The Gym Group London Sydenham
Information about The Gym Group London Sydenham
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about The Gym Group London Sydenham:
Welcome to The Gym Group London Sydenham, a vibrant and well-equipped fitness center located in London, United Kingdom. Our gym offers a fantastic range of quality equipment, plenty of space to work out, and a friendly atmosphere that fosters a sense of community among members.
Here are some of the highlights based on user experiences:
- Excellent variety of well-maintained equipment, including multiple popular machines.
- Spacious layout that minimizes wait times, even during peak hours.
- Friendly and supportive staff, with many members praising trainers like Kelli and Jordan for their exceptional assistance and motivation.
- Affordable membership options with access to 24/7 facilities, ensuring convenience for all schedules.
- Positive environment with a community feel, where members encourage each other's fitness journeys.
However, some members have noted areas for improvement:
- Issues with gym maintenance, particularly concerning broken machines and equipment that requires attention.
- Concerns about cleanliness and hygiene facilities, with calls for better cleaning practices and availability of cleaning supplies.
- Occasional overcrowding during peak times, which may lead to wait times for machines.
Despite these minor challenges, The Gym Group London Sydenham is committed to enhancing the member experience and addressing feedback to create a welcoming and effective environment for all fitness enthusiasts.
Services, Machines and Guided Classes
The Gym Group London Sydenham: Opinions
Negative experience: Good equipment, but badly managed as poor cleaning and hygiene facilities.
Fantastic experience: Great gym and good equipment. Kelli and Paul great managers
Fantastic experience: Nice budget-friendly gym. There's space even in peak times
Fantastic experience: Good range of equipment, never too busy.
Positive experience: The second stairmaster has been broken for ages. Treadmills also seem to be falling apart. Classes take up so much space and are always scheduled within peak hours which is very annoying.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: Well maintained, clean, excellent range of weights and equipment, including multiples of the popular stuff. Lots of space to work. Friendly staff. I signed up quickly and easily using my phone and the screen at the entrance and was ready to train within 10 minutes.
Positive experience: I can say that it's good , but not enough machine, I waited a long time to use one of them
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Spot on, price, facility and focus on fitness
Fantastic experience: Trey the gym manager was covering the body conditioning class it was amazing he pushed each and every single One of us which i definitely needed he motivated me for the duration of the class trey big up yourself always thank you
Negative experience: Unfortunately, my subscription was for various cardio equipment, but I was surprised that the gym did not contain cardio equipment, only two bikes!! Also, the ventilation is very poor, the hall is crowded, the number of people is terrible, I had a sore throat and a cold on the second day I went because there is no good and pure air flow, and there are no tools for cleaning and sterilizing the devices.!! Unfortunately, I am sad to pay the annual subscription and I did not really benefit.
Hi there, thank you for your feedback.
Negative experience: Staff are always on their phone and wearing headphones when on shift. Which is not the case in the 4 other gym groups I have been a member of. Most unfriendly and rude gym staff. Don’t understand how it is protocol that you can take equipment from members using it because “it’s needed for the class”. Not even asking how many sets I have left. Just saying it needs to be taken.
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sydenham is made aware of your thoughts.
Fantastic experience: Never felt the need to leave a review ever but Trey really deserved a massive thank you! I lost my locker key and Trey went above and beyond to help me get back into the locker to get all my things. He was so helpful and honestly am so grateful!
Fantastic experience: I’m very new to this gym and like most people I believe, I was a little nervous going. I wasn’t 100% sure how to use the machines and if I was doing them correctly. 2 weeks on, and I love going. The staff I’ve met are very friendly. I booked an induction and was shown how to use the machines. The people working out in there I’ve noticed so far are also friendly and polite. I’d definitely recommend this gym to anyone thinking of starting off. Hopefully your get the same experience as me!
Fantastic experience: Good enough equipment, friendly staff Jordan specifically, and all around good experience.
Fantastic experience: Jordan helped me out in the gym, he’s a great PT.
