The Gym Group London South Ruislip

Information about The Gym Group London South Ruislip
Opening hours
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Our comment from FitFit UK about The Gym Group London South Ruislip:
The Gym Group London South Ruislip offers a welcoming and friendly atmosphere, making it a favorite among many users. The staff, including standout members like Tania, Leon, and Emoke, are consistently praised for their helpfulness and knowledge, ensuring a supportive environment for both new and experienced gym-goers.
Members appreciate the cleanliness and quality of the facilities, which include a good variety of modern equipment. Although the gym is sometimes described as a bit small, most users find it well-maintained and easy to access. It's conveniently located next to Asda, providing free parking which adds to the overall convenience.
While many enjoy working out during the warmer months, some users have noted that the gym can feel cold in winter due to energy-saving practices. Additionally, some have raised concerns about the lack of air conditioning and hand sanitizing stations, particularly in the aftermath of COVID-19.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- Modern equipment
- Convenient location with free parking
- Supportive community atmosphere
Cons:
- Can feel cold in winter
- No air conditioning or adequate hand sanitizing options
- Occasionally busy during peak hours
Overall, The Gym Group London South Ruislip stands out for its friendly environment and robust support from staff, making it a great choice for anyone looking to pursue their fitness goals.
Services, Machines and Guided Classes
The Gym Group London South Ruislip: Opinions
Fantastic experience: Tania was very helpful and friendly
Fantastic experience: Good customer service from Tania and the entire team
Negative experience: Good during summer time. During winter it is so cold, I sneeze the moment I get in. They keep room temperature low to save energy bill
Fantastic experience: So far, my favourite branch. The staff is amazing, members are polite, venue is clean and tidy. Machines are new and if they malfunction, they replace them fast. Overall, the only branch I feel at ease and safe.
Fantastic experience: Great gym, very clean, friendly staff
Negative experience: Gym group you should be ashamed. I was at the gym 2 days ago, no signage to dictate any closures, but I arrive this morning and you're closed for refurbishment? Did you not know you were planning on doing this 3 days ago? Wasting my petrol
Hi there, thank you for your feedback. We inform members of any upcoming closures by email a week before and send a reminder 48hrs before the closure. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London South Ruislip is made aware of your thoughts.
Fantastic experience: Fantastic gym and Exceptional staff. Will revisit
Fantastic experience: Had an amazing time at the gym group South Ruislip with Leona. Would highly recommend!
Fantastic experience: This place has such a friendly atmosphere
Fantastic experience: Tanya, a member of staff helped me with some questions that I had regarding certain exercises. Tanya was very friendly and polite and had exceptional knowledge which I was able to use and implement into my workout. Thank You Tanya for your help.
Fantastic experience: good gym lots of machines, clean, friendly staff big fan
Fantastic experience: Good Gym, clean and well equipped. Staff is friendly and helpful. Recommend.
Fantastic experience: Great gym and great equipments.
Fantastic experience: Amazing gym, has everything that you need for a workout!
Fantastic experience: Great gym and staff @southruislipgymgroup
Fantastic experience: Great gym…..equipment is clean and working…
Fantastic experience: Recently started at "The Gym-South Ruislip" and I have nothing but praises to say. The machines are amazing, the spaces and cleanliness are top notch. The staff are very welcoming and it is a great atmosphere to workout in. I am so glad that I have joined this Gym and it is not far from where I live. Since I joined, I have lost weight and seen changes in my body. Many thanks
Fantastic experience: Great staff and overall very friendly place
Negative experience: Why don’t you have air con in summer? And no wipes? So sweaty if you like a sweaty unhygienic gym and wish to catch something this gym is for you
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: Unhygienic absolutely no wipes to clean equipment after use and too many flies after COVID I don’t understand why some gyms even if they’re cheap don’t provide sanitising wipes for equipment where people are sweating on
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: Avoid guys this gym is so small and from outside looks big but not worth it not enough equipment as well
Hi there, thank you for your feedback.
Fantastic experience: Great trainers and friendly staff. Leon is an amazing trainer anything you can ask for. The gym is quite small and can get busy, it is clean but more hand sanitiser would be great.
Fantastic experience: Great gym and perfectly located next to Asda with its free parking. Not the biggest, but definitely the best gym in Ruislip.
Fantastic experience: Great gym good people and good equipment highly recommended
Fantastic experience: Good gym facilities with plenty of equipment and machines. Leon is part of a great team.
