The Warwickshire

Fantastic experience: I stayed 2nts for work. Beautiful hotel, very clean with lovely quiet room (56). Pool / spa area are fabulous! Lovely sauna, big jacuzzi & hot/cold shower. I had dinner in the restaurant on the first night, lovely service & delicious food (curry). I also worked from the bar / cafe area whilst waiting to leave for the airport and had my lunch here. Chicken burger was sensational and service was good. Only minor point is that on check in, I received no information about the hotel e.g restaurant times, pool times / usage or how to access or where to get towels etc. I would absolutely stay here again.

Fantastic experience: Just went to the breakfast with Santa event with my 3 and 7yr old, really great event. Staff were attentive, Santa very authentic, food offering good and entertainer was loads of fun (think 90’s birthday party )Would recommend and feel received value for money

Fantastic experience: Played golf on the King's course superb

Fantastic experience: What a fantastic place with great views and a hearty breakfast

Positive experience: Stayed overnight for a conference the next day. I had dinner and breakfast which was served with a smile and the food was good. I would recommend the restaurant rather than eating in the bar, it's much nicer and the service was great. Overall the experience was good. My only complaint was the overly hard bed. I didn't sleep well.

Positive experience: Stopped here on impulse as I needed to be in area, lovely location, impressive greeting and helpful staff, rooms were excellent fir the charges, walk in showers, which I'm surprised are not in more hotels, comfortable beds. Had a few drinks in bar, staff very good, quiet place. Breakfast was good, food was typical of buffet breakfast and staff again excellent. Recommend this to anyone stopping in Warwick and not much more than your basic usual offerings as they had spa facilities I didn't use. One mark down only, you can't get out of carpark easily as the barrier has to be buzzed, don't let that spoil visiting though

Fantastic experience: Room was comfortable and clean, staff were very friendly, breakfast was adequate didn't bother having dinner there. There was a good firework display with a fair and street vendors while we were there that was well organized.

Fantastic experience: Looking forward too seeing you soon guys

Negative experience: 2 night stay for a short family break. On arrival we were told that there was no water at the hotel but it should be back on soon (3pm). No toilets available, checked in as there seemed to be no other options. Informed that spa facilities and pool was still open. We checked in and decided to drop our bags off in the room and head towards the pool. Room was a nice size, disappointed that for the price of the room there was not a small drinks fridge. 2 bottles of water in the room were warm. The bathroom had a strong drain smell, which we managed to later trace to the shower. Tea cups and kettle for making drinks, however one of the spoons had been used and had a tea stain dried mark on. We headed to the pool after getting changed we found the toilets locked and had to head back out to reception to locate a toilet for my son before going in the pool. Childrens pool was closed off, the main pool was available, which we used. After exiting the pool we checked back at reception for an update on the water. I completely understand that this was out of their control, however the lack of organisation and plans in place was not reassuring. Lack of updates and offer of bottled water, with no updates on use of toilets. Later in the evening we eat at the bar with a reduced menu at the, again due to lack of water and used plastic cups. The water was restored later in the evening but felt the lack of updates and no offers of compensation. In the morning we attended breakfast at 8.50, a full hour before closing. To turn up to a breakfast room in complete shambles! Empty tables with no cutlery, empty pastry tables, empty hot food section, no glasses for juice and a broken coffee machine. Unable to restock as they had ran out o doe items.Extremely disappointed. We stayed for two nights and the breakfast on the second day was slightly better, still missing a few items but seemed a little quicker to restock. A very disappointed stay.

Positive experience: Overnight stay playing both Earls and Kings Courses. Both are great layouts. Although were aware hollow tinning of greens had occurred, it must have been the worst I've ever experienced - aren't the cores supposed to be filled with sand? Be good yo experience in the summer.

Fantastic experience: This is a great course. There's the Earls and the Kings, plus a driving range. The Kings is well kept. The staff in the club house are generally friendly, and the food is reasonable and tasty. There was a good atmosphere in the club house. Large car park.

Fantastic experience: Two excellent 18 hole courses with driving range and chipping and putting areas. Hotel and food were fabulous and it has a pool with fitness facilities too. Well worth a visit.

Fantastic experience: spectacular view of the golf course while in the gym

Positive experience: Bit posh for what it was. Friendly helpful staff

Fantastic experience: It's a Gem of a place, really good course, we enjoyed the game and location.

