The Gym Group London Waterloo

Information about The Gym Group London Waterloo
Opening hours
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Our comment from FitFit UK about The Gym Group London Waterloo:
The Gym Group London Waterloo is a well-established fitness center that has gained a strong reputation among its patrons over the years. Many users praise the friendly and supportive staff, particularly highlighting the exceptional service provided by trainer Abi. She is frequently noted for her helpfulness, knowledge, and dedication to helping members achieve their fitness goals. The gym offers a wide range of equipment suitable for various workout routines, and the facilities are generally described as clean and spacious.
Visitors appreciate the welcoming atmosphere and the effective group classes led by talented trainers, such as Brian and Fabrice. Members report that the gym is usually not overcrowded, even during peak hours, and they enjoy the diverse offerings of classes that cater to different fitness levels.
However, there are a few areas that users feel require improvement. Some have pointed out that while the gym has an adequate amount of equipment, it can get busy at certain times, leading to waiting times for machines. Additionally, some comments refer to the need for upgrades in the changing rooms and restrooms, as there have been lingering issues with cleanliness and maintenance.
Overall, The Gym Group London Waterloo remains a popular choice, with many happy members recommending it for its friendly staff, clean environment, and good workout facilities. Continuous enhancements in maintenance and equipment availability could further elevate the gym's offerings.
Services, Machines and Guided Classes
The Gym Group London Waterloo: Opinions
Fantastic experience: I’ve been going the gym group Waterloo for nearly 5 years now ,i so satisfied with the upgrade and staff ,Abi was so nice and helpful.
Fantastic experience: Highly recommend, Abi very helpful!
Fantastic experience: Abi was very nice and helpful. The gym is very good.
Fantastic experience: Great gym - I’ve been coming here for about 2 years now, and it has everything I need to have a good workout.
Positive experience: This is a great gym. Although the lockers and showers could use an update. Problem is it does not have nearly enough equipment. Certain times of the day you have no gym access unless you can wait long times for every machine. You often leave disappointed or without having had your workout. McFit in Berlin is €17pm and has 14 Bench press stations. The gym is £32pm and has 2 stations. This is not enough equipment. If you can go really late at night or weekdays however this is a great gym. Please get more equipment though.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Waterloo is made aware of your thoughts.
Fantastic experience: Lovely Gym, lots of equipment. Abi showed me around the gym, she is very friendly!
Fantastic experience: Abi was very helpful. The gym is fantastic. Very clean. Wonderful staff.
Fantastic experience: Clean and big gym. Staff are super friendly especially Abi
Negative experience: The maintenance of this gym has really gone downhill. There's a recent issue of damp/black mould in the changing room area that has become almost unbearable...it's been present for far too long now with no resolve. For people with respiratory issues, this presents a real hazard to their health. Machines seem to be disappearing by the second, they've created more space but what's the point of more space without having a functional purpose for it. I've been loyal for many years but I must say other than price point and convenient location, it's quite subpar (respectfully and regrettably).
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Waterloo is made aware of your thoughts.
Fantastic experience: A nice and spacious gym with clean facilities, equipment, and apparatus.
Positive experience: Lots of equipment but so busy and like a youth club. Lots of groups of people hanging around hogging machines meaning you are having to spend twice the amount of time you want to in the gym. Also the water from the water fountain is like warm at best
Positive experience: Had everything it needed, but not very clean. The code system for everything (including the bathroom!)felt unnecessary.
Fantastic experience: Spacious gym really good equipment and lovely staff, specially Abi just amazing
Fantastic experience: great gym! lovely staff!
Fantastic experience: First day here, Abi and Camilla were really nice and helpful! They offered me a coffee and warm welcome and helped me through this new gym experience :)
Fantastic experience: Fantastic experience Staff are fantastic Nice coffee mornings on Friday.
Fantastic experience: Abi and Camilla were super!! Love these guys. Great gym.
Positive experience: I really wished to give this place a very nice review (like i usually do for other branches) but there is a massive room for improvement. The gym floor itself is nice and tidy. However, the changing room facilities (inc toilet and showers) are beyond gross and haven't changed in a year or more. I am sure these facilities deserve more attention.
Fantastic experience: Great Gym. The staff are lovely!
Fantastic experience: Very good experience! Great gym.
