Information about Xcite Whitburn
Opening hours
- sunday: 9h-15:30
- monday: 6:30-21:30
- tuesday: 8h-21:30
- wednesday: 6:30-21:30
- thursday: 8h-21:30
- friday: 8h-21:30
- saturday: 9h-15:30
Our comment from FitFit UK about Xcite Whitburn:
Xcite Whitburn is a vibrant sports center located in Bathgate, United Kingdom, offering a range of facilities for swimming, gymnastics, and fitness enthusiasts of all levels. Many users appreciate the large swimming pool, which is great for leisure activities and lane swimming. The staff is frequently described as friendly, helpful, and dedicated to providing a welcoming environment for all visitors.
Positive Highlights:
- Well-equipped gym and clean facilities
- Great swimming lessons for children with attentive instructors
- Friendly and approachable staff, enhancing the overall experience
- Aqua Zumba classes and other group activities available
- Family-friendly atmosphere with separate baby pools
Points for Improvement:
- Some users noted that the pool temperature can be cold, particularly in the baby pool
- Parking is limited, especially during peak times
- Cleanliness in changing areas and restrooms could be improved
- A few staff members have received feedback regarding their customer service attitude, indicating inconsistency in staff friendliness
Overall, Xcite Whitburn stands out as a community-focused center with great potential, despite some areas needing attention. It is certainly worth a visit for individuals and families looking to stay active and enjoy their leisure time.
Services, Machines and Guided Classes
Xcite Whitburn: Opinions
Negative experience: Pool absolutely freezing so cold woman who goes wild swimming left the pool
Fantastic experience: Good place for swimming beginners and other exercises like gymnastics, gym etc
Positive experience: Good swimming pool and gym, but not enough parking places, dirty toilets with no soap :(
Positive experience: Clean and pool decent size for having a bit of lane swimming or just leisure.
Fantastic experience: the staff here were absolutely amazing after such a disaster at bathgate xcite which resulted on my youngest Autistic daughter having a meltdown and hurting both herself and me. whitburn staff went above and beyond and we cannot thank them enough so friendly, caring and an asset to your company
Fantastic experience: Great facilities and staff go for the Prime of Life membership.
Positive experience: I like the pool and teaching pool but some of the younger male staff I've dealt with at the front desk have been poor and quite clueless when I've asked about classes, membership and on the last occasion why I was being charged £12.40 instead of the £9.20 I had been paying for months for me and my infant son to swim. I asked if prices had increased he said no I told him I'm normally charged £9 he just looked at his screen then said that's the price.
Fantastic experience: I only use it twice per week for a swim. Staff friendly and helpful.
Fantastic experience: Tolles Schwimmbad und so günstig 5,20 £ ohne Sauna, £8 mit Sauna und Dampfbad. Sehr sauber, sehr nettes Personal (sowohl an der Kasse und auch die Rettungsschwimmer). Es gibt gemeinsamer und getrennte Umkleiden, und dort gibt es für die Damen vier verschließbare Duschen, einen anständigen Föhn (heiß, warm, kalt-Funktion). Es hat mir wirklich gut gefallen.
Fantastic experience: Good facilities and friendly staff.
Fantastic experience: Great swimming pool plenty of lifeguards there
Negative experience: Baby pool absolutely freezing, wee ones couldn't stay in long. Really disappointed
Negative experience: Swimming classes for kids are not worth a penny. The instructor doesn't care about teaching anything, I'm not sure if she can even swim. Using a phone on her duties and shouting on kids if take them too long to swim back and get out the water. It's absolutely not worthy.
Fantastic experience: Great
Positive experience: Steam room in Whitburn lovely but annoying that young lads were talking about getting drunk. Need a notice about being quiet. Didn't get in the steam room & didn't want to go in with 12 men. Needs a women only slot please. Too busy at 7pm. Thanks
Positive experience: gym closes too early on weekends, and it is quite small.
Positive experience: Fabulous place with friendly swim teachers.
