Information about Middletons Hotel
Our comment from FitFit UK about Middletons Hotel:
Middletons Hotel, located in the heart of York, is a charming destination known for its historic character and welcoming atmosphere. Guests have consistently praised the hotel for its excellent location, just a short walk from the city center and the iconic York Minster, making it ideal for exploring the sights.
The hotel offers comfortable and well-appointed rooms that provide a cozy retreat after a day of sightseeing. Many visitors noted the friendly and helpful staff, who go above and beyond to ensure a pleasant stay. The attention to detail in the rooms adds a luxurious touch, with amenities such as mini-fridges, coffee machines, and complimentary treats enhancing the experience.
For dining, the hotel offers a fantastic breakfast with a wide variety of options, although some guests mentioned that the dinner menu could benefit from more choices and better execution. While the breakfast received high marks, a few guests expressed disappointment with certain meals, stating they did not meet the expectations set by the hotel’s offering.
Although some reviewers pointed out areas where the hotel could improve, particularly regarding noise and room maintenance, the general consensus is that Middletons Hotel is a delightful choice for both business and leisure travelers. The cozy atmosphere, combined with great service and a prime location, makes it a highly recommended spot for anyone visiting York.
Middletons Hotel: Opinions
Positive experience: Close to York center, historic walls and train station. Comfortable rooms. Huge breakfast but no dairy free yoghurt/milk provided. The lunch provided for meetings was very basic, just sandwiched and fries with a bit of salad.
Fantastic experience: Excellent staff, very clean and cosy hotel. Nice attention to detail in the room. Close to the river and only a short walk to the town centre.
Dear Mr Playford, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Andrew Howlett Reception Manager
Positive experience: Didn't see much of the hotel unfortunately, however, the rooms & service were very good. Very comfy beds. Would happily go again.
Dear Christina, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: I finally popped into Middletons after being intrigued by the stunning building and setting many times when I’ve been in that part of York. It is enormous and although I only saw a small section of the hotel as I was not staying there it looks to be beautifully maintained. It’s definitely a luxury hotel with a lot of character. There are several different areas from the main reception and bar area, including an outdoor seating area. I explored a little bit of the grounds and only had time for a quick coffee, but it’s certainly somewhere to consider the next time we stay overnight in York.
Dear Anne Marie, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your visit. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Andrew Howlett Reception Manager
Negative experience: Staff need experience of good customer service and being friendly
Dear Mrs O'Neill Thank you very much for taking the time to review your recent visit to Middletons. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Your comments regarding your poor experience at our restaurant do concern me and I would be most grateful if you could detail the points that we clearly fell short on on this occasion so we can take steps to ensure this doesn’t happen again. You can email me directly at [email protected]. I would value the opportunity to welcome you back and I can assure you that we will do our best to give you the warmest of welcomes and a relaxing experience that so many of our guests have grown so fond of. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: Excellent location and fantastic breakfast.
Dear Lesley, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: Thoroughly enjoyable stay. Staff are friendly and helpful.
Dear Peter, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: Had a great stay here - facilities were wonderful and service was great - would def come again.
Dear Neil, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: Really nice place. Close to the city centre with onsight parking. Lovely staff and a grate breakfast. Thank you..
Dear Mr Miller, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Andrew Howlett Reception Manager
Fantastic experience: Lovely hotel. Great breakfast. Excellent location just 5 mins walk to city centre. Would recommend.
Dear Jane, Thank you for giving Middletons 5 out of 5. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Andrew Howlett Reception Manager
Fantastic experience: Lovely hotel, fantastic location, ample parking and friendly staff. Will certainly return.
Dear Dave, Thank you for giving Middletons 5 out of 5. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Andrew Howlett Reception Manager
Fantastic experience: Perfect spot, just 8 mins walk from York centre, 11 mins from the train station. Hotel was beautiful, with rooms being in separate buildings which meant less noise from late night returners or early starters. Complimentary kit kat was a lovely added touch, as was fresh milk in the fridge, replenished each day.
Dear Melynda, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Andrew Howlett Reception Manager
Negative experience: Sadly had 2 terrible nights sleep, windows may well have been open, noise from road and revellers at 3am, worst we've experienced. Good location and staff very friendly but I'd never stay there again purely because of the noise.
Positive experience: Lovely hotel and rooms, pleasant helpful staff. Breakfast average. Evening meal overpriced, bland and tiny portions. Spoilt the overall experience, as it was over hyped prior to our stay by numerous emails, leading us to expect something spectacular
Dear Gaynor, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: An absolute treasure of a find. A wonderfully warm and satisfying stay. The rooms were 5 star and the decor and staff, so helpful and kind.
Dear Mr Knott, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: The wife and I have just had a lovely weekend in York staying here at Middletons. Fantastic place with excellent staff. Our room was spotless and had everything that we needed. The cooked full breakfast was to die for, the best we have ever had. I would highly recommend this hotel, and it's in walking distance of the station ( 10 mins ). Brilliant
Dear Mr Jaffray, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Very good hotel, definitely stay again
Dear Mr Eastaugh It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Great hotel conveniently located cosy rooms are as advertised nicely decorated and clean. Staff were friendly food was delicious and well presented. Car parking on site is really good value.
