The Gym Group London Norbury

Negative experience: I’ve been attending this gym here for over a two years and although the equipment is quite good the down side is the lack of cleaning supplies for use on gym equipment. This means you leave behind/have to sit on or touch other people’s sweat and residue from working out. I know COVID isn’t as much of a risk but there are many other concerns in an environment where bodily fluids are very prevalent such as HPV, ringworm etc… these pathogens can be passed on from contact with dirty equipment. Personally I’ve seen a guy blow out bogies/sneeze without covering their mouth and cough on equipment leaving behind germs for the next person. It would be great if cleaning supplies are made available for use to prevent the spread of bacteria and further protect the health of gym goers.

Fantastic experience: A very good gym, the best in the region.

Positive experience: Feedback on Gym Group Customer Service Hi The Gym Group, I’d like to share my recent experience trying to resolve an issue with my access code being deactivated. Here’s a summary: • Visited the Norbury gym and rang the buzzer at the door, only to be told by staff that they are CCTV operators and cannot assist. • Tried using live chat, which unfortunately isn’t active from Thursday to Sunday. • The gym had no staff present during my visit to assist with the issue. • Emailed via the Gym Group contact form, but no immediate resolution. • Finally called 0300 303 4800, where the representative suggested I leave negative feedback on social media as the only way to express my concerns. This is frustrating as there seems to be no straightforward way to get help, even for basic issues like access. Suggestions: • Could you allow gym staff or buzzer operators to verify accounts and assist with issues directly? • Consider adding a support option via the app, which all members already have access to. While I appreciate the affordable pricing, this experience reflects the “low-price service” stereotype. I hope you reconsider improving customer support options to make the gym experience smoother for all users. Thank you.

Positive experience: I've joined the gym in April 2024. The initial tour was okay, if a little incomplete. There is plenty of space, equipment and choice regardìng the memberships. The only reason I can't give 5 stars is because I was never told that the locker rooms are closed between 1am to 3am for cleaning, even if you have things inside. Access to both the gym and locker rooms is done by either app or by typing in your code before entering, therefore neither option will open the locker room between the times mentioned. You have to wait for the cleaner to come to the gym and open them. The reason I found out about all this is because tonight I finished my workout at 1am and could not access the locker room. I even asked another gym member to help by trying to type his code in and it didn't work either. I used the emergency intercom present in the gym which connects to the 24/7 team. A lady answered and told me that I either have to wait for the cleaner or until 3am for the locker room to open. I waited for a while and then decided to go out and buy food since I thought I might have to wait until 3am. Luckily, the cleaner was there when I got back and I was able to leave just after 2am. The gym tour should 100% include this information as it is not easily accessible even through the app. You have to search quite a while until you find any mention of this. Plus, the gym is open 24/7. It doesn't make sense for the locker rooms to close as even if the cleaner is there, you can still use them.

Fantastic experience: Sam has been excellent showing me around the gym! Definitely think I will sign up

Fantastic experience: I have a fun tour with , Sam , his show all the machine , and I’m very happy

Fantastic experience: Amazing place

Fantastic experience: This place is my therapy.

Positive experience: Great value for money and always clean, but they need to put out antibacterial spray, so customers can wipe down their equipment after every use.

Fantastic experience: The gym group ⭐️⭐️⭐️⭐️⭐️ my initial review of the place is really amazing.Instructor Sam gave a very good induction. Keeping 5 star in all aspects.

Fantastic experience: Sam really made things simple n understanding

Fantastic experience: Great tour from friendly Sam. Answered all my questions.

Positive experience: Great families, bit busy during peak times but staff on the other hand no consistent between them, each ones seems to make up rules as it goes. So unfortunate marking it down for that reason

Positive experience: Great facilities and big gym. Peak times can get really busy downstairs and intimidating. Overall people is nice and not much weights around in the floor. It is clean and tidy Could have more member of staff in the gym floor.

