The Gym Group Leicester Highcross

Information about The Gym Group Leicester Highcross
Opening hours
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Our comment from FitFit UK about The Gym Group Leicester Highcross:
The Gym Group Leicester Highcross is a fantastic fitness facility located in the heart of Leicester, offering a vibrant and welcoming atmosphere for all fitness enthusiasts. Members appreciate the:
- Friendly and knowledgeable staff who are always eager to assist and support your fitness journey.
- A wide range of well-maintained and clean equipment, suitable for various workout routines.
- A 24/7 access that caters to members with busy schedules.
- A spacious and tidy environment, making it easy to navigate and enjoy workouts.
- An excellent selection of classes that cater to all levels of fitness.
While many users have praised the overall cleanliness and management, some have raised concerns about the need for more frequent cleaning in public areas and some equipment being outdated. Despite these minor drawbacks, The Gym Group Leicester Highcross is highly recommended for its great value and supportive community.
Services, Machines and Guided Classes
The Gym Group Leicester Highcross: Opinions
Fantastic experience: Great gym and lovely atmosphere
Fantastic experience: Pretty good gym with pleasant staff and descent equipment available.
Fantastic experience: Good gym and good staff for the price ✅
Fantastic experience: always a tidy gym, easy to navigate, attentive and friendly staff
Fantastic experience: It’s nice hood trainers and everything
Positive experience: Good gym. Could do with a bit more cleaning in the public areas
Fantastic experience: Great gym environment and good staff that look after you
Fantastic experience: Great gym great management Jordan’s a lovely lovely man
Fantastic experience: Great gym, the staff are very helpful and friendly. Good range of equipment.
Fantastic experience: Really lovely gym x management and staff are excellent offering friendly service.
Fantastic experience: Excellent and friendly staff. Nice atmosphere.
Fantastic experience: Great gym where the staff makes it even better!
Negative experience: Nice big venue. However, very messy. 200kg plus weights left on equipment all the time. To use a plate loaded equipment, you always have to remove 200kg plus worth of weights taking more than 5 mins
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Fantastic experience: A great place to exercise. The gym is clean and there is a good variety of equipment. Staff are friendly, knowledge and passionate about helping people achieve their goals.
Negative experience: Manege apoling , stufff doing even go there. They always close the gym for a couple of days to thougt out some problems, but 2 days after close the places, nothing is done! Also toilets smells like crazy. And no toilets paper, also used to be papers and bacteria cleaner available. No more, so after my work out the “Maneger” asked me for a review, I was gobsmacked . How dare here. Also my wallet was stolen from the change rooms. So no helps at all.i asked him to look in the camera. And the answer was straight away, no we can’t do that. So disappointed with the place. Also i changed my membership, they charged me £5 to do that, and they still take more money from my account.untill i called them. But still dint know if from now on it will be ok. Not for the money, but the principal of it!
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are sorry to ho hear of the theft of your wallet. In the event of theft, we advise that you contact the police to open an investigation. We can then directly assist them with this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Positive experience: Good gym, good location, could have some more free weights and a few extra machines. Usually clean and could be kept tidier, not the cleaners fault but due to the many members in an inner city commercial gym not looking after equipment or respecting the gym.
Fantastic experience: Large, spacious gym with plenty of machines, plus toilets and showers.
Negative experience: I have already purchased a standard monthly plan i also have proof for that but i haven't received the pin code i went to the gym but i couldn't entry because i had no pin and there were no staff there. I am so disappointed with the service i have received. I hope u can fix this fast as possible and not make this kind of error again that can discomfort or disappoint customers. There were others like me in that situation who didn't receive their pin and looking for staff but none came and we just went home cause we couldn't do anything.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Negative experience: Cancelled gym for next month despite paying for 1 full month and they disabled my account
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Positive experience: Great atmosphere, 24/7 makes it work for me! Could be cleaner with more gym sprays and cloths to wipe equipment
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Positive experience: I've been to 4 different gyms now in Leicester, and this is definitely my favourite one. Good vibes, clean, and a good variety of equipment. Only wish there were more / better machines to work shoulders. I also wish the showers had a place to hold toiletries like some kind of shelf.. But overall, it is very good
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Really nice gym to go to. All the equipment is well kept and clean. Staff are all very friendly. Shout out to the best PT Tom Reeve
Fantastic experience: Good equipment, good environment and friendly staff
Fantastic experience: Very good workout environment, definitely would recommended
Fantastic experience: I like that gym because it is always open. I can train anytime. The female changing room is always tidy and clean. I like the machines upstairs to complete my workout. The management is professional and kind. If I have any questions they always sort them out very quickly. I highly recommend this gym because it’s worth paying the membership fee and get access 24/7.
Positive experience: Good gym could use a extra bench
Thanks so much for your feedback, Mateusz Pecak. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Fantastic experience: Phenomenal place to be. Excellent guidance from Brandell Jeffers
Positive experience: Amazing community all staff and gym members are lovely and extremely helpful I always have a lovely time training.
