The Gym Group Hamilton
Information about The Gym Group Hamilton
ML3 6AD, Hamilton
Opening hours
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- thursday: 0h-0h
- friday: 0h-0h
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Our comment from FitFit UK about The Gym Group Hamilton:
The Gym Group Hamilton offers a warm and welcoming environment for fitness enthusiasts, featuring a variety of modern equipment and diverse classes. Many users appreciate the friendly and supportive staff, particularly PTs like Craig Nisbet, Erin, and Mathew Pippard, who have helped members achieve their fitness goals and build confidence. The atmosphere encourages collaboration and friendliness among gym-goers, enhancing the overall experience.
Members have highlighted the value for money with affordable membership options that include access to all classes. Additionally, the gym is noted for its cleanliness and spacious layout, ensuring a comfortable workout experience.
While there have been some criticisms regarding equipment maintenance and sporadic cleanliness issues, the management is actively making improvements based on member feedback. Overall, The Gym Group Hamilton is highly recommended for those seeking a supportive gym community and effective fitness solutions.
Services, Machines and Guided Classes
The Gym Group Hamilton: Opinions
Negative experience: Dirty and smells, doesn't get cleaned regularly, and the equipment is old
Fantastic experience: I have only been a member of the gym for a little over 4 weeks and am really pleased with my experience so far. I think it's very good value for money (I paid for the year rather than monthly) and am enjoying the variety of classes that are on offer. So far my experience has been very positive and all the staff are extremely friendly and helpful. As someone who was apprehensive starting the gym, I have found it to be a supportive and encouraging environment. Overall I'm so pleased to have joined.
Negative experience: Disgusting gym with Disgusting staff. Absolutely the worst gym in Scotland. Staff are absolutly awfull people that should not work in this kind of job l. Would give 0 stars if possible
Hi there, thank you for your feedback.
Fantastic experience: Great Gym. Darren is a very helpful manager. Mr VPZ .
Fantastic experience: Very good
Fantastic experience: Joined back in November and loving every minute Staff are friendly and always willing to help. Signed up with a PT Craig Nisbet and the results have been fantastic. Really gets to know his clients and creates an amazing support network. Would highly recommend to anyone starting out on their gym journey.
Fantastic experience: The gym group is a very friendly atmosphere where you can walk in with ease knowing everybody is doing their own thing and willing to help if needed. Equipment is accessible for everybody, good variety of equipment and there’s always people around to ask if you were unsure of anything. I signed up with a PT last November to get myself back to good health. His name is Craig Nisbet and honestly he has been fantastic. Very good at listening to what you want to work on, nutrition goals, fitness goals, being accountable for things and mental health as that’s also a big part of your journey. Even managed to do my first 5K and now planning my next 10K which I never thought would be in the cards for me. Fantastic guy, so down to earth and would highly recommend :).
Fantastic experience: Erin is fab love how she stretches us!
Fantastic experience: Great class. Awesome instructor. Really enjoyed the work out. Thank you.
Fantastic experience: Excellent fit pump class with Erin. Well structured, hard work. Erin gives clear instructions and demos and is really motivating and encouraging
Fantastic experience: Fantastic gym and classes with brilliant instructors.
Fantastic experience: I've been going to Heather's stretch classes for about 8 weeks now and have really noticed a big difference in my flexibility. She is very thorough, and regularly changes up the routines to keep it all fresh. Recommended!
Positive experience: The gym group Hamilton is a modern, well equipped gym enabling a newcomer like myself to learn how to use a gym and try out a range of exercises! I hired one of the PTs, Craig Nisbet and his service has been awesome for welcoming me into the world of keeping fit and being accountable for my health!
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Have been a member for just over a year and overall have had a fantastic experience . I have been working with pt Craig Nisbet since the end of January and I am extremely happy with the progress I am making, Craig is a great coach and really takes the time to get to know his clients and their goals and develop a plan to suit their lifestyle .
Fantastic experience: Good gym, clean and everything works. Craig N and Arturs B are sound
Fantastic experience: Best gym ever Heather is my favourite pt (+arturs)
Fantastic experience: Very friendly place, everyones really encouraging and nice workers like Craig N.
Fantastic experience: A great place to do your work out.
