Ten Health & Fitness City

Fantastic experience: Sophie is an amazing physio!

Negative experience: A bit disappointed in how they handle pregnancies. Not all instructors seem to review the attendees' record prior to the class to note that a pregnant person will attend their class and are aptly prepared for it. I was told only at the class that I can't attend Ten Stretch class if I'm pregnant - wasted time and money getting to the class just to be rejected at the door! Nor is it clear on their Prenatal guidelines that you cannot attend stretch classes. They asked my due date on multiple occasions previously so they can note in their system, and some instructors are in fact prepared. Just that some aren't.

Fantastic experience: I came across Ten pilates around July last year and I have been regularly attending classes for the past 6 months .. the instructors are brilliant I particularly enjoy classes taken by Bianca, Darius and Sahara. I started pilates due to ongoing injuries including lower back / disc related issues, Ten Pilates has really helped me recover and regain my strength, they were also very kind and patient when my injuries flared up and I had to recover and reschedule. For traditional and safe Pilates for all abilities (beginner to advanced), I couldn’t recommend this studio enough.

Fantastic experience: Started physio here after having knee pain for over 7 months (despite going to see previous physiotherapists). Jen was incredible, so knowledgeable, kind and patient. Worked with me for a couple months; now I’m completely pain free!

Fantastic experience: I’ve been receiving physiotherapy at Ten Health - City following shoulder injury and subsequent surgery earlier this year. Eros Fragkiadakis has supported me on my journey to full recovery, helping me regain mobility, strength and confidence in a joint that had been historically prone to injury. His support has also helped me gather the knowledge to know how to protect myself from and prevent injury in future. For instance, explaining in detail the different muscle groups around the joint and how to strengthen them. I’m now able to pursue physical activity (swimming, upper body strength training etc) with confidence and therefore cannot recommend him enough!

Fantastic experience: I’ve been having physio treatment with Eros for over a year now and can’t rate him highly enough. During this time he’s helped me recover from a multiple fractured spine and two reconstructive shoulder surgeries. He’s extremely knowledgeable and professional and has been an unwavering source of positive energy and support. By always looking for new ways to keep the rehabilitation process fun, interesting and rewarding, his encouragement and dedication has kept me motivated to reach my recovery goals and get back to full health as soon as possible! Also worth mentioning the rest of the team at Ten Health, who are all super friendly. The receptionists always give a warm welcome and make it an extremely friendly place to visit. Thanks very much to Eros and the whole team!

Fantastic experience: Absolutely love going to Ten in the City for my reformer pilates classes! the pilates instructors are great and I always leave the place with a sense of peace

Fantastic experience: I regularly attend classes at Notting Hill Gate, but I was willing to travel to Liverpool Street just to take Lucy's class. It was definitely worth the effort and I would highly recommend her to anyone seeking a fantastic Pilates experience. One of the things I appreciate about Lucy's classes is her ability to make Pilates accessible to everyone. She is able to modify exercises for those with injuries or physical limitations, or tailor the class for beginners to intermediate participants upon request, ensuring that everyone is able to participate and benefit from the class. Her positive and encouraging demeanor makes her classes a joy to attend, and the time flies by. In conclusion, if you are searching for a talented Pilates reformer instructor and a demanding workout, look no further than Lucy and Brett (he usually instructs at Notting Hill Gate). I highly recommend their classes to anyone who wants to improve their strength, flexibility, and overall wellness. Thanks

Fantastic experience: Great workout with Dario

Fantastic experience: Been going for around two months, love this place! The instructors I’ve had have all been friendly and really want to help you - credit to instructors Luke, Fabiana, and Dario. I had an issue with one instructor being rude and was offered another class for free due to this and the receptionist was very understanding and friendly. I am very excited to see my progress! I would advise getting to the classes early. The changing rooms have a hair dryer, deodorant, and hair spray, which I appreciate.

Negative experience: So poor! If I could give less than 1 star I would have. The receptionist is awful and there is absolutely no understanding from their behalf. I was looking for where the "gym" was and when I finally found it, the receptionist said that regardless of the fact that it was my first time, that I have already paid for the class and the fact that I was already dressed for the class- she will not let me in as I was 1 minute late after their 5 minute policy (i.e. 6 minutes late). Of course they not only did not let me attend the class, they did charge me and they did even consider the possibility of allowing me to reschedule the class. The service is so poor and the receptionist staff is clearly lacking any humane attitude and competency to be in this position. Since I work in the City, I could have been a potential client for a long time, however, with this kind of attitude and lack of understanding, I will never go back there.

