FRAME Victoria

Negative experience: Disappointing and unfriendly experience. Their website makes them sound like a super inclusive gym, but I just didn’t feel welcome. On a separate note, while I love the industrial decor, the Pilates studio feels dingy, and there’s little space between the beds, which restricts movement and makes it extremely uncomfortable and awkward. However, the main reason for my negative review is the behaviour of one of the staff members who was behind reception a few minutes before class. She took one of the beds next to me, and during one of the side-arm movements, I accidentally touched her. Despite my immediate and sincere apology, she gave me a really dirty look that made me feel very uncomfortable for the rest of the session. She also jumped ahead of me in the queue when we were entering the class. While I understand these situations can happen with other clients, encountering such rudeness from a staff member was particularly upsetting. At the end of the session, another staff member (possibly the co-founder?) told me I should have booked a beginners’ class, even though I have experience with Reformer Pilates. She had heard me mention at reception that I was new to the studio, but waited until after seeing me in class to tell me this. While she wasn’t rude, hearing that right after the session felt quite patronising and demotivating (especially as I have been doing Reformer Pilates for 18+ months). If there were any concerns about me being new to the studio, this should’ve been addressed when I checked in. The instructor and the class were good, but my overall experience wasn’t. I really wanted to like it here, but I just didn’t feel welcome. It’s worth having a look at their TrustPilot reviews before coming here…

Fantastic experience: I love it here! Front desk team is always kind and welcoming, the classes are energizing, and changing every couple of weeks! The instructors are very helpful and keep you motivated. Plus, the shower gel in the cubicles smells amazing. Thanks for brightening my days☀️

Fantastic experience: Sienna, Mel and the front desk team are so amazing and kind! The instructors and the classes never disappoint. The energy of the whole team is enigmatic and they inspire you to become a better version of yourself. Thank you all for being your kindness and patience

Negative experience: Someone from this gym has hacked my bank account and 59 quid transaction taken out I want answers

Fantastic experience: Found this gym just searching on google. I have tried all their classes and I am now an off peak member. Some of the instructors, I could name a bunch of them, are awesome. I really like all the strength classes but my new passion is Reformer Pilates! The manager of the Victoria club is a proactive young lady who listens and cares!

Positive experience: These classes are great, but they've gone up from 11 to 14 credits. My colleagues and I would continue going multiple times a week for 11 credits but 14 is just too high unfortunately.

Positive experience: The class was great and the instructor had what it takes the building was comfortable. The only downside is you can’t contact anyone for information, there are no phone numbers available. I was lost and couldn’t find the building.

Fantastic experience: Love Frame Victoria and the dance cardio workouts! The place is cool, the vibe is amazing , the music makes your body move and the instructors won’t let you stop dancing! thanks Annie and Claire!

Positive experience: I did a barre class (Wednesday 18.15) here and wasn't at all impressed. After reading all the positive reviews my expectations were really high. However the class was boring, it was unclear what we needed to do and everybody else seemed to be looking around trying to locate the instructor and understand the task. But she kept moving around all the time and counting and trying to explain in words rather than demonstrating. The 45 minutes wasn't enough, I didn't feel like it was a good workout and there wasn't a big variety of exercises. All the legs part was 1 long exercise which I don't think is good enough.

Fantastic experience: Nice little gym. Nothing fancy but you get a good workout. Diversity in the class schedule

Fantastic experience: Amazing fitness studio. Fun but challenging classes, brilliant and upbeat instructors, lovely front of house staff and nice, clean facilities. It has a welcoming and accessible feel to it that many other gyms and fitness studios lack. Prices are also very reasonable. Rebounding is my favourite class.

Fantastic experience: Great instructors and fun classes! Bathrooms and showers inside, but they charge for towels. Three studios, including a Pilates reformer class. Good range of cardio & low impact - including fun ones like "Your Mom's VHS Tape" and trampoline classes.

Fantastic experience: Fun classes and good facilities

Fantastic experience: Such friendly staff!

Fantastic experience: I was never a big fan of exercise, but every session at FRAME is slowly making me change my mind! The instructors’ positive energy is absolutely contagious and front-of-house are always so incredibly welcoming and helpful, it lifts my mood every time!

Fantastic experience: Special shout out to Mike! Nicest and most helpful guy ever — always making sure we get into class on time

Fantastic experience: Such good variety of classes, reallyyyy friendly staff, instructors are usually very good and it's very rare that I don't really enjoy a class. They do sporadic offers which are always worth doing. Different memberships' packages to suit. I love it there it feels like home :)

Fantastic experience: Great classes, great instructors, classes are not over full, staff are really helpful.