Thanks so much for your feedback, Natalia Binczyk. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Fantastic experience: Polite staff n equipment always put away n organised
Fantastic experience: Very clean and a well run gym. The PT’s are all very friendly and willing to help. Equipment is well maintained and the classes are challenging but enjoyable.
Fantastic experience: Good gym equipment, good every day gym with good instructors
Fantastic experience: Love the Gym Environment and The friendly staff.
Fantastic experience: Great gym with brilliant professional trainers.
Fantastic experience: Awesome place, great equipment, easy access to city centre, big lockers, clean, friendly people and regulars in the gym, highly recommended
Fantastic experience: The instructors are very helpful and nice. Especially when it comes to helping me with form and giving good and helpful advice.
Fantastic experience: Great gym. Lovely place to workout very worth it's price and good equipment. I have been coming to the gym for 12 years, experience is amazing. Staff are great.
Fantastic experience: Everyone is welcoming and nice polite people
Fantastic experience: This gym has been a really nice gym and I’ve been coming fkr a few years it’s really good.
Fantastic experience: Great enviroment to enjoy your workout!
Fantastic experience: Fantastic gym, really friendly staff. Available 24/7
Fantastic experience: It's been a month joining this gym. For me, with zero workout to everyday gym It's awesome journey, and the 45 min classes and Sgt sessions arranged the gym surely helping me alot. Thanks to the awesome trainers like Devina, Randal, Ricky for always helping and guiding with form and suggestions.
Fantastic experience: Brilliant gym with friendly and helpful staff
Fantastic experience: Lovely gym with great kit. Brandell Jeffers is a phenomenal personal trainer! So happy with my progress
Fantastic experience: Dev is helpful around the gym. She’s doing a great job.
Fantastic experience: Brandell was very helpful today at the gym
Fantastic experience: Brandell is brilliant, very motivating, very hard working and always gives me the best advice since I associated with him I’ve felt a difference and I’m greatfull
Fantastic experience: Been going for 8 years now and wouldn’t dream of leaving!
Fantastic experience: Sam is a G and the GOAT. Would definitely recommend if your looking for a PT!
Fantastic experience: The gym group has been honestly great and I love training there.
Fantastic experience: I have been training for 3 years now and the experience here is amazing. So many equipments available at the gym. I’ll rate it 5 starts
Fantastic experience: Great staff, always helpful.
Fantastic experience: Sam i the best. Look for same. Beware of sam!
Fantastic experience: Friendly gym and staff are welcoming. Great gym, variety of weights. Diverse and inclusive.
Fantastic experience: Come to the gym now, Finley two years absolutely friendly atmosphere very professional staff fully knowledgeable, changing rooms, superclean equipment always working and if not instantly replaced no judgement really welcoming, not too expensive love the payment system where you can just cancel whenever with no extra charges. one criticism would be to have, maybe some sprayers in tissue and wipe down the machines in case people come in because sometimes they really do stink not the staff fault though
Fantastic experience: Very good and helpful staff amazing equipment and unbelievable facilities
Fantastic experience: It’s always been a great experience.
Fantastic experience: This gym is really great and beautiful. I love this gym and I always come
Negative experience: Very good gym and as nutritionist I loved to help suggest people gym and only one to suggest is the but same time very busy the gym I also think the fees are expensive when comparing to other gyms sorry if I'm wrong
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Great for price, get more cable machines at the highcross branch PLEASE
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: i realky enjoy the gym ive never been to any other one everyone so friendly and nice and make you feel so comfortable :) this is the gym to sign up for
Fantastic experience: Very good gym, trainers are friendly and helpful, I really like morning classes Devina is very helpful and friendly, I love classes with her.
Fantastic experience: The Gym Highcross provides a convenient and accessible fitness experience. With its range of equipment and 24/7 access, it caters to various workout routines. The cleanliness and maintenance of the facilities are commendable, ensuring a comfortable environment for all members. Additionally, the staff especially Devina is friendly and helpful, enhancing the overall experience. Whether you're a beginner or a fitness enthusiast, The Gym Highcross offers great classes for all levels.
Fantastic experience: Amazing gym, right next to Highcross in town. The trainers are friendly and helpful and the classes they conduct are quite good as well.
Fantastic experience: Nice place shame they don’t have separate ladies room
Fantastic experience: My best place for working out. Great team working there.