Dear Melanie, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: We visited Middletons on Friday 11th October to celebrate my mother's 102nd birthday. Prior to the actual day the hotel and in particular the restaurant booking manager has been excellent in all her planning and communications etc. This was what won me over and helped me to decide which hotel in York to choose for this special occasion. We decided to choose both the yorkshire tapas and comfort menu. From which to select our meals from. The tapas was lovely and suited us fine, especially my mum with her small and limited appetite. Two people choose from the comfort menu and were pleased with their choices. Belly pork and fish and chips. My only complaint was regarding the cheese and meat board that we ordered. This was very expensive and the items offered were tiny ie one slice of bread cut in two two slithers of cheese, two types of salami and meats plus a small handful of small not very fresh red grapes. Plus some quince jam which was accompanied by yorkshire relish and a dribble of oil in bowls .very disappointing for £25. Not only expensive for what it was but also unappetising and such a shame when everything else was fine. I feel that it may have been a treat to have had something special for my mum. As the hotel were very aware of her amazing milestone !!
Fantastic experience: Lovely staff and a beautiful hotel. Warm and friendly. Great breakfasts. Thankfully great parking as we had travelled from West Wales. Brilliant location which was perfect for our first York visit. The bed was so comfortable and the bathroom shower was hot, roomy and clean. Loved the hotel's history and its keenness to recycle and be environmentally friendly.
Dear Scott, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Hotel, room and public areas were all very nice and comfortable. All staff pleasant. Bar service good but breakfast was slow to arrive once ordered. Didn't like the sliding bathroom door in our room. Offered virtually no privacy. Most disappointing was that our room was not serviced. Returned around 5.15pm to freshen up and change before going out for the evening. Called down to reception to inform them and told someone would be up directly. I advised we would be out from 6pm so the room would be free. Returned around midnight to find no one had been up. I went back down to the bar and got milk, teabags and biscuits but not impressed, especially as I had let you know at the time. I mentioned this at Check Out and got a muttered in sincere apology. Having said all this, I would stay again.
Dear Dianne, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Positive experience: Nice hotel, clean rooms, polite staff but lacks variety in breakfast
Positive experience: The food service was rather poor, first night was awful The chef was not up to scratch he made the fish and chips like rubber after an hour and a half it appeared then I sent it back and asked to be redone with the chips It took too long, then the room I stayed in shower control temperature was broken off, because first day I was tired next day showed the receptionist taken pictures said to me get it done didn't move me which was annoying, so in the end went for tapas it alot better would use this place again they where kneen on the tourist than the person waiting for their dinner or lunch.
Dear xxxxx Thank you for taking the time to let us know about your recent stay with us, I really am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience, we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and I can assure you that we will do our best to give you the warmest of welcomes and a relaxing experience that so many of our guests have grown so fond of. Kind regards Andrew Howlett Reception Manager
Fantastic experience: Amazing comfortable rooms. Quite location. Close enough to York to walk into. Parking. Nice staff. Amazing service from Chris on reception. Value for money
Dear Gayle Simpson, Thank you for giving Middletons such a high rating. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Negative experience: The Pros My Wife & I stayed at the Middleton Hotel in York for one night, whilst visiting the City. The communication between the Hotel and myself prior to my stay was excellent. Upon arriving at the hotel, the staff were very helpful and lovely with us. The room was snug, as the name suggests, but it was fine for one night and had all the amenities we required for the stay. The Cons We received numerous emails from the restaurant side advising us to reserve a table for dinner, and for breakfast. We thought either it’s because the restaurant is excellent and they want to make sure they look after us, given we are staying at the hotel, or it’s a sign of desperation - We didn’t know which it was, but all became clear. We booked Breakfast, and thought we will ask Reception when we check in how busy is the restaurant that night. We were informed there was a group in but that was it. We therefore decided we would go to the restaurant, as the Tapas Menu on the website looked really good when we read it. We turned up at the restaurant and were seated. We have already decided what we wanted to order, and therefore gave our order to the Waitress, and awaited our food. First to come was the Dirty Hasselback potatoes which were nice, and we though this is good. We then received the Char-grilled tender stem broccoli which was cold, so I sent it back and explained it was cold. They did replace the broccoli dish, but it was only luke warm at best when it came back out. We were then told the Chef had said the Mini Yorkshire puddings were not available, we were a little perplexed as it had been 25 ish minutes since we placed the order and were very disappointed at finding this out so far into the meal, as mini Yorkshire Puddings, in York is what they are famous for. We had ordered Yorkshire venison meat balls (at £9.00) and they came out in a little dish, of which there was only 3 or 4 of them, but you might as well served up rubber golf balls. They were disgusting – chewy, tasteless and very unpleasant. I went to find a member of staff, and a Gentleman who seemed to be in charge of the restaurant. I explained that the meatballs were chewy, tasteless and not nice, to which he responded in a very patronising way, to which I had to tell him to stop insulting my intelligence. He went on about never having had a complaint, and it’s just me who seems to have a problem. I explained how the rest of the meal was, to which he snapped back we replaced your broccoli for you and the Customer is not always right you know. That I’m afraid was like a red rag to a bull, I cancelled the rest of the meal, I wasn’t going to endure this any longer. I asked to see the General Manager, to which I was told he wasn’t there, but he can give me his email address, I said yes please….I’m still waiting now. In the end my Wife and I decided as weren’t able to eat much in the Restaurant we would go into York for a proper dinner. Breakfast the next morning, again the website lists what you can have. The menu is very well written on the website, and you think this is going to be great, but the actual food that comes is awful. We expected a nice Breakfast Bar from which to choose what we wanted, but it was a very small selection despite what the website says. My Wife & I both ordered the ham and cheese omelette from the cooked to order menu. Every Chef should be able to cook an omelette, but what they served us was an embarrassment, the egg was overcooked, the omelette was tasteless and the ham was more like spam than ham. Needless to say we left it and went into York to find a proper breakfast. When they are charging £19.95 per person, you expect a decent breakfast and quality food. The Restaurant/Chef really lets the Middleton Hotel in York down, it could be a fantastic place. The Hotel side is great, the restaurant awful, and until someone sorts that out I’m sure I won’t be the only person to raise my concerns.
