The Gym Group London Oxford Street

Fantastic experience: Big gym. Friendly members, great kit, great WiFi, great music, great classes, thank you Aaron for joining me to the gym :)

Fantastic experience: Fabulous kits, friendly members, equipment is always working, gym is always tidy, music is amazing, open space. Very spacious. Good energy from the team. Thank you Aaron for joining me to the gym. Highly recommend

Fantastic experience: Great location, great kit, clean and tidy friendly atmosphere. Love it here and will recommend to friends and family. Great management from Aaron Lewis incredible service

Positive experience: Great gym. Nice and clean, and not too full!

Fantastic experience: Work out here a couple of times a week, always clean & everyone is always friendly. Would recommend.

Positive experience: For the money and location this is good, but all the bikes need replacing

Fantastic experience: Fantastic facilities and lovely staff. Also very clean and huge

Fantastic experience: Good gym

Fantastic experience: Great gym, great facilities and great price!

Fantastic experience: Great people, good environment

Fantastic experience: Best gym I’ve been to in central london! So much space and so much equipment!

Fantastic experience: Really spacious gym and lots more equipment compared to their other gyms

Fantastic experience: Been a member for 14 years. Great view over Oxford st and even better staff.

Positive experience: Friendly staff. Plenty of kid. Mens changing room a bit small for peak periods and could use a seated leg curl. Otherwise great. Budget price for the location.

Fantastic experience: One of the best gym groups going friendly staff always out to help nd juss a good time working out here. Been going here for juss over a year so far and I doubt I’ll be changing to another gym soon

Fantastic experience: Great space, staff and very clean.

Fantastic experience: I have been a part of gym group for quite sometime and it’s one of the best experiences I ever had. Starting from the affordability up to the cleanliness, machines, everything, it’s all top notch. Highly recommend!!

Fantastic experience: Great gym, never too busy and very spacious !

Fantastic experience: Sarah who works there is a breath of fresh air - so helpful

Fantastic experience: Great gym. Big. Clean. Great staff. Recommend

Negative experience: The two male toilets: I would tell the staff if only I could find it.

Negative experience: Subject: Urgent Complaint Regarding Gym Access and Staff Behavior I am writing to express my deep dissatisfaction with the experience I had at The Gym Group, oxford street, on October 15th, 2024. As a member, I expect a certain level of professionalism and service, which unfortunately was not met during my visit. Firstly, upon arriving at the gym at 5:00 PM, I encountered issues entering the facility due to technical problems with your system. I was on a tight schedule and this delay was not only frustrating but completely avoidable. Despite being a paying member, I had to rely on another member, Dan, to open the door for me after waiting 20 minutes. I understand that technical issues can occur, but for such a reputable gym with a large membership base, this kind of inconvenience should not be happening. Secondly, after entering, I proceeded to the cardio area to warm up. To my surprise, a yoga class was taking place, and the instructor, without any prior notice or signage indicating restricted access, rudely asked me not to warm up in that area. This is unacceptable. It is not the responsibility of members to know areas are off-limits unless clearly communicated, and the instructor’s unprofessional attitude made me feel unwelcome in a space I have every right to use. To add to my frustration, the gym was overcrowded with over 50 people present, yet there was only one staff member visibly on duty to manage the entire gym. This is not only poor management but also a safety concern for both members and staff. I find it disgraceful that The Gym Group, which prides itself on accessibility and service, would fail so severely in both staffing and member support. I expect the following to be addressed: 1. A review of your gym’s technical system to ensure access issues like mine are prevented in the future. 2. Better communication in areas where classes are being held, clearly marking restrictions to avoid member confusion. 3. Adequate staffing at peak times to ensure the gym is properly managed and safety is not compromised. I look forward to a prompt response detailing the steps you plan to take to address these issues. I am seriously reconsidering my membership at The Gym Group if these problems are not rectified.

Positive experience: Fab gym , big big gym for central London , all the machines you could ever need . Careful with the HIIT classes though lol

Fantastic experience: Well equipped, clean gym. Easy day pass.