Fantastic experience: Best gym I have been so far , trainers are really helpful
Fantastic experience: Great gym. Great staff
Fantastic experience: Lovely gym, great equipment - perfect for training after work. Not too busy even in peak periods and staff are lovely and attentive. The gym and changing rooms are always clean too.
Fantastic experience: Love the gym, First time Will be back for sure
Fantastic experience: It’s very nice gym and amazing place to training! I love it!
Fantastic experience: Staff are amazing and friendly. Facilities are class!
Fantastic experience: I’ve been to a lot of different gyms on my travels and the Gym Group in Waterloo was by far one of the best. Richard especially was very helpful, gym is super clean with a variety of equipment to suit all your needs. Members are very welcoming and it is a very safe environment!
Negative experience: Was an amazing gym session till I walked into the changing rooms and found a lady in there using it to charge her phone whilst sat on a live stream banging on about mi5 and a sexual assault. That on top of racial slurs directed at the African community. I felt unsafe and very uncomfortable, the facilities need to have a member of staff or security at all times to avoid such encounters.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Waterloo is made aware of your thoughts.
Fantastic experience: It's a nice gym, people are very nice here too
Fantastic experience: Abi an amazing trainer, always helping me reach my fitness goals. I would recommend this gym to everyone!!
Fantastic experience: I have been a member of the gym group for a long time and was introduced to Abi recently. She is an absolute delight, very helpful and an amazing trainer with loads of patience. Def a will be asking for her help more in the future as the results are great. 10/10 recommend
Fantastic experience: What can I even say about these super team?! Especially Abi is always so helpful and friendly to navigate me at the gym! Such an expert on her job, love to cooperate every time with her.
Negative experience: The men's restroom at the Waterloo location has a persistent smell of urine and the hair dryer has been broken for quite some time. Despite previous notifications, nothing has been fixed. This significantly affects the hygiene and comfort of the facilities.
Thanks so much for your feedback, Seid Ali. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Waterloo is made aware of your thoughts.
Positive experience: The gym is very lovely and meets the satisfaction of the customer. Camila is very lovely lady too! The only downside id say is just there isn’t much air conditioning sometimes and it gets hot but that’s minor
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Waterloo is made aware of your thoughts.
Fantastic experience: Nice gym, good equipment
Positive experience: Good atmosphere, nice people and staff. Downsides: a lot of broken or wobbly machines, airco is not well maintained (a lot of spots and liquid on the surface) Edit: Machines are better maintained.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: Amazing equipment,Very friendly staff,Always tidy and clean. Would highly recommend
Fantastic experience: Great price on membership and machinery and experience 100% worth it
Fantastic experience: Amazing gym...Rachel and Abi were amazing and an asset to The Gym Group
Hi there, thank you for your feedback.
Fantastic experience: I have had the pleasure of working with Abi in her fitness classes at the gym, and I cannot speak highly enough of her expertise, professionalism, and dedication. Abi goes above and beyond to tailor workouts to our specific needs and goals. Her knowledge of fitness is truly impressive, and she takes the time to educate and motivate us every step of the way. Abi’s positive energy and encouragement make each session not only challenging but also enjoyable. Thanks to Abi’s guidance and support, I have seen significant improvements in my strength, endurance, and overall well-being. She is not just a trainer but also a mentor who cares about her clients’ success. I highly recommend Abi to anyone looking to take their fitness journey to the next level. She is a true asset to the gym.
Fantastic experience: Thank you Abi, The coffee was perfect
Fantastic experience: I've been attending a range of the different classes being provided this gym and I've really enjoyed attened. The lovely trainers are very welcoming and approachable. I like that classes consist of individuals of different fitness levels and yet the trainers are able to provide a programme that helps pushes everyone. I'm hoping to build a regular class-based schedule around my other committments and I feel like I can achieve that through the classes being offered here.
Fantastic experience: Been going to The Gym Waterloo for 7 years now, always had the best experience here and the facilities are really good and cover everything you need. The staff are wonderful and always helpful and friendly, big shout out especially to the man, the myth, the legend, Fabrice!
Fantastic experience: Loving this Gym, it’s in a convenint place, the staff are brilliant and it’s well stocked with equipment. Whats not to love!