Fantastic experience: Played the King's course, very long and challenging

Fantastic experience: Awesome venue for a golf weekend, staff friendly, well stocked driving range. Both courses are quite different and had their own challenges. The rooms are a good standard and look like they’ve all been recently renovated.

Fantastic experience: Air con in room was so so at best but staff especially Cerry who were all brilliant.

Fantastic experience: Stopped here before the Noel Gallagher gig at Warwick Castle . Food was exceptional quality and staff very helpful . Absolutely stunning views of the golf course . 10 minutes Warwick castle in a taxi . Brilliant must try hotel . Thank you

Negative experience: The manager of the golf shop was highly rude and unprofessional as well as defensive towards a member of the golf club, I think his name was Stephen. If he wants to keep members as customers he needs to review his tone and his behaviour.

Negative experience: Slowest round of golf ever! Greedy club ramming 8 minute tee times. So congested! Ruined it.

Fantastic experience: Second time we have stayed here for our golf trip,both courses are amazing, only downfall was the bunkers,hotel and spa area was great,staff were friendly and helpful,already looking to book for next year

Fantastic experience: Played golf - did not have accommodation. The King's Course was in great condition.

Fantastic experience: Lovely hotel in gorgeous grounds. Rooms so clean, spacious and comfortable. Spa/pool very, very nice. Will definitely stay again.

Fantastic experience: I’m not normally the type to leave reviews but this young man really made an impact today. His friendliness, attention to detail, work ethic and customer service skills are second to none. Keep doing what you’re doing Tristan, you’ll go far! This review is for you.

Negative experience: Won’t be dealing with the hotel again! Waiting almost a month for a refund but the hotel kept giving me false promises and not resolving anything.

Fantastic experience: Golf courses are different class-Best golf and facilities in the Midlands that I have played...on par with the Arden in my opinion-not yet played the belfry-Brab!!

Fantastic experience: Played golf on the Kings course, in a remarkable state despite the poor weather this year. Two gripes; the tees were in poor condition and the course Marshall didn’t move on slow play. It took over 5 hours to get round

Negative experience: Lovely place and stayed there many times, but this will be my last. Service was extremely poor in the bar where I was the only one there, but my dinner order was not put through, so 45mins later, still nothing. Got my refund in the end,

Negative experience: After being regulars and visiting most weekends for coffees we was suddenly turned away today by a woman that we have never seen before. Usually it has never been a problem and we have always signed in with Henry but today they wouldn’t let us through because we weren’t members. We travelled quite far to come down and buy drinks and explained this but they rudely refused us and blamed it on head office. Why has this suddenly happened! The woman even tried to talk us into paying for memberships! The absolute cheek! They need to make everyone aware of this as there is nothing on their social media pages!!! Will be boycotting in future.

Negative experience: No tea & coffee in your rooms. You had to keep going up & down to reception to ask for more. You felt some staff only gave you minimal amounts. Breakfast was very poor. They ran out of pastries and fruit on Saturday, and when you complained, the staff just say its been busy, albeit you pay a lot for breakfast. Your dirty plates and cutlery were left on your table, so you had to move it yourself. The reception ask you to email your complaint, but they don't bother responding!

Negative experience: Customers need to be made aware. While using the gym I left my vans keys with "THE WARWICKSHIRE hand car wash" (nothing to do with the Warwickshire I keep being told) the series of unfortunate events that followed are baffling. Opportunist thief's "just happened" to be passing by while on the hunt to steal tools. Obviously a gym/golf course with gated entry and exit at 11am on a Thursday seems like the ideal place, They pulled up along side my van which "just happened" to be left open and moved from where I left it, and it "just happened" to be unattended by the car wash guys. The thiefs "just happened" to know what was in there and where it was, they took off with approx £5000 worth of tools, as if there day wasnt lucky enough they "just happened" to get let out (by a member of staff) of the new SECURITY gates the club have just invested in, that or they new the 4 digit code to get out. Judging by how luckily there day was going, I would imagine they just had a guess at it and got a 1-10,000 chance right first time. Obviously this was just a series of unfortunate events that amounts in me being absolutely sold down the river and £5000 out of pocket because my insurance doesn't cover someone leaving my van open and unattended. Just be aware when using the facilities here. You may be a lucky one and actually meet the real Easter bunny. Your valued member

Fantastic experience: One of the best I have stayed in for the friendly and helpful staff. Rooms were very good and clean. Generally the hotel was faultless.

