Information about Psycle Oxford Circus

76 Mortimer St
W1W 7SA, London
+442031502644

Opening hours

  • sunday: 8:30-17h
  • monday: 6h-14:30, 16h-21h
  • tuesday: 6h-14:30, 16:45-21h
  • wednesday: 6h-14:30, 16h-21h
  • thursday: 6h-14:30, 16h-21h
  • friday: 6:30-14:30, 16:30-20h
  • saturday: 7:30-16:30

Our comment from FitFit UK about Psycle Oxford Circus:

Psycle Oxford Circus is a vibrant fitness studio located in London, renowned for its fantastic variety of classes and energetic instructors. Many users praise the amazing spin and barre classes where the instructors are noted for their motivating energy and dynamic teaching styles.

Customers appreciate the excellent facilities, including spacious changing rooms, and amenities such as hairdryers and a nice selection at the smoothie bar. The overall atmosphere is often described as fun and welcoming, making it a popular choice for both new and regular members.

However, some reviews highlight areas needing improvement, particularly concerning customer service and management's responsiveness. Instances of rudeness from the reception and bar staff, along with strict policies regarding late arrivals, have affected some visitors’ experiences. Additionally, there have been reports about issues with data protection and locker security.

Psycle Oxford Circus is currently undergoing renovations, aiming to enhance the overall customer experience further. Despite some challenges, the community vibe and quality of fitness classes remain strong, with many users expressing their desire to return.

Psycle Oxford Circus: Opinions

4.1/5 (175 Opinions)
Linah Alsubhi 10 months ago

Negative experience: Rude reception staff and rude bar staff! I have ordered a milk shake and it literally tasted like water ! As this is my first time and it will be my last

Alex Alex 10 months ago

Negative experience: Maybe someone is a place and likes it , but coffee drinks are disgusting . Ordered latte, it was the most terrible latte I tried in London . I'm not going to go to this cafe for the second time . It's very sorry the manager does not follow the quality of what they sell.

Thomas N 10 months ago

Negative experience: I found the management to be quite rude and unhelpful. Instructors were great and I hope they get treated better than customers.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Thomas, thank you for leaving this review. I’m so sorry to hear that you had an unsatisfactory experience at our studio and I would love to hear more about this. Please could you email [email protected] so that we can discuss further and try to make it right! Excellent customer service is our status quo and I’m sorry that we fell short this time. Many thanks, Psycle Oxford Circus

Marco Fok 10 months ago

Negative experience: Amazing place with great music, excellent facilities, attentive service… in 2019… Everything had gone down hill from poorly maintained facilities, incredibly unhelpful service, and turnover of good instructors, it’s tragic that this place is so far from what it used to be. There are better alternatives with better offering. Only providing 2 stars instead of 1 because of what I know this place could be instead of what it is now!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Marco, thank you for your honest feedback and I apologise that you didn’t experience the same Psycle that you did back in 2019. We have recently undergone a huge refurbishment planned to improve our customer experience and better our offering. We recognise that there may be some teething issues with this and want you to know that we take all feedback seriously and will do whatever we can to improve from here. If you would like to give any more details please email [email protected] and we can speak you out there. Thanks again, Psycle Oxford Circus

Alex 11 months ago

Fantastic experience: Boutique spinning classes, very cool and slick.

Psycle Oxford Circus
Psycle Oxford Circus

Thanks for your feedback! We hope to see you again soon.

Sofie Chen 1 year ago

Negative experience: Very poor data protection and misuse of credit card details. Be careful of the credit card details you put in as anyone can order anything and put it to your bill. There’s no way you can remove the card details you entered to pay for a ONE TIME class package. They save the details although I never authorized the card to be used for any other purchase than the first class package. And you can be charged for shakes and classes that you never pay for if someone claims to be you happen to buy anything. You also can’t remove the credit card details and nowhere on the website would mention that you saved the credit card details for them to charge you however they want

M G151A 1 year ago

Negative experience: No more yoga classes

Psycle Oxford Circus
Psycle Oxford Circus

Thank you for your feedback. We understand your frustration regarding the temporary unavailability of yoga classes at our Oxford Circus studio. This is only a short-term change while we complete a renovation, which includes the creation of a brand-new yoga and wellness studio. We expect it to be ready by mid-October, and we're confident it will offer an even better experience. In the meantime, we still offer yoga classes at our Victoria, Shoreditch, and Notting Hill studios. We appreciate your patience and hope to see you soon.

Tara T 1 year ago

Positive experience: Enjoying the intro session package they currently have. I have been to two Reformer Pilates classes and they have been great. Adaptable for all levels and very challenging. The changing facilities are really spacious and nice. The little chill out area at check in on 2nd floor is comfortable. Having also been to Blok, I much prefer better Psycle’s vibe and customer service. I’m now looking to get a Psycle membership!

