: Swimming is good and even with loads of kids in you can still swim, parking good

Positive experience: Took granddaughter great kids pool, live the tables to have a coffee and don't feel like your missing out on the fun.

Fantastic experience: Very good place to workout staff are very friendly.

Fantastic experience: Great facilities and local to me with a full size swimming pool which makes all the difference compared with other pools in the area. I also get a free swim in a Friday being an OAP. Happy days

Positive experience: Nice centre! The roller disco was good, although not great for newbies. The more experienced skaters were contentious and gave space to my children who had never skated before. The kids can't way to go back!

Positive experience: Great place!! And staff are very friendly

Negative experience: Good leisure centre, lots of facilities but sadly the unfriendly customer service by a number of the female reception staff, as mentioned in other posts, continues. A real shame, as it can have such a negative affect on your visit and reflects badly on the Centre and the other staff, who are always helpful and friendly.

Negative experience: Every time I have been in contact with the Lakeside centre I have came away feeling annoyed and disrespected the staff members mainly those on reception are very disrespectful and have very little customer service skills they are rude and act as if you are stupid both in person or when you ring up on the phone, because of this I have stopped dealing with them and I will not be coming back, it’s a shame this has been allowed to continue for so long

Positive experience: Only bad thing is there isn't any diving boards or steam rooms or sauna :( you really should get them

Positive experience: Clean and friendly staff, only went swimming but it was well maintained and a pleasure to be there.

Fantastic experience: Best Pool With Cristal Clean Water & Very Friendly Staff

Fantastic experience: Brilliant, clean and reasonably priced

Fantastic experience: Grateful for the premium membership offered!

Fantastic experience: Nice classes and pool size

Fantastic experience: Great location, and exceptional facilities! The staff are very welcoming and friendly! A fun place for people of all ages to enjoy

Fantastic experience: Brilliant swimming facilities

Fantastic experience: Brilliant for all the family, clean and tidy place to visit

Fantastic experience: Great Gym, swimming pool, coffee shop and kids area and chill out side on the decking and look at the lake

Fantastic experience: Cheerful staff! Gym is fantastic with lots of machines! Pool is clean. Love the lakes and ducks/swans

Positive experience: Great for swimming.nice and quiet in the mornings till about 11.

Fantastic experience: Good leisure centre, plenty amenities. Lovely friendly helpful people. New equipment.

Fantastic experience: Nice and clean

Fantastic experience: Great place for sports

Fantastic experience: Clean, not too busy. Friendly staff

Fantastic experience: Lovely staff and a very clean facility to use, makes you feel safe and welcome.

Positive experience: Been going to the place since it was built and before that at the one across the road and we still can't book more than a week ahead. Most of the time the equipment isn't set up so we're always late on the court. The booking staff barely speak to you and don't bother trying to ring them you won't get through!. However the place itself is great it covers all kinds of sports and all ages has lots of classes to keep you feeling fit and us oldies would be lost without it. So all in all as long as you dont expect a conversation it's a great place to try and kill yourself for an hour!. A definite 4 stars.

Fantastic experience: Very good facilities friendly helpful staff

Fantastic experience: Started using the pool and it's lovely, nice and clean, nice friendly staff. Good changing facilities.

Fantastic experience: I enjoy my swim pool is always right temperature and the exercise is good for my health and fitness

Fantastic experience: Nice hall and softplay . Nice changing rooms and cafe onsite. Pool looked good but haven't been in.

Positive experience: Great place for a swim. A little busy at times though. Means it's a popular destination :)

Fantastic experience: Nice pool and friendly staff.

Positive experience: Great visit. Attended the roller disco had a lot of fun. Didn't use any other facilities to pass comment on.

Fantastic experience: Very good council run sports centre. Coffe is dreadful though but it's not why you'd go there.

Positive experience: Venue great staff not so much

Positive experience: Staff are nice and the facilities are good. But the pool temperature is too cold, kids lips turn blue when they're in there and it really doesn't make you want to stay for long... Toilets in the pool changing area need a good deep clean! Swimming Pool floor also needs a good clean. Like the place, but could be so much better.