Fantastic experience: The hotel was delightful and the rooms were very clean, comfortable and well appointed. The staff were friendly and helpful. We will definitely be staying there again. The hotel is well located, very close to The Minster and City Walls.
Dear Alison M Rogers, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Great location and appearance with very efficient and friendly staff. Our room was a little tired but otherwise it was large, comfortable and very clean. Great value for money and we will be returning.
Dear Ken Baker, Thank you for giving Middletons such a high rating. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Positive experience: We stayed for a 2 night break. The room itself was big but was let down by the cobwebs on the beams. The bathroom was obviously specialised for disabilities but again cleanliness let it down. The grout in the tiles was orange with black mould and the areas around the leg of the screen were caked in mould so we're the edges we're the wall met the flooring. Was a shame, brilliantly placed, Could have been better.
Dear Mc Gaming, Thank you for taking the time to provide feedback about your recent stay, all feedback is greatly appreciated as we are dedicated to improving ourselves every day, and yours is essential to this process. I have relayed all your comments to the appropriate departments so they can be addressed by them. Thank you again and apologies that we didn't live up to our usual high standards and this detracted from your stay. If you are travelling to York again, I do hope that we will have the opportunity to welcome you back to Middletons. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Friendly staff, great rooms and 5min walk from city centre. We had a lovely stay!
Dear Berenice Ramos, It was a pleasure to read your comments and see your photos about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Heard from a colleague that rooms were amazing, but apparently the ones down the annex which I got allotted were just too small. There was barely enough space in the shower to even bend and wash your legs. The bed was really comfortable though. Breakfast is not a buffet. While able people will have absolutely no problem, those with food restrictions will find this place slightly problematic.
Dear Sarabha Saaluvesh K, Thank you very much for taking the time to review your recent visit to Middletons. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Spotlessly clean room. Very quiet. Receptionist very friendly and helpful. Excellent breakfast. Location very good. Car park with plenty of spaces.
Dear Angie Balderson, Thank you for giving Middletons such a high rating. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Location was fairly central to everything. Shops, restaurants and train stations.
Dear Frankie Black, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Classy hotel in a quiet area within walking distance of the key sights. Breakfast was the best we've had in the UK on this trip.
Dear Elaine, Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and especially our breakfast. I do hope we will have the opportunity to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: This is an excellent hotel, perfect location, and brilliant service.the wife and I loved it, a big thanks to Rebecca who made us feel so welcoming and relaxed.
Dear Keith Galloway, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Enjoyed everything about my stay, lovely hotel, quiet, great food!
Dear Irina Sokolova, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: A great relaxing stay with friendly and helpful staff, top breakfast and location
Dear Mark Rick, Thank you for giving Middletons 5 stars. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Positive experience: Beautiful hotel in a great location. We stayed in Chocolate - a separate cottage split in two parts. King bed and bunkbeds for the kids. It was gorgeous (though the front window leaked badly in the rainstorm). Breakfast was great. Only the coffee was disappointing.
Dear Jeff, Thank you for giving Middletons such a high rating. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Exceptional service. Great rooms, great location, very accessible.
Dear Philippa Morgan, Thank you for giving Middletons 5 stars. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Central location, very friendly and helpful staff. Rooms very comfortable and excellent breakfast.
Dear Jacqueline Reynolds, Thank you for giving Middletons 5 stars. All guest feedback is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Wonderful boutique hotel in York, on the "other" side of the river. A cluster of small buildings surround a beautiful garden area. Staff are incredibly helpful. Great location! I think we will return.
Dear Barbara Hughey, Thank you for providing your feedback from your recent stay with us. I am delighted to read that the team at the hotel were able to assist you during your stay in a kind, safe and positive manner and we were able to accommodate your needs. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week as it helps us to recognise great work and continue to improve in all areas of the hotel. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards Paul Miller Deputy General Manager
Fantastic experience: We were only there for 1 night and the staff couldn't have been more helpful and obliging. They went out of their way. The lovely Rebecca was so welcoming and helpful too.
Dear Colette Mulhern, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable stay with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: We just spent five nights at Middletons. It was absolutely brilliant. The staff are absolutely fantastic. Nothing is too much trouble. They are professional, polite and personable. The building itself from the decor (to the Musak playing at a comfortable level in the background) wraps itself around you and invites you to relax. 11 out of 10. Well done Middletons we look forward to seeing you soon.
