Information about The Marylebone Hotel
Our comment from FitFit UK about The Marylebone Hotel:
The Marylebone Hotel is a stylish and welcoming establishment located in the heart of London, perfect for both business and leisure travelers. Guests consistently praise the hotel for its fantastic location, making it easy to access popular shopping areas, restaurants, and key attractions.
Our team is dedicated to providing exceptional service, often going above and beyond to ensure guests feel welcomed and valued. Many reviews highlight the friendliness and professionalism of our staff, with particular praise for individuals such as Adrian, Roxana, and many others who have made memorable impressions on our visitors.
Guests have also enjoyed the delicious dining experiences offered at our restaurants and cocktail bar, along with the vibrant atmosphere and high-quality food.
Though some visitors have mentioned that room sizes can vary, and a few have experienced minor inconveniences, the overall feedback emphasizes cleanliness and attention to detail in our accommodations. Many appreciate the luxurious amenities available, including a well-equipped gym, spa, and pool.
Despite occasional concerns about room assignments or service inconsistencies, we take guest feedback seriously and continuously strive to improve. Overall, The Marylebone Hotel has earned a reputation for combining luxury, comfort, and excellent hospitality in a prime location within London.
Services, Machines and Guided Classes
The Marylebone Hotel: Opinions
Negative experience: I missed the guaranteed check-in time, but my room was ready shortly thereafter, and I did get a drink coupon which made me happy. The service at both hotel bars was extremely slow, and the breakfast seemed very stressful for the staff. It was unorganized and overly busy, especially on weekends. The rooms were quite small, making it difficult to move around in the bathroom and get in the shower, but I suppose that’s just the deluxe room type, but it’s very small. The location was fantastic, though. I wouldn’t stay again given the room size and stressful staff experience. I want to relax on holiday, not get overwhelmed because the staff are very unorganized.
Dear Chase Fritchle, Thank you for sharing your experience with us. We truly appreciate your insights and are pleased to hear that you enjoyed the location and the drink coupon. We apologize for the inconvenience caused by the delays at our hotel bars and the challenges you faced during breakfast. It’s clear that we fell short in providing the level of service you expected, and we’re truly sorry for that. Regarding the room size, we understand that space can be an important factor for comfort. If you plan to stay with us again in the future, please feel free to reach out, and we would be happy to assist in selecting a room type that better suits your preferences. We sincerely appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Komal Patel Guest Experience Executive The Marylebone Hotel
Fantastic experience: After a stressful day dealing with a booking scam, we arrived at this hotel feeling defeated. Alex, the evening receptionist, completely turned our day around. He was incredibly helpful, professional, and patient with all our questions. He even arranged for a room change from a double to two separate beds without any issue. Alex’s warm smile and outstanding service made a tough day so much better. We’re extremely grateful for his help—he truly went above and beyond. Thank you, Alex!
Dear Paul Sulli, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Alex was able to turn around your day and provide the level of service we strive for. His professionalism, patience, and willingness to go above and beyond are truly commendable, and we will be sure to pass along your kind words to him. We understand how frustrating travel and booking issues can be, and we're so glad Alex was able to help make your stay more comfortable. We hope your time with us was otherwise enjoyable, and we would love to welcome you back in the future under much more relaxing circumstances. Thank you again for your thoughtful feedback. Warm regards, Komal Patel Guest Experience Executive The Marylebone Hotel
Fantastic experience: Joshua at the Marylebone cocktail bar was amazing. We went after dinner and he cultivated cocktails to our choosing. He gave us the perfect service as user experience. No complaints.
Dear Isabella, Thank you for sharing your wonderful experience! We are thrilled to hear that Joshua at the Marylebone Cocktail Bar provided you with exceptional service. It’s great to know that he crafted the perfect cocktails for you, and we appreciate your kind words about his attention to detail. We look forward to welcoming you back for another memorable visit! Warm regards, Komal Patel Guest Experience Executive The Marylebone Hotel
Negative experience: Worst service ever! We had to wait for 1 hour for the room.
Dear Iva, Thank you for sharing your feedback with us. I am truly sorry to hear about the delay you experienced during check-in and the inconvenience it caused. Please accept my sincere apologies for the wait and any frustration this may have brought to your stay. We strive to ensure that every guest has a seamless and comfortable experience, and it is clear that we fell short of those expectations on this occasion. I can assure you that we will review what happened to prevent similar delays in the future. Your feedback is invaluable to us, and I hope you might consider giving us another opportunity to provide the high standard of service for which The Marylebone Hotel is known. Should you decide to stay with us again, please do not hesitate to reach out to me directly. I will personally ensure that your next visit is nothing short of exceptional. Thank you again for your feedback, and I truly hope we can welcome you back in the future. Warm Regards, Komal Patel Guest Experience Executive The Marylebone Hotel
Fantastic experience: Convenient location for a business trip, attentive staff I've been recently to the Marylebone hotel for a business trip as it had been recommended to me by a friend. I wasn't expecting much as it was just a business trip, but the style of the hotel and the friendliness of the staff really stood out to me. I was personally welcomed by one of their managers (Sarah) and also had a handwritten note from the team in my room. I found their breakfast lovely and the pool was so beautiful. Sadly, I didn't have time to try it, but I have already booked again for another business trip so hopefully I can do it next time. The cocktail bar is really lush and perfect for a winter drink with clients.
Dear Lionel, Thank you for taking the time to share your experience! We’re delighted that The Marylebone exceeded your expectations for a business trip. It’s great to know that the style of the hotel, the attentiveness of our team, and the personal touches—like Sarah’s welcome and the handwritten note—made a positive impression. We’re thrilled you enjoyed our breakfast and found the cocktail bar ideal for meeting clients. We hope you’ll have a chance to unwind at the pool on your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon! Warmest, Victor Fridman, Guest Experience Manager
Fantastic experience: This is a stylish hotel in the heart of London with lots of shopping options nearby (walking distance). I found it great for both business stays and family stays. The pool is incredibly 18m long and def a must-see!
Dear Andressa, Thank you for sharing such positive feedback! We're pleased that you enjoyed our central location, offering convenient access to nearby shopping, and that you found the hotel well-suited for both business and family stays. It’s wonderful to hear that our 18-meter pool made an impression—definitely a highlight of the property! We look forward to welcoming you back for another memorable stay in the heart of London. Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: Celebrated our 11th wedding anniversary at the Marylebone hotel yesterday. Had a lovely time with excellent food and service received from all. Stayed at the hotel a couple times prior for our staycation. Great service received all round.
Dear Parv Bee, Thank you so much for choosing The Marylebone to celebrate your 11th wedding anniversary! We're delighted to hear that you had a wonderful experience with excellent food and service. It’s always a pleasure to welcome you back, and we’re thrilled that each staycation with us has been memorable. Congratulations on your anniversary, and we look forward to celebrating many more special moments with you! Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: Lovely place. I highly recommend it. Perfect location friendly staff and cosy lobby
Dear Faisal S Thank you so much for your kind words and for recommending The Marylebone! We’re delighted to hear that you enjoyed our location, the cozy ambiance of our lobby, and our friendly team. It’s always our goal to make every guest feel at home, and we’re thrilled that we could provide a memorable experience for you. We look forward to welcoming you back soon! Warm regards, Komal Patel Guest Experience Executive The Marylebone Hotel
Negative experience: I booked a deluxe room. They put us in a room which was clearly a regular room. When I went down and complained, they actually argued with me and said it was a deluxe room. It wasn't. They don't even look similar... it's like giving someone an old Toyota and saying it's a Ferrari. Yes, they both have four wheels and a windshield, but they're not the same thing. They eventually gave us what we paid for, but I seriously did not appreciate the pushback, not to mention the inconvenience of having to repack and move everything after an exhausting and long trip. Considering the price of the room, I would have expected at least a sincere apology... and I didn't even get that.
Dear Daniel, Thank you for sharing your experience with us. I’m truly sorry to hear about the frustration you encountered with your room assignment. It’s absolutely understandable that, after a long journey, you expected a smooth check-in experience and to be settled directly into the room you’d booked. It’s disappointing that this wasn’t the case and that you felt your concerns were not met with the respect and understanding they deserved. Our team’s goal is to make each guest feel welcomed and valued, and it sounds like we missed the mark here, both in the initial room assignment and in the response when you brought this to our attention. We should have responded with the sincerity and prompt service that reflects the standard of our brand. I apologize for the inconvenience of having to repack and relocate, and I’m sorry you didn’t receive the immediate acknowledgment and apology that the situation warranted. Please rest assured that I’ll be addressing this incident with our team to ensure we do better in the future. Your feedback is invaluable in helping us improve, and I hope we’ll have the chance to provide you with the exceptional experience you deserve should you choose to stay with us again. Warmest, Victor Fridman Guest Experience Manager
Negative experience: Terrible I just saw a Rat in the bar area whilst drinking my cocktail. I left straight away. I couldn't believe it Sorry really awful you don't expect that in such a luxurious hotel.