Negative experience: No instructions or details that you need to buy “special socks” I’ve done reformer multiple times and never had to use them- they cost a ridiculous £12. Then the studio doesn’t have any lockers or make up remover, the music was too loud to hear the instructor who was also probably too ill to teach and spent the duration of the class either coughing or sniffing. Wouldn’t recommend or be returning again

Fantastic experience: Amazing. I loved my first Pilates class. Great instructor and an amazing studio. Very organised.

Fantastic experience: Excellent Service, fantastic staff both on Desk and for Physio. Sara is always welcoming and a pleasure to talk with. Tom is a magician, after working with him to rehabilitate a torn shoulder tendon (post-surgery) I lifted weights overhead without pain for the first time in about four years. Could not recommend highly enough.

Fantastic experience: I started reformer pilates classes in November (never done pilates before) and I enjoyed it so much since the first class. I love the classes in the city studio. The place is clean, the girls at the front desk are very helpful and friendly. All the instructors, Cinzia, Dario and Darren are fantastic. I am so much stronger since I started and already doing Intermediate classes! I can definitely recommend Ten Health & Fitness City :)

Fantastic experience: I started Pilates classes at Ten Health City studio around 4 months ago and I’m totally hooked! Been such an incredible journey learning to use the reformer to strengthen my core and full body. Always leave feeling energised and I am definitely feeling the difference in my body. The reception staff and instructors are all so lovely and approachable. Studio is clean and well equipped. Would definitely recommend to anyone considering Pilates reformer classes to go for it!

Fantastic experience: Amazing Studio, very clean, professional staff!!! Highly recommend!!!!

Fantastic experience: Great studio, equipment and a central location (City). I had a spine surgery and therefore I am always cautious about exercise but Gurdev was so knowledgable, attentive and careful in leading me during the whole class. Although I live in Essex and the studio is quite far away for me, I would definitely travel for a teacher like Gurdev. I could not recommend him and the studio highly enough!

Fantastic experience: Ten is a fantastic pilates studio with superb instructors and an incredibly helpful front of house team. The changing rooms are clean, great showers, everything is Covid secure... everything is made easy for you to work out effectively and safely.

Fantastic experience: Fantastic place, classes are great and physio top notch too. Had been a big fan of Ten in Mayfair but following an office move delighted to get back into Pilates and the City Team are just as good - well worth an early start on a Monday morning - keep it up please! 7am Advanced class with Fabiana is an absolute cracker - best of the week! Come and give it a go!

Fantastic experience: I have been doing the Beginners Reformed Pilate class for the past 4 months and I have seen a massive improvement to my shoulder injury and lower back pains. This class has benefitted me much more than the osteopath appointment that I used to attend. I found the instructors so accommodating to individual needs and targeted key areas during the class. The receptionists are very friendly, welcoming and very knowledgable on the classes.

Fantastic experience: Loved this class and really enjoyed the personalised style that helped reach my goals. Fantastic and friendly instructors and lovely, intimate studio.

Fantastic experience: Ten is a super studio, front desk staff are so pleasant and friendly, and the facilities are excellent. I’ve been attending Cinzia’s classes for several weeks and she is a fantastic instructor: always challenging, great flow and cueing, and she knows exactly where to correct and encourage. I really enjoy coming to Ten and would highly recommend.

Fantastic experience: Kendall Scales is the best physiotherapist i have ever came across. She was highly recommended by my doctor Professor Tony Kochhar and he was absolutely right! She is a brilliant physiotherapist. Very knowledgeable and friendly. Because of her, my upper back and shoulders are pain-free.

Fantastic experience: Lovely space and excellent trainers!

Fantastic experience: Ruth is friendly and knowledgeable in her field as a Massage Therapist!

Fantastic experience: This place is great. I had never done Pilates before and a friend recommended I try it after injuring my lower back and wanting to try something low impact. I’ve taken 3 beginner reformer classes with Cinzia and love it. She’s a great instructor, super fun and encouraging . Also, Pilates is definitely a workout! It’s way more challenging than I thought and I’m looking forward to doing more of it.

Fantastic experience: Ten Physio's service is excellent from the front desk to the staff. I have been seeing seeing Ruth for sports massage for over 2 years now and she is fantastic. She is very personable, knowledgable, patient, thorough and a great conversationalist! She's been a massive help in getting me more mobile again after repeated back and knee injuries and she has provided me with strategies so I can manage any flare ups myself. She's the type of therapist that genuinely wants to see you get stronger and healthier and need her less and less over time. Can't recommend her enough.