Dear S G, Thanks for taking the time to write such a lovely review for us. We are really happy that you found that all our team, amenities, location and services were of the highest calibre. We work really hard to maximise the guest-experience, therefore really grateful that you felt this. Hope we get the opportunity to welcome you back to Middletons very soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Had a lovely stay on Sunday thanks. You all really helped it to be a great 24 hour escape break for my hubby's special birthday The free g& t & the fruit / choc happy birthday at breakfast were nice surprises . Thanks All Helen x
Dear H Cass, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: We had a lovely stay here, great location for exploring York not too far from any of the sights and has its own car park. Staff were friendly and rooms were comfortable, nice breakfast.
Dear Lauren Machell, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: excellent hotel and location. Bathroom was a cosy space but we didn't spend long in there!
Dear Gail Khan, Thank you for giving Middletons such a high rating. All guest feedback, positive and constructive, is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Great location and very close to all the sights! . Despite being quite central was peaceful with surrounding gardens . A lovely hotel with polite , efficient service .
Dear Janie Brashill, Thank you for giving Middletons 5 stars. All guest feedback is really important to us and we share it with our team each week as it helps us to recognise great work and continue to improve our service. We look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Hotel is very lovely. The staff were friendly. We stayed in Peter Room which was lovely, bright and airy, bed was extremely comfortable and we had a great night's sleep. Lavazza coffee machine was a lovely surprise. Breakfast was very good lots of choice, continental & cooked. Everywhere is very well maintained. We would definitely stay again.
Dear Jayne Gorton, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Great hotel to chill with a family, delicious food, highly recommend!
Dear Samanta Sondore, Thank you for giving Middletons 5 stars. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: We had a wonderful experience at this hotel. Big thanks to the incredibly welcoming and amazing staff. From the moment we arrived, they went above and beyond to make us feel at home. Highly recommend this hotel for its exceptional service and great location
Dear Leanne McCullough, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Absolutely wonderful experience, would definitely definitely stay here again, had absolutely no complaints
Dear myles miller, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable stay with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: The rooms were very clean and cute. Perfect for one person. Small for two. Loved the robes in the room. The walls are a bit thin but for the most part quiet. Location was fabulous. Had one weird moment. At 1:44am during my stay the TV turned on repeatedly even after I shut it off. Could it have been an IT glitch as the front desk said or was it something else
Dear Marci Banner, Thank you for taking the time to let us have your feedback, please accept my apologies for any inconvenience caused. I am pleased to see, in general you enjoyed your stay. However, I will share your comments with the team to make the relevant changes and improve our future guests’ experience. Hopefully we will have the opportunity to welcome you back in the not-too-distant future. Kind regards, Paul Miller Deputy General Manager
Negative experience: Great Location TV not working No air con and windows didn't open Tired decor and smell of damp in room Grubby bathroom Staff on reception seemed disinterested in general
Dear Joe Thorpe, Thank you for taking the time to let us know about your recent stay with us, I really am sorry to read that yours wasn’t the most positive one. Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and I can assure you that we will do our best to give you the warmest of welcomes and a relaxing experience that so many of our guests have grown so fond of. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: We had a wonderful experience at this hotel. Big thanks to the incredibly welcoming and amazing staff. From the moment we arrived, they went above and beyond to make us feel at home. Some issues with the room and housekeeping were raised, but the staff quickly addressed them and made sure our stay was enjoyable. The hotel's exterior is well-maintained and the location couldn't be better. Highly recommend this hotel for its exceptional service and great location.
Dear Tamz, Thank you for providing your feedback from your recent stay with us. I am delighted to read that the team at the hotel were able to assist you during your stay in a kind, safe and positive manner and we were able to accommodate your needs. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week as it helps us to recognise great work and continue to improve in all areas of the hotel. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards Paul Miller Deputy General Manager
Fantastic experience: A beautiful hotel, lots of history,fantastic setting,brilliant service.
Dear Gary Kirwan, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback (and photos) are really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Fabulous staff for our walk in request for accommodation late into the day. Lovely clean room with comfy bed and view over the rooftops of York. Great location for walking and exploring York. Thank you!
Dear Mrspurplehippy, Thanks for taking the time to write such a lovely review for us. We are really happy that you found that all our team, amenities, location and services were of the highest calibre. We work really hard to maximise the guest-experience, therefore really grateful that you felt this. Hope we get the opportunity to welcome you back to Middletons very soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Lovely hotel. Great location and all staff were friendly and helpful. Room was very comfortable and spotlessly clean. Will definitely stay again if we are back in York.
