Hale Country Club & Spa

Positive experience: The wonderful staff make the club what it is

Fantastic experience: Went here for lunch and it was fantastic! Haven't been to the spa yet but I definitely will give that a try soon.

Negative experience: Been a member for around 5 years. Myself and partner. Our membership has gone from £95 a month to now £160 each. Mrs has just had a baby, thats 8 weeks old. Can't walk or talk but they want us to pay £30 per month for the baby to lie in a pram whilst we take it in turns to work out!! Hardly promoting mums to get back into the gym hey!! Top notch service!! Thumbs up!!

Fantastic experience: Had the best time at hale country club. The staff is supper kind , excellent,clean facilities and wonderful massage with ESPA products. Will return

Positive experience: Nice spa day during the weekday. Relatively clean and staff were friendly. We were greeted with some wellness drinks and macaroons, which was nice. The massages were relatively expensive for what it is, didn’t feel like you get the full 30/1 hour massage. The infinity pool is small but since it wasn’t too busy it was nice to sit and chill, overlooking some greenery. We also ordered food, to my surprise the sushi were actually quite nice, especially the tempura prawn one, very different from the usual I have. I would not recommend the lamb chops, very dry and the sauce was just too much.

Fantastic experience: Amazing spa day xx Beautiful spa experience Great treatments and felt amazing after Thermal experience lovely Lunch offered with drink exceptional Staff all lovely Thankyou and will definitely be back x

Fantastic experience: Great gym, friendly staff & much improved facilities. Padel court, new showers, upgraded gym equipment all first class. Love chilling here when it’s sunny, after a gym session and spa.

Positive experience: Only visited the Spa, but great experience. Relaxing

Fantastic experience: They charged us for massages we didn’t have that we missed and refused to let us have them another day … very bad that but the facilities itself were incredible I mean truly out of this world

Negative experience: Rough experience there, always something broken whether that the lift, showers, the jets in the spa, the jacuzzi overheating and that's not to even mention the nasty sort of people that go here. You don't see any of this on the tour, only after you've paid. They also give the tour on the weekend so you have no idea how packed it gets until you go on a weekday. Overall bad experience from what at first seemed like a great gym/spa facility.

Fantastic experience: Beautiful spa, amazing food and their winter spa package was great value. Can’t beat sitting in the massive hot tub on the first floor overlooking the Cheshire countryside.

Negative experience: Called twice to book today and the lady who answered ask me my name and then disconnected my phone . I called again and she answered and disconnected about 3 times 02/03 @3pm. She sounded like she was sleepy . Not professional at all . Sorry but was my first time in Manchester and was looking for a spa

Fantastic experience: Fantastic spa facilities, would highly recommend the spa packages!

Negative experience: Reception staff are rude, food is average and the place is run down.

Fantastic experience: Perfect place for having rest in jaccuzi, swim and enjoy your day

Fantastic experience: Wow! Amazing from start to finish!

Positive experience: Disappointing experience overall. Went here for the afternoon for a spa treatment and lunch. The spa treatment was excellent, no complaints and would recommend. However using the spa facilities was disappointing, the infinity pool was nice but when you looked over the spillover the bottom was filled with empty plastic glasses/cups/bottles. There is also a seated area in there which had empty plastic bottles lying around, we were there for 4 hours and they weren't cleared away. The food was also disappointing, I had the chicken burger, checked the menu and no mention of sauce on the burger, when it arrived both brioche buns were smothered in mayonnaise, the worst of all sauces to have on a burger. No one checked if we were happy with the meal, which is pretty basic customer care in the food industry. I should not have to chase round looking for staff, not at the prices this place charges. Overall a disappointing experience, but the treatment I went there to have was fantastic.

Fantastic experience: Great, highly recommended spa, lounge and food all great

Negative experience: It was...fine. Would be 3 star but for the cost. £280 for my partner and I (plus frustrating Saturday surcharge). For that money when you get are looking to get a massage it's definitely style over substance. The spa area after treatment is nice enough with the different rooms and pool. It was this that made it less disappointing. However if you are primarily going for a massage there are many better places. Inflexible with requests to make the massage more tailored and you can hear the gym music when you try and relax! I was expecting much better.

Fantastic experience: Amazing experience

Fantastic experience: Perfect winter treat!

Fantastic experience: Lovely evening trying treatments and samples. Great club.