Positive experience: Liked the class variety, however thought the sessions were too packed which is a real shame. You don't want to be squashed into a corner when paying £15 per class.

Negative experience: Used to come here a lot and really loved it, unfortunately feel like things have gone downhill recently which is a real shame. It's in a great location + the staff on reception are lovely, good range of class times + variety. HOWEVER - bad things: class quality - I feel like a lot of the 'trainers' are not actually very good / inspiring. A lot of the classes don't feel particularly challenging or unique. For £15 for a 45 minute class I feel like you could get a lot better (especially considering 1rebel/Barrys are £21 for an hour). The changing rooms aren't great, and little touches like having to pay 50p for a hairband also seem silly. I've stopped going to Frame which is a shame but would love to return in 6 months time and see an improvement!

Fantastic experience: Excellent classes, really friendly and good atmosphere. I love the positive vibe. The instructors are fantastic and you're always made to feel welcome. With offers and membership you can get classes for £10 and they are well worth it! Good shower and changing facilities too.

Fantastic experience: Nice place

Fantastic experience: Frame Victoria is great, location is close to the Victoria station and bus stops. The FOH staff are friendly and personable which makes all the difference! Although the studio is small, they've made good use of the space and the atmosphere is lovely in there. It's so flexible in that I can choose the variety classes (strength, cardio, toning) according to my mood and I can pay as I go. The instructors are personable and motivational and make you work hard :)

Fantastic experience: Friendly and cheery gym with some excellent fun classes, including dance cardio, 80s aerobics, barre and yoga.

Fantastic experience: Great little spot with fun classes and exciting opportunities.

Fantastic experience: Great for some cross-training and important complement to your regular physical activity.

Fantastic experience: Service is utmost importance and you can tell really take care of customer and classes are great and instructor know how to push you

Fantastic experience: Great classes! Lovely staff

Fantastic experience: Amazing classes

Fantastic experience: Super friendly staff always welcoming you, and the instructors are all fab! The energy they give to class makes you leave feeling great, and they really take the time to challenge you if you’re a regular. The classes are very challenging (even as a regular gym goer of many years myself), highly recommend Barre, dance cardio and any of Diana’s fitness classes. Cannot recommend Frame enough, it’s made working out more regularly seem so simple.... As I’m always looking forward to it!

Fantastic experience: Been coming here for a while now and service has always been super friendly and personal which adds to the experience of wellbeing. Can really chill here as well as get a good work out. Great location, does get a bit cramped at busy times but not a thing that can change I guess with so many framers enjoying frame! Great variety of classes and tutors are always helpful too at telling you what you should be feeling in your body!

Fantastic experience: Energetic instructors, intense classes and nice studio! Especially the barre studio here

Fantastic experience: I attend reformer pilates classes at Frame Victoria. All the instructors are excellent and the workouts are varied. The whole team is extremely friendly. A great place to work out.

Negative experience: So dirty, dust and dirt in the studios. Cheap facilities. Over priced small smoothies

Fantastic experience: Amazing choice of workouts and trainers are great! The only gym that made me commit to working out.

Fantastic experience: The receptionists always greets me when I come into the gym - a nice welcome from Frame team. I've been going to this centre on a daily basis for the last year. It has become my favorite spot in London. All the teachers are great, friendly and always ready to help. There is a great variety of classes, . The facilities are always clean and provide you with everything you may need. I wish I had discovered this place before! Thank you frame team.

Positive experience: I have been going to Frame for years and really do enjoy it, especially the HIIT and Lift classes. The location is ideal, the facilities are good and the staff are super friendly. But it's losing a star because the pilates classes are so hit and miss - most instructors have barely fundamental training and it's noticeable. There's no consistency compared with the instructors in all the other classes. Although pilates here is cheaper than most other studios in London, you usually get what you pay for.

Fantastic experience: I love the Frame- great classes and awesome staff!!

Fantastic experience: I only have amazing things to say about Frame Victoria. I have never felt comfortable in ‘gyms’ but feel completely at home here and am often greeted by name by the very friendly staff. I’m now a Reformer Pilates devotee and have stuck to exercising regularly for the first time in years.

Fantastic experience: This is an excellent studio. After 9 months of going there, I can say confidently, staff are friendly, instructors are great, there's a good range and amount of classes and it is noticable how every effort is made to accommodate any suggestions for improvement! It may be a little more pricey that some other gyms in the area, but to me it is justified by the value you get. I would only like to suggest better sound proofing for the yoga studio. As in these calm and quiet classes, some noise from the neighbouring studios can occasionally be heard. Apart from that, a thoroughly great place to work out!