Fantastic experience: Good swimming pool. Staff are helpful and friendly
Fantastic experience: Was there for hoir half today
Fantastic experience: Great place and enough equipment for the space reserved. Friendly staff and approachable
Fantastic experience: Very like
Fantastic experience: Superb pool, great staff
Fantastic experience: Nice and clean. Waiting area, soft play and vending machines.
Fantastic experience: Aqua zumba is fab with Michelle pool is nice and big aswell and a baby pool too and a good viewing seating and gas a gym sauna and steam room
Fantastic experience: The sauna and steam room are brilliant they have a beautiful ambience . The pool is great too, overall an enjoyable experience, the only drawback is the small carpark
Negative experience: Too expensive. This is a national issue. Taking your family for an hour's swim shouldn't cost so much. The pool itself is okay.
Fantastic experience: Friendly and helpful staff..clean....lift available
Fantastic experience: Great place for swimming with the grandchildern, also has a baby pool
Fantastic experience: Great little swimming pool and nice set up. Only issue is there is limited parking and when you attend for a gala meet spaces quickly go. Make sure to arrive early.
Positive experience: Great place for swimming.
Positive experience: My daughter and I took my granddaughter back for swimming lessons and she actually enjoyed her lesson. My granddaughter was happy and so were we she was a wee bit disappointed that she didn't get to play in the soft play area today but was happy that she got a lovely new swimsuit
Negative experience: Some of the staff go about with a really bad attitude , this used to be a good place to go , it’s ruined now with a bad atmosphere . Gym manager Jamie and his sidekick Chloe don’t even respond when you say hello they just stare at you and ignore you . THIS IS ALL THE TIME !! Absolutely ridiculous way to run a business. Joining jd gyms , won’t be back .
Fantastic experience: Great pool for all the family
Positive experience: Awesome.
Fantastic experience: Clean, well equipped. Great gym and pool.
Fantastic experience: Great place to go staff are friendly and helpful polite
Fantastic experience: Clean and tidy swimming pool
Fantastic experience: Staff always helpful, pleasant here. Place always very clean. Welcoming atmosphere & fun place to be for all ages.
Fantastic experience: Great place for a swimming with children, not too crowdy,well heated and friendly staff
Fantastic experience: Just starting going here, very impressed so far with the gym &;swimming pool. Friendly staff that were very helpful & informative
Fantastic experience: Small gym but very friendly staff and atmosphere. The pool is quality
Fantastic experience: Great swimming lessons for grandchildren
Fantastic experience: So nice
Positive experience: Attended a swimming gala and like all pools the spectator gallery is uncomfortable and really warm
Positive experience: Good length of pool. Clean and well maintained. Sauna and steam room. Early morning lane swimming for all abilities. Showers changing rooms and lockers.
Fantastic experience:
Positive experience: Pool cold
Negative experience: Scam . Charging you even once your contract has expired then refusing to refund you. Avoid
Fantastic experience: Great facilities, clean, helpful friendly staff
Positive experience: Ok
Fantastic experience: Top notch
Fantastic experience: En vacances chez ma fille, j'y suis allée avec ma petite -fille. Endroit propre, calme et très bien surveillé. Bravo.
Fantastic experience: Cameron learning to swim, he had a great time and not afraid one bit.
Fantastic experience: Great for a work out.
Fantastic experience: Nice big pool with a seperate baby pool. Wasn't busy, public swimming on Sunday 10am till 2pm. Friendly staff. Parking behind building or you can drop off/pick up out front if traffic isn't busy.
Negative experience: The cleanliness of Whitburn xcite overall has deteriorated over the past few months tiles on the showers were blacken by moulds , floors overall very dirty
Fantastic experience: Loved pool @ whitburn great size of pool and helpful staff
Fantastic experience: Great place for the kids to learn to swim. Staff are approachable and helpful. Instructors are nice and dedicated and I like that we (parents/guardians) are able to watch the kids while they're training.
Fantastic experience: Nice staff happy to help
Fantastic experience: 100% for sure the best gym about here. The staff are just amazing. Cant wait to get back!
