The Gym Group London Canning Town

Fantastic experience: Best gym ever and my favourite gym guy there is Ștefan Cerbu the goat

Fantastic experience: Very neatly maintained gym. Great place to workout, in addition manager J.novak there open the locker for me after forgetting the keys inside

Fantastic experience: Canning Town Gym is a fantastic fitness spot with excellent facilities and a welcoming atmosphere. The gym is clean, well-equipped, and offers a variety of machines, free weights, and functional training areas. The staff is friendly and supportive, always ready to help with workouts or provide guidance. Classes are engaging and cater to all fitness levels. Whether you’re a beginner or a seasoned gym-goer, Canning Town Gym is a great place to achieve your fitness goals. Highly recommended!

Positive experience: I have a very positive impression of this gym. One of its standout features is the abundance of lockers, ensuring that even during peak hours, there are several available—a convenience that cannot be overstated. Additionally, the gym is not overly crowded, and the equipment is modern and fully functional, which enhances the overall workout experience. The shower facilities are another highlight; they are individual units with proper doors, offering privacy that is particularly appreciated by those who, like myself, feel uncomfortable with excessive exposure. However, there is room for improvement in the availability of staff or instructors. Since joining this gym, I have rarely, if ever, seen staff actively assisting members. They are usually seated in a small office near the body composition analyser. Overall, it is a great facility, but a more proactive presence of staff would elevate the experience further.

Fantastic experience: Amazing service with amazing staff! Shout out to the new assistant manager James for being super helpful, great addition to the team!

Fantastic experience: Good gym and very helpful staff members

Fantastic experience: Great gym, great staff

Fantastic experience: James and Xadim are extremely friendly and helpful, they are assets to the gym group.

Fantastic experience: Spoke to James - he was really friendly and helpful, and gave me great advice

Fantastic experience: I’ve been working with Temi for a 3 months now and I’ve seen a drastic improvement in my strength, posture and overall wellbeing. He understood the assignment

Fantastic experience: Great gym and equipment! Temi is also an excellent PT, goes above and beyond to help with your fitness goals

Fantastic experience: Gym’s alright but been working with PT Temi Jabagun for a while and he’s the real deal. Really professional and gets results. No days off

Fantastic experience: What a really stands out is the staff, especially James! He is not only knowledgeable but also genuinely friendly and encouraging, creating a welcoming atmosphere. Thank you James

Fantastic experience: Really nice gym and very friendly staff

Fantastic experience: I worked out with a PT named Temi and it was the most comfortable I have felt in a while especially after being out of the gym for a while. Definitely pushed me to my potential!!!

Fantastic experience: I enjoy coming to this gym to workout. Special mention to Tops Jabagun - Very helpful PT!

Fantastic experience: Great gym, great personal trainer in tops! Great actually seeing results, very grateful

Fantastic experience: All the staff are friendly and keep the place tidy

Fantastic experience: Love coming here! James the new guy is really friendly

Fantastic experience: Good training space with lovely personal trainers , always happy to help

Fantastic experience: Amazing place to workout,hakeem is fantastic!

Fantastic experience: Really busy but good equipments

Negative experience: I don't usually come to the canning town gym even though it's my local branch as I prefer going to the Waterloo with it being less packed and having dedicated squat racks and deadlift platforms. Also, being friends with most of the Waterloo PTs is a plus. Anyways, today, I was kicked out of the gym for wearing crocs and not even allowed to complete the rest of my workout (was given 10 minutes to pack up and leave). Apparently it's a safety risk and nothing but trainers are allowed. I've seen that crocs are popular as gym attire. Additionally, I wear crocs as you can't generate the same stabalisation and power by wearing bouncy trainers especially when doing the SBD of which I'm training for. Most disappointed with the staff member for not letting me complete my workout and would have preferred a warning to be frank.

Negative experience: The environment is clean, but the facilities here are quite old.

