 
 Information about OneGym
DH6 5JQ, Durham
Opening hours
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Our comment from FitFit UK about OneGym:
Welcome to OneGym, a premier sports center located in Durham, United Kingdom. Our gym is well-regarded for a variety of features that make it a great choice for fitness enthusiasts.
- 24/7 Access: Enjoy the flexibility of training at any time that suits you, with no restrictions.
- State-of-the-Art Equipment: We boast a wide selection of top-tier gym equipment, including cardio machines, free weights, and resistance training options.
- Spacious Environment: Our facility includes expansive workout areas spread over two levels, ensuring plenty of space for all members.
- Cleanliness: We prioritize hygiene with regular cleaning of machines and facilities for a pleasant workout experience.
- Friendly Staff: Our team is dedicated to providing excellent customer service and support, with many members praising their helpfulness.
- Great Atmosphere: The energy in OneGym is incredibly positive, making your workouts enjoyable.
While feedback has been largely positive, some users have mentioned issues with communication regarding membership policies, particularly around cancellation procedures. We encourage potential members to thoroughly read our terms upon joining to ensure they are well-informed.
Overall, OneGym is recognized for its value, equipment quality, and dedication to member satisfaction. We invite you to visit and experience it for yourself!
OneGym: Opinions
Negative experience: Avoid!! Awful communication and customer care. Always have an answer for everything that's some how not there fault.
Hi Michael, It's 'their', not 'there'. We were expecting your inevitable comments, all because you didn't follow the correct cancellation procedure, as clearly explained in the Terms & Conditions, that YOU agreed to, upon joining. You cancelled your Direct Debit without giving us any cancellation notice, again, as clearly explained in the Terms & Conditions. Other people don't seem to have a problem with our clear and fair cancellation policy. The FitSense App is simple to use, and is used by many operators. In fact, we have thousands of members using it on a daily basis. In terms of value for money, the top of the range gym equipment, and the facilities on offer, OneGym is unbeatable. Good luck finding a 'better place'. OneGym
Fantastic experience: Good gym.
Hi Marty, Thank you for your kind feedback. OneGym
Fantastic experience: Good atmosphere
Hi, Thank you for your kind feedback. OneGym
Fantastic experience: open 24/7 , it does the job
Hi Stan, Thank you for your kind feedback. OneGym
Fantastic experience: Great gym, 5star equipment, easy to park, Costas 20yds opposite, what more to you want, staff friendly, pay a visit
Hi Anthony, Thank you for your kind feedback. Who doesn't love a post-workout caffeine hit!? OneGym
Positive experience: Pretty good selection of equipment. 24-hour availability is perfect as I tend to go pretty late when it's quieter. The app is basic and could be improved. The corvue app is useless and doesn't really work. It will show your most recent weight and that's it. But the fact the music and lights are on full all the time you could be in there for hours and not notice the hours go by which is very good.
Hi, Thank you for your feedback. You are offered an induction upon joining. If you haven't had yours then please speak to a member of staff. You will be shown how to use all of the state of the art equipment. You are also entitled to a free workout plan. If you are having problems connecting to Myzone, again, please speak to a member of the team. Congratulations on your fitness achievements! OneGym
Fantastic experience: Great Gym Training for everyone/type Very large spacious 2 level training areas Machines Loose weights Cardio machines 5☆
Hi Steven, Thank you for your kind feedback. OneGym
Fantastic experience: I've got a question what is the youngest age you can go their and if you are under that age can you bring someone that is over that age and go with them
Hi Noah, Members must be 16 years old. However, Junior Memberships are available at restricted times. Further details can be found on the OneGym website (See Join Now page or FAQs). Juniors must be accompanied by an adult at all times on a 1:1 ratio. Kind Regards, OneGym
Fantastic experience: Excellent gym, amazing equipment and classes. The staff are fantastic and make the gym experience.
Hi, Thank you for your kind feedback. OneGym
Fantastic experience: Loads of gear. Clean. Friendly staff.
Hi Dave, Thank you for your kind feedback. OneGym
Fantastic experience: Fantastic staff great help made me feel really comfy
Hi Julie, Thank you for your kind feedback. OneGym
Fantastic experience: Staff really great and helpful - free PT session when you join. Can take a month by month contract so not tied in
Hi Karen, Thank you for your kind feedback. OneGym
Fantastic experience: Best gym for the price
Hi Tony, Thank you for your kind feedback. OneGym
Positive experience: Dark but great facilities, and nice staff. The machines are well maintained and everything is always clean.
