The Gym Group Burton upon Trent

Positive experience: Good gym with alright equipment, can get overcrowded at times.

Negative experience: Sewage pipes leaking near the barbells . Absolutely vile! Been like that for months ! People training right nxt to it cancelled straight away.

Negative experience: Air con is never on

Positive experience: Great place to work out. Staff are friendly and helpful. Good range of equipment and facilities are always clean.

Positive experience: It does the job, everything you need from a gym is there. You have music playing, air conditioning and it’s generally clean. I would like the WiFi to work because it does not most of the time, the toilets need a deep clean because they always smell bad. Avoid between 4-6pm weekdays because it gets quite busy. Early in the morning and the weekends are the quietest times. Car park directly at the gym is two hours, the larger car park across the hedge is four hours free- no brainer. You can buy snacks here, drinks, padlocks and there is a drink dispenser. No kids in sight, thankfully and a live person count from the app, in case it’s too busy for you.

Fantastic experience: Plenty of choice to be had and easy to acess

Fantastic experience: Lone female user, always feel safe even when unstaffed as there’s CCTV as it’s 24 hours. Never seen any posers here and never felt judged :) would definitely recommend.

Fantastic experience: Great gym always tidy and clean, plenty of equipment to use, staff are very helpful and friendly specially James and the PT think his name is Andy overall good value for money.

Fantastic experience: Friendly staff , range of equipment , positive environment and clean facilities

Fantastic experience: Very open gym. Great atmosphere.

Fantastic experience: A great gym, has all sorts of equipment for you personal preference & as well as good value for money

Positive experience: Very good but needs more equipment especially the weights section and can get very busy so you can't use things. But staff and atmosphere is great

Fantastic experience: The Gym is always clean and has so many pieces of equipment that are maintained. Nice free weight area and a good floor space. Staff are friendly and helpful when you need them. Just wish they had a hip thrust machine as I hate setting up the bar.

Positive experience: the personal trainers are really nice the gym is kept really clean even tho it gets quite busy, you have all the equipment you need to build a physique u will be proud of.

Fantastic experience: Clean, good equipment and friendly staff

Fantastic experience: Top gym top staff!

Positive experience: An awesome gym that I attend regularly. Lots of classes available and well equipped with lots of good equipment to get a great workout in. Lovely and welcoming staff that are always there if needed.

Fantastic experience: I love the gym here, it has a huge variety of equipment and I’ve been here for almost 2 years and I will definitely continue working out here. The gym is big, it can be busy however the app is super helpful with avoiding busy hours if necessary

Fantastic experience: Great gym extremely clean equipment is really easy to find and use! All of the staff are helpful and always polite! It’s the only gym I like in the area, The only thing I would change is the music

Positive experience: Polite helpful staff Gyms Always clean and organised

Fantastic experience: Absolutely mint!! Staff are insane, love them all to bits!!!

Fantastic experience: The Gym Group is a lovely place to train, it has top tier equipment, friendly staff and members, it’s a very welcoming community and the price is very affordable. The gym is cleaned regularly and you can tell they take care of the way the gym looks. I love every second of training there.

Fantastic experience: I always manage to have a great workout, every session is a good time with the PTs being helpful and good range of equipment being free to use.

Fantastic experience: Good gym Can get very crowded Everyone is very nice and helpful

Fantastic experience: Great gym! Amazing customer service!

Fantastic experience: Great staff, very one is helpful and been coming for a few years no complaints

Fantastic experience: reliable great staff lots of machines good

Fantastic experience: Reliable, great staff and great community

Fantastic experience: Nice and tidy clean and good atmosphere.

Fantastic experience: This gym actually has enough benches

Fantastic experience: Staff are lovely, always happy to help.

Fantastic experience: Friendly staff, Good equipment and clean.

Fantastic experience: Great gym been a member a very long time. 24hr staff always help when needed just a all round good gym

Fantastic experience: Very clean and well equipped gym full of very friendly people and staff that will go beyond to help you with even smallest problems, been going there for 6 years and can’t imagine another place to work on my health and body, highly recommend!