Fantastic experience: Great place to work out. Jean- Paul’s classes are always fun and a good way to keep active.
Fantastic experience: Great staff and atmosphere! Highly recommend. Free parking too and next to a supermarket which is great if you need to stock up.
Fantastic experience: Really great little gym with fantastic staff that are very friendly and are always there to offer a helping hand and keep the gym tidy and clean.
Fantastic experience: Amazing Gym. I have absolutely no complaints. Keep up the great work
Fantastic experience: Great gym. Great staff. Great vibes.
Fantastic experience: Coming to the Gym Group has been the best decision ever. The team here are very experienced supportive and professional. Sarj is very approachable as a Manager.i work with Emoke who has been my strength throughout my journey here. Her knowledge has helped me learn and grow. I am however very disappointed alongside other people that train with Emoke that she no longer takes the classes here. We pay not only a monthly fee but a fee for a personal trainer and expect that service.!! I cannot fathom why this decision was implemented and know that many people have spoken about leaving the gym. I request that it be brought back as it was. This is not just a business but a life long journey for many people so be considerate of why people go in the gym in the first instance!! The staff I cannot fault but the decisions being brought in are questionable and seem to be more of a business focus where paying customers do not matter!
Fantastic experience: I have used this gym a few times. I found the staff to be friendly and helpful. The gym is clean and tidy. There is plenty of equipment so no need to wait around. Would definitely recommend this gym
Positive experience: Good gym has everything you need, can get very busy
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Lovely staff that make you feel welcome even as a beginner and will be there if you need any help and support!
Fantastic experience: John -Paul is a nice guy always happy to help. Great gym great people great kit.
Fantastic experience: Very nice gym amazing manage and Clinton is very much
Fantastic experience: Very helpful and courteous staff . Gymgroup should consider business plan for adding in steam room / sauna .
Positive experience: Great gym, kind people not much floor space
Hi there, thank you for your feedback.
Fantastic experience: First Class with Leon today was really good, will be back again for his classes. He checked everyone was ok between sets and helped everyone get the position correct. Perfect balance for a workout
Fantastic experience: Been going for a few years, all the staff are polite and friendly like emoke, John, Leon etc , always clean, no problems with other gym goers. Good gym to enjoy a workout
Fantastic experience: Been coming here almost 2 years, great gym with good variety of equipment. Good location with free parking, next to supermarkets for an easy place to buy food for meals. Brilliant friendly staff who are always happy to help, shout out to PT Emoke!!
Fantastic experience: I have been going for almost 3 years and never thought about changing. Friendly staff and good equipment.
Fantastic experience: Good gym, available equipment, good staff. Spoke to emoke
Fantastic experience: Great gym, friendly staff Emoke is the best trainer
Fantastic experience: Good gym, great place to train, has all the equipment you need and always clean. John Paul is also a great trainer
Fantastic experience: This is an amazing gym with great staff and facilities. The classes are great and the gym has everything that I need. It’s a real community based gym and I’m glad that I signed up.
Fantastic experience: Really enjoy the gym. Staff are very friendly and helpful. John Paul is a top bloke!
Fantastic experience: Great local gym, clean, with a good variety of equipment, catering for all abilities. Very friendly staff. Highly recommended.
Positive experience: This gym has lovely staff, okay equipment to get the basics done. But one thing that gets me, is why is the heating always on? We are here to workout. This really is so silly and has been going on for way too long. Please sort this out and STOP putting the heating on.
Thanks so much for your feedback, Danielle Coelho. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London South Ruislip is made aware of your thoughts.
Fantastic experience: Great gym staff who were very friendly when joining the gym
Negative experience: Bad vibes and gross. Found 2 gums stuck on some machines, there’s no cleaning stations so you just sit in someone else’s sweat, and the ladies’s changing room reek of sewage. They cancelled someone’s membership just for having an opinion on social media and it’s too busy of people just hogging machines while scrolling on their phones.
Thanks so much for your feedback, Gaby Anne. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London South Ruislip is made aware of your thoughts.
Positive experience: Really enjoy this gym but would be better if there was a 6pm class. 7pm is late and 5pm is hard when coming from work.
Hi there, thank you for your feedback.
Fantastic experience: The staff are so lovely, Leon is so nice and helpful. It’s nice and quiet during the day and a good atmosphere to help you train to the best of your ability.