Dear Ian Barber, Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and especially our friendly and helpful team. I do hope we will have the opportunity to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Negative experience: A disappointing response from Middleton’s, actually no response at all! Dear restaurant manager We booked a reservation at your restaurant on Friday 5th July for my birthday, on the back of a ‘good review’ from York on a fork, which appears misleading. However I would like to provide you with the following feedback as our experience was lacking to say the least. I hope that providing you with direct feedback may help you improve the experience for future diners. Thwaites Paradise bread One bread bun (small) doughy probably been frozen and defrosted, chewy. Yorkshire Dama squeaky cheese Just not very nice didn’t seem fresh Sun dried tomato arancini Tasteless crispy, maybe try the Italian in the shambles market they’re aranchini is lovely and a similar price. Mini Yorkshire puddings Undercooked Yorkshire pudding, generally underwhelming Parsley and mustard marinated onglet steak Probably best of a bad bunch! Crispy monkfish cheeks Chewy over cooked dry Dirty Hasselback potatoes (v) Slightly undercooked potatoes, cheese was awful, and charging a £1 for a few pieces of chopped bacon was disgraceful! In hope that the following feedback can improve future customer experience. However the service provided by your staff was very good. Kind regards
Positive experience: The location was great, right where we wanted to be. However, the room itself was a let down, I paid for 2 nights in the executive double room. The bathroom tiles were mouldy, and the carpet was soiled by those who had been inside before us, doors and walls were chipping away. Woken by the plumbing/water going off on the floor above, followed by the traffic noise as well. The kettle was filthy, as was the light switch for the bathroom, taps on bath had limescale, and one was damaged, as was the radiator with open wires. Light had no working bulb. Paintwork throughout the room was chipped. The flooring in the bathroom was very slippy and dangerous when coming out of the bath, it was also worse for wear as the grout was worn away, leaving gaps throughout. For the price I paid, I was upset. When raising my concerns with staff at reception, I was told that they would let the maintenance team know. No apologies were given.
Negative experience: We reserved two rooms for two nights for our family holiday. My parents - coming from Germany - were looking forward to a nice hotel and exploring York. We based our decision to reserve at Middletons on our lovely experiences at other Thwaites hotels/inns, e.g. The Listers in Malham. We love the history of the Inns with the updated rooms and modern bathrooms. We were looking forward to another good experience after we saw the photos of the lovely rooms. Unfortunately the rooms we got were nothing like on the photos. The building had a strong paint smell (some google reviewers called it "toilet smell"), chipped doors and dirty carpets. The rooms had "granny-like" decor and furniture and the bathrooms were not updated as shown in the hotel website photos. When we tried to get different rooms, we were told there was nothing else available and they would try to put us in the updated rooms the next day. This didn't happen. The manager who knew about this issue, didn't seem to care. We had a glance at the updated rooms when they were cleaned and it was like day and night. One would have thought our old rooms were less expensive than the updated rooms but this was not the case. We were just unlucky and that put a damper on our family holiday. The staff at breakfast was slow and clumsy, often checking their mobile phones instead of asking if anything else was needed. Waited 25min for porridge. Middletons is just not up to par with our other Thwaites experiences. It would have been nice to get an apology or offering of any kind from the manager but I guess he doesn't need the business. My husband and I travel all over the world and can definitely say that this is not a 4 star hotel.
Fantastic experience: Visited Calma beauty, located within Middleton's Hotel, Marta the therapist is amazing, makes you feel like a princess when you leave. All treatments are fabulous and a really good price
Dear Jacqui Meehan, Thank you very much for your feedback, I am happy to see you enjoyed your visit to Calma Beauty and I am sure they will look forward to welcoming you back again soon. Kind regards, Middletons Team
Fantastic experience: Stayed hear for my wedding anniversary.What a fantastic hotel, secure parking, great staff, and only 5 minutes walk to the town centre. Lovely and clean,I will be coming back
Dear Matthew West, Thank you for taking the time to share your comments following your visit. We are truly grateful that you chose Middletons to celebrate such a special occasion. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Really nice hotel within walking distance of york. I would stay here again if I was visiting york.
Dear Cormac Suen, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: This hotel is an absolute gem!!! The room was stunning, service and staff were fab!! We didn't eat but the menu looked fab, especially the Yorkshire tapas!!! The alcohol was very reasonably priced for a hotel and city centre. However, whilst the cappuccino was lovely, £4.95 from a machine is really steep for what it was!!! We will definitely be back, but I'll pass on the coffee next time
Dear Clare Liptrot, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Fantastic hotel, in a prime location, 5 min walk and you are in the city. We have stayed here twice now and wouldn't stay anywhere else. The staff are all polite and helpful, the rooms are clean and full of everything you need even things you don't expect like an iron and ironing board, mini fridge, dressing gowns and nice chunky biscuits. Lovely bar area with outdoor seating and very nice breakfast. We can't wait to return next year!
Dear Darren Perkins, Dear xxxx, Thanks for taking the time to write such a lovely review for us. We are really happy that you found that all our team, amenities and services were of the highest calibre. We work really hard to maximise the guest-experience, therefore really grateful that you felt this. Hope we get the opportunity to welcome you back to Middletons very soon. Kind regards, Paul Miller Deputy General Manager
Negative experience: I don’t know if the receptionist was having a bad day but she made it seem like everything was too much trouble for her and we were wasting her time. Very off putting for such a beautiful hotel.
Dear Duck B, It was good to read your comments about your stay with us, thank you so much for taking the time to do this. I’m sorry that there were a couple of areas that you felt we could improve on. We do work hard with our team, ensuring they understand the role they play in making sure all our guests are happy with their stay and I will personally ensure these are areas of focus for us in the coming weeks. If you are travelling to York again, I do hope that we will have the opportunity to welcome you back to Middletons. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Everything about Middletons was perfect. The staff was very helpful and gave us advice on navigating York. The room was also top-notch with very comfortable beds. The hotel itself itself is beautiful and at a perfect location. It'a close enough to the shops and downtown area, but far enough away for a peaceful night and morning. Couldn't recommend enough!