Fantastic experience: Everything is great! On the only bit I would comment is their hand wash soap is not good at all, need definitely attention. Other than that, I'm enjoying it so far.

Negative experience: The customer service was very poor. I stayed at the door for about 15 minutes, but no one answered. The toilet was very dirty and unusable. The gym equipment is complete and suitable for training.

Positive experience: If you’re looking for a gym to leave with your hands covered in gunk, then this is the gym for you!! Toilets (men’s and disabled) give the most watered down soap known to mankind, and no cleaning equipment given to wipe down surfaces! Be prepared to leave with grimey hands. It’s a shame though, good equipment but the hygiene situation is crap.

Fantastic experience: The Gym Group Oxford Street offers excellent facilities with modern equipment, spacious layouts, and a variety of fitness classes. The gym is clean, well-maintained, and staffed by friendly, helpful personnel. Membership plans are flexible and affordable, making it a top choice for fitness enthusiasts. While the locker rooms can be busy, the overall experience is highly positive

Negative experience: Rude staff, also would be great if you’d guys inform that the protein shakes station machine is not working, I just paid £2.50 for dirty 300ml of whey water

Fantastic experience: Used this gym yesterday as mine was closed for a refresh, this has to be one of the cleanest gyms I've been in, lots of space lots of equipment,would definitely recommend it.

Negative experience: classes not of interest and just to work out i struggle to find a mat i know its a cheap gym but at least tidy-up and ensure there's mats readily available

Fantastic experience: Needed admin help with my account and Mike was of great help and was very efficient. Overall gym is fantastically equipped would recommend.

Fantastic experience: Great gym, friendly staff and a great central location! Really well maintained and the General manager is very professional.

Fantastic experience: Great place to train, great location, friendly staff and the GM is super friendly and professional.

Fantastic experience: Breno and Sophie are great instructors, the circuit classes are a great way to anchor your week

Fantastic experience: Breno hosts a hard class, but really enjoyable. Circuits are great for me as forces me to work hard and I know in half an hour it’ll be over and a great workout! Thanks xxx

Fantastic experience: Circuits with Breno is class - love it and changes up weekly and pushes you far!

Fantastic experience: Excellent gym for the price and has 6 lifting platforms/racks with lots of barbells and plates. Really friendly place and bright spacious environment to train.Very helpful staff and managers Sophie and Mike have gone above and beyond to help on numerous ocassions.

Fantastic experience: I am attending the fit and pump class on Wednesday afternoons with Mike, who is an excellent coach.

Fantastic experience: Oxford circus branch is a great gym ! Everything you need for a good workout Which include Space , equipment and Good staff , Special thanks to Sophie , Breno and Fabiana !!!

Fantastic experience: Absolutely love this gym, no matter how busy it is you can still work out pretty freely as there’s so many machines also it’s way more cleaner then other gyms I’ve been to, the PTs also very helpful and friendly and the manager Sophie is amazing! It’s a shame she’s leaving soon :(

Fantastic experience: The gym was very good and Sophie who is the manager here was very helpful. I lost my shaker and she was so kind and she helped me to find out my shaker soon. Good luck the gym group oxford circus Cheers

Fantastic experience: Great thanks to Giotto at Oxford Street for training me to a high standard, his help has been invaluable in getting me to my goal! He’s friendly, approachable and always on hand to help with any questions, thanks again Giotto!

Fantastic experience: PT Sophie was great !!! Extremely helpful to all my needs and targets ! Truly grateful Oxford street branch

Fantastic experience: It’s a decent gym overall. Changing facilities could be bigger as it does get very overcrowded during peak times and shower areas could be cleaned more frequently. Michal is very helpful and professional

Negative experience: The cleanliness standards at this gym are extremely poor. Despite attending regularly for two weeks, I've observed persistent dirt and stains on the floors, indicating inadequate maintenance. Despite bringing the issue to the gym's attention, they have failed to address it or provide any form of compensation for the unsanitary conditions experienced during my workouts.