Positive experience: Parking in the morrisons car park after 10pm is a little stressful when trying to get out. The exits are closed and you have to be let out by security which can take aa while sometimes. You do get 3 hours parking

Positive experience: Not cleen like before but machin still working no more products for cleen al the machine like last year's befor covid

Negative experience: The cancellation policy here is a joke. Only way to cancel is by cancelling your direct debit and as soon as you do that, you lose access to the gym. But you have to do it in advance so they dont auto take your payment for the next month. I had paid for a full month in September but needed to cancel from October onwards. Went to go use the gym (that I had paid for) and could not access it as the app said I no longer had a membership. No one is ever around to speak to and I got a generic automated response from the complaints email. Extremely frustrated and would like my money back for the month I was unable to use UPDATE: Despite emailing as asked, I have been ignored by their customer service team despite following up multiple times. Save your money and go to a better gym

Negative experience: Had a really bad experience with the gym group customer center. Justin from the customer team was extremely rude. My pin number was deactivated by gym group, and when I called the customer center they said that I had to come back the next morning. What made things worst was that I had my stuff in the gym, because I just came out to get my earphones from my car. But the worst customer support from Justin, extremely rude and arrogant

Fantastic experience: I’ve been coming to the gym for the last 6 months and I was working out with bad form until I met Xadim and he gave me an alternative on how I can improve my form. I went from having bad achilles to squatting 80kg. Thanks Xadim

Fantastic experience: Great gym and plenty of equipment!

Fantastic experience: Great place to workout, large open space with a friendly atmosphere.

Fantastic experience: Amazing gym. I love it here

Fantastic experience: Best gym staff very helpful good surrounding and good energy well recommended

Fantastic experience: Great gym with wide range of equipment

Fantastic experience: I attended The Gym Group London Canning Town on a free pass, and I was thoroughly impressed! The gym is well-equipped with a great variety of machines and free weights, making it easy to get a solid workout in. The atmosphere was motivating and welcoming, and I appreciated that it was open 24/7, allowing for flexibility in my workout schedule. The staff were friendly and helpful, ensuring I had everything I needed during my visit. Overall, I had a fantastic experience at The Gym Group Canning Town and would recommend it to anyone looking for a great place to work out!

Fantastic experience: Please bring back the sanitary stations, or at least wet wipes The staff here are Fab - especially folks like Khadijah who regularly tidied up the gym weights that were lying on the ground. Hope to come here regularly!

Negative experience: I’ve recently joined this gym and I have to say it’s been a bit of a disappointment. The facilities are not well kept, it’s very crowded, and the equipment isn’t all that great. I had high hopes for this gym as it’s so convenient for me to go to, but after using it for the last three months I think I am going to start using a new gym. The facilities when new I think were quite good from what I have heard from people that have been going here since it opened, but even in those conversations it’s regularly said it’s gone down without proper maintenance and swapping out of old or damaged equipment. Mostly because Canning Town development has grown so much and with so many new residents using the gym it just couldn’t keep up. On top of that, there are no cleaning stations so people can’t wipe down the equipment after they use it, which has made some trips to the gym really gross. Considering the huge numbers of people using the equipment and not cleaning them after, I’ll leave it up to you to imagine the texture and smells I have encountered. I think it’s a bare minimum to have a cleaning station with wipes for people to use, and there are none on the entire site; gross. I also don’t think I have seen many staff around at all to be honest, but the ones I have talked to have been really kind and helpful. At the price point for membership I really did keep my expectations very reasonable for what I was going to be getting, but when you’re stuck with aging equipment, unclean facilities, and over crowding, you come to a point where you realise they aren’t going to change and so the easiest thing is to move on to another place, even if it isn’t as convenient to get too.

Negative experience: Broken toilets, lockers and machines. All of this in exchange for membership price's increase every year.

Fantastic experience: It's been great. Nice treatment from staff!