Dear Josh Langer, Thank you for providing your feedback from your recent stay with us. I am delighted to read that the team at the hotel were able to assist you during your stay in a kind, safe and positive manner and we were able to accommodate your needs. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week as it helps us to recognise great work and continue to improve in all areas of the hotel. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards Paul Miller Deputy General Manager
Fantastic experience: We visited this Hotel yesterday for Afternoon Tea. We have not been to this Hotel before and were very impressed. Both the service and the food were faultless. We were served by Rebecca who is a real asset to Middletons and gave us excellent service throughout our visit. We will definitely return in the near future.
Dear Sue Haywood, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your Afternoon Tea. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: I stayed here for 1 night and it was genuinely one of the best hotel experiences. Firstly, I was working all day and had to travel up from Derby. I rang reception and asked if there was room service and the lovely gent got a sandwich made for me ready for my arrival! The room was fabulous and boutiquey..the pillows were matched for all preferences. I slept like a log. Lovely kind staff, fab rooms, quiet location - I'm only gutted I stayed one night and not more!
Dear N Bowden, Thank you for providing your feedback from your recent stay with us. I am delighted to read that the team at the hotel were able to assist you during your stay in a kind, safe and positive manner and we were able to accommodate your needs. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week as it helps us to recognise great work and continue to improve in all areas of the hotel. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards Paul Miller Deputy General Manager
Fantastic experience: Visited for afternoon tea. Greeted immediately by staff and, as I was early, they offered me a drink while I was waiting. The food was beautifully presented and allergies catered for with no issue. Very tasty and plenty to eat so we were brought boxes to take home what was left. Service was faultless and the afternoon tea was good value for money. Would definitely return.
Dear Janet Bee, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable afternoon tea with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Perfect. Really lovely. Great deal of character. Loved the cottages we stayed in. Staff were very helpful. A walk to everything river across the road everything you need close by including the railway museum. Go.
Dear Greek Cats, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable stay with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Great breakfast . Awesome dinners. Wonderful desserts. Service by staff most accommodating.
Dear Fred Allen, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. Thank you also for your positive feedback regarding your dining experience, we always strive for the best possible stay for our guests at Middletons and by highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. It would be our pleasure to welcome you back soon. Kind regards Paul Miller Deputy General Manager
Fantastic experience: A good quality hotel in a nice setting. It's not really in the centre of York but it is near the river
Dear DashCam, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Popped in for a quick coffee and a meeting in the bar and reception area. Lovely light a bright, good coffee and a really friendly and welcoming team - Julius behind the bar was exceptional.
Dear Graham Usher, Thank you very much for your feedback, I am happy to see you enjoyed your meeting with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Negative experience: Try finding it only one way in the street, all side roads now blocked off. When I found it no parking spaces, work men painting so about 5 vans and a conference going on with around 20 space's. Three spaces railed off some reason. Reception nice young lady only just started can't fault her, then came the older ones, you will have to find a car park go back out turn left then right, ever been to York it's tiny, then bring the car back after five as I have nothing better to do. I went out and found a space a could use in the corner, just a door near it and a couple of paint cans, receptionist followed me out I said I can put it there, so I reversed all the way up the tight drive to find she had stuck a traffic cone there. Ended up driving round York to find a parking space and ended up on the railway car park a mile away. Had to carry two bags and wheel the case all the way back, I am on four naproxen a day for my back at the moment. Got back same receptionist did not give a monkey's, oh there's a car park nearer than that she said. Got to the room it's smaller than our smallest room in the house, worst start to a break that I have Ever experienced, glad we are only here for one night. Just to mention I am never this grumpy. Don't bother with this hotel much better in York, the best part is I only booked this for the parking even though it's limited . Edit I hope it isn't raining in the morning for the one mile trek back to the car, if it's still there.
Dear Tim Hollingsworth, I’m sorry to hear you had trouble finding us, there is often roadworks in York with diversions in place and the team at reception on hand if directions required, the conference you mention were overnight guests, we do advertise limited car parking and as you had arrived several hours early we were full with some guests from the night before due to leave. However, our reception team did try to advise you to park on the street which is £1 for an hour at which point a parking spot would most likely become available. We had scaffolding taken down that day following some roof works and we’re still tidying up rubble from the area that you mention. I can see you booked one of our cosy rooms, we do try to portray as best we can that these rooms are on the smaller side. We do have larger rooms available as an upgrade. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Lovely hotel, comfortable and clean - small touches like interesting decor, fresh milk in rooms, excellent breakfast, great shower all make a difference and make this hotel stand out.
Dear Michael Addison, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Stay was OK, friendly helpful staff good food/room service available though menu is a little limited, bed was a little uncomfortable, noise seemed to travel from other rooms to the one I was in disturbing my sleep on a couple of occasions. Also some kind of odd noise I'm guessing plumbing or something, around the same time every night
Dear Luke Axe, Thank you very much for taking the time to review your recent visit to Middletons. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Positive experience: Rooms small, facilities in room are no better than a premier inn, in fact premier inn has a bigger room and bathroom. People super friendly but evening dining menu limited and poor and overpriced. £32 for rib eye steak but £23 in city.Breakfast was good. L pillows at the hotel were fantastic and bed was comfy enough. Couldn’t have window open as some kind of generator or something in courtyard humming all night. Perfectly placed to see sights in city of york and hotel was clean .