Positive experience: Bit of a strange one. We booked what we thought was going to be a luxury spa break hotel with a golf course. We paid £180 a night in advance so were expecting something a little bit special. What we got felt more like a (nice) council fitness centre with a bland hotel block on the side. Everything was ‘ok’ but it didn’t have a 4-star hotel vibe and didn’t feel like great value for money. Prices are very variable. If you can stay for £100-120 a night I’d say that’s fair. Gym excellent. Food pretty good if unexciting. Service good but more Holiday Inn than luxury spa. Would we stay again? Probably but would make sure we picked a cheaper few nights. Golf club is completely separate. Good parking. Hotel always busy with the gym crowd. Bar not exactly cosy…

Fantastic experience: I rang up to ask about some member credits I had and what I could use them for and Tiffany the Deputy General Manager was so kind & helpful and explained & sorted everything for me. I am extremely grateful and scores 11/10 for customer service! My thanks to Tiffany she is a credit to the Club. :)

Fantastic experience: One of the only places I've ever stayed where the rooms actually looked like they do on the images! Great sleep, lovely room, very friendly staff, and a beautiful location!

Fantastic experience: Very nice rooms, staff were friendly and helpful

Fantastic experience: Really great place to stay for the price. No complaints at all. Everything at a surprisingly high standard given the price. Spa / pool has 3 areas - a swimming pool to do lengths - a couple of smaller children pools for a splash around - an adult only hot tub, steam and sauna I was travelling with a child but if I wasn't I'd check the pool times if I wanted to swim as there were classes taking place in most of the pool. Bar/restaurant very well priced Rooms were very good at this price bracket Breakfast area for staying guests had an excellent simple buffet with decent coffee. Everything beautifully clean and new through out.

Positive experience: Sadly downgraded to 4 stars only because the room temperature struggled to reach a comfortable level. Reception did investigate and offered an additional heater . Apart from that comment, the staff were very helpful and friendly. Well done for the addition of the new restaurant opened only 3 months ago. It has obviously made a huge difference to the hotel. The manager is very enthusiastic and professional and is training her staff up to give her customers the best experience. On the whole we had a very relaxing stay.

Fantastic experience: Best Hotel I have been to. Very clean toilets. Comfy beds. Big lounge.

Fantastic experience: Yoga with Sarah I’ve tried yoga classes in Japan and the USA in the past but something about those classes didn’t make me feel want to go those classes again. However, I still wanted to get flexible and kept trying different yoga classes wherever I moved. After my second child turned one, I finally had time to exercise (I’m quite lazy at exercising) and decided to try the 90-minute Vinyasa yoga class that The Warwickshire offered. After only one class I was addicted to Sarah’s class. I didn’t feel I was wasting my time. I was amazed. The whole 90 minutes we were instructed to move our body safely with the constant reminder of breathing in a wonderful music list. My body was stiff as a rock with no stamina, and I never thought I would be as flexible and strong as I am now. The first few months I was super tired after her yoga classes, and it took me one week to recover each time. After a half year, I could not believe how much I had changed. Developing strength and flexibility, my body felt 10 years younger! I did not want to miss a single class of hers and continued for 1.5 years. Sadly I had to move again and couldn’t continue attending her classes anymore. I miss her class so much. I’m so lucky to have met her and started loving yoga and changing my body and life. For that, I can’t thank Sarah enough. She is incredibly talented with what she does with full of good intentions. Every single one of her yoga class movements is well thought out and brings your body to an amazing result. Thank you, Sarah, Thank you The Warwickshire! P.S. Their daycare is caring and lovely. Special thanks to Masa and Rachel for taking care of my little ones with love.

Positive experience: Excellent option - staff and service warm and attentive - building clean and modern - pool, spa and leisure facilities really well set up with good sized pool for proper swim - rooms are specious v clean and well appointed - nice touch with free drink voucher - only feedback is my fish finger sandwich was not great - salad was old and grim - bread a bit soggy - chips were good - maybe a bad day on a Sunday night - otherwise highly recommended and good value for money

Fantastic experience: Great hotel, didn't try the spa. Friendly staff, good bar did not eat in the restaurant, as menu did not appeal. We will return.

