The Gym Group Plymouth

Negative experience: Unfortunately can't give any higher. This gym seems to be riddled with issues came over from pure gym and regretting that decision massively. 1. The doors coming in seem to break all the time and everyone is queueing to come in and out for ages. 2. Things take an age to get fixed. 3. The amount of closures this gym has had in the last year is more than any gym I've been too in the last 15 years and it has just closed AGAIN! 4. Capacity they show it fits is nowhere near the amount it can handle. You go in thinking at 50% on the app you'll be okay and yet when you go in it's mobbed and you can't get on anything. Given this gym a good chance but now going to have to leave, the closures are the main problem here it's a joke.

Negative experience: God awful, non stop leaking from the roof. Constantly getting harassed by the female (PT’s), well they claim to be PTs although I never witnessed them training anyone LOL, they stand at the back of the gym scowling at people looking for issues. Acting like they are protecting the “chamber of secrets” They distract people trying to get on with their gym routine. Very uncomfortable place to train. Yours sincerely Bill :)

Positive experience: Good size gym well equipped. YANGA matchine was down for a little bit too long for most of the week I used the gym

Fantastic experience: Last week after two weeks away from the gym, I stepped back into the gym. After spraining my ankle I had to take some time out from exercise and I’m so glad I did, as today I managed a little run my first one since I fell down Donkey Lane! It’s the little wins in life that make us smile. Thank you to my lovely personal trainer for being so lovely and always supporting me in my goals in fitness but also giving good advice in life and the different scenarios we find ourselves in. SS Fitness

Fantastic experience: Amazing team, Amazing facilities and incredible PT in James! Thanks

Fantastic experience: Fab class from James, knackered after but had a fab workout

Fantastic experience: Gareth does an amazing job and always friendly. Really approachable. If you want the best out of your workouts then id highly recommend gareth as your PT

Fantastic experience: Clean, great value for money, well maintained modern equipment, class PTs and management, you really can't go wrong for the price. 5

Fantastic experience: I’ve been attending this gym since it reopened after lockdown the staff are super friendly the classes need a revamp I really miss attending them Phil is a amazing PT I’ve been with him for over a year he’s not pushy about getting results and keeps you attending even when ur mental health says no

Fantastic experience: I love going to the gym, been going for many years now and the staff are lovely! Great space to workout in :)

Fantastic experience: Totally recommend this gym , easy access, clean , good equipment, all facilities, staff is friendly and really helpful. I've been training with Zak for months now , he is really helpful,patient ,professional,friendly. He helped me becoming more confident in coming at the gym by myself also I started to see great results in my weight loss and muscle gain.

Fantastic experience: The gym was a great experience! I had a lovely time with Zak and will definitely come again!

Fantastic experience: No other words but fantastic. I wasn’t happy with myself before I started, but when I met Sarah, with all of her support and encouragement I got myself up on my feet and am now feeling way better and confident.

Fantastic experience: Sara Filipa is a great instructor to work with, her classes are always fun and organised. Highly recommend

Fantastic experience: Sara Filipa has been a good help in the gym and her classes are always fun and great The burn is

Fantastic experience: Love the facilities! Staff are so friendly. Zak is great at giving advice and help!

Positive experience: Staff are friendly and helpful always happy to encourage it members it also clean and the classes they run are a great challenge and fun to take part in

Fantastic experience: Amazing personal trainer, very patient and adaptable. Would definitely recommend to my friends and family.

Fantastic experience: Sick gym, love training with Zak. Very helpful would recommend to anybody

Fantastic experience: Embarking on a fitness journey with Zak at the Gym Group Plymouth has been a transformative experience. His motivational guidance pushes me beyond limits while ensuring safety and effectiveness. With Zak by your side, you're not just working out – you're embarking on a journey towards lasting health and wellness.

Fantastic experience: I highly recommend this gym to anyone looking for a positive and supportive community, the staff are very friendly. I really enjoy the strength training classes taught my Zak

Fantastic experience: Lovely place to workout, friendly staffs willing to help .

Fantastic experience: love the gym upgrade, much more motivating and exciting to come in. Look forward to my classes with Zak, great personal trainer and instructor

Fantastic experience: Great Gym! Love Zak he is the best person ever! Never felt stronger :D

Fantastic experience: James is the best trainer at The Gym, he always motivates and pushes me to do better.

