Information about The Gym Group Newcastle East

24 Benton Rd
NE7 7DT, Newcastle Upon Tyne
+443003034800

Opening hours

  • sunday: 6:30-23h
  • monday: 6:30-23h
  • tuesday: 6:30-23h
  • wednesday: 6:30-23h
  • thursday: 6:30-23h
  • friday: 6:30-23h
  • saturday: 6:30-23h
The Gym Group Newcastle East is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

Our comment from FitFit UK about The Gym Group Newcastle East:

The Gym Group Newcastle East is a fantastic facility that offers great value for money with its wide range of equipment and friendly staff. Many users appreciate the cleanliness and spaciousness of the gym, making it suitable for gym-goers of all fitness levels. The variety of classes available and the professionalism of the personal trainers also stand out as positive aspects, with many members expressing their enjoyment of specific classes like AMRAP.

Key highlights include:

  • Spacious and clean environment
  • Wide range of high-quality equipment
  • Friendly and supportive staff
  • A variety of classes catering to different fitness levels
  • Affordable membership options

Some users have noted that during peak hours, the gym can become quite busy, leading to waits for certain equipment. Additionally, there have been mentions of certain aging equipment needing replacement and some concerns about the gym's administration processes. However, the overall member experience at The Gym Group Newcastle East appears to be positive, with a community atmosphere that welcomes everyone.

With its commitment to member satisfaction and continuous improvement, The Gym Group Newcastle East is recommended for anyone looking to maintain their fitness in a supportive environment.

Services, Machines and Guided Classes

Fit
Workout
Cardio
In Shape
Low Cost

The Gym Group Newcastle East: Opinions

4.4/5 (163 Opinions)
Emiliano D 1 year ago

Fantastic experience: Great gym with plenty of space, top-notch equipment, and a very friendly staff. Perfect place for any fitness level! Highly recommend

Roman Gelembjuk 1 year ago

Fantastic experience: I like this gym

Jack Claw 1 year ago

Negative experience: Went to this gym for 4-5 years on and off, never ever spoke to any member of staff properly in these 4-5 years, as all looked miserable and probably scared to speak to a person with colour. recently Joined Nrg just up the road, way better price as this dump Is £20 a month and Nrg is £25? and way better equipment and much better staff as actually had more conversations here in the month then I had with any of The gym staff in those 4-5 years. with many staff members of the gym. Gym lacks social skills. No sorry staff does……

The Gym Group Newcastle East

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle East is made aware of your thoughts.

Margaret Logan 1 year ago

Fantastic experience: Love this gym.

Odhran Combe 1 year ago

Positive experience: Good value for money, but you will have to allocate 15 mins of your workout to finding plates

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Mike D 1 year ago

Positive experience: Very dirty windows. But good kit.

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group Newcastle East.

Ralph Stobbs 1 year ago

Fantastic experience: Injoy going to this gym but due to increases in my membership every year lm considering cancelling my membership some members do not get a increase in their membership which I find unfair l have been a loyal member for long time now but it goes up every year

Jade 1 year ago

Fantastic experience: Loyal Newcastle East goer - they recently had a refurb which elevated the place

Mark Baker 1 year ago

Fantastic experience: Good gym and very clean. Far too many people just sat on equipment not using it and on their phones, really annoying when you want to use a particular machine.

Imon (imonehh) 1 year ago

Positive experience: Does the job

The Gym Group Newcastle East

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Denis Costigan 1 year ago

Positive experience: Yanga machine is often down or the flavours need topping up. Why pay all the extra money for nothing. Also missing an assisted pull up machine which is a big miss for a gym

The Gym Group Newcastle East

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle East is made aware of your thoughts.

Anet Gregory Toms 1 year ago

Fantastic experience: Great gym ☺️

Ju 1 year ago

Fantastic experience: Love it! All the staff are great too!

Adam Simpson 1 year ago

Fantastic experience: Friendly gym staff and great range of classes, always feel comfortable at this gym.

Michelle lant 1 year ago

Fantastic experience: I have just joined The Gym Group Newcastle and I’m absolutely loving it. The app is easy to use to book classes. And the personal trainers who take the classes are very friendly Kyle , Mark and Abbie

Margaux Wild 1 year ago

Fantastic experience: Love the AMRAP class and think the trainer is really knowledgeable on fitness and technique. I thoroughly enjoy her classes.

Alec Gordon 1 year ago

Fantastic experience: Thoroughly enjoy the facilities at The Gym Newcastle East, spacious, great value, clean. Never a wait or short if is for eqpt. Open late, 11pm, so plenty of time for a workout. Variety of classes to suit all, recommend AMRAP led by the super efficient Alice (always on form with motivational instruction throughout, really helps) Body Conditioning and Legs, Bums & Tums. Thanks to the fab team !

