David Lloyd Newcastle

Fantastic experience: Very well. Refurbished and continuously listening your feedback. And have a nice Moon view ih the morning. Check the photos

Fantastic experience: The new gym experience is just what the doctor asked for, and the Blaze sessions are to die for

Fantastic experience: I had a tour with Megan and she was incredibly helpful and friendly. I'm really looking forward to enjoying the club.

Negative experience: I’m a current member at Newcastle. I’ve been trying to downgrade my membership from diamond to platinum but no one will respond to me. You owe me over £100. Can you look into this asap please. Case reference is 1871787. I’ll delete this 1 star review and put a 5 star review on when you’ve sorted this out as the gym is great and the staff at the club are amazing, just the membership team appears to be quite useless!! Thanks so much! X

Fantastic experience: Staff are always very helpful, especially Deborah and Ophelia. Love going here.

Fantastic experience: Expensive but excellent gym and swimming pool, sauna, jacuzzi. Love the variety of classes, everything is clean and modern!

Fantastic experience: Good tour with Megan. Looking forward to experiencing the facility.

Fantastic experience: Had a tour with Megan today was very informative and showed all the amenities they had to offer. Looks lovely after the refurb

Negative experience: I came in for a tour with Megan everything seemed great but we were massively mis informed about many things we were told classes were available all the time and the crèche was part of our membership once our child was added the find out us an additional £6 an hour and all classes are fully booked for 2 weeks, I tried multiple times to cancel membership within the 14 day cool off period with nobody getting back me then finally Megan rings trying anything to get us to keep our membership but when she didn’t get her way she hung up being very rude she must get a commission for people she signs up she needs a reality check

Fantastic experience: I’ve just signed up; thanks, Megan, you've been super helpful.

Fantastic experience: Megan was really helpful around getting us booked up and meeting our needs around our family needs and requirements.

Positive experience: Overpriced socual club with gym facilities. If you are after a posh club then it is fine, if you regularly use pool, steam room, jacuzzi...etc then you can have a look to nuffield (it is 2 minutes drive) which is nearly half the price for full membership. If you don't use any of these facilities and you want a gym then you can get what you need for 20 pounds a month maximum all around North East.

Fantastic experience: Francesca was fire. Help me get the right membership. Good tour and positive aura.

Fantastic experience: Francesca gave myself and my partner a wonderful tour of the facilities and we were both eager to join afterwards! So excited to start my fitness journey with David Lloyds ☺️

Fantastic experience: Had a great tour, and Josh was very helpful in answering all my questions. Excited to join.

Fantastic experience: Francessica whom showed me round was lovely and the facilities were lovely.

Fantastic experience: Francesca gave us a very warm welcome.

Fantastic experience: Francesca gave me a great tour around the gym last week - seriously impressive upgrades since my last tour a few years ago, so much so that I joined this time!

Fantastic experience: I’ve just joined David Lloyd’s gym and had a fantastic experience thanks to Francesca. She gave me a thorough tour of the entire complex, highlighting every area in detail. Francesca's service was exceptional! she even offered me a coffee or a drink at the end of the tour. Her thoughtful approach helped me choose the membership that best suited my needs from the various options available. I'm very pleased with my decision to join and look forward to being a member. Thank you again, Francesca!

Negative experience: I recently visited Newcastle to participate in the Great North Run. After the run, I had planned to use the facilities at David Lloyd's for a quick shower and sauna session to aid in my recovery. I had previously spoken to members of my gym in Edinburgh, who had assured me that this would be possible. However, upon arriving at David Lloyd's in Newcastle, I was informed that my platinum membership did not grant me access to their facilities. This left me feeling disappointed and somewhat like a second-class citizen.

Fantastic experience: Great tour of David Lloyd today. Francesca was great, explained all benefits of membership and made us feel at ease and did not pressure us to join. All we did as their facilities were exactly what we are looking for and can't wait to get started. Thank you Francesca

Fantastic experience: Kate the sails manager was fantastic. Motivational and main the process very easy.

Fantastic experience: Kate was very motivational and clearly is passionate about the club and fitness. Inspiring and as a result we’ve signed up for the year as a family. Fabulous support. Very informed about what’s available. Thanks.

Fantastic experience: Francesca was brilliant - facilities have just been refurbished and are definitely best in Newcastle area.