Fantastic experience: Gareth Healy is the best!!!

Fantastic experience: I love classes run by Gareth. He's great

Fantastic experience: Gareth is great! 5 star service

Fantastic experience: Gareth is a lovely trainer- in his classes he has massively improved my confidence in the gym. He never loses his energy and it's always a pleasure to see him. He makes everyone feel welcome and is a lovely friendly person

Fantastic experience: It's the best and cheapest in Plymouth

Negative experience: I have been training at this gym for over two years, staff are polite and equipment is in good condition, however, why is it that Ramadan is promoted and advertised but not Christian holy days that involve fasting? Ash Wednesday, Good Friday, and all Fridays of Lent. Seems to be a religious bias here...

Positive experience: The atmosphere is good, complemented by top line facilities. The personal training staff stands out for their brilliance and helpfulness. The only thing that lets it down is the parking function on the app not working.

Negative experience: Clean and nice gym with a lot of equipment and machines. Only problem: You can’t reach anyone from the costumer service. Since 10 days I’m waiting for you to cancel my membership and I haven’t heard anything about it. I filled out the online form almost 10 days before my payment date.

Negative experience: Never been there. They keep texting me and I never gave them my number.

Positive experience: Great amount of equipment, relatively clean space. Friendly staff who are very helpful if you have any questions. I was disappointed that they advertised yoga and pilates classes on their website but don’t actually do them on site.

Fantastic experience: Great gym, relaxed atmosphere, all the equipment you'd ever need. More importantly, people seem to strip the bars after use, return dumbbells to the correct racks and not hog one piece of equipment for 20 sets while taking selfies!

Positive experience: Love this gym. Member since 2011 and still has what I need, at the time I need it. Excellent price too.

Positive experience: Door system takes a little time to get used too when you're new and know nothing but the gym in well versed in equipment. The app is super useful. Prices are great for what you're getting. Open 24 hours gives you the utmost range of flexibility. It's fantastic

Positive experience: Good quality and well priced gym

Fantastic experience: Is my favourite Gym, I come very often.The PT are great,special James amazing PT with great exercises

Fantastic experience: Great gym great atmosphere..staff really helpful

Fantastic experience: I have recently came back to join this gym again as others have gotten too expensive. This gym has the essential basics for having a workout and is 24hrs, perfect

Positive experience: Nice gym, friendly staff. Good value

Fantastic experience: Brilliant class, James puts you through your paces!

Positive experience: Staff are great but could with some better music

Fantastic experience: Excellent gym with a great atmosphere. Gareth Healy is a great supportive PT who provides an excellent programme tailored towards your goals.

Fantastic experience: I love this gym! Great range of equipment, helpful and knowledgeable staff and friendly gym goers

Fantastic experience: Best gym I've belonged to. Enjoying excellent training from PT Gareth Healey who has tailored a programme to match my age and a mix of injuries/health conditions. Can highly recommend him.

Fantastic experience: Legs, bums and tums classes are all great! Instructor today was James who is very supportive and helps to give you motivation if you’re struggling. For anyone that is nervous going to the gym, like myself, don’t be! all the staff make you feel really at ease!

Fantastic experience: Easy accessible, lovely place

Positive experience: I’ve been going to this gym for a few years now. It is a good gym and does the job, the people who work there are very friendly and helpful. The things I don’t like about this gym include: - a lot of the equipment is often broken and sometimes takes up to a year to be fixed. - the benches aren’t stable. - the music is terrible and really loud.

Fantastic experience: Have been training with James for the last 6 months and super happy with the progress and support ❤️

Fantastic experience: When I used to live in Plymouth, Gareth helped me get my entry back, with working out. Now today I’ve lost so much weight and feel confident in what I wear! X

Fantastic experience: Great place to work out whether you’re at the beginning or deep into your gym journey. Gareth Healy is an incredible PT who will help you hit your goals- top service!

Positive experience: overall a good gym, it gets quite busy at points but that’s about it, the PT Gareth has helped me a lot, I would definitely recommend him if you’re looking for one!