Fantastic experience: Great gym, always clean and staff are all super friendly and helpful

Fantastic experience: Been going to this gym for a few years now, the facilities here are always clean and well kept. Does get busy at times but it's expected because of the good price

Fantastic experience: really good gym, has lots of equipment and is kept clean and tidy. PTs are all friendly too.

Positive experience: Pros..Nice temperature Clean Plenty of nice machines Cons....parking condition is not very clear Random music blasting Havent seen staff member.

Fantastic experience: If you want a well-rounded gym experience without breaking the bank, this is it... I recently joined, due to working near by, and the equipment variety is great. I've never had to wait for a machine (yet) so I've been smashing through my workouts and getting to work bang on time. Also. kudos to the cleaners, it's always clean and tidy, even when at it's busiest. Getting there is a breeze too, with parking always available. Overall, it's a steal for what you get. Highly recommend!

Negative experience: 1st No sufficient cleaning and disinfection. 2nd no sufficient free weights. So 1st point: Cleaning staff doing nothing. Just coming and staying in their staff room. Then 2nd point: Everytime I use one machine where I must to pull weights on top of a carpet. There is not sufficient free weights (max150kgrs) and normally are not full available because someone is using for other exercises. Then I must to take weights from 50ft and when I finish get them back again. Why? Because the gym never was buying more free weights and really is insufficient for all people and machines. DISGUSTING!!!

Fantastic experience: Great atmosphere and very tidy and clean.

Fantastic experience: Brilliant gym. Equipment is new and modern. The gym is extremely clean.

Positive experience: Great parking. Showers ok. Good selection of equipment.

Positive experience: Gym group is at the heart of its town here in Burton. And the customer attendants was polite and helpful. I can’t wait to take more classes.

Fantastic experience: Joined today after speaking to a young lady on Tuesday and James today, who was extremely helpfully. Great gym, plenty of professional machines so no waiting, great selection of weights. Nice atmosphere, aircon , people were friendly and it was clean. First impressions were very good and I enjoyed my workout.

Fantastic experience: 24/7 gym you can come whenever i personally enjoy working out Early am hours as you practically got the whole gym to yourself! Modern equipment basically all you need to shape that dream physique ^^

Negative experience: To give some background, I have previously had memberships with approximately more than 40 gyms across the country and well over 10 years experience in this field all the way to competition level. I have been to many gyms in my years as a personal trainer and more than often just for solo training and seldom have I ever felt the need to leave a review, unless it was a good one. However, this gym I will make an exception for. The fact I even have to rate this gym one star pains me enough. Where do I start? First of all if you're looking for a gym where you sign up online and subsequently arrive excited for your first session and enjoy being stuck waiting before the barriers and looking clueless and unsure of what to do in front of everybody training from the other side of the glass. Then look no further! You will find that even when you press the button from the outside to hopefully alert a member of staff for some assistance, no member of staff is going to be attentive or even look in your direction to assist you, purely out of inconvenience. If you are a nervous first timer, or understandably rather anxious about starting a new gym experience, then allow me to be candid; this gym is NOT for you! Please, take my advice and allow me to save you any trauma. (You're welcome). Next lets discuss the staff. The two males who work there seemed to do a decent job, they were always polite and answered any questions if I ever had any. However, the so called 'manager' on the other hand, is extremely rude and confrontational. I have asked for her assistance on a number of occasions in which I received either a rude, or extremely condescending response. I requested her name so I could speak to someone above her about her discourteous manner, she refused to give me any details and informed me that nobody was higher than her. Anybody with any logical sense of a business operation would understand that this statement simply isn't true. She has received very poor training as a so called manager, especially in communication and customer service. Further training is required on her part; in fact I'd go as far as to say further training is essential. To digress from the poorly trained manager, be prepared to arrive at the gym on any given day to a note stuck on the door explaining that it is closed for three days due to refurbishment. (No, these days of closure will not be reflected in your monthly payments and you will not receive any reparations or reductions in your monthly debit for this). The only email I received that month was to let me know that the membership will be going up in price. So essentially, they can communicate when money is a factor. When arriving back at the gym after three days, there was no new equipment or any kind of refurbishment that would benefit a paying member for a loss of three days membership. Finally, the car park. I received two parking tickets through the post once arriving back from my holiday, they do not send these tickets out in a rush from the date of the offence. It is approximately two weeks or more after the offences, giving you only a day or so before the fine increases to £100. I contacted the 'manager' about this; she condescendingly informed me that it wasn't her problem and to deal with it myself and that I should have validated my parking for ONE extra hour. She informed me that she would not email the car park company and cancel the fines for me. Bear in mind, when being a member of the Gym Group in Tamworth, I received a parking ticket and the manager in this facility sent an email to the car park provider informing them that I was using their services and cancelled it for me immediately and told me not to worry. What a difference between managers! So, after arriving back from a holiday I was £200 down and the management were not interested in the slightest, other than making a few condescending comments. To conclude, avoid this gym at all costs. The membership is slightly cheaper than others for a reason!