Fantastic experience: It is a great environment firstly for anyone who’s a beginner to someone who’s been in the gym for many years. The staff are so friendly and caring , anything you need they’ll do their best to look after you. Saj Matthew and JP are all great members of the team , they are all approachable, helpful and make you feel welcome the moment you interact with them. The equipment is great and versatile for all types of gym users, many ways to improve and make your work outs fun and enjoyable. A big recommendation to anyone.
Fantastic experience: Really good gym. Has all the necessary equipment and a lot of space for squats etc. there’s also more than 1 bench which is a huge plus. The only thing I’d like personally is a seated hamstring curl machine but that’s just me. Staff are also lovely and very welcoming
Fantastic experience: Staff are great and friendly. Gym is clean and well kept
Fantastic experience: Been going to the gym for 4 months now lovely staff and wonderful environment!
Fantastic experience: PT are enthusiastic and very helpful. The gym is clean and there is good access to equipment.
Fantastic experience: Stepping into this gym is a breath of fresh air for anyone on a fitness journey. The immaculate cleanliness and attention to detail create an inviting atmosphere, setting the stage for a positive workout experience. The aesthetic is not just pleasing to the eye, but it reflects a commitment to a high standard of service. What sets this gym apart is its thoughtful approach to meeting everyone's needs. The equipment is not only top-notch but also properly adjusted to accommodate all fitness levels. Whether you're a seasoned athlete or just starting your fitness journey, you'll find the tools and support you need here. The versatility of the gym is truly commendable. It's not just a space for pumping iron; it's a fitness hub that caters to a diverse range of preferences. From cardio enthusiasts to weightlifters, the variety of workout options ensures that everyone can find their niche. Moreover, the staff's dedication to maintaining a welcoming environment is evident. They are knowledgeable, approachable, and always willing to assist, creating a sense of community among members. It's more than just a gym; it's a place where individuals come together to pursue their fitness goals in a supportive and clean setting. In conclusion, this gym exceeds expectations on multiple fronts – cleanliness, aesthetics, equipment quality, and inclusivity. If you're searching for a fitness space that prioritizes your well-being and offers a holistic workout experience, look no further. This gym stands out as a beacon of health and wellness, and I wholeheartedly recommend it to anyone seeking a positive and effective fitness environment.
Fantastic experience: I am member since last 3 years. Gym is always clean and staff is super friendly. No issues since i joined. Membership process is super simple. Easy in and out at any time. Great maintenance in place Equipment always working. Definitely recommend it
Fantastic experience: Great gym, good kit and friendly staff such as Emoke who's always helps whenever I have any problems
Fantastic experience: Great gym lovely staff and equipment, Emoke is brillaint! Highly recommend
Fantastic experience: I appreciate Coach Leon that keeps the gym tidy every morning and always there when i need advice on my nutrition and exercise
Fantastic experience: Just attended my first class at the gym group with Leon, really enjoyed it was a very thorough class, will definitely be back! Thank you
Fantastic experience: Amazing, most kind staff I’ve ever met. Best gym ever!!!
Fantastic experience: Great facilities compared to my other gym really happy with this one
Fantastic experience: Great gym, very good facilities. Perfect time of day gym not crowded, great friendly staff.
Fantastic experience: I really enjoy coming to this gym, I have been here for 3 years and I am so welcomed by the friendly staff, especially Leon. Leon is always very friendly and says hello to myself and all the customers, always happy to help out and keeps the gym very organised and tidy!
Positive experience: Great size gym with no big groups hogging the machines for ages! Nice friendly staff.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: On joining The Gym, i was feeling low, insincere and lack confidence, ive been here now 3 months and ive made friends, learnt about my myself, physically and mentally, lost weight, gained muscles, but must importantly with tye help of the staff and a few gym go-ers, ive found myself. Thank You The Gym Group (South Ruislip)
Positive experience: Have used this gym during covid and at the end of 2023. It's a decent sized gym and clean enough, my only issue is they had cleaning stations during covid that made me feel much better about using the equipment but this isn't available anymore Not sure whether they still have the free water fountain as I never noticed one? There's only the yanga water machine now
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great experience using the gym. Just started Pilates with Emoke… love it for a 65yr old! Emoke fully understandings your limitations and is excellent in guiding you through the steps for a more healthy you. Highly recommend!