Fantastic experience: Excellent. Enough equipment and the classes are fire

Fantastic experience: This gym is great. There’s a really welcoming atmosphere. The staff are all friendly and approachable, and are always happy to give you pointers if you need. There is a nice selection of classes at convenient times (early morning and late evening as well as during the day) We also do a PT session with James, @jdpearse7 once a week. He has a really good style that keeps you motivated and we are really seeing results. Can’t recommend this gym (and the staff) enough.

Fantastic experience: Good gym, amazing PT Gareth Healy easily the most knowledgeable person in there helped with every step in my fitness goals Thanks you Gareth

Fantastic experience: All the staff are friendly and helpful. Equipment and facilities clean.I particularly enjoy the free classes.

Fantastic experience: James is always very friendly and professional. Always smiling and willing to help.

Fantastic experience: Lovely gym and friendly staff. Gareth Healy is also an amazing PT there. Super insightful and helpful

Fantastic experience: I've been going here for almost Two years, never had an issue with level of equiptment or cleanliness. Staff are always helpful and friendly, often going above and beyond when required. I now have a PT - Gareth who I chose for his specialist knowledge and I haven't been dissapointed. He is caring, supportive and helps you to achieve YOUR goals YOUR way but is a constant and dedicated guide with an amazing base of knowledge and anything he is unsure of he will dedicate time to research as to do the best for you and your training needs. Best gym in South West

Positive experience: Good accessible and friendly - great PT Gareth Healy ! :)

Fantastic experience: Great gym with all equipment you need. Bonus points to the amazing PT Gareth Healy, hands down best PT in Plymouth! Really recommend this gym and Gareth!

Fantastic experience: James is a great PT and I would recommend. He is so motivating and knows his stuff!

Fantastic experience: James P is a fantastic personal trainer. Month after month giving me consistent results and smashing PRs, tailored to my own goals

Fantastic experience: Great gym, really friendly atmosphere, classes are fun and challenging.

Positive experience: This gym is perfect for anyone wanting a friendly environment to get some fitness in. No judgements and staff are so friendly and happy to help. I’ve had PT sessions and classes with Gareth so is amazing!

Fantastic experience: Re-joined after nearly a year out, great value for money and huge variety of equipment and always clean and tidy. Also I reached out to Gareth to book some PT sessions and glad I did he is so friendly, knowledgeable and really adapted my workouts to my health issues I will definitely be booking more he has made me enjoy the gym again.

Fantastic experience: Love coming to this gym, it’s got a great atmosphere and everyone seems friendly and staff are very helpful and approachable. My PT Gareth is also great, he’s a good motivator and keeps me on track. He’s helped me get into a good routine and without realising has found me a new hobby, and has also made me enjoy the gym again. I always look forward to my training as he pushes me out of my comfort zone and that’s what I need. If it was left to me I’d still be just plodding along on the treadmill Thank you Gareth

Positive experience: Decent gym. Good pts (shout out to Gareth) always super helpful staff!

Fantastic experience: Great classes and corrective coaching always energetic and challenging classes :-)

Fantastic experience: Gareth runs a great class. Great workout every time

Fantastic experience: Love this gym! So spacious with excellent equipment! Was really nervous to start going to the gym and joining the workout classes but the pts are so friendly, kind and make you feel welcome! Love doing their classes - although they can be tough!

Fantastic experience: Friendly environment and staff. Loads of equipment and good space to train in.

Fantastic experience: The staff are amazing here! Always enjoyed training here great if you are needing to train early or late

Fantastic experience: I’ve been enjoying my morning classes very much. Sarah is lovely, very friendly and very helpful. I really enjoy to join her morning classes and always looking forward for the next day to come back.

Fantastic experience: Good range of equipment for a commercial gym. Can be busy at times so check the app.

Negative experience: staff think it is funny to prank call people on their landline. very unprofessional and not sure why my number is even in the system as i have never been a member

Positive experience: It’s got all the necessary equipments and space for you to work out and keep fit and healthy. Very supportive , polite and friendly management team and PTs . That’s all you need from your local gym . I’ll recommend it to anyone. BUT beware of 3 hours of limited parking time. You can get a Hefty fine if you go over the limit !

Fantastic experience: Good gym. Clean, well equipped, nobody bothers you

Negative experience: Not my idea of a gym. I dont need the younger members treating the gym as a social meeting place. In my experience all they do is sit at the equipment texting and chatting on the phone. If you go to the gym you go to workout not to socialise.