Negative experience: On the website the pool did not mention children had a dedicated time period to use the pool. Found this very inconvenient as when we returned from our outings there was nothing to do for the kids. Won't recommend for families

Fantastic experience: Superv value for money! Great rooms, amazing leisure facilities!! We for a great deal for the night! We'll definitely return!

Fantastic experience: Great value. Staff were really polite and helpful. Access to the pool was a real bonus. Would love to revisit with friends and a round of golf.

Positive experience: Booked a four-ball on the Earls course for New Year's Day, nice venue so this is not negative review more of an observation. Clubhouse & facilities fine however with all the rain we have had over the last few weeks we all came to the conclusion that the course should have not been open? the ground was completely waterlogged in places which IMO doesn't help the walker or the course? On reflection maybe someone should have taken the decision to close the course? ,which I know is never an easy business decision to make as it results in a loss of revenue. However it was very unpleasant muddy experience for the golfer having to walk through what was essentially a bog in most parts. That said we would definitely play here again but next time hopefully when it's much drier & in much better condition so we feel we get full value for money.

Fantastic experience: Stayed here for 1 night over the new year. Warm greeting on arrival and pleasantly surprised when we got to the room. Seemed to be newly renovated with quality furniture, beautiful bathroom, huge comfortable bed, great WiFi, very clean and tidy. The only thing that could have made it better would have been a mini fridge in the room. Unfortunately we did not visit the Spa or golf course etc as we only stayed for the night before visiting Warwick castle early the next day. Would highly recommend!

Fantastic experience: Great post Christmas round of golf on the Kings course. The greens and tee boxes were in excellent condition, the course was overall in great nick especially considering the rain. Not too busy either so we got round in a good time. Looking forward to the next round and another 4&3 win

Fantastic experience: Hotel is beautiful. Staff are lovely. Area is tranquil. Honestly cannot fault my experience with staying here, and would highly recommend.

Fantastic experience: Quick visit to meet a Customer, very welcoming and plenty of parking. Wet cold day so don’t spend much time outside. Coffee was good food looked tasty.

Fantastic experience: Great hotel, great rooms, good service. Highly recommend this location, visited many times for both pleasure and business.

Fantastic experience: Ideal hotel for our onward journey to North Wales. Such a friendly reception from the staff, would definitely recommend it to anyone.

Positive experience: Very nice rooms, clean and spacious with good amenities. The reason I only gave 4 stars was due to breakfast, there weren't any vegetarian/vegan alternatives for hot food, just beans and hashbrowns. There was also some fruit there, but the grapes shared a plate with some sort of ham, not very vegetarian/vegan friendly! Apart from that, everything else was excellent!

Fantastic experience: Lovely place to unwind and play golf. The Kings course is pretty open and forgiving the Earls is a bit more of a challenge with tighter fairways. The club house is well stocked and the staff are helpful. Not had any food or booze due to having to drive. There's plenty of parking. You can warm up on the range, if you want. I prefer to take a few practice swings on the 1st then hope for the best. Would 100% recommend this course for golfers of all abilities. It Is a bit of a long walk between holes.

Negative experience: The terms of membership are really unclear, making it almost impossible to leave when you want to. The company is exploiting their customers to grab more money. The courses are so wet they are unplayable for half of the year, hence wanting to leave. We are clearly not the only members having problems with the service here. Avoid this overpriced club.

Fantastic experience: Really lovely hotel with great facilities and friendly staff. You have the spa facilities all included in your stay and access to a Golf course. The food at the restaurant was also very tasty and well presented. All the rooms were very spacious and clean. Highly recommend the hotel for future stays :-)

Negative experience: The room was fine and reasonably comfortable, the only issue was so much noise from children. The golf courses on the other hand, were dreadful. TBF, it had rained a good deal and perhaps they should have been closed due to flooding and mud!

Negative experience: I was a member for nearly 2 years here and found the club to be very good. However, my experience since has been so bad that not only am I never coming back, I want to make sure no one else has to experience it. Since cancelling in July, we have been harassed for 4 months for payment as they STILL will not accept our cancellation after 12 emails and complaints from us. They will not deal with our complaints, just ask for more and more information they have no right to before they will cancel and keep escalating our 'debt' illegally. They've now sent our account to debt collection and we've had to send legal letters for harassment. Their actions are not only terrible customer service, they're illegal.

