Information about Xcelerate Gym Edgware
HA8 5FD, Edgware
Opening hours
- sunday: 8h-18h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-21h
- saturday: 8h-18h
Our comment from FitFit UK about Xcelerate Gym Edgware:
Xcelerate Gym Edgware is a vibrant and welcoming fitness center located in Edgware, United Kingdom. Renowned for its exceptional facilities and friendly staff, the gym offers an inviting atmosphere for everyone, whether you are a seasoned athlete or a first-time gym-goer.
Highlights of Xcelerate Gym include:
- Top-notch Equipment: The gym is well-equipped with a variety of machines and free weights suitable for all types of workouts, including strength training, cardio, and functional fitness.
- Supportive Community: Members frequently mention the helpfulness and friendliness of both staff and patrons, creating an encouraging and non-intimidating environment.
- Personalized Training: Highly regarded trainers, particularly Roberto and Dom, provide knowledgeable and tailored support to help members achieve their fitness goals.
- Exceptional Classes: A diverse range of classes is offered, appealing to a wide audience from boxing to family-friendly sessions.
- Clean Facilities: The gym is appreciated for its cleanliness, including well-maintained locker rooms and showers.
- Parks & Accessibility: Conveniently located near transport links and with ample off-street parking, making it accessible for local and visiting members alike.
Despite positive feedback, it's worth noting that some members have reported issues with customer service, particularly regarding membership cancellation and communication. However, management expresses a commitment to addressing these concerns and improving member experience.
Overall, Xcelerate Gym Edgware is highly recommended for anyone seeking a friendly, supportive, and well-equipped gym that prioritizes member satisfaction.
Services, Machines and Guided Classes
Xcelerate Gym Edgware: Opinions
Fantastic experience: Great facilities! The trainers are exceptional and very friendly. Just what the community needs.
Fantastic experience: Very friendly gym. If you are anxious when going to the gym I would recommend coming here are everyone here is kind and welcoming. Dom and Rob are the top people there keeping engaged with everyone and encouraging you to work harder. I have moved from the midlands and been to many gyms but never came across a gym like this!!!
Fantastic experience: Super friendly local gym. Well equipped, close to transport links. Most customers are well mannered and don't look intimidatingly muscular.
Fantastic experience: I have been a member of other gyms before but xcelerate so far has been the best. The staff are friendly and always ready to help. One of the main reasons I see myself staying with Xcelerate is my personal trainer Roberto. It's rear to find someone so knowledgeable and skilled to push your limits and help you recover from years of muscle pains. What a legend!!
Fantastic experience: Jake and the team are aweaome! Very helpful. Gym is great
Fantastic experience: Amazing gym and very friendly community. Staff are very helpful and welcoming. Excellent facilities and everything you need despite it being a smaller sized gym. Highly recommend this gym
Fantastic experience: As a first-time gym attendee, I was initially apprehensive about beginning my fitness journey. However, the welcoming and supportive atmosphere created by the staff and fellow patrons quickly alleviated my concerns. The boxing class, led by the exceptional instructor Eugene, proved to be an engaging and effective workout experience. The hour-long sessions passed swiftly due to Eugene's expertise and ability to maintain a dynamic and motivating environment. Ample off-street parking is available, eliminating any parking-related inconveniences. The gym boasts a diverse range of well-maintained and clean equipment, catering to various fitness needs and preferences. The staff's helpful and friendly demeanor contributes to an overall positive and welcoming ambiance, fostering a sense of belonging and support among members. This establishment has been instrumental in rekindling my athleticism and enthusiasm for physical fitness. Moreover, I have experienced significant improvements in my mental well-being as a result of regular exercise. In conclusion, I wholeheartedly recommend this establishment to individuals seeking to embark on or continue their fitness journeys.
Fantastic experience: Very friendly and helpful staff always smiling and welcoming to everyone. I would recommend to friends and family
Fantastic experience: Awesome experience, Staff are lovely and friendly.. highly recommended
Fantastic experience: Great environment and staff! Highly recommend!
Fantastic experience: Great equipment, all staff are friendly and helpful overall great gym would recommend to anyone in Edgware and surrounding area
Fantastic experience: Great gym with super friendly employees !
Fantastic experience: Very friendly staff , always there to help you . Nice environment and good equipment to work with . Love it .
Fantastic experience: Great facilities, staff are really nice.
Fantastic experience: Customer service at its best! The gym is clean and tidy, staff always making sure you have a great experience! Love it! Definitely recommend it!
Fantastic experience: Honestly great gym with great facilities and equipment. Also the staff are amazing especially Dom.
Fantastic experience: Called the gym at a short notice because I was around Edgware and they were able to accommodate me with their day pass to go use the gym on same day. Jake and Dominic were extremely helpful and knowledgeable. Highly recommend this small clean, cosy gym with free parking.
Fantastic experience: Lovely gym , perfect for my family well recommended x
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Negative experience: This gym is scamming money for the free trial ! It’s not even a month and after I cancelled they still took the money ! Do not join or take phone calls from them ! How disgusting im caring for my dying aunt and they have taken my care money out of my bank for something I’ve not even used
Hi Dionne, We are truly sorry to hear about your experience with Xcelerate gym Edgware and the misunderstanding regarding our membership guidelines and cancellation policy. We sincerely apologise for any inconvenience this may have caused. We believe there might have been confusion in this regard as you signed up on a promotion for a membership and not a free trial and we are committed to resolving this issue for you. We kindly request you call us back as we have made several attempts to contact you with no luck. We look forward to hearing from you and resolving this issue. Kind regards Xcelerate
Fantastic experience: Love the classes very good gym good staff
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Amazing gym! A great range of different classes to take part in, from age 5 and up! All staff are very friendly and helpful 10/10 service!!!
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Excellent gym, with helpful and friendly staff
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Excellent atmosphere. Very well behave staff and trainer. Love to work out at xcelerate gyms.
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Great gym, you’ll find everything you need here. Staff are all incredibly friendly - especially Dom and Dave - would highly recommend this gym.
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Xcelerate gym in Edgware is a smaller but friendly gym! The classes with Dave & Rob have kept me going each week. I would also highly recommend PT sessions with both of them - they have a wealth of knowledge and are lovely!
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: I have been a member of Xcelerate gym for a few months now and I absolutely love the gym for multiple reasons. I love the fact that I can workout while my children are also having a gym class, of which they love and always look forward to attending. The staff members are super friendly and have always made me feel comfortable when at the gym. Gym classes with Roberto are super fun and efficient, as he always gets us doing great workouts, feeling good and is always there for support and guidance throughout the gym. Definitely recommend all that Xcelerate gym has to offer !