Dear Jane, I sincerely apologize for the distressing experience you encountered during your visit. Seeing a rat in the bar area is unacceptable, and I completely understand your concerns. This is not the standard we uphold, and we take such incidents very seriously. Please rest assured that we will investigate this matter immediately to ensure it does not happen again. Your feedback is invaluable in helping us maintain the high standards of cleanliness and safety that our guests expect and deserve. If you would like to discuss this further or provide any additional details, please feel free to reach out directly. We truly value your feedback and hope to have the opportunity to restore your faith in us during a future visit. Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: I chose a cozy room so my room experience was understandably underwhelming. However, every other aspect of the experience was incredible. The staff are all wonderfully kind, thoughtful, and helpful. They often remembered my name! The breakfast included in my rate was exquisitely delicious every day. The coffee perfect. The waitresses and waiters were fantastic.
Dear Elliot, Thank you for sharing your feedback! We’re glad to hear that, despite your cozy room not fully meeting your expectations, you had an incredible experience overall. It’s heartwarming to know that our staff made such a positive impact, remembering your name and providing thoughtful, attentive service. We’re also thrilled that you enjoyed the delicious breakfast and found the coffee to be perfect! Our team will be delighted to hear your kind words about their service. Thank you again for your insights, and we hope to welcome you back for another exceptional stay soon! Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: Stayed for a night while in London for business. I was so grateful that they were able to give me an early check in after taking a red eye flight. Front desk staff were welcoming and processed my check in quickly. Room was cozy and contained all i needed for a restful stay. Ventured down to the bar/ lounge area and ordered a bite to eat. Had the clubhouse and a warm cup of tea, which came out quick and hit the spot. The outside concierge were always friendly and helpful making coming and going from the hotel that much more pleasant.
Dear Monique, Thank you for sharing your experience with us! We’re so glad to hear that you had a smooth check-in after your red-eye flight and that our front desk staff made you feel welcome right away. It’s wonderful to know that your room was cozy and met all your needs for a restful stay. We’re delighted that you enjoyed your meal in the bar/lounge area, especially the clubhouse and warm cup of tea! It’s great to hear that our outside concierge team was friendly and helpful, enhancing your overall experience. Thank you once again for your kind words, and we look forward to welcoming you back on your next trip to London! Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: stayed at Hotel Marylebone in the summer and had an amazing experience. they treated our family as if we lived there with cookies and milk delivered to the room before bed for our son to the perfect seats for breakfast with a high chair. the hotel is perfect for families, nearby parks and plenty of shops as well as close to the train station. could not recommend enough!
Dear Samantha, Thank you so much for sharing your wonderful experience! We're delighted to hear that your stay at Hotel Marylebone was special for your family, from the cookies and milk for your son to the thoughtful breakfast arrangements. It’s great to know that our location and nearby amenities added to your stay. We truly appreciate your kind recommendation and hope to welcome you and your family back again soon! Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: I was greeted by Jonny at the door who kindly helped me with my bags and guided me to reception where i met the lovely Sagar, who checked me in and talked me through the house rules of the hotel. The hotel staff were all friendly, helpful and welcoming. I enjoyed my stay and had a great time with hopes that l will return again very soon.
Dear Tia, Thank you so much for your wonderful feedback! We're delighted to hear that Jonny and Sagar made such a positive impression during your stay. It's always great to know that our team’s hospitality made you feel welcome and comfortable. We're thrilled that you enjoyed your time with us, and we can't wait to welcome you back for another fantastic visit soon! Warmest, Victor Fridman Guest Experience Manager
Positive experience: Not sure what all the fuss is about. We stayed for a week and will look for somewhere else in the neighbourhood next time we’re in London. The location was fantastic, the restaurant and bar were beautiful, the front office staff were attentive, but our room was bland and uninspired, and breakfast could take five or 35 minutes to be served. While our studio suite was big enough and well laid out, it lacked the design details present in the public spaces of the hotel. In addition, the narrow, deep tub (no separate shower) is an accident waiting to happen. We had stayed in their sister hotel, the Bloomsbury, a couple of years ago. And while the location is not up to the Marylebone’s address, the rooms were beautifully appointed and the service was impeccable. Too bad they didn’t put the Bloomsbury in the Marylebone’s location.
Dear Lisa, Thank you for your feedback, and we truly appreciate the time you've taken to share your thoughts with us. We're pleased to hear you enjoyed our fantastic location, as well as our restaurant, bar, and the attentive service provided by our front office staff. That said, we're sorry to learn that your experience with your room and breakfast service did not meet your expectations. Your comments on the room design and bathroom setup are very helpful, and we will certainly review these areas for improvement. We understand how frustrating inconsistencies can be, especially when comparing different properties within our brand, and we’re sorry to hear that your stay didn’t live up to your previous experience at The Bloomsbury. We value your loyalty and would love the opportunity to welcome you back in the future, perhaps in one of our other room types that might better align with your expectations. Thank you again for your honest review. Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: We stayed here for our anniversary, and it was a treat. Friendly staff, nice vibe and great location made it special
Dear Jane Domb, Thank you for your recent stay at the Marylebone for your special occasion of celebrating your anniversary! We are thrilled to hear we could fully meet your expectation and our hotel staff service, atmosphere and location enhanced your stay and made it special! We look forward welcoming you back in the nearest future to exceed your expectation. Kind regards, Yubin Park Front Office Manager
Fantastic experience: Amazing team, great hotel, superb location
Dear Dr. Bowles, Thank you for your lovely feedback and returning to us for your time in London! We are thrilled to hear that you had such a positive experience with our team and enjoyed both the hotel and the location. It means a lot to us, and we look forward to welcoming you back for another fantastic stay! Kind regards, Yubin Park Front Office Manager
Fantastic experience: Great hotel in fantastic neighborhood. High service with friendly staff. Our room was beautiful with lots of amenities. Highly recommend for a luxury property.
Dear Michael Katz, Thank you for your recent stay at the Marylebone and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our location, service, and the amenities in your room. Our team works hard to create memorable stays for our guests and it is rewarding to know that we succeeded during your visit. We truly appreciate your recommendation and look forward to welcoming you back for another luxury experience in the future! Kind regards, Yubin Park Front Office Manager
Fantastic experience: Amazing hotel , staff and location , hotel is very clean , the staff lovely and friendly, great service , this will be my favorite hotel in London , thank you so much for everything
Dear Buthaina Obaid, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic experience with us and that our hotel, staff, and location exceeded your expectations. It’s great to know that our cleanliness, friendly team, and excellent service helped make your stay memorable. We are honored to be considered your favorite hotel in London, and we look forward to welcoming you back on your next visit. Thank you once again for choosing to stay with us and for your kind words. Warm regards, Komal Patel Guest Experience Executive
Positive experience: Just back from Iceland and a brief stopover in London. Hotel was fine. Clean place, but pricey. Then again London is pricey. Tiniest hotel room I’ve ever stayed in: Less than half the size of a typical Holiday Inn room in USA. Nice neighborhood and quite close to a tube station. Expensive for what it was, but otherwise satisfactory. Had an issue with the bathtub being very high and difficult for my small wife to traverse. Switched us to a room with a walking shower immediately. Thank you Barbara!
Dear Mr. Roman, Thank you for sharing your experience with us. We're glad to hear that you found the hotel clean and in a nice neighborhood, and that our location near the tube station was convenient for you. I understand your concerns regarding the room size and pricing, as London can indeed be quite pricey compared to other cities. I’m pleased that our team was able to promptly switch you to a room with a walk-in shower to better accommodate your needs. We appreciate your feedback and hope to welcome you back for an even more comfortable stay in the future. Best regards, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Stayed here for 2 weeks and it's well worth the price for the service you get.
Dear Cathal Brady, Thank you for your kind review and staying at the Marylebone! We are delighted to hear that your stay was worth the price and that you enjoyed the service provided by the staffs all around the hotel! It means a lot to us that we were able to meet your expectations over an extended stay. We hope to have the pleasure of welcoming you back in the future! Kind regards, Yubin Park Front Office Manager
Positive experience: Good hotel, the room are at a decent size and good quality. The staff is charming. The location is a must in the best London district
Dear Remi Bastoul Durupt, Thank you for your kind words! We're pleased to hear that you enjoyed our hotel's location and found the rooms to be of good quality. It's great to know that our charming staff made your stay even more enjoyable. We hope to welcome you back on your next visit to London! Warm regards, Victor Fridman Guest Experience Manager
Positive experience: The luxury component of this hotel may not be what one would expect. The lobby is very limited in size and the rooms are average at best. Our biggest challenge was the air conditioning not cooling the room properly and resulted with us having to use a fan. Additionally, we were charged four times the amount on one of our bar charges which was resolved at check out. We had mini bar charges because we used the refrigerator to chill drinks. We thought this was resolved at check out only to have our credit charged for usage that never occurred. This is not luxury service and is not a great experience.