Fantastic experience: Great gym nice and clean. Equipment played put very well. Mike was very polite and helpful great guy

Fantastic experience: Friendly and helpful staff. Don’t really have to wait around much for machines. Sophie in particular was a great help this morning.

Negative experience: The gym overall is not bad, just loads and loads of people. Equipment is not always available. HOWEVER, what my experience at the gym pushed to 2 stars was the women PT names michal, she was extremely rude to me and my friend who is already a member of Gym group, I had a code to enter the gym however, there was nobody to respond to open our doors. She was the only one on the floor gym to help and let me enter. Not only she screamed at my friend for asking for help, but she started screaming at an older man in his 60+ for asking about gym pass. She was making weird faces my entire stay at the gym, definitely will not be joining as a member and the women should be seen by her supervisor or manager for being violent in public sector.

Fantastic experience: The gym is nice and clean. I train with my pt Michal. She’s an amazing trainer. I definitely recommend her. Come to the gym and enjoy your training!

Fantastic experience: This is a great gym, there's plenty of equipment of very good quality and the staff are kind and friendly. It's quite big and it has natural light which makes it better! Definitely recommend :)

Fantastic experience: Great gym, classes and PTs. Urtak and Abramo. Thanks guys

Fantastic experience: The gym is very clean and tidy. Michal is very friendly always smiling giving great advice on optimum nutrition.

Fantastic experience: I come to this gym six days a week. Friendly staff and enough gym equipments Michal haile and rocky monk.

Fantastic experience: Great gym for sure. Better equipment and always clean as well. I recommend you to train with PT Michal Haile & Rocky Monk.

Fantastic experience: Really love this gym, it’s spacious and has lots of equipments. The staff are really friendly especially Michal and Rocky who’s always smiling and welcoming. The studio is my favourite and the big screens that demonstrate some exercises that I can follow. Really happy every time I visit this gym.

Fantastic experience: Its really amzing to workout here . Really good atmosphere . Thnks very much michal

Fantastic experience: Staff really helpful, great gym with a decent range of machines. Mickel is the best!!!

Fantastic experience: Best gym for value in Mayfair, great staff too including Michal!

Fantastic experience: Awesome environment,friendly and helpful staff. Love to do workout here

Fantastic experience: Great experience, welcoming staff especially Urtak. Very informative. Superb staff. Overall very satisfied.

Fantastic experience: An amazing gym with such friendly staff who are always attentive and happy to help. Urtak & Michal are amazing and a massive credit to TheGym Group. The staff, along with the great equipment, makes the attending TheGym always a pleasure.

Fantastic experience: Urtak, Michal. The best branch amongst all the Gym

Fantastic experience: This gym is amazing including the staff. I would like to recommend Urtak as a personal trainer for someone who wants to get into training correctly!

Fantastic experience: Sophie Urtak and Mike are very welcoming and bubbly. Oxford street is defo a fun gym.

Fantastic experience: Ive been going to the gym group in Oxford street for 4 years. Best value gym in Soho hands down.

Fantastic experience: The classes delivered by Breno Santos is very intense and very hard. Also Sophie is very helpful and friendly. The facilities are great . Breno is very professional and this is what make me confident to go to the gym.

Fantastic experience: Oxford Street TheGyrmGroup is wonderful! I moved to London as a student and I’ve recently switched from PureGym to this one. From my experience I think it’s brilliantly priced, it’s not too busy (even if I go in the morning, midday or night), the equipment is always functional and has a good range, and the changing rooms for women are always clean and open. It’s a safe environment with friendly gym staff ( one of them being Rocky who always smiling and happy to help). Defo recommend for newbies and broke students!

Fantastic experience: Good spacious gym with plenty of machines and floor space, nice friendly staff

Positive experience: First time attending this location of The Gym Group - enjoyed my experience. Mike was super helpful in making me comfortable and showed me around so I would not get lost. Weight section was a little cramped and restricted but was still able to get a workout in.