Positive experience: No thst impressed for £89, hard pillows, bedside lamp flickering, bathroom sink blocked water took forever empty, I had a better room elsewhere for £50.

Positive experience: Great pool and spa area and the rooms are new and very nice and modern. Something needs be done about the eating areas though. Look and feel like a bar. Zero atmosphere. Wouldn’t want to bring a large golfing group to stay here unless we ate out and there are good restaurants and pubs very close.

Positive experience: Nice clean modern hotel. Staff helpful and friendly. Would have been good to have notified about the fireworks and lack of restaurant. Had to have a walk up to to local pub for food.

Negative experience: Nice location but very poor service : 1) Wifi is not working or constantly disconnecting when it’s finally connecting 2) Quality & variety of breakfast is far away from what is expected (vs. similar hotels) On top, no commercial policy when stays are impacted by non-forecasted situations (heating system not operating and replaced by mobile devices).

Negative experience: Cold and incompetent manager Rytin. Entire staff is white English & 1 new nice Indian lady for diversity hired who doesn’t know anything because she is not taught well. It’s a small place, always overcrowded by local people & loud in the dining hall. Waffle from kids menu for our daughter were burned & we had to wait 20 minutes for it. Local members are super rude, pompous & unsocial making the stay horrible memory.

Positive experience: Reviewing as a gym member. It’s a nice club with a cosy restaurant/bar and outside seating area with a great view of the golf course. The gym was recently renovated and looks great, but they have a poor set up with these new machines in that they decided one day to enforce member logins every time you want to use a digital machine like treadmill or bike (which I’ve never experienced in any other gym) and they ignored customer emails when they enquired about the poor experience. Also gym members using the weights often don’t put their plates back, so I’d encourage the club to put signs up or note this to members as I’ve worried sometimes about injuring myself trying to move heavy weights left on a bar. The pool area is good but the showers and changing room could really do with a make over.

Fantastic experience: Great golf courses not very often you find 2 together good well looked after course atca hotel But these are great and very well looked after apart from golfer not repairing there pitch marks Food in the hotel was very good Prices for food and drink are on the high side as with any decent hotel/club house Would definatly return

Positive experience: Both golf courses were challenging. Preferred the Kings course - more open, more water. Difficult but well maintained greens. Tee boxes were scruffy. Hotel was lovely and excellent gym, spa etc. Breakfast was fine but the evening meal was only average - not up to the standard of 4 star hotel. Definitely a good place for a golf weekend

Negative experience: Don't waste your time or money. Couldn't provide the room we booked - only accessible/disabled rooms available. First room had an overwhelming smell of sewage so asked to be moved. Second room had a shower that didn't maintain heat. For a hotel that has quite clearly invested a lot of money into looking nice, clean and modern they are getting the basics all wrong.

Positive experience: Really nice golf weekend, good courses and good rooms. Not much going on at night...

Fantastic experience: Beautiful Scenery! Amazing Golf Course, Lovely hotel, with Steam/Sauna/Hydro rooms & indoor pool. Relaxing & Calm for a short getaway

Negative experience: Golf Society As part of a 20 strong group, I felt the golfers are treated as 2nd class citizens and the hotel is more set up for Spa. We arrived, aware we were unable to check in until 15:00, so we completed the paperwork. Our tee time was 12:36 so we didn't arrive back until nearly 17:45. We were given an envelope of info. At no point were we told ,verbally that our meal was ñot in hotel but back at the golf centre, or that there was a shuttle bus. We were expecting a 4 star standard 2 course meal, what we got could have been served from a roadside catering van and had more flavour. We were then informed that we would be eating there the next evening for a Carvery, I dread toghink what that would have been. Our organiser's spoke with the hotel management who made promises that weren't kept. We paid nearly £400 each for our golf and stay, and you thought buying us a round of drinks would make us happy and accept it. The staff at golf centre were struggling to cope and the set up of 1 serving, 1 taking the money, 1 doing dishwasher duties does not work. Receptionist on Sat evening (Laura)and Ago were very attentive and tried to assist us as much as they could. Breakfast area too small, tea and coffee machines too close to servery and machines needed cleaning or refilling every 15 mins. Rooms very nice, Buggy Hire expensive You and your booking partners nèed to be open and honest about location of golf centre to hotel, promote there is a shuttle. Explain where meals are. I'm afraid we won't be back Thank you for your response, but it is very non committal. Your actions going forward are of no use to us Our first impression, and the way we were treated, will stay with us, as you did not provide 4 star service. This is not very customer centric. Regards Dave Rahilly