Fantastic experience: Training with Jordan has really helped me to become more confident in the gym and in my appearance
Fantastic experience: Jordan is quality coach, highly recommend
Fantastic experience: Jordan helped me with some calisthenics exercises today
Fantastic experience: I have been to many gyms and The Gym Sydenham is the first time I have felt a nice sense of community and support. The PTs are always on hand to help especially if you’re trying new machines or new to the gym and it’s always been a comfortable environment. Shout out to Jude and Trey for all your help!
Fantastic experience: Clean spacious environment with friendly staff
Positive experience: Great gym with a good community, a wide range of equipment and all areas are regularly cleaned.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Nice gym, friendly staff and good range of equipment.
Fantastic experience: Great gym. Lots of variety of equipment and friendly, helpful staff.
Fantastic experience: the friendliest ‘thegym’ i’ve been to- the community here is unmatched; lovely PT’s like Jordan and Dejaun who don’t hesitate in offering advice/tips. The equipment is new and clean, the members are all encouraging of everyone’s progress, altogether a wonderful experience being a member here!!
Fantastic experience: Good gym, and really good staff
Fantastic experience: Very good job very good atmosphere. Staff are great assistance. Highly recommend.
Fantastic experience: Really good gym, good new manager
Fantastic experience: I absolutely enjoy using the Gym in Sydenham the staff are friendly and accommodating
Fantastic experience: I usually attend at night when there's less people, but I've recently switched to days and I've been pleasantly surprised that there's enough equipment for ne to do my usual sessions without having to wait
Fantastic experience: Great place, clean and not too full. Staff are helpful and welcoming if needed. Showers nice and clean and lots of space to get ready.
Fantastic experience: I have been attending the gym in Sydenham for a number of years. Great trainers and great facilities.
Fantastic experience: Fantastic gym. Staff welcoming and friendly.
Positive experience: Spacious gym with 2 floors and decent, well-maintained equipment. I've been a member for a couple of months now and, while it took me a while to get booked in for an induction (due to issues with the app) my experience so-far has been good. It's a decent gym, so it does get busy quite often. But, if you prefer having more chill workouts and don't want to have to adapt them due to most of the machines being busy, I'd recommend avoiding evening times as that's when everyone and their nana like to get their workout in. The only negative thing I could say about my experience at this gym is that I didn't appreciate that the new manager, on one occasion, stared at me whenever he walked by and kept watching me like a hawk while I warmed up and then, when I was using one of the machines, talked about me to one of the other members of staff as if I wasn't within ear shot before approaching me directly to ask whatever he wanted to ask regarding my membership.. that was awkward and uncomfortable and not how you appropriately deal with a query towards a customer. Apart from that, the members of staff have been friendly and helpful. Overall, I'd recommend this gym if you're local to the area and want a gym that has decent equipment and facilities, all at an affordable rate.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Very small not that busy .good vibe
Thanks so much for your feedback, Dona.
Positive experience: The gym is great, super recommend, only problem is a few machines for the leg day (seated leg curl machine and the hip adductor machine) other than that its a great gym
Hi there, thank you for your feedback.
Fantastic experience: Corina showed me round and introduced me to the gym. She was really friendly and the gym is well kitted out, spacious and clean. Will be back.
Fantastic experience: Paul was very helpful when I had a billing issue
Negative experience: How can we clean equipments? Most unhygienic gym company in the UK. Always use excuses to reduce the amount of tissues to not provide tissues.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sydenham is made aware of your thoughts.
Positive experience: I’ve been going to this gym for a couple years. There’s not been much improvement since it opened.The layout is the same. There’s no new equipment. Some machines are not maintained properly. The dumbbells only go up to 40kg unlike other gyms in the area have 50kg dumbbells. Every weekday from 4pm - 8pm the gym is packed with groups of 2-3 per bench. The gym needs a change soon.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group London Sydenham.