Negative experience: Dear Gym Group Team, I cancelled my membership on January 9, 2024 with the following message: "On Tue, 9 Jan at 11:15 AM Please cancel my membership and delete my credit card details. Thanks!" On January 11, 2024 a member of your team replied with the following email: "Hi Dimitar, We are so sorry to see you go! We can confirm that your membership has now been cancelled; we hope that you enjoyed your time at The Gym Group and it would be great to have you join back with us in the future. Kind Regards, Sathya The Gym Group | Customer Service Agent" After that, as I realized today, you took two times money out of my credit card although the membership has already been cancelled: - on January 22, 2024 45.99 GBP - on February 22, 2024 45.99 GBP Please reimburse immediately, at the latest in 7 days after receipt of this email (at the latest on February 29, 2024) both payments in total sum 91,98 GBP directly to my credit card. Please note that I do not accept any other reimbursement method. I already reported this case of unjustified enrichment and filed a complaint with Citizens Advice UK and with then reespective ombudsman. I will take further steps in court if necessary! Please confirm without undue delay the initiation of the reimbursement to my credit card! Best Dimitar

Fantastic experience: I had an amazing high-intensity circuit workout session with Urtak! I burned around 400 calories and was sweating buckets by the end of it. I found the session to be enjoyable and stimulating as he uses a visible timer and smart lights in the studio to keep the energy going.

Fantastic experience: Great gym, lots of equipment and space to work out even when busy. Plenty of amazing personal trainers to chose from if you want some extra guidance in the gym ( I personally prefere Giotto)

Fantastic experience: Really love this gym, it’s big and mostly clean every time I come in. So much equipment to choose from, I’d absolutely recommend this gym to anyone in the Central London/Oxford street area. Thanks to PT Michal for reaching out to me and helping me in my weight loss journey! Love this gym x!

Fantastic experience: I had a great experience at this gym. The equipment is very clean. And the personal trainer Giotto is amazing

Fantastic experience: As I was looking for muscle mass gain a friend recommended Bruno Santos to train me… it’s been a challenging and fun journey so far. I love disconnecting from my phone/work and for sure is one of my favorite activities of the day

Fantastic experience: I was very scared of going to the gym and gym culture being unwelcoming but have been working with Breno Santos who is an excellent personal trainer and works with you to achieve your goals at your own level.

Fantastic experience: Always have an amazing time here and was helped out by Michal when my friend invitation had issues!

Fantastic experience: Thank you so much to Rocky for a special service! Great gym. Great vibes!

Fantastic experience: Been going to Gym Group Oxford Street with personal training with Breno Santos for the past two months. Highly recommend Breno to achieve your fitness goals. He's amazing at tailoring a programme to suit any ability and body shape. The gym has lots of free weights, machines and spaces for cardio and bodyweight exercises and they have classes too, which is nice. Looking forward to what I can achieve this year with Breno

Fantastic experience: My favourite branch of The Gym that I’ve been to, regularly maintained when pads get worn down etc, great amount of kit, it’s not underground, amazing location, clean. Main critique is that for a gym this size it would be good to have a 2nd Smith Machine as it’s often in use, and maybe a seated leg curl machine too as many smaller branches have these

Fantastic experience: Best one in the group - always lots of space and clean changing rooms. Michal , giotto and Urtak are notable trainers - highly recommended Oxford street !

Fantastic experience: I love how spacious this gym is all the staff are always helpful - especially Michal, every time I had an issue or anything work out related she’s always been there to support! :)

Fantastic experience: Amazing staff! Michal really helped me out when I needed a day pass and the computers at the front entrance weren’t behaving

Fantastic experience: Great gym! Good atmosphere and hygiene is good all over! The classes are a great addition and Breno brings the energy!!