Negative experience: We have been coming away as a golf society for thirty years and we have covered the British isles on our three day competitions. The Golf courses here are of a good standard but I'd suggest a buggy for the less fit on the Earls Course as it's very long. The actual Hotel is clean and the breakfast was ok but nothing special and lack of staff didn't help as some of our golf players didn't have eggs as there was no one to inform that they had run out. Location only got two stars as you have to drive about a mile to the golf complex to actually play golf but the main reason for such a poor score is that we paid a considerable amount of money for a premier experience and you certainly don't get that. On our first evening you are transported by shuttle bus to the golf complex where they have organised a barbecue which consisted of a stale bun and a sausage with a tasteless burger and coleslaw with a few fries and you eat this in a small room with absolutely no atmosphere. Some felt like it was eating in a morgue. As the chef told us, it's easy for them to organise as they only need three staff! Obviously the next day we complained as this was not the dining experience we expect. They had planned for us to return to the morgue for a carvery the next evening but then decided they would provide a TWO course meal in the main hotel the following night with wine but you would have to pay extra for a dessert. Well the food we had was of a good standard but alas we didn't get any wine and had the awful experience of watching a drunken wrestling match on the floor by a group of lads whilst we ate. At no time did the staff intervene but just walked past like it was a normal occurrence. We complained the following morning but since it was our last day they weren't interested. If you are looking for a premier experience to play golf and enjoy a weekend away with friends then l strongly suggest that you give The Warwickshire golf complex a miss as without doubt the worst experience we've had in thirty years.

Fantastic experience: Played there on Wednesday. Great location, very undulating fairways, and green were tricky to read.

Negative experience: Great location and venue BUT beware a possible 6 hr round of golf. Had a lovely day until we got fed up and walked off the 15th tee and straight to the bar after 4 tedious hours of slow play. Get some Superintendents who can speed slow players up. Very annoying

Negative experience: Poor. They moved our tee time by 30 mins to accommodate another group, who were slow old golfers faffing about on every shot. Had to abandon the round after 12 holes, that had taken 4 and a half hours....... Restaurant got our order wrong Nice place and course, but badly managed, clearly focused on profit over customer enjoyment.

Negative experience: Nice place spoiled by the differential treatment of local gym members over hotel guests, whereby they benefit from widely advertised dining promotions (e.g. BOGOF) and discounts that are not afforded to hotel guests. Clearly this is wrong and leaves you feeling like a 2nd class citizen, which is a shame as we were returning guests, having stayed a few times at this hotel. Obviously loyalty counts for nothing, unless you're one of their 'cherished' gym members who are afforded preferential treatment. Consequently, we always dined out during our week-long stay. I raised this issue with reception more than once but they seemed unable to respond, merely blaming the Head Office, citing it was out of their control. I asked to speak to the manager each time but I was told he was not around ...?! However, the staff are friendly but often poorly organised. For example, the cafe bar staff are frequently overwhelmed from the numerous gym customers, who dominate the bar. Also, we were staying all week, as flagged when we arrived, yet we kept getting called each morning in our room to ask when we were checking out! Then on our 4th night we were forced to move rooms, as reservations had allocated our existing room to a new guest - poor organisation! So, not the best service ...but all done with a smile.

Positive experience: Nice hotel but children running around the corridors at 11pm at night not acceptable Not suitable for children really. Food ok but felt like a canteen at breakfast Staff very young need extra training

Fantastic experience: Excellent hotel with friendly and helpful staff and comfortable rooms. Self service breakfast was good, with enough choices to vary each day. I used the pool and sauna early morning and late evening when it was adults only, it was clean and well maintained. Overall a perfect place to stay in Warwick.

Negative experience: There must be new management on the food side the service was poor from previous years. Perfect venue. Lovely golf course. Perfect for kids. But the kitchen service needs to go back to what it used to be. Both hotel and golf course. Summer time golf. Kitchen closed at 5:30 . If u are a big society it's not good. Then the hotel kitchen also closes early. And food kept running out and had to. Hope this changes.