Psycle Oxford Circus
Psycle Oxford Circus

Thanks for leaving this review Tara, we are so glad you’re enjoying your experience at Psycle. Can’t wait to see you at your next reformer class! Team Psycle OC

Sofia 1 year ago

Negative experience: The front desk team is very rude, especially the manager. When I got there she told me to get changed quickly, the class was starting at 6.30 and I was ready at 6.31. They refused to let me in to join the class. Not at all the kind of treatment I’d expected after running there from my office. She also expected me to smile and accept to reschedule the class when I was simply asking for a refund. I have been to Rebel and the treatment is much better, they let you join the class if you are a couple of minutes late.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Sofia, We’re sorry you were unhappy with your experience this evening. I’m afraid we have a strict latecomers policy that we adhere to in order to enhance the experience for the community members that are in the class. I can see that your refund out of goodwill has been promptly processed, and hope you can enjoy a future class at Psycle. If you have any further feedback, please forward to [email protected] Many thanks, Team Psycle

Caine Chan 1 year ago

Negative experience: I’m a new member, booked a yoga class and mistakenly showed up to this studio rather than the correct one which is Victoria. The receptionist Claire was terribly rude and offered no help whatsoever, simply brushed me off. Not at all the kind of treatment I’d expect.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Caine, I’m terribly sorry for what you experienced at our Oxford Circus studio. Please email [email protected] to talk about your experience more and see how we can help. Many thanks, Psycle Oxford Circus

Jessica Squibb 1 year ago

Fantastic experience: WOW AMAZING SPIN CLASS! Emily the instructor was superwoman. Such good energy start to finish don’t know how she did it. ❤️

Psycle Oxford Circus
Psycle Oxford Circus

Thanks for this amazing review Jessica! We love Emily’s classes too, her energy is unmatched!

Christina Rhodes 1 year ago

Fantastic experience: Great studio!

Psycle Oxford Circus
Psycle Oxford Circus

Thank you so much Christina!

Marzena Milowska 1 year ago

Fantastic experience: I went today to the REFORMER: SIGNATURE 55 (REFORMER STUDIO) at Oxford Circus studio for 1 pm class. Omg! What an amazing Instructor Gianna is! The best class I have ever attended and I have been doing Pilates for 2years in different locations. From now on I will only come to Psycle at Oxford Circus to her class! All staff is so so friendly. Especially Henry. He was so helpful, kind and professional and made my day ! Thank you Psycle -Masha

Psycle Oxford Circus
Psycle Oxford Circus

Thank you so much for your glowing review. We are so pleased to hear you enjoyed your studio visit and we look forward to welcoming you back. We will ensure this feedback is shared with our wider team. Thanks - Team Psycle OC

V C (Vc12) 1 year ago

Positive experience: Spinning class is good. But I found soul cycle is better. Tried reformer here too but I don't find it as organised as 1rebel. My class was with Emma and it was hard to follow. I was surprised all carriages were full and the instructor didn't have one. She just guided us through instruction and half of the class struggled to follow. They should let one carriege free for instructor to show movements. It made the whole experience a downer tbh. Not sure I'll be back for reformer.

V Shenks 1 year ago

Fantastic experience: Best barre classes in London

Ocean Music 1 year ago

Fantastic experience: Great selection of classes, amazing atmosphere too thanks to friendly staff! My favourite class has to be barre with Josh - the best energy and kills me every time !!!

Mubarak Salah 1 year ago

Fantastic experience: Alvin, Ed and Geoff are always friendly, polite, positive and their ride classes are excellent & worth it. Keep up the dedication and hardwork. I forgot to mention the reception staff are always helpful with any enquiries.

Sajjad Dar 1 year ago

Fantastic experience: Alice power hour Friday 6pm! Lovely trainer with a great blend of intense and fun - would highly recommend!

Anne Dewanto 1 year ago

Positive experience: Great studio & amazing class – went to a yoga sesh with Mai ! Was very mesmerized with her playlist. The locker room is very complete yet it was very crowded when switching classes but good facilities tho. Keep up the good work !

Kelsea McCready 1 year ago

Fantastic experience: I went to a Sunday morning barre class with Beth earlier this month and had a great time. I’ve been looking to get back into barre since moving to London and after trying out a few different studios, Psycle has definitely been my favourite and I’m looking forward to attending more classes.

JM 1 year ago

Negative experience: It’s unfortunately been going downhill lately. Only yesterday: no hot water in the showers, broken hand dryer, instructor’s mic was not working, sound system was on and off… on top of that, they crowded the ride studio 1 so much that you touch elbows with your neighbours when exercising. That doesn’t make coming to the studio a pleasant experience, time to step up your game Psycle!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Justine, Thank you for your feedback, and we apologise that you experienced these issues on your visit. We unfortunately hit some electrical issues over the weekend which caused some unwanted issues at the studio. I can confirm that these have all now been resolved, and we hope to be able to welcome you back to the studio soon. Many thanks, Team Psycle

Micaela Solis 1 year ago

Fantastic experience: Favourite spin class in London. Friendly teams and great facilities, they’re always happy to help. Underrated coffee and shake bar at this location, nice place to be after class. Some of their tech is playing catch up (booking can be a bit clunky, website is a bit slow, need an app!) but still a great experience. Fave

Aika Verzosa 1 year ago

Positive experience: Attended a class midweek so not busy at all! This was lovely as the locker room was practically empty and the instructor has managed to give clear instructions and corrections to everyone. The only thing is that the music was a bit too loud especially on the carriages near the speakers. Was straining to hear instructions. Found it quite difficult to “find stillness” during warm up because of the salsa background music. Will return soon!