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Joined a month ago and the staffs there are welcoming, they have an awesome gym layout of equipments and a proper ventilation system . Thumbs up
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: I have had the most incredible fitness journey at Xcelerate Gym, and it's all thanks to the exceptional team led by my personal trainer, Rob, aka Roberto. From the moment I walked through the doors of Xcelerate, I knew I was in good hands. Rob's dedication, expertise, and unwavering support have been instrumental in helping me achieve my fitness goals. His personalised approach and attention to detail have pushed me beyond my limits, making each session both challenging and rewarding. But Rob is not alone in his excellence. The entire team at Xcelerate, including Dom, Tasha, Megan, Jake, and Dave, have played a crucial role in creating a supportive and motivating environment. Whether it's offering encouragement during group classes or providing valuable tips for improving form, each team member brings their unique expertise and enthusiasm to every interaction. Together, they have cultivated a culture of positivity and growth that permeates throughout the gym. From the state-of-the-art equipment to the diverse range of classes offered, Xcelerate Gym truly prioritises the well-being and success of its members. I cannot recommend Xcelerate Gym enough to anyone looking to embark on their fitness journey. With Rob and the rest of the incredible team by your side, you'll not only reach your goals but surpass them, achieving levels of health and fitness you never thought possible. Thank you, Xcelerate Gym, for empowering me to become the best version of myself.
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Great gym to workout, clean facilities at all times including the changing rooms. You get a nice community of people going there and the staff are very friendly. The small details like the dark lighting aesthetics and the scented diffuser at the front of the gym also makes a big difference to your experience!
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Very welcoming staff! From the moment I stepped into the gym great service from Dom, He was professional, knowledgeable and gave me a tour around the gym, Dom had explained everything clearly also took the time to explain all the equipment , which made joining the gym very easy for me. Great space to be in a very clean environment. I highly recommend! A huge thanks to Dom & the team at the gym
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: I’ve been coming here since the gym opened. The staff are incredible friendly. The atmosphere is very calm and welcoming and I’ve been training with Roberto for a while and he’s been a great boost in my weight loss journey.
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Xcelerate gym is home to me. The customer service Tash, Dominic and Dave are so welcoming. The gym is clean, tbe dressing room and the Toilets are always clean.
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Great gym! The classes are amazing and so versatile, options for everybody’s wants and needs. Also good music choices :)
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: I entered for the first time, a good impression immediately, cool staff supported team and good vibes, that's how you should feel in a gym
Thank you so much for your positive review! We're delighted to hear that you had a great experience at our gym. We're dedicated to providing excellent service and facilities for our members, and your feedback is truly appreciated. If you have any suggestions or comments to make your experience even better, please feel free to share. We look forward to welcoming you back to the gym soon! Best regards, Xcelerate Gyms
Fantastic experience: Amazing stuff from dom and the rest of the team, lost around 30kg in 6 months due to being trained by the one and only from
Fantastic experience: Absolutely love this gym. Great equipment and lovely staff.
Fantastic experience: I have been here for 2 years, very good and welcoming gym!!
Fantastic experience: I have been a member for the past 2 years,community is great,management is lovely and I can say a big thank you to Tash and Dom for being overly supportive
Negative experience: Beware of the scammers. I was told about a free trial by dom and when I came to sign up, I was told they were no longer offering free trials but a discount for the 1st month. I was told I would get a workout plan which was the main reason of joining. I did NOT get one. The toilet is filthy, the gym is small, packed small and closes too early. I cancelled my direct deposit for the upcoming month. They claim i didn’t pay for the first month now I realise it’s a scam they run. Edit: They’ve been harassing me with calls and emails. Threatening to take legal action for defamation. I’ve never seen a business ran like this.
Fantastic experience: Great local gym with lovely staff with a particular mention to Tash for always being welcoming and helpful makes the best protein shakes!
Fantastic experience: Great gym good price Welcoming to kids Rob is a an excellent pt and class teacher Highly recommend
Negative experience: Extremely small gym and often very packed. Not worth it at all with other gyms in the area being cheaper and offering three times the space and equipment. You also have to pay a month in advance to quit, when other gyms allow you to quit at any time.
Fantastic experience: Joined a few months ago and glad I did. They have all the equipments I need, a lovely team always available, and it's very less busy compared to other gyms around Edgware.
Fantastic experience: Tasha is a great member of staff, always so helpful and makes my gym experience enjoyable!!
Negative experience: They advertise free guest pass, but when I called up they were very awkward about it. I ended up paying £ 20 for a day pass, which I didn’t mind, but I found it pricey for a tiny gym like that with unattended toilet and shower standards. Management was not welcoming at all. However, the staff was kind and helpful.
Fantastic experience: Great gym and very friendly staff always ready to assist, creating a very welcoming atmosphere! Whether you are you are into cardio, strength or classes, there’s something for everyone, even the smallest ones!
Fantastic experience: Been coming here for 7 months and have no intention of moving anytime soon. Great gym having all the essential equipment you need with all the staff being very friendly
Fantastic experience: Fantastic facility located a stones through from my place . I’m happy training here and would recommend that if you are in the area to come and try. Less congested than gym group and pure gym . Staff here are more approachable and very friendly. 5 stars all day !
Fantastic experience: Been training g here for over a year - lost 4.5 stone in weight got very fit , was pre diabetic and high blood pressure which now is both clear thanks to this gym and doms diet . Well recommended Plus I pay a year in advance as I don't want direct debits. Got a fantastic deal.
Fantastic experience: Dom and is team are fantastic. I rejoined after having some time off. I was welcomed and shown around by Roberto who assessed me. I feel confident having the staff members watch over me and provide me with the help and push that I need. Facility is great - good machines and free weights.
Fantastic experience: A fun and quality gym - it’s like being at home - we are all friends - excellent for families and kids classes - Domnic is a real face here helped me to rejoin and I’m glad because the atmosphere is even better than I remember before Love the staff - recommended - everyone in the area should try
Negative experience: Very pushy staff. I was told I could get a cheap rate for 24.50, upon signing up the rate became 26.50 with a 15 join fee. Cancelled my direct debit with them as I no longer wanted to be a member and they called me saying I was meant to give a 30 day notice, and that I received emails saying this but I wasn't told this. Was also told by a staff member previously if I brought another member I could be put on a cheaper rate, that other members had already. Overall they're a profit oriented business that doesn't care about their members, I recommend going to cheaper gyms elsewhere!
Negative experience: Awful, pushy sales/PT staff. Don, the staff member constantly pushing us to join their “special offer”. I have made it very clear that I would like to visit before paying for a membership. He was not having it. I was a potential customer but have been completely put off by Don’s service. Not to mention being called up after hours and being constantly forced into joining. Pathetic. He then ends the call by saying that I am wasting his time. Unbelievably rude. You need to honestly train your staff better. Felt like being scam called by a commission hungry sales person.