Positive experience: Just had a 2 day golf break at the Warwickshire County club with 7 friends,with handicaps between 17 &25. The golf courses were excellent all round. The signs between holes wasn't very clear, never sure how to get to the next tee. Menu for the evening meal was a bit restricted. But a good place to go.

Positive experience: Service was excellent, attentive and polite. Location is beautiful. Room was OK although the water temperature in the shower was hit and muss. Went from warm to icy cold and back again without touching any taps. Also no fridge was was disappointing. Food very reasonably priced.

Positive experience: A fantastic weekend of golf. Both courses were fabulous. The room was clean and comfy. Breakfast was OK plenty of choice. A little annoyed that cash was not an option price for drinks was a bit much.

Negative experience: Check in staff not very helpful Left some clothes in wardrobe contacted hotel who after I offering to pay the postage on my card never bothered to post them phoned 4 days later to find nothing had been done. Poor customer service

Fantastic experience: Loved the location. So much to explore didn’t even bother with the gym just went for a run outside. Felt safe exploring the surroundings as well. The facade wasn’t what we expected neither was the lobby but when we got into the room it was gorgeous and so comfortable and relaxing! Lovely and clean. Gorgeous shower! Windows with beautiful views. The bed was so comfortable Hubby and I had a lovely night sleep. It was also nice of them to have decorated the room for our 10th year anniversary complete with anniversary card and a free drink at the bar! Will definitely stay again! The only thing was the bacon at breakfast was a bit overcooked and so were some of the sausages. Everything else the hash browns, mushrooms and eggs were nice.

Positive experience: Only visited friends staying at the hotel. Lovely hotel, rooms very well done out. Only down side was service in bar was very slow & according to friends not great in the morning for breakfast.

Fantastic experience: Private party, well catered. Smart place with great facilities. Very friendly and hospitable staff.

Positive experience: Room was absolutely lovely however the bed was two smaller beds pushed together, which I have never been a fan of. Massive confusion over whether or not the room was paid for or not (I was on a business trip) so I had to pay out of my pocket when in fact it was already covered. This was sorted the next day. Pool and spa were good with easy access. Golf course was beautiful, clearly very well maintained. WiFi was passable but the in-room Ethernet port unfortunately did not work. Shower, soaps and towels were good. Many of the staff were very young, and therefore inexperienced. Which in turn, their inexperience came across as rudeness a fair few times during my stay. Their tonality and body language were not that of a luxury hotel from my past experiences at different hotels across the world. The breakfast was pretty good, one of the best buffet style breakfasts I have had quality wise, variety wise not so much. I had a club sandwich for dinner which was not great, dry chicken and no sauce/butter. Fries were nice and fresh. Overall 7.5 / 10. I think there are a few things that would be very simple to fix.

Fantastic experience: I took my granddaughter for a swimming lesson yesterday. Unfortunately I had not got a £1 token for locker. I asked at the bar and reception for change of a £20 note both replied cashless. A lovely member of staff Charlotte gave me a £1 coin which I thought was very kind and saved me having to carry my valuables around with me. So I thank you again Charlotte. Again most kind. Geraldine

Fantastic experience: Treated the old man to some golf and time away. Courses were fantastic, rooms great and pool / spa just what we needed after hacking our way around the golf courses.

Fantastic experience: Golfing Weekend. Rooms clean neat and well presented Food good without being overly fussy. Golf Course was challenging but good fun to play. Kept in top condition.