Francis Stanford 1 year ago

Positive experience: Good vibes, and energy. Great workouts. Quite expensive

Paul Whydall 1 year ago

Negative experience: Visited 11.11.23. 9am & 10am. Bike 20. 9am class was good - great instructor. However, the 10am one was dreadful - the instructor belittled me for not pressing (old injury). I felt embarrassed and worthless. Not an inclusive experience today. I'd be back but not in this particular instructor class.

Alice French 1 year ago

Negative experience: Be extra cautious of your belongings at this Psycle London branch. Thief's operate, targeting the changing rooms. Unfortunately, I had my bank card stolen from my securely locked locker this past Saturday.

Denisa Caňkářová 1 year ago

Positive experience: Had an amazing Circuit class with Kevin here but that was the only thing which would get 5 stars! The changing rooms are so crowded especially when 2-3 classes end at the same time. Receptionists are okay but when I came to order something they let me wait for couple of minutes before they finished their personal conversation which made me question if I wanted to order or not as well as if I wanted to come back here or not. Regarding other reviews it seems to me that there is an issue with customer service in this particular studio which should definitely not happen with this price tag.

Brooke Amber 1 year ago

Fantastic experience: Amazing classes! Staff really go out of there way to accommodate you! Will be returning back for more packages!!!!

Priyanka 1 year ago

Negative experience: This review isn’t based on the classes which are generally very good - but the customer service at the studio. It’s always quite lacking even in the studios (often when you go for your class there’s a lot of dust and hair on the studio floor at most of their locations). A specific example I can give is when I earned a free smoothie after doing a certain number of classes, I went to claim the smoothie. The lady at the desk reluctantly agreed and when I asked if I could have some protein in the smoothie she said oh we have to charge you £1. I mean - it’s a very high end priced studio and instead of giving your client their reward smoothie with protein with a smile, you’re being so cheap and charging £1 because they wanted a scoop of protein? It’s not really a reward smoothie anymore and it leaves a bad taste and shows they’re not customer service oriented. Really embarrassing really, if you’re priced at the top of the market then your service also has to match that. Another example is in the Victoria studio, the changing rooms are so small but without fail, 2-3 staff come into the changing room as soon as customers have left a class and are crowding in. I don’t get where is the common sense - why are you shoving staff into a crowded changing room and disturbing everyone/getting in their way and trying to clean when it’s rammed and people want to simply change and leave? I don’t see how the staff themselves don’t realise this is not good timing. Customers don’t mind paying more but the service and experience has to match. I don’t think Psycle invests much in service or staff training, they don’t seem very “customer first”.

ryutsuki rimiya 1 year ago

Negative experience: *This is just regarding my experience with the very reformer class I had, other classes might be better. So I had my first Reformer class at this branch today, the instructor asked if anyone is here for the first time, I raised my hand, then she asked if any would need an intro, I raised my hand again but i guess she didn't see me and went straight in. Fine, but during the class the instruction regarding where to target, what area you should focus on was SO unclear. They do have loud music on so that doesn't help either. There was about 20 of us and not only it was practically impossible to see yourself in the mirror unless you are right next to it, but the instructor also rarely give you any attention nor much instruction, I think each of us probably got paid attention once, twice if you are lucky. I did all the exercise in confusion, so quite disappointing. Only upside of it is it's well equipped with hairdryers and straightener. I will still go back since I bought trial package, but if you haven't and is looking for proper reformer classes, perhaps look elsewhere.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Ryutsuki, Thank you for your feedback, and we apologise that your experience wasn't a positive one. We pride ourselves in welcoming new community members to our classes, so if you'd be happy to, please could you email us at [email protected] so that we can assist you further? Many thanks, Team Psycle

Maria de Romana 2 years ago

Fantastic experience: Great studio with lots of variety for classes. All instructors are also amazing.

Natalie Mallin 2 years ago

Fantastic experience: I'm new to Psycle Oxford Circus, having completed 8 classes in total (7 x Barre and 1 x Reformer). The instructors are so friendly and encouraging (especially Sophie and Rita). I wouldn't hesitate to recommend to others!

Anna Leader 2 years ago

Fantastic experience: Really enjoyed the rides that I have done at this studio - instructors all have different styles (music tastes, moves, paces) so you can pick what works best for you.

Ashley Park 2 years ago

Fantastic experience: I had a reformer class with Matt. Matt is such a fantastic instructor, I first found Matt a few years back at Lagree, and I just fell in love with his dynamic style of teaching Pilates. You will feel so strong after his class. I wish the Shoreditch branch offered Pilates too, but it was worth going to Soho to take a class over the weekend because the studio is lovely. Staffs were really friendly too. I also like their big and nice changing room - they offer free towels, hair dryer, hair strengthener, all the toiletries..you name it! I would go back.

