Pump Gyms Bedford

Negative experience: I visited the gym tonight to train, and they have introduced a new login entry system that uses facial recognition. Members are required to register first before entering the premises. Unfortunately, both registration machines were down, leading to a long queue. When I arrived, some members had already been waiting for over 15 minutes. When people asked the staff if they could enter without registering — considering they were regular members, paying for membership, and some had booked personal training sessions — the staff showed little interest and simply responded, "Don't worry, you have to log in first." After waiting for 10 minutes, I decided not to waste any more time and walked back home. This experience was extremely unprofessional. I guess this reflects the saying, you get what you pay for, as it corresponds with the gym's cheap price.

Negative experience: they rolled out a new entry system, the registration system went down but they guy wouldn't let us in. like why? i can log in to your stupid website to prove membership, why couldn't you just let us in? there was literally a crowd of 15 ppl just waiting in the entrance. useless.

Positive experience: I loved the place when it was freshly opened. Nowadays it's not as clean and tidy as you'd expect. Toilets and showers along with changing areas need to be refurbished so quickly. Otherwise if not super busy still worth considering.

Fantastic experience: I couldn't recommend Matt at FIERCE highly enough. I was looking for a Personal Trainer (PT) on Pump Gyms notice board to help me get started on the right fitness programme. I chose Matt because I found his inquiry platform professional and clear, he has a long career in being a PT. After completing the online questionnaire, Matt called me to get to know more about what I was looking for and which programme suited my 'free' time and finances. He was easy to talk to and understood where I was coming from. The programme I was on was brilliant. My sessions with Matt were instructive and completely non-judgemental. He encouraged and pushed my fitness while making sure I was comfortable. On the sessions without Matt I followed my programme on his app which he monitored. He also checked in on me via text to see how I've been doing. He is down to earth, patient and supportive. Thank you Matt

Fantastic experience: I had my first ever PT session with Matt who is brilliant. Gave me so much confidence and a great session, would highly recommend especially if needing some guidance! clean facilities which was lovely. So much equipment to choose from and everything was in good condition. I went at 6pm and still had a lot of options even though was busy!

Fantastic experience: Good

Fantastic experience: Great Gym overall.

Positive experience: Best gym in Bedford

Fantastic experience: Good staff and clean gym

Fantastic experience: Definitely the best gym in Bedford, very big gym, always free machines no mater how full it is. I love their cardio classes Les Mills, which happen daily, apart from weekends. Instructors are very professional. All machines are new and in abundance for everyone. Showers are nice and clean. Sauna is awesome to relax after workout. Love going to the Pump Gym. All these facilities are less than 20 quid a month , amazing.

Positive experience: Not as cheap as the other gyms around but it’s worth the money. Includes sauna, classes and in house PT. Has all the equipment and ones I have no clue what they are for. Non toxic atmosphere.

Fantastic experience: I do like this gym hence 5 stars, but having to email to cancel and not just having it on an app or on the website is shady.

Negative experience: Warning!! This place is going down hill equipment broken, changed from paper towels to wet wipes and there is never any...and the air con still not fixed they have fans that are never on. The showers and the steam room are so dirty you could catch something trading standards needs to check this place out. I will be changing gym. And I forgot the customer service there is non but the keep taking Ur money not providing the service they state.

Negative experience: The gym floor is great, dumbells a little disorganised but expected for a gym. However, the shower/locker facilities are abysmal. There is ALWAYS an issue: the toilets arent clean, or the tissue dispenser doesnt work (it uses one of those dispensers that dispense one tissue at a time, convenient when it works, but almost always the tissue gets stuck and ur left with poor hygene), or the showers have an issue. Half the lockers are faulty, the sinks have a weird issue with the water pressure etc etc. The biggest issue plaguing the gym is the showering facilities, for the men at least. There are only 4 showers, and only one of them has a working lock. The doors dont lock due to poor fitting and abuse without repair. The showers themselves are thw worst i have ever seen: no temperature control and poor pressure, and lately the pressure has decreased so much it dribbles water from the shower head. Oh and there is black mould in some places due to the poor ventilation, that also means that drying yourself fully is nigh impossible. If you only care about the gym floor those place is for you with the snazzy lights and machines. But the showers are uniquely neglected. While these issues persist we see workers paint the roof… for some reason. If nothing is done soon I will have to cancel my membership and go somewhere else.