Positive experience: Lovely clean spa , the treatment was amazing. Staff are very friendly. Downside the rooms dont have seals on doors, so heat escapes, and you can feel a draught. The whole time i was trying to relax in the thermal rooms, all i could hear was banging from the exercise class , it was like being in a nightclub. Dont think I'd return

Fantastic experience: Very nice place to spend your day lovley staff grate massages brilliant food and a luxury spa and pool experience lots of agents and the gym is grate but a 10 out of 10 to go and relax pool are warm so event on a cold day it's grate place to stay

Positive experience: The service was good, and lovely selection of food

Negative experience: I wouldn't recommend for a spa day, or any of their spa packages altogether. It's very basic, the spa isn't as awe-inspiring as the photos depict. It's an average health club with a gym, lounge/bar area and a small space which offers a pool and 3 extra (that actually work - 4/6) facilities. It took a couple months (yes, really) to get in touch with someone on the desk, despite numerous calls and emails during that period - we booked for August on a Sunday and started enquiries (as a group of 5) in June. They charge an extra £20 (on top of the £260) for non-members which is absurd for the service and facilities overall. The food - namely sushi and peppers - cold and tasted like pieces of rubber atop of 3 day old dehydrated rice! Tesco does better sushi, if that's not indicative of quality then I don't know what more to say! Horrendous, surprised they were even on the menu being served, let alone recommended by the young lady taking our order. Overall, I would highly recommend people STEER CLEAR of this place and book elsewhere. Like an ACTUAL spa. I don't understand how they have been featured in online edits - have to have been paid ads as it’s owned by the THG group. Ironically, we were asked about our experience on exit, a polite but informative critique by our group was shrugged off with silence and an unbothered eye roll. Surprising! Massage - 2/5 Spa facilities - 2/5 Food - 0/5

Fantastic experience: The best gym I’ve a member of so far. Well equipped gym, friendly restaurant with an excellent range of healthy food and the upstairs spa is a pocket of tranquility.

Negative experience: Used to be fantastic but just not worth the money anymore - so much stuff broken and takes an age to get fixed. The lift has been broken for months

Negative experience: Went from £90 to £150 via 3 memberships increases in under 18 months. Sooo many things are broken and the general response is "yeh, someone's looking into it" with no improvement made after several months/years. Even with relatively simple fixes like working showers. The lift is always out of order and the only reason they're fixing the stairs is because someone seriously injured themselves. Lack of alternative options keeps this place in business.

Fantastic experience: Nicest spa ever - fact.

Negative experience: Shocking staff not worth it

Fantastic experience: Amazing spa morning, came back feeling so relaxed, and then the kids got back from school....

Fantastic experience: Had a great time last week, all the staff were incredibly helpful especially Tom who always goes out of his way.

Negative experience: Had two spa bookings, the first was canceled the day before the booking, no explanation was given for this so I asked for a refund. The second cancelation was on the day of the massage, an apology and explanation were given, never again

Negative experience: Had a massage booked, the day before they ring me up and cancel it, no explanation given, no offer of changing the appointment so I got a refund. Thought I'd give them another try and the exact same happened but on the Actual day of appointment, I was offered an alternative appointment like I'm free 24/7 but couldn't make so got a refund, never again

Positive experience: I have been a member here for over 10 years now and I do enjoy the gym and spa but there are many issues which you wouldn’t expect for the price you pay. The price seems to increase every 6 months or so and there are no obvious improvements made to reflect an increase. Luckily for the club, there aren’t many other options in the area.

Fantastic experience: Loved it. Still best spa in Manchester

Positive experience: Went to the Twilight Hideaway with my mum for her birthday last week. Thankfully the massage was amazing and the lady who did the treatment was lovely. However, the rest of the staff were very unhelpful. We'd explained that it was our first time at Hale, yet no one explained what facilities were available to us/where they were. The receptionist didn't notify us that our food was ready, despite my Mum being in the same room, meaning it was cold before we'd realised. To top it off, when we left we were told by the front desk receptionist - in an abrupt manner - that she was cleaning so we needed to use the other door, no 'thank you for coming'. The spa itself was great, but I just can't justify spending my money here when the customer service was so poor.

Fantastic experience: Just spoke to a fabulous young woman in the Membership department her name was Grace thank you so much Grace for dealing with my inquiry in such an empathetic way God bless you always from Valerie

Fantastic experience: Absolutely lovely club can't fault it. The only downside is the snobby members with a silver spoon up their arse.

Positive experience: Booked for our wedding anniversary, including massage. First time for my husband. Unfortunately we didn't share a room like I thought we would as my room was next to an empty bed, but not a big enough deal to query. I had the Hale signature massage and he had the deep tissue. Mine was nice, the oil I chose had lavender in it and the scent was so lovely and calming. The massage was mild pressure and nice enough. Not memorable. Towards the end you're left to rest for a while and given a small yummy sorbet. The latter part of the experience eats up into the hour. It was nice but I rather that time for the massage! I wouldn't do it again. The spa facility was nice and clean. We spent our time upstairs in the heated pool which was so relaxing. The steam room was really hot... Sauna as well - just how my husband likes it. He was in heaven. We spotted Manchester Uniteds Scott McTominay. There aren't many spa resorts around so you're likely to spot a celebrity. Oh and as for the changing facilities... Really nice and clean. Several vanities to choose from, nice big waterfall showers, great quality hair dryers. Fruit and water provided. We would go back for the spa facilities only.