Ezta Lye 2 years ago

Negative experience: Although I appreciated the quality of the classes and the excellent facilities provided, I must express my disappointment with the level of customer service I experienced. When I encountered an issue with my purchase and requested a refund, it was challenging to reach someone who could assist me promptly. The phone line was consistently busy, and email responses were frustratingly delayed. Even when I personally spoke to the receptionist at the Notting Hill studio, I felt rushed and was advised to return after the class. Unfortunately, during this follow-up visit, the staff seemed to have misplaced the post-it note with my details and failed to provide any updates after our conversation. This entire experience has left me uncertain about whether I will ever receive a resolution to my concern, causing considerable dissatisfaction.

Loki Temuera Henare Tanawa-Bamba 2 years ago

Negative experience: After wanting to join for a while, a friend invited me to a class and we decided to try to take out memberships. For first time customers, that's quite a commitment. As we're under 27 years old, we noticed that we could save 25% on all memberships. After creating accounts, we tried multiple times to buy our memberships yet we could not get a verification code sent to our mobile numbers and the reCAPTCHAs we had to complete showed as invalid despite them never showing to be conpleted. I tried several more times then received a messaged explaining that an error occurred processing my verification check. First impressions count. Any business with a shoddily designed or poorly integrated website that costs people their time is not worth my time or money. Psycle, keep your classes, shove your website, I'm off to Boom Cycle.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Loki, Firstly, we're sorry to hear about your negative experience in attempting to purchase your membership. Please note that we have studio teams on hand to help from 6am-9pm every day, so if you'd like to drop us an email, we can resolve the issue promptly for you. Nevertheless, we apologise for the inconvenience caused, and hope we can welcome you to the studio soon. If you have any further feedback, please send us an email at [email protected] and we'd be happy to assist. Many thanks, Team Psycle

Clementina Castillo 2 years ago

Fantastic experience: Came here all the way from Mexico to see Alvin. Definitely one great master class. The place is good and staff very kind of you’re new. Hope to return sometime soon!

Psycle Oxford Circus
Psycle Oxford Circus

Thanks so much for your review, Humberto! Great to hear you enjoyed Alvin's class, and we hope you enjoyed your time in London! Looking forward to welcoming you back to the studio soon! Best wishes, Team Oxford Circus

Christina Klochai 2 years ago

Negative experience: I really wanted to love this branch, but a few things were significantly off. Writing this in hopes it gives some ideas for management as I believe this place is overlooked. 1 - changing room was unaccommodating, lacking benches as for the number of lockers and visitors. It felt crowded (had to change while standing) and messy (hair and water on the floor), although it was just the middle of the weekday. 2 - the Reformer class experience was underwhelming. Although the instructor was absolutely lovely, the biggest disappointing moment was when I realized this is a kind of studio where they turn on the music too loud and then use the mic to communicate through the class. So instead of working on my core I had to put extra efforts straining to hear. Comparing to other Reformer studios, the class could have been also balanced better. It’s hard to say whether it’s beginner or intermediate, as some exercises were basic and some were advanced. I probably won’t recommend for beginners, as you don’t get any attention / guidance from the instructor (unless you are regular and they know you). 3 - overall not exactly a friendly experience at this location :(

Psycle Oxford Circus
Psycle Oxford Circus

Hi Christina, Thank you for your feedback, and we can only apologise that you felt you had a negative experience. Our studio becomes very busy, even at off-peak times, so we do our best to upkeep standards at all times. I'm sorry that you didn't feel these were met on your recent visit. Psycle's version of Reformer pilates is indeed unique. We are lead by music and beat across all of our concepts and classes, so I'm sorry to hear this isn't to your taste. We hope that you can return to the studio in the future and try another concept of class and hopefully gain a different experience. If you have any further feedback, please contact us at [email protected] and we'd be happy to assist. Many thanks, Team Oxford Circus

Anna Tan 2 years ago

Negative experience: The customer service and the management is appalling and disrespectful, a massive contrast to some of my usual instructors who are extraordinarily kind and attentive. I walked out today and cancelled my membership immediately because it has happened one too many times. I came quite early, about half an hour before my class to check in, and I just had to use the loo quickly before my spin class because I get sick if I don’t. I was just one min late and I was turned away. Not the first time I’ve been treated harshly. The last time I had to reschedule a class because of the tube strikes, which I did as soon as I heard the news, they refused to recredit me because it was 10 hours before class and not 12 hours. They insisted that the strike news have been out since over a week ago and I had to complain that it wasn’t the case for the TFL tube services. They only reluctantly recredited me 5 days later (only for a class in the next 24 hrs) after I complained. For the amount I pay each month, I would expect the customer service to be much better. It’s also quite ironic as their brand philosophy says this on their website: “Every day we spread more kindness by going above and beyond what others expect of us.” In reality it was beneath and below what I expected of them. It’s discriminating and not inclusive of people with health conditions. Not to mention my humiliating experience of having to explain my toilet habits to the reception whilst a bunch of staff stared at me. This should be a place where people come to de-stress. People shouldn’t be feeling stressed to come here and shouldn’t be at the mercy of the management staff - they’re fee-paying customers. The management and customer service staff should practice what they preach and learn some kindness and respect that some of their instructors embody. It’s really unfortunate because I’ve been a regular for 8 months, and was even thinking of getting more classes down the line and upping my subscription. But rude, disrespectful management has made me walk out as it just became one too many times.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Anna, Firstly, I'd like to apologise for the negative experience you have described here. We would never intend any of these feelings to come from a Psycle experience. Our management team will be in touch to discuss further. Many thanks, Team Oxford Circus.