Fantastic experience: Great gym , good staff

Fantastic experience: I am so happy to be part of the gym group in canning town I am over three year are member and it’s been great experience to achieve my goals and find new friends. The main advantage for me they have 24 hours opening time I’m so glad about this.All the team at gym is very helpful and kind. Gym is clean and fresh

Fantastic experience: One of the best gyms I’ve been too hands down. Enough equipment for everyone to use and environment friendly.

Fantastic experience: Joined this gym in July 2024 and this gym has everything you need equipment wise. Most importantly, I have started personal training with Khadija, which has been nothing short of excellent. I am recovering from surgery and her knowledge, care and ability to motivate you and achieve results have been astonishing! Would highly recommend her as your PT!!! 10/10!

Fantastic experience: "I just wanted to take a moment to express my gratitude to the entire gym group. The atmosphere here is incredibly motivating, and the support from both the staff and fellow members is unmatched. Every workout feels like a step forward, not just because of the great equipment, but also because of the positive energy in the space. The trainers are knowledgeable, approachable, and always willing to help, which makes a huge difference. I’ve noticed significant progress in my fitness journey, and I owe a lot of that to the fantastic community here. Thank you for creating such an encouraging and inclusive environment

Negative experience: So frustrating, bought 50% off membership for 1 month - gym group no contracts great don't have to commit. Use gym once, fine access no issue, go again couple days later, can't gain access? Why? Open gym app, 'click here to unfreeze membership'??? I've already paid you! You've taken my money, why can't I get in? Go on twitter, they haven't used their twitter profile for 3 years, pretty unprofessional, go on their website, email. Get an automated response, eventually have to claim chargeback from the bank to get my money back. Used to enjoy going for 1 month blips when I wanted to use the machines, won't bother as the company are imbeciles who seem allergic to actually hiring physical people to communicate with the gym users. Also the magnetic door lock leading to the ladies changing room doesn't work (or is switched off) which displays a lack of care towards female gym users. Probably try to fix this - with a real person!

Negative experience: Sad to have to cancel this gym, given its convenience to where I live. However the cleanliness and hygiene are seriously big issues here. The changing room in particular is filthy and smells disgusting. Sometimes it gets so busy, there’s genuinely not a single piece of equipment which is free. If there’s a class on, the gym is also unusable, which is a shame.

Negative experience: Lovely gym nice location but no tissues and cleaning wipes provided to clean machines and gym equipment and I am yet to see a cleaner cleaning gym equipment This needs to be addressed urgently it is not safe if machines are not cleaned after use health hazard

Negative experience: The Gyn is very dirty, i’ve cut my finger on the locker, there is no cleaning stuff, no papers, internet wifi doesn’t work! will contact the Council to report health and safety problems.

Negative experience: Back for a day This gym gets worse Unbelievably busy No staff Rude members It's not even that cheap. Won't use again Every other gym in the area is a better option than this one.

Negative experience: Gym is always busy, dont recommend taking admission here unless you want to visit at night after 11.00.

Positive experience: Probably the best gym in Canning Town, clean and bright with plenty of space.

Negative experience: Sorry but this place is a joke, and most positive reviews must be from the admin team. Its literally impossible to use any machine because gym will be full of people at whatever hour you get in. The price should be £20 a month at max since you have to wait for doing literally any exercise there. Also, it is so small that when there are “classes”, the free weight area gets blocked by people doing the class. Definitely wouldn’t go if it was not near my house

Positive experience: Great gym, loads space, great equipment. Solid location. Only 1 thing, doesn’t have cleaning spray and tissue, i think its very important every gym has it

Positive experience: I’d put 4 stars but I don’t like that stuff just kick out all the people to conduct a group class and all the people have to be packed in a very small area for weight lifting. No bueno

Fantastic experience: Bright and airy gym with a lovely atmosphere, great equipment and friendly staff.