Fantastic experience: My sister’s phone dropped down the stair master and the service given to get it back was amazing. Char and Jude gave the best performance getting it back, Jude also came all way from Catford just to help.
Fantastic experience: Mikes is a brilliant PT that adapts his training to suit your needs
Fantastic experience: Yesterday my phone dropped into the stairmaster all though the two staff were off duty (Jude and char) they still helped me to get my phone out of the machine. This gym is a great place to be and the staff are very helpful thank you guys for your service.
Fantastic experience: Great team at the gym very supportive
Fantastic experience: Friendly, lovely gym! Managers and staff are great.
Fantastic experience: Very gd equipment and helpful gym staff
Fantastic experience: Great gym! Loads of equipment and staff are friendly and helpful.
Fantastic experience: Love the gym. The classes are incredible and my absolute favourite HIIT and circuits sessions are with Jordan. His classes are LITERALLY the best. He’ll make you SWEAT but truss me it’s all worth it.
Fantastic experience: Great gym and great classes. Staff are very friendly and never hesitate when it comes to helping.
Fantastic experience: Friendly staff, good range of equipment, friendly atmosphere
Fantastic experience: Clean & tidy. Plenty of space and equipment.
Fantastic experience: Fab staff - amazing equipment!
Fantastic experience: Great place, very friendly and helpful, equipment works very well
Fantastic experience: Amazing staff , nice and always clean
Fantastic experience: amazing gym, everyone is very accommodating and the support is great
Fantastic experience: Great community, great equipment and selection with good changing room and environment
Fantastic experience: great gym, good community, great selection of equipment and dumbbells, machines are always working unlike previous gyms I’ve been to. Overall an excellent experience.
Fantastic experience: Very well taken care of, lovely and respectful staff. Good gym community and an aesthetic look amazing for having a focused workout.
Fantastic experience: Amazing enviornment and staff always willing to help!! Shoutout to Kellie DJ and Jordan!
Fantastic experience: 24/7, cheap and no joining fee what can I complain about.
Fantastic experience: Good amount of weights and varied equipment.
Fantastic experience: Good new gym
Fantastic experience: Great gym, friendly staff and good equipment!!
Fantastic experience: The sydenham gym is brilliant - nice and clean, not too busy, staff are great!
Fantastic experience: Lovely gym , great and friendly personal trainers, defo recommend this gym
Fantastic experience: Even though I like the staff attitude we could do with more classes like Peckham.
Fantastic experience: It a good gym the people very nice
Fantastic experience: Kelly is amazing and wish her all the best. All staff also great!
Fantastic experience: Sydenham gym is so underrated, I love how spacious and clean it is, and never have to wait for machines. Have been training here for over 2 years, would highly recommend!
Fantastic experience: Great staff, always friendly and helpful! All the the equipment you could need! Can get busy during peak periods but still has lots available when it is!
Fantastic experience: Kelly and Paul are top 10. 100% recommend this gym just for them.
Fantastic experience: Very nice gym with excellent equipment. Kelly and the rest of the staff were very kind and helpful!
Fantastic experience: Local gym. Pretty good kit and I never have to wait too long for a machine. Open and lots of light.
Fantastic experience: amazing gym amazing staff especially Kelli and Paul always friendly and clean
Fantastic experience: Corina I really like the class today 100%
Fantastic experience: What I like most is how lit up the venue is which provides a good atmosphere. And Kelly is an exceptional fitness manger.
Fantastic experience: Gym group sydenham is a lovely gym, members a very friendly with each other, gym is clean, good equipment. Five star all the way
Fantastic experience: CORINA I have enjoyed the class with Corina and I will continue to attend So far 5 star.
Fantastic experience: Corina hosted an amazing class. It was my first time at the gym and she helped me feel welcome. Thank you so much
Fantastic experience: Gym has everything you need, great environment and people. Kelli takes it to the next level and brings some magic to the place. Recommended
Fantastic experience: The gym is very well organised and clean, and it has a lot of equipment. Everyone is friendly, and the atmosphere is always great. Kelly and Jordan are particularly helpful and are always doing their best to improve things around the gym. I can say I truly feel welcomed when going to this gym and I have tried various branches of The Gym group and this one has been the best.