Beijul Shah 2 years ago

Fantastic experience: Alice, Keris and Jo’s spin classes are amazing! The time goes so quickly, music is great, they use the weights for a good amount of time and it’s not just “ride ride ride by yourself “ till it’s boring. They have choreography that’s easy to follow and it’s super fun! 10000% recommend their ride 45 classes (never did 60mins so can’t comment)!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Beijul, Thanks so much for your feedback! It's so great to hear you're enjoying classes so far, and we look forward to welcoming you back to the studio soon! Best wishes - Team Oxford Circus

Rana Khatun 2 years ago

Fantastic experience: My fav spin studio

Psycle Oxford Circus
Psycle Oxford Circus

Thanks very much for your feedback, Rana! We're so glad our Ride classes are a firm favorite! Hope to see you at the studio again soon. - Team Oxford Circus

Francesca Stafford 2 years ago

Positive experience: Had a positive and great experience here at the 5pm class on Wednesday with Geoff. Really kind to first timers and considerate, would love to go back. Changing rooms were fine.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Francesca. Thanks very much for your feedback! We're so glad you enjoyed your class with Geoff and we hope to see you at the studio again soon. Many thanks, Team OC

Jenna McRae 2 years ago

Fantastic experience: Fun and challenging reformer classes. Try Matt and Ben's classes- my faves.

Chris Nelson 2 years ago

Fantastic experience: Fantastic Sunday wake up with Sal. No nonsense, full on double time ride. No messing about and he's straight to the point. 45 mins that changes your week, seriously? Thank you.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Chris, Thank you so much for your wonderful review! We're so glad you enjoyed your class with Sal, and really look forward to welcoming you back to the studio soon! Best, Team Oxford Circus

Tem Nugmanov 2 years ago

Positive experience: a really nice studio but i’m spoiled by CRANK in dubai. in contrast, the lights and the spinning studio tech isn’t as cool

Wioletta N. 2 years ago

Fantastic experience: Great class of Reformer. Definitely would be back

Lucie Burns 2 years ago

Fantastic experience: Great instructors - make you work hard but have fun with it!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Lucie, thanks for your review! So great that you had a fun, challengin class! Look forward to welcoming you back to the studio soon! Many thanks, Team Psycle, Oxford Circus

Estelle Tai 2 years ago

Fantastic experience: I missed my morning class today, but the staff were kind enough to book me in for the evening class. Thanks for the flexibility :)

Psycle Oxford Circus
Psycle Oxford Circus

Hey Estelle! We're so glad you were able to find another class to attend - have a great class! Many thanks, Team Oxford Circus

Kamna K 3 years ago

Negative experience: Horrible customer service, unaccommodating staff with a very stuck up attitude

Psycle Oxford Circus
Psycle Oxford Circus

Hello K, We apologise that you had a negative experience at our studio. Please send your feedback over to [email protected] and we'd be more than happy to assist. Many thanks, Team Oxford Circus.

Jennifer Chan 3 years ago

Fantastic experience: Great spin classes with a buzzing community. The instructors are excellent with a range of backgrounds in fitness, dance, theatre/acting, but one thing they all share is the passion and effort they bring to each class. I was riding pretty much every day at Psycle (across all 4 branches) during my 3-month business trip and would almost always walk out feeling incredible. They also have two studio rooms - one larger and the other smaller but more intimate; the vibes can be quite different but equally enjoyable. Special shoutout to Teri, Chinelo, Keri VB, Johan, Alvin, Ollie, and Geoff for instructing some of my favourite classes! Probably worth sampling a variety of instructors to start with because they can train and vibe so differently!

Psycle Oxford Circus
Psycle Oxford Circus

Hey Jennifer, thanks so much for your lovely feedback. We will be sure to pass it on to the instructors. Hope to see you back at the studio soon! Many thanks, Team Oxford Circus

Hanna Anja 3 years ago

Negative experience: I had an horrible experience back in December last year and they deleted my review. If you are not white and especially if you are black or brown you are welcome there ! After I reported the incident to Hannah Wright, she only said « I’m sorry »… I repeat to not go there ! Plus the staff is not serous and couldn’t care less about clients ! They’re always laughing with each other

Rani 3 years ago

Fantastic experience: Amazing instructors!!

Alessia Varriale 3 years ago

Fantastic experience: One of THE best gym in London.

Psycle Oxford Circus
Psycle Oxford Circus

Thanks so much for your review, Alessia! We look forward to having you back at the studio soon! Many thanks, Team Oxford Circus

Bianca 3 years ago

Fantastic experience: Always brilliant instructors. Only negative is how busy the changing rooms can get and the lack of bench space but the classes are so good I don't mind.