Fantastic experience: I’ve been a regular member of this gym for a while now, and I can confidently say it’s one of the best gyms in the Norbury area. Whether you’re a beginner or a seasoned gym-goer, this place has something for everyone. Facilities: The gym is equipped with a wide range of modern machines and free weights, ensuring you can target every muscle group effectively. I’ve noticed consistent upgrades to their equipment, and the layout is spacious, giving everyone enough room to work out comfortably. Cleanliness: Cleanliness is a priority here. The gym floor and changing rooms are always spotless, which adds to the overall pleasant experience. Staff frequently sanitize the equipment, which is essential for maintaining hygiene. Staff and Trainers: The staff are incredibly friendly and always willing to help. The trainers are knowledgeable and approachable, offering expert advice on form and routines, whether your goal is weight loss, strength building, or general fitness. Atmosphere: There’s a positive and welcoming vibe, which makes it easy to stay motivated. The environment is not intimidating, and I’ve always felt comfortable, regardless of my fitness level. Value for Money: The membership fees are reasonable considering the quality of the facilities, the cleanliness, and the overall experience. Plus, the flexible membership plans accommodate different schedules and needs. Classes: They offer a variety of classes, from high-intensity interval training (HIIT) to yoga, so you can easily find something that fits your fitness style and goals. The class instructors are highly skilled and make each session engaging and fun. In conclusion, this gym has everything you need to achieve your fitness goals. It’s well-maintained, offers great service, and the atmosphere is top-notch. If you’re in the Norbury area and looking for a gym, I highly recommend giving this one a try!

Fantastic experience: Spacious place

Fantastic experience: Very nice, beginner friendly gym with great personal trainers! Like a lot of people, I joined the gym as a New Year’s resolution to get in shape and lose weight….only to quickly realise that Cardio was not for me and I had little to no motivation to spend an hour on the treadmill or cross trainer. I wanted to start weight training but as a beginner the machines and free weights area can be a little intimidating - especially when you don’t know where to start! My personal trainer Ieva taught me how to get started with Free Weights/Strength training and really helped transform my weight loss journey, encouraging and supporting me all the way. Now I’m confident in my ability to Squat, Deadlift, and Bench Press in a new routine that has been helping me lose fat and gain muscle too!

Fantastic experience: Sam is such a nice guy. He helped me alot.

Fantastic experience: Sam helped me to tour the gym. He is such a nice guy.

Positive experience: It's ok, but no cleaning supplies on hand to use on equipment. Classes are too short to be worthwhile.

Fantastic experience: Me and my husband attended our first induction and we cleared all our doubts about how to use the equipments and about the workout regime. Sam Jolly took our induction and he was really good at clearing our doubts.

Fantastic experience: Spacious gym, Sam is very helpful, highly recommended to book visit with him

Positive experience: I would give 5 stars but any time i want to track my weight on fight quest the machine is never working properly. Aside from this the classes are very intense made to really make you sweat. Staff are always ready to help or encourage you to try a step beyond what your believe is your limit.

Fantastic experience: The equipment at Norbury is very good, there’s a wide variety of machines and plenty of space. The management is also very good, a trainer (Ieva) came to help me as soon as I rang the bell (as I was having issues signing up.) She helped me sort it out and explained how the different memberships worked which was very useful. Overall, I had a very good time at this gym. It also wasn’t too busy (3-5pm.)

Fantastic experience: The gin is look good and is all the staff clear and easy to find I think is bigger area to work out and the person who helped here was friendly with us , more information.

Fantastic experience: Great experience with sam who was very nice to us

Fantastic experience: O atendimento foi muito bom. O rapaz é prestativo e atencioso. E um excelente funcionário.

Fantastic experience: Great experience!!! Sam was really helpful, made sure I was taken cared of and solved my situation in seconds. Definitely booking a taster after a finish my program with Tahjae A, another great PT!

Fantastic experience: Very helpful tour of the gym

Fantastic experience: Very clean gym, all equipments are in great condition and clean. Has two floors well stocked with equipment. My PT Ieva has been a significant contributor to my weightloss journey, has created a routine to help focus on my goals I want to achieve.

Negative experience: Hi, I want to ask if there is a special section for a veiled Muslim women without cameras ? Thanks

Fantastic experience: Clean gym with all the machines and good strength and stretching space. The classes are also really good. My PT Ieva Reimeikyte makes all the difference in my daily sessions. I can see a great improvement on my body and also my health as she helps me with my nutrition.