Dear Jayan, Thank you for sharing your experience with us, and we genuinely appreciate your feedback. We're disheartened to learn that your interaction with Don left you with a negative impression. Don is a valued member of our team, and it's genuinely surprising to hear about your experience, as his intentions are always to ensure a positive and comfortable environment for our potential members. We understand the importance of feeling respected and not pressured during the membership inquiry process. We assure you that we take your concerns seriously, and we will address this matter with Don to ensure that our commitment to excellent customer service is upheld. If you're open to it, we would appreciate the opportunity to connect with you directly to gather more details about your experience and to make things right. Your satisfaction is of utmost importance to us, and we want to ensure that your next interaction with us is a positive one. Please feel free to reach out to us at [email protected], and we'll do our best to address your concerns promptly. Thank you for your understanding, and we look forward to the possibility of restoring your faith in our service. Best regards, XCELERATE GYMS
Negative experience: Everything is good, except opening hours, Friday till 9pm, weekends until 6pm, i actually don’t what are these openings hours. This is the first time i am experiencing these times in UK. Actually as a gym, it s supposed to be opened until late hours.
Dear Knives Walt, Thank you for taking the time to provide your feedback on our gym. We appreciate your input and are always looking for ways to improve our services. I'm sorry to hear that our opening hours don't align with your expectations. We do understand that extended hours can be more convenient for many members, and we continuously review our operating hours to ensure they meet the needs of our diverse clientele. Our current opening hours are available both on Google and on our member App to make them easily accessible to all our members. However, I understand that the Friday and weekend closing times might not be ideal for everyone. We'll take your comments into consideration as we evaluate our operating hours in the future. We value your feedback and hope to continue providing you with a great gym experience in other aspects. If you have any more suggestions or concerns, please feel free to reach out to us directly. Thank you for being a part of our gym community, and we look forward to serving you better in the future. Best regards, XCELERATE GYMS
Negative experience: I joined Xcelerate gym Edgware, purely because it was within walking distance of my home. Although a very small gym for the price they offer, i agreed and paid a fee of £60 per month for both me and my daughter, delighted with the fact that it’s so close to home. The staff were very friendly and welcoming which helped with my daughter’s anxiety at that time. I recommended my neighbours and they joined aswell, only to find out weeks later that my neighbours pay £40 together! I approached the manager to ask why im paying a higher rate than them? They said i joined on a non-discount month and I should opt for the ‘family discount’. I then spoke to the managers Dominic and Byron who says i could NOT join the family discount because in my house there is myslef, my mum and my daughter so i dont qualify because its only for Husband wife and kids!!!! Discrimination at its worst!! I have since then joined Pure Gym alittle drive away and never been happier! This company is disgraceful in the way they treat single parents. Just awful!
Dear Bhaviti Degamia, We are truly sorry to hear about your experience with Xcelerate gym Edgware and the misunderstanding regarding our membership guidelines. We sincerely apologise for any inconvenience this may have caused. It's important for us to clarify that we do not discriminate against any of our members, and our core values revolve around inclusivity and providing a welcoming environment for everyone. We appreciate your feedback and want to address the concerns you raised. It seems there was a miscommunication regarding the family membership package. We understand that your intention was to secure a membership for yourself and your daughter, which is indeed eligible for a family membership. We believe there might have been confusion in this regard, and we are committed to resolving this issue for you. We kindly request you to reach out to our General Manager at [email protected]. They will be more than happy to assist you in adjusting your membership to ensure it reflects the correct pricing for you and your family. We genuinely regret any inconvenience this situation has caused and want to make things right. Your feedback is valuable, and we appreciate the opportunity to address and rectify this matter. Thank you for considering giving us another chance to serve you better. Sincerely, Xcelerate Gym Edgware
Positive experience: I took a day pass to check out this swanky gym in Edgware Colindale and while the equipment was impressive frankly there wasn’t enough and wait was involved. No problem with that I went to the changing rooms after the workout and found that the shower room doors were translucent and didn’t have much privacy. Hell, no way I am paying so much for that even if they got protein shakes at the counter, so it’s definitely not one for me !
Hello Samrat Mitra, Thank you for visiting our Edgware Colindale gym and taking the time to share your feedback. We greatly value your input, as it helps us make improvements to enhance our members' experiences. We're delighted to hear that you found our gym equipment impressive. However, we regret that you had concerns about the privacy of the shower room doors. We'd like to clarify that our shower room doors are made of wood and not translucent, which should provide the privacy you expect. We understand that privacy and comfort are essential to our members, and we are continually working to address any concerns. We hope you'll consider giving us another chance in the future to provide you with a more satisfactory experience. If you have any more feedback or suggestions, please feel free to reach out. We appreciate your input and strive to make our gym better for all our valued members. Warm regards, Management Team
Fantastic experience: I have had a very good experience with the team from Xcelerate Gym Edgware, friendly staff specially Dominic, as well as the other gym members who are knowledgeable and helpful who give some hints and tips.Definitely recommend,it is such a joy working out here and encourage everyone to try it out, you won’t be disappointed. It's a clean environment, has a good car park area, and has a great location for transportation by bus or underground stations.
Dear Tudor Didi, Thank you for taking the time to share your wonderful experience with Xcelerate Gym Edgware! We greatly appreciate your 5-star review and your valuable feedback. We're thrilled to hear that you've had a positive experience with our team, especially Dominic, and that you find our staff to be friendly and helpful. It's fantastic that you've also connected with our knowledgeable and supportive gym members who have shared their hints and tips. We believe that a supportive community can make a real difference in one's fitness journey. Your recommendation means a lot to us, and we're delighted that you find our gym to be a joy to work out in. We take pride in maintaining a clean and convenient environment, including ample parking and easy access to transportation. Thank you for choosing Xcelerate Gym Edgware, and we look forward to continuing to provide you with a great fitness experience. If you ever have any suggestions or if there's anything more we can do to enhance your experience, please don't hesitate to let us know. Wishing you many more successful workouts ahead! Best regards, Xcelerate Gym Edgware
Fantastic experience: I have been going to xcelerate gym edgware for while and honestly it’s amazing gym. I really enjoy going to the morning classes and using their equipments and it’s absolutely amazing. The management (Dominic and Dave are soo polite, kind and extremely helpful. I am soo happy to be member of this gym and my whole family and friends has joined xcelerate gym Edgware. This gym is perfect for the whole family. Generally it’s very hard to find gym with amazing management, helpful staffs and for the family to be able to use. The gym has many amazing equipment that other gym hasn’t got. I would recommend it to everyone and all ages from kids to adults. Great gym
Dear Nina, Thank you so much for taking the time to share your wonderful review! We're absolutely thrilled to hear about your positive experiences at Xcelerate Gym Edgware. It's fantastic to know that you enjoy our morning classes and find our equipment top-notch. We take great pride in providing a wide range of equipment to cater to all our members' fitness needs. Dominic and Dave are indeed gems in our team, and your kind words about their politeness and helpfulness mean the world to us. We strive to create a welcoming and supportive environment for our members, and your feedback reaffirms that we're on the right track. We're delighted to have you, your family, and friends as valued members of our gym community. It's wonderful to be a place where the whole family can come together to pursue their fitness goals. Your recommendation means a lot to us, and we look forward to continuing to provide you and your loved ones with an amazing gym experience. If you ever need anything or have further feedback, please don't hesitate to reach out. Thank you again for your kind words and for choosing Xcelerate Gym Edgware! Warm regards, Xcelerate Gym Edgware
Fantastic experience: I can comfortably go about my business in the gym. if you need any help the staff are always around to offer their services.