Dear Vincent Flickinger, Thank you for your recent stay at the Marylebone and taking the time to share your valuable feedback! It is regretful to hear that your experience did not meet your expectations of luxury, and I apologize for the issues you encountered during your stay. The air conditioning not working properly must have been frustrating, and I’m sorry that it impacted your comfort. We’re currently reviewing our maintenance procedures to prevent such issues in the future. I also apologize for the billing errors you experienced at the bar and with the minibar. It’s concerning to hear about these mistakes, and we’re taking steps to ensure they don’t happen again. Please rest assured that any incorrect charges will be thoroughly investigated and resolved. We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance to provide you with a better experience with our high, usual standards and please do not hesitate to reach out to me directly to [email protected] for your next plan to London. Kind regards, Yubin Park Front Office Manager
Fantastic experience: The bar of the hotel is a very cozy place and the cocktails prepared by Daniele are something amazing. Best negroni ever !
Dear Sofia Antunes, Thank you for sharing your feedback about recent visit to our cocktail bar! We're delighted to hear that you enjoyed our cozy bar and that Daniele's cocktails, especially the Negroni, left such a great impression! Our team is passionate about crafting unique and delicious drinks, and your kind words will certainly make Daniele's day. We hope to see you back soon for another amazing experience! Kind regards, Yubin Park Front Office Manager
Positive experience: Really enjoyed a werkend stay. Room very comfortable. Breakfaat excellent. Staff attentive, discreet, well informed.
Dear Mr O'Gorman, Thank you so much for your kind words! We’re delighted to hear that you had a wonderful weekend stay with us. It’s great to know that you found your room comfortable, enjoyed our excellent breakfast, and appreciated the attentiveness and discretion of our well-informed staff. Your feedback means a lot to us, and we’re thrilled that we could contribute to a pleasant and relaxing stay. We look forward to welcoming you back in the future! Warm regards, Victor Fridman Guest Experience Manager
Negative experience: This hotel does not have a gym or spa - instead it has an agreement with a private gym which insists that guests cannot enter in their hotel robes and slippers to go to the pool but rather one must access like an external visitor and get changed. Unfortunately the staff are rude and unhelpful and i felt very unwelcome. A young arrogant girl wearing a mini skirt and knee high cowboy boots was incredibly and domineering. I have never stayef in a supposed 5* hotel where I was treated like this
Dear Dr. Roos, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the disappointing experience you encountered at the gym and pool during your stay. The treatment you described is completely unacceptable and does not align with the standards we strive to uphold as a five-star establishment. We understand how important it is for our guests to feel comfortable and welcomed, especially when using our partner facilities. It is deeply concerning to hear that the staff at the gym were rude and unhelpful, and that you were made to feel unwelcome. The behavior of the individual you described is especially troubling, and we will be addressing this directly with the management of the gym to ensure that such incidents do not happen again. Your feedback is greatly appreciated to us as we work to improve the experiences of all our guests. Please kindly note that as per the gym rules, bathrobes and slippers are indeed not allowed in the public areas, please note bathrobes and slippers are provided to guests in ThirdSpace changing rooms for any guest that wish to use them within the pool area only. This information can be found in the letter that we place in all our rooms and we kindly recommend all guest to read that prior to their visit to the gym to avoid any disappointment. In the meantime, we would appreciate the opportunity to make this right and hope to welcome you back in the future for a stay that truly reflects our commitment to excellence. Warmest, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: We stayed at the hotel prior to our daughter's wedding and we went from the hotel to the wedding venue. The staff were very thoughtful throughout and upgraded the happy couple's room and decorated it beautifully. The hotel was an oasis's of tranquilly in the middle of the hustle and bustle of London, just what was required on this special occasion.
Dear Sandra, Thank you for your lovely feedback about your recent stay with us. We are honored that you chose our hotel for such a special occasion as your daughter's wedding. We are delighted to hear that our staff's thoughtfulness and the upgrade and decoration of the happy couple's room added to the joy of your celebration. It's wonderful to know that you found our hotel to be an oasis of tranquility amidst the hustle and bustle of London, providing the perfect setting for this memorable event. Your kind words will be shared with our team, who will be pleased to know their efforts were appreciated. We hope to welcome you and your family back for future special occasions or simply for another relaxing stay. Best regards, Victor Fridman Guest Experience Manager
Negative experience: --- **Disappointing and Disconcerting Experience** Our stay at Marylebone was unfortunately extremely disappointing. During our stay, 70 euros and a charger were stolen from our room. When we reported the incident to management, their response was incredibly disappointing. Instead of seriously investigating the matter, they insinuated that we were lying, as if we needed to make up a story for such a small amount of money. It is unacceptable that a hotel of this category does not take the security of its guests seriously and treats their concerns with such skepticism. We expected impeccable service and attention to detail, but instead, we found ourselves having to defend against unjust accusations and feeling insecure. I would not recommend this hotel to anyone who values their safety and desires respectful and professional treatment. Truly a terrible experience that ruined our stay in
Dear Daniele, Thank you for your feedback! My sincere apologies your stay was not as you expected. I have confirmed that our General Manager has been in contact with you directly regarding your recent experience. We hope to have the opportunity to welcome you back soon for an amazing experience as you deserve. Warmest, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Great location very buzzy.Attentive staff.
Dear Keith, Thank you for your feedback. We are delighted that you enjoyed our hotel's very well situated central location, surrounded by lots of restaurants, bars, and cafes nearby. We strive to provide a convenient and vibrant environment for our guests to explore and enjoy. Should you have any further feedback or suggestions, please do not hesitate to let us know. We look forward to welcoming you back for another enjoyable stay. Warm regards, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Had a wonderful long weekend stay at The Marylebone. The room on the 7th floor was much larger than I was expecting from a London hotel with 2 big windows staring out at the BT Tower. It was spotlessly clean and provided a lot of amenities that were replenished daily. Location was perfect to explore London with many lovely restaurants around to enjoy a meal outside - including the hotel's brasserie. Staff were professional and friendly, especially those working at the cocktail bar. The only downside would be the air-con in our room was not sufficient enough to cool the room. Other than that, it was a fantastic hotel and I was sorry to leave.
Dear Wendy, Thank you for your wonderful feedback! We’re delighted to hear that you had an enjoyable long weekend stay at The Marylebone and that you appreciated the spacious room with its stunning view of the BT Tower. It’s great to know that you found the room spotlessly clean and well-stocked with amenities, and that our location was ideal for exploring London. We’re also pleased to hear that you enjoyed the nearby restaurants and our brasserie, as well as the professional and friendly service from our staff, especially at the cocktail bar. We apologize for the inconvenience you experienced with the air conditioning. We will look into this issue to ensure a more comfortable experience for our future guests. Thank you for choosing The Marylebone. We hope to welcome you back soon for another fantastic stay. Best regards, Victor Fridman Guest Experience Manager
Negative experience: I don’t understand how this hotel is considered luxury/5 star. My room was 3 star at best, extremely small and had an odd smell. And the staff was not accommodating at all. Great location and breakfast was decent but if you are going to stay at this hotel thinking you’ll get luxury, there are many other way better options in London (w comparable prices).
Dear Sarah, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay did not meet your expectations. Your comments are very important to us, and we take them seriously. We regret that your room did not meet your expectations in terms of size and cleanliness. We aim to provide a comfortable and luxurious experience for all our guests, and we are disappointed that we fell short in your case. Please rest assured that we will address these issues with our housekeeping team to ensure that such incidents do not occur in the future. We are also sorry to hear that you found our staff unaccommodating. Our team is trained to provide exceptional service, and we apologize if this was not reflected during your stay. We will be reviewing your comments with our staff to improve our service standards. On a positive note, we are glad that you enjoyed our location and found the breakfast decent. However, we understand that the overall experience did not align with the luxury standards you were expecting. We value your feedback as it helps us improve, and we hope you might consider giving us another opportunity to provide you with a stay that meets your expectations. Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: I was very very happy with the service and my stay to
Dear Usman, Thank you for taking the time to share your feedback. We are delighted to hear that you were very happy with the service and your stay at our hotel! Your positive comments about our service mean a lot to us, and we are thrilled to know that we met your expectations. Our team strives to provide exceptional experiences for all our guests, and it’s wonderful to hear that you enjoyed your time with us. We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: The location is perfect for central London shopping, theatres, Eurostar and museums.
Dear R Mac, Thank you for your kind feedback. We're thrilled to hear that you enjoyed our prime location, perfect for central London shopping, theatres, Eurostar, and museums. It's wonderful to know that our location added convenience and enjoyment to your stay. We look forward to welcoming you back for another great experience soon! Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: Had a short stay here it was fantastic! The staff were really friendly, the hotel is stunning and the food is wonderful. There is no other hotel like this in the area, would highly reccomend!