Fantastic experience: Amazing team and great facilities Love the team, especially my PT Loredana ❤️

Fantastic experience: Loving the gym and the atmosphere, really glad that it’s my local gym

Negative experience: Relatively new equipment but there are machines that are consistently broken or break often, there are never enough hooks for the cable machines (why??), WiFi is pure trash and never works AND no phone signal inside the gym - been the case for years now with no solution

Fantastic experience: Always have a great workout here. Helpful staff also.

Fantastic experience: My favourite gym by farr, they’ve got the most wonderful staffs as well

Fantastic experience: Very friendly staff, the gym is always clean and well kept. Well laid out.

Fantastic experience: The range of equipment is great, the staff are helpful and friendly and the gym is always clean every time I work out. If you’re looking for a gym I would highly recommend joining!

Fantastic experience: Reece is a real asset to this gym, I had some health issues but Reece has been extremely supportive and helped me find the right training. His encouragent has given me so much of positivity and energy.

Fantastic experience: The Gym Group is just round the corner for us, with the most up to date equipmemt. Special shout out to Reece, who has been a real gem to us. He has gone all out of his way to help us and he has made our experience in this gym an unforgettable one. Thanks bro!

Fantastic experience: Great gym and staff. Gets a bit crowded at pick time but good facilities and friendly vibe

Fantastic experience: Changed gym from fitness first to this local one around 2yrs ago, great gym, clean and the equipments are new and maintained! Staff are nice and helpful too, can’t fault this gym at all

Fantastic experience: Sathurja was very helpful and thorough in my explaining the uses of each of the machines and she's also incredibly knowledgeable

Fantastic experience: Top gym. Enjoyed my workout. Really friendly and welcoming staff which helps to create such a positive and nice environment. Already looking forward to my next session.

Fantastic experience: The Gym Canning Town is the best Gym I’ve been to, good variety of equipment and excellent staff! Keep it up!

Fantastic experience: Amazing team at this gym and wonderful facilities would highly recommend

Fantastic experience: excellent gym and a wonderful team to help you reach your goals

Fantastic experience: Had a membership in the past and recently moved back into the area in October. Since rejoining I am pleasantly surprised at the service of the staff and equipment. Staff are friendly and show a care for my fitness journey.

Fantastic experience: Very nice environment however it would he more convenient if we had more tissues around especially packed hours so we can sanitise and everything

Negative experience: I've been a member of The Gym Canning Town since mid-2023, and I'm extremely disappointed with the lack of action taken by management to address serious issues. There are recurring problems with antisocial and threatening behaviour by male members towards others, as well as harassment and stalking of female members. Management (Xadim and Reece) does not take effective action and seems completely unconcerned about the safety and comfort of women or disabled/neurodiverse members. In addition to the safety concerns, some staff are unprofessional and unkind. Cardo has made derogatory remarks about my capability and dismissed my concerns. After I complained about his conduct, he glared at me the next time I saw him, indicating an abject lack of maturity and professionalism. Outside the gym, I've had at least two near-miss accidents with Cardo because of his dangerously erratic and inconsiderate manner of cycling. Larissa has repeatedly threatened/made unfunny jokes about kicking out group exercise class attendees who aren't smiling enough. She also has the music on too loud during her classes, forcing her to scream at you even when standing directly beside you. Sathurja told me that as long as I post a perfect rating for the gym on my member surveys, I can say anything I want for the survey's remaining questions. All the managers and instructors are more concerned with getting 5-star reviews than creating and maintaining the environment that deserves these reviews. This is evidenced by the fact that some managers and instructors ("Reecey D", Reece D, Sathurja, Larissa, and Wendy) have posted 5-star reviews of their workplace without declaring their conflicts of interest (a potential breach of consumer protection regulations). There are also signs of further foul play with the suspicious surge of recent 5-star reviews from accounts with minimal or no prior posting history. The gym itself is overcrowded, dirty, and poorly maintained. The weights and mats have not been properly cleaned in what seems like forever. Broken equipment is not replaced even if you report these directly to the management and through member surveys. Management seems more focused on getting more members in an already-crowded gym and begging members for positive reviews than making meaningful improvements. Overall, this gym is a frustrating, unpleasant, and unsafe place to be. I strongly recommend avoiding it, especially if you're a woman and/or are neurodiverse. The content of this review is in the public interest and contains a mix of facts and my personal opinions/experiences.