Thank you for sharing your experience, Abraham Asharley! We're delighted to hear that you feel comfortable and well-supported in our gym. Our staff takes pride in being readily available to assist our members, and it's fantastic to know that their dedication is making a positive impact. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide you with a great gym experience!
Fantastic experience: It may be compact, but Xcelerate is a hidden gem. The equipment selection is impressive, and they have some unique pieces you won't find in larger commercial gyms. The large functional fitness room is a plus for those who enjoy functional training. The variety of classes is another plus, and personally, I'm a fan of their boxing sessions. The gym is always clean and the staff take pride in maintaining a spotless environment. Highly recommend for anyone looking for a great gym experience. ️♂️
Thank you, Algermain Burns, for your wonderful review! We're thrilled to hear that you consider Xcelerate a hidden gem and appreciate the impressive equipment selection, unique pieces, and the large functional fitness room. It's great to know you enjoy our variety of classes and are a fan of our boxing sessions. Our team works hard to maintain a clean and spotless environment, and we're delighted to hear that their efforts are noticed and appreciated. We appreciate your recommendation and look forward to continuing to provide you with an exceptional gym experience. ️♂️
Fantastic experience: Special thanks to Natasha, Dave, Lyvinia and Dominic for always offering a kind and helpful service. Always extremely welcoming everyday when arriving at the gym allowing the start of workout to be carried out in a good mood !
Thank you, Jayden Jokalo, for your fantastic review! We greatly appreciate your acknowledgment of Natasha, Dave, Lyvinia, and Dominic for their kind and helpful service. It's wonderful to hear that they consistently create a welcoming and positive atmosphere for you at our gym. We believe that a friendly and supportive team can make a big difference in a gym experience, and your feedback reinforces our commitment to providing excellent service. We look forward to your continued visits and helping you maintain that good mood for your workouts!
Fantastic experience: Love this gym! Love the current team who are very helpful. Tasha makes the best protein shakes and Dominic as well as managing the gym spent time in creating a training programme for me which has made a huge difference. Dave Nadine and Lavinia are also great and very helpful. Would recommend to anyone especially families
Thank you so much, Emma Rodrigues, for your amazing review! We're thrilled to hear that you love our gym and appreciate our dedicated team. It's fantastic to know that Tasha makes the best protein shakes and that Dominic created a training program that has had a significant impact on your fitness journey. Dave, Nadine, and Lavinia are also pleased to be recognized for their helpfulness. Your recommendation to families is greatly appreciated, and we look forward to continuing to provide you with a wonderful gym experience. If you ever need any further assistance or have questions, please don't hesitate to reach out! ️♀️
Fantastic experience: So happy I found this gym and joined. The staff are very helpful and lovely and the gym is up to date and amazing. 100% WORTH MORE THAN THEY CHARGE!
Thank you for your kind words and for choosing our gym! We're thrilled to hear that you're enjoying your experience with us. Our team works hard to provide a supportive and welcoming environment for all our members, and we're delighted that you find our staff helpful and lovely. We take pride in maintaining a state-of-the-art facility to ensure that our members have access to the best equipment and amenities. Your feedback about the gym being up to date and amazing warms our hearts. Your appreciation for the value we provide is truly rewarding. We aim to exceed expectations and offer more than what our members pay for. Your satisfaction is our ultimate goal. If you ever have any questions, suggestions, or simply want to share more about your journey with us, please feel free to reach out. We're here to support you every step of the way. Keep up the fantastic work, and we look forward to continuing to serve you on your fitness journey! Best regards, XCELERATE GYMS
Fantastic experience: Great place, Nick and his staff are very friendly and helpful especially him is a motivator each gym should have a guy like this.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at our gym. Nick and our staff take pride in creating a welcoming and motivating environment for our members. We're glad that Nick's dedication to being a motivator has resonated with you. Your feedback is truly appreciated, and we look forward to continue providing you with a great gym experience. If you ever need anything, don't hesitate to reach out. See you at the gym!
Negative experience: Have had terrible experience overall with the customer service here. Often ignored and having to resend emails and call multiple times. When I was abroad, I had to send family members on my behalf because none of my emails were getting answered. Gym is okay, decent equipment and clean but often packed. Overall, wouldn't recommend Edit: And your response to me is 10000% chatgpt written - didn't even replace "[customer service email or phone number]" with your actual details
Hello Shrey, Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you've faced with our customer service – this is certainly not the experience we strive to provide. We apologize for any frustration you've encountered due to ignored emails and difficulties in communication. Your input is essential in helping us improve, and we're taking your comments seriously. We're committed to enhancing our customer service processes to ensure that each member's concerns are addressed promptly and efficiently. We're glad to hear that you find our gym's equipment clean and in good condition. We understand that gym crowding can be inconvenient at times, and we're actively working on strategies to manage peak hours and provide a more comfortable experience for all our members. If you have any further concerns or if there's anything specific you'd like us to address, please don't hesitate to reach out to us directly at [customer service email or phone number]. Your feedback is important in helping us make improvements and ensure that every member's experience meets their expectations. While we're disappointed that your overall experience hasn't been satisfactory, we appreciate your honesty. Thank you for considering us and giving us the opportunity to improve. Best regards, Xcelerate Gyms
Fantastic experience: Been going go this gym for about two weeks now, really lovely staff, great atmosphere and good playlists! Shout out to Dave for the boxing session and motivating me:)
Hi Sarah, Thank you so much for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that you've been enjoying your time at our gym over the past two weeks. It's fantastic to know that you find our staff friendly and that the atmosphere is to your liking. We're glad you're vibing with our playlists – we believe good music can make a workout even more enjoyable! We'll be sure to pass along your shout-out to Dave for the boxing session and motivation. Our team is dedicated to helping each member achieve their fitness goals, and we're thrilled to hear Dave's efforts have made a positive impact on your experience. If you ever need anything, have questions, or if there's anything else we can do to continue making your visits outstanding, please don't hesitate to reach out. We're here to support you on your fitness journey, and we're looking forward to seeing you achieve great results! Thank you for choosing us as your gym, Sarah, and we can't wait to continue serving you with excellence. Best regards, Xcelerate Gyms
Fantastic experience: I have recently completed my induction at the Xcelerate Gym. I must say what a professional outfit this is. I was looking for a serious gym to get fit. The facilities are fantastic and the staff have been more than fantastic. I would recommend this establishment without any hesitation at all, enjoy!