Positive experience: People do not put things back where they should be, there is never anyone to manage that either. There are rules but no one to enforce them. Members who pay the same as other customers are expected to move from areas where they do a class, there should be a room for that which doesn't force customers paying the same to leave an area in an already busy gym. There is often litter, which isn't the fault of the gym and bins are provided but no regular maintenance. Decals peeling off the walls. I have observed classes and no participant is ever given any guidance, they are just allowed to continue without getting any feedback on form which is a safety issue and also does not give them the benefits that you would hope for from a class. The person holding the class also didn't actually do the exercise themselves so no demonstration, which given they don't even provide feedback, is strange. Equipment is on occasion not positioned correctly (parts hitting other machines when in use, not allowing for proper extension) and there have been issues with spring-loaded pins that could have resulted in injury. For a continuously rising price, it is disappointing.

Negative experience: Couldn’t even get in to have a look around despite twice turning up as per their email. Eventually got to speak to someone at head office in Somerset who told me “Burton have asked us to run things remotely “ and hung up when I wasn’t happy.

Fantastic experience: A brilliant gym, always clean and so tidy. The staff are amazing and work so hard. I have been a member of more expensive gyms and this one is beats all of them. Great kit and plenty of it. The manageress is amazing! So hard working a such an advocate for women’s fitness. A solid five stars.

Fantastic experience: Lovely gym. Fantastic equipments!! Always a good time in the gym♥️

Fantastic experience: Gm V and Agm James are very friendly and the gym looks fantastic

Positive experience: Fewer classes than there used to be, especially at weekends where there are now none. Due to fewer staff but the ones that are there are doing a great job.

Fantastic experience: Great gym, great equipment and friendly staff, it may be a budget gym but the equipment is top notch And remember folks there's no such thing as a bad gym, just bad members

Fantastic experience: Very good gym with everything you could need to train. Good free weights and matting area with a good variety of equipment. Excellent value for money. Friendly staff too.

Fantastic experience: Great staff! Here for my first class and second workout since becoming a member. Made to feel very welcome!

Fantastic experience: Friendly staff & friendly gym :)

Fantastic experience: Great classes. Good choice of equipment. Very flexible times

Fantastic experience: Fabulous Gym with fantastic classes and excellent managers/gym trainers. Very friendly and helpful place. Also with lots of great equipment for all.

Fantastic experience: Has all the basics, decent staff

Positive experience: Nice to see that there has been more equipment introduced. Like the up to 50kg dumbbells and the assault bikes, very good editions great improvements. My only other criticism would be that there is only one seated eazbar rack and there are still not enough plates. There are loads of olympic bars but not enough plates. IMO this is all that is needed now for the capacity of this gym, otherwise you’ll just run out of space. Also seem to get kids that hang around stations for a very long time on their phones talking and messing about. There needs to be some sort of etiquette and understanding that this is ultimately a place people come to workout, it’s not a youth club.

Positive experience: Good gym, good equipment but sometimes is too full and have to wait to go on machines sometimes and also is a bit pricey but other than that good gym

Positive experience: Decent gym sometimes to busy and could have higher weights

Fantastic experience: Good selection off equipment, all round good gym been visiting for three months and can't fault

Fantastic experience: Excellent facilities, Staff are very helpful and friendly who are always happy to assist.