Fantastic experience: Amazing experience

Fantastic experience: Nice and quiet place and members only.

Fantastic experience: Really lovely facilities - so clean & very relaxing - brunch was brilliant

Fantastic experience: Fantastic experience here in all aspects of spa, massage and we had a light lunch here too, would 100% recommended and definitely like to return.

Negative experience: This gym use to be so good and amazing. Everybody was so happy to chill and enjoy it but lately especially last 1 year I can't believe THG don't listen the members regarding complaint about how dirty and smelly stairs, changing rooms with broken showers, messed up aircons, ( either blowing so cold airs or so hot airs) lots of members have left the gym due to not getting improved with cleaning and fixing broken stuff. There are also lots of staff left the club due to same response from THG management. Their attatiute is get out if you are not happy with it. Most of good reviews get here due to people coming for a spa day and its so cool for them to be happy. I hope THG soon will sort the issues out. If they don't do it me and lots of other members will post here Pictures and videos of how this club run down with broken things, messy and dirty floors stairs and spa areas

Negative experience: It is supposed to have a, quiet spar area but everyone is attached to their phones. No peace or privacy. In need of a good upgrade

Negative experience: The club has gone downhill since last year-facilities break and aren’t fixed for weeks/months. Twice this week the showers have all been cold, the pool was closed for months, simple spa facilities like the drinking water have been out for weeks. I’ve been trying to email the manager since the start of September but I never get a response and I don’t have time to carry on complaining so I’ve given up, they obviously aren’t interested!

Fantastic experience: Amazing spa, such high quality with everything from facilities to the products in the changing rooms. I had a full body massage with a therapist called Katie, it was one of the best massages I've ever had, she is absolutely fantastic

Positive experience: The gym is nice and it's generally quiet when I go which is only weekends. Spa facilities are good. For the price though I feel it is not up to the same level as The Third space in the Wharf which I was a member for five years. My weekday gym, PureGym seems to have more machines.

Fantastic experience: Simply the nicest gym / Spa I've gone too, much better than the David Lloyd's I've tried & the food is delicious and very very reasonably priced.

Fantastic experience: My second home, a couple of the gym buddies eddy and tomy

Positive experience: Great gym, lovely pool and Spa area.

Fantastic experience: Lovely surroundings and fresh tasty food. Great service too!

Fantastic experience: Very nice , if You can afford About 450 join fee and 150 per month. But very nice place with fitness, pools, sauna, jacuzzi etc. Ofcourse bar/ restaurant too.

Fantastic experience: Looks a great place

Negative experience: Terrible experience with a lady called Alexander. She wore heels and has red hair. I find her rude and offensive. She lacks customer service. I am not happy.

Fantastic experience: The atmosphere. The food and drink. All fantastic. Definitely will be coming back again for the food and drink!

Fantastic experience: Had the most relaxing time after a HIIT class. Spa was lovely and sushi and shakes were yummy.

Fantastic experience: Had a fantastic time at Hale, staff were friendly, food was fantastic, bibimpap with shredded beef and crispy chicken in satay udon noodles. The thermal pool is a quality experience, definitely worth a visit if you can.

Fantastic experience: Really beautiful

Fantastic experience: My mum and I had an amazing spa day experience here! Hannah the spa manager was lovely and provided us with refreshments before treatments. Jodie and Serena the beauty therapists were fantastic, so, so lovely and knowledgeable and made the experience 100% perfect for both of us. The sorbet after the massage was a beautiful touch. The food and prosecco was amazing and customer service was fantastic at all times. Wouldn’t hesitate to recommend, thank you so much for a lovely day, I can’t wait to come back! xx

Negative experience: managed by a bunch of primary school children, security also seem to think they're guarding buckingham palace

Negative experience: The woman manager here isn’t nice. Very short tempered and aggressive. I will not be returning

Positive experience: I do agree with most reviews on here and with word inside the club the manager does need to leave but one point I do not agree with is reviewing the country club as a 1 star. One person should not be the reason why the other staff and the club is rated so poor. Yes she needs to go and I hear word that she is in the pipeline to leave but the country club deserves the 4/5 stars. The gym is great except the old rowing machines and the spa is fantastic except from the slippery smelly stairs. I recommend experiencing this place but try to steer clear of Alex.

Negative experience: Who does the manager of this place really think she is. Disgusting customer service. I hope the worse comes your way. Despicable.

Fantastic experience: Lovely place to relax, great facilities, friendly staff.