Hi Alyx, Thank you for your kind feedback. We are intentionally dark, it's our style! OneGym
Fantastic experience: Insane equipment that just hits the sweet spot
Hi John, Thank you for your kind feedback. OneGym
Fantastic experience: Easy to subscribe ( in gym) and start using straight away, good equipment
Hi Luis, Thank you for your kind feedback. OneGym
Positive experience: Plenty machines to use, get left to yourself, clean and tidy. Only issues I find is if you have trouble getting through the turnstiles, it's hard to find someone to let you in if there's a class going on and the Aircon needs improving, considering it's still new, it's as if the Aircon was an afterthought to the building.
Hi Kris, Thank you for your feedback. The air con is brand new, plus there is about 30 ceiling fans as well as huge extract fans. If you're having issues with the QR Code on the turnstiles then please speak to the OneGym Team. They are not always on reception, they may be teaching a class or on the gym floor, however, there is a buzzer in the entrance to notify the staff on shift. We don't employ receptionists etc as we'd rather keep the cost of your membership as low as possible. OneGym
Fantastic experience: Moved up here from Nottingham and after using JD gyms for years, I thought I would find it difficult to find a place to train that I’d been accustomed to. I quickly came to the realisation that Onegym Thinford was possibly not just as good but slightly better than JD. Great range of equipment both static and free weights, classes, friendly and helpful staff, open 24hrs!!, great atmosphere, price AND a strike a pose room. Love it Thank you Onegym
Hi Daz, Thank you for your kind feedback. OneGym
Negative experience: Only local gym open 24 hours which is more less where the positives end Rather stuffy, some of less used machines are rather dirty but the worst of all if you there before 6am there is only one toilet /changing room so long wait and changing in discusting smell
Hi Martin, Do you realise there are other fitness facilities in the area? If you're that unhappy, we'd suggest you try those.. We aren't happy with your blatant lies. Please speak to a member of the team and we will happily cancel your membership. OneGym
Fantastic experience: Best gym I've been to, I actually want to stick to my plan now and the fun upbeat classes really help stay on track.
Hi Sophie, Thank you for your kind feedback. OneGym
Positive experience: Super busy around 06:30-0830 and 17:00-19:30. Avoid these times if I were you. Clean efficient gym, good facilities and open 24/7!
Hi Paul, Thank you for your feedback. Like any good gym, we do get busy at peak times, however, we'd be doing something wrong if we weren't busy! OneGym
Fantastic experience: Best gym I've been too. Been going since it opened. So good people there and a great place to work out.
Hi Kevin, Thank you for your kind feedback. OneGym
Negative experience: Not a good gym, very poor in communication with regards to memberships. Tried ringing them and emailing them but get no reply.
That really doesn't explain very much! What haven't we communicated with you that you hadn't agreed to when you took out your membership? Please post the dated copy of the email that we apparently didn't reply to. . . we won't hold our breath! Basically, you haven't read and understood the Terms and Conditions, even though you signed to say you HAD read and understood them… and now you blame us!
Negative experience: It’s a very good gym , well equipped and well ventilated. Down side unlike other business that remind you that your year contract is renewing and say contact us if you want to cancel or ignore if you want to continue. When you finally realise they’re still taking money then cancel the direct debit. They will hound you saying you owe money despite that you completed the year payments and attended only 4 times . I was disappointed and forced to pay a further month. I should give them a months notice they said yet their app doesn’t even allow the changes. Am going back to pure gym at list l join and leave as l want without having to give notice . Am so disappointed
Hi, We're sorry you feel disappointed, however, we are very clear and transparent, within the Terms & Conditions - that you signed/checked to say that you have read and understood - it states that we require notice to cancel a membership, and that the membership will continue to roll month-to-month. This is a great advantage to a lot of members as it means you can continue to use the gym at your initial fee without committing to a further 12 months. It appears that you've deducted 3-stars through no fault of our own - hardly fair! Many other businesses do exactly the same thing including Sky, Virgin, mobile phones, as well as other gym operators. It is irrelevant if you have only visited the gym 4 times, that is your choice, we have been here offering the service 24/7. OneGym cannot be responsible for a member not being aware of their own banking transactions. We certainly do not 'hound you', we use a debt collection company only when payments have not been paid for a considerable amount of time or there has been no contact from the member whatsoever. There is no mention in the Terms & Conditions regarding cancellations via the app. All the best with your fitness journey! Team OneGym
Fantastic experience: I highly recommend Holly Moss enough. I have been doing PT sessions for a few months with Holly, she pushes me to my highest ability to achieve the results and making me feel comfortable with great professional skills. I would definitely recommend the gym and the staff there as they are all welcoming and helpful.