Fantastic experience: Very good gym with well maintained equipment and friendly staff. Went to this gym for four years and could never complain about the service. Would sometimes get very busy depending on the time you go (5pm - 8pm ish). I no longer go to this gym as I've found one which is closer to work but if I were to get a different job in Burton, I'd change back in a hearbeat.

Fantastic experience: Staff are very friendly & helpful. Gym is always kept clean and machines are fixed within a few days.

Fantastic experience: Super clean, big of range equipment, super lovely staff!

Fantastic experience: Vee is Amazing and always has time for support and motivation.

Fantastic experience: Great place to be boosts my mood every time

Fantastic experience: Very inclusive. Great atmosphere. Changed my life

Fantastic experience: Nice place!!! Plenty good machines!!!

Fantastic experience: Excellent gym. Lots of equipment, exceptionally clean. An Issue I had was dealt with promptly. I did have a complaint about accessory equipment going missing, this was sorted quickly and response from manager was prompt and proactive. Friendly help staff. Highly Recommended .

Fantastic experience: Great gym! It's always clean and a variety of equipment to use. Friendly staff are always ok hand to help

Fantastic experience: Great gym. Incredibly friendly staff, very tidy space and friendly members! Been a member for about 3-4 years now and I’d never consider changing! Highly recommend

Fantastic experience: I’ve been at this gym for 5 years now! Definitely my second home!!

Fantastic experience: Great place, clean, good equipment, friendly staff

Fantastic experience: Love this gym - staff are friendly & have no trouble getting on equipment.

Positive experience: Good gym clean ,staff friendly and helpful

Fantastic experience: Brilliant staff and a clean facility with good equipment

Fantastic experience: Really nice and tidy gym,always welcoming and hepfull staff

Fantastic experience: Very nice gym! Good staff

Fantastic experience: Best gym. Very good personal, good coach. Very clean gym

Fantastic experience: Rally enjoy the classes that are put on at the Burton on Trent branch , very good instructors who know how far to push you and to get the best of of you. Gym is very clean and all equipment maintained to a high standard. Would recommend to others

Fantastic experience: Whilst coming to the gym, James has been so helpful. He went above and beyond to help with machines and made me feel very comfortable. Would definitely recommend

Fantastic experience: brilliant gym,great atmospheres,frendly staff allways at hand to help,very clean,value for money,keep up the good work guys

Fantastic experience: Fantastic gym full of great member of staff such as James Manning! He’s a fantastic motivator and very helpful

Fantastic experience: Great gym, 24/7, nice welcoming staff

Fantastic experience: Friendly staff and atmosphere. Felt very welcome.

Fantastic experience: Excellent management team, clean gym.

Fantastic experience: Absolutely lovely gym and personal trainers are great at pushing me in the right direction and giving support when I need it

Fantastic experience: Fantastic facility, 24hours is very convenient and gym is easy to access any time of the day. Staff friendly and happy to help especially james who's one of the trainers. equipment and facility very clean,

Fantastic experience: Nice gym welcoming and friendly very clean best ive seen for a long time .

Positive experience: The gym group burton is really good. Nice open space for you to work out, very clean and well kept. Plenty of staff around to ask questions if unsure about anything but can be a bit busy at times.

Fantastic experience: Great gym,the staff are very helpful and always clean and friendly atmosphere

Fantastic experience: Love this gym staff are friendly and helpful, great equipment, nice and clean too

Fantastic experience: Spacious clean helpful staff ample parking quality equipment central location

Fantastic experience: One of the best gyms in the area! Great value, clean and tidy, and the staff are amazing!

Fantastic experience: The GM is very professional and she goes above and beyond to ensure that members have a good experience, supported by the new AGM who is also friendly. The place is kept tidy and the equipment is in good condition. Could do with another set of powerlifting weights. Overall a decent gym after being a member for many years now and using gyms in the south east and London, the GM runs a tight ship.

Fantastic experience: Best gym, very helpful staff and friendly atmosphere, really good music and the equipment. Very supportive members and all round just a great place to be Highly recommend!