Amanda 1 year ago

Fantastic experience: The best gym with the best classes led by experienced personal trainers! I’ve never been so fit and healthy. ❤️

John Dobie 1 year ago

Fantastic experience: Always a pleasure to be at the gym, Heaton!

David Quinn 1 year ago

Fantastic experience: Great gym plenty machines to choose from with great staff always willing to help

The Gym Group Newcastle East

Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving a review of your positive feedback - we hope to continue delivering excellence in the future!

Ryan Stevenson 1 year ago

Fantastic experience: Excellent gym, Abbi is an amazing PT also! Fully recommend!

Maddison Walsh 1 year ago

Fantastic experience: Lovely and clean gym, got all the equipment that is needed! Nice and friendly staff too!

Katelyn Simmons 1 year ago

Fantastic experience: Nice and clean gym. Good equipment. Friendly staff

Abbi Haywood 1 year ago

Fantastic experience: Great gym and atmosphere. All of the staff are helpful and friendly. Best gym about!

Jodie Robinson 1 year ago

Fantastic experience: Excellent gym. I've been coming here approx 10 years and I've tried other gyms but always come back to this one. Staff are friendly and always there to help. Gym is always tidy and clean, weights where they should be! And the equipment is good. If something gets broken it's generally fixed quickly. Changing rooms are also clean and tidy. Would recommend.

Naomi Jacobs 1 year ago

Negative experience: Always busy, even at 2pm on a weekday. Always waiting to use machines like the smith machine.

The Gym Group Newcastle East

Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Tom J. 1 year ago

Negative experience: It is disappointing that there is a £5 administration cost associated with changing your plan via the app or online. This accusation is unfair.

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Emily Martin-Taylor 1 year ago

Fantastic experience: Fab

Stacey Welburn 1 year ago

Fantastic experience: Friendly atmosphere. Not alot of “bro zones” so all are made to feel welcome. Love this gym

Tushar Garg 1 year ago

Fantastic experience: Best in class gym, Value for money

Sebastian Gethin 1 year ago

Fantastic experience: Gonna make a small update here, leaving the original review at the bottom for visibility. This gym is truly excellent. The price, atmosphere, range and quality of equipment, and quality of staff, make this the best gym in the area. ‐-------------------------------------------- Original: Big commercial gym with the usual offering. It's pretty decent for a chain of this size, and doesn't get too busy in the early mornings. It doesn't compare to the slightly pricier local gyms, but it's cheap and convenient and you can get a decent workout in.

The Gym Group Newcastle East

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Ign PL 1 year ago

Negative experience: Not too much space if you want to train functional without book a class. Very bussy normally.

The Gym Group Newcastle East

Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Kaleb 1 year ago

Positive experience: Good machines

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Lewis 1 year ago

Fantastic experience: Good personal instructors and a wide range of gym equipment and they give instructions on how to use them on the machines.

S3AN86 1 year ago

Negative experience: Why it's not 24 hour? Big let down

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Sheron Jansz 2 years ago

Fantastic experience: Everything is beyond the expectation

Sergej M 2 years ago

Fantastic experience: Nice gym. Not overcrowded.

Reinaldo Machado Jr. 2 years ago

Positive experience: The Gym Newcastle is very spacious with plenty of machines and dumbbells. Just missing a bit more plates of weights.

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle East is made aware of your thoughts.

John B 2 years ago

Positive experience: OK place, quiet and open. I didn't like the entrance as you have to go through very tight and chlostophobic revolving door

The Gym Group Newcastle East

Thanks so much for your feedback, John B. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle East is made aware of your thoughts.

Davey T 2 years ago

Positive experience: Great gym. Shame I don't know what I'm doing

The Gym Group Newcastle East

Thanks so much for your feedback, Davey T.

Irum Hussain 2 years ago

Negative experience: Was interested in joining the gym so tried to ring a few times no answer no matter what time of the day it was automated vps no one available to speak to on the options. Then went to the gym as I wanted to have a look around first, but wasn’t able to get in people were going in and out asked someone if he can let me in he said you need a pin told me to press on the call button carried on pressing the call button stood for ages no one came so left like how on earth do people even join!

The Gym Group Newcastle East

Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks

Mr Murray 2 years ago

Fantastic experience: Good

john harrison 2 years ago

Fantastic experience: Th staff make it a great gym. Always very open and friendly with not a hint of superiority that can, at times be found in others

kayleigh dey 2 years ago

Fantastic experience: I moved to the gym group with my personal trainer Amy, she always pushes me to do my best and makes my sessions fun.