Dear Ez, Thank you very much for taking the time to review your recent visit to Middletons. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve in all areas of the hotel. Whilst the nature of our Grade II listing buildings limits the size of some room types, what we have tried to do is to ensure that all other areas of the room are of high quality, including white company toiletries, pillow menu, a fridge with milk and water in every room as well as bathrobes, slippers and high quality tea/coffee refreshments above what you would find in many budget hotels. I do hope that you would still choose to stay with us on a future visit to York. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: lovelyyy hotel. lots of vintage character, but modern facilities. temp control in the room was great, the shower had two heads (1 normal 1 rainfall), and we had 2 sinks in the bathroom. there was an adorable dressing nook in our room, with a dressing table, a wardrobe, and coffee machine/ mini fridge. robes and slippers were provided, and nothing beats lying in your hotel room in a robe. the bed was incredibly comfy, and so big! the pillows were fluffy and plump and the diver was warm. the room had lots of quirky practical details, like the retro style radio and hair straightening stand. the location was fabulous, literally like a 3 minute walk for the city centre. we didn’t have to drive anywhere the whole week. would definitely recommend staying here
Dear Charlotte Gatehouse, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Whilst a wonderful site in both presentation, location and service, the price was a bit exorbitant for what you got. The cozy room was incredibly compact, maybe a little over filled and lacking in simpler utilities such as a toilet brush. Ordering breakfast ad hoc was expensive. I asked just for a double expresso and we were charged £5. I also appreciate that the permanently closed pool and sauna is reflected on the main booking sites, however it'd be great if additional effort could be put into contacting the numerous 3rd party aggregate services that are still showing these as available... was a bit of a disappointment. Overall can't fault the place. Gym and class access was great, the rooms were comfy and well stocked, and most of the staff were very pleasant and helpful.
Dear Matthew K (Retr8bit), Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: The rooms are well planned out, beds are incredibly comfortable and the shower pressure was great! Staff were super attentive and happy to offer advice on the best places to visit. To add, we couldn’t have asked for a better located hotel. Thank you!
Dear Ryan, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: A lovely hotel. Great location. Walking distance to everything in York and very close to the walls, but not amongst the hustle and bustle. Parking onsite is great. Clean, fresh and recently renovated rooms with lots of extras like coffee machine with pods, fresh milk and water, lovely cups, take out cups, biscuits, ropes, slippers etc. Would highly recommend and would return if we visit York again.
Dear Katie Litchfield, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Positive experience: Service, location = excellent room was ok, expected better for the money we paid. Breakfast was superb Very nice hotel in the heart of York
Dear David Porter, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Once again we have enjoyed a fantastic stay at this beautiful hotel. We recieved a complimentary voucher for drinks from the bar , totally unexpected but a really nice touch. Would like to thank Anna (Breakfast room) shown exceptional customer service . There are so many nice little luxuries like the eye masks and lavender spray. Paul you should be extremely proud of your staff. We will be sure to come back when we have(squirreld) enough pennies together. Paul/Chantelle you know what we're talking about (lol).. Room-10/10. Staff-10/10. Food-10/10.
Dear Debra Lewis, Thank you very much for taking the time to review your recent visit to Middletons. It is always a pleasure to have returning guests and we are pleased that you enjoyed your stay with us again. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our overall guest experience. We look forward to welcoming you back in the future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Everything about Middletons Hotel was perfect.. We stayed for two days.. The room was a good size, the ensuite was lovely, everywhere had a high standard of cleanliness. The bed was really comfortable, the bedding and pillows were good quality! We had a few drinks and a meal there, the service was top quality, and the food was delicious. Middletons is really well located, it is only 5 minutes walk from all the main attractions in York. It really is perfect. From checkin to checkout, we will definitely stay again when we next visit York!
Dear Katie Hunt, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable stay with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: Excellent location with some private car parking. Easy walk to the city centre as the hotel is within the city walls yet in a quiet spot outside of the hustle and traffic. Super friendly staff, good food. Huge fitness centre attached which I didn't have time to use but which looked great. Lovely well maintained little gardens in the grounds which are surrounded by the ensemble of buildings which make up the hotel.
Dear Shirley McCann, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us and I am delighted to read that the team looked after you in a friendly and professional manner. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Great deal on City Break in a well kept suite, stocked mini bar, robes etc. Excellent restaurant staff in the evening and for breakfast. Great food from a varied menu. Perfect location for the old town. Fascinating history of the old buildings that have been tastefully modernised.
Dear Mark Rivers, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Lovey stay, on business but would have been equally happy for leisure. Really friendly attentive staff. Room clean, breakfast amazing. The fitness suite had everything. So close to town with good street lighting all tbe way. Worth a stay. They've got non standard rooms and cottagds/villas too. And and food and service is great, do eat here
Dear Nirmal, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Fantastic Hotel. Lovely rooms, brilliant breakfasts. Always look forward to staying here when I'm working in York. : ) The Yorkshire tapas in the restaurant was really tasty. Definitely worth trying : )
Dear Simon Mitchell, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Our stay at Middleton's York City centre was excellent. Friendly efficient staff, good food and good accessible room. Car parking included and secure. Blu badge spaces well placed. Would use again.