Samuel Richter 3 years ago

Negative experience: The Psycle At Home service does not work on laptops. I tried chrome and edge browsers on a PC and chrome and safari browsers on a Mac but their website doesn’t function on either. I contacted customer services who denied there was a issue with their website.

Jenny Murray 3 years ago

Fantastic experience: Alana is another level of instructor you can’t find at other studios, but all of them are wonderful. The sense of community is the USP here. Other studios have great (some better) physical studios but none have anything on Psycles instructors or inclusion.

Psycle Oxford Circus
Psycle Oxford Circus

Thanks for your lovely review, Jenny - we really appreciate your feedback. We certainly agree that Alana is an incredible instructor, and proudly our Head of Ride at Psycle. We hope to see you at the studio again soon - Amy, Studio Manager

Richard ford 3 years ago

Negative experience: We turned up and found out the class was cancelled due to the trainer being absent. No advanced warning, so a wasted journey. We received a refund via Classpass. A week later, Psycle claimed we had missed the class, meaning a £15 charge from class pass was applied, and I had to apply for a refund of that too. Overall, a waste of time. Will not be booking again

Psycle Oxford Circus
Psycle Oxford Circus

Hi Richard - I apologise for the negative experience you had. Please feel free to email me at [email protected] with any further feedback, I'd be more than happy to help. Many thanks - Amy, Studio Manager

Karina Chernykh 3 years ago

Negative experience: I have arrived on time for the class but because the only free three lockers were broken I had to ask for the help of administrator. I was 1 minute late for a class and they didn’t let me in. 1 min is a bit too harsh for the policy especially that it was not my fault. Client service should be reconsidered, it is ridiculous. And if studio has so manny people attending the classes, it should be some people who look that changing rooms are operating effectively.

Psycle Oxford Circus
Psycle Oxford Circus

Hi Karina. Firstly, I'd like to apologise for the experience you had on your visit. Please be assured that our Front of House team are there to assist you at all times, and we have extra lockers outside the studios for moments where our community need to rush into class quickly. Unfortunately, we aren't able to bend the rules on letting our community into class late for Health & Safety reasons, but I sincerely apologise that your experience caused you to miss the class. I hope you were offered into another class instead. If you would like to chat further or would be happy to try our studio again, please let me know and 'd be more than happy to assist you. You can reach me at [email protected] Many thanks, Amy

Viki Jackson 3 years ago

Fantastic experience: Super fun Saturday morning spin

Trina 3 years ago

Positive experience: Suze delivered a great Flow 60 last night. My first time at Psycle and is definitely come back. Clearly a popular venue, the changing room is the worst part, navigating all the people frantically getting ready for class or getting ready to leave but other than that the studio was lovely and the class was brilliant. Super star staff and clean premises.

Iga Frąc 3 years ago

Negative experience: I must admit I was very disappointed with the class, especially after reading so many positive opinions. After I walked into the studio, I specifically asked at the counter if the trainer will briefly speak to me before my first class. I was reassured that they would. Upon entering the class, I had someone from the staff adjust my bike so quickly they didn't even fix the steering bar (it was wobbly the entire time, until another person in the class fixed it for me during the class) and the trainer did not speak to me. I have asthma and I really wanted to bring it up - so that they are aware I struggle to breathe in very humid rooms and perhaps turn the ventilation on. The ventilation did not work at all - the mirror was all foggy and the trainer seemed to be happy about it - even though I couldn't catch a breath. I feel like I could not benefit fully from the class and it would have been so easy to make it better for me, if anyone bothered to ask or just listen.

Psycle Oxford Circus
Psycle Oxford Circus

Hello Iga - I'm so sorry to hear about your experience and we're looking into why this happened on your visit. This is not the standard we strive to achieve and I'd love to invite you back on us so we have the opportunity to rectify this. If you do decide to ride with us again I'd be happy to meet you personally with the on site manager and trainer taking your class. You can drop me an email on [email protected]

R Teo 3 years ago

Fantastic experience: Amazing spin class, such a good work out. I used to go to 1Rebel and Psycle is 10x better. Much better bikes, shoes and customer service.

Psycle Oxford Circus
Psycle Oxford Circus

Thanks so much for the review Rose. Hope to see you back soon.

Gabriela Babiarczyk 3 years ago

Fantastic experience: Great gym! The trainers are very helpful and keep you motivated by calling your name out in the classes. Excellent facilities, perfect for getting ready for work after a good sweat session. Only downside would be the size of the rooms, quite small and seems pretty crowded when the class is full.

Andy Ingram 3 years ago

Fantastic experience: The classes are difficult but fun. Aanya and Courtlyn are very good instructors. I was surprised how many people in each class can keep up with the beat on the fast songs. Psycle is full of impressive spinners. The 3-class intro pack was perfect for my 10-day visit from the States.

Julia Mandich 3 years ago

Fantastic experience: The best barre classes on earth, fact. Maria has put together an excellent team, and I love love love their classes. Highly recommend.

Lilly Nguyen 3 years ago

Fantastic experience: Great classes as always

Angela McDonald 3 years ago

Negative experience: Dubious marketing and promotional offers which are designed to trick people. Poor customer service. Average classes.

