The Gym Group London Wood Green Lordship Lane

Fantastic experience: Clean gym and equipment and very helpful staff

Negative experience: Good equipment. Usually clean. They don't refill the yanga water at all. It also takes a while to fix things when they're broken.

Fantastic experience: super friendly and helpful staff!

Fantastic experience: I really like it, it is always being renovated and with new equipment and the helpers are always attentive

Fantastic experience: Top gym

Negative experience: Disgusting gym the never clean the equipments so let’s say you worked it’s going smell of your sweat and other peoples sweat yuck

Negative experience: So I live near to this gym it’s my local Gym when I was finishing up my workout a staff member came up to me Since I was finishing up I took my shirt off for less then 2 minutes staff member Joel comes up to me saying it’s against Muslims that I’m shirt less I definitely feel like he was overreacting I’m really disappointed about this incident he was saying it’s against Muslims and saying that my gym code will get blocked he’s acting like I go gym for free I pay hard earned money and this is what I get in return? little does he know I am a Muslim so your the one going against my religion not me so stop accusing me of disrespecting anybody’s religion I have respect for everyone’s religion. I really dislike the fact your always saying “I’m going to block your pin” is it because cause I’m a young adult that your picking on but it’s really not cool what your doing. Also there are so many people being shirtless in gym while working out you don’t say anything to them so how’s this fair well clearly it’s not. It also says no play fighting in the gyms entrance there were people doing that and yes Joel was near them but clearly didn’t care I think he has something against me it’s really sad being disrespected by Joel

Positive experience: Clean not too busy environment with enough equipment to go around without waiting.

Fantastic experience: Not my main gym but I like this one

Fantastic experience: Had a look around and honestly can't fault it. It's a Gym. It has the basic equipments nothing fancy. Cleanliness was present and really good.

Fantastic experience: This gym offers a variety of engaging classes that cater to different fitness levels and interests. The staff is exceptionally friendly and always ready to assist. Plus, the gym maintains a comfortable atmosphere without being overcrowded, making it a pleasant place to work out.

Fantastic experience: LBT with Joel was great, really positive and encouraging but catered to the range of abilities in the class. Very impressed with his manner. Also a very clean gym!

Fantastic experience: Fantastic gym and great classes! All the PTs are amazing and Laura's class today was absolutely brilliant

Negative experience: Disgusting customer service! You will wait half an hour in the front lobby area having already pressed the “call for help” button and then when someone finally decides to attend to your call they come with a dismissive attitude. Very dissapointed having paid for premium to be treated like a beggar!! How can you only have 1 member of staff on shift but they are busy doing classes and tell you to wait an hour for assistance!!! Utterly flabbergasted

Fantastic experience: Joel was very helpful Thank you

Fantastic experience: Beautiful gym! Very nice what they have done recently. Shout out to Joel for showing us around?

Positive experience: The gym is lovely! I met with Joel today, so helpful, very motivating part of the Gym Group team! Very respectful and helpful! The only problem that I could see was that some people who used the gym did not put their equipments back, like weights and mats. But that's not on the team at all, it happens everywhere it was worse in canning town Very motivated and happy! Looking forward to going to the gym again!

Negative experience: The gym is very dirty, they also constantly withdraw too much money from my bank account and they have not fixed this problem. Water is constantly flowing from the ceiling and the toilets are not clean and hygienic at all, but when they want to withdraw money from our account, they charge too much money. It is a terrible gym.

Negative experience: The gym was closed on lordship lane because they renew the gym and i was trying to enter in the wood green gym group and my pin was not working but staff telling me your pin is going to work every the gym group and staff was not helpful and not trying to understand me saying to me call costumer service now is weekend joking with me or what not helping even helping other costumers while speaking with me.

Negative experience: I don't understand why we can't have our bags with us during our session. Where should I put all of my accessories then? Bottle, straps, belt, mobile? Are people supposed to leave their stuff on the floor because bags are not allowed? Is this more acceptable? I don’t get it.