Fantastic experience: I have a weekly sports massage with Ruth at the City studio, and it’s making a huge difference to my physical and mental wellbeing. Ruth takes great care and looks at the whole person, not just the site of a niggle or injury, and her treatment works with breath to achieve release, not just targeted manipulation. The whole team is friendly, helpful and highly skilled. Recommended!

Fantastic experience: Had a great first experience, defo coming back for more

Fantastic experience: I've been having regular massages with the amazing Ruth both here & at the Tottenham Court Road studio. Ruth is amazing at what she does and I always look forward to our sessions.

Fantastic experience: Lynn. I am a regular client of Ruth for sports massage at City and other Ten branches, wherever she is working when I need her, I am that impressed by her knowledge and thoroughness. She has helped me greatly with referred pain from a stiff lower spine and helped me cope with symptoms of Polymyalgia. The staff are always friendly and welcoming. Highly recommended.

Fantastic experience: Ruth is very skilled. I'd recommend her for remedial massage. She also has a great sense of humour and taste in music!

Fantastic experience: Ruth is a fabulous massage therapist and a lovely, friendly person. My shoulder has been a problem for some time and working with her (and other colleagues at Ten) we are seeing significant progress. I can't thank them enough.

Fantastic experience: Ruth is a fabulous massage therapist. She is very knowledgeable and knows exactly how to help with any problems.

Fantastic experience: Nick Ratcliffe has been one of the friendliest people I have ever met! He takes you through every step, makes a clear plan and always makes sure that you understand what his thoughts are and the reasoning behind what he is doing. Would definitely recommend to anyone !

Fantastic experience: I can’t thank Ten Health & Fitness City enough, especially Jack Solomons, for my excellent physio before and during lockdown. It was nervewracking to be unable to attend physio in person after having ankle surgery, but Jack has been phenomenal with his expert and friendly advice during our video physio sessions. He sent me detailed exercises after our sessions and continuously checked on my progress via video. From being on crutches to being able to jump around, Ten and Jack got me back on my feet again. Thank you.

Negative experience: Bad experience beginning to end. Starting with trying to book an appointment via email. I misread the prices and understood an hour treatment to be £60, instead of £90, but confirmed price in email (twice). Person booking me failed to tell me i had price wrong, and just booked me in. Would have expected them to say there is no £60 option for an hour and correct me. When i turned up , was told they need to store my card details, to which i refused. Was handed a paper and told its their "policy." After reading the paper it was clear there was an alternate option to not store my card details but whereby I prepay. Said happy to do that, but kept getting told I had no choice, policy was to retain card details AND pre pay. I said thats not what your policy says...its clearly written here if im not happy to do that there is an alternate option. Finally was able to go through and not provide bank details. Session itself was very good. Therapist was friendly, clear explanations, asked a lot of questions, explained well. However it didnt.last the hour which was disappointing. Especially when you paying a lot per min essentially. I was also told id be emailed over exercises..been 5th day now and no email. When you are in pain, no point receiving helpful info a week later. When I tried to explain confusion over email and prices , and how I'd communicated over email about the treatment and price, the receptionist seemed very uninterested to hear anything and kept referring me to website where their prices are "clearly displayed" i found this quite rude as I was trying to explain I had quoted the price I expected to pay in my email, and wasnt corrected. Finally, I emailed in to explain my dismay, and where i got respondses within 5mins to make the booking, noone has replied to me in 2 days, which has just added to my awful experience here, and led me to leave a bad review. Normally I allow places to fix their errors before leaving a review but here I got nothing back. I would avoid this place.

Fantastic experience: James Ticehurst - new to Ten Health & Fitness and an outstanding practitioner. A must for sports rehab.

Fantastic experience: Great class with Francesca and very good facilities

Fantastic experience: I received good physio therapy sessions here with Jack. He was very caring and knowledgable and gave me lots of different exercises to improve my condition. All the staff are very friendly here, would highly recommend.

Fantastic experience: I was diagnosed with a 'left frozen shoulder' around April 2019 and after initial sessions with a different physio, I finally had a steroid injection in June and it was suggested I see Jack Solomon at Ten Heath & Fitness. Very nice facilities at this centre. I am so glad the consultant referred me to Jack. I was in very good hands from the start. Not only is Jack very friendly and easy to get along with but I appreciated that fact that he took the time to fully explain the nature of my condition, the different recovery phases and long term recovery phases. We went through different exercises that I could do both at home and work. The movement in my shoulder is so much better now. I know, that is partly due to the injection but without the support of Jack and seeing him on a weekly basis I do not think I would have got to this stage. Special thanks to the lovely receptionists too who were always friendly and accommodating. Thank you all for your assistance in my recovery and thank you Jack for your cheerful nature and hard work, support and encouragement. Jack really knows his stuff and I would not hesitate to recommend him to anyone!

