The Fitness Lab Royston

Fantastic experience: I love this gym. Staff are great, place is clean, quality equipment and not oversubscribed.

Fantastic experience: My favourite place in royston..Best gym ever..friendly,clean and well equipped.Staff are fantastic,would not go anywhere else

Positive experience: EDIT: I can't quite believe I'm writing this, but after leaving this constructive 3* review I've had my membership cancelled by the gym. I only left this review after seeing a request to leave reviews for the gym on my way out. For anyone interested, here's the full text of the email I've just received "Upon viewing your recent Google review the gym has decided to cancel your membership with immediate effect, whilst we value the opinion of our members and have taken note of the issues you have raised, we believe there are far more productive and professional ways to raise these issues. As a small independent business reviews like this can be incredibly damaging. We wish you the best of luck in the future." I would add that all of the issues I raised (Cleanliness, broken equipment, lack of soap etc) were all raised several times with members of staff. Original review: This gym has its positives and negatives. It was taken over by new owners around 1 year ago and has unfortunately gone a little downhill since then. On the positive side, the classes are good and accessible. The gym is rarely all that busy, and it has most of the equipment and weights you'd want for a strength or cardio workout. It's also reasonable value for the price you pay. I'll happily keep coming here, but feel I should honestly feedback on the negatives as well - in the hope that this place could improve: On the negative side the main issue is cleanliness. - The floor is almost always covered in a thin layer of dust and grime. - The changing rooms often don't have any hand soap or toilet paper in them and smell pretty bad. - A lot of the equipment and corners are dusty. - Many of the problems could be solved by enforcing a "no outdoor footwear in the gym" rule - particularly in winter. - Also, like many other gyms, having a "wipe down the equipment after use" rule - and providing plenty of spray and wipes - would also massively improve the experience. - From what I can tell, the water cooler bottles are not replaced, but refilled by hand from a tap. I have no issue with tapwater, but I question the hygeine of this approach given the cleanliness of the rest of the facilities. The equipment is average, but poorly maintained. - Various machines have loose fittings and fraying cables. - The new owners removed the wooden powerlifting platform and replaced it with a coffee bar which I've never seen anyone use. This seems like a waste of space. So I hope that the above things could be improved because I think this gym is currently not living up to its potential.

Fantastic experience: Excellent gym! Not to big to be overwhelming but has everything you need for a good workout from both a weights and cardio perspective. Brilliant PT’s and a really good set of classes. Really reasonably priced membership and everyone I’ve come across has been very friendly and welcoming! I’ve been using a PT called Dan and he’s fab

Fantastic experience: Absolutely brilliant!

Fantastic experience: Just what was needed after years out of a gym. Very friendly and helpful staff. PT sessions delivered with correct balance of instruction.

Fantastic experience: Such a good gym with a lovely atmosphere, staff are all incredibly friendly and willing to help you on your fitness journey.

Fantastic experience: Friendly gym with great equipment and staff. Dan is amazing and really helpful around the gym.

Fantastic experience: Super friendly and great PTs very welcoming and I recommend overall

Fantastic experience: Great gym! Very friendly, no egos. Just a place to get yourself fitter and happier. Dont doubt signing up!

Fantastic experience: Everyone here is super friendly, I always feel very welcome. Great PTs and classes!

Negative experience: Despite not being very clean, I liked this gym until two things happened: 1) a very popular Saturday morning class was cancelled (important for me, but less important overall), 2) during my workout in a quiet corner of the fitness studio (everyone is allowed to use this space when there are no classes), I was asked to leave the room because one of the coaches had a PT session. That was not stated anywhere and it’s not a rule, but this guy just decided he wants an empty studio for himself, so I literally had to stop what I was doing and leave the studio. Of course, I cancelled my membership straight away.

Fantastic experience: Brilliant! Very friendly, feeling inspired..lovely staff and a special thanks to Daniel for your help today dealing with two middle aged women who would otherwise been a bit lost!