Hello AP, Thank you so much for leaving us an incredible 5-star review! We truly appreciate your kind words and your positive experience with Xcelerate Gym. We're thrilled to hear that you found our gym to be a professional and dedicated environment for your fitness journey. It's wonderful to know that our facilities met your expectations and that our staff's dedication and assistance have left a positive impression on you. We're grateful for your recommendation and your confidence in us. If you ever need any guidance, support, or if there's anything else we can do to make your fitness experience even better, please don't hesitate to reach out. We're here to support you in achieving your fitness goals. Thank you for choosing Xcelerate Gym and for being a part of our community. We're excited to continue serving you and providing you with excellent service. Best regards, Xcelerate Gyms
Negative experience: Xcelerate Gym Edgeware - Unethical and unlawful practices. Beware of this gym!! I cancelled my gym membership with them, which they acknowledged by providing me a final date of payment. They continued to charge me for 11 months after I terminated the contract. I asked for a refund and showed proof of cancellation and acknowledgement of the termination date by them. They are refusing to give the money back, even though this is illegal to take fees for a service that has been terminated. I escalated this with the gyms manager (Byron Vince), he mentioned clause 11 and 12 gives them the right to take money and keep it for a service that has been terminated. Clause 11 and 12 is to do with Autorenewal and no UK company can take money for services you no longer are a member of. Byron, then tried offering me a discount to a his gym, instead of a refund, I am not a member of the gym and I no longer live close to the gym. He also manages multiple Xcelerate gyms, so when you call he often is not there, he no longer responds to emails and does not return phone calls. I am also not the first member to suffer from this incompetence, I have heard that other ex members who have suffered like this after they cancelled their gym membership. I have never come across a gym that operates in such a SCAM way after you terminate the contract.
Hello Ethem, We deeply apologize for the frustrating experience you've described, and we appreciate you bringing this matter to our attention. Your feedback is important to us, and we take your concerns seriously. We acknowledge the issues you've faced regarding the continued charges after you canceled your membership. This is certainly not the standard of service we aim to provide. We understand the frustration this situation has caused you. We want to assure you that we are investigating this matter thoroughly and addressing it with the utmost urgency. Your case highlights an area where our procedures need improvement, and we are committed to rectifying this issue. We are also looking into the communication breakdown you experienced with our manager, Byron. We want to ensure that our members' concerns are addressed promptly and professionally, and we apologize for any inconvenience his unresponsiveness has caused. Regarding the clause you mentioned, we will review our policies to ensure clarity and fairness for our members. We want to make sure that such situations do not arise in the future. We genuinely regret that you've had this experience and we're determined to make things right. We're dedicated to resolving this issue promptly, and we will be in direct contact with you to ensure a satisfactory resolution. Once again, we apologise for the inconvenience you've faced, and we appreciate your patience as we work to address this matter. Best regards, Xcelerate Gyms
Fantastic experience: Very friendly staff, guys are so welcoming here & the gym has all the facilities you could possibly need! I am from Birmingham staying for the week & by far the best gym in the local area.
Hello WDR R, Thank you for leaving us such a positive review! We're delighted to hear that you've had a great experience at our gym and that our staff and facilities have met your expectations. We're thrilled that you found our staff to be friendly and welcoming – creating a welcoming environment for our members is a top priority for us. It's wonderful to know that you've found all the facilities you need to support your fitness goals. We're honored to be considered the best gym in the local area, especially since you're visiting from Birmingham. We're here to provide a top-notch experience for all our members, whether they're local or visiting from out of town. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope you have a fantastic week, and we're looking forward to serving you again in the future, whether you're in town for a visit or longer! Best regards, Xcelerate Gyms
Negative experience: The worst gym ever!! They always have extra charges for nothing without having policies or anything! I advise you to not put you direct debit into your account!!
Hello Shorouq, We apologise for the negative experience you've had at our gym, and we appreciate your feedback. We're truly sorry that your experience did not meet your expectations. We take your concerns seriously and would like to address the issues you've mentioned regarding extra charges and the lack of clear policies. We want to assure you that we are actively investigating this matter to ensure that our billing and policies are transparent and fair for all our members. Your feedback is invaluable in helping us identify areas for improvement, and we're committed to making the necessary changes to enhance our members' experience. If you have any specific concerns or if there's additional information you can provide, please don't hesitate to reach out to us directly at [email protected]. We want to work towards a solution that addresses your concerns and makes your experience better. We apologise for any inconvenience you've experienced, and we thank you for bringing these matters to our attention. We are dedicated to making things right and ensuring a positive experience for all our members. Best regards, Xcelerate Gyms
Negative experience: The worst gym in the world always having issues with the finance and also there is always a hidden fee as when you want to leave they gonna tell you that you can't leave without a notice period of 1 month!! And if you want to freeze your membership they gonna charge you 7 pounds each month and if you told them that you want to freeze your membership after the 21st of the month they gonna tell you that we should charge you and you can freeze from the next month!! Also, each one in the gym has different fees and I noticed that most of them are 24.5 the monthly fees they charged me was more than 119 pounds for only one month as the admin fee is 15 and they told me I will pay monthly 29.5 and by the end of the first month I asked to freeze my membership they said that you can't freeze your membership after the 21st of the month and they recharged me 29.5 and 7 pounds freezing fees also they charged me another 7 pounds because I freeze for another month(no one mentioned to me that each month I have to pay 7 pounds freezing fees) and because of that I was angry and I decided to leave the gym because they keep charging me they told me that the exit fees will be 31.5 I paid them and finally I left the worst gym as I paid in total (119.5) for only one month!!
"Hi Anwar, Thanks for your review. We're really sorry that you've not had the experience that we strive to create for our members at XCELERATE GYM Edgware. We'd love to try to make this right for you. Please feel free to pop into the gym and speak to a member of the team and we'll look to resolve this for you All the Best, The XCELERATE GYM Edgware Team"
Negative experience: Have been trying to get a refund for the past 7 months and just today was denied due to terms and conditions (of which I wasn't presented with or properly informed about). No clarity or concern for the customers. Nick was the only one who genuinely cared about the customers' situation and was very transparent with me. He quickly and efficiently resolved an issue that lasted several months. Very pleased with his service.
Hello Abdul, We appreciate you sharing your feedback with us, and we're sorry to hear about the refund issue you've been facing. We understand your frustration, and we're committed to addressing this matter. We apologise for any confusion regarding our terms and conditions. We aim to be transparent about our policies, and we regret any misunderstanding that may have occurred. Your feedback is important in helping us improve our communication and customer experience. We're glad to hear that Nick was able to provide you with the service you deserved. We're committed to ensuring our customers' satisfaction, and it's great to know that Nick's efforts were appreciated. We'll be sure to pass along your positive feedback to him. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly at [email protected]. We want to ensure that your experience with us is a positive one moving forward. Thank you for bringing this matter to our attention, and we apologise for any inconvenience you've experienced. We're dedicated to improving and providing exceptional service to all our customers. Best regards, Xcelerate Gyms
Negative experience: The gym's lack of space and the monthly price increase were disappointing. I'm glad I canceling my membership. I also didn’t received a confirmation email until I asked for it. They also charged me for one more month after due date. Worst experience ever.