Positive experience: Downstairs everything seems fine, please fix the showers in male changing room as water pressure is so bad for weeks now.

Fantastic experience: Good range of equipment spacious ,easy access and plenty of parking.Clean locker area showers and toilets. Helpful staff.

Negative experience: I don’t think we deserve to pay full price if the showers aren’t working!!!! Shame on you

Negative experience: I agree. An absolute joke of a gym and management….

Positive experience: Great value for money, clean overall, sauna. The let down is the changing room but not a big deal.

Fantastic experience: Very comfortable and excellent gym ️‍♀️

Positive experience: Good place to get fit nobody bothers you or care what you look at the start of your journey

Negative experience: Terrible gym decent equipment but stingy management must have air conditioners set to 28c or they aren’t enough the temp outside was 10c but ridiculously hot inside the gym group is much much cooler

Negative experience: Good idea but not executed properly. Layout isn't efficient and the space isn't utilised properly. Dumbells just put back wherever people fancy, heavy ones on the tops of the racks. Cable machines not maintained well enough, cables and pulleys not smooth, broken attachments. Fingerprint system is rubbish couldn't get out after the session had to ask another gym member. Why scan your fingerprint to have to leave? Fire risk much? No staff in sight or a reception area to sign up, all done on the screens out front. Not very welcoming. Gym needs staff that care and pull their weight and keep the place tidy. Pretty much a big warehouse with a million treadmills thrown in a line and a spin class. Not enough focus on the rest of the place. Plaster and patch up work in the men's bathroom not been finished by the cowboys. Sort it out

Fantastic experience: I’ve been going to this gym for over 5 months now & I love it. Admittedly I haven’t been to others in the area but based off the reviews, I am happy with my decision. It’s busy at night for sure so you just need to find that “sweet spot” during the day. Easily accessible, always tidy, very wide range of equipment & friendly staff. Would 100% recommend !

Positive experience: Good Equipment, well maintained & clean Let downs Air con seems to be off or on low leaving the building very humid. No friendly staff upon entrance welcoming members, instead gathered in groups talking amongst themselves, lack of professionalism from some staff members & support for members, I've watched many individuals with bad form waiting for staff to help them with correct technique only to see staff ignore them, lastly the tiny test tubes upon entrance awful just awful.

Fantastic experience: Absolutely fine! Highly recommend over others.

Fantastic experience: Awesome gym, can get really busy during peak times

Fantastic experience: Great place to train in Bedford

Positive experience: Clean and tidy, equipment in good working order. Decent brands of equipment. Good variation of cardio and weights. Modern. Friendly upbeat staff ..has a nightclub feel with neons and bass tunes playing out!. Highly rated.

Fantastic experience: Great gym, helpful staff and knowledgeable pt's on hand to help when you need advice. Good range of equipment and not too busy if you go at off peak times.

Fantastic experience: Great place for your workout - sauna, showers. Few lockers missing locks but ok in general. Busy after 6pm weekdays

Fantastic experience: Very nice gym, equipment is plentiful and modern, definitely one of the better gyms in Bedford. Reasonably priced, location is not the best but is not terrible. Can get exceptionally busy depending on the time but the abundance of equipment makes up for it, you'll always have an alternative workout you can do. Despite being a commercial gym there is quite a sense of community.

Fantastic experience: Good place to work out, great equipment, perfect vibe

Fantastic experience: Signed up for the day online as was passing through. Easy enough via the website. Enroll just inside the gym on the computer to register finger print entry. Gym is very nice, clean and spacious. Plenty of cardio equipment. Wide range of dumbbells all the way to 60kg. Probably the gym with the most cable machines I have visited. Plenty of benches and a good range of different pin and plate loaded machines. Very impressed. Would return for sure.

Fantastic experience: I've been coming for a couple of months now and love it. Myself and my daughter have Tno as our personal trainer, he is really good and gets us doing stuff we didn't think we could.

Positive experience: Seems pretty decent so far but, today was day 1 at this new Gym so we'll see.

Fantastic experience: Go here every morning and i keep getting stronger

Fantastic experience: Good gym and affordable

Positive experience: Decent gym, great size good equipment.