Fantastic experience: By far my fave gym, and I’ve been to a few. Tall, light, airy and a community feel thanks to Kelli and the team. Highly recommend! The only improvement for me would be reinstating paper towels and spray- we need to be able to clean the kit properly and wipe our nose on occasion!
Fantastic experience: Great staff, very helpful especially the personal trainers there. More specifically Jordan I found very helpful and impactful
Fantastic experience: Brilliant experience here, really committed staff.
Fantastic experience: Fantastic Gym the assistant Manger Kelli is very helpful and friendly
Fantastic experience: The classes with Jordan are amazing! They’re always full, worth giving them a try. Jordan is very helpful at the gym, he helped me with an exercise that I was doing wrong. Thanks Jordan!
Fantastic experience: By far, one of the good branches. The fitness manager, Kelli, was super helpful, polite and welcoming. Would definitely recommend
Fantastic experience: Helpful and experienced staff. Would recommend.
Fantastic experience: I love this gym, it’s really well stocked for whatever your fitness goals are, and the people are really lovely! Kelly and Jordan are super friendly and helpful, and the other gym goers are always really respectful and chill. The classes look really fun even though I haven’t had a chance to make it to one yet. Highly recommend 10/10
Fantastic experience: Kelli was amazing and very helpful. Loved her attitude and willingness to provide guidance/advice
Fantastic experience: Great gym!! Kelly is very helpful and welcoming. Helped me to be more confident in machines I struggle to use. Thanks Kelly x
Fantastic experience: Gym is great lots of squat racks helpful staff especially Kelly
Thanks so much for your feedback, Billy Fletcher. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Great gym, best environment for training , community feel
Negative experience: Some rude staff, not all but some. You pay and now they’re increasing the fee, to stand and wait for machines. Too packed and no staff to really make people scrolling on their phones hogging machines move, or to stop teenagers coming in packs of 5 play fighting and taking up space
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Met Kelly, very nice gym, lovely staff
Fantastic experience: Lovely gym, clean, friendly, warm, motivated to train. Kelli is the best
Negative experience: Weights not replace back where they should be. Dumbells not being in pairs, gym users leaving weights on the floor.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Brilliant gym, great environment
Hi there, thank you for your feedback.
Negative experience: Open the gym it’s not christmas anymore buddy also stop blasting the music so loud when there are gym classes going on
Hi there, thank you for your feedback. Our gyms were closed recently over Christmas and Boxing Day. Our gyms gyms have since re-opened. With regards to the class music, we'll ensure that the team at The Gym Group London Sydenham is made aware of your thoughts.
Negative experience: The equipment and space is amazing, however I can't help but realise that I was told to not record myself with a camera which I respected, but then I noticed someone else used pretty much the same type of camera and this was allowed
Thanks so much for your feedback, Jazmine's Journey. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sydenham is made aware of your thoughts.
Positive experience: Local gym has most things you need could do with 50kg and 60kg dumbells, though!
Thanks so much for your feedback, Martin Blair. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Sydenham is made aware of your thoughts.
Leave your opinion about The Gym Group London Sydenham:
The Gym Group London Sydenham appears in the following listings:
The Gym Group London Sydenham appears in the following listings:
Other gyms that may interest you
London Parkour Project
Metro Flex Gym London
Better Gym
LaJump Jumping Fitness
XCELERATE GYM Forest Hill
Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!
España
United States
United Kingdom
Deutschland
France
Italia
Portugal
Nederland
United Arab Emirates
Argentina
Austria
Australia
Belgium
Brasil
Canada
Switzerland
Chile
Colombia
Danmark
Finland
Ireland
México
New Zealand
Norway
Sweden
Uruguay