Hi Bethany, Thank you for your kind feedback. We will pass your comments on to Holly! OneGym
Fantastic experience: I have been a member of this gym since day 1 after leaving another gym in the same area. It’s so refreshing to see a gym reinvest for the members. The equipment is the best I have used. Very impressed with the amount of equipment, and even at busy times there is always something to use. The changing rooms and showers are big enough , with the added bonus of the sauna. The cleanliness is a huge thing. The staff are forever cleaning machines and washing the floors. Plenty of staff around on hand if you need any help. Holly & Matty are the most helpful Iv ever come across in a gym, nothing is too much trouble. For the facilities, the amazing equipment and the vibe (and I’m not 21 ) I would happily pay more each month to keep training here. 5* for me.
Hi Riccy, Thank you for your kind feedback. So happy to hearing you're enjoying OneGym Thinford Park. Team OneGym
Fantastic experience: Really good gym, plenty of machines even at busy times
Hi, Thank you for your kind feedback. OneGym
Fantastic experience: Great selection of equipment.very spacious and staff are spot on and helpful..really good gym
Hi Alan, Thank you for your kind feedback. OneGym
Negative experience: Used to love this gym until an incident occurred during the un-staffed hours which the staff at the gym handled very poorly and now the supposed respectable owner of this place has resorted to attempting to humiliate 17 and 18 year olds online how mature. DON’T WASTE YOUR MONEY HERE ️
You forgot to mention you’ve had your membership revoked because of your childish behaviour - kicking balls about, damaging kit and lights. Also, that you were caught sneaking your childish friends in too. CCTV does not lie. Giving 1 star reviews when you’re in the wrong, pathetic. Good riddance to you Matthew and your fellow pre-schoolers (Charlie Cayless, Owen Kempsell, Louis Hobson) our members are so much better without you. I’m sure you’ll find a local crèche to get your workouts in…. Enjoy!
Negative experience: Very rude staff, only a handful that are polite. Making lies up about a situation and banning two members for no apparent reason. Also charging two of the wrong members for “damage” AVOID THIS PLACE
You forgot to mention you’ve had your membership revoked because of your childish behaviour - kicking balls about, damaging kit and lights. Also, that you were caught sneaking your childish friends in too. You hate the lighting so much that your social media is full of OneGym selfies. Brilliant. Giving 1 star reviews when you’re in the wrong, pathetic. Good riddance to you Charlie Cayless and your fellow pre-schoolers (Matthew Cowling, Owen Kempsell, Louis Hobson) our members are so much better without you. I’m sure you’ll find a local crèche to get your workouts in…. Enjoy!
Fantastic experience: Brilliant gym, staff are helpful and friendly. Can get busy at peak times but most gyms do, really good location and always clean. Great machines and lots of free weights and room for free weights, sauna is a nice treat at the end of a workout.
Hi Tony, Thank you for your kind feedback. OneGym
Fantastic experience: Great equipment cool aesthetic
Hi Tom, Thank you for your kind feedback. OneGym
Positive experience: The good: Good equipment, clean, nice space. Could improve: No customer WIFi, and. Building is in poor signal area, streaming music during workout is impossible. Would be great to have a thermal control of at the showers.
Unfortunately, there’s nothing we can do about being in a poor signal area!! You could always download music/Netflix programmes etc beforehand. There are no thermal controls on the showers for our member safety.
Fantastic experience: Joined fab gym going well great place
Hi Jill, Thank you for your kind feedback. OneGym
Fantastic experience: Great gym
Hi Chris, Thank you for your kind feedback. OneGym
Fantastic experience: Great gym 24hour which is a plus loads of machines not just 1 of each so win win! Highly recommended!