Fantastic experience: I really liked the place..Soon I will join the Pump Gyms..

Fantastic experience: Cheap 24/7 Latest kit, and loads of it. Sauna Haven’t yet had to queue to use anything and no issues parking

Fantastic experience: For the price and location, its a superb gym

Fantastic experience: Great place and because of that sometimes it gets really crowded but still remains one of the top ones.....

Positive experience: Gym floor is good, lots of kit but only four showers in the men's changing rooms for a gym that size is crazy.. I had to wait around for someone to finish at 6.30am!

Positive experience: UPDATE: Place seems to have improved in recent months. Change if staff and possibly management. Its generally cleaner, mens facilities are night and day regards to clenliness, gym floor is tidier and its more common to see staff maintaining the floor and enforcing gym policy too. Pleasant changes all around. Original Review: Not too bad a gym, not too bright. Good selection of kit, good number of machines. Mens facilities are not good though. Kit is starting to get worn out; torn seats, cable machine carabiners replaced with little ones that are definitely not weight rated, weights left all over the place, people's kit all over the floor despite hundreds of lockers, rubbish left all over the place, machines and benches left dirty etc

Fantastic experience: My home

Fantastic experience: Extremely reasonable monthly price. Very clean and I have so far been able to use the equipment I wanted every time I have been and haven't had to wait.

Fantastic experience: Amazing

Fantastic experience: Best gym in Bedford. You can see management trying to stay on top of cleaning and layout. Only issue is entrances doors very temperamental

Fantastic experience: Decent equipment, never been in changing rooms. Plenty of stuff for working out.

Positive experience: This is a really great place to workout and for such a great price. It’s clean, plenty of cardio machines and free weights. My only complaint is the volume of the music. It’s honestly so loud that I have to crank my phone’s volume to the max and, still, I hear the gym’s music which often competes with the tunes/voice of whatever class is going on. Total sensory overload. People on the spectrum and/or with ADHD might find this excruciating. It’s so bad that I’m seriously considering canceling because I don’t really go due to this. If this won’t bother you, then I’d say you’d really love it here.

Fantastic experience: Great Gym

Fantastic experience: Great gym

Positive experience: Clean, not too busy and local for us.

Fantastic experience: Pump Gyms Bedford is absolutely incredible! 24/7 access with a wide breadth of high quality equipment (Hammer Strength and Life Fitness). Super friendly staff and members, and tonnes of parking! The value proposition here is second to none. I could go on and on about all the things I love about this gym, but you really need to see it to believe it. If you're wanting to try this gym out, there are day passes available for a small fee.

Fantastic experience: My "go to" gym UPDATE: the cafe is o longer open however lots of equipment to fit you workout needs plus it's closer to home imo rarely need to use the car to get there.

Fantastic experience: One of the best gyms I have been too!!!!

Negative experience: Good gym, good equipment, COVID measures are starting to slip - roll for wiping machines isn't always available. Showers don't lock and lots of broken lockers. Needs maintenance. Update: water tap has been broken for like 4 weeks. One of the two access doors were broken and massive queues. Getting worse. Not sure how long will stay as member of things don't improve.

Positive experience: Have been on and off going since it's opening now years ago. Were great in Covid temporarily suspending my membership when shut, organised, could maybe do with a bigger cardio area as can be horrific in the evenings, just like the turnstile doors, great concept, poor execution as can create a bottleneck of customers.

Positive experience: Good price, always clean, opening hours 24/7

Fantastic experience: Love this gym have missed it so much due to covid but will be back soon, very clean great machines and is always space to workout. Just a quick question can I use any pump gym in the uk with my membership.

Negative experience: The gym is well equipped, the decor is vibrant. However it's far too busy in the evenings, the live capacity tracker shows amber when it feels so much busier than that. The main issue is the entry system. They only have two turnstiles, which causes a bottleneck in the evenings. What makes it worse is that one of them has been broken for about 2 months now. So the queues are out the door!

Fantastic experience: Great place and people. Customer service is excellent too. Would definitely recommend.

Fantastic experience: Amazing place all I've got to say

Fantastic experience: Great gym, I personally attend some of the classes and not so often the gym, but really happy with the facilities and the staff are always helpful. One of the entrance/exit doors currently doesn't work and that causes some distractions.