Fantastic experience: I’ve been a member of this gym from day one and I couldn’t be happier with my experience. The facilities are top notch. The staff are knowledgeable and friendly and always ready to offer guidance. The atmosphere and other members in this gym also make it unique and welcoming

Fantastic experience: Sarah is a great PT, the gym is slightly small, but with everyone being nice is easy to move around the gym and get the workout done!

Fantastic experience: Really enjoy coming here, I've recently re-joined and I've come back as I feel most at ease and most comfortable at this branch, it has all the equipment I need, friendly helpful staff and I'm excited about the new upcoming classes and training there with my new PT Ieva! Thank you so much Ieva for making my experience so smooth and enjoyable, and giving me huge motivation to keep training hard!

Fantastic experience: Nice

Fantastic experience: Great

Fantastic experience: Nice clean well layout gym

Fantastic experience: brilliant gym! Well priced. Clean. Friendly staff. good vibe to the place with no attitude

Fantastic experience: Nice

Fantastic experience: love

Fantastic experience: Nice place to workout. Staff are friendly. Plenty of machines and has two floors. Can get busy but the number of machines makes up for it. Would recommend.

Negative experience: Tried to go and view the gym today before paying for a membership as I’m new to the country. One friendly customer went over to tell what looked like the only staff member in the gym that I was waiting outside (as you can’t walk into the gym without a membership) and she said she’d be with me soon. Ended up waiting there for 15 minutes while she spoke to someone & took a selfie with them so I decided to leave as she could see me waiting the whole time. Very disappointed.

Fantastic experience: First time at this gym today after previously being a member of Pure Gym. It was nice to see a member of staff walking about and approachable. Even asked me how I got on today before I left as they recognised I was new, these little things make the visit more comfortable and welcoming. Clean and plenty of equipment (I’ll be bringing my boxing mits next time)

Fantastic experience: Silownia jest swietna.Moglo by byc wiecej workow bokserckich i sprzetu do boksowania

Fantastic experience: Clean and great equipment

Fantastic experience: First gym with actually enough equipment for the members. Always clean. Best experience I've had in the area by far!

Negative experience: Came to join but entrance just had some touch screens and no assistance. No info on prices or how to join and start using the place. Not clear how it worked at all. ‍♂️

Fantastic experience: Great facilities. Great staff. Good location

Positive experience: No blue role. Always smelly and dirty.

Fantastic experience: THE BEST GYM IN THE AREA. I’ve been going to this gym for about a year now. The staff are always so helpful and welcoming. If you were a previous member of any other gyms (like pure or better…) you would love The gym. Lots of cardio machines and various kinds of training machines. I’ve never seen a hip thrust machine in ANY gym I’ve been to previously but this one does have one. Gyms could get really messy and disorganized but this one doesn’t really have one of those days. Also the members are respectful and the clean and tidy gym environment could be one of the reasons for that. If you’re going to complain about how crowded it gets, avoid busy hours. Everyone wants to gym after work just like you do ‍♀️ But overall i would give 10 stars if I could.

Fantastic experience: Love it. It's a great gym with good patrons and friendly staff.

Fantastic experience: Very clean and well run

Fantastic experience: Super gym, nice staffs.

Fantastic experience: Clean, equipped, nice staff... highly Recommend it .

Positive experience: Nice gym and plenty of inspiration walking around, very friendly staff I will definitely go back.

Fantastic experience: I have been to many gym's in norbury but let me tell you something, this gym is outstanding, staff helpful, polite and on hand to help when they are on duty, and very clean and tidy,.10/10

Fantastic experience: Just joined. Lovely local crowd and facilities are spotless

Positive experience: It is a bit crowdy and not enough equipment.

Negative experience: Standard large mass friendly gym. Decent equipment, no frills otherwise. Be wary of visiting during peak hours as you will be surrounded by neanderthal, mongoloids who have zero social awareness or respect for other human beings. The staff are for the most part completely useless so it may as well be unstaffed 24/7.

Positive experience: Exceptional gym , great manager, but terrible staff and ‘PT’s - overly aggressive and downright rude the ladies in particular, AVOID! Save your money! Thank god these are 24h. Advice - very very early or very very late, avoid going during the day to this one or if you want a ‘peaceful’ session without critique from patronising unintelligible ‘trainers’ or hordes of school kids. Hit and miss

Fantastic experience: Love Monica Rose’s Dance Fit and LTB classes, she is a fun teacher and come away knowing I have worked out!