Fantastic experience: Over the years I have spent time in various gym's and I have to say, this one is a cut above the rest. A great atmosphere and lots of equipment and space to enjoy your workout

Negative experience: My girlfriend and I have come here several times and ended up not doing any weights because it's too busy. It's just not big enough and there isn't enough equipment for the number of people that come here in the evenings. I feel like I've wasted money on this gym for the past few months when I could have been having good workouts somewhere else for the same price.

Positive experience: A good gym, nice and clean lots of room to work out not over stuffed like some gyms everybody minds their own business and gets on with their workout Lots of equipment clean and spacious showers and changing rooms. On the down side you need to take a small padlock to use the lockers and parking is a pain in the bum as you're end up parking in the multi storey cark park behind the theatre royal.

Fantastic experience: Great value for money. The app tells you when is busiest which is great for those with anxiety and wish to be around less than more people very good.

Positive experience: I am in frequent attendance of this gym if I do say so myself. It's got plenty of equipment but not enough benches. Also can be very busy late into the evening. Also please lower the volume - those of us without class leading ANC headphones wouldn't like to listen to the dribble that comes out of the speakers. Thanks - see you tomorrow.

Negative experience: Always busy many machines not working they not fixed in the last six months so not the best gym... But I have no other choice...

Fantastic experience: It’s a good gym, and for the price, excellent value. Although, whilst it is budget, it is missing some equipment I feel would make it more competitive with other gyms - functional training rig (wall ball target, monkey bars, etc), ski erg, jacobs ladder Edit: I edit my review one year on with five stars, the new equipment and layout is great. Well done.

Negative experience: Bad equipment. Steroids sold in the toilets

Negative experience: Very poor & leaving after 1 month. My biggest gripe is the quality and state of all the equipment. It's like stuff you would expect to purchase second-hand off of Gumtree. They had a refurb soon into my membership. Good - or so I thought. I'm not sure what they did? The floor is still full of strange stains everywhere, the seats on just about every machine are still wobbly. A number of machines squeak as you use them. The weight blocks/bars on the machines are all rusting and peeling, the padding on the arm-rests are peeling. Everything is old, rusty, uneven. And then the gym itself is very small as well. Whoever is responsible for the general facilities needs to take a look at PureGym in Alexandra Road. Miles ahead. Much more modern and newer equipment. I can only think that people are paying for the convenience of location (like me), but that's not enough when the facilities are as bad as they are. At £17.99 a month, and clearly no serious 'refurb' taking place, it doesn't represent value for money.

Fantastic experience: I've been with 'The Gym' but in a different city and recently relocated to this one. The staff are absolutely lovely here and really care about their members, I feel listened to and supported. I also love how spacious and clean it is with a lot of equipment and great views. Always find free equipment to use. The AC has also saved me from melting in this heatwave.

Fantastic experience: Great environment, clean, not many machines broken actually only seen one machine broken. It was quiet at 7 am ideal for me. The only bad thing is that there is no free parking paying £1.85 every day is not great

Positive experience: Great value for money just would prefer different music or lower volume of music, often the music contains graffic explicit songs even wearing earphones won’t block it out unfortunately, hopefully this can be solved

Negative experience: Small gym and with less equipment this is more then 1 months and half I am back to gym there have few machines broken done I don't know exactly what's wrong this this machines but it's more then 45 days didn't repairs and replacement and ignored How the gym like this have a lot of membership not available to replace and repair

Positive experience: Cheap gym. Loads of space. Weights, machines and plyometric apparatus. 4 stars as no pool. The folk are all nice. Mixture of people. Never had to wait for equipment. Let's get training!!!

Negative experience: Join for a month, cancelled before the end of the month and they still took payment for another 3 months, scammers!

Fantastic experience: By far the best gym in the city with 24hour access. Location at the city centre is good for those who live in the city

Positive experience: It's my happy place just some times not all the equipment is not working and people don't put stuff back after use which can be annoying but overall I'd live there if I had the chance

Fantastic experience: Depends what time you go. I venture 6am on weekends and after 8pm weekdays. Peak times it can be nigh on impossible to follow a workout regime as equipment at a premium. 24 hours a day, so people can go when it suits. Have had 1 close contact and 1 positive Covid test since I joined. Noticeable that although many do follow the 'wipe down equipment', there are plenty that don't, which defeats the entire purpose.