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Dylan Emmerson 2 years ago

Fantastic experience: A very spacious and open gym with a huge range of equipment, Newcastle East is, as a regular gym goer, by far one of the best gyms I have ever been to. Coupled with the brilliant price, good facilitates and warm and friendly staff, in terms of value for money I don’t think there is a better gym in the north east !

The Gym Group Newcastle East

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Brad Smith 2 years ago

Fantastic experience: Great facilities, very clean and very helpful staff

The Gym Group Newcastle East

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Rachel McAdam 2 years ago

Fantastic experience: Fantastic gym with lovely staff. Classes are great and staff always happy to help

The Gym Group Newcastle East

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Catherine Horridge 2 years ago

Fantastic experience: Friendly staff, good class times and good value!

The Gym Group Newcastle East

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VB 2 years ago

Fantastic experience: The staff are friendly and helpful! They can answer all your questions and the equipment is great !

The Gym Group Newcastle East

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Alfie Thompson 2 years ago

Fantastic experience: Cheap membership, friendly staff, clean facilities, wide range of equipment, can’t fault it!

The Gym Group Newcastle East

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Shannon Heslop 2 years ago

Fantastic experience: Been going here a year, great gym, can’t really fault it! Does get busy at 5 tho so be aware of that

The Gym Group Newcastle East

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Carl Gill 2 years ago

Fantastic experience: Excellent gym , trainer can’t help you enough Especially Marco

The Gym Group Newcastle East

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Joe Davey 2 years ago

Fantastic experience: Excellent gym, the staff are very helpful!

The Gym Group Newcastle East

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K B 2 years ago

Fantastic experience: I’ve been coming to this gym since 2018 and will never to go a different gym. Plenty of equipment, fun classes and lovely staff. I’ll always recommend this gym to friends and family

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Gareth 2 years ago

Fantastic experience: Amazing staff and environmental atmosphere. Good facilities, showers, toilets, venting machines, water fountains and always kept clean. Good selection of machines; however the only negative point is the machines have never changed in the years I've been going, very well worn down, cracks in upholstery, loads of out of order equipment sometimes for a while (eg the chest supported row was out of order for over a month). When one gets fixed another goes off. From a business point of view it must be considerably expensive to keep repairing the same machinery instead of replacing 10 year old machines. Still plenty of free weights to uses instead of a machine is off. Update: The gym has had a massive refresh, lots of new equipment. It shows they also listen to their members. 10/10

The Gym Group Newcastle East

Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.

Daniel James 2 years ago

Fantastic experience: Great team and good facilities. Friendly atmosphere and staff always on hand to help out.

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Alice Carman 2 years ago

Fantastic experience: Amazing gym, amazing staff!

The Gym Group Newcastle East

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Jake Cooper 2 years ago

Fantastic experience: Great cleanliness and friendly staff

The Gym Group Newcastle East

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Amy Horn 2 years ago

Fantastic experience: Amy is great

The Gym Group Newcastle East

Hi there, thank you for your feedback.

john crow 2 years ago

Fantastic experience: Good gym, lots of equipment

The Gym Group Newcastle East

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Ian Marchbanks 2 years ago

Fantastic experience: Great gym great atmosphere and ive made great friends

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Troy Smeal 2 years ago

Fantastic experience: I’ve been a member of a several gyms across the years… leisure centers to more expensive places. The Gym Newcastle East has all the equipment I need, with an atmosphere the others lack. The entire team is welcoming and supportive while being completely professional. Highly recommended!

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Maxine 2 years ago

Fantastic experience: Brilliant gym. Cannot fault it

The Gym Group Newcastle East

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Calum Distin 2 years ago

Positive experience: Clean and equipment regularly re-reacked by staff. Overcrowded during peak hours (as is every commercial gym). Wouldn't mind more benches/free weights to account for this. Overall a great place to work out.

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Crash Outdoors Wildcamping 2 years ago

Fantastic experience: Brilliant little gym,

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Robert Taggart 2 years ago

Fantastic experience: Excellent value gym with plenty of high quality weight machines, free weights, and cardio equipment. Can be pretty busy around peak times but what gym isn't? The app does provide live updates of the gym capacity though so you can always pick a quieter time to go.

The Gym Group Newcastle East

Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Sandip Singh 2 years ago

Positive experience: Good quality gym, however can get very busy. Would avoid between 4-7PM.