Fantastic experience: I really enjoy going to the gym, and having been a member at other locations i really like this gym. Staff are very friendly, supportive and welcoming. I signed up with a PT within the gym - Craig Nisbet and he is really fantastic at what he does!
Fantastic experience: Heather is the best ever
Fantastic experience: Really good staff everyone very friendly including Heather haha
Fantastic experience: I highly recommend Gym Group Hamilton. The equipment is diverse and well looked after. The gym is clean and well appointed and the staff are super helpful, in particular Heather who is a first class PT and comes highly recommended.
Fantastic experience: Speaking to one of pt Heather was really nice and helpful
Fantastic experience: Heather was very helpful
Fantastic experience: Gym is great, very good atmosphere, spoke to heather multiple times about form and she helped me a lot. She has been very attentive and is a great asset to the gym!
Positive experience: I have been going to the Gym Group Hamilton for years and am happy with the service I’ve received. I attend classes at weekends (Heather and Erin do a great job at planning the classes and encouraging you to perform). I have also started PT sessions with Craig Nisbet who is always eager to help you to become a Better You.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great gym, Heather's classes are the best!
Fantastic experience: Staff are always helpful & are in better spirits with the new management, some equipment still needs to be fixed or replaced as it is aging, bit like myself Classes are good & staff are very helpful & explain & show exercises well , helping you push yourself each visit Well done to Darren & Danielle for the excellent change in the atmosphere in the gym , nice to see the staff smiling
Fantastic experience: Love seeing Darren every day he is the best :)
Fantastic experience: Excellent class on a Saturday morning to kick start the weekend. Instructor is knowledgeable and motivating
Fantastic experience: Great gym, great staff very friendly one of the pts Erin was very helpfull and really knows her stuff
Fantastic experience: Great class , I do love a fit pump class, weights is what tones me most , and Jamie was good keeping us all in line
Fantastic experience: Great class
Fantastic experience: A great gym, that I go to a few times a week. There is always sufficient equipment even at busier times of the day. All of the staff are nice and friendly too, including Erin in particular, who is a very approachable and polite person, and runs fantastic classes!
Fantastic experience: Love the Thursday night Bootcamp with Erin. It’s the best!!
Fantastic experience: Great gym, good atmosphere in the gym. And Darren was very helpful
Fantastic experience: Amazing x thanks Dani
Fantastic experience: Great gym, Darren is always lovely & helpful
Fantastic experience: Great gym I really enjoy the classes, all staff members are lovely, reasonable membership price for 24 hour access and all classes included
Fantastic experience: Excellent facilities. PT once a week with Erin who has enhanced my gym experience with her excellent knowledge and skill set. Staff are all super friendly and amenable to help.
Fantastic experience: Great gym with lovely staff - especially Erin who has helped me grow my confidence so much in the gym through PT sessions, couldn’t imagine where I’d be without her!
Fantastic experience: Excellent workouts provided by trainers, Enjoying every bit of it.
Fantastic experience: Another bootcamp class with Erin was brutal!!!!100% recommned !!!
Fantastic experience: Such a nice clean and professional environment, staff are all so lovely and so helpful, especially Erin who I’ve been PT’ing with for the past couple of months, she is so helpful and knowledgeable about the use of machines and what exercises are best to target specific areas, have thoroughly enjoyed my time with Erin, and has helped me to enjoy the gym again and feel confident, and have also enjoyed coming to the Hamilton Gym group, I’ve been to a couple elsewhere but none of them are up the standard that the staff holds at the Hamilton branch .
Fantastic experience: Been a member of the gym since last year and the gym itself is great with plenty of facilities. The team are lovely in particular Erin. I started PT with Erin last year just after I joined and she has been amazing in helping me achieve my goals. She is knowledgeable, patient and just the best!. The gym itself needs some new equipment to replace what’s broken and damaged. Can you also please bring back the blue roll!!
Fantastic experience: Great gym, all the staff are very friendly. Classes always have a good variety of exercises.
Positive experience: Danny is the best manager ever. Decent gym with decent equipment been coming here for years
Thanks so much for your feedback, Liam Murray. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Dani was very helpful and also was very determined to find a pair of AirPods I lost amazing worker
Fantastic experience: Excellent value for money gym.