Positive experience: Booked as a two night stay and play golf break. Sadly, a very mixed experience. The golf courses both great. Well maintained by the obviously hard working green staff. The greens a delight, the shaping the contours and the speed - fast! Richard in the pro shop welcoming and helpful in every way, leaving a positive lasting impression. Many thanks Richard. The Hotel We were greeted by Tiffany and Laura, who were both fantastic. They too were very helpful and their welcome was just what was needed after a tiring day. Thank you very much Tiff and Laura. The accommodation (Room 8) met our expectations with a good sized twin room, comfortable beds (I have a Hypnos mattress at home, the best), although the pillows a little too firm for me. The bathroom well laid out with a rainfall shower, giving reliable pressure and temperature. The housekeeping staff kept the room clean and tidy, again, many thanks to all. The Restaurant (evening meal and breakfast). A truly awful experience in every way. Evening meal. The starters (baked camembert and creamy peppercorn mushrooms) were delicious. The main (steak for both of us on night one), though perfectly cooked by Ben, was full of gristle and not pleasant to eat. After a very long day of travelling and golf, we were both very hungry, so ate the meal but made our disappointment known immediately thereafter. Night two saw us reversing our starters, and again, they were equally delicious. The main (the Big Stack burger for both of us) was an abomination. Two very thin patties that were overcooked and dry. They lacked sufficient burger sauce, which also made the meal even drier. Thank goodness for well cooked skin on chips, onion rings etc. Nothing like the description on the menu. Again, being hungry, we chose to eat as much of the meal as we could, leaving unfinished plates. And again, we let our disappointment at the food be known immediately. And the wine, what a farce; if only it was funny! Night one, a bottle of Montepulciano d"Abruzzo, priced at £19.50. Perfectly acceptable, however, we were charged £23.00; not noticed until the next morning. Night two, we requested the same wine, only to be told that a large number of wines were not available and given a choice of four other wines, all more expensive. We made our choice and were told the price, which was different to that on the drinks menu we had and we commented on this. The staff member (Egyptian, I can't recall his name), took our drinks menu away and then returned with another drinks menu, which was priced differently - higher of course! I told him that under consumer law, if an item had been presented to me at a lower price point, and that price was reasonable for the item in question, then the lower price should apply. I am unconvinced that he understood this, but did reduce the price by an unknown amount as he had, by this point, taken both drinks menus away. Shambolic. Mentions to Heidi, Rhea, Harvey & Ben, who were all excellent in difficult circumstances. Breakfast (both days) The usual hot and cold buffet, but not! A shortage of hot food (the greedy and selfish golfers no doubt according to Mr Andrew Iredale, F & B Manager, and crockery also (day 2). A shortage of fresh fruit. Order coffee, fine, it will be made for you. Order tea, make it yourself. Staff running around like headless chickens. Tables not wiped down. Not even organised chaos. The worst breakfast service that I have experienced.

Fantastic experience: Absolutely superb golf course! Although I am a member of a golf course in Leicestershire I do regularly play other courses, in comparison to the other courses I have played the green fee is less than I would expect for a course of this quality, at present my no1 course taking into consideration value/course condition! Will be returning frequently to play! Thank you

Fantastic experience: 2nd visit this year, and the course was in great condition again. Staff, facilities and food are all very good. We'll be booking this venue again later in the year.

Negative experience: Great golf course - played the Earls course but why oh why must you completely rip the public off ? I went in to the pro shop and bought a 500ml bottle of Pepsi £3.70......this must be the most expensive bottle of pop in the UK , very sour taste left in my mouth , when you are charging top dollar to play is there really a need to blatantly rip people off ?

Positive experience: Comfortable modern hotel, clean and well appointed. Really appreciated the spa (steam room, sauna, jacuzzi) attached to the pool. Usual buffet breakfast ( unusually the hash browns were excellent - super crispy), plenty of choice. Had a good dinner, decent steak snd chips. All in all a positive experience.

Fantastic experience: Proper golf course albeit a little wet in places love another go in the summer. Hotel rooms were excellent as was the service and breakfast well worth a visit go play and stay

Negative experience: Was really looking forward to playing the Earls course here but it was shocking. Totally waterlogged and should have been closed. I can honestly say it was the worst round of golf I’ve ever had, and I was filthy with mud from the knees down when I came off this course. New Footjoys absolutely ruined. I’d never return and an absolute disgrace of a golf course.

Positive experience: Give this place a miss if your planning an overnight stay at best it’s a travel lodge with a leisure centre attached to it not a luxury spa. we are still waiting for our apology from a totally disappointing expensive trip we had in April ,poor customer service, bland pub standard food and zero communication about the golf courses being waterlogged and it being green maintenance week £13 for a pint and gin tonic in a leisure centre not my idea of a luxury spa

Positive experience: The security light is like a beacon of light that lights the whole room at night. Not a great night's sleep. Breakfast was a disappointment No bacon Ran out of plates and glasses Coffee machine wasn't working properly

Fantastic experience: Excellent place for golf. The courses are impressive, very difficult and long but a good challenge. We stayed in the hotel at the site which is excellent, really nice food and good swimming / spa facilities. Only downside was the earls course was very boggy which was a shame.