Negative experience: Terrible customer service from the gym staff who's there to help people, with very few exceptions. Rude, arrogant and disrespectful behaviour from the guy with long hair when asked for support with gym equipment, he behaved like a man-child. In any other business someone like that would not last a day. Any other gym group has trained and respectful staff except here where this happened before to other friends of mine attending this gym from other staff members including the same guy. Only go here if you don't really have a choice as if you ever ask for support, you won't receive it. Also the hygiene levels are very poor sometimes in the gym

Negative experience: I recently visited The Gym Group and overall, I was not impressed with my experience. The gym itself is on the small side, but they do have a good of equipment available. However, the main issue I had was with the condition of the gym was. There was water leaking from the ceiling and pipes in various areas of the gym, which was quite off-putting. The water fountain looked disgusting and I wouldn't even consider getting a drink from it. Additionally, the female toilets were in poor condition, with the sinks being blocked and covered in mould. This was a major turn-off for me and I definitely not plan on returning to this gym in the future. Overall, I was disappointed with the lack of cleanliness and maintenance at The Gym Group. With so many other gyms to choose from, I would recommend looking elsewhere for a more pleasant workout environment.

Fantastic experience: Great gym with lovely trainers, especially Alex and Joel who do the best classes!

Positive experience: It used to be great, but now everyone is leaving their locks on lockers, and there are rarely any free ones.

Fantastic experience: Joel’s abs class is great. He is really nice

Negative experience: Joel is not just a good trainer; he’s down to earth and a great guy at all levels. Unfortunately the machines are all sticky, people/employees that work at the gym do not clean the sweat from the machines. This is pretty gross. I don’t know if the A/C works as the gym smells of sweat. Some machines don’t work, it’s overcrowded.

Fantastic experience: Great gym , functions , great staff everyone is friendly and know what their doing .

Fantastic experience: Lovely, friendly, supportive gym and Safiyyah and Joel are absolute stars!

Fantastic experience: Very lovely gym, clean and tidy. Freely staff especially Joel, very helpful ✌️

Fantastic experience: I regularly attend Safiyyah’s classes at the gym group in wood green. She’s super helpful explaining a wide variety of exercises clearly. She always helps with good feedback on how to improve posture etc. throughout the classes and is very motivational! Recommend to everyone.

Fantastic experience: I’m very happy as everything is so good. Joel is a great trainer

Fantastic experience: The staff is absolutely the best especially Joel and Alex always making me feel at home with their smiles and always @ hand to just be there.

Fantastic experience: Joel is nice. The gym is every time clean .

Fantastic experience: Very convenient location, and nice environment for work out, the staff is very friendly I am always feeling welcome home here!

Fantastic experience: The gym has some great PT's including Safiyyah and Joel

Fantastic experience: The gym has really great team of staff such as Safiyyah, Joel, Aleksandra and Dale.

Fantastic experience: Joined The Gym recently and getting really halpy with that move. Always nice and clean, depsite being busy at some times there is always free equipment to practice. Also the team members, espacially Joel are very helpful. Attentive and supportive. Thank you

Fantastic experience: Been going here a few years! All the staff are very very lovely, Joel, Ricky and Dale are all fantastic! So are the other PTs very friendly and knowledgeable!

Fantastic experience: This good guys on this gyn and also Joel it’s very nice person alls help and support as thanks

Fantastic experience: Amazing gym. Great value and amazing PTs. Especially Joel, Saffiyah and Ricky - brilliant people who are incredibly warm and make you feel welcome. I would recommend this gym to anyone. Big love

Fantastic experience: Great gym with great staff working there. Always helpful, friendly. And the classes are also well done. Really like working out here

Fantastic experience: Alex is amazing!! Has really helped me reach my holiday goals!!

Negative experience: Staff are nice but the lockers are often broken, and the whole place lacks cleanliness. Additionally, the atmosphere can be unpleasant due to the behavior of some clientele. It's frustrating to visit during most hours, as the equipment is consistently in use, making it challenging to complete a workout. The changing rooms leave much to be desired, with bad smells and cleanliness issues. Maintenance problems seem to be a recurring issue, and the state of the toilets is bad. Overall, improvements are needed.