The Gym Group Newcastle East

Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Frankie Shum 2 years ago

Positive experience: TL;DR - under-equipped and busy at peak times, but just about okay as a budget gym. Puregyms are better at a similar price. Pros: - Staff are friendly - Clean gym - At this price point, there isn't another gym in the immediate area that competes Cons: - Under-equipped. Dumbbells only go up to 38kg which is a massive letdown (many gyms, including comparably priced budget gyms, go up to at least 50kg). Don't expect equipment beyond the basic (such as weight sleds or suspension training stations, which again you can find at comparable budget gyms) - Some pieces of equipment are a little tired and could do with replacing - Busy at peak times; expect to wait around for equipment - Again, at this price point, there isn't another gym in the immediate area that competes... if there was a Puregym closer by, I'd jump ship

The Gym Group Newcastle East

Thanks so much for your feedback, Frankie Shum. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're working hard to ensure that every experience at The Gym Group Newcastle East is a positive one, and thank you for your time, support and feedback in helping us achieve that.

Adrian Don 2 years ago

Negative experience: One star because you don't respond to simple requests for information from potential members via Facebook Messenger. The automated response says you appreciate me getting in touch, but apparently you don't appreciate it enough to bother replying. If you don't want people contacting you by Messenger, turn it off for your account.

The Gym Group Newcastle East

Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks

Nathan Hesketh 2 years ago

Fantastic experience: Great gym, clean, well equipped

The Gym Group Newcastle East

Hi there, thank you for your feedback.

G Y Gabor 3 years ago

Positive experience: It's cheap, convenient and easy to visit with good opening times and clean equipment. I wish they turned off the music given that everyone who wants to listen to music has head or earphones. A quiet workout in the gym? Not here.

The Gym Group Newcastle East

Thanks so much for your feedback, G Y Gabor. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Newcastle East is made aware of your thoughts.

Paul Gallagher 3 years ago

Fantastic experience: Good sized gym, decent equipment free classes big locker room vending machines and venga water!

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Ramsay Refaie 3 years ago

Fantastic experience: Nice airy gym

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Jordan Witcombe 3 years ago

Positive experience: Decent sized gym with multiple benches and busy machines which mean even during peak hours waiting is kept to a minimal. Good selection of machines as For both weights and cardio. Only downside is compared to some other gyms the facilities are somewhat limited. Although for the price this isn’t the biggest issue and can quite easily be overlooked. Free 3 hour parking on site as well which is really useful.

The Gym Group Newcastle East

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Prabhakar Reddy 3 years ago

Fantastic experience: Worthy to spend some time to maintain fitness .

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Alan Mohan 3 years ago

Negative experience: terrible equipment

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.

Ken Rayner 3 years ago

Fantastic experience: Clean, loads of equipment, never waiting for something to work on, decent changing rooms and lockers. Mixed range of people so dont worry if you are a beginner like me or super fit. Inclusive gym. Open 24/7 with pass number.

The Gym Group Newcastle East

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Nicky White 3 years ago

Fantastic experience: Lovely and nice

The Gym Group Newcastle East

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Christian Tucker 3 years ago

Positive experience: The machines are a little basic I.e you can't enter age and weight for a more accurate calories count but there is a pit of machines and they mostly are working The gym is cheap and no contract so it's decent enough Staff are helpful

The Gym Group Newcastle East

Thanks so much for your feedback, Christian Tucker. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Jo Bengtsson 3 years ago

Fantastic experience: The best staff ever. I love my gym!

The Gym Group Newcastle East

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Ollie Seddon 3 years ago

Fantastic experience: Great gym has all the equipment required for the average gym user. Does get very full at peak times as expected so would advise avoiding these times if possible (4:30-7 weekdays) otherwise you'll be waiting to use most things.

The Gym Group Newcastle East

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Stephen Beckett 3 years ago

Fantastic experience: Recommended - quality gym, I live around the corner which definitely is a bonus as well!

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Hazel Harrison 3 years ago

Fantastic experience: Very enjoyable, good selection of equipment. Very friendly staff

The Gym Group Newcastle East

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Thomas Dunn 3 years ago

Negative experience: You pay for what you get with this one. As someone on the spectrum I found the staff to be particularly difficult, lacking personality and generally needing some customer service training.. all of this obviously results in a not so pleasant atmosphere to try and workout in. I wanted to make a formal complaint by speaking with a manager over email/phone but as that’s not an option I expect to get a template response to my review.

The Gym Group Newcastle East

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.

Mark Mcauliffe 3 years ago

Fantastic experience: Not bad at all, as local can't complain.