Psycle Oxford Circus
Psycle Oxford Circus

We're really sorry to hear this, we can't see any emails from you, so please contact us on [email protected] and someone will be happy to assist you further.

Steve Jones 4 years ago

Fantastic experience: Just had to post a review after my class with josh this morning. The playlist was absolutely banging, little bit old school which I like but nearly all tunes u knew so could sing along to. I was on the front row next to an amazing girl and we were just having the best fun, was literally like a night out but with an extra bucket of sweat thrown in ! I teach classes so have taught and been to hundreds of various different classes throughout the years and this one was right up there ! There was only like 12 or so of us in there but the room was on fire I’ve also been to louis’s classes which are just as good, just for some reason found the music easier to follow today (although that might have been my riding buddy !) Well done team, overall an amazing experience which makes pcycle not like any other ‘spin class’

Psycle Oxford Circus
Psycle Oxford Circus

Hi Steve, thanks for leaving a review. We are so pleased you enjoyed your Psycle experience. We hope to see you in the saddle again soon.

Reda Sofi 4 years ago

Fantastic experience: Today was my very first class at Psycle and it definitely won't be my last I did a class with Wolf. He was energetic, funny and was very welcoming when he knew that that was my first time❤️ Staff at the reception area was also super friendly and helpful❤️

Psycle Oxford Circus
Psycle Oxford Circus

Hey Reda, thanks for your feedback. Happy to hear you enjoyed your visit and hope to see you in class again soon ❤️

vedika mehta 4 years ago

Fantastic experience: Loveeee psycle ! I miss riding in person loving the at home workouts ! Also i miss my post workout smoothies the most . Cant wait to visit in person

Psycle Oxford Circus
Psycle Oxford Circus

Hey Vedika, we are glad to hear you are loving our at home workouts. We can't wait to see you back in the studio for a class and shake soon.

Megan Patrylak 4 years ago

Negative experience: Would not recommend buying a subscription. Inflexible on subscriptions that were in place from pre-covid. Auto started the subscription when the studio re-opened and wouldn't refund once it was auto-billed or push out to the next month. The studio was then closed for a week as the staff had covid and they still wouldn't refund me.

Gabby King 4 years ago

Fantastic experience: I spin at Psycle a lot. I recently went to Kristina's class at Mortimer street. It was amazing. She was a breath of fresh air. Quite a lot of the time the classes are pretty predictable but hers kept me on my toes. thanks xx

Mark Reynolds 4 years ago

Fantastic experience: Lovely spot - great classes, friendly and enthusiastic space, lots of space and v clean.

Orsolya Fekete 4 years ago

Fantastic experience: Love this place so much- the instructors are amazing. Super high energy, and fun classes! Have been going to psycle for a few years now, and I love what the classes do for me; always challenging (without being competitive) and allowing me to push myself further. It’s been great for my strengths and endurance. Lovely community as well. Highly recommend!

Phoebe Ho 4 years ago

Fantastic experience: Psycle is my favourite part about living in London. Such a unique and fun atmosphere with the best instructors around. I look forward to coming here every week, for the past 2 years. I love the variety of classes and music to suit everyone. After going go many spin classes around the world, this place takes it to another level!

Aly-Khan Jamal 5 years ago

Fantastic experience: Tougher, and better (in my opinion) than Soul Cycle. Music is more to European tastes, less new age and more about just having fun and a great workout. The Mortimer St site is great, even in COVID times. Good showers, a juice bar, friendly staff.

Anne-Marie Burugu 5 years ago

Fantastic experience: The absolute BEST!!! Great vibe, great team, great community! Psycle London makes my visits to London that much more happy and memorable.

Chris Iverson 5 years ago

Fantastic experience: LOVE IT

Anya V 5 years ago

Fantastic experience: This review is based on the classes that Psycle have been running on Instagram, not on the studio experience itself. I wanted to say a big, big thank you to the entire team because I think that what they do it absolutely incredible! I have loved the variety of classes and the quality of instruction - they have a highly skilled team who always keep things fun and motivatational. Definitely going to make en effort to do some classes at the studio itself once I have a chance to get to London :) thank you again for contributing to so many people's physical and mental health during these challenging times.

mysn Sj 5 years ago

Negative experience: I frequent their other branch but decided to try this branch over the weekend. The facilities are a lot older and dirtier than their other branch at Westbourne, and their staff are a lot less approachable. The towels also smell like they've been drying near a kitchen or barbecue. Won't come back.

PJK LDN 5 years ago

Fantastic experience: A great exercise concept. Whilst there are Barre & Yoga classes available at the studio I mainly stick to spin. There are lots of choice of classes at different times to suit your schedule. I find the instructors motivating and of course because of the choice you will find the ones that you enjoy their classes the most. Also the front of house staff are always great as well. Bottom line a great place to exercise and get your sweat on.

Psycle Oxford Circus
Psycle Oxford Circus

Hi there, thanks for your feedback. Amazing to hear that you've been enjoying your experience at Mortimer St, we think our FOH staff are great too! Looking forward to seeing you back in the studio soon!