Dear Moe, Thank you so much for your wonderful feedback! We are thrilled to hear that your short stay with us was fantastic. It’s great to know that you found our staff friendly, enjoyed the stunning ambiance of our hotel, and appreciated our wonderful food. We strive to provide a unique and memorable experience for our guests, and we’re delighted that we succeeded during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: Great location and really surpassed my expectations of the rooms. The pictures don't do it justice. Plenty of pub options around too
Dear Ashley, Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our great location and that our rooms surpassed your expectations. It's always rewarding to exceed our guests' expectations and provide a memorable experience. We appreciate your compliment about our location and the surrounding pub options. We strive to offer convenience and comfort to enhance your stay. We look forward to welcoming you back for another enjoyable experience! Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: A beautiful and very clean hotel, the service is very nice and the staff are nice and helpful
Dear Nasib, Thank you for your lovely feedback! We are delighted to hear that you found our hotel beautiful and very clean. It’s wonderful to know that you appreciated our service and found our staff to be nice and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: I recently stayed at this hotel for business purposes. The location is perfect and ideal for visiting restaurants and shops nearby. The hotel itself is pristine, immaculately clean and the staff were amazing. I would recommend using the hotel restaurants, you will not be disappointed. All in all an amazing place to stay.
Dear Steve, Thank you for your wonderful feedback! We are thrilled to hear that you had an amazing stay with us during your business trip. It's great to know that you found our location perfect for visiting nearby restaurants and shops, and that you appreciated the pristine condition of our hotel. We are especially pleased to hear that our staff made a positive impression and that you enjoyed our hotel restaurants. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay. Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: Best services provided by the hotel team, thanks for Saqar for his warm welcoming and professional services
Dear 3. H, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the best services provided by our hotel team. Your kind words about Sagar's warm welcome and professional service will be shared with him and the rest of our team. We look forward to welcoming you back for another great stay. Best regards, Victor Fridman Guest Experience Manager
Fantastic experience: Very nice chic and cool place. Really good location. Also great that the hotel has a gymnasium. Would recommend this place and for sure come back, next time visiting London.
Dear Matty, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be chic, cool, and in a great location. We're glad that you appreciated our gymnasium facilities, as we strive to provide amenities that enhance our guests' experience. Thank you for recommending us! We look forward to welcoming you back on your next visit to London. Please don't hesitate to reach out if there's anything more we can do to make your stay even better. Warm regards, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Was pleasant when I stayed there
Dear Harley, Thank you for your feedback! We are delighted you had a memorable stay with us! We look forward to welcoming you back soon. Warmest, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Great place to stay and relax . Close to many shops and restaurants. The staff here are very friendly and polite and the rooms are clean and modern. I like this hotel a lot and recommend it to anyone
Dear The Binners, Thank you so much for your positive feedback! We're delighted to hear that you had a great experience at our hotel and enjoyed your stay with us. It's fantastic that you found our location convenient, with close proximity to shops and restaurants. We're pleased that our friendly and polite staff contributed to making your stay enjoyable, and that you found our rooms clean and modern. Thank you for recommending us! We truly appreciate your endorsement and look forward to welcoming you back for another relaxing stay. If there's anything else we can do to enhance your next visit, please let us know. Warm regards, Victor Fridman Guest Experience Manager The Marylebone Hotel
Positive experience: Been here for almost a week for a summit and I must say the set up here is amazing 1. Big size meeting rooms 2. Logistics v well arranged 3. Good food options - I must admit I am spoilt by Andreea who gave me so many options given I am pure vegetarian. She is excellent at providing customer service. Absolutely top class! The chef has been kind enough to ensure I don't struggle :) 4. Breakfast bar is amazing with the varieties 5. Cleanliness in the room top class! Second to none. 6. Location is abs fantabulous 7. Ambience is fantastic Really just one downside - size of bathroom is really small. Have hurt myself a bit but you get use to it. Overall really good.
Dear Sagar, Thank you for your positive feedback about your stay during the summit. We're glad you enjoyed the spacious meeting rooms, well-organized logistics, and excellent food options, especially Andreea's assistance with vegetarian choices. Our breakfast bar and room cleanliness were highlights, and we're thrilled you appreciated our fantastic location and ambience. We apologize for the inconvenience regarding the bathroom size but are pleased overall you had a great experience. We look forward to welcoming you back soon. Best regards, Victor Fridman Guest Experience Manager The Marylebone Hotel
Fantastic experience: Great location in Marylebone. Nice rooms. Staff was super nice - all the way from reception, the doormen, the housekeeping staff to the bar staff.
Dear Stern, Thank you for your wonderful review. We are delighted to hear that you had a great experience at our hotel in Marylebone. It's fantastic that you enjoyed our great location and found our rooms comfortable. We greatly appreciate your kind words about our staff, from reception to the doormen, housekeeping, and bar staff. Providing excellent service is our priority, and we are pleased that our team contributed to making your stay enjoyable. Thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant experience at our hotel. Warmest, Victor Fridman Guest Experience Manager
Fantastic experience: Great location, clean and tidy rooms. Very efficient staff.
Dear Khalid, Thank you for your feedback! We are delighted to hear you had a lovely stay with us. We look forward to welcoming you back soon. Best, Victor Fridman Guest Experience Manager
Fantastic experience: Stayed there twice this month and it is a great option in terms of location, service, cleanliness and comfort. The bathrooms are extremely tiny but everything else makes up for it. The highlight though is the service by the hotel doorman David. Polite, friendly and kind, he set the bar high in terms of what hospitality and customer service should really be :) Their all inclusive breakfast offers a good selection of both hot and cold dishes. Overall, a great experience.
Dear Naina, We are so happy to read from you and to learn that you had a brilliant stay with us. Thank you for your glowing review regarding our location, efficient service, overall cleanliness and also the exceptional service you received from our doormen particularly David. Your comment will surely make his day. We look forward to welcoming you back soon. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: Such a lovely hotel in a great neighborhood! The staff are absolutely wonderful, going out of their way to make guests feel welcome and to celebrate special events. They gave our daughter a stuffed animal and had prosecco, treats, and flowers waiting in our room. Highly recommend!
Dear Amanda, Thank you so much for your kind words and recommendation! We're thrilled to hear that you enjoyed your stay and that our staff made your experience special. It's wonderful to know that your daughter appreciated the stuffed animal and that the prosecco, treats, and flowers in your room added to your celebration. Our team takes great pride in making our guests feel welcome and creating memorable experiences, so your feedback means a lot to us. We're delighted that you found our hotel lovely and enjoyed the neighborhood as well. We look forward to welcoming you and your family back for another wonderful stay in the future. Best regards, Victor Fridman Assistant Front of House Manager The Marylebone Hotel
Fantastic experience: Rooms are small but well kept. The gym is very good make sure to get there before they close. They also have nutritious food in the gym. The food in the restaurant is good and the cocktails are fantastic. Also is close to many good restaurants and the high street Marylebone. There is one fun pub nearby called The Marylebone check it it out it won’t disappoint.
Dear Yamil Santiago, We are delighted to hear you had a memorable stay with us. Our gym is indeed fabulous! Hope you had the opportunity to enjoy the pool? Thank you for your feedback! We look forward to welcoming you back soon. Warmest, Victor Fridman Assistant Front of House Manager
Fantastic experience: I recently had the pleasure of staying at the Maybourne hotel for a week and it exceeded all my expectations. One of the highlights of our stay was the dining experience. The hotel's restaurant and the cafe offered a diverse menu of delectable dishes, each expertly prepared and bursting with flavor. The most important for us was the outstanding service from the hotel staff. Jasmin was so friendly, attentive, professional, personable, and knowledgeable about the menu. Jasmin went above and beyond to make our stay comfortable and enjoyable and always with a smile. A truly delightful experience - thank you! I can't wait to return for another unforgettable stay.
Dear Anna, We're delighted to learn that your recent stay at the Maybourne hotel surpassed your expectations! Our diverse menu of delectable dishes and the exceptional service provided by Jasmin truly made your experience memorable. Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another delightful stay in the future! Warmest, Victor Fridman Assistant Front of House Manager
Negative experience: Stayed last week hoping to get some rest between 2 heavy days of meetings as opposed to traveling home by train. So expected to be able to rest for nearly 300 a night. A neighbouring guest decided to party on their room terrace until 3.30am in the morning, keeping me wide awake. I called the desk several times - they did not solve it and did not offer to move me. In the morning, bleary eyed after 3 hours sleep, I complained. They offered me a free coffee to go, and then breakfast (which was incidentally included in the room rate). Room itself was nothing special. Location to the other room with a terrace is an issue - it’s on a small courtyard boxed in on 4 sides so very echoey if someone decides to play up. Not what you expected from a reasonably high end hotel Cancelled my stay the next week and won’t stay again.
Dear Anne-Marie, We're deeply sorry to hear about your disappointing experience during your stay at our hotel. It's unacceptable that your rest was disturbed by noise from a neighboring guest, and we apologize for the inconvenience caused. Your feedback regarding the room location and the handling of the situation by our staff has been duly noted, and we're committed to addressing these issues to prevent similar occurrences in the future. We understand your decision to cancel your upcoming stay, but we sincerely hope you'll reconsider giving us another chance to provide you with the exceptional experience you deserve. Please accept our apologies once again. Warmest, Victor Fridman Assistant Front of House Manager
Fantastic experience: Afternoon tea at The Marylebone Hotel is an experience worth indulging in, especially if you snag a deal and don’t mind paying a bit extra for service. The tea selection is exceptional, catering to both traditional and adventurous palates, while the assortment of pastries and sandwiches is both delicious and elegantly presented. The setting is sophisticated yet welcoming, ensuring a relaxed atmosphere perfect for leisurely sipping and chatting. Whether you're celebrating a special occasion or simply treating yourself, the extra cost for service is justified by the attentive staff and the overall quality of the experience. A visit here promises a delightful blend of luxury and comfort, making it a must for tea lovers and those seeking a quintessentially British experience.