Positive experience: Been coming here years, my home gym. Staff very pleasant on the whole. Latest addition is BRIAN who does some very good classes. Very clear, motivating and patient. I've experienced PTs for their own reasons who don't put effort into classes or like doing them, so it's refreshing to experience such an instructor. It's had new equipment, mats and lockers lately which is more than other suburban gym groups let's just say. Just please keep sinks and toilet areas clean and flood free please which currently they are doing OK on. Let's see what the increase in membership goes on.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group London Waterloo.
Fantastic experience: Great gym, great staff but by far the biggest standout is Brian. He’s got some pep in his step and a winning smile. The guy shoots from the hip and that boy never misses. Changing rooms could be cleaner but eh, what can ya do?
Fantastic experience: Very good gym staff was very helpful. A man called Richard helped me out will come back again
Fantastic experience: Had a free box-fit class with Brian on a sunday, he was really friendly and taught a really good class which was hard work but a lot of fun!
Fantastic experience: Friendly and helpful staff, clean gym with great equipment- would recommend!!!
Fantastic experience: Fabrice’s Hybrid 45 classes are the best, it’s quick and efficient workout that targets your whole body and definitely makes you sweat. Plus Fabrice is a great teacher and coach and keeps the whole class upbeat and on their feet! Highly recommend!
Fantastic experience: I’ve been to a couple other gyms over the years which were women only but I wanted to challenge myself to workout in a mixed environment without feeling intimidated. From day one I joined Pure Gym in Waterloo I felt at ease. The instructors definitely pay attention to new faces and they introduced themselves to me very quickly. It’s been a few months and this is the most consistent I’ve been and that’s partly because of how great this gym is to workout. Good amount of equipment, space to do floor exercises and a number of free classes. It’s a win-win here!
Fantastic experience: I like this gym. It is quite bright compared to other basement or no windows gyms. I especially enjoy going to the studio area with window ceilings. Thanks to Richard for making the 45 Strength class on Fridays something to look forward to!
Fantastic experience: Attending the Hybrid 45 gym class with Fabrice at the Waterloo Gym Group this morning was the perfect way to kickstart the weekend with a burst of energy. Fabrice's friendly demeanour and his focus on maximising each participant's potential without any time wasted made the class truly rewarding. The seamless flow from one exercise to another left me feeling accomplished by the end of the session. Fabrice's dedication to pushing everyone to do their best was evident throughout. I'm looking forward to returning next Saturday for another empowering session. Well done!
Fantastic experience: Great gym, decent crowed, trainers are helpful and easy to talk to.
Fantastic experience: Amazing gym and all the members specially Richard is very helpful!
Fantastic experience: Nice experience by the gym group , very clean and all PT are very helpful if you need something .
Fantastic experience: Really good gym. Good atmosphere and friendly staff. Clean and tidy. :))
Fantastic experience: Excellent facilities, incredibly friendly and helpful staff and very safe and comfortable atmosphere!
Fantastic experience: Great staff, not too big, not too small, only missing a few things after the refurb like a seated hamstring curl, otherwise pretty great!
Fantastic experience: Great facilities, big range of equipment, and it’s open 24/7.. there’s a lot to like
Fantastic experience: The gym group Waterloo great with nice layout! Lovely staff, friendly and easy to talk to. Thank you, Vicky!
Fantastic experience: One of the best gym chains in central London. The Waterloo gym facilities are large, clean and well-lit compared to other gyms nearby. Equipment is well maintained. Staff members are friendly and keen to assist customers when help is needed.
Fantastic experience: Thoroughly enjoy this gym, kost importantly the staff. Bryan and camilla are very welcoming and helpful. They fit perfectly in this gym
Fantastic experience: Great experience here! Friendly and helpful staff, especially Brian and Camilla!
Fantastic experience: Strength 45 with Brian and ladies who lift with Rachel are always super engaging and motivating clases!! Very happy to feel some real improvement in my weight lifting journey
Fantastic experience: Great gym and coaches, love the classes with Brian Murray, he is lovely and very professional, has made of Tuesdays the best day!
Fantastic experience: Brian Murray is the bomb! Super cool classes the reason I’m loosing so much weights!!
Fantastic experience: Very clean space and a lot of different machines for your training. Great customer service especially Camilla the PT
Fantastic experience: Heyy !! I’ve been working with Abi for two weeks now and I can’t explain how good the sessions are we use every minute of the session sufficiently and I’ve improved a lot even though I just started boxing.
Fantastic experience: This is a nice gym with friendly staff. My PT Dinush is a really good PT and I always have the best workouts with him! His classes are also really good.