Fantastic experience: Francesca was great help. Facilities are unreal.

Fantastic experience: Dealt with Francesca today over the phone. She was absolutely brilliant and she couldn’t do enough for me. Really appreciate her efforts

Fantastic experience: Met the lovely Kate today who showed me and my Sons around today and I was that impressed I decided to sign the family up.

Fantastic experience: Kate the sales manager just showed me around the club and she was fantastic. Just moved back from Aus and excited to start my fitness journey

Fantastic experience: Had a very good introduction to the club by Josh, look forward to seeing how things go!

Fantastic experience: What a classy place with helpful staff, very warm welcome to the club! Thank you Francesca

Fantastic experience: I had such a great experience at DL Newcastle, thanks to Francesca! She was super friendly and made me feel welcome right away. The tour she gave was spot-on—she covered everything and made sure I knew exactly what to expect. She patiently answered every single question I had. I left feeling confident and excited! Thanks so much Fran for being so fantastic and making the decision so easy. You’re perfect at what you do!

Fantastic experience: Did blaze today and it was absolutely amazing! I was so apprehensive about attending a class, it was my first one and it was so welcoming + motivational deffo going back! Well done team!

Fantastic experience: Francesca showed me around the club and went through all the membership options. She was brilliant, and so friendly. The club looks amazing, I joined straight away. Can’t wait to start training.

Fantastic experience: My experience at David Lloyd has been phenomenal from the friendly staff to the exceptional facilities. A special mention must go to Josh who’s understanding and expertise highlighted to me all that the club could offer.

Fantastic experience: There is nothing like it at all in Newcastle! I was having trouble using the app and the reception team pointed me in the direction of Hanna who was brilliant and got it all working for me and talked me through all of the classes on offer, can’t wait to try Blaze!

Fantastic experience: We have just signed up having been shown round and supported by Kate, who was fantastic. Knowledgeable about the club and very accommodating with catering for my 9 year old daughter, who cannot wait to get into the outdoor pool! The club looks amazing following its renovation work and I cannot wait to see it completed in a few weeks.

Fantastic experience: Francesca was brilliant, very friendly. Very helpful and just all round amazing. Perfect tour guide, showed me everywhere and told me everything I needed to know. Very impressed, didn’t have to think twice about signing up once she started the tour. Like to say a big thankyou to her, perfect.

Fantastic experience: We have just joined as members and Kate has been a fantastic help joining myself and family. Showing us around, giving us invaluable information and made the whole joining experience extremely smooth.

Fantastic experience: Signed up with Kate the Sales Manager today in club with my family. She was very helpful and professional - would highly recommend. Thank you Kate you were a star!

Fantastic experience: Today I the pleasure of visiting David Lloyd in Newcastle. The facilities were great and the staff were also extremely friendly I was shown around by a young man called Josh who was extremely knowledge about all the different types of equipment. He took time to show me each machine as well as some additional features to the fitness club which I didn’t realise they had. It was an extremely good expense thanks again to Josh and the team.

Fantastic experience: My feedback re Kate Douglas with regards to my friends that I have recommended to join the club after they have visited and had a tour re the club along with membership details etc has been 5 star , which has resulted in many happy friends joining the club , whom are now going to definitely have a happier healthier lifestyle and I get to see my friends more

Fantastic experience: I have recently joined the gym and Kate has relieved any apprehensions or stress around joining a new environment. She has offered great support and shown great customer service to ensuring I feel comfortable.

Fantastic experience: Iv just signed up !!! Josh was super helpful when it came to the full onboarding process he talked me through it from start to finish and gave me exactly what I was looking for great service

Fantastic experience: Excellent service. Lovely communications skills and overall helpful by Kate. Really appreciate it.

Fantastic experience: Given an introduction to the club by Kate. Very friendly and professional. She answered all my questions and was really helpful Thanks

Fantastic experience: Lovely morning looking around David Lloyd Newcastle with Josh. He was very helpful and could answer all questions. Got signed up quickly and showed me how it all works.

Fantastic experience: Kate showed me around the club today and was fantastic!

Fantastic experience: Excellent tour and membership sign-up experience from Kate. Many thanks!