Fantastic experience: New manager is amazing very friendly and welcoming
Fantastic experience: Fantastic equipment and fantastic staff
Fantastic experience: Very good classes, enjoy it. Treiners have good knowledge and skills
Fantastic experience: Artur gave a great class for 20/20, great mix of exercises.
Fantastic experience: Great class by Arturs!!!
Fantastic experience: Craig Wilson is the best trainer in the gym
Fantastic experience: Good gym, good equipment and friendly staff…. One door in/out policy not great as can get busy at times…
Fantastic experience: Darren’s the best :)
Fantastic experience: Come here 4 to 5 times a week! Always a really nice gym and the staff are great!
Fantastic experience: Brilliant gym
Positive experience: The music is repetitive but otherwise a good gym.
Thanks so much for your feedback, Alex Webb. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Amazing staff. Great gym. Danielle is a superstar
Fantastic experience: Two people on work experience were very polite and helpful. Their names were Rian and Lucy
Negative experience: Gym it's self is fine the worst is there is never a toilet roll in any of the toilets spoke to the cleaner they said they didn't have any left and no blue roll to clean your sweat and believe it or not few people approach cleaner for the same thing that night and poor cleaner didn't know where to look it's soo unprofessional I am thinking to changing the gym so as my pals group few of us are leaving . Shocking come on get a grip and get these things sorted otherwise yous won't have many members left in this gym
Thanks so much for your feedback, Mohammed Shahid. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hamilton is made aware of your thoughts.
Fantastic experience: Many thanks to Craig Wilson (Hamilton club) for his energy and motivation during the morning class. I was full of energy and ready for my work by the end of my visit. Also thank you, Craig, for taking your time and showing me the right technique how to use the Smith Machine: “wow” I feel like a pro now :)
Negative experience: Gym itself is fine, the newest manager is lazy and unprofessional. Watches me whilst I work out with my PT, then sits in the office on his phone. Never takes classes either. Poor show from a manger. Rest of staff are top notch
Thanks so much for your feedback, Lauren Greenshields. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Negative experience: Needs more power racks ,deadlift platforms 2 are not enough also more people are joining than the gym can take making it busy at all times ,especially when the let's use our phones between set for 10minutes brigade are in ,will tolerate a bit longer until I leave
Thanks so much for your feedback, Matt Davey. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Hamilton.
Negative experience: They turned off AC so we roasting inside the gym and the gym it stinks because there is no air circulating
Thanks so much for your feedback, Jonatas Milan. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hamilton is made aware of your thoughts.
Negative experience: Drove a long-time to get there, applied to pay for a Day Pass at the Entrance/Exit of the gym and twice their system would not accept my card payment - albeit I discovered that a Day Passes expires after 20:00pm - Why do they not mention this on their website, and neither is there any notification when paying for a Day Pass, nor is there anything posted at the Entrance/Exit of the gym - there were no instructors nor any staff inside the gym, that I could see, who I could ask for help - not even a contact number. Absolutely shocking and extremely disappointing.
Hi, Hope you are well and sorry to hear this. I can confirm that our day passes expire at midnight for the day they are purchased for. So we can further assist, please send in an email to [email protected] and a member of the team can assist.
Fantastic experience: Gd gym machine conditions is great people that attend r nice and friendly staff including the PTs
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Plenty of equipment, big and spacious, clean
Hi there, thank you for your feedback.
Fantastic experience: Fantastic induction, very informative and welcoming, Thankyou Erin
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Lots of machines, and never an issue to use anything, anytime I have been. Always nice and clean too. The apps good for an idea of how busy it is before you head for a work out .
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: First time here bit busy than I expected but will definitely be back
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Use regularly, good atmosphere, pleasant staff.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: The gym it’s self is alright and has everything you would need.The staff are great in particular Erin! I started PT with Erin just after I joined and she has helped me gain my confidence in the gym and achieve my goals! Most of the staff and friendly and helpful however I feel like Erin always goes above and beyond to make sure everyone is comfortable. Would recommend her boot camp and stretch classes they are the best in my opinion
Fantastic experience: Erin’s legs, bums and time class was absolutely amazing. 10/10!! She gave us a tour around the gym and even a free sample of yanga! Definitely recommend!!