Negative experience: The gym has no mobile reception and if you're planning to listen to something during your workouts you're out of luck. The Wi-Fi is not usable for over a year now, can't connect or if you connect to it is not usable. I'm finding it hard to understand how this can't be sorted for such a long time.
Hi There! Thank your feedback! We apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym. Rest assured that we will look in to having these issued resolved with the service provider as soon as we possibly can. Your feedback helps us to improve the service and facilities that we offer our members and we take your comments on board.
Fantastic experience: I’ve tried different gyms in the area over the years and the gym group is the best one. This is due to the friendly and helpful staff. I particularly enjoy the new classes. Good range of equipment and members look after the gym. I would highly recommended this gym!
Fantastic experience: Very happy at this gym. Both managers are very helpful. Gym is clean and tidy.
Fantastic experience: Very clean gym. Friendly staff. 10/10
Fantastic experience: Today I met Leon for advice regarding my progress in the gym and to arrange individual lessons with me, he was very helpful and experienced in his advice. Superb staff member he is. Well done Leon.
Fantastic experience: I love the atmosphere of this gym. Leon has also been an amazing help to me with settling into the gym & using the equipment in the most beneficial way for my body goal.
Fantastic experience: The guy is very clean and the staff are welcoming and answered all my questions openly and very helpful in a whole thank you had a good visit!!!!
Fantastic experience: Always stocked up on pre workout ️♂️ the PTs here are amazing. Very popular gym in the area!
Fantastic experience: great gym, good equipment and staff always happy to help
Fantastic experience: The gym South Ruislip, it’s an amazing gym full of lads of facilities. I’m enjoying it very much and Emoke has been part of the friendly staff experience. I’m enjoying it a lot and I would keep returning.
Fantastic experience: Good gym with a variety of equipment and friendly staff, especially Emoke.
Fantastic experience: Very clean gym, equipment is well maintained and staff are very friendly and helpful , especially Emole. Would recommend to everyone
Fantastic experience: Great gym, clean, good facilities. Friendly staff especially emoke
Fantastic experience: Been going to South Ruislip gym for just over a year now and I love it! The staff is very friendly and helpful. Gym is always neat and clean and the equipments are always kept in place. Definitely recommend this gym to everyone!
Fantastic experience: Although it’s small it’s very well maintained. the staff are so helpful and easy to approach. Great place to go to workout without being creeped on. 100% recommend.
Fantastic experience: At the gym group Ruislip works very helpful and friendly staff,Emoke is amazing PT,equipment and changing rooms are clean and I highly recommend to join this gym !
Fantastic experience: A great place to train especially for someone like me who is gym shy. Staff are lovely and helpful especially Saj, Leon and Emoke.
Fantastic experience: Excellent gym with plenty of equipment. I go during busy periods and am able to access the equipment I need without a long wait. Manager is fantastic and welcoming.
Fantastic experience: Great place to work out, also a good environment for the youth, Leon is a very helpful member of staff who aims for everyone to have a brilliant experience at the gym
Fantastic experience: Great atmosphere, friendly stuff, well maintained equipment. Fantastic value Fantastic For money. Emoke Friendly and always have a on her face.
Fantastic experience: Been coming to south ruislip for a few months now. Use to got to north harrow branch...which is a big no no South ruislip has great staff ...Leon and Emoke amazing.....very very hospitable and friendly...great atmosphere...nice members. 5 stars!!!!!!!
Fantastic experience: Great gym, friendly staff. Emoke always ready to help and gives good advice
Fantastic experience: My only problem giving a positive review is they might end up getting more customers in South Ruislip leaving no room for machines for me!!! Except that they are top notch right from staff to machines....
Fantastic experience: John Paul was so helpful to me in the gym today and they are all so super friendly here. As a woman I feel safe here and I really appreciate that! Join today folks
Fantastic experience: A great gym, always clean, with amazing and friendly staff. Great equipment and a very positive atmosphere
Fantastic experience: I have been using this gym for 3 years and it has been fantastic. The staff are excellent and very helpful in particular Saj John Paul leon and the rest. Highly recommend this place
Fantastic experience: Love the gym and the vibe. Classes are great and the staff are helpful. Shootouts to Leon. Always on hand to help with a smile
Fantastic experience: I’d highly recommend this gym, the staff are extremely helpful. Leon was welcoming and helped get my motivation back up for the gym! I’ll be back tomorrow!!
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