
Information about Digme Fitness Bank
Our comment from FitFit UK about Digme Fitness Bank:
Digme Fitness Bank, located in the heart of London, offers an exceptional fitness experience with a wide range of classes and facilities that cater to all fitness levels. Many users rave about the enthusiastic instructors, particularly Louise and Matt, who bring great energy and motivation to their spinning classes, making them a highlight of the week for many enthusiasts.
Visitors appreciate the spacious and clean facilities, including well-equipped changing rooms and an inviting atmosphere. The community-oriented approach, friendly staff, and delicious smoothies post-workout further enhance the overall experience.
However, some customers have expressed dissatisfaction regarding the handling of class credits and refunds, especially with the recent closure of the Covent Garden studio. While many love the offerings at Digme, it's advised to stay informed about any potential location changes and the associated terms.
In summary, Digme Fitness Bank is a fantastic choice for anyone looking to engage in a variety of fitness classes, with high-quality instruction and a supportive community, but be mindful of the current operational changes.
Services, Machines and Guided Classes
Digme Fitness Bank: Opinions
Fantastic experience: I love spinning with Louise in the morning 7.45 (it's called cycle rhythm). The teacher is fantastic, amazing energy, great pace of the class, so much is going on from song to song that I don't even manage to notice that I'm tired like dead, but instead just keep going :) Louise doesn't only make the class enjoyable and interesting but she even takes the time to feedback on posture etc which I found amazingly helpful as someone who used to ride without the teacher and apparently developed some bad habits. Thanks a lot Louise and the lovely front desk too!
Negative experience: I recently learned that Digme is closing the Covent Garden studio, which was my preferred location. I still have 5 credits remaining with them. Since the other studios are not convenient for me, I requested a refund for these credits. They are refusing the refund, which is very disappointing. Be careful because they might potentially close other locations and ask you to go to different studios as well.
Negative experience: I was so excited to try Digme for the first time. I don’t live in that area so I traveled a bit to get there. Unfortunately my train was late and I even ran from the tube station to the studio to try to get there asap. I was 2 minutes late and was told I couldn’t attend the class and wasn’t offered any solution. Now I understand the lateness policy and the safety part of it, what makes me disappointed is the fact that I wasn’t offered any solution. There are other places like Blok or Victus Soul which will offer you the next upcoming class when you’re late but nothing was offered at Digme. That’s not a very good first impression for a new customer. In a busy city like London it’s very harsh to turn somebody away if they are late without a solution. Especially knowing other businesses do offer it.
Dear member, Thank you for taking the time to write a review and bringing this matter to our attention. I am sorry to hear we did not meet your expectations. Our front of house teams aim to deliver exceptional service and I would like to investigate this further. Would you please email me to [email protected] and confirm your email address and booking so that I can look into it. Many thanks, Team Digme
Negative experience: They sold me a gym membership 3 weeks ago and then once the refund period is over they sent an email that they are closing down the gym (in Covent Garden) they refused give a refund and expect me to commute to Bank. They did the same thing to me 2 years ago when they heavily sold discounted membership and then once people paid they closed the gym. I wouldn’t trust them with buying too many sessions in advance! Be aware!
Fantastic experience: Great facilities, great workout, super friendly staff and delicious smoothies. I went to Power Yoga with Beth and Rhythm with Ciaran - both were amazing!
Hi Laura, I do appreciate the time you took to give us a 5 star review and such positive comments about our studio and instructors. I will share your feedback with the team. We look forward to seeing you again very soon. Many thanks, Team Digme
Fantastic experience: I’ve tried so many gyms in London and digme is by far my favourite! Matt’s Wednesday 6:30pm spin class is the highlight of my week
Hi Nadie, I do appreciate your feedback and great comments to my colleagues and instructor Matt. It is great to hear you are enjoying the classes and we are your favourite. We look forward to seeing you again very soon! Many thanks, Team Digme
Fantastic experience: Great class. Smart kit and enthusiastic instructors!
Hi Freddie, thank you for taking the time to give us a 5 star review! We strive to offer the best classes so I am very glad to know you had a great time. Looking forward to seeing you again very soon. Many thanks, Team Digme
Positive experience: Went to a beginners yoga class on Thursday. Reception was welcoming. The class was good and the yoga instructor was very helpful. I got a vegan smoothy afterwards. They have a very spacious changing room with all facilities.