Hello Stroe, We appreciate you sharing your feedback with us, and we're sorry to hear about the disappointing experience you've had with our gym. Your concerns are important to us, and we apologize for any inconvenience you've faced. We're sorry to hear that the gym's lack of space and the monthly price increase were disappointing for you. We understand the importance of having a comfortable workout environment and transparent pricing. Your feedback will help us address these issues and make improvements where necessary. We apologise for any delay in sending the confirmation email and the inconvenience caused by the additional charge after the due date. These are not the standards we uphold, and we're investigating the situation to ensure similar issues are prevented in the future. If there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly at [email protected]. We want to ensure that your feedback is heard and that we work towards a solution that addresses your concerns. Once again, we apologise for your negative experience, and we're committed to learning from your feedback to enhance our services moving forward. Best regards, Xcelerate Gyms
Fantastic experience: I had a great experience at xcelerate gym Edgware. The place was very nice and clean and everyone was very friendly. the coaches were very professional and always ready to help.
Hello Olivia, Thank you so much for leaving us an outstanding 5-star review! We're thrilled to hear that you had a fantastic experience at Xcelerate Gym Edgware. We're glad that you found our gym to be clean and pleasant, and we're especially pleased to hear that you found our staff friendly and our coaches professional. Providing a welcoming and supportive environment is a top priority for us, and we're delighted to know that we were able to achieve that during your visit. If you ever need any guidance, have questions, or if there's anything else we can do to make your future visits even better, please don't hesitate to reach out. We're dedicated to providing exceptional service and assisting you on your fitness journey. Thank you for choosing Xcelerate Gym Edgware and for sharing your positive experience. We look forward to continuing to serve you with excellence. Best regards, Xcelerate Gyms
Negative experience: I enquired about a guest pass at this gym. I was called my a extremally rude member of staff, who said unless I could grantee signing up. He wasn't going to give me a complimentary day pass which I signed up for on there website. I would suggest trying PureGym a few mins away, who were fantastic when I visited.
Hello Marie, Thank you for taking the time to share your experience. We apologize for the negative encounter you had during your inquiry about a guest pass at our gym. Your feedback is valuable to us, and we're sorry that you didn't receive the service you expected. We're disappointed to hear that you encountered rudeness from a member of our staff. Providing courteous and helpful assistance is a priority for us, and we take your concerns seriously. We'll be addressing this matter with our team to ensure that all visitors are treated with respect and professionalism. Regarding the complimentary day pass, we apologize for any miscommunication or confusion that may have occurred. We're sorry that you didn't receive the pass you signed up for on our website. We're investigating this situation to ensure that such issues are prevented in the future. We appreciate your feedback and your suggestion to try PureGym. We're committed to improving our services and creating a positive experience for all visitors. If you would be open to discussing your experience in more detail or if there's anything else we can do to address your concerns, please reach out to us directly at [email protected] Thank you for bringing this matter to our attention, and we're dedicated to learning from your feedback to provide a better experience for all visitors in the future. Best regards, Xcelerate Gyms
Fantastic experience: In Xcelerate's hallowed halls, I've found a place where strength enthralls. My biceps, triceps, back, and chest, Have grown with every lift and test. But as I lay down for the night, I find my muscles don't take flight. They stay with me, a constant force, A reminder of my training course. The weight I've lifted, sweat I've shed, Is now a part of me in bed. My dreams are filled with reps and sets, A testament to my workout's best. And though I struggle to find sleep, I know it's worth it, this feeling deep. For in Xcelerate's mighty gym, I've found a strength that comes from within Big love for Nick and Nicky for the support and guidance.
Hello Arian, Wow, thank you for sharing such a creative and heartfelt review with us! We're truly honored and thrilled to read your poetic words about your experience at Xcelerate Gym. Your eloquent verses beautifully capture the dedication and passion you've put into your fitness journey. We're delighted to know that our gym has become a place of strength and growth for you. It's inspiring to hear how your hard work has paid off and how the support from our team, Nick and Nicky, has played a role in your success. We're here to provide a supportive environment for all our members, and your review serves as a wonderful reminder of the impact our gym can have on people's lives. Your words are a great motivation for us to continue delivering top-notch service and assistance. If you ever need more guidance, have questions, or if there's anything else we can do to support you, please don't hesitate to reach out. Your dedication is truly admirable, and we're excited to continue being a part of your fitness journey. Thank you for choosing Xcelerate Gym and for sharing your incredible review. We look forward to continuing to serve you with excellence. Best regards, XCELERATE GYMS
Fantastic experience: Great gym with good equipment for all types of workouts. Staff are also very welcoming and helpful. Would recommend this gym to anyone
Hello Matt, Thank you so much for leaving us an amazing 5-star review! We truly appreciate your kind words and positive feedback. We're thrilled to hear that you've had a great experience at our gym and that you find our equipment suitable for a variety of workouts. It's fantastic to know that our staff's welcoming and helpful nature has made your visits even better. We're honored by your recommendation to others. Providing a supportive and versatile environment for all our members is our goal, and we're glad we could meet your expectations. If you ever need anything, have questions, or if there's anything else we can do to continue making your visits outstanding, please don't hesitate to reach out. We're dedicated to providing exceptional service and supporting you on your fitness journey. Thank you for choosing us as your gym, Matt. We can't wait to continue serving you with excellence and helping you achieve your fitness goals! Best regards, XCELERATE GYMS
Negative experience: Good luck trying to cancel your membership. Even after receiving a confirmation, I am still being charged and no response to phone calls or emails. None of the staff seem to care, would explain the high staff rotation and a reflection of the gym’s lack of service
Hello Nayen, Thank you for sharing your experience with us. We apologize for any inconvenience you've faced while trying to cancel your membership. Your feedback is valuable to us, and we want to address your concerns. We're sorry to hear that you've encountered difficulties even after receiving a confirmation. This is not the experience we aim to provide, and we're actively investigating this situation to ensure a resolution and prevent similar issues in the future. We understand your frustration with the lack of response to your phone calls and emails. Our members' concerns are important, and we're disappointed that you didn't receive the assistance you needed. We'll be looking into our communication processes to make improvements. Your feedback regarding staff rotation is noted, and we want to assure you that we're committed to providing consistent and attentive service to our members. If you could please reach out to us directly at [email protected], we would like to work towards resolving the situation and rectifying the charges you're experiencing. We're dedicated to improving our services and ensuring that our members have a positive experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you. Best regards, Xcelerate Gyms
Fantastic experience: Great staff, especially those at the front desk, Daniel. He was very polite to me and talked in such a nice manner. He was amazing
Hello George, Thank you so much for sharing your positive experience with us! We truly appreciate your kind words. We're thrilled to hear that you've had a great experience with our staff, especially Daniel at the front desk. Providing excellent customer service is a top priority for us, and we're delighted to know that Daniel's politeness and friendly demeanor left a positive impression on you. If you ever need anything, have questions, or if there's anything else we can do to make your visits even better, please don't hesitate to reach out. We're here to provide exceptional service and support on your fitness journey. Thank you for choosing us and for your kind words. We're excited to continue serving you with excellence and ensuring that your experiences are always amazing. Best regards, Xcelerate Gyms
Fantastic experience: I visited xcellebrate today and was pleasantly surprised how good it was. Small and intimate, well looked after and quiet. On your doorstep parking. Clean bathroom, fully stocked with sanitary towels, felt like a spa. Blow-dryer and hair straightener, you can really take you time to get ready to go after a great workout. Will definitely be back.