Dear Chatchapong Samutalai, We are so excited to read your lovely comment about our afternoon tea at The Marylebone Hotel. Thank you for highlighting our services, offerings and location, the hotel indeed is luxurious and relaxing with great selection of sandwiches and teas. We are indeed glad and happy to see that your visit to us was very memorable and we sincerely do hope that we would have the pleasure of hosting you again in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: This is a great hotel. The service is wonderful, I would specially like to call out the door staff who have been amazing since we checked in
Dear Keith, Thank you greatly for taking the time to leave us a well detailed and lovely review. We are delighted to read from you and to learn that you had a pleasant and delightful stay with us. Thank you for highlighting the service you received from every member of our team particularly Sagar, who is known for always going above and beyond for every of our guest. We are also happy to know that our location was perfect for your visit and that you enjoyed dinning with us at our outlets. We look forward to your next stay with us. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: Great quiet location steps away from the famous shopping hub of Oxford street. Rooms are smaller but the amenities and choices of restaurants is excellent.
Dear Zinnia Pardiwala, Thank you for staying with us and for taking the time to leave us a review. We are excited to know that you had an amazing stay with us and that you found our location perfect for your visit. We look forward to welcoming you when next you stay with us. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: Didn't stay at the Marylebone but went for a couple drinks after dinner at the 108 Brasserie at the cocktail lounge which was very nice. Good selection of drinks, nice table service.
Dear Mani S, Thank you for your recent visit to our 108 restaurant. We are excited to see that you had an amazing evening with us. Thank you for highlighting our drink selection and service from our host. We look forward to having the pleasure to welcome you in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Positive experience: Good facilities and friendly staff but some rooms are very very small with a window looking directly into an inside wall.
Dear Urban Horizon, Thank you for staying with us and for taking the time to leave us an honest review following your recent stay with us. We are thrilled to know that you enjoy the use of our facilities and that you found every member of our staff friendly. We are sorry to hear that your room did not meet your expectation and that the location was not that great for you. Please, do note that every of our rooms varies in sizes and features and we do hope that we will be able to host you in our bigger rooms when next you stay with us. Thank you once again for sharing your experience with us and we look forward to welcoming you back in the near future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: A beautiful and very clean hotel, the service is very nice and the staff are nice and helpful They just needs more halal food
Dear Sara Almanbahi, We are appreciative of your honest feedback following your stay with us and we are thrilled to know that you had an amazing and memorable stay with us. Thank you kindly for your lovely words towards our member of staff. Thank you once again for sharing your experience with us and we look forward to welcoming you back in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Positive experience: The location is good , I found the place is very comfortable and at the corner. You can walk around and have beautiful memories ✨️
Dear Miss Saba, Thank you for taking time to write us your feedback regarding your recent stay with us. We're thrilled to hear that you found our location convenient and that you enjoyed the comfort of our place. It's great to know that you were able to explore the area and create beautiful memories during your stay. We look forward to welcoming you back for more memorable experiences in the future! Kind regards, Sri Sompalli Guest Experience Host
Fantastic experience: It's been a year since I stayed here, but the memories from The Marylebone Hotel are vivid as ever. The guest experience here really leaves a lasting impression. As a designer, I was really touched by the environment, colors, and comforts of the hotel. (The breakfast is an especially wonderful experience there... mohair velvet covered banquettes, colorful British wallpaper, elegant lighting - with fresh-served juices, a plentiful buffet, and a hot menu -- It sets the tone for such a great day ahead in London.) **Though,** it is the people of The Marylebone hotel that make it so exceptional. The hospitality and care for guests goes beyond what I would have ever expected, and they make the hotel a truly remarkable place. They go above and beyond, and I'm very grateful to them for making our stay at the hotel, where we'd come for rest & respite, such a significant part of our memories there. The Marylebone Hotel is warm, welcoming, and they do it with style. We cannot wait to be back!
Dear Sarah L. Fowler, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. We are delighted to know that everyone of our staff member was able to make your stay memorable through our excellent service and thank you for highlighting this. It is our commitment to provide exceptional service, and your feedback reinforces that we are on the right track. We appreciate your lovely comments regarding the hotel's decorations and interior, we are sincerely happy that your expectations were met in the regard. Thank you once again for sharing your experience with us and we look forward to having the pleasure of welcoming you back in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: Lovely hotel, in great location. Quiet and cozy, reception team amazing, Roxana was so professional and sweet. Also the bar and being looked after Michele the Italian guy, was just perfect. Enjoying his recommended Pommery champagne, was just perfect. Thank you, I will come back!
Dear Blas Martinez, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. We are thrilled to know that you had a pleasant stay with us, and we appreciate your kind words towards the member of our staff particularly Roxana and Michele who looked after you during your stay with us and your visit to our bar. Our guest satisfaction is our utmost priority. We will extend your feedback to Roxana. Thank you once again for sharing your experience with us and we look forward to welcoming you in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: Lovely hotel in an excellent location. The hotel itself is immaculate. A special shout out to Farukh from room service who couldn’t have been more helpful. Will definitely stay in the hotel again. Highly recommended.
Dear Colin Armstrong, Thank you so much for staying with us and for leaving a lovely review. We are delighted to know that you had an amazing stay with us and that you found our location excellent and accessible. We appreciate your kind words towards Farukh, we will extend your kind words to him. Thank you once again for sharing your experience and we can not wait to welcome you back. Kind regards, Blessing Oyewumi Guest Experience Executive
Positive experience: I stayed in this hotel during the Christmas season. The location is good and the hotel is decent. Unfortunately for me, my room faced a brick wall. It was quite disconcerting as it was difficult to know if it was day or night. I looked forward to stopping into the lobby bar in the evening for snacks and drinks. The bar staff were very nice. FYI – Watch out for your credit card statement. I had charges that I didn’t recognize from the Marylebone and when I inquired, I was told that it was “probably” from an establishment in the area. I submitted a fraud claim to my credit card company, however, I reached out once again to the hotel and asked them to have the charges reviewed by management. I asked if this possibly came from the hotel lobby bar. I await their response and am annoyed that this has required so much energy from me.
Dear Ms Morrison, Thank you for sharing your experience at The Marylebone, and we appreciate your positive comments about our location and the hospitality of our lobby bar staff. I'm genuinely sorry to hear about the challenges you faced during your stay and the billing concerns you've encountered. Regarding your inside facing room, I understand how this could impact your overall experience. We always strive to meet our guests' preferences, and I apologize if we fell short in providing you with a more satisfying room assignment. I would also like to refer that our higher category rooms are outside facing and would probably fit your preferences better. Your feedback is valuable, and we will take this into consideration as we continue to improve our guest services. I'm equally concerned about the charges on your credit card that you find unfamiliar. I want to assure you that we take such matters seriously, and I would appreciate the opportunity to investigate this further. Could you please contact me directly at [email protected] so that we can discuss the specific details of your billing concerns? I am here to assist you in resolving this matter promptly. Once again, I apologize for any inconvenience you've experienced, and I look forward to the opportunity to address your concerns personally. Thank you for bringing this to our attention, and I hope to hear from you soon. Kind regards, Sri Sompalli Guest Experience Host
Fantastic experience: Excellent one night stay for a short stopover. Great service, friendly staff, and excellent location with access to Elizabeth line
Dear Noah Silverman, Thank you for staying with us and for your great feedback. We are thrilled to know that you had an amazing stay with us. Thank you for your kind towards towards our member of staff and for highlighting our location as a convenient link to the Elizabeth line. We appreciate your review and we look forward to welcoming you in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: My stay at Marylebone Hotel was excellent. The location was perfect, walking distance to great restaurants and major streets. The room was clean and comfortable. The restaurant at the hotel had great food. The cocktail bar was amazing featuring delicious drinks and friendly service. I was very impressed with the excellent customer service provided by Concierge. Saad and Mandar were incredibly helpful, providing recommendations for restaurants and activities. Thank you to all the staff for making my stay wonderful. Will definitely stay here again.