Fantastic experience: Friday circuit with Tahjae really stretched me beyond my comfort pace. Very good session pushed me to excel. Good interaction to ensure everyone's doing correct moves. I felt wacked and drained at the end of class, for this reason was a good session.

Fantastic experience: Great gym! Very well-equipped and the personal trainers are very nice. I'm lucky enough to live within walking distance which is brilliant.

Fantastic experience: God serve thank

Fantastic experience: My favourite classes at the gym are Circuits and Bootcamp. I wish they were a bit longer . I would also love if they did a Legs, Bums and Tums class in the evenings as I know that one would be VERY POPULAR!!!

Fantastic experience: What a lovely experience to work out in this gym with most expert and friendly instructors spcly Monica and Tahjae Very well designed classes and because of their classes I make sure not to miss the workouts. Keep up the good work :) Highly recommended all the other classes as well with Joe and Colbin.

Fantastic experience: Great gym, good equipment

Positive experience: Great experience had!!

Negative experience: I am very disappointed in the customer service you provide. I have been told to wait 30 min for the ONLY employee on shift to come while is the busiest time of the day! Unbelievable!

Fantastic experience: Joe for the flexi stretch class was amazing

Fantastic experience: Great workout facilities and new machinery

Positive experience: I use this very often every week and I do enjoy my time there. Some of the staff are friendly and very welcoming which helps if your anxious about the gym (which I know I was) they offer taster sessions and many other classes included in the membership but… they are VERY hard to get a slot in! Since joining in December I haven’t been to a class yet as the timings never work for so I do think more slots should be put together especially legs,bums and tums dying to try it and it’s ALWAYS booked which can be frustrating. But I mean you get what you pay for hence the 3 stars. Showers and toilets are always clean which is a plus but there’s always at-least one machine broken and I mean two stair masters in a whole gym is crazy but overall the environment is clean! But if your used to virgin gyms, David Lloyd or anything like that (which i have come from) it’s a HUGE humbling difference!

Fantastic experience: Does it have a sauna in it but from what I’m seeing it looks good in there

Fantastic experience: Great value for money gym, the gym equipment is easy to use and I've only improved since coming to this gym

Negative experience: Filthy and too hot but Decent gym, good vibes and a good selection of equipment and friendly thoughtful staff. Unfortunately I personally have had a skin rash from using uncleaned infected equipment, provide self cleaning spray and paper? Air conditioning is mostly inadequate, possibly you like to keep it hot to discourage people from working out too much. Open the windows and doors?

Positive experience: Exceptional Gym, let down by (Some) Abysmal Staff. Very good gym equipment, new, clean, excellent value only let down by consistently changing gym staff that haven't a clue - Extremely imposing and downright disrespectful better suited to West Croydon (or similar). Other than that Pros 1. Equipment, power racks, spinners 2. Value for money ! 3. Location location location ! 4. Manager - lovely lady, meticulous, really sets an example let down by a few in her absence. 5. Some serious (approachable) athletes, runners, wonderful 'local community' vibe! Cons 1. Avoid 3pm - 6pm weekdays - it's as if local dogs kennel let loose in this particular gym (ladies take heed), classes are very good and great turnout minus rowdy college youth practicing backfilps and parkour (luckily not as frequent - Feb 2023). 2. Male gym staff - 'Some' are very standoffish, unapproachable, imposing, extremely rude albeit disrespectful (but you get what you pay for!) 3. Foam Rollers, TRX/Bands ! Some people bring their own hurts to ask and borrow, only thing missing from this branch! Very very good gym, best bang-for-buck in area, Purley Way sets the 'gym' standard for space and equipment this neck of the woods but location is a joke! Streatham by far has some of the best PT and gym staff in London bar none (if they are still there!). West Croydon and East Croydon - excellent but 'dated' equipment - stupidly removed air runners which killed it for me, recent refurb make them a hit and miss also not as accessible as the above (think 'area') Norbury 9/10 Outstanding

Positive experience: Okay, so this gym has a nice vibe. You don't feel conscious in there and there is usually a member around to offer tips if you need them. I have given four stars because although they have a good range of equipment, open 24 hrs, etc, unfortunately there are some machines missing. Could really do with some Smith machines. Also, there is literally one cable machine which is usually always busy unless you're there at 1am! Wish this gym was bigger! Such a shame as its the only one in the local area.