Fantastic experience: The Gym Group is my favourite gym in the UK. The Oxford branch is a great one, I hope they opened 24/7 but the staff more than make up for it. Urtak, Michal and Sophie are such a lovely warm bunch and I enjoy being at the gy. When they’re around. They take care of the floor and the members, and make the gym a wonderful environment.

Fantastic experience: Not a gym goer but now am because Michal in the Oxford street branch was amazing in giving myself and a friend of mine an induction and a really well crafted use of the gym based on our needs. She was delightful and definitely has made my experience so far really comfortable.

Fantastic experience: Much better than the gym group in other places (Canning Town as an example). It has more facilities and is less busy. What else can you ask for?

Positive experience: This isn't my usual gym; I visited it while traveling for work. The male changing room is minuscule, and you find yourself constantly maneuvering around others by the lockers. The showers had an unpleasant fishy odor, and there was hair and debris scattered across the floor. Overall, not a great experience.

Positive experience: A perfect place to get into the (phone) zone If you are after a gym to find a comfy seat to watch stuff on your phone, or a mat to lay back on as if you’re in bed on your own then this is the gym for you. You will be in great company. Not even the music encourages you to get in the training zone, it’s mostly monotonous monotone rap. The kind that fits with the serotonin drip feed you get sitting hunched over your phone that’s so much easier than getting the endorphines you have to work for. Get in your bad posture hunched over Instagram and maybe do a set every five minutes if you feel you really have to. At this gym apparently everyone gets into the zone focused on their phone. You might get someone hovering waiting for you to finish with the machine you’re sitting comfortably crossed legs on, but don’t worry about that either- they most likely will just want to watch a YouTube video so just sit tight. You claimed it first. If you do want to do a set every five minutes or so nobody will look at you weirdly. Everyone is dressed for the gym so need to at least LOOK like exercise is their intention. On a more serious note. Actually the equipment is great but the lockers are all broken.

Negative experience: Honestly have never been more disappointed in a gym before. Good luck even getting in to the place. If you need help go ahead and push the call button no one will answer. Really felt more like a scam. Won’t be back and can’t say anything positive about this place

Fantastic experience: Very nice specially that the sun finds a way yes there are windows .. I only wish gym group add more mirrors but am sure they know better .. thank you

Fantastic experience: Amazing and really good and clean gym I really enjoyed my workout there must recommend I always start my day with working out there.they have really nice and big place for cardio for core exercises and huge weightlifting area.

Fantastic experience: Came here on holiday for 3 weeks, and this was the best possible option for the price. In the app you can check out how many people are in the gym and at what times it is empty or have the least people, which led me to have a great time and no regrets. Clean and good equipment, more than I needed.

Negative experience: Awful management pure gym three near this gym two that are 24 hours! Dirty never seen pure gym bathrooms dirty! People play games at both but less to none trying to give you a bad day.At Pure Gym and thet are not hiring staff on a quota mix of mental health issues like The Gym Oxford Street. closes early weekdays and weekends how many millions did it cost to down grade this gym that was once Easy Gym! .

Negative experience: Really disappointed. Emailed customer service team a few weeks ago as Ive been charged since November for a membership that was meant to be place on hold, due to an injury i had. No 1 has bothered to even to respond to my email . Such bad Customer service . The gym only care about take your money . Update, I emailed the team who got back to me within less than 24hrs to say email in. I emailed the address the 6 days later still no reply . What a JOKE!!!!

Fantastic experience: Had an amazing experience using the Oxford st gym. Breno was super helpful and very friendly. Highly recommend him as a PT. 5 star all round! Thanks breno :)

Fantastic experience: Excellent gym but especially the amazing knowledgeable and friendly staff. Big shout out to Rocky and Urtak.

Fantastic experience: The facilities are excellent and equipment is maintained to the best condition. All staff are friendly, helpful, and professional. They run classes too. Thank you!

Fantastic experience: The best gym that I’ve visited in a very long time! the staff are super friendly and the gym itself is well organised and always kept clean! Could not recommend the classes enough! Enjoyable and knowledgable - it’s a yes for me!