Fantastic experience: Studios are lovely, relaxing, clean and comfortable. My tutor was amazing, she helped me and encourage me a lot but I didn't feel pushed. She complimented me on things I was doing well and corrected me on some positions. I loved it!

Fantastic experience: Can definitely recommend the lead physio Jack Solomons. He got to the heart of the problem quickly and was able to offer excellent advice. He was always on hand for post-session follow-ups. The sessions never felt rushed and Jack always took the time to explain what he was doing and why. A superb experience from start to finish.

Fantastic experience: Sports massage- very good treatment, would recommend

Fantastic experience: Have been coming to Pilates classes with Elle for a while now. So fabulous to have a physio for a teacher who is able to correct posture and moves. It’s a great work out and the results are showing!

Fantastic experience: I love that all of the classes are so small, and they don't cancel even if you are the only person who signed up for the class. All of the instructors are so friendly and take the time to get to know you and ask if you have any injuries. They will provide modifications if you are injured, if you are struggling, or if you need something more advanced - which personalises the class! Overall I feel as though I am getting great value for the money I am spending.

Fantastic experience: Great experience attending a reformer Pilates class, staff very attentive and friendly. Gave personal feedback to individuals and tailored class to suit different skill levels. Studio space was clean and equipment in good condition. Would recommend.

Fantastic experience: Very friendly and professional staff. Great equipment and experienced teachers, making me feel very comfortable during my first reformer Pilates class. Highly recommend.

Fantastic experience: Great studio. Classes are challenging, instructors are engaged and are ready to help correct and explain corrections / opportunity for further challenge. The front of house staff are friendly and the changing rooms are tidied regularly. I always leave the city studio energised and ready to take on the day!

Fantastic experience: The reformer Pilates is fantastic. It was my first time trying this type of Pilates and the instructor was really knowledgeable, friendly and encouraging. Really professional studio and located in a central, easy to get to, location.

Fantastic experience: Ten is my favourite Pilates place in london! Great instructors who are always ensuring you are correctly positioned in the exercise. You can definitely tell that the teachers are experienced and you can feel the burn the next day!

Fantastic experience: Great Physiotherapists and Pilates classes, I always really enjoy the atmosphere and professionalism of all the staff.

Fantastic experience: Used as a physio - Strong organisation with people who know what they’re doing. They play sports, know sports and know what’s happening and how to get your issues resolved. Great banter on the tables too.

Fantastic experience: I go to ten reformer regularly as I run a lot and have a few issues with runners knee. I see the physio Elle there and go to reformer regularly. The staff in the classes always ask us if we want to concentrate on anything in particular which is a philosophy that I love and makes this studio stand out from the rest.

Fantastic experience: Very pleasent team on front desk. Went because I had an ongoing problem with my jaw that nobody seemed to be able to help me with. The physio was very informative and the excercises given have helped a lot. Would recommend without hesitation.

Fantastic experience: I went to my first reformer Pilates class at Ten recently and it was fantastic. The instructor Sarah was really helpful and welcoming and made time to check in with everyone in the class to see what we all wanted to work on. A great workout in a beautiful studio - I would highly recommend booking a class here!

Fantastic experience: Great studio. Attentive and friendly instructors. I enjoy every class!

Fantastic experience: Love how small the class sizes are for HIIT, and how fluffy the towels are in the changing rooms!

Fantastic experience: Clean studio and very friendly staff. Although I attended group classes, everyone got the right amount of personal attention.

Fantastic experience: Very good pilates classes. Very good value for money.

Fantastic experience: I have been visiting the gym for prenatal classes for months now. The instructor has always been friendly and attentive. The class usually has fewer than 5 students. The facilities are clean and nice.

Fantastic experience: Amazing, I'm hooked! As a newbie to reformer Pilates I was unsure what to expect, but Ten Heath and Fitness instructors were so welcoming and take the time to explain every exercise in detail. Also the classes are small in size so instructors are able to speak to everyone in the class individually while warming up and provide any corrections during the class. Also the location is great and has everything you need free of charge (towels, water, showers etc.) Anyone who wants to give Pilates a go should head to Ten!

Fantastic experience: Attentive instructors, small classes, and personalized instruction