Dear M Shalini Thank you so much for your fantastic review of your recent stay at the Marylebone Hotel. We're thrilled to learn that your experience with us was excellent and that our prime location, comfortable rooms, and dining options met your expectations. It's wonderful to hear that you enjoyed the delectable dishes at our restaurant and savored the delightful drinks served at our cocktail bar. We're proud of our team's dedication to providing friendly and attentive service, and we'll be sure to pass along your kind words to Saad, Mandar, and the entire staff. We're delighted that our Concierge team could assist in making your visit memorable by offering valuable recommendations for local restaurants and activities. Your appreciation means a lot to us, and we're grateful for your acknowledgment of our efforts in ensuring a wonderful stay for you. We can't wait to welcome you back for another exceptional stay at the Marylebone Hotel. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. Kind regards, Sri Sompalli Guest Experience Host
Negative experience: Promised a room upon arrival via phone from airport which didn’t happen , had two reservations and my friend was moved twice from her room for a worm in her second room and which hence made her lose her kindle in her third room into her fourth room , she didnt notice until three days later and room service never alerted her they had it even though we were still staying at the hotel until yesterday , they also made her pay to send it to our new hotel 35 pounds , which she would have never left it it wasn’t for All the moving that they made her do due to the unavailability of rooms. I also left a kind of expensive skirt in my room that was tailored made and even though I stayed in my room for 6 days I also was never called to be told it was found , and I just discovered today that it’s missing since I went to go where it for the event I had for tonight.
Dear Mrs Luna, Thank you for sharing your recent experience with us. It was a pleasure speaking with you over the phone and via email yesterday. I'm delighted that we were able to find a positive resolution to the concerns you raised. I sincerely apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work towards continuous improvement. Your feedback is invaluable in our commitment to delivering exceptional guest experiences. I'm glad to hear that you're considering a return to our hotel. We are already looking forward to welcoming you back. I hope you have made a safe return home, and we eagerly await the opportunity to host you again soon. Warm regards, Jorge Coutinho Front Office Manager
Positive experience: Stayed for one night only for Christmas Party in London. Nice and cosy rooms, clean, good service
Dear Ludmila Hirkova, Thank you for staying with us and for taking the time to leave us a feedback. We are delighted to know that you had a pleasant stay with us. Our guest satisfaction is utmost priority. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Kind regards, Blessing Oyewumi Guest Experience Executive
Fantastic experience: 5 stars,amazing location, very welcoming and superb staff, strongly recommend 108 restaurant and the cocktail bar
Dear Mr Martins, Thank you for taking time to rate us your feedback regarding your recent stay with us. We always appreciate hearing back from our guests and it gives us great pleasure to learn that you had such a memorable experience. Our guests satisfaction is our utmost priority and we truly appreciate your appreciation and hope to have the pleasure of welcoming you back for another exceptional stay in the near future. Kind regards, Sri Sompalli Guest Experience Host
Fantastic experience: We had a great time at this hotel, the service was excellent. The rooms were okay, well appointed but a little tight for a 5-star hotel. Overall though, a really nice vibe and ultra-friendly staff.
Dear Mad_Z, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great time at our hotel and that you found our service excellent. Your kind words about the vibe and our ultra-friendly staff are truly appreciated. We value your input, and I would like to express our apologies if you found the rooms a bit tight for your expectations, but it's wonderful to know that, overall, you enjoyed your stay with us. If there's anything specific you think we could improve or if you have further comments, please don't hesitate to share. We look forward to the pleasure of welcoming you back to The Marylebone Hotel in the future. Warm regards, Jorge Coutinho Front Office Manager
Negative experience: My stay at The Marylebone Hotel was a total letdown. Right from the start, they tried to charge me twice for the deposit, even though the money had already been taken from my account. They wouldn't budge, despite me showing them proof from my bank statement. The room was tiny - I could barely fit my carry-on bag in there. When I asked for a bigger room, they wanted to charge me an extra £50 a night. And that's not all. Every morning, I was woken up at 8 am by the loud, unprofessional chatter and banging from the cleaning staff, even though I had the "do not disturb" sign up. Other guests even had to tell them to keep it down! To top it off, the view from my room was terrible, and definitely not worth the extra cost. After nine nights of loud noise of chatting, laughing and banging which was waking up everyone from 8:00am every single day, I can honestly say I won't be coming back to The Marylebone Hotel. It doesn’t stop there, unfortunately while checking out I asked the hotel when are they planning to release my deposit and they mentioned that it has already been released which did not make any sense since the amount is still held in my account by the hotel. They insisted that they have released it and I had to call the bank to confirm that it’s still held from their end, after a lengthy investigation they said to expect it soon (soon meaning 1-2 months) which is honestly ridiculous since this never happens. Hence, I'd advise anyone else to think twice before booking here. There are way better 5-star hotels in London. What a letdown!
Dear Ms. Nouf, Please accept our sincere apologies for the inconveniences you experienced during your recent stay with us. Your comments are crucial to our ongoing efforts to enhance our services, and I want to assure you that steps will be taken to address the issues you've raised. We genuinely appreciate your patience and understanding. In light of your experience and feedback I’ve just reached out to you via email to acknowledge your issues and also taking steps to rectify them. Looking forward for your reply, and I sincerely hope to have the opportunity to welcome you back for a more positive experience in the future. Warm regards, Jorge Coutinho Front Office Manager
Negative experience: I went the 108 brasserie bar today. ( it was second time visit there this year ) And the staff from the bar were nice and kind. But after I use bathroom, there was a christmas tree next to the bar. I was taking picture of christmas tree, a woman who shorts hair with glasses on, said to me you should have to ask permission to take a picture. Even though there wasn’t anyone next to the christmas tree. If it’s not allow taking pictures of christmas tree, then you should have to notice with paper or something. I feel like this is kind of racism to me. It was bad experience. I will not go there again.
Dear Jin, Thank you for taking the time to share your thoughts, though I was naturally, extremely disheartened to read your review. I would like to clarify that we do not have a member of staff matching your description, and can also advise that all guests and patrons are allowed, and in fact encouraged, to take photographs of our Christmas decorations - and we certainly do not require permission prior to doing so!. Could this have perhaps been another patron sharing their thoughts? Jin, it is very disheartening to see that this had such an impact on what appears to have been another wonderful visit with us. I certainly respect your sentiment with regards to returning, but sincerely hope that you we have the opportunity to welcome you back again. Kind regards, Stephanie Patteson Guest Experience Manager
Fantastic experience: The venue sourcing team at Flavour Venues and Events find that first-hand experience is the best way to recommend the right venues to our clients. Our September 2023 London research visit brought us to The Marylebone. This handsome property near Bond Street, Mayfair and Soho offered luxurious tranquillity in a popular part of town. With excellent travel connections and a wealth of nearby shopping, dining and entertainment, The Marylebone is perfectly positioned for leisure guests, plus business stays and corporate events. The Marylebone houses a premium collection of 252 bedrooms and suites set across 7 floors. Ours featured a gigantic and extremely comfortable bed, in a room which was well insulated from any outside street noise. Such features as a workspace, safe, smart TV and minibar are a welcome touch for business travellers like us. Luxury toiletries, robes, slippers, and premium technology made our stay even more special. The room was spacious and lavishly decorated to a timeless fashion, ensuring a great sleep and a relaxing stay. We were given a comprehensive tour of the communal areas and event spaces by Stephanie, MICE Sales Manager for The Doyle Collection (to which The Marylebone belongs). We were totally smitten by the décor of the Cocktail Bar, which is inspired by the four seasons of the year. The space fills with natural light during the summer months and offers fireside warmth in winter. The hotel offers an impressive range of meeting rooms and versatile event spaces. A highlight for us was Number Six. This stunning, multi-purpose space has a private ground floor entrance, with its own cloakroom and reception area. The space is bathed in daylight, with mirrored surfaces reflecting the rich colours of the furniture and wooden floor around the room. There’s capacity for up to 250 standing guests, with moveable walls and even a lavish concealed bar which transform the space for a multitude of uses. Other impressive spaces include The Courtyard, an internal terrace featuring a retractable roof and striking fireplace for year-round events, such as private dinners under the light of the stars. The Blue Room, as the name suggests, is vibrantly decorated, and offers configurations to suit events from 8 to 80 guests. Every space we viewed had been furnished and finished with loving attention to detail. Our stay included breakfast, which gave us the opportunity to sample one of the best full Irish breakfasts I’ve enjoyed. The food was of excellent quality, and service was warm, friendly, and attentive, giving us confidence that event guests would be well looked after too. The delicious calories offered at the table were well spent at the onsite Third Space luxury health-club and gym. Featuring cutting edge equipment, great spa facilities and an energetic vibe, I can honestly say they were the most impressive hotel fitness facilities I’ve used. With their collection of top tier event spaces, luxuriously comfortable bedrooms, plus the five-star hospitality we enjoyed, we’re delighted to recommend The Marylebone to our clients. To plan your corporate events at this excellent hotel, contact the team at Flavour Venues & Events.
Dear Tom Evans, Thank you for taking the time to write such a wonderful review after your recent stay with us. We are delighted that you enjoyed the facilities of the hotel, the rooms that provide a central location across London and our hospitality from the heart. I am very happy to read that Stephanie made such a great impression, makes me really proud when reading your lines. The Marylebone is known for its fantastic service, and it is great to see that this, to a certain extent, was your experience. We strive to create a culture at the hotel to be friendly, warm welcoming and to provide a service with a smile. We look forward to welcoming you back soon! Kind regards, Andras Jeremias Guest Experience Manager
Fantastic experience: One of the best steaks I have ever had in my life! Great ambiance too.