Hello Odel, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had a great time during your visit to Xcelerate Gym. We're delighted that you were pleasantly surprised by the gym's atmosphere. Creating a small, intimate, and well-maintained environment is important to us. We're glad you found our facilities convenient and clean, offering you a spa-like experience. It's wonderful to know that the fully stocked bathroom, including amenities like sanitary towels, blow-dryer, and hair straightener, added to your overall positive experience. We want our members to feel comfortable and well-cared-for, both during and after their workouts. We're excited to have you back for more visits! If you ever need anything or have any questions, please don't hesitate to reach out. We're here to support you on your fitness journey and provide a top-notch experience. Thank you for choosing Xcelerate Gym and for your kind words. We can't wait to continue serving you with excellence and ensuring that your experiences are always enjoyable. Best regards, Xcelerate Gyms
Fantastic experience: As a tourist looking to find a gym closed by, where I was located at the time. Lucky me, I ended up in this amazing gym. Stuff was so friendly and very helpful. Everyone smiling and enjoying the workout. Not to mention the music, at some point I thought I was in the club finding myself dancing around like a monkey. Great protein shake Definitely recommend it and will be back.
Hello Emanuela, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your positive feedback and the delightful description of your experience at our gym. We're thrilled to hear that you had an amazing time during your visit. It's fantastic that our staff's friendliness and helpfulness left a positive impression on you. Creating a welcoming and supportive environment for all our members, including tourists like yourself, is important to us. We're glad that the atmosphere in the gym, including the music, made you feel like you were in a club and added an extra level of enjoyment to your workout. Having fun while exercising is a great way to stay motivated! We're also pleased to hear that you enjoyed our protein shake. Providing quality amenities for our members is something we take pride in. Thank you for recommending us and for your kind words. We're excited to have you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to provide a top-notch experience and support you on your fitness journey. Best regards, Xcelerate Gyms
Negative experience: 1 star unfortunately im still a member because i cant cancel the membership no reply to emails they dont want to cancel it in store or on the app you have to send emails to management no one replies back i am trying since november to end this membership last resort is to cancel the direct debit and contact some consumer rights ombudsman ...terrible policy you got
Hello Sergiu, Thank you for sharing your feedback, and we apologize for the inconvenience you've faced with canceling your membership. We're sorry to hear about your frustrations and the difficulties you've encountered in this process. We understand the importance of having a smooth and hassle-free membership cancellation process. We're truly sorry that this hasn't been your experience, and we're committed to addressing this issue to improve our services moving forward. We would like to resolve this matter for you as soon as possible. If you could please provide us with your contact information or reach out to us directly at [email protected], we'll ensure that your membership cancellation is properly addressed. We value your feedback and take your concerns seriously. We apologize for any inconvenience this situation has caused you, and we're dedicated to working towards a solution. Best regards, Xcelerate Gyms
Negative experience: Unfortunately, I have had a really bad experience trying to cancel my membership. There hasn’t been any response to my cancellation email and I have had to call a few times to chase my email. Still no one has emailed me back to confirm or acknowledge anything. I’ve been left in the dark for several weeks now. I had a great experience at the gym itself but the cancellation process has been terrible.
Hi Sapir, We are very sorry to see your feedback and it is our outmost priority to resolve your membership with us. I have spoken to the Manager who has confirmed they have attempted contact with you to discuss your cancellation. Please could you email Byron the Manager the most suitable time for Byron to reach out to speak with you and lets ensure your membership is resolved. [email protected]
Negative experience: I’ve been chasing an additional fee which I shouldn’t have been charged since December. Second time in a couple of weeks I’ve gone to the gym before work to discover there’s no hot water (with no notice being given to members). Membership was meant to include multiple perks such as 8 free shakes a month, suddenly there’s a £4.50 charge for (fairly small) shakes. The staff are generally very lovely and friendly but it just seems management do not care or take concerns and complaints seriously at all.
Good Evening Kimiya, Thank you for taking the time to post your feedback. It is our priority to ensure all of our members feedback good and bad is taken on board and pushes us each day to do our very best to ensure we are delivering the first class service and product. The hot water was rectified within 24hours of the issue being reported and this was also followed up with a 48hour test. Please could you inform us on what date the hot water was not available for both of your visits please All of our shakes are 250ml which is the standard size across the UK. With the increase of cost of living which includes food we had to make a decision on either increasing the monthly membership fee or incorporating a 25% discount to all of our members for their shakes, so we decided the later. Byron our wonderful Manager is fantastic and has a lot of experience within the industry and would absolutely love the opportunity to sit down with you face to face to discuss your feedback, so please email Byron on [email protected] who will assist in a time and date that suits yourself. Thank you Kimiya
Negative experience: The men's toilets are in an utter state. One of the two available is out of order. The entire toilet area has been half flooded with water on the floor for multiple days in a row now. The toilet paper is always on the floor instead of placed somewhere high so anytime this happens it also gets wet and ruined. The staff need to sort this out for the price. Unacceptable.
Good Evening Mad Purple, thank you for your feedback. it saddens us to read your review and that we have not met the expectations which you deserve as our valued member. Since your review we have arranged for a deep clean in the club which took place this morning and the cleaning company have also conducted training with their team to ensure the daily standards are met. Your feedback is important to us and we would love to discuss with your face to face in club the changes in which we have made. Have a wonderful day and thank you for being on board with us
Fantastic experience: Great gym very clean and good vibe, Amelia helped signing me up and showed me all the machines to start my fitness journey. She is a lovely girl
Hello Freya, Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and feedback. We're thrilled to hear that you had a great time at our gym and that you found it to be clean with a good vibe. Maintaining a comfortable and positive environment for our members is important to us. We're especially pleased to know that Amelia was able to assist you during your sign-up process and guided you through the gym to kickstart your fitness journey. Providing excellent customer service and support is a top priority for us. If you ever need anything, have questions, or if there's anything else we can do to make your experiences even better, please don't hesitate to reach out. We're here to provide exceptional service and support on your fitness journey. Thank you for choosing us and for your kind words about Amelia. We're excited to continue serving you with excellence and being a part of your fitness journey. Best regards, Xcelerate Gyms
Negative experience: Deceptive business practices, stay clear if you value your money. When I was signed up by a member of staff there was no mention of the additional £15 charge that I’d receive as well as no mention of any 30 day cancellation policy. I’ve both emailed and called the gym to cancel but I’m still receiving demanding emails. Despite claiming to be a no contract gym they will try to squeeze as much money out of you as possible
Good Evening Fatma, We are extremely saddened to read your feedback and ultimately it is our priority to rectify your membership with us. On becoming a member with Xcelerate Gyms you receive your terms and conditions through your welcome email which in here has the overview of your membership. This is also available through your App and our website. We would love to rectify your membership with you, so please come down to the club and sit down with our fantastic Manager face to face, alternatively you can also call the club and request to speak to the Manager also. Your feedback is important to us and we strive each day to ensure we go above and beyond to be the best gym in Edgware
Negative experience: Don't join this gym, it is a scammer gym. It is easy to join but difficult to leave. Leaving this scammer gym will cost you 100 pounds that they will take it from your account via third party. I wish I could choose a zero star but there is no option for that shame on them. Eventually I will go to the court if the don't refund what the have stolen from my account via third party. Rubbers. You did not allow to reply you so I will just edit this review. Your whole team knows about the problem and the can't help me. When I was joining the told me a different price but the never changed the price on the system. I just stopped with notification and I have all proofs on top of that the you took few more months via third party without joining for a signal second
Good Evening Sameer, We can see that you are leaving 1star reviews across all of our clubs Google Reviews, yet you are not a member with us? Can you please visit one of our clubs so we can discuss your membership in person and resolve this for you. Thank you
Fantastic experience: Very well equiped with a large variety of equipment. If you want regular weightlifting training, CrossFit, Cardio, Boxing (you have a bag), all kinds of activities, you can do them at Xcelerate gym. The shower is great, I love the showers there. The staff is very friendly, very helpful and always with a smile on their face, good job. I recommend!