Negative experience: Love the place but the members are so stubborn and the manager is too. Great place, wrong location. Its too close to the council estates for that luxury feel. For that reason I would say it’s in the same group as the other lower class gyms

Negative experience: Restaurant food is nice and I personally love the outdoor area but one huge problem at this health club is the manager who runs it, a lot of us on the inside have had enough of her, my friend works in the gym and she couldn’t agree more.

Fantastic experience: Look forward to go there again

Fantastic experience: Stunning place. Amazing facilities in gym and spa and friendly/caring staff

Positive experience: At a gym but reviewing the food Edemame beans, Korean sticky beef & Hale Sundea.

Fantastic experience: What a fantastic place. The food was Amazing, Friendly staff all full of smiles just want you want to see. Would recommend the hydro facial and the spa was out of this world. Can not wait to go back.

Fantastic experience: Recently moved to the area and joined. A fantastic little gym, enjoying visiting here so far.

Fantastic experience: Great club with lots to do... indoor and outdoor pools, tennis courts and football field

Fantastic experience: This is fantastic place to unwind and relax

Fantastic experience: the whole experience of being here is just perfect, food amazing, service fantastic the atmosphere near the pool , having a choice to cool off in this beautiful weather was 2nd to none..

Fantastic experience: Best spa in cheshire

Positive experience: All what you look for in a good gym and SPA.

Fantastic experience: Absolutely love this place. Had a wonderful spa day there, lovely staff, facilities and food. Had an amazing Elemis Biotec facial by Lara. Recommend!

Fantastic experience: Heaven!

Fantastic experience: My sanctuary. Friendly welcome everytime and attentive staff throughout the building. Food is really good quality and excellent everytime. Facilities are a high standard and cleanliness is high on thier agenda which is so important especially the new chaper after lockdown.

Fantastic experience: It was great to be back Staff were very helpful and happy to see members back

Fantastic experience: Really enjoy going to this gym

Fantastic experience: Beautiful, exclusive spa and the food is amazing! Have been a few times and have always had a great experience.

Fantastic experience: Very helpful staff

Negative experience: Seems to have gone into a managed decline. But it is in a handy location next to Bowden RUFC

Fantastic experience: Hale country club has a large choice of classes throughout the week and the classes are supportive and great fun. You can have a PT included in your membership for 4 weeks which gets you off to a great start! The facilities are high end including the pool. The service in the cafe and restaurant is excellent!

Fantastic experience: I had a spa day with my friend today, on arrival we were greeted with smiley, helpful staff whom gave us both a smoothie shot we were given soft comfortable robes and sliders and the changing room was just gorgeous we then had an hours full body massage, and boy was that a massage, relaxing, i felt like a new woman, little touches like the lime sorbet we were given after the massage, it was 10/10! We then enjoyed a spot of lunch, which was delicious and enjoyed the range of hot tubs , pools (infinity pool), steam, salt room and sauna, it really was a nice experience and i can't wait to go back! We can't fault and both recommend this place 5*

Fantastic experience: Excellent food and even better was the great service and politeness from all the staff, no faulting it at all

Positive experience: I've not tried it all out so difficult to go higher than 4 stars. Really nice place and the front desk staff are friendly and super helpful. The facilities are great particularly in the summer. A little on the pricey side overall though.

Fantastic experience: Fantastic facilities and food delicious..the Spa, Pool is just stunning..

Fantastic experience: The spa is absolutely amazing. Getting to the spa isn’t. Definitely time to renew the stairs. The food is outstanding! Overall great place but better experienced as a member rather than a guest.

Fantastic experience: Very plush....little bit of luxury, especially after the recent refurb

Fantastic experience: Amazing facilities, from yoga to gym. Thermal suites are excellent and a great place to chill out. Views from jacuzzi. Restaurant and bar snacks are on point every time.

Fantastic experience: We have been members here for a little over 2 years. Fantastic place, amazing facilities, consistently brilliant food and great service. Also great for children with easy access pools and outside are. 10/10

Fantastic experience: New spa is amazing. Beats any club in the northwest. Cant fault it. Staff and other members are friendly and welcoming. Clean changing rooms and 5 star service.

Fantastic experience: Absolutely stunning Country Club! Definitely worth a visit even if it's a bit pricey

Positive experience: Good

Positive experience: This place seems to be eveything other clubs including David Lloyd are definitely not. One thing Hale needs to do close at 11pm The joining fee is most definitely wrong and the Hut Group should change this quickly. Heard some negative reviews about this place starting termination of contracts but I've heard the same for David Lloyd avoid it. If you leave negative feedback or raise an issue they ban you from all David Lloyd clubs. Hale Country Club is another level compared to David Lloyd it's not even on the same page. Hale is a true 5 star Health club and staff are fine but David Lloyd is only 2-3 star at maximum. The staff/management ruin the company. Whomever does thier hiring needs firing, the worst bunch of people you I'll ever come across. Join places like Hale and avoid others. There should be a lot more clubs such as Hale Country Club all around the country .