Dear Peter Boonman, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. We really appreciate your feedback regarding the high quality of our steak, we are trying our best to provide the best quality of service in every area possible. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Our home whilst we were in London was The Marylebone Hotel. Amazing location. The Loft suite is huge and very luxe. Attention to detail is very apparent in all the little touches, including linen and bathroom amenities. Indoor swimming pool, gym, bar and restaurant all top notch. We will be back!
Dear Mr Meadowcroft, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I am very happy to read that you have managed to explore all of our facilities and had such a great time while staying at The Marylebone Hotel. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Nice boutique hotel for a company event. Event organisers invited too many people though and so service suffered accordingly, and event came across as a little disorganised. But when we did eventually get some finger food and small bowls, it was generally very good. One disappointing pice of charred beef on a stick, needed a sauce, and I had to return the meat 'semi masticated' as it was surprisingly pure gristle- not up to the hotels usual standards at all, and embarrassing to attempt to eat it amongst work colleagues. . Nobody's perfect though and I love the ambience in the hotel, and I would always recommend them.
Dear Mr Derek Small, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had enjoyed your time spent at the Marylebone Hotel. Please kindly accept our apologies about the piece of charred beef on stick that you had to return, I really hope that this did not have a negative effect on your overall experience. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Negative experience: I stayed here from 14-19 July and I have been sending them emails regarding the refund of my security deposit but no response!!!
Dear Sara e7, Thank you for taking your time to provide us a feedback from your stay. Please kindly accept our apologies for the inconvenience experienced with the refund of your security deposit. Please know that the issues you experienced are not typical of the level of service and hospitality that we strive to provide to our guests. We have now released you security deposit and sent you a confirmation email. Should you not receive it please do not hesitate to contact us. Thank you very much for you understanding and wishing you a great weekend. Ward regards, Andras Jeremias Guest Experience Manager
Positive experience: Lovely boutique hotel in a great location. I was pleased with almost everything about it—including the continental breakfast (and waitstaff) at the hotel restaurant. Best thing: the shower pressure is divine! I say this as a person who is 5’2” with thick hair. It’s so rare I get to enthuse over the water pressure in a hotel. Worst thing: the bathroom layout. Getting out requires somewhat dangerous contortions (stubbed toes on dry feet, potential slippage on wet ones). Whoever designed these bathrooms should try using one.
Dear Janine Southard, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I really appreciate your feedback regarding the layout of our bathrooms, please note that we will look into improving this feature in the future as the happiness and comfort of our guest is our main priority. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: My wife and I stayed at The Marylebone last week for five nights. We were in town for a business conference and a little sightseeing afterwards. We booked the hotel through American Express Fine Hotels & Resorts collection and found it to be fairly central to everything we needed to do. Unfortunately, upon arriving in England, my baggage was lost and I was actually told by British Airways that it was stolen. I had a business conference for two days immediately following our arrival, and we were in a panic to begin replacing my suits and other items. Once we arrived at the hotel, we went to our assigned hotel room. Frankly, we were not enthralled with the first room we were presented with because it had an odd shape, and we had booked a larger studio suite. The staff accommodated us by showing us other available rooms we could possibly move to, but we needed to go shopping to replace my items. Adrian, the concierge, had been discussing with my wife where to go to get suits and a tailor. Adrian went so far as to locate a tailor that he knew and had them on standby for me, so no matter what, I could have my suits tailored immediately. To make a long story short, we ended up purchasing the suits at the store he recommended and had them tailored immediately so that everything went smoothly with my conference. When we returned to the hotel, the staff had located a room on the seventh floor to move us to. That room was far superior to the others and came at no additional cost. That night, we sat at the hotel bar, spoke with the wonderful bartenders from Italy, and finally got to relax and start enjoying our trip. From the front desk staff to Adrian at the concierge, the doorman, and the cleaning staff, our service experience was exceptional. I am very impressed with this hotel and will stay there again on my future trips to London. Thank you, everyone at The Marylebone!
Good Afternoon William G, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. I am delighted to read that Adrian at the hotel was able to assist you during your stay in a kind and positive manner and gave his very best in providing the highest standard of service. It makes me really proud when reading your review and I very happy that we have managed to make your stay so memorable. Also I am very happy to read that the majority of our departments managed to deliver such an exceptional service during your stay and made you feel appreciated and very comfortable. The Marylebone is known for its fantastic service, and it is great to see that this, to a certain extent, was your experience. We strive to create a culture at the hotel to be friendly, warm welcoming and to provide a service with a smile. Thank you again for sharing your experience and I wish you a relaxing afternoon. Kind regards, Andras Jeremias Guest Experience Manager
Fantastic experience: A stunning hotel in a quiet location in the big smoke. Rooms were clean and tidy. Only suggestion I could make is that they need new doors on the rooms as you can hear quite a bit if you have noisy neighbours down your corridor. Didn't quite help that there were people shouting at 3 am and then 6am.
Dear Philip Sparkes, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. Please kindly accept our apologies for the inconveniences experienced during you stay in particular the noisy corridors and please note that i have now relayed this to our team. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: My first choice to stay when visiting London again. Many thanks to Mr. Nasimul Haque for his support during my stay.
Dear Mohe Saad, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I am very happy to read Nasimul has managed to help you during your stay in a very professional and efficient manner. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Great room size for middle of London. Service by staff was amazing and they truly did try and make our stay as good as possible. Bathroom was slightly small but possibly similar to other hotels in the city. The products they used in the bathroom were luxurious. Breakfast was included in the room and it was a good quality breakfast where they had a continental buffet but we could still order the main which was freshly cooked.
Dear Eleanor Cheng, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: I had a great time staying at the hotel, the best thing about it is that the it’s close to most shopping stores and restaurants, yet in a quiet neighborhood. I had an excellent experience, as by the time I checked out leaving to airport, Adrian helped me measure the weight of my luggage in the hotel before heading to airport, as that helped me not go through the struggle at the check in desk! We had to move stuff from one bag to the other up to 3 times to insure we don’t exceed the limit. Staff are super friendly and helpful. Didn’t have enough time to try the restaurants and other facilities. But Adrian was always nice, and although I’m always in a rush. I can still remember his face, he never hesitate to say hi and have a quick chat. I would definitely love to stay here again.
Good Afternoon Alanood Khalid, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. I am delighted to read that Adrian at the hotel was to able assist you during your stay in a kind and positive manner. The Marylebone is known for its fantastic service, and it is great to see that this, to a certain extent, was your experience. We strive to create a culture at the hotel to be friendly, warm welcoming and to provide a service with a smile. Thank you again for sharing your experience and I wish you a relaxing afternoon. Kind regards, Andras Jeremias Guest Experience Manager
Fantastic experience: I've stayed here a few times, the staff at the entrance and throughout the hotel are really good. Some rooms have been a little small but the suites are really nice. Attached to a good bar and restaurant and a nice pool. Personal story, I left my phone charger here one Christmas, when I returned some months later they had kept it for me.
Dear Rabis Carter, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Negative experience: Terrible experience. Not only I was given a tiny room by the service elevator, where the hotel staff are extremely noisy talking to each other since early in the morning and doing nosies charging the elevator with their trolleys. But I left some important gifts for my customers staying at the same hotel to the concierge, so that they could deliver this to their room… they never did, the customers never received my gifts and no one informed me. I got to learn from my customer…. After 10 days they gave me a solution, however they sent by courier part of the gift, and they kept the other half. PATHETIC!
Dear Estefania Gallo Prot, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that we fell short of your expectations in several areas, particularly about not delivering you your gifts to your customers rooms, please note that I have now relayed this to our team. Please kindly accept our apologies for the noise disturbance coming from our corridors during your stay, I have escalated this matter to the appropriate department. We take all guest feedback seriously, and have already taken steps to address the points you raised. Please know that the issues you experienced are not typical of the level of service and hospitality that we strive to provide to our guests. Once again please accept our apologies for all the inconvenience experienced during your stay and we hope we will have the chance to make this right. Should you wish to discuss all the above mentioned further please do not hesitate to confirm a suitable time for me to reach out to you. Looking forward hearing back from you. Kind regards, Andras Jeremias Guest Experience Manager
Positive experience: Great surrounding area and very nice lobby/common areas of hotel. Bar and staff were rude and it was a total dud and exercise in frustration. Brasserie was also a dud and rude staff. Rooms (we had 3) were very average and not on par with a 5 star hotel, other Doyle properties or the very elegant common areas- especially the showers. We actually changed rooms b/c the first one was extremely worn and outdated. Second room was nicer, but shower and bathroom were Lilliputian. Shower literally sprayed several streams of water on the sink when on. Gym access, and gym set up, was amazing. Overall, pretty average to above average. Rooms a 3. Lobby and location 5. Gym 5. Service a 3. Restaurants/bar- 0. Really not a 5 five star hotel and so look elsewhere if that’s what you are expecting.