Fantastic experience: Very spacious and fun gym. The staff are experienced trainers who are normal so a relaxed atmosphere. Allot of gym ego lifters so prepare yourself for people lifting a weight too heavy for them and rushing the rep as it's not controlled. Most gyms have this though. I would like the gym to be stricter on people not putting the weights back after use and gym etiquette.

Positive experience: Decent gym

Fantastic experience: My regular gym, it's very clean and staff are helpful and friendly, can be busy at peak times but there is plenty of equipment and machines to use

Positive experience: Good well equipped gym

Positive experience: Modern gym with very good monthly charge. The only downside is that all the staff don't wear uniform especially the trainers, and identifying them is a task.

Positive experience: Great gym, great value for money. Everything maintained well, broad range of equipment. Can be busy at peak times, live capacity checker helpful but use as a guide only!

Fantastic experience: Facilities

Fantastic experience: Best gym ever

Positive experience: Great place, great prices but extremely busy!

Fantastic experience: Zumba classes are so fun, I'm loving it

Fantastic experience: Lovely and clean with an upbeat atmosphere

Fantastic experience: Best place to be at moment

Fantastic experience: Clean tidy gym with loads of space.

Negative experience: Lady that takes the Monday morning Pilates class very rude!

Fantastic experience: 24 hour gym, good value for money, always clean, I have never seen any machine out of service. The machines are very up to date and well maintained. Always a place to park.

Positive experience: A good place, first time being there. Free internet usage plus good products to look at and buy.

Fantastic experience: I have been a member to other gyms in Bedford. However, this is the first gym that I have felt comfortable going to. Its vibrant, diverse and staff and members are very friendly! It's like one big happy family!..

Fantastic experience: Joined this gym recently, but I I loving it so far am yet to use the sauna and shower facilities, and having been to any classes. But the gym is very spacious and has a wide variety of weights and machinery available for all to use. Well staffed and lots of sanitisers around to wipe down equipment after each use.

Fantastic experience: I joined the gym 2 months ago and when I'm there I really enjoy working out, there are lots of equipment from free weights, cardiovascular machines and other machines too work all the bodies muscle groups, there is plenty of equipment to use so no waiting around and if you want a personal trainer they have them as well. All round great gym .

Positive experience: It's a good place to work out, but it's crowded most times of the day. Had to wait 30 minutes to use the treadmill.

Fantastic experience: A lot of equipment, nice atmosphere, looks good visually, I would recommend

Positive experience: A good gym that has a range of machines and equipment.

Fantastic experience: Fanstastic standard for a 24hr gym

Negative experience: Really bad customer service. They cancelled my direct debit/membership without notice (instead of just my son's) before the latest lockdown. And now Andrew, Bedford's General Manager will not honour the price I was paying. I have to re-join at a higher price!! Also refusing to give me a contact at Head Office to discuss this with.

Fantastic experience: Very clean and the units are spaced out so you never feel there is a lack of room to work out

Fantastic experience: Nice place

Positive experience: Great facility and great price, with great accessibility, parking and coffee. If you are after accessing fitness equipment and a decent set of classes to jump in, this is perfect. Personally, I am looking for smaller more focused training facility and community.

Fantastic experience: Nice gym very friendly and clean

Fantastic experience: Great gym, open 24/7 all year round. Lots of equipment

Negative experience: Harlands Group are responsible for handling payments for Pump Gyms. I recently requested to pause my membership and gave 3 days notice to do so via email as the phone number for Harlands advises any changes to your membership need to be done via email. Harlands take up to 7 days to respond to emails so effectively you need to give them 10 days notice to make changes to your membership - go figure! Despite giving the correct notice, my monthly direct debit was taken and access to the gym immediately suspended so a requested 2 month pause to my membership has been turned into 3!!!! This is shocking since I continued to support the gym during lockdown by paying my monthly membership even though the gym doors were closed. What price for loyalty?

Fantastic experience: A*

Fantastic experience: very well cleaned, congratulations to the cleaning people

Fantastic experience: Good gym

Fantastic experience: I love how spacious it is and the abundance of equipment.

Fantastic experience: Great gym and great staff.