Fantastic experience: Very good gym and as nutritionist I loved to help suggest people gym and only one to suggest is the gym group Staff excellent and service top class
Negative experience: I joined this gym 2 months back. This gym is always overcrowded. I believe if I want to spend time in a gym I should get quality workout time instead of wasting time to your turn for different equipment for work out. Hence I am looking alternative to this gym. The only plus point is for me it's just 5 minutes away from my home and available 24 hours. I used this gym in 2022 that time it maintained more hygiene than the present time and the crowd was also manageable.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Been a member with 'The Gym Group' since they first opened. Was attracted by their 24hr 365 days a year opening hours. Plenty of gyms nationwide now and each of them of a similar standard. Can get busy at peak times though hence the 4 star rating
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Gym good but some people smelly so we need some freshers in our gym. Thanks
Hi there, thank you for your feedback.
Positive experience: Old equipment very battered and worn still safe to use mind the gym is clean and maintained overall but needs some tlc
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Positive experience: Really big and spacious. Has 2 floors. Staff are great and the facility overall is decent for a regular gym use. Down fall is that equipment is old here.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Positive experience: My regular gym which I use quite frequently. Aside from some of the equipment needing changing due to being old and worn and it being very difficult to get on machines during really busy periods, it's cheap and cheerful and does the job so can't complain too much.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Very old equipment with no proper hygiene maintenance. Most of the equipment is rusty. Qr code at the gates won't work and nobody cares. Puregym is better in all the aspects. Not worth the price.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Negative experience: If your looking for a filthy gym full of broken equipment your in luck
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Positive experience: Nice gym … a lot of people tho but worth the price
Hi there, thank you for your feedback.
Fantastic experience: Great gym with a good range of machines. Always clean and very friendly staff the classes are fun too
Positive experience: Convenient location. Lots of facilities and equipment but not as much as others so it's cheaper slightly. All the people and staff are friendly.
Thanks so much for your feedback, Unays Sheikh. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Very good gym with an app that shows how many people are there and also logs how long you stay so you can keep track, all staff are friendly and place is clean and many machines and benches for all ranges of workouts
Negative experience: Showers on a short timer, overcrowded with long waiting times, horrible sweat smell constantly because of lack of windows. Don't recommend
Thanks so much for your feedback, Alec Oprea. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Fantastic experience: Good and friendly staff. Love the gym and enough equipment to use and move around.
Fantastic experience: Very well equipped, friendly vibe anytime of the day. Staff are fantastic very supportive especially my Pt Sam Julian. Very professional and has helped me conquer my fitness goals
Fantastic experience: Sam is a great PT if you are looking for one. The gym is well equipped and spacious. Can’t complain and so near to me :)
Fantastic experience: My experience at the gym and been bless and calm staff are great and helpful can come get my workout done and get out nice and simple plus getting discount as I work next door is even better lol
Fantastic experience: Been here for nearly 10 years, great staff and decent equipment
Fantastic experience: One of the best gyms I’ve ever been. Very spacious, all gym equipments are in good condition and working. Friendly staff.
Fantastic experience: The staff are lovely and very helpful I'm definitely going to lose weight and be consistent with what I want to achieve . I appreciate the staff so much
Positive experience: Great gym and classes. Loads of equipment. Many PTs to help and support. Big shout out to my PT Sunny. Has been a super inspiration
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: I have recently started training with Sunny Dattani! He is professional, patient, motivating and understanding! His encouragement has given me the confidence and reliance that I needed to start this program as well as make changes to my lifestyle. I am very impressed by Sunny's knowledge around fitness and I like that with every exercise we do he is very informative about each one. I would recommend Sunny to anyone looking for a personal trainer! He is great! :)
Fantastic experience: This gym is honestly super good Been coming this gym for 4years now and never fails to put a smile on my face Also finally completed the dumbbell set
Fantastic experience: The best gym i've ever been to! The staff are so nice and the gym is super tidy and has great equipment! They also have very diverse classes suitable for everyone!
Fantastic experience: Super friendly staff, make you feel really welcome to train here!! & lots of equipment too :)
Hi there, thank you for your feedback.
Fantastic experience: the equipment here is amazing and it's a great environment to be around
Hi there, thank you for your feedback.
Fantastic experience: Been here since December, thanks to this gym I’ve lost over 6 stone, the Pt are incredibly L, friendly and always smiling, can have a chat about anything and they’ll listen
Hi there, thank you for your feedback.
Fantastic experience: Good environment and good kit. Always clean and well maintained and damaged kit doesn't stay damaged for long. Can get busy which is the only downfall but it's hardly surprising when everything else is in good order.
Hi there, thank you for your feedback.
Fantastic experience: The best gym in Leicester! Ricky and Jordon are always happy to help :)
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great place to workout! Please give everyone a good raise for being amazing :))
Hi there, thank you for your feedback.
Fantastic experience: Great gym space. Been coming for a long time now and not had a bad experience. Great and helpful staff
Hi there, thank you for your feedback.
Fantastic experience: Great gym with good equipment and a good atmosphere
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Positive experience: Very affordable gym, 24 hours open, the staffs are also friendly but still need few more equipment’s. But overall very nice gym
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: great gym , very worth its price
Hi there, thank you for your feedback.
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