Good Afternoon Mr Dean Kent, Thank you for taking the time to provide feedback from your recent experience with us. I would be happy to discuss your experience further. Please at your earliest convenience let me know of a suitable time to reach out to you. I look forward to hearing from you and wish you a relaxing afternoon. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: We stayed for four nights and came to really appreciate the excellent service and location of this hotel. Our room (a studio "suite") was very good but lacked storage and the furniture was oddly configured. The Chromecast was a plus. The hotel has an outstanding bar and health club on site. The restaurant was also very good. We would gladly return.
Dear Mr Larvie, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Very very highly recommend! The service was impeccable with all staff pleasantly going the extra mile. Our concierge Alba set us up with two incredible dinners same day for a party of 10 (one w a Michelin chef at one of the hottest new restaurants in the city) The bars are just phenomenal- classy, hip, fun with true professional bartenders with flair and a knowledge of mixology. The gym is very nice and high end with all equipment, lots of space for plyo, a lot of personal training going on. My family hit it every day as well as pool and steam room. Location steps from so many cool restaurants bars cafes and 5 mins to the tube. Beds are very comfy, room not the largest but big enough and with such great amenities no need to stay in the room!
Dear Will Chou, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Me and my partner were attending a private special conference event held by my company at The Marylebone hotel recently. Arrival: I pulled up outside in my own personal vehicle, a 13 year old Mondeo but to my pleasant surprise the door staff still treated me like a VIP and carried my bags in for me. Compared to all the other cars in the area I wouldn’t have blamed them for ignoring me or mistaking me for a delivery driver! It was a very pleasant experience and the staff were extremely friendly. They held my bags for me until check in. Parking: Unfortunately no parking on site (which is understandable for central London) however they have a discount for a parking garage down the road. This is good, however upon checking the online reviews of the parking garage there is evidence of a lot of car damage (break ins, thefts). I ended up parking my car in Westfield shopping centre for the night as I had been recommended it was very secure and only a 15/20 min tube away from the hotel and also very well priced at £15 a day. Our bags were brought to our room At the night of the special event the staff were very friendly and lively, doing a great job making sure drinks were topped up in the private function. At dinner, me and my partners dietary requests were met perfectly, my partner had the best gluten free bread she’s ever had. She is desperate to know the brand! Dinner was done to a great standard and was very lovely. Checking out was very easy and they held our bags for the day until we were ready to come back and collect. All a very easy process and the staff once again very helpful. Overall I had an amazing stay and it was extremely luxury and a true experience for me which I won’t forget. Definitely recommend The room was very spacious, the bathroom was very luxury. I loved that the large television had built in chrome cast which was a great touch, I had tried to cast to TV’s in hotels before with no luck at all so I was ecstatic to have this feature. The bed was huge and very comfortable. The room I had was with a lovely view out onto the street allowing a view of Londoners and especially the night life.
Dear Mr White, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Greeted by a wonderful Irish ☘️ gentleman who helped me out of the cab and took me and my luggage to the front desk started my stay off with style. We chatted about my trip and about our Irish heritage. Upon checking in to my Classic queen room, I found it to be a little small for my preferences and called down to reception who were able to offer me a Deluxe king for a supplement each night. I was shown to room490. Stunning views on to the decorated views of Marylebone through a huge window. A newly renovated room - perfect. I enjoyed breakfast at the hotel, had afternoon drinks in the bar and had a lovely steak dinner in the restaurant. Throughout my whole stay I was treat impeccably. The lovely Stan was such a help and a wonderful lady on reception (whose name escapes me but holds a lovely warm smile). I chose this hotel because I had some surgery on Harley Street and needed to be close by, but J would choose it again in a heartbeat wherever I need to be in London. Such a treat. Thank you again, Emma
Dear Emma Nicholson, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Comfortable rooms, beautiful decoration and atmosphere in the common areas, great location... but, above all, excepcional treatment by the team. Special thanks to Katerina (Reservations), Roxana (Reception) and David (Concierge) for having taken fantastic care of me before and during my stay.
Good Afternoon Mr Alejandro Martinez Monge, Thank you for choosing to stay at The Marylebone. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. I am delighted to read that Katerina, David and Roxana at the hotel were able assist you during your stay in a kind and positive manner. The Marylebone is known for its fantastic service, and it is great to see that this, to a certain extent, was your experience. We strive to create a culture at the hotel to be friendly, warm welcoming and to provide a service with a smile. Thank you again for sharing your experience and I wish you a relaxing afternoon. Kind regards, Andras Jeremias Guest Experience Manager
Negative experience: Terrible service. I have told the service counter that if it will be alright if I leave my bags in my room later than 12pm. They agreed but conveniently forgot and locked the room. They also tried charging me for the mini bar, which I did not use.
Dear Seb Zz, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Positive experience: Fantastic hotel. Like a family run friendly place you've always think you've been to before. Rooms a bit small but staff, food, service are all exceptional
Dear Mr Mulcrone, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: Excellent Hotel in the centre of London. Outstanding staff. One of the best breakfasts we ever had. Will be our new "port" in the city.
Dear Mr Krautscheid, Thank you very much for your review. We are extremely happy to see that we have managed to meet your expectations during you stay at The Marylebone Hotel. Looking forward welcoming you back in the future. Kind regards, Andras Jeremias, Guest Experience Manager
Fantastic experience: Fabulous hotel . Each and every thing neat and tidy .best place to stay
Dear Abdul Raashid, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras Jeremias Guest Experience Manager
Fantastic experience: We had our conference here, good food and staff very tentative. Love the feel on the locations we were located in the blue room
Positive experience: Not bad but can't figure out how this is a 5 star hotel. Rooms you can't swing a cat in, bathroom tiny and cramped, dated interior in the hallways, smelt like sewers on our floor. Doormen were great but the rest of staff average. Bar and brasserie were the best part - breakfast was great. More like a 3 all in all
Fantastic experience: We had a conference room booked here for a course and we’re really well looked after. Lunch was delicious both days
Positive experience: Great location and clean room! I had a few minor problems though. The heating system wasn’t working in my room on the first day(I thought it would eventually work, but it didn’t) so I went to bed feeling pretty cold. I called the reception the next morning, and they told me that their mechanics were coming. I waited for roughly an hour, which delayed my schedule. I wish the reception had told me approximately how long I would wait. The mechanics guy was very polite and helpful. He asked for my permission to enter the room and assured me that I didn’t break anything. I guess they couldn’t fix the problem so gave me a heater. My room was a little claustrophobic, so I nearly tripped on this really hot heater several times. Unfortunately, my amenities were not changed the next day, so again I called and asked for them. I waited for 20-30min, but didn’t receive them. When I came home I had a lovely amenity bag though. Just a lot of waiting for things to come, so maybe it’s better to ask how long you would wait. I felt that this room was not architected well. There were no plugs for hairdryer in the bathroom, and the toilet paper holder was not in the best place to use, for example. Quite inconvenient regarding these. Otherwise, pretty nice place :)
Fantastic experience: Beautiful hotel lovely stuff and doormen are very friendly, it’s literally opposite to the hospital which was why we stayed but service charge on everything even one drink let alone every bill was a little much, could be it’s downfall.
Fantastic experience: Perfect location close to Oxford Street. Very friendly service. Breakfast is recommended
Fantastic experience: My wife and I had an amazing 3 night stay at the Marylebone. The location is fantastic (love the Marylebone neighborhood!) , centrally located near all the sights of London, with lots of shops, restaurants and pubs nearby. The hotel, especially the room, was well-appointed, and the bar/restaurants were great. The gym/spa/pool area is as good as it gets in London. But it's the staff that made our trip special. Everyone was so welcoming and accommodating. I have to give a special shoutout to Roxana at the front desk. From the moment we arrived until we checked out (and every day in between) she was there to help, ask if we needed anything, and see how our stay was going. She also went above and beyond when we had a problem after we checked out of the hotel. All in all, we loved the Marylebone and will definitely stay again next time we're in London.
Positive experience: Not a big fan of those posh hotels but this one has a different vibe about it -- it's more modern, laid back and cosy.
Fantastic experience: Exceeds expectations. I have stayed in five star hotels around the world and can confidently say that they do deserve the five stars. Our room was very spacious and bright with a lot of attention to detail. The most important element in any hotel room is the bed . My mattress was superb as were the luxurious down filled pillows. Room service was outstanding, fast, friendly and very professional . ( it had, surprisingly, the best burger that I have ever eaten) . The doormen , concierge and everyone we encountered bent over backwards to be of assistance . It was amazingly consistent throughout our stay . The hotel is located close (one minute walk) to Marleybone high street ( try the outstanding fish restaurant) and the Wallace Collection . There is a cab always outside the hotel door and will whisk you away to wherever you wish . So , we stayed for a week and shall definitely be returning. Congratulations to the management for running it so seamlessly.
Dear poppy kane, Thank you for providing feedback from your recent stay with us. I am delighted to see our team were able to make your experience a memorable one and you also had the chance to sample the offerings of The Marylebone. I do hope we have the opportunity to welcome you back soon and I wish you a relaxing evening. Warm regards, Ben Ben England Assistant Front Office Manager
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