Fantastic experience: Been with me throughout my fitness journey. Special gym with brilliant staff and environment!

Fantastic experience: Staffs are very friendly and helpful. I love to workout everyday in the gym and enjoy it

Negative experience: This place is constantly dirty. The hygiene standards are as low as it gets. Exercise machines often in disrepair. Dumbbells scattered everywhere and not nearly enough for the amount of people that frequent the gym. The locker rooms are smelly.

Fantastic experience: Great gym with a good variety of equipment and machines. Staff and management is also very kind and helpful. I would recommend this gym highly to anyone thinking of joining.

Fantastic experience: A really nice gym with lovely PTs such as Racheal and Cardo. HIGHLY RECOMMEND

Fantastic experience: Great Gym with great machines. Really clean and tidy. Only issue I have is the cables are often broken and take a few days to a week to be repaired.

Fantastic experience: Since I’ve joined this gym I’ve love coming here and work out with my boyfriend

Fantastic experience: Gym friendly everything I need is in the gym. Amazing staff members overall great experience

Positive experience: Solid gym for the price. Has enough equipment, decent atmosphere, 24/7 gym, good staff, good selection of weights. Needs better safeties for squats and better enforcement of gym etiquette for a safer environment.

Fantastic experience: Wonderful gym, clean and friendly. Always takes care of the people that come in.

Fantastic experience: Great service, excellent and clean facilities and amazing and friendly staff

Fantastic experience: It's a good gym with many different workouts and stuff for anyone

Fantastic experience: By far has the friendliest staff and really good equipment that always clean and well maintained

Fantastic experience: Been going to the gym a few years now - been loving it so far! Racheal Awode (who I believe is a new addition), is an absolute joy and brings a great energy to the place too! The Gym Group will do well in retaining her!

Fantastic experience: The gym is of easy access. Great people and a great place to train.

Fantastic experience: I've been training with Vladut Serban for 3 months, and I couldn't be happier with the experience. Vladut is incredibly professional, friendly, and attentive. He tailor each session to my needs and always motivate me to push my limits while ensuring my safety. His expertise and encouragement have made a significant difference in my fitness journey. Additionally, the gym itself is fantastic. It's always very clean and well-organized, creating a pleasant environment to work out in. The staff are friendly and helpful, and the equipment is well-maintained and up-to-date. Overall, I highly recommend Vladut Serban and this gym to anyone looking to improve their fitness in a supportive and professional setting.

Positive experience: There are a few good pt’s in this gym such as cardo, sathurja, vald, amara, Rachel , xadim and the Italian coach who are very helpful and a lot of polite gym goers aswell, over all a great gym.

Fantastic experience: Gym is always immaculate, staff attentive, and generally machines always available.

Fantastic experience: TT Gym Got all the equipment you need, great staff, free parking, can’t ask for much more to be fair

Negative experience: It's always overcrowded!!! U have to be in the gym for 3 hours , so u can have 45 minutes of training and the rest u have to wait for machines to be free!!! Meanwhile not many ppl even happy to share the equipment in the gym I'm leaving this gym for good

Positive experience: Good gym and environment. It can get busy at times with most the equipment taken but providing you time it well it’s spot on

Fantastic experience: Awesome gym. Got everything you need. The trainers are all very friendly and helpful. Particular shoutout to Cardo and Reece!

Fantastic experience: Since I joined the gym I managed to change my whole life around and this was my best choice ever, would recommend others to join as well and make a change

Fantastic experience: This gym is a nice place and has a friendly staff team who are always helpful

Fantastic experience: This place has a lovely atmosphere and I love working out here since the past week

Fantastic experience: Amazing staff , spacious, great equipment and good vibes - definitely a place to recommend