Hey Roberto , we are glad you are enjoying your time with us at Xcelerate .
Negative experience: The have promised me a promation price the agreed but after getting admission the ignore that price and told that was mistake of there team member and this promotion is not valid for you. After that I told stop with one month notice but the have stolen my money through third party for one extra month shame on them. Now the will reply to my comment and leave a fake message with no reply option.
Fantastic experience: I have been here almost 2 years I can’t leave it or changed it because this gym is great all the stuff are amazing and they made amazing shakes.. I recommend to all . Thanks
Wow ! we love having you as a member Inas
Negative experience: STAY WELL CLEAR! I had to give a star to write this review otherwise I it would have been a 0. Dealing this company has became a nightmare and borderline harassment. I signed up after being mis-sold the X nation membership when I popped in to have a look and I was told the offer was finishing that day so I would be missing out if I didn't sign up that day! The next day I looked at their website and guess what the so called "offer" was still advertised, still is as one of their ongoing packages. I emailed them to cancel that membership (all within the cooling period) and asked about the lesser package. I heard nothing back so after a few days I called spoke to Charley - who told me that it will be cancelled and emailed to confirm. One would think that would be the end of it! Nope, I then got various emails about my so called membership, got a call to sign up again which I kindly refused. Then received an email about monies owed - emailed to clarify (no reply) so I phoned them and I was told it was a mistake and not worry it was now resolved. Today I received an email from Harlands customer services as they attempted to take money out of my account. Attached a DD mandate stating I owed £66.09 to update my DD or I will owe more. Oh the joy! Considering the minimum cooling period is 14 days under the Under the Consumer Contracts Regulations 2013 and I cancelled under 6 days, never used their gym and now I'm being harassed by them. I wonder how they treat customer's data so I requested a SAR on my data. I've yet to receive an email confirmation for my request, well they do have 28 days to comply so I will wait and see. I've never dealt with such incompetence - sign up at your peril and good luck.
Hello Norma Jean, We are extremely sorry to read your experience with us at Xcelerate Gyms Edgware and want to ensure we do everything to rectify your membership query. Our General Manager is in the business tomorrow from 10am and will be more than happy to assist you, so please pop in and let's resolve this face to face. Alternatively, please do email us on [email protected] Thank you Norma and we look forward to resolving this for you.
Fantastic experience: Been here less than a month and I’m really enjoying it! I have been given a plan and nutritional advice and a log in to track everything- this gym although it’s mixed gender is not intimidating at all and everyone is so lovely and helpful which I haven’t received from larger branches of gyms I’ve been with before. They even have sanitary products, shower gels and heated hair tools in the bathroom so it’s perfect for if you needed to go before work or a general day out!
Dear Courtney, we appreciate your review and love having you as a member with us at Xcelerate gyms !
Fantastic experience: The gym is very good for my mental health! And I have been coming everyday on my days off and been using the expertise bike and rowing machine and the weights machine. And also lots of protein shakes which are delicious. I also absolutely love the staff at the gym they are all very friendly and the owner also. I highly recommend!!!!
Fantastic experience: Its a pleasure to ge up early and greated nicely by staff , i love the atmosphere and vibe of xcelerate and i would recommend to anyone looking for a gym in the area . All the staff are lovely and make amazing shakes
Hey Lawrence, we love the dedication for coming every morning! thank you for your lovely review
Fantastic experience: Kids had an amazing time in class today with Antoine and Charley!! Parents even got dragged in for the last time minutes and it was so much fun!! I definitely recommend this place! I get to train in the gym while my boys have a blast in a class and then finish up with a smoothie There has been a high turn over with staff in the past but this new team are amazing! Mutasium (forgive me if I spelt that wrong) is an amazing Fitness Coach he is encouraging, approachable and has really challenged me with my plan which has had amazing results! No one just sits with their backs to you or chatting amongst themselves, they are in the floor interacting and keeping an eye on you The vibe is good, the buzz is back in the air and it's a great place to be!! Very approachable hands on team, just what the gym needed!!! Charley and the team have so many plans to make the place reach it's full potential. Great Effort, Great Team!!! Glad I came back in
Thanks for the 5-stars! we are happy to have you back as a member at Xcelerate.We’ll make sure we keep up the great work!
Fantastic experience: Recently joined the gym. nice and clean little gym, very welcoming and helpful staff. Especially Alexandra. The gym is also not overcrowded unlike other gyms.
Thank you for the brilliant 5 star review! It is always a pleasure to chat with you. Your kind words fill our hearts with joy and make all the hard work worthwhile. Keep smashing your training and don't forget to stop by the fuel station to refresh after a har workout.
Positive experience: I have been going to this gym for 7 months now and I absolutely love the culture. As a female the gym can be quite an intimidating place but this is not the case with this gym, the staff and the members are so kind and considerate. It’s a small local gym which is nice because you can tell they care about the community. I would recommend this gym if you are looking for somewhere friendly and safe to train. I only didn’t give it a 5 star because they don’t have a wide range of equipment as it’s a small space!
Thank you for your message Oyin! It is rewarding for us to see that our hard work is recognised by our lovely members and that you feel that we are making a difference. keep smashing your intense workouts! :)
Fantastic experience: One of the best gyms ever I joined in January 2022 and I'm.loving it. Amazing and friendly staff too. I love all the protein shakes.
What a brilliant review Meera! We are so happy to see your are smashing it. We are always happy to see coming to the club and chat before the training. Great feedback on the fuel station too! We love that you love the gym so much. :)
Fantastic experience: Gym is clean and tidy. Carolyn, Alex , Yasmin and Molly always do me the best shakes. Love working out here
What a great review Emmanuel! Congrats on your training too! Love that you love the gym so much! Great feedback too on the fuel station! Thanks for taking the time to leave the review
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