Negative experience: You pay membership, can't book nothing, nobody anserw phone, waste of money
Negative experience: Staff very unfriendly. Not all but 90%. Will stick to Bathgate. Great pool and steam room however the staff let it down.
Fantastic experience: Great pool
Fantastic experience: Very friendly and helpful good to go and get fit got new machines new layout very nice people
Fantastic experience: Very friendly service and staff
Positive experience: Clean changing rooms and a good pool.
Fantastic experience: Brilliant work out pure buzzing when finished the weights hehe
Positive experience: I love xcite so clean staf are not rude and you can talk to them
Fantastic experience: A good, clean pool with easy access steps in so you can walk straight into the pool. Decor looks fairly new around the pool with small blue square tiling around the lower part of the walls. Plenty of lockers in the changing areas. Pleasant staff. One of my favourite xcite centres.
Fantastic experience: Clean and staff are friendly enough too. When we booked our swimming slots had been advised 1 hour but only got 40 minutes. Best to arrive early and pre-dressed to get the most out of the time you are allocated.
Fantastic experience: Hairdryers out of use for covid and juice and sweet machine empty suppose because of Covid. But pools great.
Fantastic experience: Very clean pool and facilities and very friendly staff.
Fantastic experience: Good pool.Gym is realy good the staff are very helpfullp candidates do enough for you.
Positive experience: Nice to find a place like this open in those times , can use pool and gym and staff a great help
Fantastic experience: Great swimming lessons for my daughter and nice facilities. You will need a £1 coin for the locker
Fantastic experience: I've used the pool only, but found it a decent size for getting lengths in, and with a shallow end for younger swimmers there was room for them to stand and play. There is a baby pool separately, which looks a good size, but no toy/activity sections. Definitely more of a sports/ training pool but we always find it quiet and staff very pleasant.
Fantastic experience:
Fantastic experience: Great local gym, clean, friendly and affordable
Fantastic experience: My grandchildren use it
Fantastic experience: Nice
Fantastic experience: Well equipped, clean, plenty of classes. Friendly staff and enthusiastic instructors!
Positive experience: Good pool, nice staff
Fantastic experience: Great place, attended a fitness class really enjoyed it.
Fantastic experience: I love going to Whitburn pool, the staff are fantastic especially with our son with disabilities. Great changing room and ppool always spotlessly clean.
Fantastic experience: Great swimming pool
Fantastic experience: Had a great time with the grandchildren in Scotland
Fantastic experience: This is one of the best xcite venues. Cleanest!
Fantastic experience: Like this pool. Staff, very nice and friendly.
Fantastic experience: Great
Fantastic experience: Helpful staff and clean place
Fantastic experience: Good sports centre. Great for swimming lessons for kids too with attentive staff and good facilities.
Positive experience: decent equipment, clean area's, no policy stopping any outside food to be eaten (there is no option to buy other than vending machine) which for parents of swimming club is not helpful...also highest pool rates in West Lothian for swimming club is not very community minded
Fantastic experience: Great facility, friendly welcoming staff
Positive experience: Great local facility. Great swim teachers and kept cleaner than other locations
Positive experience: Loved it
Positive experience: Nice place really nice lookin in & out. I would recommend it for family's. In a really depressin place (Whitburn) in my opinion. I only go 2 whitburn because my friend lives there. In my opinion whitburn needs 2 be freshed up a bit. Be more vibrationt. Far 2 meny bookes, pub's 2 near each other. Only in my opinion it does not give u the vibe 2 wanna go there when u see it
Fantastic experience: Really friendly helpful staff
Fantastic experience: Good swimming pool
Fantastic experience: Great, clean pool and gym for all ages. Friendly and helpful staff who are there to help.
Fantastic experience: Always lovely customer service good gym instructors and brilliant venue
Leave your opinion about Xcite Whitburn:
Xcite Whitburn appears in the following listings:
Xcite Whitburn appears in the following listings:
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