Fantastic experience: A wonderful local facility for swimming and family

Fantastic experience: Went as my grand daughter swimming party it was good lovely and clean to definitely good place

Fantastic experience: Can I just say. What a great place. The staff are very friendly and welcoming. Receptionist was very helpful. My daughter did her Stage one swimming lessons there. The instructor was incredible. Everything was immaculate. Great service.

Positive experience: Back here for the first time since covid last March for a free swim for over 60s on Fridays. So only 20 p for your locker to pay. Went for a coffee after but cafe closed due to staff shortages and both coffee/ tea machines not working.

Positive experience: Fantastic facilities and good location, with adequate parking. Reception staff and lifeguards are generally a bit grumpy. Swimming lessons for children are excellent though and most of the swim coaches are engaging and enthusiastic

Fantastic experience: Lovley walk but don't make the same mistake as we did.... You need to put a pair of shoes in your boot to walk around in because whatever you wear will be caked in bird droppings... Big mistake not to take this advice

Fantastic experience: This Was My First Time Visiting. I Came Here 2 Do An Aqua Zumba Class. I'm Giving It 5 Absolutely Loved The Aqua Zumba Class. It Was With Nicola Sime From FIT.NS

Positive experience: Great location if you need a pleasant walk around a lake filled with ducks, swans and geese. On Sunday mornings they have model boats out on the lake.

Positive experience: Only went to pick up granddaughter looks like a great place

Fantastic experience: Great place to go to, and lots of things to do plus lake's outside are brilliant to walk around.

Negative experience: Tried to phone 78 times, no answer. Website says book before you go, no option to book swimming online and no answer on phone. Me and kids disappointed.

Fantastic experience: First time at the pool with my granddaughter,was met with a warm welcome Enough people in the pool and nice to have floating rings and other things.covid rules were good.Every thing was clean. We can't wait to come back,thank you,and a nice good bye on the way out as well .

Fantastic experience: nice place looks lovely

Positive experience: Visited for the first time today for a swim. The pool was clean and not too busy. The COVID set up isn't too bad, queue to get in and limited numbers allowed in but on the whole was easy enough to get in and swim. Changing rooms could have done with a deeper clean but certainly wouldn't have said they were untidy

Fantastic experience: Excellent leisure centre, always clean

Fantastic experience: Nice place love going swimming here life guards are sound they're always wanting to help if needed

Positive experience: Very helpful staff

Negative experience: This establishment has a 25m pool. Extremely casual lane management so definitely not suitable for athletic swimming. Particularly crowded after post COVID re-opening and hard to get a booking unless you are constantly chasing the system. Very relaxed hygiene rules, i.e. no one wears a swimming cap (!) Pool rules are published at the entrance but they aren’t enforced, and are changed depending who is on life saving watch. Changing areas could do with a deeper clean. Staff at reception area are helpful and polite. Life savers in swimming area are predominantly covid insensitive, and rude. Did not visit other areas of this establishment but the 25m swimming pool service is certainly questionable.

Fantastic experience: Staff are lovely and the centre is spotless so glad it is open again and getting back to normal

Fantastic experience: Great place for kids to learn to swim.

Fantastic experience: Felt very safe, all in place regarding sanitisers etc. Social distance absolutely fine.

Fantastic experience: Best to chil if bored stay home

Fantastic experience: Helpful staff and good service. Plenty to do

Fantastic experience: Great to be back Swimming...everything InPlace for Safety...immaculate...Staff soo Friendly..Especially Dan...

Positive experience: Went today had such a good time met new people only thing is the lost a star cos parts of the pool like for example the side where the deep end is and the changing rooms and toilets are not the cleanest but except for that fine

Positive experience: Generally very good, clean and well maintained facilities with a broad range of activities on offer, but parking is a nightmare and the centre would benefit greatly from an online booking system as phones are rarely answered and messages not responded to.

Fantastic experience: Fabulous local leisure faciluty. Wonderful pool.

Fantastic experience: Nice place!