Robyn Randell 5 years ago

Fantastic experience: I’ve attend a number of spin studios in other countries but Psycle is #1. The class format, extremely engaged instructors and music selection is incredible. The instructors are really in touch with the classes. I’m also massively impressed with the quality of the changing rooms and amenities like great showers, hairdryers, flat irons, etc. I’m always forgetting an elastic and they even have some. All top notch! I was incredibly impressed with hitting the 5th class and getting smoothie...what an amazing, and unexpected, touch. Speaking of which, before you leave it’s definitely worth visiting the smoothie bar....so, so tasty.

Psycle Oxford Circus
Psycle Oxford Circus

Thank you for your amazing feedback and congratulations again on hitting your 5th class! We're so glad you have been enjoying your experience at Mortimer St and look forward to seeing you back soon Robyn.

Nell Norman 5 years ago

Fantastic experience: Best spin class I’ve ever had! Vv good workout & so fun. Jo is incredible!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Nell, thanks for your feedback! We couldn't agree more - Jo is amazing. Glad you enjoyed your class and looking forward to seeing you back in the studio!

philippe katz 5 years ago

Fantastic experience: Awesome as always

Psycle Oxford Circus
Psycle Oxford Circus

We love having you in the studio Philippe!

Priscilla C 5 years ago

Fantastic experience: Moved to London a year ago and was looking for a spin studio. Fell in love with Psycle immediately! It was instantly my home away from home. Studios and facilities are impeccably clean, spin classes and Instructors are so much fun and a great workout. I always leave the studio feeling AWESOME!

Psycle Oxford Circus
Psycle Oxford Circus

Hi Priscilla, so glad to hear Psycle has become such a big part of your London life. Stay awesome and see you in the studio soon!

Emma Morgan 5 years ago

Fantastic experience: My favorite spin studio in London. Pretty much spend all of my paycheck here and never regret it. Great instructors (AD and Cescie are my faves)! ‍♀️‍♂️ Absolutely banging music! Small but chic washrooms. Friendly staff. 10/10 would recommend.

Psycle Oxford Circus
Psycle Oxford Circus

We love A.D and Cescie too! Thanks Emma for the feedback. See you in the studio soon!

Craig Jackson 6 years ago

Fantastic experience: One of the best spin studios in London. Great service and set up at all of their locations

Raza Shahid 6 years ago

Fantastic experience: One of the best studios in London, really like the flexibility of being able to get your credit back if u have to cancel last minute. Wolf is probably one of the best instructors at psycle. The changing rooms, showers, facilities, all amazing ... love psycle

Ragavan Balendran 6 years ago

Fantastic experience: If you haven't tried spin before I thoroughly recommend giving it a go! I've got a few favourite instructors (Alana, Kaya, Sinead to name a few) so defo sign up for their introductory offer and give it a go. I only intended to go for a couple sessions and now I'm hooked...

Juliet Clark 6 years ago

Fantastic experience: I have been going to Psycle for almost 3 years. I think it is a wonderful place. For me it's the instructors that do it - they are nothing short of world class. They challenge and motivate you in the most positive way possible. Any negative reviews you might have seen are petty complaints in my opinion. Honestly, try it, you'll be addicted in no time.

MX Kerry Chia 6 years ago

Fantastic experience: By far the BEST spin classes in London - I always come out dripping in sweat and feeling like I've had the best workout yet! The instructors are awesome, always have bangin' playlists, and know how to push you. Highly recommended!

Des P 6 years ago

Fantastic experience: Fun, professional, clean

Leo Gundle 6 years ago

Fantastic experience: Absolutely love this spin studio

Lennox Suckley 6 years ago

Fantastic experience: Amazing vibes and wonderful staff!

Meera “miimii” Patel 6 years ago

Positive experience: Good range of classes but they get booked up very quickly.

Liz Willcock 6 years ago

Fantastic experience: Seriously the Best spin studio in london!! Aanya and Marion’s classes will kill you but are super fun. But honestly Regardless of who the instructor is the classes are top notch. The changing rooms are a little busy but they have everything you could possibly need.

Becca Fiorini 6 years ago

Fantastic experience: The instructors have great energy and are very motivating. The facilities are very clean and the locker rooms are very nice. Extra amenities like hair dryers, cotton products, etc. are provided. The music can be loud (which is either good or bad depending on your preference), so they also offer free ear plugs at the front desk. The classes are offered on different floors and there's a lot of stairs in you're on the top studio!

Grace Stewart 6 years ago

Fantastic experience: If I lived in London, this word be my gym! Front desk cool calm and collective. Went in another noon, pretty busy. Had a great class today with Ryan. So motivating, patient, and helpful to everyone in the class. Highly recommended

Sara A 6 years ago

Positive experience: Mixed feelings. Great use of the building space and lovely kitchen. Some classes are excellent, others are ...meh. Long line for showers in the morning. No proper cleaning of the spin shoes. Some really nice staff and some that come off as bossy/unhelpful. Have purchased more credits so it's possible I will review my score as I take more classes.

Simen Plaha 6 years ago

Fantastic experience: The only place in London to spin if you want to leave with legs like jelly but a mountain full of endorphins. Aanya is thee best teacher!

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