Dear Peter McGeehan, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Lovely ambience all around the hotel. Great location - quick, safe walk to the centre, but far enough to avoid the noise of the nightlife. Be wary of parking, as spaces are limited. However, I appreciate that we were able to park ahead of check-in and stay parked past check-out - made us feel like we were wanted there instead of being shoo'd out. Didn't have the opportunity to eat here, but I can confirm that they do a Gluten Free breakfast - very considerate! Entire room was squeaky clean and well put together. Very comfortable bed & pillows, especially since most hotel beds are a bit too soft (they give you a choice of pillow firmness if needed). I loved the extra treats that were left for us (tea, biscuits, etc.). Will definitely be booking here again and making sure we utilise more of the hotel next time we visit York.
Dear Daniil Khazov, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Fabulous Hotel. Fabulous staff. Beautiful rooms and lovely food. The Hotel is just so welcoming and has an overall friendly feeling about it. So happy we booked this Hotel. Definitely our new favourite. Highly recommended to everyone.
Dear Julie Thomson, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: The hotel was clean and tidy The staff was helpful and had a great choice on the breakfast menu nice short walk into the city
Dear Paul Oxby, Thank you for giving Middletons 5 stars. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future. Kind Regards, Paul Miller Deputy General Manager
Fantastic experience: This review is from my wife Mrs Atkinson and her cousin Mrs Williams, although my email is being used. The room would have scored 5 but was a little cool for her on the first night but this was resolved efficiently by your staff. Thankyou.
Dear John Atkinson, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us. All guest feedback, positive and constructive, is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve in all areas of the hotel. We look forward to welcoming you back in the future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Stayed two weeks ago with business and was not disappointed, beautiful buildings and public spaces, an outdoor area that must be fantastic in the sunshine and plush rooms with luxury amenities. Breakfast was excellent and the service was top notch. Look forward to revisiting soon!
Dear Barry Weldon, It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Often pop in here because it’s a nice place to have a drink before going to town especially in summer as it has an outdoor area. Didn’t sleep there so no make for rooms.
Dear swarls barkley, Thank you very much for your feedback, I am happy to see you enjoyed your drink with us and we look forward to welcoming you back to Middletons again when the weather gets a little hotter. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: A lovely hotel with homely rooms, full of extras that other hotels do not offer. Staff are friendly and helpful. The food is delicious and the service is great. We will definitely return.
Dear Nichole Banner, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Gorgeous hotel that makes you feel like you're here for a bit of luxury, and at a competitive price. It was great retreating back here after a busy day throughout York.
Dear Alana Grieger, Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us and I am delighted to read that the team looked after you in a friendly and professional manner. When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: Great hotel, cosy and comfy rooms with little extras which were appreciated. The hotel is well situated, far enough out to be quiet but just a short walk away from York centre. On site car park a real bonus and if you book direct with hotel parking is free. Communal areas of hotel are smart and stylish and everywhere is clean, staff friendly and professional. Great choice at breakfast, food well presented.
Dear Clare Woodcock, Thank you for taking the time to provide feedback about your recent visit, your support and lovely review are truly appreciated. I'm really pleased to read you had such an enjoyable stay with us and that our team looked after you. We look forward to welcoming you back in the near future. Kind Regards, Paul Miller Deputy General Manager
Positive experience: Staff were friendly, maybe a little rushed in the dining room- understandable. Location was great. The room however, had a strong mildew smell that was bad enough to run us out in the morning. The bathroom near the lobby was the same. Not sure if it was a temporary thing with the plumbing as the river was in a flood stage during our stay. Next time we’d probably look elsewhere due to the smell. Said they’d “look into it as we were checking out.” 3/5 only due to the smell and response.
Dear Devin Ashley, Thank you for taking the time to let us have your feedback, please accept my apologies for any inconvenience caused and this does sometimes happen when the Ouse floods in the city centre. Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future. Kind regards, Paul Miller Deputy General Manager
Fantastic experience: It was our first time to York and we absolutely loved visiting and staying at Middletons made our trip. We've booked again for February. My only slight negative is the shower was very small, bit we managed and it didn't detract from our experience. Staff were so friendly and the breakfast was great with a huge selection.
Dear Victoria Mitchell, Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons in February. Kind regards, Paul Miller Deputy General Manager
Leave your opinion about Middletons Hotel:
Middletons Hotel appears in the following listings:
Middletons Hotel appears in the following listings:
Other gyms that may interest you
MPRS York Hub | Personal Trainer York
Vikings Cheerleading
MK Pilates Training Centre York
The Gym Group York Foss Island
York Gym - Swift Fitness York
Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!
España
United States
United Kingdom
Deutschland
France
Italia
Portugal
Nederland
United Arab Emirates
Argentina
Austria
Australia
Belgium
Brasil
Canada
Switzerland
Chile
Colombia
Danmark
Finland
Ireland
México
New Zealand
Norway
Sweden
Uruguay