Hi Kieran, Thank you for your kind feedback. OneGym
Fantastic experience: Fantastic
Hi Tim, Thank you for your kind feedback. OneGym
Fantastic experience: Excellent equipment, always clean and the best gym I've been to keep up the excellent work onegym
Hi Wayne, Thank you for your kind feedback. Team OneGym
Fantastic experience: A great gym, well equipped with every resistance machine, free weight, cardio etc you could ever need. Also benefits from a decent sauna and is open all hours which means you can choose to avoid the busy times. The only thing...which I still can't quite get used to..is when you walk out you're surrounded by every conceivable fast food provider you could imagine! So anyway keep the willpower going til your 10 mins down the road
Hi Mark, Thank you for your kind feedback. It is all about balance... OneGym is here when you've succumbed to the fast foods! Team OneGym
Fantastic experience: Amazing equipment, very polite staff
Hi Aaron, Thank you for your kind feedback. Team OneGym
Fantastic experience: Relatively busy for the time of day 5am, but no waiting for machines or weights. Friendly and welcoming, spacious and lots of variety.
Hi James, Thank you for your kind feedback. Team OneGym
Fantastic experience: Great gym with quality machines and Sauna
Hi Akhil, Thank you for your kind feedback. Team OneGym
Fantastic experience: The gym is good and the machines are tip top, there's enough weights and free weights to use, the staff are a good bunch, Holly Matthew and the rest, always there for a chat etc. I've worked it out the best time to train is early or before 1630hrs as it jam packed with alot of the younger people, apart from that it's a good place to train.
Hi Steven, Thank you for your kind feedback. Like all good gyms, we do have busy periods but that is a testament to OneGym and its state of the art kit, stylish environment, and low cost membership. Team OneGym
Fantastic experience: Open 24hrs. Amazing equipment for strength training & cardio and is clean and tidy 99% of the time. They have a sauna and sunbeds in the facility and plenty of lockers to store your stuff. The staff I have met while I've been there have been amazing.
Hi Alex, Thank you for your kind feedback. Team OneGym
Fantastic experience: Great gym ..Great equipment..everything you could ask for ...fantastic value for money..Great staff ..would highly recommend
Hi, Thank you for your kind feedback. Team OneGym
Fantastic experience: Very good staff free parking lots of things to do upstairs and down showers available
Hi John, Thank you for your kind feedback. Team OneGym
Positive experience: Great gym, lots of equipment. In great condition. Up to date. Great priced Not seen any staff yet due to the times I visit.
Hi Stuart, Thank you for your feedback. Team OneGym
Fantastic experience: Fantastic gym
Hi Paul, Thank you for your kind feedback. Team OneGym
Positive experience: Nicely equipped but this was my first visit (I bought a day pass) and the whole experience was very unwelcoming. No smile, no welcome, no tour. Just let me in and walked off. It's a big gym so finding anything you need took a long time
Hi Marcel, we are very sorry to hear this and will fully investigate this matter. This is very unusual as we all pride ourselves on customer service and standards.
Fantastic experience: Very clean, everything feels good and the fact that is 24/7 allows you to go in at night time when you find everything available to train.
Hi Andrei, Thank you for your kind feedback. Team OneGym
Negative experience: It's a gym with all the machines you can think of. It's a downfall... It's really dark. It's aiming to be more trendy to a younger crowd. Whilst I understand what you're trying to achieve. The staff are friendly but seem to have a lack of motivation (everyone loves a free gym membership) There aren't any real negatives apart from my own preferences and requirements. All I can say is that this gym isn't for me.
Hi Thomas, Thanks for your feedback, albeit very assumptive. You are not privy to our target market or our business model. All OneGym staff are well trained and qualified and do not lack in motivation. No idea what you are insinuating when you say ‘everyone loves a free gym membership’. If the gym isn’t for you then fair enough. Not sure why that warrants a two star review. OneGym is the perfect gym for a lot of people who appreciate premium gym equipment for a very low cost, in a stylish space. Kind Regards, Team OneGym
Positive experience: Great range of equipment and being 24 hours is amazing. The entry system takes a while to get use to. 18 months still get problems with the entry system.