Thank you for your feedback Linda, it is very much appreciated. I am glad you enjoyed your first yoga class. We hope to see you again soon!
Fantastic experience: Great place and instructors
Fantastic experience: So far I had a great experience with this club - I attended 4-5 Strength classes and absolutely loved them. The instructor Tony remembered I was asthmatic from the very beginning and approached me before all sets to adjust any exercise that I might find challenging for my breathing. The vibes are great and I always leave this class feeling stronger, but so light and relaxed at the same time. Highly recommend!
Thank you for taking the time to write this review with such kind words. We hope to see back again very soon.
Negative experience: Nice instructors but be careful, the account system is misleading. I had one credit left, according to the system, it was valid until 10 April (I’ve checked twice). When I wanted to book a class on 10 April the system showed that no credits were available. I contacted the studio to investigate, they said that the actual expiry date was 9 April. I don’t understand why the system was showing 10 April then. And I don’t think that it is very fair to clients, to mislead them that way.
Hi Alexandra, many apologies that this has happened. You should have been able to use this class credit on the 10th. We will email you directly to rectify this for you. Team Digme.
Positive experience: Great class at 5:30pm on Tuesday. Fun and motivating way to get back into spinning! Approachable staff and nice changing rooms, good temperature in studio and changing rooms
Fantastic experience: love this place..studio is amazing their HITT classes are the best.. Joe is an amazing trainer the combination of boxing and different work outs are amazing. He makes sure that you are completely burnt out for the week haaaa but it's the best feeling.. he is not very pushy but very encouraging and very nice, personable, social with an amazing smile.. the class I always look forward to.. Try it out you will love it Thanks Joe!
Fantastic experience: Great class, Hattie was amazing! Thank you so much
Negative experience: Been a very loyal customer to Digme and have really enjoyed classes but just had some very bad customer service from front desk. Very disappointing.
I am very sorry that you have had a bad experience with us. Please can you contact [email protected] with what happened and we will look into this ASAP for you.
Fantastic experience: One of my favourite places to practice yoga! Stunning studio with brilliant lights and music settings, fantastic instructors all super experienced and the best front of the house team, so friendly. It’s an absolute pleasure to walk through the door, love Digme! Oh, best post class protein shakes too specially the “glow” one !!
Fantastic experience: Love the yoga at Digme! Wonderful range of teachers and always so inclusive
Fantastic experience: Amazing yoga classes with Rose and Sarah last week as well as Combat HIIT with Nathan. Recommended!
Fantastic experience: Such a lovely yoga studio. The yoga teacher was so welcoming, calm studio with black out blinds and nice lighting. Such a hidden gem of a yoga studio in the city centre. Would definitely recommend
Positive experience: Great location for a yoga space, really good yoga teachers and community.
Fantastic experience: Best Yoga close to Bank!!! I love the variety and different teachers. Fast pace rocket type yoga followed by Yin is my favourite combo. The facilities are also really nice with towels provided.
Fantastic experience: Yoga here is great. Accessible Yoga classes, that will make you feel like you've sweat, had a stretch and a moment to chill. The studio is spacious, and clean and changing rooms too!
Negative experience: Wasn't there
Fantastic experience: Great studio with a variety of classes and good changing room facilities
Fantastic experience: Arrived a few mins late to class due to traffic when best practice is always to be 10 minutes early. First time at the Bank branch and the staff were SO lovely and made our transition into the class swift and smooth. Really eased us heading into a 45-min spin late and set us up for a great Sophie M Saturday class! Will happily be back!
Fantastic experience: Digme the Best
Fantastic experience: Favourite spin studio in London. Amazing instructors, and really clean and spacious facilities including nice showers!
Fantastic experience: A good sweat, always a friendly team. A bit pricey
Fantastic experience: Digme is the best. End of.
Fantastic experience: Great spin studio. Feels more purpose built than a lot of basement gyms
Fantastic experience: Yoga is top notch and because of covid its really quiet. The mens changing room is amazing. Because of covid you have to bring your own towel Its quite expensive unless you do intro deal or get money off with multi credit packs
Fantastic experience: Great facilities, love the location & super friendly and encouraging staff
Fantastic experience: Ideal location for a great workout
Fantastic experience: Really Fab work out experience, I really love the community! Such a great location too!
Fantastic experience: Absolutely love Digme classes and so excited that it's now opened in Bank! Can't wait for my next workout!
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