Fantastic experience: This gym is great and the staff is simply amazing. I highly recommend it!

Positive experience: Friendly staff, despite being a small gym and going at peak hours what I need is always available

Fantastic experience: Exceptional Personal Training Experience with Safiyyah! I can’t express enough how grateful I am for Safiyyah’s guidance and expertise as my personal trainer at the gym group lordship lane. Since joining her program last December, I’ve witnessed a remarkable transformation in both my health and physical fitness. Safiyyah’s dedication to focusing on strength training has truly been a game-changer for me. Her personalized approach and attention to detail have helped me achieve results I never thought possible. I highly recommend Safiyyah to anyone looking to improve their fitness level and overall well-being.

Positive experience: I really like the gym. Lots of equipment and classes. People are friendly. Major points for taking feedback and implementing changes so quickly! SO GRATEFUL! Only cons are it's a bit small for the number of people, and the toilets (women) are usually messy.

Fantastic experience: Good reception, very hardworking! Thank you so much Joel.

Negative experience: Intimidating behaviour and tactics by the Manager Julio, always threatens to terminate my membership. Behaves as if he somehow owns everybody in the gym. Not a good look for The Gym Group. Cancelled and will be going to a different gym.

Negative experience: very unprofessional and rude manager. Doesn’t seem like anyone’s taught him manners he goes around trying to intimidate other fellow member. Ego is through the roof, after speaking to me in the such manner I confronted him and told him to mind how he’s speaking and use manners. Instead of listening he got very defensive and started saying “what are you gonna do” and saying he’s going to “block my account” which says a lot. Thats a boy managing a gym due to this me and fellow members will have to cancel our membership and not return to this gym.

Fantastic experience: Safiyyah was great! She helped me set up my account again and was so helpful - thank you!!

Fantastic experience: Enjoyed the class with Aleksandra (Friday HiIT), helped to boost my energy, balance and muscle building <3 I wish her all the best in her future <3

Fantastic experience: The gym is a really good place to start fitness. Aleksandra is a really good trainer, She helped me a lot to understand the exercises.

Fantastic experience: Alex is always extremely helpful to me in the gym, helping me to unlock a new training method (drop sets for legs!!)

Fantastic experience: Me and my friend have just started the gym at the beginning of the month and I must say the staff are very friendly and helpful. The environment of the gym spacious and safe. Staff are more than happy to help with using the equipment so you reach your full potential when exercising. Shout out to Joel and taz for being super friendly and making me and my friend feel comfortable when we come! The gym is very clean and the changing room for females. They have a variety of classes and equipment for the capacity.

Negative experience: This gym needs to be closed immediately!! The amount of black mould on the ceilings is ridiculous and is unsafe! I’ve walked to the very back of the gym, up the 2 stairs and if you look on the right side of the ceiling there is copious amounts of black mould!! Im sure somebody will say, “oh it’s because there is no windows and it can get hot” wrong! Because the 4 other closest branches are mould free, and I won’t be coming back to the lordship lane one! God knows how much more mould is in the building, I didn’t stop to look!

Fantastic experience: Great gym, felt part of the family since day one. I recommend to anyone who’s willing to change their lives

Fantastic experience: Love the classes! The trainers are great - it's a friendly and encouraging atmosphere.

Fantastic experience: Been going for 8 years its an amazing gym hit loads of PB and competed in tournaments in the gym for fun

Fantastic experience: Excellent personal trainers who are always ready to help. The gym is really well maintained with all of the equipments required. If you are around Wood Green this gym is a must visit.

Fantastic experience: Love this gym! Has such a great community feel, and the classes are amazing. Great and friendly staff - shoutout in particular to Ricky and Joel who make the effort to remember your name and have a convo with you.

Fantastic experience: This gym is great with really good PT's. Ricky and Dale's our my favourite PT's here.

Fantastic experience: Very good gym with good personal instructors especially Ricky Ferrari and Joel and alexandra

Fantastic experience: I have been here over 2 years and the service is good, people are very friendly. Previously signed up the PT programs and lost 5 kg within 2 months. Highly recommended.