Fantastic experience: This is the right place to conquer my goals in especial thanks to my coach Dinush to help me to get fast results I’m looking for.
Fantastic experience: great gym, friendly staff and members
Fantastic experience: Lovely gym, I like the ambience and Brian is an amazing instructor!
Fantastic experience: did an amazing flexi-stretch session with camilla!! love how friendly the staff is here!
Fantastic experience: great knowledgeable friendly staff .. Well equipped for light and heavy workout.Camilla and Dinush in particular facilitate an enthusiastic and productive environment ..
Fantastic experience: It was my first trial and the location/equipments are amazing. Very clean gym and well-communicate. I am thinking to join the membership now :)
Fantastic experience: Great gym! Clean, nice staff and loads of fun classes! Brian is super helpful.
Fantastic experience: Great gym, much quieter than other gyms and great affordable price. Brian excellent PT.
Fantastic experience: Great gym. Great equipments. Brian is a very kind and helpful trainer. Would definitely recommend him.
Fantastic experience: Very big gym, and doesn’t feel as crowded even at peak hours, very friendly staff, would recommend 10/10
Fantastic experience: I have joined this gym just over a month ago and I have had some great experience with the trainers. Abi and Fabrice run amazing classes and are always very kind and happy to help a beginner as well as more advanced gym goers. The gym itself is well equipped, always clean and I felt safe going anytime of the day.
Fantastic experience: The gym is excellent, equipped with all the necessary gear. Additionally, it's well-maintained and orderly. I'm fortunate to have a fantastic personal trainer named Abi, who ensures my well-being during workouts. I deeply appreciate her guidance. With her expertise, she enhances the effectiveness of my sessions. Moreover, Abi's friendly and approachable demeanor creates a supportive and comfortable atmosphere during workouts. I feel comfortable asking questions and seeking guidance, knowing that she is always there to offer assistance and support. The staff members are friendly and always willing to lend a hand. Overall, my experience has been wonderful, and I thoroughly enjoy my visits here.
Fantastic experience: I've been coming here for a few years and the gym has always been top notch. Staff are great, funny bunch and light hearted. Always helping to give tips when needed.
Fantastic experience: Great gym, fantastic trainers! Although, I do have to say that Brian Murray is a particularly great guy - and devilishly handsome if I may say so! (This is definitely not Brian writing a review about himself)
Fantastic experience: Big fan of the little Irish guy with the big lifts (Brian?), super friendly and professional. And a great personal trainer!
Fantastic experience: Brian Murray is one of the best PT's around have been working on and off with him for many years and progress has been great and consistent
Fantastic experience: Friendly staff who are happy to help and a nice environment camilla was great at helping me and easing me into a gym routine thank you!
Fantastic experience: Very good gym, nice atmosphere and facilities. Camilla v friendly.
Fantastic experience: Been going to the gym for over a year and staff are always friendly especially Camilla.
Fantastic experience: Lovely staff, great equipment, good availability of machines, clean, makes me feel safe. My favourite gym so far
Negative experience: They broke the lock on my locker so it wasn't as nice to see my things as in the trash, it's no use having lockers if I can't leave things there . It's no use selling locks if you're going to break them yourself.
Hi there, thank you for your feedback. We usually empty lockers if these are left locked overnight. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: Clean, friendly and spacious! Wanted to try a different location gym where it isn’t so overwhelming and this location is perfect. Less than 5 mins from Waterloo station.
Fantastic experience: I just moved here and I am very happy with closing the Waterloo Gym Group as my home gym. It always so clean and everyone and the workers are nice like Rachel here at the gym. It makes me motivated to come in and workout.
Fantastic experience: The gym is sparkling clean and spacious. Rachel has been very helpful and friendly
Fantastic experience: Best gym in the area, lots of equipment. All staff are friendly, Rachel very knowledgeable and approachable
Fantastic experience: Fantastic gym with passionate PTs. Great location and environment. Totally recommended
Fantastic experience: Great gym and helpful staff! Would recommend
Fantastic experience: Really good equipment, everyone’s really friendly. The gym group is amazing.
Fantastic experience: Vicky was very helpful and kind in showing me how to use the squat machines. The team is also very helpful and polite.
Fantastic experience: Abs is a great PT! Really fun and can accommodate any injury - would defo recommend!
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