Fantastic experience: I have been a member of The Gym for years now and the main reason I have stayed at this gym is due to the staff, in particular Darren. Whilst all the staff generally are friendly and helpful, Darren does that little bit extra and always makes sure everyone is comfortable in the gym and helps and gives advice where wanted, to all members and not just his own clients. In my experience, he’s the best PT there and also a great manager for that gym. The gym is also clean and tidy.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Mathew is a great instructor here! Outstanding service and a fantastic, professional motivator!
Fantastic experience: Great gym! As someone who is new to the gym there was lots of exercise equipment to get used too. I took some sessions with Matthew at this gym and he was very helpful showing me the gym and pushing me to my full potential, without feeling uncomfortable with what I was doing. I highly recommend checking out this gym!
Fantastic experience: Great gym and very nice environment to train in. Mathew has supported me in recent years of training, making it much more enjoyable.
Fantastic experience: The gym has very encouraging atmosphere and everyone is friendly. I had Matthew as a PT for a few months and he helped me greatly to reach my goals and better myself.
Fantastic experience: Really enjoyed my visit at the gym. Steven was nice, very encouraging and some good advice for me to follow
Fantastic experience: Over the past 5 months my confidence in the gym has really improved through having Mathew as a PT! He is super friendly and knowledgable in helping you towards your fitness goals!
Fantastic experience: I come to this gym through my PT Matthew pippard. The facilities are great and I have always felt safe, welcome, and confident under Matthews guidance. Equipment and facilities always clean and never too busy!
Fantastic experience: The gym is great layout and top quality equipment , Matthew is always super helpful when in need of a hand and very friendly
Fantastic experience: Such a warm and welcoming atmosphere, wide range of equipment to suit all abilities. This gym has one of the best PTs around, Mathew Pippard will support you in achieving your goals and making you the best version of yourself. Strongly recommend Matthew to anyone looking for a PT !!
Fantastic experience: Great gym with great staff, always happy to help. Especially Mathew, fantastic customer service.
Fantastic experience: Gym experience is fantastic and my PT Mathew Pippard always provides the best sessions with excellent feedback on ways to improve!
Fantastic experience: Brook! Omg! This gal is the motivation you need. My standard Sunday cardio is made so much better by this beautiful gal. She's the sunshine and the kick up the a$$ you need
Fantastic experience: I’ve been going to this gym for over a year now. The staff are very friendly, in particular Mathew, who always greets me with a smile and is there to help and give advice on any equipment or new workout
Fantastic experience: I have been going to the gym group hamilton for years now and the staff have always been lovely. I have always been welcomed with smile off of one of the PT's Mathew. He always makes an effort to talk to me when I'm training and assist when needed!
Fantastic experience: Great gym, been coming for a year now and it's all thanks to Mathew Pippard, I have never came consistently to a gym before I usually drop out after a few months but when I feel ready to give up Mathew is there with fantastic support and tips to help me stay focused on the longer term goals and benefits. He's helpful in every way and my mobility has increased 10 fold thanks to his easy to follow program and support. Definitely will keep coming to this friendly well run gym as long as Mathew is there.
Fantastic experience: Great gym. Affordable and well equipped. Been training with Mathew for a while and he's been amazing. Super friendly and always on hand for any questions I have. Highly recommend!
Fantastic experience: Great gym Matthew Pippard so friendly and helpful
Fantastic experience: Great gym the equipment is great and the staff are so friendly and approachable, Gillian is always happy to help and is always friendly and welcoming
Fantastic experience: Great gym! Mathew is always very friendly and welcoming :)
Fantastic experience: Started with the gym group in February and first thought is spacious and clean! Staff are friendly and really helpful. In march me and my partner started personal training with Craig and it has been amazing. Craig has been so great putting up with us two and he knows how to suit each our needs when exercising as we are both different weights. I would highly recommend the gym group Hamilton!
Fantastic experience: Very welcoming gym. Lots of great equipment, will defo be back!
Fantastic experience: I am quite new to the gym and have not felt very confident in my ability at the gym however Gillian has been giving me many tips and has made me feel more confident going
Fantastic experience: Fantastic value for money gym. Loads of equipment, great staff and the classes are excellent. Love it!
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