Fantastic experience: Been going here for months, great value especially considering the classes on top, all trainers have been great, just did one with Aleksandra, shattered.

Fantastic experience: The gym has most of the equipment that I need which is great for me and helps me achieve my fitness goals. Joel was very helpful and informative.

Fantastic experience: Very helpful assistance from Joel. Lots of equipment and clean facilities.

Negative experience: Would rate lower if possible. Came to this gym for the first time as I’m visiting England for about 3 months. I thought that I would be safe to purchase a membership from a gym with such good reviews. To my surprise, these reviews were almost misleading. First off, the email system wasn’t able to provide me with my code and so I had to go in within the hours of someone working there to help me out which was completely out of the way of my commute. Secondly, once I came back a second time to workout it became clear that the gym was obviously not cleaned enough. Unused dumbbells were scattered everywhere, the whole gym stunk, there was wet toilet paper around the sink in the bathroom, and I had to LEAVE instead of doing my last workout because the machine stunk so badly that I almost GAGGED. There are no cleaning rags around for people to clean off the machines that they’re using, the floor looks dirty, and a personal trainer at the gym was clearly being overly flirtatious with the client he was helping. While I do think he should have free rein to do that with his clients, especially if they are flirting back, it added to the overall environment feeling worse and dirtier. I regret setting this as my home gym and I think I will just cancel because it costs another £25 to change my gym to the other Gym Group around the corner and I am not willing to do that. I will be going to another gym that is less commercial and actually cares about the customers experience. I cannot believe there are not worse reviews on this gym.

Fantastic experience: Did a circuit class with Laura on Wednesday morning. Her brilliantly divided attention helps with form and motivation. She push me to me limits (almost broke me) but feeling satisfied with the workout and myself.

Fantastic experience: Really nice gym. The biggest downside is that personal trainers kick you out of using the equipment for them to do their session with the client. Thanks, George!

Fantastic experience: I was visiting from Atlanta Georgia and had such a warm reception from Ricky at the Lordship lane branch in Wood Green. He made me feel so welcome and reminded me of what I missed most about England. A first class guy. I definitely will be back on my next visit. Thank you Ricky!

Fantastic experience: Bootcamp today with Laura amazing. Great workout and I always look forward to her classes! Fantastic PT

Fantastic experience: Great gym, lovely stuff, always willing to help. A lot of classes to choose from. Joel class are great <3

Fantastic experience: Fantastic Stretching Class with Joel! I recently attended a stretching class with Joel, and it was an amazing experience! Joel's mindfulness and positive attitude created a welcoming atmosphere. He consistently ensured that everyone exercised properly, making the class both interactive and enjoyable. His friendly demeanor and constant smile added an extra layer of positivity. I highly recommend Joel as a personal trainer—you won't be disappointed!

Positive experience: The gym is all on one level and quite small. Sometimes the machines can feel like they’re quite crowded together due to the small space being worked with. I personally find the layout discombobulating, but that’s my own opinion. In terms of equipment, I would say there is a greater variety at The Mall gym. Equally, I never find myself waiting around for a particular machine or equipment. By comparison, this gym is both cleaner and smells better so is preferred in regards to that.

Negative experience: toilets & bathroom smelled WEED! I have seen people with BLUNTS in their MOUTHS leaving or entering the gym! ffs! Staff is very friendly but just for the use of DRUGS its -10 stars!

Fantastic experience: Safiyyah is a great trainer I booked her for personal classes plus group classes and she is amazing . Pushes you hard to your ability and very attentive towards your needs . Fun , relatable down to earth and a great communicator. She is a credit to the gym.

Negative experience: Hi Gym Group, I was very disappointed , Gym authorities scheduled evening classes 6:15 PM to 8:15 PM . I appreciate classes are important for training but only classes is not a priority for the gym , other members also important who not participated in class. I am facing shortages of kit and space for my body warm-up exercises due to all kit and space used by class members and trainer. I don’t know why they arranged classes on this time and this is the time where already rush hour at the gym. I hope understand my concern.

Fantastic experience: Safiyyah’s class was really good but intense. I really gained a lot from it and will definitely be attending again.