The Gym Group Newcastle East

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Samet Caliskan 3 years ago

Negative experience: Whenever I visited this gym in the last three months, I got ill just after that. I became a member around November 2021 time and just after my first visit, I spent a week in bed. I left a gap until new year and started going again, now I got tested Covid-19 positive. I have been nowhere(indoor) but this gym as I work from home. All they do is asking users to wipe their equipments after using which is kind of pointless as everyone keeps touching the spray bottles anyway. Also, I used to be member of this gym 7-8 years ago, and most of the equipments are still same. They are old and in mess. Just cancelled the membership and never going back there again.

The Gym Group Newcastle East

Thanks so much for your feedback, Samet Caliskan. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Matthew Wilson 3 years ago

Fantastic experience: Lovely wee gym. Gets busy 6 till 8. Decent gear.

The Gym Group Newcastle East

Hi there, thank you for your feedback.

Lewis Makin 4 years ago

Fantastic experience: Ideal, get in the gym and work out no faffing on

The Gym Group Newcastle East

Thanks so much for your feedback, Lewis Makin.

John Davison 4 years ago

Fantastic experience: Brilliant and nice mix of people. All staff very friendly.

The Gym Group Newcastle East

Thanks so much for your feedback, John Davison. At The Gym Group Newcastle East, we pride ourselves on being a place for everybody, and every body. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver excellently.

Russy W 4 years ago

Positive experience: Really clean during course of covid but I still see filthy sods not washing hands during covid. Also gym near empty and contactless entry wouldn't work. Other than that its a bang on gym.

The Gym Group Newcastle East

Hi Russy W, Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We're pleased that you're happy overall.

Angelina Ritchie-Smith 4 years ago

Fantastic experience: So good. £15.99 per month including FREE classes, yes please. It is clean, there is lots of space, the staff are friendly. Well worth it.

The Gym Group Newcastle East

Thanks so much for your feedback, Angelina Ritchie-Smith. The Gym aims to deliver a fantastic experience, at competitive prices so that everyone can find their fit. We thank you for the time you have taken in reviewing us and value your feedback in helping us to deliver excellently.

Ashleigh Peacock 4 years ago

Positive experience: After returning to the gym from a 18 month break, I expected it to be in a better state than it is. The machines need a deep clean (the fan grills, underneath the machines etc) and there's a general smell that never used to exist! I've been going to this gym for about 8 years now and the equipment is starting to look dated unfortunately. On the plus side, it's still quite cheap.

The Gym Group Newcastle East

Thanks so much for your feedback. The Gym Group typically has very high standards, so we're very sorry to read that this was not up to our, or your, expectations at the time of your review. We're working hard to utilise our member feedback moving forward and looking to ensure that every experience is excellent. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Adam 4 years ago

Negative experience: Not the gym you wanna go to for someone who wants to weight lift cause you’ll be waiting around unless you go in non peak times. This gym was meant to be 24 hrs but never happed for some reason would be ok if 24 hrs .

The Gym Group Newcastle East

Thanks so much for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We're working hard to ensure that every experience at The Gym is a positive one, and thank you for your time, support and feedback in helping us achieve that.

Mark Patterson 4 years ago

Fantastic experience: I'm happy with the gym this morning, I really be great for me and I still attended the gym this week and the weekend.

The Gym Group Newcastle East

Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Nathan Kelly 4 years ago

Positive experience: Busy but good gym, lots of equipment

The Gym Group Newcastle East

Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.

Peter Graham 4 years ago

Fantastic experience: Just returned this week for the first time since Feb 2020 and was a little anxious but..... They've absolutely nailed it. Feels safe and secure, well organised, loads of sanitising stations. Good job and well done to the organisation and all of the staff.

The Gym Group Newcastle East

Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

ethan kortenbach 4 years ago

Fantastic experience: Great gym, really clean look and lots of space. Would recommend.

The Gym Group Newcastle East

Thanks so much for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Babs Graham 4 years ago

Fantastic experience: One of the beat run gyms ive ever been too.. staff don't bother you unless you ask for help, everything is clean and organised, very covid friendly, all gym goers are respectful, good atmosphere all equipment you need there..... fantastic gym i cannot fault it.........

The Gym Group Newcastle East

Thank you for your positive review!

Ch. Wight 4 years ago

Fantastic experience: It is a very cheap gym but yet, with all facilities and services as others. Recommended

The Gym Group Newcastle East

Hello Ch. Wight, The Gym aims to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

James 4 years ago

Fantastic experience: A large gym with plenty of equipment. Can get crowded during peak times.

The Gym Group Newcastle East

Hi there, thank you for your feedback. We are currently undertaking a piece of work to better understand our member experience over time, and thank you for leaving a review of your positive feedback - we hope to continue delivering excellence in the future!

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