Fantastic experience: Great site, equipment still feels brand new. Nice crowd and vibe.

Fantastic experience: Good facilities, deceptively spacious

Positive experience: Dużo ludzi,brak wieszaczkow pod prysznicami poaz tym jest w miare ok

Fantastic experience: Here if the Wifi works, you can listen to your music, not like in West Croydon ️

Fantastic experience: Nice

Positive experience: I’ve been living in Norbury for the last 10 years, so I’m happy that finally there is a local gym in the area to use, it’s a great place for locals and people from far places to meet up and work out together, im literally chompin at the bits and very excited that we finally have a gym which is only 10 minutes walk from my house

Fantastic experience: Best gym in the area

Positive experience: Some of the new machines are not as good as the ones in older branches of TheGym. Also difficult parking and gets too busy.

Fantastic experience: Clean and spacious

Negative experience: I was not able to get into the gym with my code, and my friend inside was looking for someone to help, unfortunately not a single staff memeber was present in the gym.. ny friend was waiting for more than 30 minutes to get in.

Fantastic experience: Clean and tidy not too busy would go again anytime.

Fantastic experience: Everyone friendly...just doing their own thang....very clean and secure. Enjoyed every minute of it...

Negative experience: in general gym it is ok apart 2 things, sometimes is really busy, and also there is not other room for classes, and classes are in the middle of the gym with trainer wich is shouting like crazy and is annoying and also in that time there is no more space!! everyone needs to move from there.... you should think about it before, that this will be busy place and to do classes in the middle of the gym is pointless....

Positive experience: Tried to join the group

Fantastic experience: I have signed up for this gyms membership and started yesterday. As i am a carer and part time worker the fact the gym is open 24 hours is very helpful. I start my sessions at 7am for 2 hour's. I would say from 9.30am it gets busy, however because there are 2 levels in the building you're not waiting around to use the equipment. The best deals in comparison to other gyms i looked into were the fact that the classes are included in your membership. There are various drinks and healthy snack machines situated on the ground floor gym. Another incentive in the membership is that on your first session you can get a flavoured non fizzy water drink for free. There is also the option of paying £4.99 alongside your monthly membership which allows you to use the machine once you tap in your pin number. I decided to take up membership with this gym because it is local i walk there and back 10 mins each way. There are also mats for you to do both warm up and cool down stretches without being too close to anyone. I am in my early 50s and i was apprehensive about being overweight and working out in front of other people. However i have medical reasons as to why i had to push myself to start training. The induction by the staff is pretty straightforward and if you feel unsure about anything you are encouraged to ask questions. I believe that some of the staff are also qualified personal trainers . As i am due a major operation ( which depends largely on losing weight ) i will be starting with the trainer in the next week coming. You also when choosing your personal trainer, you are able to talk to them anytime during your workouts if not face to face , you can talk via text once you have chosen your personal trainer.

Positive experience: There's one particular staff member I always see when I'm there, never met any of the managers but blesss him he's alone working the gym a lot but the company really should work in this. This truest so hard but running classes and tgd gym just leads to bad customer service. ON TOP OF THAT: my pin isn't working snd it seems like such an ordeal to get sorted

Fantastic experience: Wonderful place to workout

Fantastic experience: Good gym, pretty much all new equipment and some very friendly members. There's always someone that will offer up some advice or tips. Bring your own foam roller though

Positive experience: I've been a member of the gym for over 1 month now. I transfered myself from Stretham one, as this is close to home. Can't complain about it much. Is a new gym, small, well equipped I would say. Being small, there are some pick times, in the evening, that I am trying to avoid. It would be better if more staff will be available on the gym floor. Lately, I've noticed that some machines are already out of service. I hope that they will be fixed soon. Also, will be great to have some zumba or dance classes introduced .

Fantastic experience: Super clean, friendly and well equipped

Positive experience: Amazing....

Fantastic experience: Love it