Fantastic experience: Francesca helped me sign up to a membership and she was great. She showed the whole club to us and answered all the questions

Fantastic experience: Came down today for a tour with Josh and had a great experience. Made the onboarding process very easy and answered any questions I had. Look forward to using the club.

Fantastic experience: New member of David Lloyd Newcastle. Dealt with Josh who was very friendly knowledgeable and went through everything with me. He was a pleasure to deal with and a great asset to the club. Thankyou

Fantastic experience: Just signed up with Francesca and she was wonderful, very helpful and I’m really looking forward to getting started

Fantastic experience: Signed up with Francesca and she was very helpful, I’m really looking forward to getting started

Fantastic experience: Met with Francesca today in club, she was very friendly and helpful, looking forward to starting my membership

Fantastic experience: A young lad named Josh was very helpful and pleasant on my visit today. Excellent service.

Fantastic experience: Signed up recently thanks to Kate in sales, a fantastic representation of David Lloyd’s. Extremely helpful in answering any questions I had and in showing me around the club.

Fantastic experience: Great new gym and outside pool! Kate was so friendly and helpful in answering all questions when we signed up. Best value for money membership I’ve done.

Fantastic experience: Amazing service from Josh Dixon on helping me get my membership sorted. Very knowledgeable and helpful without being pushy.Josh's professionalism and genuine care for my fitness goals made the entire process smooth and enjoyable.

Fantastic experience: Had a great experience in the Newcastle facilities. The onboarding process was made very easy and Josh was very helpful with anything I needed and was very friendly

Fantastic experience: Had a great day, Kate showed me around , she was lovely , very professional and kind. Always knew the answers to questions i had and can’t wait to start training.

Fantastic experience: Kate was exceptionally helpful. She showed me around the health club and explained all the services offered. Thank you.

Fantastic experience: Kate was really attentive and helpful during my visit to David Lloyd. She kindly showed me around and made me feel very welcomed.

Fantastic experience: Just recently joined here and all I can say is wow! Kate showed me around and she was fantastic! Very professional and friendly. Felt welcomed from the off can’t rate her or the place enough! Looking forward to using the facilities here and getting started, thank you Kate!

Fantastic experience: Joined recently after being shown round by Kate and she was so lovely!! I usually can't stand sales style people but she was so friendly, and was explaining everything really well.

Fantastic experience: Josh was great today on helping my family set up our membership. Looking forward to using the club.

Fantastic experience: Really impressed by the new facilities - all staff (namely Uzi and Kate from Reception)

Fantastic experience: Great refurb! Loving the investment.. Uzi has been super helpful setting me up with my membership

Fantastic experience: Lovely place works going on but the result will be outstanding outside pool now open new bar area due to open this week

Negative experience: It's like a building site. No indoor wet area. Gym is not as good as it was. Has small out door pool. For the summer, if we get one.

Fantastic experience: Booked a tour today, uzi was great showing us around. Amazing service can’t wait to get started

Fantastic experience: Joined David Lloyd’s, Uzi has been great and really friendly showing us around the facilities.

Fantastic experience: New gym has a good range of machines

Fantastic experience: Francesca showed me around the health club today in a professional and warm manner. I have specific medical needs and she was most informative and able to help me. I’m happy to recommend her and David Lloyd as I am now a member of the club. Many thanks.

Negative experience: - Review Paid for by Google - I would like to rate the David Lloyd club well, but I cannot in good conscience do so. The facilities are usually kept in good condition, though the one instance where it had slipped had been the worst experience at any leisure center I have been a member of. Adult human stool in the shower. While that was definitely not a normal occurrence, it leads into the real issue that this club has. Its patrons. The majority of issues me and my partner have had in this club had been because of other members, at times compounded by some members of staff. The clubs approach to member issues can be very hands-off. At times it seems the only resolution the club can offer are free milkshakes at the cafe. When we chose to leave the club, I was grateful that the new manageress had listened to us and allowed us to leave with no cancellation fees because of the issues faced. (Still a small sting considering we had been there for no more than 3 months of our 12 month contract, with a near £150 in joining fees between us) I would be interested in rejoining down the line, but there is no way I would be willing to double-dip on joining fees if it remains a risk The club *might* be better these days, I can imagine that under the right management, things can have improved since we left. I hear they are constructing an outdoor pool, it is nice to see investment. I just wonder if any level of investment can make this club into a safe space - It has been a while, and I do not like to post negativity, but I believe this review to be balanced and fair

Fantastic experience: Francesca has been very helpful and was very patient with my endless questions about the club's facilities. Always with a lovely smile.