Fantastic experience: Love Frame! Great classes, luxury changing facilities and you're always greeted with a smile :)

Fantastic experience: Absolutely love coming here - quite literally my second home! As a regular I find all the staff are really friendly and helpful. The instructors are fantastic too - tough but fun and very knowledgeable.

Fantastic experience: Happy place.

Fantastic experience: Super friendly staff, very helpful customer service. Amazing studio and facilities (ever a juice bar!). The classes are really varied so plenty to choose from. The tutors/teachers are great and they even have a fantastic soundtrack for the sessions. I couldn't ask for more.

Fantastic experience: Hidden away but a really decent exercise/dance/Pilates/Yoga....studio. Very recommended!

Positive experience: Some good classes, but the loudness of music is so inappropriate and so conflicting. When someone is taking yoga and next door with no sound insulation you hear some loud hip hop, not very pleasant for the yoga people.

Negative experience: Used to go to the Queens Park gym and it was great. Victoria room was overcrowded and horribly humid before we even started. Also not enough lockers. Really disappointed.

Positive experience: It’s OK. Good variety of classes and very chilled but it is not well kept, equipment is filthy and floors were very dirty. Would be ok if you are doing something that has no equipment or mat work!

Fantastic experience: Best Pilates and barre classes.

Positive experience: Absolutely love this place. The choice and times of classes are perfect for anyones schedule and the staff are always so helpful. I haven't had an instructor there yet I haven't loved. Make sure to check out the workshops, especially the dance workshops with Chris which are always amazing fun

Positive experience: I really enjoyed Frame for the while I went there but I had to stop because it was too expensive and the customer service was a bit lacking. The trainers are great, as is the choice of classes and timings. But it's simply not sustainable for someone on an average salary and I had a couple of run-ins with reception staff with bad attitudes. This wasn't all of them but a couple. The smoothie bar is super convenient though.

Fantastic experience: Great location and loved their yoga class

Fantastic experience: Fantastic gym with great classes!

Fantastic experience: Pay as you go exercise classes with lots of choice!

Negative experience: Worst customer service ever!!! I was looking for a gym near Victoria and found Frame on line ...did not see the review initially but I guess I should have before wasting my time to check the place! I popped in just to have more info about classes and have a look at the gym and I was "unwelcome " by the the receptionist who did not even bother to say good evening and looked at me like I was an alien ... it was around 1930 and maybe they were closing soon ..that would explain why the blonde receptionist was so annoyed! Absolute the most rude and worst customer service ever and honestly I feel quite offended by the rudeness of this person! Anyway I took the brochure and run away...the classes seem definitely interesting but I would not spend even 1 sec of my time in such an unwelcoming place!!

Fantastic experience: Great classes. Clean and nice facilities and really lovely staff.

Positive experience: If you're going to the Punch and Pad class, PLEASE bring proper hand wraps! My wrists hurt for days afterwards because they weren't properly protected. I also do not advise this class for boxing beginners.

Negative experience: Have been going here for a while now, just had an issue that did not have enough balance on the account and did not take my card with me, was 6.45am class, booking through online system with saved card details was not going through - would literally not let me take the class and not offer any other solution. Very disappointing and unwelcoming

Fantastic experience: Great classes

Negative experience: I had a unwelcoming experience with Frame Victoria. The receptionist had a real attitude. I had to repeat myself because she could not hear what I was telling to her. The music in the background is way too loud. When I asked for a payment receipt I was told that they don't provide receipt when the payment is done through contactless card. Where ever and whenever I chose a contactless payment I always get a receipt, so that was another surprise to me (I later received an email confirmation of the payment). Men changing room don't even have any locker and for the toilet you have to go somewhere else. Suggestions: - improve customer experience, training required -background music is not necessary, especially in the reception area - improve men's changing room -review the pricing. You don't get much value for what you pay. £20 for a session in a big group is off the mark. You don't get enough attention and the whole class seems rushed. -fix website glitches. When you select to pay for Pilates package on their website it directs you to a checkout and registration. I wasn't able to register, the only option I had was to sign up for a newsletter. -introduce more and a variaty of clases for beginers. Not a lot on offer for beginners Pilates. The only thing I liked about this place was interior design. I went there because I found (when doing a research on internet) that they are one of the best in London. The place is overrated, it does not portrate a reality, unfortunately.

Fantastic experience: Soooooo glad to have this in the area - no excuses for me now, giuven how close it is to the tube & how good the classes are x

Fantastic experience: Such a nice boutique studio, great welcoming staff and family vibe. Great place to sweat and then replenish with the yummy smoothies!