Hi Liam, the entry system is absolutely fine. It just needs to be used properly. If you have any issues please speak to a staff member and ensure that everything is working before you attempt to enter during unstaffed hours. Thank you.
Positive experience: Good selection of equipment
Hi Darren, Thank you for your kind feedback. Team OneGym
Fantastic experience: Good atmosphere and lovely staff
Hi Rebecca, Thank you for your kind feedback. Team OneGym
Negative experience: My first time attending thinford gym with my son I walked in noone said can I help you at all. As we were stood no knowing what to do. I went to the desk and asked if someone could help us or show us around and that he took one look at me and said cardio is upstsirs and weights downstairs and that was it oh and where toilets were Feeling rather deflated we walked upstairs and noone around to help with the working of machines. It took me all my strength to get up nd go to go to the gym as I been a member for a year and only been once to Newton aycliffe and one. As I'm over weight and suffer from anxiety as well. I'm so disappointed with at the level of service or lack of it.
Hi Mandy, We are sorry you feel this way. We do state upon joining that inductions must be booked beforehand. Staff cannot just be pulled away from the reception desk at peak times. Would you like a team member to call you and arrange an induction? Kind Regards, Team OneGym
Fantastic experience: Awesome gym. Top notch kit, loads of space
Hi Alex, Thank you for your kind feedback. Team OneGym
Fantastic experience: going for a week now very hygienic tidy doesn't smell like it so far
Hi, Thank you for your kind feedback. Team OneGym
Fantastic experience: Good location
Hi Sean, Thank you for your kind feedback. Team OneGym
Positive experience: A good gym with plenty of equipment. Would of given 4 stars but the changing rooms are way too small and only have 2 showers.
Hi Chris, Thanks for the feedback. We think the changing rooms are spacious. Yes, there are 2 showers but also another one in the Accessible changing room. Team OneGym
Fantastic experience: Best gym around easily
Hi David, Thanks for the kind feedback. Team OneGym
Fantastic experience: Great gym plenty to get on even at peak times.
Hi John, Thanks for the kind feedback. Team OneGym
Positive experience: Had issues getting in with the barcode, and as it was 07:30 and the gym is in attended until 08:00 had to stand around and wait. Luckily the staff member came in 20mins early for his shift and let me in, but that would be a big problem if you had to wait longer. Now for the gym itself, very well equipped and quite spacious... Plenty to keep people busy. I would imagine it will get very busy depending on the time of day. Also the locker rooms aren't open until the staff come in.
Hi Peter, thank you for your review. We're a little disappointed at losing a star with you already being a member of another OneGym site, and this 24 hour facility being a great additional add-on to your membership. The Accessible Changing Room and lockers on the gym floor are available 24/7, but we cannot open the main Changing Rooms without staff being on site. The turnstile is working fine but you can only access once within 12 hours to prevent fraudulent use. Most gyms are busy at similar times - Monday between 5pm-8pm being an example, but we monitor this closely because we'd never let it become uncomfortable. Kind Regards, Team OneGym
Fantastic experience: Great staff
Hi Lauren, Thank you for your kind feedback. Team OneGym
Fantastic experience: Booked an induction which was really good, showed me around and was willing to go through any machine or any concern I had. Always feel welcome
Hi Chloe, Thank you for your kind feedback. Team OneGym
Fantastic experience: Been going here since opening, it's friendly, clean and well maintained my only real issue is you need more fans its so warm
Hi Gav, Thank you for your feedback. Team OneGym
Fantastic experience: Newly opened Gym, has everything you need. Busy times vary, week days 1300 - 1600 seems quite then very busy from 1700 -2100
Hi Jamie, thanks for the feedback. We do get busy at the usual peak times so we always advise adjusting your workout times wherever possible. We’re never too busy though and will always maintain a comfortable and safe environment to train.
Fantastic experience: Great new gym with loads of great equipment. Plus it's open 24hrs brilliant.
Hi David, Thank you for your kind feedback. Team OneGym
Fantastic experience: Plenty of machines and equipment. Pretty busy but you can usually use what you need.
Hi Mark, Thank you for your kind feedback. Team OneGym
Fantastic experience: Excellent gym to train at
Hi Lee, Thank you for your kind feedback. Team OneGym
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