Fantastic experience: Chris was an absolute zesty legend. Def an asset to the club.

Fantastic experience: Amazing club can’t wait for the new gym and to get my PT sessions booked in with the amazing Chris

Fantastic experience: Francesca was lovely, fantastic tour and very knowledgeable

Fantastic experience: Francesca was amazing. Showed us around. Answered all our questions. And reassured us about prices and what’s included. Kayleigh

Fantastic experience: Thank you Kate for making me feel very welcome. The place looks amazing.

Fantastic experience: Kate was extremely helpful and welcoming showing us round and talking us through our membership couldn't recommend her enough.

Fantastic experience: Francesca was really friendly and knowledgable about the club and its facilities. She explained the packages well and there was no pressure to sign up even though we did sign up on the day!

Fantastic experience: Jackie is a credit to the company and the club, and takes real pride in her work!

Fantastic experience: Francesca showed me round gym and the reception when I entered was amazing! The staff all greeted me and it was such a nice atmosphere. It is a lovely slow paced gym and Francesca was fab when it came to answering all my questions, such a lovely girl!!

Positive experience: The club facilities are very good, but if you work 9-5 then increasingly the evening times are being squeezed. Recently the cleaning staff have been closing the steam room and sauna 20mins before closing, and leaving cleaning equipment (hoses, buckets etc) in the shower area to discourse use of the facilities. I appreciate they want to finish and head home, but David Lloyd needs to decide how long the members actually have access to the club facilities for. Perhaps make a tannoy announcement to be clear when the pool facilities close rather than resorting to these indirect passive aggressive tactics to get the members out.

Fantastic experience: Francesca is an amazing and lovely sales member at David Lloyd gyms. Her dedication, knowledge, and enthusiasm for customers is outstanding She goes above and beyond to ensure members find the perfect fitness solutions tailored to their needs. I highly recommend Francesca for her exceptional sales skills and commitment to customer satisfaction.

Fantastic experience: Came in for tour with Francesca today she was very friendly and helpful. Cant wait to get started

Fantastic experience: Francesca was very efficient and helpful when getting me set up and answered any questions that I had.

Fantastic experience: I've been a member of David Lloyd gym for over 20 years. I've always found everyone really nice and helpful. The new receptionist Jasmine was extremely helpful tonight. I think she's a new team member. Anyway she was extremely helpful and smiled throughout our conversation which I thought was excellent customer service. Well done and keep it up

Negative experience: Friendly staff and good equipment, management lack reason and are completely inflexible. It’s a real shame. Don’t expect to be able to visit this DL if you’re a member at another club, even when quiet. You’ll be turned away.

Fantastic experience: Francesca was very welcoming and helping in explaining my membership and showing me around the gym.

Fantastic experience: I had the pleasure of having Francesca tour me, she was really kind and welcoming and was part of the reason why I bought the membership! Ask for her in future!!

Fantastic experience: Francesca was brilliant explained everything in detail. Looking forward to being part of the club.

Fantastic experience: Very friendly and helpful setting up my membership. Everything explained clearly.

Fantastic experience: Francesca is fantastic, really excited about joining. She showed me around the club and all the facilities and was very accommodating.

Fantastic experience: I got in touch with the club a few months ok regarding interest in becoming member. Kate got in touch with me very promptly she was very friend and professional. It was a bit of time before I could get in, unfortunately Kate wasn’t in when I wanted to come so I was shown around by Dan he was extremely friendly he showed me around the club and went through the options with me. He was very friendly and he put me at ease as I can find new places a bit daunting. The gym is lovely and Kate and Dan were extremely helpful and between them both they got me all set up to start my new journey at David llyod.

Fantastic experience: Dan showed me around the club and was very informative on packages and facilities etc.

Fantastic experience: Had a great tour from Dan, loved the pool and sauna areas

Fantastic experience: Excellent customer service from dan, he showed me all the facilities at the club and im loving it so far!

Fantastic experience: Dan takes the time to understand what his clients wants and needs are and is very understanding. I was very pleased