Fantastic experience: Amazing 10am class with Laura on Saturdays. Really hard class but she teaches you technique too so you can learn how to do the exercises on your own in the gym. A great way to start the weekend!

Fantastic experience: The gym is great environment and place to train! Joel was very helpful and kind to us!

Fantastic experience: I recently joined The Gym Group in Wood Green and had the pleasure of being trained by Aleksandra. Her expertise and guidance have been instrumental in helping me achieve my fitness goals. Her personalized approach and motivating attitude make every session enjoyable and effective. The gym itself is well-equipped and maintained, providing a conducive environment for a rewarding workout experience. I highly recommend The Gym Group in Wood Green, especially with the exceptional support of trainers like Aleksandra.

Fantastic experience: Joel is the best, he’s a burst of energy and is always kind and respectful with everyone love you u Joe.

Fantastic experience: l So far the experience is great especially with Mr Joel that is very kind and he always have the smiles with other customers

Negative experience: One day I went out in jeans, and happened to pass by this gym. It was a chest day, so I worked on my chest here. One of the staff, a white middle-aged male with long yellow hair, said that according to their policy, I could not wear jeans to their gym. I said I knew, and I would pay attention next time. Besides, I wouldn't use my legs today. However, he raised his voice and asked me to leave very rudely. I said, "aren't my jeans safer than your shorts? " He said it wasn't the fact that which one was safer, and it was just their policy but without showing the policy to me, so he had to ask me to leave 'politely'. LMAO, such an arrogant, rigid and rude man. Or maybe he's just being racism, since I'm Asian and he ignored some other people in the gym who were not dressed properly. It's very unethcial and unprofessional. What can I say?

Fantastic experience: Just completed Safiyyah’s Bootcamp class this morning and absolutely loved it!

Fantastic experience: Had a amazing session today.Gym is clean at all times,great trainers and good vibes

Fantastic experience: Really lovely class. Should be called Abs inferno because the blast come after. Beatrice really lovely and she know how to motivate us to not give up before the finish.

Fantastic experience: This gym is great. I really love and appreciate the stafff members especially Helio and Joel. The gym is always clean conveniently located near home.

Fantastic experience: Amazing!! Joel helped me with a technical problem. I am very happy to be part of The Gym Group family

Fantastic experience: Thursdays, circuits classes are great, totally a full body burn workout and you'll never leave without a proper stretching that is key to not get injured! I absolulery recommend it! Thanks Aleks!

Fantastic experience: Instead of going to the White Hart Lane branch right next to my workplace, I travel 15 minutes every day to come here. The employees are friendly. Nikolay, Ricky, Safiyah are all helpful people. Everyone is minding their own business, and although I have not locked my closet, I have not experienced any theft in 2 years.

Fantastic experience: Joel is such an amazing guy, was so inviting and polite to myself and my partner and made us feel so welcome.

Fantastic experience: LBT classes with Laura Campos are the best and most intense ones! I've been attending LBT classes at other neighbouring gyms as well, but hers are my favourite!

Negative experience: I have an issue with my membership I have been told I need to sort out in person. I have been down twice today 8.30am and 4pm, both times no one was there to let me in. When the notice on the door says support is available from 8am - 10pm. On Saturday the 3rd of September I had the same, membership wouldn’t allow me out of the gym and no one was there to help. Please let me know when I can come and sort out my membership.

Fantastic experience: Joel is a great staff member at this gym very helpful and very kind staff definitely recommend

Fantastic experience: Joel is a great training instructor. Had a good class with him

Fantastic experience: Joel gives stellar advice, he is the model of what a gymgroup employee should be, always friendly!

Fantastic experience: I enjoy coming to this gym , everything it’s so clean and welcoming, the staff is very helpful my favourite it’s Beatrice i love joining her classes my favourite one is HIIT , she’s always smiling and be there helping us ! Tumps up for Beatrice !!

Fantastic experience: Love it! Great PTs, machines, and overall vibe. Gives me motivation to always better my physical and mental health! Joel is a fantastic PT!